Reviews for
Camping Cars in Iceland

185 Reviews
9.15

About

Camping Cars is a trusted car rental company in Iceland, offering a range of vehicles to suit your travel needs. They pride themselves on top-notch customer service and reliable vehicles, ensuring a smooth journey for their customers. Their headquarters are conveniently located just a five-minute drive from Keflavík International Airport.

Customers on Northbound have praised Camping Cars for their excellent service, reliable vehicles, and overall value for money.

When you book with Camping Cars through Northbound, you're choosing a supplier that is highly regarded by customers and committed to providing a quality service. Enjoy the freedom of the open road with Camping Cars and Northbound.

Reviews

9.15
185 total reviews
Excellent
5-Star
88%
4-Star
9%
3-Star
3%
2-Star
0%
1-Star
0%
Staff
9.6
Value
8.7
Cleanliness
9.4
Pickup
9.4
Dropoff
9.6
Condition
8.1

3 3-Star reviews for Camping Cars

Verified reviews from our customers that rented a car from Camping Cars

Submitted 30. Aug 2023
Hello dear CampingCars Team, All in all we had a very nice Trip! But compared to other car rental organisation we cannot recommand CampingCars. The Cars and the Equipment of the other Organisations are much more better!!! When we arrived, CampingCars picked us up at the Airport. Super! But when we picked up the car, our reservation was incomplete because of an unsuccessfull communication between Nortbound and Camping Cars. Camping Cars didn’t know, that we payed all, that we added two chairs and two sleeping bags. The Young Lady told us, that it often happens that Northbound only slowly transmit new Information… She had to call her Boss, so that we finally started with the equiped car. But the first day, we were at a campground, we realize that not only the car was an older one, but the roof tent and the equipment too: The gas for the stove was empty. The knifes didn’t cut, the dishes were old and ugly, the pot Duden‘t have a lid. The zipper on both side of the tent were malfunction - it wasn’t possible to close it completely. On the one side the plastic protection was missing on half a side. The material of the tent was already very thin. And so on… All in all it‘s really suboptimal and not how we expected and payed for. We wrote all that to Camping Cars on our third day of holiday - noone never answered..
Doris rented a vehicle in August 2023
The Supplier Response:
Dear Doris Autzen,
I am sorry to hear about your negative experience here at Camping cars, however there are a few things I would like you to know. After you sent an email to us on the second day of your rental, we replied within few hours, but for some reason you seem to have missed that (perhaps check your spam folder), here is your e-mail and our reply below:
"Hello dear CampingCars Team,
as you surely remember, we arrived on tuesday this week and our reservation was incomplete because of an unsuccessfull communication between Nortbound and you. Thankfully you had a solution for us.
But now, the first day, we are at a campground, we realize that not only the car is an older one, but the roof tent and the equipment too:
The gas for the stove is empty. The knifes don‘t cut, the pot don‘t have a lid.
The zipper on one side of the tent is malfunction - it is‘nt possible to close it completely. On the other side, the plastic protection is missing on half a side. The material of the tent is already very thin. And so on…

All in all it‘s really suboptimal and not how we expected and payed for.
Do you have a suggestion for us and a relaxed trip in Iceland?
Thank you so much for an answer!
Best regards
Doris and Thomas Autzen”

“Hi Doris and Thomas Autzen and thank you for your email,
I apologize for the hick ups in the beginning of your rental, however there are few things in our defence I would like to mention
• The age of the car is clearly stated on all website and should not be a surprise to you.
• There is no gas included in the kitchen box, so since you did not add it to your booking, no gas should be included from us.
• Cutlery is included in the kitchen box, no sharp is included in the box
There should be a lid for the pot, this is not ok, so after you have returned the car please contact Northbound to ask for a refund for the kitchen box that I will then have to confirm for you to get it.
The tent is like the car not new, however it should be fully functional, if not, please give us a call so we can set up a plan to change it out.
Let me know,
Rg,
CampingCars Team"

I would also like to mention that you were misinformed here regarding that as you wrote “Northbound only slowly transmit new Information”, that is not the case, changes to confirmed bookings are manual on our end so they are a bit slower than when you make a new booking.
Regarding the faulty zippers, we had no issues closing the tent after you returned the car.
Again, I apologize for the inconvenience you had, but please contact Northbound and ask for a refund for the kitchen box.
Bogi Jonsson,
Camping cars.
Submitted 14. Sep 2018
Booking was easy. When I changed the date of my reservation though, it seemed that there was a miscommunication with Camping Cars because they were waiting for me at the airport on the wrong day. Thankfully it got sorted out and pick up was a breeze. Super friendly and helpful service at pick up and through out the trip, until after I dropped off the car. At that point, things took a major nose dive. I returned the car close to empty. I did this because I did not receive the car full and was not told it needed to be filled up before dropping it off. If I had been told that, I would have taken a photo of the gas tank metre when I received it. I also wasn't told that Camping Cars has a discount with Olis, which would have been helpful during my travels. Unfortunately, Camping Cars refuses to give me any credit towards the gas, so I'm stuck paying for a full tank, even though I didn't get one. My rating would have been higher, but I thought this was very unreasonable.
Johanna rented a vehicle in August 2018
Submitted 12. Jul 2018
Fine
Northbound was a very easy to use car rental comparison site that gave me my best option for my week in Iceland. However the experience with their partner Camping Cars was not so great. Very forceful in selling their insurance - even though I told them I have both my credit card and private travel insurance. They then went on to put a hold of the complete excess on my credit card (~AUD $4,500. A lot of money when you're travelling on top of my week's rental cost). After that, they told me to sign an agreement that I would pay for any damages without showing me a condition report of the car. When asked to see the report, I was advised they take images of the car and keep it on file and they cannot show me the files: I should take my own photos. Very skeptical! Lastly, they told me the car petrol meter was broken and that's why the indicator does not reach the top (where it indicate full.) After my first stop at the petrol station, I was able to proof that it was a lie. I really dislike the dishonesty. Originally I was going to return the car 3/4 full. But I didn't want their next customer to experience the same as I did. The car was returned full with indicator exceeding the Full mark. Able to provide images. All in all, got my full refund back. I drive everywhere I travel in the world. Had found it's always been a pleasant, safe and easy process. I was on the edge renting with Camping Cars, not knowing if there was going to be an email war of 'he said-she said' when I return home. I think I may stick to the bigger rental companies for the peace of mind.
Yu ying denise rented a vehicle in May 2018

Why book through Northbound?

Best Price Guarantee

If you find the same vehicle from the same supplier elsewhere, we'll match the price with no added or hidden fees

No Hidden Fees

We do not add any fees on top of your final price, what you see is what you get!

Free Cancellation

We will cancel your booking on request, no questions asked, provided there are more than 48 hours until the pickup date.

Customer Support

We deliver fast responses to your queries with a very high customer satisfaction rating

Dispute Support

Should a dispute arise between you and the supplier, we serve as an intermediary between the two of you, guaranteeing you a response and a conclusion to the issue.