Reviews for

Lagoon Car Rental in Iceland

The customer service was not very good. They were late in picking us up. When got to the car rental place the outback we got had duct tape on front grill and made all kinds noise from underneath the car. We had rented a GPS and asked three different people to help us with it but none did. You needed the Icelandic words to input into the GPS. We did not use the GPS we used my phone for GPS. Do not rent the GPS is was a waste of money. They only had one van shuttling people between the airport, we had to wait for the shuttle to make another trip for us because we did not have enough room in the first shuttle. We waited 45 minutes from when we arrived at office to when we got on shuttle. Give yourself extra time to get to airport.

Not a good experience with Lagoon Car Rental. Had puncture and found wheel nuts had been put on so tight it was impossible to get them off with the wheel brace supplied with the car. All Lagoon would do is send out a local mechanic to assist who I had to pay 50,000 ISK direct. If the car had been prepared properly I could have changed the wheel my self and would have cost me nothing. Would not recommend to others and will post my views on social media.

Car was extremely dirty when we got it. The cup holders had dirt stuck to it. The person who assisted us with the documents when we arrived needs training. He did not explain a thing to us. We had to figure everything out ourselves. Car was great. Service needs a lot of work.