Reviews for

Route 1 in Iceland

I was very happy. The pick-up was timely, the check in short, the GPS essential. The car was a manual, not a problem for us but maybe for others. That might be made more clear. The driver was helpful and knowledgeable about our questions..

Our car rental experience with route 1 was excellent! Very smooth, great communication and customer service, pricing was the best we could find and the open hours were very convenient!

Great company. We drove the ring road and got gravel insurance. Returned car with some gravel damage and they didn’t hassle us at all about it. Honest company that didn’t feel like other companies we’ve used in the past where they try to take advantage of you. Would recommend to anyone renting a car in Iceland.

It was fine overall. Check-in process took a lot longer than we thought it would, and we were lucky to be first in line! It was nice to have 4-wheel drive for a few roads, but overall the car was like a "tin can", the doors didn't shut well, defrost barely worked, and the car was very cheap for the expensive price. Would NOT rent this car again.

Service was great. Easy transportation, short wait, and our vehicle was ready to go when we arrived. The Suzuki Grand Vitara was clean and performed as advertised, which was hreatvwhen we ran into some harsh winter road conditions duringvour visit to Iceland. I would certainly rentvfrom Northbound again!

Everything happened as planned - the 4 wheel drive car was perfect for Iceland weather - car was clean and operated without incident - particularly liked the studded tires which i think are a must for Iceland. We were met at airport on time and the car was ready at the lot.

Generally it was OK but there were some negative points: 1. Central locking by key fob was not working and reported to staff. They said it was too expensive to repair so we had to use the key. Main problem with this was the lock freezing so we always had to have a thermos of hot water available!!! Could have been a real problem if the first time it happened wasn't at our hotel. 2. Handover was very quick and staff did not go round the car to agree condition. We were left to inspect the car ourselves and advised to take our own photos, although they apparently had a set of photos. We were not shown them. There was no record of any existing damage provided. 3. The car was not handed over to us with any real advise or quick tour of the car operation, etc. We had to read the manual for example to locate the fuel lock release (initially thought this was an issue with the broken central locking). 4. No advise given on driving in Iceland apart from web site details for weather & road conditions.

All great, clean car, recommended! Everything was as described. Took out the full insurance, quick return.

Very good, very helpful and straight when we had our accident

We didn’t have a Suzuki Grand Vitara. We ended up using a Toyota RAV4. When we arrived (after waiting at the airport for several hours) we had all the paperwork filled out and received the keys to our car which ended up being a manual when we wanted an automatic. We had to go back inside and wait for a new car to be made ready and a new contract to be drawn up. Seemed extremely disorganized and took a very long time. The car we ended up with was great and reliable but the service was not.

Straightforward pricing, no pushy upgrades. I actually had to ask about additional insurance instead of hearing a sales pitch. They picked us up at the hotel as well making it very convenient. No complaints at all.

Great!

Very good. Slight delay at airport for agent to pick us up to take us to car at nearby hotel. Nice touch doing the particulars in the comfort of a hotel instead of a busy arrivals area of an airport. Straightforward no messing. No dodgy arrangements. Thorough inspection of car and full tank. Very good experience. Car was reliable and fun. Pretty comfortable for the class and price. Make sure it’s full of screen wash.!!!! The roads are filthy with salt in winter.

Easy, quick and painless. Pick up was prompt and convenient. Staff were helpful and friendly.