Reviews for Autorental
Our rental experience was very much favorable. Pickup and drop off was a breeze, the people we dealt with were VERY honest and accommodating, and the prices are very competitive. Will rent with northbound.is again in the future!
Very good experience but few things we noted:
The return car lot was quite hard to find
GPS garmin, we totally wasted our time finding our location. Upgrading your GPS to google maps would be excellent idea.
Placquard should be bigger when looking for auto renters at the airport.
Otherwise, all was well
The experience was quite good, no problems at all with picking up and returning the car and the only problem that we had with the batterie was solved in less than an hour, the guys who attended us where very kind and helpful from the beginning until the end. Thank you for making our time in Iceland happier.
Everything went well. We had a little bit problems when we paid the whole rental because we wanted to take some of the optional insurances and we couldn't. We had to wait until we could meet the owner of the company.
Thanks for the note. Everything went fine but we received a car that had a trunk that did not lock. This was mentioned when the car was dropped off and was surprising to me that for the amount we paid, we would get a car that did not lock.
We had many day excursions planned and this forced us to have to plan a way to leave the luggage at hotels or pay to check luggage which was overall a large inconvenience when we otherwise would have just left the luggage in the car if it was able to lock.
Overall, the car and service was fine but wanted to share that feedback.
I am truly sorry about the trunk incident, I was not aware of that problem until now and it should have been no trouble swapping the car for another one.
Free Cancellation & Amendments
Our autorental experience was fantastic! A representative from Northbound was waiting for us when we arrived at the airport. They were friendly and after filling out paperwork we were on our way! The whole process was fast and easy! The car was perfect it was exactly what we needed. What a wonderful trip.
The pickup was easy and car was great. We rented a 4x4 Hyundai during the winter and it was perfect for the snowy roads.
Great service. Really friendly and informative. Would definitely use northbound for future trips. Highly recommended!
My experience with Northbound went as smoothly as it could get. The customer service was spot on and the car was perfect!! Ill be back again to visit Iceland and will definitely book with them again!
Iceland was fantastic. Communication with northbound was easy and perfect. The car rental was "ok". Two bummers: The child seats we had asked for did hardly fit in the car so that it was a bit of a mess to get the boys fixed everytime. This bothered as you get in an out of the car several times a day on the road, in the rain etc. And when we took over the car in Keflavik we were told that the tires were not ok and we had to go into Reykjavik to a repair to get new ones on which all in all took us about an hour. For the price, we thought this was done before we got the car.
i have make a good trip but i 'm not satisfait because the car have the right window broken and i can't use them! It's not normal to have a car with a window broken...
The 4 wheel drive was great for the local roads. Although we didn’t go on any “F” roads… some of the local ones were scary enough! (plus, they tell you NOT to go on "F" roads... for good reason, trust me!) The GPS is an antique... we got a local SIM Data chip and used that in a smart phone for GPS, which I would recommend. They met us at the Airport and made the transfer really easy...and you just drop it off on the way out in long term parking, also easy. There is a gas station at the right side of the terminal to fill the vehicle up... 4W drives suck gas...but we knew that coming in, and I would say this Santa Fe gets better mileage than my Toyota 4WD. The vehicle is a 2006, but in great mechanical shape and we had no problems... plus, we didn't look like tourists. The drivers in Iceland are super polite and the roads are curvy and narrow enough that you really do not want to speed...
Excellent service. Really appreciated the delivery to our hotel and that we could drop the car off at any hotel / guest house in Keflavik (and Reykjavik & Akureyri!). Good communication throughout and excellent price. Will use again when next in Iceland and have no hesitation in recommending them.
This was a great company. We forgot something in the car and they mailed it back to us in New York City. Highly recommend this company.
Great car, timely and accurate. The machines are in excellent condition. For those who have to make many kilometers, however, I recommend getting a disel car because otherwise the gasoline consumption is really high.
Free Cancellation & Amendments
After been reading horror stories on the Internet about car rental firms on Iceland I must say that Autorental really delivered!
I got the car I book with the GPS and child seats included as promised. The service was more than great both on the pick up and the return of the car.
The car had some scratches but nothing for us to complain about and nothing that brought us any trouble!