3 star reviews for all companies
The car did the job but had a few faults (mirrors, demisters, etc.). Since our group was so large we didn't have much choice of suitable vehicles from any Iceland rental firm so at least this company had a vehicle that fit the bill! Or pickup experience wasn't great, the driver would not take our whole group to the rental place so we had to leave our kids at the airport while the two adults (nominated drivers) went to fetch the car. Our understanding from the website was that the whole group would be collected.
The car needs some maintenance. From the windshield wiper (not cleaning properly) to a intermittent bad functioning of the passengers door and a noise of something loose on the back.
Everything was ok during process. easy and clear, they upgrade us with a better car.
However we purchased some insurance items splitted, and when we decided to take the car we did wanted to take some more clauses, meaning that would have been same price as a package that they had, however they did not want to make us pay for the price of the package but all items splitted what meant an increase of the price (35€ aprox) for the same product and it was a bit tricky
But at the end of everything process was easy, they were friendly staff and cheap price for good quality car I will not give them a better rate because of the tricky thing but it is recommendable indeed
Not very good. We were returning the car in Reykjavik and went to the address circled on the rental form. Hours on the door were posted that it opened at 8 am. No one was there. It was extremely windy and after the second attempt we dropped the key in the tube.
I had a Dacia Duster instead...... it was ok but I missed studs on the tires because I went to the west fjords and the roads are icy and with a lot of snow. I did asked this and told about my destination but they say that studs are given in mid November.
Bad start; the agent was late. After 2 sprays of windshield washer fluid there was no more, so I had to buy some out of my own pocket . The car was'nt in perfect shape but it did the job over all.
Free Cancellation & Amendments
The man from Go Car Rental meeting me at the airport for my car was 1 hour and 15 minutes late past the previously arranged pick up time.
I did not receive any communication regarding an expected delay.
This is unacceptable.
When looking over the vehicle, he pencil whipped the inspection sheet, meaning he quickly filled it in and didn't thoroughly and correctly document all of the vehicle damage I was pointing out.
The rear wiper blade on the car was completely worn out and did not work at all.
The doors, while they did close and latch, did not close tightly. So, when I drove, specifically on any dirt road, the car sounded like it was going to shake the doors off the hinges. This was very loud, annoying, and uncomfortable for a two week rental going around the country.
The windshield washer fluid was not full at the start. It was empty after two days and I had to refill it...
Well the car is excellent for 2 people visiting South Iceland however it wasn't in a condition I expected... Air condition was not working at all and I tried any setting of it. Windshield of this car had 4 stone chips already and had probably hit the sand storm before, because there were thousands of micro chips all over it. It wasn't a problem in rainy day, when I collected a car (also I couldn't notice the AC failure as it wasn't needed then). It was serious problem in sunny day, when you had a sun in front of you. Also using wipers+fluid ended up in need of stopping the car and waiting it dries to see anything, because wipers cant wipe from thousands of small holes... I've taken gravel and sand+ash insurance, which is reasonable for Icelandic weather and roads, so before me either someone had same insurance or paid for the damage, so why it wasn't fixed? I thought that's what ppl or insurance company pay for when windshield is damaged...
The Dacia was Ok
Pretty basic to drive and the fuel guage stopped working but it did no t let us down.
OK I know that this is a rather cheap option but the first time I saw the car I was speechless. There were two dents, right front door was hard to control when it is opened and a lot of scratches. But when I ended my tour in Iceland I understood the dents, scratches etc. Pretty normal. BUT still I do not deserve to use a dirty car. Imagine this: you arrive your destination after hours of travel then you go to handover your rental and you have more way to drive. Actually if I had time and energy I would reject the car with that funny smell, foot step on the back seat, paper garbage inside the driver's door etc. Desperately, I took over the car. Frankly, car was in good shape, last maintanance was 1000km ago, tires were good and had no problem other than mentioned ones. Check-in and check-out was easy but I recommend Lava to give a document to the customer stating that they took over the car with no problem.
This car is incredibly uncomfortable for a person who is 5' 1" in height. However, it was clean and functional with the exception of the wind damaged and repaired passenger door which did not function well.
Your staff seem unhappy with their jobs and don't seem to realize that they are representing Iceland to visitors. One went out of his way to give us advice on driving the Golden Circle which was great and appreciated. However, the one who received the car back ahould have greeted us nicely and given us a brief overview of the steps involved inthe returns process when we arrived. He really was not friendly at all.
Vehicle's navigation was absolutely useless we had to use our phone for directions.
The service we got from Icerental 4x4 was great. They were fast, professional and friendly. However, the car we got had issues with the windscreen wipers. It had contact issues, so it did not really work. It was quite dangerous in rainy situations, which is quite common in Iceland.
Also the door open lamp was on even we closed all the doors really carefully. It was really a problem, since I could not turn on the alarm until the car "thought" there were doors open. And it was really bad when I could not OPEN the car, because the car "thought" the doors were already open. I had to use the key at the driver's side and it was just pure luck we managed to open all the doors.
The check engine lamp was on, which did not cause any trouble, it just annoyed me, and I had to call them to make sure it was OK. Again, they were quick and helpful.
The car was not the most expensive to rent, but still, I paid quite a good amount of money and I got a fairly bad car...
My general experience was mediocre - I found the pick-up and drop-off cumbersome and the vehicle was in poor condition. It ran fine and the seat heater was nice, but it was dirtier than I would expect and I had a light go out during the rental period.
Booking and returning the car, the people dealing with this process were very professional. The car was fine too and seemed well maintained.
However the top tent has some mold in it, this was due to a hole in the underside of the tent box. One night I went to go to bed and the mattress was significantly wet on one side. This was disappointing.
The experience with Go Campers was good but the camper itself wasn’t insulated so lots of water would accumulate on the roof and drip on us. I would recommend renting this camper in summer but not the winter.
Free Cancellation & Amendments
The car was definitely not the one pictured on the website & there is no point having a 4x4 that's as low as a hatchback.
Car was best choice for the Icelandic roads, since it is compact and in same time equipped with four wheal drive, and all the basic essential function needed, but it was obvious the car was frequently used and seen better days, from the state of it and malfunctions during driving process. Nevertheless it got the job done, where other type of cars struggled on the road.
The actual vehicle we got was in good shape and the price seemed to be the best we could find (though we booked more last minute then people usually would). However, the customer service was just not there. On pick up from the airport, my boyfriend went to the bathroom and the pickup van came when he was gone and they didn’t want to wait for him after we had waited half an hour. The vehicle was not the one we actually booked and although it was a nicer vehicle, we ended up spending more on gas, which was a little annoying. When we went to the office to return the vehicle no staff was there and the other customers who were also waiting to return said they had been waiting half an hour already. Not a horrible experience but by no means a good experience.
Really old car with more than 200.000 km and a lot of stuff unusable.
GPS out, warning lights in the dash, wipers out, really hard to close the trunk .......
It was a very long wait at thr airport to get picked up. And the return was a disaster because waze took us to another office and nobodu was there. We almos miss our flight because it was really hard to find the return office.
The car uses extremely too much gas.
Other tan that Iceland is beautiful
It had an electronic problem but the staff said it was normal. Although, each time the road was climbing, we had a loss of power consequent,
Personnel of this company are professional, but the 4x4 was not in good condition and it is not the car we have rent.
I would suggest to improve the pick up from the airport I had to wait for your employee more than 1 hour and I had to call your company twice whitout receving updates.
The guys we met at Nordic late at night were very friendly and most helpful.
The car's windscreen wipers however were damaged to the point of being dangerous as 10 miles down the road when it rained I could hardly see where I was going at 12.30 at night. When I reported the problem at the drop off I was told that it was my job to fix it and claim for a new set of wipers when I dropped it off. I feel that it would be better if this was checked before a customer finds out too late!
The car also had no rear wiper at all.
We have received a standard category service from Lagoon. The car was in good condition and the procedure was fast. We haven't had any problems, so I don't know if the attention would have been good. I must make an observation: I do not understand the reason why the cost of renting a standard roof box is 430 euros, when you can buy it in a store for less than 100 euros. It seems abusive.
The vehicle was good and the staff was friendly, however they did not offer great insurance plans.
The Suzuki Grand Vitara + Roof Tent was perfect for our needs and we did not have any issues with the car during our trip. However, our experience with Icerental 4x4 was less than ideal. The shuttle from the airport to the car rental office was 1 hour late. While we were waiting in the airport I sent an email requesting the shuttle and we were informed the shuttle arrives at the airport every 20 minutes, which was untrue and unhelpful. In addition, we were charged for wind damages to the door car in the amount of $1,126, which, while we accept responsibility for the damages, seems excessive given the damages. In addition, we purchased the additional Super Collision Damage insurance, which turned out to be useless for us as it did not cover wind damage. We are waiting for proof of repair costs and are hopeful the Icerental 4x4 will continue to be communicative, despite our less than pleasant experiences with them while in Iceland...