Reviews for Lotus Car Rental in Iceland

Great experience with the supplier. I was given a new car despite the fact I've booked a 2017 model. The car rental officers were not pushing for more expensive insurances, just kindly advising them. We still took the Golden plan which increased our initial booking by about 60%, but we also received a discount for the second driver and a wifi device for free. In general really good, transparent communication. Would definitely recommend Lotus.

Lovely car to drive. Exactly what we needed . The rear wheel had a puncture and the car was switched for us with out any inconvenience to us .

Everything went very smooth and the people were very friendly. We got a free of charge upgrade to a significantly bigger 4WD car.

Perfect, we had no issues whatsoever: pick-up and drop-off were fast, and the car was almost new.

Our dealings with Lotus were superb in every way. The car (a Kia Sportage) performed perfectly throughout the week and the staff at the airport were quick and efficient at both the beginning and end of our journey. I would happily recommend Lotus to other renters

Very good

We actually ended up with a Kia Picante and it was a great little car. Perfect size for us and the roads we travelled on as well as great gas milage.

The general experience was fine... but it was difficult to identify to find you form the airport, your instructions were not clear, the bus driver has never heard about Northbound, you could update the airport information stickers with your company. Thanks for everything. Kind Regards, Daniel

Great experience going thru Northbound.is. Best pricing!

Very supportive people! Good service.

Simplified pick up process and clear instructions

The overall experience with the supplier was great, much better than the more popular companies I have used in the past. We were given advice and directed to a number of websites to help with our route planning and road safety etc. The collection and drop off process was speedy and straight forward and there was no pressure to buy additional insurance or add ons which I've experienced with other car rental companies. I would use Northbound and Lotus again.

The car was nice and sturdy, the service light was on it but they assured me it was fine, got three medium suitcases in the boot and filled up with approx 11000 króna and we drove for a good 9 hours over 3 days

Excellent service, nice car, great staff--very helpful. I would certainly recommend Northbound to anyone visiting Iceland.

Great to work with. Easy process

The receptionist was very friendly and provided courtesy service. The paper work transaction was simple and quick. Fantastic. Highly recommended.

We’ve got an upgrade to Subaru Forester. We liked it, no issues noted.

Good service, thanks

Accueil très sympathique et efficace. Nous avions loué un duster 4x4 sans option. A notre arrivée, on nous a donné une Kia sportage 4x4 avec GPS, boite automatique, sans supplément financier : que du bonheur. Très content de notre expérience avec the supplier. Nous recommandons absolument

We rented dacia duster, a car which was max 1 year old. It was diesel, 4x4 manual. They give us the keys just about minutes afer we came on the airport. So it was really fast, I appreciate it. Everything was great. thank you.

We got upgrade to Kia sportage, the car was excellent.

All went very well. No problems with getting and returning the car. The car performed very well in all conditions (icy and snowy roads). I would advise anybody to get the WiFi module as cellular reception on my (UK) phone wasn't always good. One very minor point of improvement is to update website and docs to more clearly describe where the shuttle bus can be found outside the airport (although help-desk in airport quickly sorted me out).

A very nice car. However with 6 on board we had to put the suitcase on the left hand last row seat, with one of us being pretty crushed beside it. However your staff were superb at Lotus.

The welcomming is good, we didn't wait a long time to take the car. The shuttle which leads you to the agency is free, easy to find, and the trip is very short (less than 5') The car was clean and well equipped. (The air conditioning was a little beat capricious)

At the beginning, everything was perfect, the process was great. but at the delivery day, it became not good. I ordered Subaru Forester, but came a TOYOTA,I think is fine as long as the car is good. The bad thing is about the appointment. The car should deliver at 8 AM,but it came at 10:30 AM. It delayed 2.5 hours . I know the weather was not good in the morning. but it caused us stocked on the road due to the road was closed. We should to go to Vik on that day,but we couldn't make it. We looked for new apartment to stay. The apartment we rented in Vik, we became no show. The host blamed us for short notice. only give us 30% refund. We were so closed to Vik,only 21 km left. So due to the lateness of delivery car, we paid double fee of renting apartment. How bad it is.

Everything was great! And Lotus cars and service 100pts! Thanks

Had a fantastic experience the moment i walked into lotus. Service was quick and simple. Straight forward and there was no pressure at all with upselling. If we ever visit Iceland again, would definitely rent under northbound. Thank you!

I really enjoyed driving the Kia Sportage on the icy roads. It was a great experience for me especially coming all the way from Australia where we don't get to drive in such conditions. The car was a late model (2018) and was 6 months old. It was well maintained and had all the features of an SUV. Overall, it was a smooth ride which I really enjoyed.

Car was ok. Lotus was ok. They searched about an hour my reservation. At first they said my reservation does not exist.

It was a great experience. Rental location is closed to the airport. The car was almost new, it was amazing, full option and we enjoyed it !!! I recommend the supplier. Staff Employees are very kind.

Excellent would highly recommend

Car was great but especially the guy working in the rental company helped us a lot with planning

Overall it’s was great but there’s one thing that disturbs us the most - low engine oil. So eventually we had to add the engine oil by ourselves and we find that quite troublesome. So I sincerely hope that every car is checked thoroughly before renting the car to every single customer Thank you

Alles war perfekt. Vielen Dank. Immer wieder northbound

The supplier a shortaway from the airport. We were given Kia Rio instead, however we have no issue at all. Mike has attended to us, process very fast and he is very friendly. Since the petrol was not full tank, we were allowed to return the car even it is almost empty. We returned the car by 5am and leave the key in the box. We did not wait for the shuttle instead we walk to the terminal. It takes abt 5-10mins. They are many others walk to the terminal like us too. Highly recomended using this site and the supplier.

Excellent experience!! We rented for the week between Christmas and New Years. Our car was great: powerful, clean and easy. Pick-up and Return were equally a breeze. I rented from Avis in Iceland for a similar trip in 2013-14 and the experience at Lotus was easier and faster... I had never heard of them before my trip but will recommend them to anyone!

The car was relatively new and affordable with Iceland hard conditions. Getting the car and giving it back was really easy and location next to the airport is great! Very kind staff.

Great costumer experience. The website was very clear and straightforward to navigate. The car was great for going around in Iceland in winter, the rental place easy to find from the airport, no queue and friendly people. Definitely recommend it. Everything went smoothly.

Everything was great, except the pick-up services. In you notification it was stated that there will be pick-up at airport, however due to Christmas weekend rental company did not provide the pickup services.

There were six of us with copious luggage, so we opted for a Mercedes 4 wheeel drive van. So glad the great people at Lotus turned us on to this more spacious option. Very comfortable. The people at Lotus were kind, friendly, and helpful. Great experience!

Good family car, good company

We liked the car a lot. It was nice and spacious, nice cargo space, handled well on the road. The car rental place was nicely located to the airport.

We ended up with a different model of car but it was still great! Newly cleaned and very comfortable to drive. I really appreciated all of the extra information we received about how to drive safely in Iceland, and the entire process was easy from beginning to end.

Pick up was probably the fastest of any vehicle I have ever rented in 30 years. Drop off was equally as fast. Thats not the only factor though. Everything was exactly as I expected, no surprises. Also, their website was simple to understand and they didnt try to rent me a thousand different vehicles. Overall the rental experience was flawless.

Good service.

It was good, clean, but had some big damages which is not acceptable to rent it to people.

They were great, would recommend

Lotus were excellent. Very helpful and professional, no problems whatsoever. I would happily use them again.

When we checked-in, we actually got a Kia 7 seater instead of the Nissan X-Trail. the supplier was very fast and the service was fine, but when we were underway, we realized that the gas wasn't full and the windshield wipers were dangerously poor. The car didn't have as much trunk space as was guaranteed by the Nissan X-Trail description so that was a small annoyance. We also found some trash and broken glass on the car floor which was concerning. However, the heated seats and steethe supplier wheel were much appreciated and the car was great to drive in clear weather. I have no complaints with Northbound as a booking service and any gripes I have are with the supplier for not fully checking the gas, car accessories, and cleanliness.