Rezensionen für
Car Rentals in Iceland

1386 Rezensionen

1386 4-Star reviews for Car Rentals in Iceland

Verified reviews from our customers that rented a car on Northbound

Submitted 22. Jan 2024
Good
Daniel rented a vehicle in January 2024
Submitted 17. Jan 2024
Good
No one ever explained the insurance options to us, so when a rock caused a chip in the windshield we had to pay out of pocket for the repair as your company did not accept my personal auto insurance papers. We would have bought the insurance in the beginning if explained. This was very dissapointing and the reason I would not consider renting from your company in future trips or recommend to others I know traveling there. The car was fine and staff were very nice
Paul rented a vehicle in January 2024
Submitted 10. Feb 2024
Good
The car was labelled as a 4 x 4 on the website, but we received a car that was 4WD instead. Very different, leading us to get stuck at one point. Car made a lot of interesting noises while driving, but nothing too major. We were given a car that had a tent on top (we did not request this), but the tent had broken latches (and was not secured properly) and repeatedly popped up while driving (sometimes on the highway).
Nicholas rented a vehicle in December 2023
Submitted 20. Nov 2023
Good
The staff was not very friendly, no smile nothing, this was a bit irritating for us. a bit more informations about the nationalparks or even the car would be helpful Also the booked WIFI did not work in the car, we called 3 times, but no response. After 2 calls we were picked up at the airport, then everything was smooth. Tha car itself has been great, and in the end we had a great holiday.
Jessica rented a vehicle in November 2023
Submitted 30. Oct 2023
Good
Hi, I have just a trouble with the rear left tire : it low pressure the day after we rent this car. I blew up regularly during the week, but I was oblige to change it with the spare wheel, the day before we return this car. May be it's a small puncture, may be a trouble with the valve, but I am responsible of that, and I don't want pay anything. Discussion with your employee was not friendly because he wanted me to pay the whole tire. He rents me a GPS, but it was already in the car ! Nevertheless, it was a very good car, clean, pick up to the airport at time and your country is marvelous Bernard Moyroud
Bernard rented a vehicle in October 2023
Submitted 21. Oct 2023
Good
The vehicle was great. I think it should be worth mentioning that when filling out your information that you should put a number that you can be reached at and that you will be reached at this number. Then if you cant get ahold of the customer the email on file should be used.
Doreen rented a vehicle in October 2023
Submitted 16. Oct 2023
Good
Why you rent car without winter tyres it was only some snow but I could not drive because of tyres , I had full premium package and you charge 35k for the service because I couldn’t drive. Island is beautiful we will come again but we will not take car from lotus ( hidden costs)
Sunil rented a vehicle in October 2023
Submitted 11. Oct 2023
Good
Car was ok, although you should check the lights
Marlena rented a vehicle in October 2023
Submitted 11. Oct 2023
Good
Car is ok
Marco rented a vehicle in October 2023
Submitted 12. Oct 2023
Good
Booking was really uncomplicated and the staff friendly.
Judith rented a vehicle in September 2023
Submitted 11. Oct 2023
Good
We did not get the ordered car, we got a Mazda, still 4wd but smaller driver space and what was really bad, the GPS map navigation was not updated, several times we found ourselfes in the middle of no-where. The gas was only 3/4 full when we picked up the car and at return we had an agrrement that we just returned the car(before 6 AM) and tokk a taxi to the airport, but the taxi didnt arrive so the shuttle had to drive us at 6 AM, but suddenly someone should go through the car and we arrived very late at the airport with unnecesary stress. Another thing, the thrifty car rental adress is not on any map and very hard to find, we tried tha Car GPS, google maps and apple map. Last time we rented a Car feom you on the faroy island thing whent much more smooth!
Ole rented a vehicle in September 2023
Submitted 28. Sep 2023
Good
The journey in Iceland was fine. The car ran well.No breakdown. Maybe, the staff should take more time to discuss with customers (to give advices) at the key collection.
Olivier rented a vehicle in September 2023
Submitted 28. Sep 2023
Good
Viviana rented a vehicle in September 2023
Submitted 19. Sep 2023
Good
Bo rented a vehicle in September 2023
The Supplier Response:
Thank you for taking your time and leaving us a kind review!
Submitted 10. Sep 2023
Good
Marta rented a vehicle in September 2023
Submitted 07. Sep 2023
Good
We changed the car for a Jeep, because we couldn’t get the doors closed. Although that was annoying, the service of Lotus was great and car suits us perfectly.
Marleen rented a vehicle in August 2023
Submitted 03. Sep 2023
Good
Fue un Mazda CX5 de ACE RENTAL. Muy bien excepto parabrisas agrietado, no grave, y ruedas gastadas, por debajo de la marca de aviso, esto más serio y me preocupo todo el viaje.
Javier rented a vehicle in August 2023
Submitted 04. Sep 2023
Good
The car drop off process needs to be improved. We waited for over 30 minutes to drop off the car and get a ride to the airport. We started panicking at one point when the shuttle driver said he “would be right back” a second time and we were asking people who were picking up their cars if they would take us to the airport. We planned to be 2 hours early for our flight and by the time we arrived at the airport we had just over an hour. If there were any lines we may have missed our flight.
Alexander rented a vehicle in August 2023
Submitted 26. Aug 2023
Good
Car was good, considering I chose an older car. It had some dents and scratches, but I didn't mind. The cigarette lighter (to use my USB chargers) was not working, but all it needed was a fuse The car had the orange engine light on, and sometimes it would cut back on power, but nothing major, still got us everywhere we needed to go (including the off-road F roads!)
Duncan rented a vehicle in August 2023
Submitted 26. Aug 2023
Good
Thomas rented a vehicle in August 2023
Submitted 08. Aug 2023
Good
Very nice car and I realy loved it! Nobody informed that it was a hybrid and how to charge Electric, so I did not use electric. Further I did not get any instructions at-all at pic-up about handling the car.
Ove hjuler rented a vehicle in August 2023
Submitted 28. Jul 2023
Good
An old version of the suzuki jimni which showed its age. Car rattled a lot and not the smoothest of cars, didn't even try am F road. I have previously owned a suzuki jimny and think I should have been warned it starts in 4 wheel drive not 2 wheel as this was not normal for this car. Despite all the comments above, it was a sturdy little car. Tent, surprisingly good, easy to put up and down.
Ruth rented a vehicle in July 2023
Submitted 29. Jul 2023
Good
This car was not available and instead I was given a Suburu. The car was satisfactory but nothing special.
Hardhaman rented a vehicle in July 2023
Submitted 24. Jul 2023
Good
Hi Ivar The trip was beautifull and it was the first time I received the car I really ordred and not "a similiar car". Thank you. The car drives well and has all the facilities we required incl. navigation.
Vepan rented a vehicle in July 2023
Submitted 23. Jul 2023
Good
The car was amazing, it was easy to drive. I would note that the Icelandic roads are quite small so the auto in lane in the car didn't work so well with that. (For example, when you just touched the lane lines the car alarmed me that I was touching the lane line) but it was impossible not to, because of the small roads in some parts of Iceland. Other than that I had no issue with the car and the rental staff. Great job. My girlfriend noticed that your employee was talking bad about another of your customers while we were at the desk, she would recommend not talking behind your customer's back especially when other customers are at the desk.
Aron ingi rented a vehicle in July 2023

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