6 3-Star reviews for GO Car Rental
Verified reviews from our customers that rented a car from GO Car Rental
Fine
We traveled to Iceland on a family vacation and rented two cars: a Mitsubishi Pajero and a Dacia Duster. We were unsatisfied with both cars.
The interior of our Mitsubishi Pajero was dirty, the windshield was full of scratches and cracks, it had worn shock absorbers .The car was supposed to be model year 2017, but the documentation that was in the car showed it was imported in 2016, made for the Eastern European market. The car looked more than 5 years old as rust was visible everywhere.
We have at home a VW Sharan, 16 years old, and looks better than 4 years old Mitsubishi Pajero.
If the car is really 4 years old, it means that the car has been maintained very poorly.
At pick-up, we pointed out that the Duster 's display indicates: the car needs to be taken to a car repair shop. But it was claimed that everything is fine with the car. While driving, it turned out that the car could not drive uphill at normal speed. We lost a day while we were waiting for bring us a new car. The new car had a flat tire after two days. The tire was not punctured, probably the tire valve was leaking or the tire was too old.
We have been visiting Iceland almost every year since 2009 and I must say that this year was the worst as far as car rental is concerned.
Best regards
Family Dalla Valle
Ljubica
rented a vehicle
in July 2021
The man from Go Car Rental meeting me at the airport for my car was 1 hour and 15 minutes late past the previously arranged pick up time.
I did not receive any communication regarding an expected delay.
This is unacceptable.
When looking over the vehicle, he pencil whipped the inspection sheet, meaning he quickly filled it in and didn't thoroughly and correctly document all of the vehicle damage I was pointing out.
The rear wiper blade on the car was completely worn out and did not work at all.
The doors, while they did close and latch, did not close tightly. So, when I drove, specifically on any dirt road, the car sounded like it was going to shake the doors off the hinges. This was very loud, annoying, and uncomfortable for a two week rental going around the country.
The windshield washer fluid was not full at the start. It was empty after two days and I had to refill it.
Also, the passenger side washer fluid nozzle stopped working after a week, which caused the passenger side of the windshield to get very dirty.
I was not fully satisfied with the vehicle or the service at the time of pick up.
Dion
rented a vehicle
in July 2019
Well the car is excellent for 2 people visiting South Iceland however it wasn't in a condition I expected... Air condition was not working at all and I tried any setting of it. Windshield of this car had 4 stone chips already and had probably hit the sand storm before, because there were thousands of micro chips all over it. It wasn't a problem in rainy day, when I collected a car (also I couldn't notice the AC failure as it wasn't needed then). It was serious problem in sunny day, when you had a sun in front of you. Also using wipers+fluid ended up in need of stopping the car and waiting it dries to see anything, because wipers cant wipe from thousands of small holes... I've taken gravel and sand+ash insurance, which is reasonable for Icelandic weather and roads, so before me either someone had same insurance or paid for the damage, so why it wasn't fixed? I thought that's what ppl or insurance company pay for when windshield is damaged... Also 2WD made some disturbing noises that I've found temporary solution to avoid later, but it was solution for few minutes and the noise was always coming back... I've reported all issues but unfortunately was far away from Reykjavik already to sacrifice whole day, to (maybe) have car replaced for better one. I've chosen GO because it had great rating and it wasn't the cheapest offer... Now I feel I should have taken the cheapest one from any company and could probably have the same result... Collecting and returning car was easy and comfortable.
Piotr
rented a vehicle
in June 2019