Reviews for
Nordic Car Rental in Iceland

594 Reviews
8.58

Reviews

8.58
594 total reviews
Very Good
5-Star
67%
4-Star
22%
3-Star
6%
2-Star
2%
1-Star
2%

11 2-Star reviews for Nordic Car Rental

Verified reviews from our customers that rented a car from Nordic Car Rental

Submitted 13. Nov 2021
Together with my partner, we decided to book a rental car from Nordic Car Rental due to the low prices. However, I would never rent a car again from this company. We arrived at the airport and waited at the meeting point for almost 2h, despite Nordic Car rental claiming that they will wait already 30min there before the aeroplane landed. After confronting the shuttle driver, he claimed he was at the meeting point, and as soon as he was full he left for the rental agency. After this long waiting time, we then arrived finally at the rental agency to pick up our car. However, I had a very disappointing and impolite experience. The person at the desk was more interested in making the display board work rather than taking care of the customers who have been waiting for hours. When this person was finally done, I confronted her about the poor service. She literally said to us: “That is your fault. You were not waiting at the correct meeting point”. However, after 40 more minutes, we received NOT the Dacia Duster, but a Suzuki Grand Vitara. The reverse gear was very weak and in general, the car felt old. To sum it up, we would never rent a car again from Nordic Car rental. We would rather pay more for more friendly and reliable staff and a better car.
Silja rented a vehicle in September 2021
Submitted 22. Jul 2021
One look at that depressing waiting room after an international flight was enough to make us consider walking out, but for the lack of cars elsewhere. So we waited, and waited, and waited for over two hours. Rejected the first car: it was filthy inside with over 165,000 km. Second car offered was clean, but equally worn. Electric warning light came on after first day, but didn't affect the drive. The car worked fine, as promised. Drop off was threatening to be another hour+, but a VERY sweet man hurried it along. In the end, all worked out, but we'll spend a little more and go with BLUE next time.
Thomas rented a vehicle in July 2021
Submitted 14. Aug 2019
This car is probably close to its retirement age as a rental car. It still works, and had no failures during my rental, but is definitely showing signs of age. However, the main problem I had with the car was that I intended to use it on F-roads, for which it is not at all suitable. I realize I should have done more research myself, to figure out that a Suzuki S-cross is not really an SUV, but rather a regular small car with 4WD. The road I attempted was nothing extreme, and would by no means require a super-jeep. A regular, medium-sized SUV with slightly bigger wheels and higher ground clearance than normal cars would work fine, even without 4WD. The S-cross has low ground clearance and very small wheels with fairly low tire profile, and did not work at all.
Joakim rented a vehicle in August 2019
Submitted 02. Aug 2019
Bad experience. Nobody waiting fora us at airport as promised (and we gave the number of the flight as asked). After one hour waiting we had to call to be picked. We booked a Jeep Suzuki Grand Vitara. They made us pay it when we arrived. Initially they tried to give us a car (not a jeep) and finally they downgraded our jeep to a Suzuki Vitara (no price change). The jeep had tape in the back door and no cover for the bags.
Rui rented a vehicle in July 2019
Submitted 06. Jul 2019
The car had a whopping 150.000 km and left the battery depleted in the first stop, while driving up to the north. In an attempt to call for road assistance, the customer service accused us for making a bad use of the car and threatened us to pay for the expenses rather than helping us find a solution.
Kevin rented a vehicle in June 2019
Submitted 31. Mar 2019
We found the condition of the vehicle disappointing. The back window wiper is simply not functional, and the drivers’ side wiper provides very difficult visibility (although the passenger side is in good condition). The shifting stick fabric is torn appart, and fortunately you were able to provide a USB to cigarette lightening plug connector, otherwise our USB connector could not charge our phone, which would have been a major safety issue with a dying phone while traveling between towns. Security is our primary concern with this rental car, as the rear window should at least be visible in a stormy winter condition like today. Unfortunately, for these reasons, we cannot be recommending your company due to the poor car condition. On a final note, your service was good at check-in, however please make the necessary repairs on this rental fleet. And it look to us that communication between the retail points could be improved for we got a phone call clarifying drop off, even though it was clear from the contract that drop off point would be different that pick-up.
Sarah rented a vehicle in March 2019
Submitted 21. Feb 2019
Not a great car in the weather conditions that Iceland experiences. Did not feel safe on many of the roads (which were mostly clear) but wind made them extremely hazardous. Next time I would hire a much sturdier car. I would have found honesty from the hire company that the car I am hiring is suitable for Iceland and not a ‘toy’ car as was how it was described on our return of the car. Found this offensive.
Kerry rented a vehicle in February 2019
Submitted 15. Nov 2018
The car had a broken door, water going through when it rained. The person who i returned the car to was rude
Nina rented a vehicle in November 2018
Submitted 15. Oct 2018
First time in my life I had such a terrible experience with car rent. After airport pickup some weird things started. We were driven to unknown company to take a Land Cruiser from them. Unfortunately or maybe not, the only option was to take uncleaned car, but with different conditions (not the same we had in our confirmation from Nordic Car Rental). The price was bigger about 300 Eur and other things I didn't check. We rejected their generous offer and went to Nordic Car rental office to look for the truth. In the office they had another generous offer for us: "we can return your deposit, because we don't have a Land Cruiser that you booked". Long story short: after some negotiations, we took Dacia Duster for couple of days, until they have Land Cruiser. It ruined our plan , but luckily after two days, we got our car and it was the newer model. All in all, beauty of Iceland compensates everything!
Augustas rented a vehicle in September 2018
Submitted 14. Sep 2018
Hello Rúnar, We had a wonderful second trip to Iceland but as mentionned to Nordic car rental and Líam, we were very disappointed with the car. I wont repeat myself again but you can ask them. We asked for a discount as the car was in really bad shape. Nordic car rental doesn’t seem to be willing to do so. We will never do business with them again but I need to say that the employees were really awesome. Thanks, Sophie
Sophie rented a vehicle in September 2018
Submitted 09. Sep 2018
The service was good and the booking process went smoothly. The car did not function well. There was a problem (maybe with the wheel bearing) that made a terrible noise for most of our trip. Also, the interior lights of the car didn't work and one of the chargers didn't work either.
Elizabeth rented a vehicle in August 2018

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