Reviews for

MYCAR in Iceland

The vehicle performed as expected. It was clean and tidy when we received it, indicating MyCar were interested in presenting a good product

MyCar could use minor improvements. There wasnt enough room for the whole group that arrived around same time, in the airport transfer to their "office." I volunteered to stay back and they said it would be back in 20 minutes. I waited about 45 minutes and then they did come back for me. Their office seems a tad thrown together. Although it may be legitimate... they could use better signage and more professional facilities. The car itself was great. I had no problems. The return to their city location was ok, but confusing to find due to signage and exact location of their office entry. Return was quick on e I found the location. He helped me get a cab back to my hotel. I dont know what portions fall with Northbound, but MyCar could use experiential improvements

The car was very good

The pick up instructions were not very clear. The car was very clean.

Car was new and in good condition. The WiFi router made navigation with Google maps really straightforward! It was a little tricky to figure out where to pick the car up from, but a quick email sorted that out! Thanks for a great rental!!

Good car bur office hours in Reykyavik very limited

Hi, Car was absolute ok and in clean condition. Handover was delayed by 45 minutes, circumstances would have been avoidable. On the other side drop of the car at Asbru-Hotel very convenient. A short introduction the Landcruiser would have been nice, but we found everthing. GPS is terrible, no F-roads, very bad addresses, so nearly impossible to enter the target adress, always a work around. Tires with very low profil, not good in the sandy passages on the F-road near Askia. But so summerize: everthing ok with some room for improvement.

We liked the car. No issues. Prior to the trip, your customer service was excellent. I made a couple of changes to the reservation, and you got back to me right away. Thanks for that. My only complaint was the pick-up shuttle from the airport when we arrived. We had reservations for the 7:20 shuttle. Driver came in around that time and said "someone will be here in a couple of minutes". A couple of minutes stretched out to at least 20 min. And then when he came back and found us and another couple, he only had 3 seats for 4 people because there was also a large family group, so the other couple had to wait some more. It would have been more helpful if the first driver had said it would be 20 minutes. Then our expectations would have been set accordingly and we wouldn't have been standing there looking for someone the whole time. And then the rental desk was very slow also. There was 1 person ahead of us, and it took at least 15-20 min for our turn. The good news is that the return (14:00) went much more smoothly and the shuttle took us back to the airport at the promised time. Thanks for that.

Process was easy.

The car was great, perfect for a family. My only complaint is that upon returning the car was the person taking the keys said he was going to have to charge me for a tank of gas. I had literally filled it up just on the outside of Keflavik prior to returning it. I told him this, and he said the gas line had to be above the last line. So instead of being charged an entire tank of gas, I went back out with my kids, and proceeded to place another $2 of gas. Seriously. What is that, 250 ISK. Seriously?

Negatives: - We were initially not informed that MyCar Reykjavik office is not open on Weekends - WiFi didn't work. - Coming from the US, none of our credit cards has pins. MyCar didn't know that we need to buy prepaid cards at pumps. We were informed of this at a pump, but only after we run into problems for not having credit cards with pins. Positives: - The car served us well. - On one occasion we run into a problem with starting the car. MyCar immediately answered our call, and helped.

Positive : My land cruiser is new and very confortable, is a good choice. Transfers airport are ok Price is ok Negative : We wait more than 1h for prepare the car. I send SMS because 1 tyre is broken on the way, never answer.