Reviews for

Lagoon Car Rental in Iceland

Hey- I had a great experience in Iceland. I will say the guy at the counter when I first picked up the car could use some customer service tips: 1. Letting me know there is a helpful video to watch perhaps while I wait. 2 walking out with me to show me the car and go over any details that I might need to know- like making sure that I am familiar with reverse on that particular model. 3. Provide me with a map maybe of Reykjavik. 4. An indicator light came on during the trip and the manual suggested that I get the car to a dealer. I called and the person who answered told me that it was probably okay and that if I had trouble with the car they would suggest a garage. The folks when I delivered the car back were wonderful and overall the car was fine but driving alone around the country with the indicator light on was a little disconcerting. Pick up at the airport was great. Communication was great via email. Hope this helps. I will recommend the company.

Our experience with Lagoon Rental was good overall, but our arrival experience was quite stressful. We had arrived after a very long day of travel and two flights and waited quite a long time for their shuttle driver to come. We had to call several times and this was difficult as we did not have roaming for Iceland. They kept saying the person was coming, or had come, but it is a very small arrival area and their meeting place was in our sight the entire time. It is very hard when you have others in your group and you just want to get the car and get to your accommodations. When the shuttle driver did arrive there were several other people waiting and not everyone could fit in their van. They really need to do something about that. We advised them repeatedly that we were four adults with luggage. People in another group stayed behind and their driver was going to come back to get them. You do have to be very meticulous about identifying every tiny scratch or dent on the car. We had no problems with the car at all and the return was uneventful and we got a quick ride to the terminal but given our arrival situation, we had allowed over an hour for the return process. Our car was fine and in good condition. We had brought our own GPS but we discovered that the car actually had its own and it worked but the company never said a word to us about that.

Good car corresponding we booked

The staff were busy on pickup and could have taken longer to explain things about the camper and how things worked. On the journey we discovered that there was no wrench to change the tire which we thought we would need as the warning indicator went off. Fortunately we were able to limp into town to get the tire fixed. We also found there was no curtain for the back window which meant we had lighter nights than we should but it wasn't really a problem. The camper also had three summer tires and one winter tire and it snowed on the last weekend. Overall a bit of attention to detail was lacking. The staff were very good on drop-off paid for the wrench and gave us half a day discount for the inconvenience.

Hello, All ok, the car worked with no major issues. The transfer from/to the airport was ok even when we arrived in a quite late flight. As a recommendation, the 'low tire pressure' light turned on the second day, seems it is something common on the Dacia, so perhaps if the staff can advice in advance, the user does not worry if it happens. BR Benito

Car was just right for our needs. Lagoon car rental were v helpful. We were not offered any additional insurance which when we hired the car was ok. But we got a chip in the windscreen and it turns out this is a common thing in iceland, 5 cars a week at Lagoon. I had to pay 700eur. I would have liked to have been made aware of the high risk and the extra insurance available. This could have saved me over 600eur. We went camping it would have made it easier to filter the facilities at each campsite so we could easily see those with kitchens and cooking facilities.

We had a great experience in Iceland with Blue Lagoon Car Rental. When arrived at the Keflavik airport (at night, 00:30 am)we didn't see anyone of the rental so we called them and in less than 5 minutes they came to pick up us. The car was equipped with all we requested, the guy at the desk clearly gave us some important information about the driving in Iceland. Before picking up the car, we were able to check and flag in a paper all the scratches, dents, cracks, missings, exc already present in the car to avoid future misunderstanding. The only flaw encountered during our trip was that the grill was unusable because of incorrect gas bottle dotation (however price of this service was not significant). We are happy to suggest Blue Lagoon to whoever wanna take a "on the road" trip in Iceland.

It was okay considering it was an older used model. Perhaps some cleaning could be improved before renting to other customers

The Dacia Duster 4x4 was ok for Iceland. It is the right car also for route F.

The experience in general was good, a part from two things. I suggest customer to check every optional included in the booking before leaving: we received only one gas canister instead of the two booked. When we checked everything, we were already in the north and not every shop sells the brand campingaz: the third night we couldn’t cook (I don’t think the gas canister they gave us was new and full, but already opened and new). I suggest the company to check the car before give it to new customers: while we were in the north, it has been signaled by the car the absence of AdBlue: the car would have stopped in 1000 km. We had to go to the first “N1” shop to get AdBlue refill. Fortunately, the assistance was really good and they always answered us in short time

Car was all good. They should remind you when car is due. After a long series of flights, details slip. Took 1 hour to get ride to airport after drop off and they need better office maintenance. Trash overflowing all cans and in bathrooms.

Hi , On the whole was pleased. The Subaru car was good. When we arrived we were disappointed that we had to wait 40 mins plus to get a shuttle to the car office. The the driver had to take some people before us , so we just had to sit around at the airport. Other than that it was fine . We chose Lagoon for the car and price .

We were met at the airport at the agreed time. We didn’t get a Hyundai i10. It was burning oil and Lagoon suggested that we take some oil with us. We declined this car. Lagoon gave us a Kia Picanto instead. This was fine but the delay cost us half an hour of our holiday. Both cars were covered in scratches so at least we didn’t have to worry about that. The car had done 100,000km already so not even remotely new...The staff were really pleasant. On returning the car everything went smoothly except that the shuttle driver was stressed. We got halfway to the airport and then turned around and went back to pick up some more clients so this took much longer to get to the airport. In the end we arrived in good time but only because we arrived at the car hire place in lots of time.

The 2018 Dacia Duster that I was supposed to get had over 130 000 km on the meter! Assuming it had been in service since the end of 2017 - say for 700 days - this means 186 km EVERYDAY all year round... Car however robust, with a rather good suspension, but noisy. Staff at drop-off completely understaffed (no one at arrival at the Keflavik office, the guy was returning from his shuttle service to the terminal, with no one else in the office!)

First of all the car I had rented was not available as it had an accident. I was offerede a smalller car to start with but we finally agreed to a mini van as we were 5 adults and 5 suitcases. The car was dirty and honestly it was not in great shape either. Lots of dents and scratches and the spare wheel was missing. Gas tank was only half full, the number plate almost fell off and some other minor parts were about to fall off. All that said, the car turned out to be a great choice for our tour of the Ring 1, with lots of space for all passengers and the luggage. It drove without any problems. Except for the spare wheel which I only discovered later, your very helpful handling agent (Birge?) fixed all the issues and made sure the systems was up to date, so I had no issues returning the car.

Easy to drive car. Perfect for the ringroad. Smalll luggage compartment.

Lagoon Car Rental has been very easy to deal with. The car was ready in time and the car was really good. What was not so nice though was that I could not get an overall invoice 'as the prepayment was done to Northbound' so I only got an invoice of the part I still had to pay to Lagoon.....

It's a nice little car, zooms along very nicely, well equipped. Seats get a bit uncomfortable after a long drive.

Unfortunately we were picked up 20 minutes late from the airport. The whole was not very friendly. The car already had a lot of miles and was dented and scratched all around. It crashed and squeaked, so you thought it fell apart every moment. But there were problems throughout the holiday thankfully no.

We have a few remarks The car had 133000 km it is very much for a rented car. the wipers were completely finished we had to buy new ones. The return process was quite long. The car was ok but there was constant noise from the rear back right drum of the wheel. there was no GPS and there were no map of Iceland.

Perfect car for drive to the highlands.

The Duster was good and comfortable. No issue with bad tyres etc.

It could be better cleaned inside, but car as a car worked fine and never let us down. We hadn’t go in no dangerous situations, so, it was ok

Car has few scratches but in so mountain and rocky country you can not expect anything else. It was fully funtional.