Reviews for

Arctic Car Rental in Iceland

I was overall happy with the customer service provided and I ordered an I20 or equivalent but I received a Fiat Panda which in my mind is not an equivalent car to an I20. Much smaller. I raised this with the person who served me to be only told it was an upgrade! Service and communication was good though so my only negative comments was the car I received which in my mind was not an equivalent.

Actually was a dacia duster. No snow tires.

Not Good: - The checking of the car must be improved before leaving it to customers. It is not normal to get a car with a tyre completely out of order. In our case, a tyre exploded 1 day after getting the car. It happens as we were at low speed, but it could have been much more dangerous at 90 km/h. We saw with the garage manager that the tyre was was really very worn. Good : - web site for booking the car - organization to get and return the car - agreement with garage in case of issue.

Hello Runar Thor , I am very pleased that I was given the opportunity to express my opinion on the subject of car rental from a company ARCTIC. First of all, I thank the company that allowed us for the same amount paid to take the car earlier in 3 hours. I was supposed to take the car to the central bus station, but the landlady where I rented an apartment helped us call the company and it turned out that we would get the car elsewhere in another company called GEYSIR. On my first reservation I asked for a vehicle from the last two years and got a car with a mileage of 132,000 kilometers in my estimation a slightly older car. When I received the car I asked 2 first requests that someone would come and explain to me about the car even though I had an active license for the past 48 years and second thing I asked for an address where to return the car at the airport. When I left the city in the direction of our trip, I noticed an orange light on the central display, and since I was not a mechanic, I was a bit frightened, but since the bulb was orange and not red, I continued the trip until the evening we arrived at the town Hella. The subject of the orange bulb gave me no rest and with the help of the hotel I was in, they called the company and the company said it was a sign that the car should be treated soon. I think whoever gave the car should have let me know. In addition the car made noises in all kinds of places, because in my opinion I got a relatively old car. The trip ended after nearly 2800 km we were happy that everything went well with the car, because we were a little worried throughout the trip, Geyser gave us the wrong address to return the car in the field, but thanks to another rental company that helped and called where to return the car. We returned the car at the airport 25 minutes later, to our delight we received confirmation that the vehicle was OK. In summary: Apparently you have to pay more for a good new car. Please note that the people who give up the vehicle please do not send the renanl alone to the car, but always accompany the renanl to explain to mention the defects, because it shows a serious company that cares about the renants.

The agency Arctic Car was very friendly and there was no problem with them. Northbound service was great as well. However, the car was i) a fairly used and old model (177'000 km), the state of care was not good. The car was not cleaned on the insdide, the windshield wipers were not functioning ( I bought new ones which will get refunded by Arctic car), and the electronics were not functioning properly with low gasoline levels in the tank.