Reviews

8.16
220 total reviews
Good
5-Star
48%
4-Star
27%
3-Star
10%
2-Star
8%
1-Star
8%

16 2-Star reviews for Nordic Car Rental Campers

Verified reviews from our customers that rented a car from Nordic Car Rental Campers

Submitted 05. Oct 2021
The rental camper we requested was not available. The company Nordic Rental planned to give us a six person camper, which was quite a bit bigger than what we had asked for. They also told us that, because of high winds, we would be waiving the insurance we paid for if we decided to take the camper van and recommended against us renting it. It would have been very helpful to know the risks associated with winds this time of year before getting to the rental company. Additionally, we had ordered a wifi hotspot that they were out of. The motorhome was generally not in great shape (check oil light turned on when we drove away), and upholstery had rips, etc. We ended up returning the motorhome and asking to switch for a rental car due to the condition of the motorhome, it being larger than what we had reserved, and the high winds. It was a difficult start to our trip. I would not rent again from this agency.
Meaghan rented a vehicle in September 2021
Submitted 02. Oct 2021
I was disappointed about their service. checking out the car at their office took 1.5 hours since there were many customers waiting and the employee was unable to handle all tasks. they brought us the camper and inspected outside and handed a key to us. That was all. I wanted to rent an inverter for USB charger but the cost was more than double price of the other renter and we gave up. There was no guide or explanation of how to use the things in the car. No instructions on how to use the car. it took about 15 minutes to get the answer to find out whether it was gas-run or diesel-run. The inside of the car was not clean. the sink was dirty and covered with lust that we decided not to use it at all. The broken refrigerator was not removed and was just taking a space there. There was unpleasant smell of urine in the car from the beginning and we couldn't figure out where it was coming from. The plastic tank underneath of and connecting to the sink was filled with waste water and we guessed that the smell could be coming from there (maybe somebody peed in the sink before). The plastic covering of the side of driver seat was broken and was not fastened by screw. It fell off from the seat once in a while and i was watching it all the time not to loose it which was annoying. The dashboard maintenance indicator showed engine sign from day 1 and we were concerned that there might be a maintenance issue with the car. That worry was with us all along the entire trip and we wish that they checked the engine before they rented it out to the customers. One day, we went to a remote campsite and there was no kitchen facility and we had to lighter. The lighter we found in the kitchen utensil's box provided by the Nordic car rental was not working and we had a lot of trouble to get the lighter. we contacted the owner of the campsite and, thankfully, the owner brought one from her home. Our experience with Benz Vito wasn't too good. I think that was not the car itself (it was a good car) but the Nordic Car Rental who didn't care about it.
Steven rented a vehicle in September 2021
Submitted 20. Sep 2021
We booked a Renault Camper from 2008. We expected a somewhat worn down camper van but is functional as described in the advert. However, after a couple of day travelling it turned out it was a unaceptable car: we got a van with moldy curtains, moldy drivers cabine, the cooking gear was incomplete and the gas stove was not working properly, the heater did not work, the sliding doors were not working properly at any time, the sliding window (drivers side) was not working at all times, ... When we noticed all these mayor and minor shortcomings, we were too far away to change the car and we offered to keep the car for the whole two week trip. We got 50 % discont in the end and mixed feeling if this was a good deal.
David rented a vehicle in September 2021
Submitted 31. Aug 2021
The car was not available on arrival. we had to stay one night in a hotel to pick the car up on the next day. Sadly also the next day it was not available. In the afternoon the next day they gave us a replacement vehicle.
Niek rented a vehicle in August 2021
Submitted 16. Aug 2021
old car , but clean. *locks didn't lock (at night), while driving open and closes sometimes *car used lots of oil (13 liters / 2500 km , normal is 1 liter/10000km), i had to buy extra oil on the road, and waiting to get a refund for this 3000isk *not al the mentioned kitchensupplies were there (cuttingboard, glasses,...) *car was dented everywhere and missing pieces , windscreen was sandblasted and was difficult to clean
Bert rented a vehicle in August 2021
Submitted 21. Aug 2021
The 2016 Dokker was adequate for our needs but was certainly on the lower end of quality. The sleeping area was a plywood platform with thin patio furniture cushions. The electric heater was built to face a small compartment underneath the sleeping platform so it only heated up a tiny space instead of the entire van. The camping gas was nearly empty although the booking stated it included an extra full canister. The staff at Nordic were not going to give us blankets or a "camping box" (dishes, utensils, fuel/burner) until we showed them our booking which listed these as included. Service at Nordic was chaotic and people were reporting about a 2-hour wait time to pick up their vehicles when we were there. If booking a vehicle from Nordic, screenshot everything to be included at the time of booking because this information is not available in any of the receipts after booking! Northbound, the service that we booked through, was very easy to deal with when we had to make a couple of changes. We asked to add an extra day to our booking and the Northbound agent spent all morning trying to reach Nordic with no success, so we appreciated that we went through Northbound rather than dealing directly with the rental company. I would book through Northbound in the future but would avoid Nordic and choose another of the companies they deal with.
David rented a vehicle in August 2021
Submitted 29. Aug 2021
Don't book with Nordic Car Rental Campers! Pick-up lasted more than 3 hours. Already there we realized many customers complaining about serious technical issues with the rented cars. Same experience when we dropped the car. We wanted to rent in addition camping chairs and a table. Renting fee was highter than the price of new equipment! (around 80 EUR, other companies charged aroung 15 EUR). Therefore we did not rent, but were charged for table and chairs anyway as we saw it later on the receipt. No response on mails, no response on the phone. Still have not received any response to get the wrongly charged fee back. The camper itself had several issues: It was disgustingly dirty when we received it. After a complaint we finally got it cleaned. Doors sometimes locked by themselves, sometimes it was not possble to open some of the doors. Especially when the backdoor did not open we had to dismount the bed to get to the stuff in the trunk. Water to clan the windscreen was missing. Drive belt was squeezing. In total our worst experience after plenty of years renting cars all over Europe. If you have any chance - book with another company!
Ronald rented a vehicle in July 2021
Submitted 19. Aug 2020
We have several complaints regarding the camper: The refrigirator did only work on gas and it was very difficult to start. Every time we should start it we used between 15-30 minuts. The blind curtains did not work. The heatet over heated so it smelled ekectrical burned. The camper door was very difficult to open/close. The key to the camper was half brooken. The camper also had a hole in the tavle and the plate to cover the gas was missing. So in total, I am not happy at all. I did expect something better due to the cost I paid to rent the camper.
Helle rented a vehicle in August 2020
Submitted 24. Aug 2020
I would say it was not so good, not so bad. First of all, we went to collect the van, and the one they gave us was not the one we asked. We asked F. Transit Connect with a special distribution in the back and they wanted to give us a Docker without the space more than the bed. The Docker was very new but the back space was less. As far as we told them we asked about the Transit 2006, they showed us the van... it was so old!! This van cannot be for rental any more!! It has problems with the gas deposit...So, we told them that if we have any problem, I will claim and show it in their web. At last, they reconsidered the subject and give us a newer F. Transit (for 3 people) that they have available so after the fight they do it ok. During our trip, the front wiper stopped working and we called to 24h service. They told us they agency will call us but they never did. We wait one full day more, calling again to 24h. The person at the phone was astonished and he called again to the agency to call us back (they never did). Meanwhile, 1 day waiting, we asked in the town we were if there was a car repairing place because we were almost sure that it was just a fuse, easy ro repair. And, after talking again to the 24h service, we agreed to repair it by our own, pay it, and give the invoice when returning the van to Nordic rental to pay it us. As it was not so much they paid us without any problem but never asked about nor give us any explanation why they never called us. So, as you can see, everything became fine but just because the subjects were not so important. So, rating not so good.
Ainhoa rented a vehicle in July 2020
Submitted 25. Sep 2019
We did not have any issue with the car while we were travelling. However, the car was dirty when they gave it to us. The bedsheets were smelling very badly like they have been left in the car and not being washed. For the drop off, we picked the time 6am on the website but what a surprise to realise, when we arrived there, that the office only opened at 7am. Also, every time we had to call their emergency number nobody replied. Finally, we had to remind them the features we have paid extra for as they did not even check our booking.
Juliette rented a vehicle in September 2019
Submitted 16. Sep 2019
Very disappointed upon arrival, we wasted 3hrs getting the caravan for an engine light to come on 2 miles down the road. We returned it and then had to argue that we didn't want the same campervan which took another 1hr30mins to sort out. Overall I was very disappointed with the organisation and that we missed out on a number of locations on our route due to this. It would take some convincing to book with you again after this experience, this was a scout for future visits and I feel let down. People were nice but that only is part of the experience the rest was terrible. We met another Camper from the same company broken down waiting hours to be helped, we witnessed cars being given out that needed to be jump started.. Not good.
Llewellyn rented a vehicle in September 2019
Submitted 17. Jul 2019
I think the motorhome we hired was sub standard and would not have been acceptable in England. There were many faults with it on collection such as toilet door would not open without much effort. All blinds were torn or stuck in position. The block out screen for the front would not fit so I had to use a sheet. Overall I was not very impressed with the quality of the van.
D rented a vehicle in July 2019
Submitted 02. Jul 2019
I coudn't get this car in Nordic Camper . When we arrive to piick it up, the car was not ready. A crap, old and very dangerous motorhome was ofered instead of the high roof. With no options, we have to take it. We have to drop it the next day because of the danger of driving this car because is slides in te road at every movement of the driving wheel. The third place for my child was unsafe and I will guess to say that ilegal (at least in Spain you can't drive with this dangerous place) A old, dirty hig roof was ofered this day, but engine problems made us take a trafic camper (not ofered at the begining) with no hig roof at the same price than the hig roof, when we know (and told to the employee atvthe moment), that this vehicle was cheaper than the high roof. But again, we doesn't have no optios. The renault trafic had good engine, but all the doors were in very bad conditions. Definitely, I can not reccomend your conpany to any one that want to have a enjoyable trip. If you are realy the boss of the company, I will be very worried about that. Wen we drop the car, another customer were complaining very angry because similar situation with the car. No good service is for ever. Sincerely yours.
Alfonso carlos rented a vehicle in June 2019
Submitted 24. Aug 2018
It was quite an old camper with some things not working properly and many scratches on the ouside. When we picked up the camper the light above the table in the living compartment dit not work. After we made clear that we wanted that the lights work properly, your employees managed to fix one of the two lights. We had to wait quite a long time. Also a warning indicator on the dashboard lightend up. One of your mechanics looked at it, hit something in the engine compartment and the light went out. But the same day it was back again. After consultation via e-mail with your company they assured that nothing was wrong and that I could ignore the indicator. On the first day the blinking light on the right side spontaneously broke off and was hanging on the wire. I fixed it temporarily with medical tape and later with stronger tape. The cooking plate did not work properly: the flow of gas stopped if the knob was released. This was very annoying! Also we had problems with the electricity: the alarm indicator blinked and the switch for dumping the clear water changed its position to empty the fresh water tank. After consultation with your company an electricien came to us in Vik and he detected that one of the battery cables was loose. The last two days the light above the table did not work anymore and also the light in the toilet/bathroom did not work anymore. Furthermore I noticed that the tire on the right front side was low in profile. When we returned the camper one of your employees was not so friendly. In a very rude manner he asked me for the keys. When we picked up the camper, the lady who helped us was very friendly. Contact about the incidents mentioned above was with Christos. I got the impression that he was trying to assist us as best as he could. - I think you should not have old campers in your fleet. It is no promotion for your company if you see the old campers on the road and having problems with starting the engine. - Customer service should be in the system of ALL your employees. - Written instructions in the camper and a car manual in English (not in Finnish!).
Raymond rented a vehicle in July 2018
Submitted 09. Jul 2018
Valeria rented a vehicle in June 2018
Submitted 21. May 2018
In general the experience was good. Only trouble was that we got the van after having to wait for the pick up from the airport and then to get the van at the rental spot. It took 2 hours but we were compensated by getting GPS, although needs to be updated because map from 2012, and took a couple of detours because of that. Alberti also gave us sand&ash protection to compensate our wait. The third night the heating system started smoking and had to disconnect the battery to make sure we don't burn alive and tried to call Alberti and the emergency number we were given, but no one answered after several tries and no one called us back.. So we slept what we could(none) in a freezing van the last night. Also the 2 first nights the heating wasn't working properly and got cold, then had to adjust the heat for hotter. Thermostat not working properly. We got 10% of our money back which could've been more. First in Keflavik the service was really nice and the car overall trustworthy. Just the problem with the heating and in the shop in Reykjavik the service was not so friendly and we didn't get the chance to check the car together with them Also the discount chip token didn't work at least at N1 when buying coffee etc. Didn't try that with gas because had a prepaid card for that. Iceland was amazing. Took the ring road and we will definitely come back to your beautiful island with friendly people! If only everything with the car rental would've been good, after all this was our honeymoon. Hopefully at Nordic Campers these problems will be solved, and we might consider renting from there the next time, but at the moment we feel getting the next rental from another company, still maybe through Northbound, because everything worked well with the booking and customer service from you guys.
Jura niko sakari rented a vehicle in May 2018

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