Reviews for
Ice Rental Cars in Iceland

90 Reviews
8.92

Reviews

8.92
90 total reviews
Great
5-Star
72%
4-Star
18%
3-Star
6%
2-Star
3%
1-Star
1%

90 reviews for Ice Rental Cars

Verified reviews from our customers that rented a car from Ice Rental Cars

Submitted 18. Sep 2018
The car we used for the week ran perfectly and the entire trip was wonderful. But working with Ice Rental Cars was an absolute nightmare. I would never recommend them to anyone.
Cassandra rented a vehicle in September 2018
Submitted 23. Sep 2018
Good
We had a good experience with Northbound rental cars. I usually don't purchase extra insurance, but glad I did for this trip. I would recommend it for all car renters. It was a bit hard to find our driver at the airport after we landed, but everything worked out ok.
Kimberly rented a vehicle in September 2018
Submitted 11. Sep 2018
Good
Most everything went incredibly well with our rental, except for an encounter when picking up our vehicle. We had been told that since our credit card includes better CDW insurance we could remove the CDW even though it was included. When I mentioned this, a large man there brusquely told me that was not possible. He explained that they could not be chasing down my insurance company; I told him that was not the case - instead I would be on the hook for the potential damages and then I would submit it to my insurance, and there would be no responsibility on their end. After a bit of additional (and incorrect) man-splaining on his end, he then rudely told me I had the option to take the insurance and the car, or to leave. Worth noting that I was civil the whole time, and even offered to show him the information from my credit card company, which he declined to look at and continued to be extremely rude. The woman who was actually helping us was a dear, and was very apologetic for his mannerisms. I ended up getting them to sign, date and stamp a paper with their logo to explain they would not remove the insurance in case I needed to submit this to my credit card company; luckily when I returned the car there were no additional damages, so I didn't have to follow up on this process. The car, however, was fantastic, especially for the price which was much lower than competitiors. If you wanted all the extra insurance, they included CDW & gravel protection, which is another plus for some people. We had originally rented an HR-V, but were upgraded to a CR-V. It was immacuately clean, ran really well, and handled great. Perfect amount of space for four people with a bag each plus day packs. The tires did look like they are on their last leg, but the roads in Iceland are brutal so that's to be understood. It included GPS and wifi (although we did not use the wifi as we had our own, so I'm not sure if there was a limit on it or how well it worked). Worth noting it is a shuttle from KEF. Took about 45 minutes once we found the shuttle to get from the airport, get the car, and drive back to the airport to grab our friends (for whom there was not room in the shuttle). Worth it for the savings, just something to note if you're in a rush.
Christina rented a vehicle in September 2018
Submitted 09. Sep 2018
Outstanding!
Very good, the car was very clean and working alright. However, we had to wait a long half and hour in the airport till someone took us to your office, that would be the only thing to improve, in our opinión.
Pablo rented a vehicle in September 2018
Submitted 23. Jul 2018
Outstanding!
The car was great, we did not book 4x4 but got it anyway, the price that included the maximum insurance coverage was lower than in other places. Check-in and drop off were fast and they drove as to KEF after drop off, it took 5 minutes from their office near KEF.
Sergei rented a vehicle in July 2018
Submitted 14. Jul 2018
Outstanding!
We rented an excellent car from Northbound--very well taken care of and low mileage. We arrived late at the airport and were picked up and off with our car in good time. Great experience.
Pamela rented a vehicle in June 2018
Submitted 23. Jun 2018
Fine
The only downfall and very stressful part was upon arrival in Iceland at KEF there was not an agent waiting for us like was stating on our rental form. We searched the arrival terminal, asked information, and finally after waiting for 30minutes we made an expensive phone call to the car rental company to find out someone would be on there way to get us in 10min. After they finally arrived, the rest of the rental was easy and went well.
David rented a vehicle in June 2018
Submitted 18. May 2018
Outstanding!
The car was in good condition and the staff that helped us were very nice and helpful. We had 6 guys (25-30yo) and a bag for each person. We fit everything and us pretty comfortably. Could not have done it without the 3rd row. Also price was good.
Kanav rented a vehicle in May 2018
Submitted 16. May 2018
Good
The car was very clean and safe to drive. It can easily support 6 passengers and two big bags. Had a minor misunderstanding about the insurance coverage in the beginning, but it was resolved fairly quickly.
Akshar rented a vehicle in May 2018
Submitted 23. Apr 2018
Outstanding!
Northbound is an exceptional Rental company. I was extremely pleased with the customer service and the car was amazing.
Andrec rented a vehicle in April 2018
Submitted 09. Apr 2018
Excellent
I was very very satisfied with the van that we rented. We had 7 people, 5 large suitcases and a number of smaller bags and everything fit comfortably in the van. Only recommendation I would give would be to make sure to leave plenty of time for the shuttle service as we had to wait over a half hour to leave the Ice Rental Cars office to the airport. Also be aware that the google maps listing for their office is out of date.
Steve rented a vehicle in April 2018
Submitted 05. Jan 2018
Outstanding!
Great experience: very helpful. Collected from airport as promised. Car pickup & return was friendly & and informative. Would use again. Excellent service.
David rented a vehicle in December 2017
Submitted 30. Dec 2017
Fine
Great car- hit and miss service. When we got to the airport the person waiting for us had the wrong name on her welcome card, we had to ask around to find out what was going on. The people were friendly and helpful when it came to directions but seemed a bit disorganised. They laid it on pretty thick about buying the most expensive insurance and then about filling up the petrol tank... So I was then surprised to see that the tank was only about two-thirds full. The car itself was excellent and in great condition, useful sat nav and having a 4x4 was great in the icy conditions. It was expensive but everything in Iceland seems to be... When we dropped off the car the guy we were dropping it off with was helpful and flexible. So, overall a good car but I'm not sure I'd use Ice Rental Cars in a hurry, for the price I paid I'd expect as close to zero issues as possible.
Chris rented a vehicle in December 2017
Submitted 08. Jan 2018
Outstanding!
The car was really clean and perfect for all our trip! We didn't have any problems with it, even for long distances and in the snow.
Antoine rented a vehicle in December 2017
Submitted 02. Oct 2017
Outstanding!
Fantastic. Great service, quick and painless, and with a pickup from the airport, as well as a drop-off, my wife and I were left without any worries or hassle.
Justin rented a vehicle in September 2017
Submitted 27. Sep 2017
Outstanding!
Excellent. Car was as advertised. No problems.
James rented a vehicle in September 2017
Submitted 25. Sep 2017
Outstanding!
Kunal rented a vehicle in September 2017
Submitted 26. Sep 2017
Outstanding!
The car was excellent, the service was good.
Bronwen rented a vehicle in September 2017
Submitted 21. Sep 2017
Outstanding!
Very convenient. Arrival at airport greeted by staff for pick up at rental office which is not far from airport along the road to Rejavik. Staff very helpful.
Zainal abidin bin rented a vehicle in September 2017
Submitted 15. Sep 2017
Outstanding!
The service is excellent. Pick up and return us at airport on time. The car is good condition. The staff in the office are friendly. we will definitely recommend it to my friends.
Xiong rented a vehicle in September 2017
Submitted 13. Sep 2017
Outstanding!
Everything was perfect. Nice new car, nice staff.
Johannes rented a vehicle in September 2017
Submitted 23. Sep 2017
Outstanding!
Good, I appreciated that all the costs were supplied when I was booking my rental. I found other companies were very deceptive regarding costs and details. And importantly, you responded quickly to my questions for information. Thank you.
Mark rented a vehicle in September 2017
Submitted 12. Sep 2017
Good
So I reserved a Honda HR-V FWD from Ice Rental Cars through northbound with pickup from Keflavik and a 5am pickup. There was no representative at the airport, but I managed to track one down around 545am. When we got to the counter/Honda dealership, they said there was some confusion and had sent our reservation/car to the downtown location. They scrambled and upgraded us to a CR-V, and the rest of the trip was smooth and easy. Once we got things sorted on the pickup, the car was nice, new, and reliable. Return was also pretty easy.
Steven rented a vehicle in September 2017
Submitted 14. Sep 2017
Outstanding!
The service provided was great. The personnel who picked us up and later dropped off at the airport was very friendly and helpful, everything went very fast and we had no problems with the paperwork. The car itself was everything we expected and we enjoyed driving it. All in all I can say that I would definitely recommend you to a friend and the whole experience was very pleasant.
Fred rented a vehicle in September 2017
Submitted 07. Sep 2017
Fine
The car came with a slightly deflated tire. When we pointed it out at the time of check-out, our agent said that's how it was (even though the car was tilted because of the uneven air pressure). We ended up putting the air in the tire ourselves at the nearest gas station. However, the low-air warning sign came back on after a few hours of driving. We drove back to the agency and asked for a replacement. Except for this initial issue, everything went fine. When we asked for the replacement, a different agent was there, and he immediately replaced it with another car (same model) which was perfectly fine. Returning went smoothly. The ride to and from the airport was provided in a prompt manner.
Nobuko rented a vehicle in September 2017

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