Reviews for
Ice Rental Cars in Iceland

90 Reviews
8.92

Reviews

8.92
90 total reviews
Great
5-Star
72%
4-Star
18%
3-Star
6%
2-Star
3%
1-Star
1%

16 4-Star reviews for Ice Rental Cars

Verified reviews from our customers that rented a car from Ice Rental Cars

Submitted 01. Jul 2021
Good
The car given was beat all to hell - but it ran perfectly, and we had zero issues. You get what you pay for in this instance - a car that works just fine, but is not very nice cosmetically. All in all - we were very happy with our experience.
Charlotte rented a vehicle in June 2021
Submitted 13. Mar 2020
Good
Our dented car ran well: it suited its purpose if getting us to Reykjavík and then back to the airport. Would be nice if the people in the office knew what a smile was....maybe their fear of covid-19 has them seeming cold and unable to come around from behind the desk.
Jana rented a vehicle in March 2020
Submitted 01. Mar 2020
Good
Robust and safe car for Iceland in the winter with snow.
Reinoud rented a vehicle in February 2020
Submitted 28. Dec 2019
Good
Did not get the VW polo as advised.
Andrew rented a vehicle in December 2019
Submitted 06. Dec 2019
Good
Abdo rented a vehicle in December 2019
Submitted 10. Oct 2018
Good
Overall a good experieince. We had trouble finding the Ice Rental rep in the arrivals area. He was not wearing anything related to Ice Rental nor carrying a board with the company name. Checkin and out counter service was good. No problem with the car but the Garmin seemed like it required an update. We had to resort to using the GPS on our phone (so why did we pay for the Garmin?).
Jaswant rented a vehicle in October 2018
Submitted 23. Sep 2018
Good
We had a good experience with Northbound rental cars. I usually don't purchase extra insurance, but glad I did for this trip. I would recommend it for all car renters. It was a bit hard to find our driver at the airport after we landed, but everything worked out ok.
Kimberly rented a vehicle in September 2018
Submitted 11. Sep 2018
Good
Most everything went incredibly well with our rental, except for an encounter when picking up our vehicle. We had been told that since our credit card includes better CDW insurance we could remove the CDW even though it was included. When I mentioned this, a large man there brusquely told me that was not possible. He explained that they could not be chasing down my insurance company; I told him that was not the case - instead I would be on the hook for the potential damages and then I would submit it to my insurance, and there would be no responsibility on their end. After a bit of additional (and incorrect) man-splaining on his end, he then rudely told me I had the option to take the insurance and the car, or to leave. Worth noting that I was civil the whole time, and even offered to show him the information from my credit card company, which he declined to look at and continued to be extremely rude. The woman who was actually helping us was a dear, and was very apologetic for his mannerisms. I ended up getting them to sign, date and stamp a paper with their logo to explain they would not remove the insurance in case I needed to submit this to my credit card company; luckily when I returned the car there were no additional damages, so I didn't have to follow up on this process. The car, however, was fantastic, especially for the price which was much lower than competitiors. If you wanted all the extra insurance, they included CDW & gravel protection, which is another plus for some people. We had originally rented an HR-V, but were upgraded to a CR-V. It was immacuately clean, ran really well, and handled great. Perfect amount of space for four people with a bag each plus day packs. The tires did look like they are on their last leg, but the roads in Iceland are brutal so that's to be understood. It included GPS and wifi (although we did not use the wifi as we had our own, so I'm not sure if there was a limit on it or how well it worked). Worth noting it is a shuttle from KEF. Took about 45 minutes once we found the shuttle to get from the airport, get the car, and drive back to the airport to grab our friends (for whom there was not room in the shuttle). Worth it for the savings, just something to note if you're in a rush.
Christina rented a vehicle in September 2018
Submitted 16. May 2018
Good
The car was very clean and safe to drive. It can easily support 6 passengers and two big bags. Had a minor misunderstanding about the insurance coverage in the beginning, but it was resolved fairly quickly.
Akshar rented a vehicle in May 2018
Submitted 12. Sep 2017
Good
So I reserved a Honda HR-V FWD from Ice Rental Cars through northbound with pickup from Keflavik and a 5am pickup. There was no representative at the airport, but I managed to track one down around 545am. When we got to the counter/Honda dealership, they said there was some confusion and had sent our reservation/car to the downtown location. They scrambled and upgraded us to a CR-V, and the rest of the trip was smooth and easy. Once we got things sorted on the pickup, the car was nice, new, and reliable. Return was also pretty easy.
Steven rented a vehicle in September 2017
Submitted 13. Aug 2017
Good
Good, except for the confusion with the drop off location. Paperwork said keflavic airport and was in town. I wasn't the only one that misunderstood
Maree rented a vehicle in August 2017
Submitted 25. Jun 2017
Good
It was good except that it took very long time to replace the flat tyre.
Rajiv rented a vehicle in June 2017
Submitted 20. Apr 2017
Good
In general our experience was good. I would make a couple suggestions. First, offer maps to customers who rent from the Reykjavik office and return at the airport to facilitate returning the car. Second, make it clear during the reservation process that a deposit (and quite a large one) will be required when the car is picked up. We were not expecting this and it was only by chance we could afford the deposit. Also, I am still waiting for the deposit to be refunded. I returned the car on time and undamaged.
Lucille rented a vehicle in April 2017
Submitted 13. Mar 2017
Good
The car was great. It fit all 6 of us but the rear seats were very cramped. The experience with ice rentals was reasonably good. On the way back, no one was in the office. There was a note on the door to call and someone would be there in 5 mins, which they were, but it was unexpected and I don't think I would have had that happen had we gone with another brand of rental.
Stephen rented a vehicle in March 2017
Submitted 19. Mar 2017
Good
I was booking with AWD car,but when the snow stuck me only the left front tire works. Otherwise, it's quick pickup and return.
Pei-yen rented a vehicle in February 2017
Submitted 06. Feb 2017
Good
Generally a pleasant and positive experience for the trip. Picking up the car was a bit slow at the office and in hindsight the rep should have gone over more of the in car features before we left (but we figured out most things on the go). The drop off was for the most part much smoother (although getting in touch with the rep on the Saturday evening as was promised would be no issue) did take some doing. If we were to return to Iceland you would certainly be in the running for our business.
John rented a vehicle in January 2017

Why book through Northbound?

Best Price Guarantee

If you find the same vehicle from the same supplier elsewhere, we'll match the price with no added or hidden fees

No Hidden Fees

We do not add any fees on top of your final price, what you see is what you get!

Free Cancellation

We will cancel your booking on request, no questions asked, provided there are more than 48 hours until the pickup date.

Customer Support

We deliver fast responses to your queries with a very high customer satisfaction rating

Dispute Support

Should a dispute arise between you and the supplier, we serve as an intermediary between the two of you, guaranteeing you a response and a conclusion to the issue.