Reviews for
Star Car Rental in Iceland

643 Reviews
9.65

About

Star Car Rental, a trusted car rental service in Iceland, is known for its quality vehicles and low prices. They offer a wide range of vehicles, including 4x4s and campervans, to suit the diverse needs of their customers. The company's 4x4 selection is particularly popular, with options ranging from the compact Suzuki Jimny to the larger Toyota Landcruiser. For those seeking a unique travel experience, Star Car Rental also provides campervans that are well-equipped with essentials for a comfortable journey.

The company's commitment to customer satisfaction is evident in their service offerings, which include comprehensive insurance coverage, unlimited kilometers, free additional driver, and a free airport shuttle service. They also provide 24/7 breakdown assistance, ensuring a worry-free travel experience for their customers.

Customers who have rented from Star Car Rental through Northbound have shared positive reviews, highlighting the company's excellent service, well-maintained vehicles, and competitive pricing. Many customers appreciated the company's efficient airport pickup and drop-off service, as well as the freedom to explore Iceland without worrying about mileage limits. The company's commitment to customer service, combined with their quality vehicles, makes Star Car Rental a top choice for car rental in Iceland.

Reviews

9.65
643 total reviews
Outstanding!
5-Star
91%
4-Star
8%
3-Star
1%
2-Star
0%
1-Star
0%
Staff
9.8
Value
9.2
Cleanliness
9.8
Pickup
9.8
Dropoff
9.9
Condition
9.5

26 4-Star reviews for Star Car Rental

Verified reviews from our customers that rented a car from Star Car Rental

Submitted 28. Sep 2023
Good
The journey in Iceland was fine. The car ran well.No breakdown. Maybe, the staff should take more time to discuss with customers (to give advices) at the key collection.
Olivier rented a vehicle in September 2023
Submitted 18. Jul 2023
Good
Good car and good service, but value for money is a bit unbalanced. for the Dacia Duster which has a basic set-up the price is a bit high
Massimo marco rented a vehicle in July 2023
Submitted 28. Aug 2020
Good
Roberto rented a vehicle in August 2020
Submitted 16. Aug 2020
Good
It was my first experience with a Camper car and I really enjoyed my travel with this Dacia. Everything worked and you have really space to put your luggage. The only unconfortable thing was a fey water the roofcar and sometimes it was a little bit wet.
Sébastien rented a vehicle in August 2020
Submitted 15. Aug 2020
Good
From the organisatory point of view, we were very happy with Star Car Rental, we experienced an amazing client support with a very fast response rate. Especially because we had several changes in our arrival date due to the Corona-virus. The pick-up as well as the return of the rental car went also pretty smooth. The only minor drawback were two points with the car that we noticed during our trip. Both the breaks as well as the tires were too outworn and should both have been replaced much earlier. Everything else with the car worked out perfectly.
Max rented a vehicle in July 2020
Submitted 03. Aug 2020
Good
Dear sir, The car was nice to drive and eco friendly except that there was no cruise control! Please change this on your site because this not in the car! I've driven 4000km and this was really tuff! Especially on the road ( 1) for speeding tickets! Other request is above the bed I missed some space for clothes! I saw this in a dacia. If you need more info let me know Kind regards Johan
Johan rented a vehicle in July 2020
Submitted 21. Jul 2020
Good
The Dacia dokker was very comfortable and easy to drive . Maybe it misses some horse power on certain road . There is also a little problem with the condentation at the morning but nothing very serious . Thank you for the car and have a wonderfull life if we dont meet us again .
Alexandre rented a vehicle in July 2020
Submitted 02. Nov 2019
Good
Was ok
Sergio rented a vehicle in July 2019
Submitted 05. Jul 2019
Good
Nice economical vehicle in a country with such high priced fuels...but in hindsight for our age group something larger would have been better.. The head height for entry to the sleeping area was a bit of a struggle ..younger people would have no dramas. The service and setup of the vehicle were quite good...vehicle ran faultlessly through our trip. Sure to recommend in future..
Paul rented a vehicle in June 2019
Submitted 08. Jul 2019
Good
Hi. We had a great time in Iceland. Our one problem with the van was that it was very uncomfortable for the middle person when we were driving due to the gear box so it probably is not really suitable for 3 people. Other than that It all worked very well, we were warm and cosy at night and the van was easy to drive.
Natalie rented a vehicle in June 2019
Submitted 10. Jul 2019
Good
The car was great, we had a lot of fun. Service was perfect, we got picked up at the airport, so avoided looking for service desks. Same on the way back. Recommend renting a car at star car rental.
Martina rented a vehicle in June 2019
Submitted 28. Jun 2019
Good
Hi guy`s from Star Car Rental, My general expierience with Dacia Duster was a complitely round around Island. I was very satisfied with your service and contact befor the trip started. Your pick-up service from the airport was also very enjoyable, because your rental station is located outside of the airport. Unfortunately I had a flat tyre at the second day of my trip, but it was a little expenditure to let repair. At this day I send you a mail, but I had not get an answer. This I found a little bit fault. On the whole I was satified with your company and I would recommend you to my friends. Best regards Lutz
Lutz rented a vehicle in June 2019
Submitted 27. May 2019
Good
Overall all was great.... the only problem we had was the USB connector in the van was loose and we had to put tape for it to charge our phones.
Jean-karl rented a vehicle in May 2019
Submitted 22. Feb 2019
Good
Global satisfaction with their customer service. Had some electronic issues with the car.
Patrick rented a vehicle in February 2019
Submitted 06. Nov 2018
Good
Great staff, van had everything we needed, built in heater worked amazing on cold nights - would recommend this to my friends/family Constructive feedback: - wireless nova device stopped working but staff were very accommodating at helping solve issues - would’ve liked more detailed instructions with van i.e. where horn is located, what to do if check engine light goes on (this happened) - van drop off location was confusing, no signs outside location - were still awaiting refund for nova device and charging cord we had to buy
Sasha rented a vehicle in October 2018
Submitted 19. Sep 2018
Good
It was great. They brought the car to our hostel, saving us time and easing the process a lot. On our return, it was easy and fast and they brought us back to the airport with no hustle at all. The car was a bit all but great, the only issue was the steering, could do with a bit of refurbishment. Overall, great experience, I would recommend Star Car Rental to my friends
Enrique rented a vehicle in September 2018
Submitted 05. Sep 2018
Good
We were pretty satisfied with our rental. I emailed ahead of time to ask for a recommendation for a car that would fit our family of five and be comfortable at as low a cost as possible and the Hyundai i20 worked very well for that. Our only issues were that the person who was at the airport to pick us up did not bring a car large enough to transport our whole group to the Star Car Rental offices so my husband had to go with him while the rest of us waited at the airport. Also our wifi stopped working midway through our rental and we had a few days without it before it was working again due to the time lag between emails. The Star Rental Company did fix it however once we got our emails back and forth and the car was comfortable and performed well for us. We were able to return our car to the airport parking lot and leave the keys in the car without having to meet anyone for paperwork so that was very convenient. Overall a good experience. Be prepared to leave a deposit when checking out the car.
Christy rented a vehicle in August 2018
Submitted 04. Sep 2018
Good
Good experience, people are kind and receptive. Pick up at our guesthouse and return at the airport are appreciate. Car was ok, just a little problem with one door.
Marc rented a vehicle in August 2018
Submitted 03. Apr 2018
Good
It was pleasant and nice. The pick-up and drop off of the car was smooth.
Jia quan rented a vehicle in March 2018
Submitted 08. Oct 2017
Good
Wanjou rented a vehicle in September 2017
Submitted 23. Aug 2017
Good
We had a really good experience with Star cars. Good price and service, and we had zero problems with the car, depite not getting the car that was advertised.  Would definitely use this company again.
Michael rented a vehicle in August 2017
Submitted 06. Aug 2017
Good
Friendly, easy communication, good description of the rental conditions, trustworthy
Kristina rented a vehicle in July 2017
Submitted 29. Jul 2017
Good
We were friendly picked up at the airport. The rental car was nearly brandnew, nice... At our first stop, we noticed we didn't have the cooling box in the car. After contact , it was delicered in half an hour, super! Great service. The car was as expected. Basic material, but on a low budget. We would do it again.
Martine rented a vehicle in July 2017
Submitted 21. Jul 2017
Good
I have felt disappointed with some aspects of the rental. First, I asked to pay in euros, in order to avoid my bank commissions. I could not, because of the data phone settings, I was told. Secondly, I had to return earlier than I had hired, so I sent an e-mail to communicate this, and I asked, if it were possible, for some money refund. I had no answer for this e-mail sent on my second day of rent. I tried again two days later, and  I had answer: early returns were always allowed, nevertheless, there will be  no money refund. Finally, when I had dropped off the car, since I was been taken to the airport, I was informed that, because of a damage on the windshield, I will be charged with 100 euros, self risk concept. I told that I had all the insurances hired, and I had paid one day extra. I was informed that, because of this extra day paid, I will not be charged with this 100 euros. When I was just landing on my country, I received a message from my bank account. I had a charge of 50 euros. I have had no email from STAR RENTAL to communicate this charge. From my point of view, I must been  informed with any charge on my credit card. ´ I recognize that some of the issues I mention are, in part, my  own mistakes. But I would appreciate some nice gesture. Apart from this, everything was OK
Abel rented a vehicle in July 2017
Submitted 17. Jun 2017
Good
good
Karen rented a vehicle in June 2017

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