Reviews for Ice Rental Cars
Northbound is an exceptional Rental company. I was extremely pleased with the customer service and the car was amazing.
I was very very satisfied with the van that we rented. We had 7 people, 5 large suitcases and a number of smaller bags and everything fit comfortably in the van. Only recommendation I would give would be to make sure to leave plenty of time for the shuttle service as we had to wait over a half hour to leave the Ice Rental Cars office to the airport. Also be aware that the google maps listing for their office is out of date.
The car was really clean and perfect for all our trip! We didn't have any problems with it, even for long distances and in the snow.
Great experience: very helpful. Collected from airport as promised. Car pickup & return was friendly & and informative. Would use again. Excellent service.
Great car- hit and miss service.
When we got to the airport the person waiting for us had the wrong name on her welcome card, we had to ask around to find out what was going on. The people were friendly and helpful when it came to directions but seemed a bit disorganised. They laid it on pretty thick about buying the most expensive insurance and then about filling up the petrol tank... So I was then surprised to see that the tank was only about two-thirds full.
The car itself was excellent and in great condition, useful sat nav and having a 4x4 was great in the icy conditions. It was expensive but everything in Iceland seems to be...
When we dropped off the car the guy we were dropping it off with was helpful and flexible.
So, overall a good car but I'm not sure I'd use Ice Rental Cars in a hurry, for the price I paid I'd expect as close to zero issues as possible...
Great car, very comfortable and modern. The only problem I had the entire time was some miscommunication about pickup time – ended up waiting at the office for nearly an hour for someone to arrive. One they did though, it was all super efficient.
Free Cancellation & Amendments
Fantastic. Great service, quick and painless, and with a pickup from the airport, as well as a drop-off, my wife and I were left without any worries or hassle.
Excellent. Car was as advertised. No problems.
The car was excellent, the service was good.
Good, I appreciated that all the costs were supplied when I was booking my rental. I found other companies were very deceptive regarding costs and details. And importantly, you responded quickly to my questions for information. Thank you.
Ice Rentals was excellent to deal with. The factory GPS that was in the car was practically worthless outside of Reykjavik, but otherwise everything was outstanding.
Very convenient. Arrival at airport greeted by staff for pick up at rental office which is not far from airport along the road to Rejavik. Staff very helpful.
Zainal Abidin Bin
The service is excellent. Pick up and return us at airport on time. The car is good condition. The staff in the office are friendly. we will definitely recommend it to my friends.
The service provided was great. The personnel who picked us up and later dropped off at the airport was very friendly and helpful, everything went very fast and we had no problems with the paperwork.
The car itself was everything we expected and we enjoyed driving it.
All in all I can say that I would definitely recommend you to a friend and the whole experience was very pleasant.
Everything was perfect. Nice new car, nice staff.
Free Cancellation & Amendments
So I reserved a Honda HR-V FWD from Ice Rental Cars through northbound with pickup from Keflavik and a 5am pickup. There was no representative at the airport, but I managed to track one down around 545am. When we got to the counter/Honda dealership, they said there was some confusion and had sent our reservation/car to the downtown location. They scrambled and upgraded us to a CR-V, and the rest of the trip was smooth and easy. Once we got things sorted on the pickup, the car was nice, new, and reliable. Return was also pretty easy.
The car came with a slightly deflated tire. When we pointed it out at the time of check-out, our agent said that's how it was (even though the car was tilted because of the uneven air pressure). We ended up putting the air in the tire ourselves at the nearest gas station. However, the low-air warning sign came back on after a few hours of driving. We drove back to the agency and asked for a replacement.
Except for this initial issue, everything went fine. When we asked for the replacement, a different agent was there, and he immediately replaced it with another car (same model) which was perfectly fine. Returning went smoothly. The ride to and from the airport was provided in a prompt manner.
We didn't end up getting the Toyota Land Cruiser. We had specifically rented a 7-seater to accommodate our group of 6 (4 adults, 2 kids). When we got to Northbound, they only had a 5-seat version Land Cruiser.
After some back-and-forth with the rental agent (she initially offered us a couple of compact cars for the same price), we were offered a 9-passenger Mercedes van.
It was an awesome vehicle. Very easy to drive, very comfortable for everyone. Lots of room. The BluTec turbo diesel was powerful, responsive and very fuel efficient.
Overall, a terrific rental experience.
What an awful experience in renting a car in Iceland. Northbound provided a great service and were very helpful. However, they sent me to Ice Rentals who were very unprofessional. Firstly, i was given the wrong address to find the location which was not clearly sign posted in reykjavik.
Then the car was delayed by almost 1.5 hours, but they made us fill in all the paper work before seeing the car and had to pay and sign for it. Which wasted our time in starting our trip around Iceland. We had a small breakdown whilst on the trip and calling Ice rentals emergency number, they basically told us to go and sort the problem our ourselves, with out any further information.
Returning the car they made a fuss about damage that was already there, but because they did not check over the car when they gave it to us, it was not noted in their papaer work. Luckily i took out additional insurance to cover for this...
Ice Rental guys were laid back, and flexible. Traveled with a baby, they helped with the carseat. Dropped us off at our hotel. Thanks!
Good, except for the confusion with the drop off location. Paperwork said keflavic airport and was in town. I wasn't the only one that misunderstood
We made few changes prior to the trip and the agents were very accommodating. The email replies were fast. The car was smaller then I expected, probably because the different type compare to the North American 7-seater. It felt small for 5 adults and 5 big suitcases. I would suggest other people booking larger cars if the group has more people. The steering wheel and break were a little bit stiff, but it was ok to go around the Golden Circle.
The initial rental went smoothly enough although it was 4:50 am and only one person was available at rental counter. Our vehicle was already pre-arranged while the couple who went before had seemingly endless decisions so make that took 45 minutes during which an anxious Englishman wanted to drop off his vehicle quickly and the young man looked at us sadly and asked if we were in a hurry. I said we are very tired but of course that took 25 more minutes. Then we asked about getting any kind of breakfast and he directs us to a "bakery" but it was not open yet and had empty trays of Dunkin Donuts to stare at. Adding the surprise $3000 deposit for not taking your insurance even though our credit card covers it made for a rating of 2.0. But now move ahead to Monday which is a national holiday and we are to return car at 2:30 pm at Reykjavik office. So we are 7 minute drive to port to get on our Windstar cruise by 4:00...
It was a great experience from pick at the airport to drop off. You are doing a super job. I would definitely rent from you again. Everything was so well done. Thank you.
Excellent service from ice rental cars. There was a mix up on our part about locations and it was handled quickly and professionally.
super good. It was hard to find the office in Reyjavik since there were no signs, but no worries. Really nice people and I really appreciate the ride to the airport.
We were a group of 6 female adventure athletes, and our car was in top shape and ideal for our journey! The fact that we could take this off road on our hikes, without worries of a breakdown, was a big help! The service was great and we will definitely use you again next year when we are back! Thank you Northbound!
My general experience with Ice Rental Cars was very positive - good communication, helpful people, quick and comfortable airport transfers and finally a very good car, with possibility of full insurance, which is not always available in Icelandic car rentals. It helped us to make our Icelandic adventure unforgettable. Thank you and thank you Northbound for all services. I can recommend both companies to all.