Reseñas de
Fara Car Rental in Iceland
169 Reseñas
8.86
Reseñas
8.86
169 total reviews
Great
5-Star |
|
78% | |
4-Star |
|
13% | |
3-Star |
|
4% | |
2-Star |
|
2% | |
1-Star |
|
2% |
158 reviews for Fara Car Rental
Verified reviews from our customers that rented a car from Fara Car Rental
Submitted 14. Mar 2022
Outstanding!
We really loved the car we rentes, we wished we could take it home with us!
Anita
rented a vehicle
in March 2022
Submitted 10. Feb 2022
Outstanding!
Fara were great, picked me up from the airport promptly and the car was warm and waiting for me at their office. They didn't have any of the car that I ordered in stock but the car they gave me was definitely an upgrade. They gave me a few websites to check for weather and road conditions and also emailed me a couple of times with advice because of an incoming storm.
Joshua
rented a vehicle
in February 2022
Submitted 02. Feb 2022
Outstanding!
Overall the service was excellent. This was my first time hiring abroad and found it to be very easy. The only down side was that we had booked to have a WiFi box with the car but this wasn't included when we picked up the car. Luckily we had enough data available with our mobile phone provider to cover our trip.
Samuel
rented a vehicle
in January 2022
Submitted 26. Dec 2021
Outstanding!
Airport service was perfect. Super good conditions and service.
Michiel
rented a vehicle
in December 2021
Submitted 20. Dec 2021
Outstanding!
Only our Problem is we came early in the Morning , and your office open at 10.00am, but you Pick us early. I did not check the Time , my Fault too. But Van was good for 6 people with Luggage and comfortable ride.
good experience. will Recommend to friends. Thanks.
Nikunj
rented a vehicle
in December 2021
Submitted 13. Dec 2021
I was disappointed by the experience with Fara. When picking up, Northbound had indicated that the supplier would wait outside of the airport, but Fara required a call for them to pick up at the airport. Once the agent for Fara picked us up and drove us to the location in Keflavik, he proceeded to take about 45 minutes to prepare our paperwork, which included a call to someone else when their computer system wasn't working as expected. He also pressured us to get add-on insurance at about $50 US per day, saying that Iceland winds and weather could be unpredictable (even though the sign on their desk said that wind damage would not be covered with this type of insurance). I declined as I did not feel that this would normally be worth it. He showed us a collection of pictures of the vehicle in its current state and also suggested to take pictures of the vehicle when the light was better (we arrived at 8am, but sun didn't rise until about 10:30am).
When we returned the car, the agent who checked us out found a dent on the interior rear door, in an area where the first agent did not take a picture. The drop off agent said that not all agents were as thorough as him when inspecting. When I said that I wasn't sure how that dent would have gotten there, he said that since there was no photo of the interior of the door before, that we would have to pay 60,000 ISK for it to be repaired. I understand that I am technically liable for this damage, and that I should have done a more thorough inspection of the vehicle before driving it off, but I imagine if I had waited a few hours for the sun to rise to take pictures, there would still have been an opportunity for plausible deniability for Fara that I had caused that damage in the intervening time.
Anyways, the car itself worked well, and it held up in the Icelandic winter. I appreciated the integrated GPS system and studded winter tires, which both worked well.
Michael
rented a vehicle
in December 2021
The Supplier Response:
Dear Michael,
Thank you for your feedback. However, there are a few things that need to be mentioned.
On the voucher from Northbound, there is information:
‘’ PICK UP: AFTER obtaining your luggage, please call the
FARA SHUTTLE SERVICE on +354 537 2018. The
SHUTTLE DRIVER will normally arrive within 10-20 minutes
to collect you from the KEF AIRPORT ARRIVALS HALL.’’
We are very sorry. If somehow we mislead you.
Our customer service standards are top quality. We are doing our best to proceed through all the paperwork as fast as possible so our customers can start an incredible journey in Iceland asap.
Unfortunately, sometimes computer systems decide to don’t cooperate. I’m sure we did everything we could to finish the paperwork as fast as possible, even though we are very sorry for the inconvenience. Fortunately, a situation like this is extremely rare.
Iceland is a very unpredictable country, and in some conditions, it is easy to damage the car (even if you are not aware of it). That’s why we recommend our customers complete their protection package to be protected against most of the damages.
Best Regards
Fara Team
Thank you for your feedback. However, there are a few things that need to be mentioned.
On the voucher from Northbound, there is information:
‘’ PICK UP: AFTER obtaining your luggage, please call the
FARA SHUTTLE SERVICE on +354 537 2018. The
SHUTTLE DRIVER will normally arrive within 10-20 minutes
to collect you from the KEF AIRPORT ARRIVALS HALL.’’
We are very sorry. If somehow we mislead you.
Our customer service standards are top quality. We are doing our best to proceed through all the paperwork as fast as possible so our customers can start an incredible journey in Iceland asap.
Unfortunately, sometimes computer systems decide to don’t cooperate. I’m sure we did everything we could to finish the paperwork as fast as possible, even though we are very sorry for the inconvenience. Fortunately, a situation like this is extremely rare.
Iceland is a very unpredictable country, and in some conditions, it is easy to damage the car (even if you are not aware of it). That’s why we recommend our customers complete their protection package to be protected against most of the damages.
Best Regards
Fara Team
Submitted 12. Apr 2022
Outstanding!
Very helpful . Great service . Will definitely use them again when we return later this year
Leslie
rented a vehicle
in December 2021
Submitted 29. Nov 2021
Outstanding!
Excellent car in excellent condition.
The guys were very professional and thoroughly recommend this company.
Sanjiv
rented a vehicle
in November 2021
Submitted 29. Nov 2021
Outstanding!
Excellent service from Fara Ehf--the gentleman helping us at check-in and check-out gave superb customer service and ensured all our questions were answered. He also promptly picked us up and dropped us back off at the airport. The vehicle itself was comfortable and safe to carry six people. The costs also cannot be beat with these larger sized vehicles, so definitely recommend this place!
Jane
rented a vehicle
in November 2021
Submitted 28. Nov 2021
Outstanding!
I liked the Ford Puma rental. It handled the Iceland weather and road very well.
Ronald
rented a vehicle
in November 2021
Submitted 14. Nov 2021
Excellent
FARA - Great at pick up ( David) Great at drop off ( Dominic )
Customer service was really good
The CAR - Perfect for long journeys, made driving easy and made you feel safe. Took the car becasue of Satelite Navigation BUT broke or got switched off within 1st hour and FARA were contacted. No suggestions on what to do so didnt have Radio or SAT NAV for entire journey :(
I have let FARA know of my thoughts and await. However, i would still book with them again
BUT great drive in the Mazda Cx-30.
Price was competitive BUT went for FULL insurance which i thought was a little pricey BUT gave me peice of mind
Suggestio - It would be nice if someone was waiting with a board as i did not have a phone and used someone else's
Would i use NORTHBOUND - YES
Would i use FARA - YES
Ram
rented a vehicle
in November 2021
Submitted 27. Jun 2022
Fine
I loved my rental of the 2019 Subaru Forester but I did not like Fara Car Rentals. The man that was running was not very friendly and was rude. He started our holiday off rough by talking about how much he hated living in Iceland. Not a great thing to hear during your first hour in the country. The car was excellent but I would never rent with Fara ever again.
Evan
rented a vehicle
in November 2021
Submitted 03. Nov 2021
Outstanding!
Everything was perfect
I asked for a JEEP COMPAS and FARA gave me exactly this one and put new winter tyres on it.
Thanks
Laurent
rented a vehicle
in October 2021
Submitted 18. Oct 2021
Outstanding!
Had a great experience with Fara Ehf.
Competent and helpful staff, a nearly new Car, all was great.
The only thing that was not clear to me was the return policy, since our flight was very early (6 o'clock am), we had to return it one day before.
But the company helped by bringing us and our luggage to our hotel.
Kassian
rented a vehicle
in October 2021
Submitted 10. Oct 2021
Fine
The experience was going well until I knew the insurance prices and the full deposit policy forced me to fill the deposit because supposedly the deposit was not full, when after going to fill the deposit under penalty of paying one more fee I only managed to get 3 liters of fuel. Overzealous in my opinion
Igor
rented a vehicle
in October 2021
Submitted 29. Sep 2021
Outstanding!
Both of my customer service reps for pick up and drop off were so kind, helpful, honest, and super great?
Jimmy
rented a vehicle
in September 2021
Submitted 13. Sep 2021
It was a Very Nice vehicle Only Regrets was The USB Charger Did not work so we Could not Use the WIFI Device as it was not Charging.
We could not Charge our cellphones so it was Very Difficult to Navigate in a Strange Country. The Staff at Check in was Not Very Polite. Checkout person was Very Polite.
We were Charged for WIFI Device Which did Not Work ....
Shashi
rented a vehicle
in September 2021
The Supplier Response:
Dear Mr Patel,
We are very sorry about the inconvenience that meets you while renting a car from us.
Sometimes fuse for lighter pop, and it needs replacement, we can easily arrange replacement anywhere in Iceland.
However, we shouldn’t charge you for the unlimited data in the device you couldn’t use.
That’s why the refund was made straight away.
Best Regards
Fara Team
We are very sorry about the inconvenience that meets you while renting a car from us.
Sometimes fuse for lighter pop, and it needs replacement, we can easily arrange replacement anywhere in Iceland.
However, we shouldn’t charge you for the unlimited data in the device you couldn’t use.
That’s why the refund was made straight away.
Best Regards
Fara Team
Submitted 24. Sep 2021
Outstanding!
All thé Travel was perfect ! Thank you
Didier
rented a vehicle
in September 2021
Submitted 27. Aug 2021
Outstanding!
Northbound reserved a rental car for us using Fara Rental Car. The process was efficient to the extreme. We were promptly picked up by Fara when we arrived. The gentlemen at Fara were extremely professional and friendly and provided us the perfect car for our journey (1,200 km across Iceland). The car worked great. Extremely positive customer services all the way around - great work, Fara & Northbound!
Bart
rented a vehicle
in August 2021
Submitted 30. Aug 2021
Excellent
Great for traveling around the island.
Kevin
rented a vehicle
in August 2021
Submitted 17. Aug 2021
Fine
Christoffer
rented a vehicle
in August 2021
Submitted 15. Aug 2021
Outstanding!
We actually got a 2018 Subaru Forester. It was the perfect car for Iceland and the personnel at FARA could not have been more helpful
Michael
rented a vehicle
in July 2021
Submitted 08. Aug 2021
Good
The Jeep Compass preformed beautifully as we traveled in Icelands. I was especially happy to have it when we went into the Westfjords. It handled the dirt roads, steep inclines and descents beautifully.
The staff there during drop off was wonderful.
The staff when we picked up not so much.
I also was disappointed by having to pay $600.00 for a small scratch on the door. This was so light I did not see it until inspection. I have no idea how it happened. Why I am disappointed is that it could probably have been buffed out it was so light. I also highly doubt that the $600 I paid to have it fixed will actually be used to fix the scratch. I say this because there was damage on the vehicle that I am sure was paid for yet never fixed. Perhaps this is how all rental companies do business? It simply does not seem ethical to me.
The car was clean and in good working condition.
Valerie
rented a vehicle
in July 2021
Submitted 23. Jul 2021
Good
Not the car we ordered (Jeep with less space than Subaru)
Good help from Fara and the police-officers when of Vestmannayaer when we left our keys inside the locked car (how is that possible in 2021???)
Edgard
rented a vehicle
in July 2021
Submitted 08. Jul 2021
Outstanding!
It worked really well for our group of 8.
Christopher
rented a vehicle
in June 2021
Why book through Northbound?
Best Price Guarantee
If you find the same vehicle from the same supplier elsewhere, we'll match the price with no added or hidden fees
Precios tal y como se muestran, sin costes ocultos!
We do not add any fees on top of your final price, what you see is what you get!
Cancelación Gratuita
Cancelaremos su reserva a petición, sin preguntas, siempre que haya más de 48 horas hasta la fecha de recogida.
Customer Support
We deliver fast responses to your queries with a very high customer satisfaction rating
Dispute Support
Should a dispute arise between you and the supplier, we serve as an intermediary between the two of you, guaranteeing you a response and a conclusion to the issue.
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