Reviews for
Lava Car Rental in Iceland

1490 Reviews
9.09

Reviews

9.09
1490 total reviews
Excellent
5-Star
83%
4-Star
13%
3-Star
3%
2-Star
1%
1-Star
0%
Staff
8.9
Value
8.8
Cleanliness
9.5
Pickup
8.9
Dropoff
9.4
Condition
9

1449 reviews for Lava Car Rental

Verified reviews from our customers that rented a car from Lava Car Rental

Submitted 13. Jul 2022
Good
Globally speaking, we really appreciated our trip all over Iceland which is a beautiful country with so amazing Nature. However, we have to report some problems occurred with our Nissan NV200 van. First of all, it was a van with an important mileage ( about 210 000 kms) and we encountered following issues: • auxiliary battery has been out of order from the first day with , as consequence, no heating in the van. This issue was fixed some days after by changing the battery (done by a LAVA reps). Please however note that during the last night, the heating came down again. • problems regarding the gearbox and/or the clutch. Consequence: It was sometimes difficult to shift gears, mainly first and reverse. This problem was not permanent but got worse over time. I informed LAVA in real time and they suggest me to try to finish my trip in these conditions, as far as possible, which I did. Once again, these problems did not prevent me to enjoy Iceland, but nevertheless caused me real inconveniences.
Alain rented a vehicle in June 2022
Submitted 07. Jul 2022
Good
Unfortunately we got an accident car. The passenger door couldn’t close correctly, so it was a bit loud while driving. Furthermore the workshop light was on. The Lava Car Rental staff didn‘t want to provide us with an alternative.
Maria rented a vehicle in June 2022
Submitted 29. Jun 2022
Good
We were very happy with the Nissan NV200 Camper. Simple, compact but everything is there.
T.s.c. (dick) rented a vehicle in June 2022
Submitted 26. Jun 2022
Good
We liked it It was very solid especially on rock routes
Jean-adrien rented a vehicle in June 2022
Submitted 04. Jul 2022
Very Good
Good vehicule, confortable. OK for 4 people with bagages
Alain rented a vehicle in June 2022
Submitted 24. Jun 2022
Good
The car was excellent, except for the tires. We got worn-down tires on our car, which were several times fixed before, as we had to realize. We got two times flat tires during the week, we had to change wheels far from any cities - a half of a weekend, and then, second time a half a day we had to run on spare wheels to find a car service. Lava Car did pay at the end for all the service costs though. The airport shuttle, and the service in general were professional. The two defects did not ruin our week, but it was very embarrassing.
Peter rented a vehicle in June 2022
Submitted 06. Jul 2022
Outstanding!
I was very pleased with the booking process. Very good service, comfortable car at an affordable price, I think everything was recommendable
Emilia rented a vehicle in June 2022
Submitted 25. Jun 2022
Outstanding!
Perfect car for us to travel. Enough space for four people and their luggage. Economic drive. Very pleased driving
Frank rented a vehicle in June 2022
Submitted 22. Jun 2022
Outstanding!
Perfect !
Xavier rented a vehicle in June 2022
Submitted 30. Jun 2022
Hello, I booked a Dacia Duster from Lava car rental. It was a big mistake and we had a terrible experience in Iceland. It didn't go as we expected and dreamed of. Lava people provided us an unfit vehicle to drive, a Duster that was driven already 245000 kms. There were not one but multiple issues with the car, the major one was the miss alignment of the front wheels. Because of this problem we had to change tires two times along the trip and had to skip many places that was planned. We are sorry to inform we never driven a car in such a bad condition. I would have attached a photo if it was possible. While returning the car, the mentioned about a refund and the supervisor will contact us asap. Till now after 5 days no response. Please help us if it is possible
Edwin rented a vehicle in June 2022
Submitted 14. Jun 2022
Excellent
The car was a bit out of shape: ac not working properly, left door made a lot of noise with the wind, radio connection with the iPhone via cable not working properly. However, the car was a good drive.
Juan david rented a vehicle in June 2022
Submitted 19. Jun 2022
Good
The trip was great, Iceland is a wonderful place. The Duster performance was fine, it was a little beat up and had lots of km on the odometer(269496), but it got us around and we never had any troubles with it.
Jeffrey rented a vehicle in June 2022
Submitted 20. Jun 2022
Outstanding!
I was extremely satisfied with the vehicle. I soon got into an organised routine and it became my cosy little home away from home. I was glad I chose an automatic because of the amount of driving I did. I was also grateful I chose a diesel as I am sure it was more fuel efficient than petrol. The staff at Lava Car Rental were very helpful. James dealt with me at both pick up and drop off. What a nice guy! The only drawback was I could not charge my phone and had to divert to a mobile phone store in Selfoss to seek advice and buy the correct socket and lead. I would advise making sure your phone charges before you leave Lava so you can ask advice if there is a problem. It might be an idea for them to have appropriate phone sockets and leads available for sale or rental there at the office to avoid any panic or distress if you find out when you are miles from nowhere. Other than that, everything was perfect.
Stephen rented a vehicle in June 2022
Submitted 19. Jun 2022
Outstanding!
Everything from the booking, car pickup, travel through the Ring Road and drop off went very smoothly. Thanks for all the folks behind the scenes at Northbound and Lava Car Rental for making it all work so well.
Amal rented a vehicle in June 2022
Submitted 09. Jun 2022
Outstanding!
You were great! You sent updated emails, the car was great and using the Bluetooth we rented from you for our phone to use the GPS was excellent! You are efficient and we will highly recommend you!
John rented a vehicle in June 2022
Submitted 14. Jun 2022
Very Good
La furgoneta funciono correctamente, venia equipada con todo lo acordado. Cumplio las expectatives y nos hi o un bien servicio. Como Punto de mejora, las colchonetas deberían ser más gruesas,
Laura rented a vehicle in June 2022
Submitted 10. Jun 2022
Outstanding!
Pick-up and drop-off at airport was convenient and easy. Great communication emails on what to expect. The automatic van itself was easy to drive and had plenty of power. Cooking utensils are limited but work. Only disappointment was the food cooler which did not remain very cold. Overall, a great service and I will use them again next time.
Hector rented a vehicle in June 2022
Submitted 16. Jun 2022
Fantastic!
Chris rented a vehicle in June 2022
Submitted 08. Jun 2022
Outstanding!
Working through Northbound and Lava Car Rental was a great experience. Lava is very well organized and attentive to client needs. I actually had to call them on something and they immediately picked up the phone and told me what I needed to know. I'm a U.S.'er so not used to European style cars like the Duster but it worked out very well and we were a little sad to say goodbye to it.
David rented a vehicle in May 2022
Submitted 06. Jun 2022
Fantastic!
Pickup took quite a while. Only one staff member was helping customers while more staff members were present.
Steven cornelis rented a vehicle in May 2022
Submitted 06. Jun 2022
Good
Le véhicule avait plus de 170000 km et une des portières (avant droite) ne se fermait pas bien. Je suis étonnée que l’on loue des voitures avec autant de km … cela ne me semble pas très raisonnable au niveau sécurité. Sinon aucun souci pour les transferts du et vers l’aéroport. On signe sur un iPhone le contrat donc on ne sait pas du tout ce que l’on signe. On reçoit le contrat plus tard par mail avec des photos des endroits abimés du véhicule. Nous avions également fait des photos de notre côté et les avons envoyés au loueur mais il n’y a pas eu de souci au retour.
Helene rented a vehicle in May 2022
Submitted 06. Jun 2022
Good
The car was very old with numerous serious dents. A lot of things didn't work well.
Andrei rented a vehicle in May 2022
Submitted 31. May 2022
Fine
The car was very damaged when we received/picked it up (it was raining and therefore hard to see) so we wrote Lava , about all the errors, but never heard from them about these issues. We where told they would look into the complaint when we returned the car, but still haven’t heard anything. We did also pay too much (but we should get our money back again. Waiting for the money to be transferer). We also but you cc on the e-mail about the errors, when we did not hear from them, but no follow up from Lava rental or your company. This is in our opinion the least to expect. Lava rental says both payment and the missing respons on e-mail is due to a new system. Perhaps, but they did answer us back regarding the wrong payment, so why could they not reply regarding the car.
Maria rented a vehicle in May 2022
Submitted 05. Jun 2022
Excellent
Great company, great customer support, very smooth airport transfer. More gas for the cooker would have been fair. (I now know that happy campers provides you with 4 cans, lava only with one, prices are comparable)
Markus rented a vehicle in May 2022
Submitted 30. May 2022
Great
Philippe rented a vehicle in May 2022

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