Regarding COVID-19

Modification/Cancellation Options

First of all we sincerely hope you are all safe and well during these very strange times, we realize the current situation worldwide is unprecedented and we are doing our absolute best to accommodate your needs & requirements.

Despite everything, we are optimistic and realize that once things calm down the demand for rental cars in Iceland will rise. Because of this we are offering our customers two alternate options instead of cancelling, provided the booking is within the cancellation deadline.

  • Changing your dates, if you have already booked another flight to Iceland, just send us the new dates and we will modify the booking.
  • Freezing the booking and gaining credit on Northbound which can then be used towards a future booking once things become more clear. This prevents loss of funds as well due to exchange rate fluctuations for the Icelandic Krona.

If you wish to take advantage of these options, please contact us through our contact form by clicking here

 

Updated Cancellation Policy

Because of the situation we at Northbound have decided to offer these alterations to our 48 hour cancellation policy for all vehicles except Motorhomes displayed on our website.

Minimum Deposit

For bookings made with the minimum deposit we are willing to waive the 48 hour cancellation policy for travelers that cannot receive their vehicle due to COVID-19, weither if it's from a cancelled flight or a positive test result at the border, we will refund you the deposit.

Full Payment (100%)

For bookings made with a 100% deposit, we will refund 15-20% (depending on the supplier) on the same terms as stated above for the minimum deposit. For the rest of the amount, we will contact the supplier and refund an amount that is agreed upon by the supplier.

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We will always try our absolute best to make the journey to our beautiful country as pleasing and stress-free as possible, we realize that traveling in these times can be stressful and complicated due to flight changes and unknown variables, but we want you to rest assured that if you book with us, we will do everything in our power to take some of the burden off.

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