Reviews for

Northern Lights Car Rental in Iceland

Everything was fine until very strong winds ripped the door from both of my friend’s hands and we were charged $5,000 USD FOR SOMETHING THAT WE HAD NO CONTROL OVER. We did everything that we were told to do and it still happened . $5,000 for door damage is a COMPLETE SCAM, AS IS THE “INSURANCE” YOU CON PEOPLE INTO BUYING and you should be ashamed of yourselves.

Hi, the car was very old, with a lot of kilometres and more than 26 damages on the car and windshield. We had some warnings who have been turned on many times, which has scared us. We have been forced to purchase extremely expensive insurance. I'm very disappointed regarding our experience. We have wait for 1 hour to have the shuttle to go to the airport. We are not happy at all regarding our renting, it's unacceptable to paid 700 euros for a week for this kind of car and customer experience !

The car had many problems! Lights on the dashboard came on and stayed on, the doors wouldn’t lock, and it switched out of 4 wheel drive and the 2WD light appeared on the dashboard which made driving VERY difficult. Basically, it was the worst rental car I have ever had. Also, the windshield fluid never worked. I believe I should get a refund!!!

Avoid at all costs!!! Terrible experience! We rent a Dacia Duster, the car condition was miserable >200000km. The driving experience really difficult. Headlights blurry, steering, brakes, gear box, everything in really bad condition. Believe me this isnt something you want on icelandic roads. As this wasn’t enough we had an accident. We ran into a sheep which was trying to cross the road. It was dark and we show it at the last second. The sheep survived, our car didn’t. We had to call the car rental service. They told us to go to the nearest garage and have the car checked. They told us we would pay for the service and the we would receive a refund from the car rental company. We went to the garage, the people there were really friendly and helpful. Because of a problem with the left light (broken because of the collision and thus nomore waterproof) we had to change cars. We paid at the garage (120€) and made our way to the car rental company. The guys an the garage told as the same thing, that we would get a refund from the car rental company. As we arrived at the car rental we were far from welcomed. The guy who took care of the car exchange was far from friendly. When we told him that we would like our refund he refused rudely to give us the money we paid for the service and didn’t want to discuss about it. I told him that on the telephone his co-worker told me that we would get a refund and he answered with a rude tone “i won’t give you any money back”!!! We didn’t make a scene because we had already lost a lot of time and wanted to go on with our trip. We paid the for the car damage( thank god we had the silver insurance package and paid only 730€, there were other couples with no insurance who had to pay 3000€ und 3500€) Another point that we were told that we would shortly receive a detailed description of the damage and the repair costs. Should the costs be less than 730€, then we would get a refund. I can tell you that today 1 month after our trip we haven't received anything. I contacted them and asked for the car repair bill and they told me that they don't normally send the bill and anyway the car isn’t yet repaired. ( i think 1 month for such a small damage is too long especially for a car rental company which needs its cars rolling) Nevertheless the choice of the car rental company is free. I would personally never book with them again as they try to make as much money as they can from you, and unfortunately this isn’t because they offer top service. The exact opposite!! We had the best time in Iceland, we would totally go again. The only black spot was the car rental.. Make your decision responsibly!

We were charged 900 euros for a little dent on rear right port. Ridiculous! A dent of approx 5 mm, 0,5 cm. We paid the cost of the entire port! Absolutely terrible, a real theft!

We didn't get a Vitara. They gave us an S Cross. We think it wasn't a comparable car and for the F roads in the highlands not high enough and an inadequatly springing. The driver who picked us up at the airport and at northern lights didn't help us with the luggage to disposite it right in the car for transport. The navigation wasn't up to date so we used our mobile phone. Many roadds were unknown.

Hi !! I rent a gray Suzuki Jimny during July 19th until August 4th. My boyfriend and I liked Iceland et all has been good with the car and the tent....was great. But honestly, the guy who greeted us was really not friendly. He was impatient when we asked him questions, he explain us the price in US money when we asked him to convert all that into Canadian money ... in short ... we were really angry .. and it really started our journey badly. The guy ended up pressing us to sign and ordered us to remove our luggage from his vehicle. In short, I would not recommend anyone else to go and rent from you. Thank you Josée Roy-Lafrance From Canada