Reviews for
Fara Car Rental in Iceland

169 Beoordelingen
8.86

Beoordelingen

8.86
169 total reviews
Great
5-Star
78%
4-Star
13%
3-Star
4%
2-Star
2%
1-Star
2%

3 1-Star reviews for Fara Car Rental

Verified reviews from our customers that rented a car from Fara Car Rental

Submitted 04. Oct 2022
Hello We strongly DO NOT recommend renting a 4X4 from FARA in Iceland. We have only had problems and fraudulent practices from this agency. The wait at the airport to pick us up and bring us to in the garage is long. Only one person to do the registration and the papers for more than half an hour, without seeing the rented car. We had 2 people in front of us. After having done the paperwork by taking the most complete and most expensive Premium insurance and having paid, we are offered a jeep with smooth tires: refusal on our part, then a jeep with a big impact on the windshield: refusal . Finally, we are offered another jeep. We leave, the car does not exceed 60km / hour. Call from the agency asking us to bring her back the next morning. The agency admits the car has a problem. He offers us another jeep, but we have to change the tires and change the oil, hence a wait of more than 2 hours. The papers are redone with the invoicing of the gasoline for the 40 kms done the day before with a car that did not work!!!! During the stay, a tire punctured: no spare wheel!!!! Premium insurance does not cover tires or repairs !!!! Repair by a garage indicated by the agency, which comes without spare wheel or tow truck, impossible to seal the tire. He returns two hours later with a tow truck: cost of the operation 2 repairs!!! The car is taken to a garage indicated by the agency to change the tire. The flat tire was mounted upside down! which could explain that it is punctured. Late in the evening, the garage says that they have to change the 2 tires because the Icelandic legislation requires that the 2 front tires be identical. We ask to change only one tire and that the garage asks the agreement of the agency the next morning for the support of the 2nd tire. The next morning, the 2 tires were changed. Impossible to leave if we do not adjust the 2 tires, but the garage assures us that the agency will reimburse us for the 2nd tire. FARA refuses reimbursement for the 2nd tire. This agency is unreliable, has fraudulent methods and abuses tourists. TO FLEE
Francis rented a vehicle in September 2022
Submitted 31. May 2022
Hello. My name is Daniel and I rented a car with this company (Jeep Renegade) I PAID to take it outside the established hours. I call to be picked up at Kefkavik airport and they don't pick up the phone and I get an answering machine. After calling a dozen times, we decided to go to the Hotel the 5 people with the cost of traveling to Reykjavík, where we were staying that night. The next day I call during office hours and now they pick up the phone and tell me that they will compensate me financially for what happened because of the company. With the rental, I contract the PREMIUM insurance (includes everything), the car suffers a breakdown, I call and they tell me to take care of it and then they will pay me (because I am 700km from Keflavik). I arrive and return it and they tell me that everything is fine. And they tell me that to receive the compensation they will contact me. No one has sent me an email, nor has anyone called me. I recommend not contracting with this company, they are very unserious and deceive you. In a serious and honorable country like Iceland, these companies give a very bad image.
Daniel rented a vehicle in May 2022
Submitted 27. Oct 2019
My experience using Northbound was good, however we were quite disappointed with Fara who you associate with. We were disappointed in the status of our rental vehicle when we received it, with a huge dent in the passenger door which made closing the door a hassle and not having interior surfaces wiped down or windows cleaned. I get that it’s Iceland and we were willing to give it a pass until we returned the vehicle and were charged a dubious wind damage charge of ISK 150,000 for what appears to be slightly bent hinges on the back door. I am looking for a discount on either the overcharged wind damage or a discount on our rental agreement given the condition the car was in when we picked it up. I wanted to give a local company my business but feel we were not treated well, and I will be recommending people go with Hertz if they cannot help me out.
Kyle rented a vehicle in October 2019
The Supplier Response:
Dear Kyle, We are very sorry to hear that you are not satisfied with our service. As you experienced at the pick up we have a very strict inspection procedure. The vehicle condition form was marked to detail as well as recommending customers to take as many photos as you like to avoid misunderstanding at the drop-off. In addition to this, we took over 30 photos prior to your pick up as well as 6 CCTV live cameras in and outside of our premises. All of these are to be upfront and transparent to our customers at the beginning, to give our customers peace of mind. If you recall at the pick up our agents also reminded you about wind damage in Iceland, a "How to drive in Iceland" was also provided to you. We appreciate the repair cost in Iceland is much higher than in other countries, especially Mercedes. Please be rest assured that our damage cost matrix is strictly following the average market price here. It has been reviewed and approved by numerous insurance companies in the world. We thank you again for choosing Fara and your valuable feedback. If you wish to discuss your case further you are more than welcome to contact our Customer Service Manage at [email protected]. Our team will continue to try our very best to be more fair and transparent to our customers. We sincerely hope that all our customers will have a good time at Fara and Iceland. Kind regards, JQ Fara Booking

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