Reviews for
Car Rentals in Iceland

11842 Beoordelingen

11842 reviews for Car Rentals in Iceland

Verified reviews from our customers that rented a car on Northbound

Submitted 06. Oct 2021
Good
The car was in good mechanical shape but there was significant mileage and obvious body damage. Thankfully, Nordic did note that there was damage when we picked up the car and was professional in ensuring that we were not charged for damage that we did not cause.
Franklin rented a vehicle in September 2021
Submitted 08. Oct 2021
Outstanding!
It was great. Thank you so much for the upgrade.
Rie rented a vehicle in September 2021
Submitted 29. Sep 2021
Outstanding!
This was a great car rental experience. No wait or line during pick up or drop off! The car was great and the portable wifi was amazing to have.
Abigail rented a vehicle in September 2021
Submitted 29. Sep 2021
Outstanding!
The car was great and performed as expected.
Michail rented a vehicle in September 2021
Submitted 01. Oct 2021
Outstanding!
The service and Suzuki were very good. We encountered heavy snow the last few days, but everything turned out fine.
Allan rented a vehicle in September 2021
Submitted 04. Oct 2021
Fine
The car was good but the rooftent easily get wet inside starting from the foot side, even when you are inside and the tent is closed.
Mattia rented a vehicle in September 2021
Submitted 03. Oct 2021
Good
Good car but high fuel consumption
Louis rented a vehicle in September 2021
Submitted 02. Oct 2021
Outstanding!
Very good experience with Nortbound. Everything correct.
Carlos rented a vehicle in September 2021
Submitted 05. Oct 2021
Outstanding!
After a very pleasant 12 days journey with a car rent at northern lights rental car, I'm so happy with the Dacia Duster with roof tent. I recommand northern lights rental car for the services !
Paul-emmanuel rented a vehicle in September 2021
Submitted 27. Sep 2021
That was disgusting experience! I was really dissapointed The Car was 2014, but that does not mean that this car should be like just after a shooting in criminal area: a lot of damages: front, number, cup of gas tank, left side was like after a shooting dirty salon, driving this car was extremely uncomfortable, probably there is a problems with wheels, car always moved a little bit left or right even without a wind... dirty main window and that is never cleaned. the box under my right hand was opening every time when the car go a little bit up, or when I slooooowly press a break that about a car.. about a service. I waited 40 mins while just one receptionist starts to work with me Me and my wife have a special credit card with big limit to make a deposits on her name. This receptionist told me, that I can't use this card to left a deposit, and this is the law! But I had a conversation with a layer in Iceland, and there is no this law! receptionist overcharged me 48 eur for change a booking and make my wife a main driver, and add me like an additional That is very very bad service! me and my wife have the same surname, WE BOTH WERE THERE WHEN I PICKED UP this car, and the company charged me 48 eur. I demand to refund this amount! because this is an extortion
Anton rented a vehicle in September 2021
Submitted 07. Oct 2021
Outstanding!
It was incredible and very great service and support from Northbound and MyCar. Highly recommend. We did have to pay for the windshield insurance because a rock came out of nowhere one day while driving and made a small crack on the windshield. The MyCar staff did walk me through how to try getting reimbursed by my credit card company for that expense which was more than I expected from the MyCar staff. That expense was also worth it because it was the same price as if we chose to pay for a zero self risk window/glass plan from other car rental companies.
Aaron rented a vehicle in September 2021
Submitted 27. Sep 2021
Fine
Had I known I was renting a car with that many miles, I would have researched further. Fuel gauge did not work which forced us to feeling up too many times, not knowing how full the tank was. Drove in a snowstorm without winter tires and the car not going into 4WD, the main reason for selecting it. The main warning light was on from start to finish, something that should not be. The car did fine, but I would have gladly paid more for a newer, better functioning car.
Robert rented a vehicle in September 2021
Submitted 04. Oct 2021
Nordic Rental is a SCAM ARTIST and there should be a criminal investigation! I watched several couples get the same treatment. One honeymoon couple was in tears!!! My experience was terrible. Wrong car, wrong equipment, had to put $3700 deposit or forced to take $50 per day add on insurance. My car broke down. NO ROADSIDE ASSISTANCE!!!! Never deal with these scumbags!!! Terrible Terrible Terrible I currently am disputing my rental charge because I returned the broke down vehicle within 5 hours of renting it. I want my money back!!! I only kept the Ford transit for 5 hours and it was broken down on the side of the road for 3 of the 5 hours. One hour driving to Rek and 3 hours waiting for Nordic to call back and 1 hour to find the REK Nordic Office and return the junker to its owner!!! 5 hour rental $2000
Russell rented a vehicle in September 2021
Submitted 04. Oct 2021
Good
Overall I'm satisfied but there were 2 points not to my liking : 1. The onboarding process ( getting the car ) was being rushed and very chaotic, no clear information on the process and you are sent off rather fast. When spending hundreds of euro's, I expect some patience and good customer care. Returning the car was also unclear ( I waited for 15 minutes while appearently it was all ok and i could go ). 2. The car was good and clean and complete but it would have been nice to get some info sheet so you know how to operate the overnight heater or where to find a spare tyre, just a small leaflet would be great. Wildcampers delivered a good service but they need to improve on overall customer service.
Sylvester rented a vehicle in September 2021
Submitted 04. Oct 2021
Unfortunately, I did not have such a good experience renting the car in Iceland. The rental ended up being through Lava Car Rentals, Northbound seems to be the mediator. It started with the fact that at the agreed time after landing no one was at the airport to pick us up. Only after a call someone came. Space was then in the bus for 8 people, but there were 12 people at the airport and had to be taken. So 4 people had to wait (according to the driver a maximum of 10 minutes). When after an hour still no one had come back, we had to call again (twice, because first no one answered the phone) and 10 minutes later we were then also picked up with the other two people. We had booked a Dacia Duster 2017 with free GPS. According to the website of Lava Car Rental, they have "new cars" and "reliable technology". We got a battered Dacia Duster that made very high-frequency sounds, whose airbag lamp was lit, so obviously the airbag was not working (more on this below; these two things we have unfortunately only applied after some time driving) and had no GPS (we felt that was not so bad, because our cell phone could take over this function well). When we arrived at our accommodation in the evening and our ears were ringing from the beeping, I wrote Lava Car Rentals about the two defects. I also quickly got an answer early the next morning about where I would be and thought that a replacement vehicle would probably be taken care of then. So I wrote down our plan for the day in detail and noted that we would be that evening again in the current accommodation, but then had to go on (we had already pre-booked accommodation). Then came nothing more, only the next day in the early afternoon (when we were already in the middle of the way to the next accommodation), came the mail with a workshop that we could drive to, which looks at the car. My answer was a bit brusque, whether that was their seriousness, we had already gone further, as I had noted. But the brusqueness can be excused: On the key it was noted that the car must be refueled with petrol, but on a scratched sign on the tank one could see "Diesel" - however, I noticed this only after refueling (fortunately before starting the engine), since it was only better visible from a direction in which I was unfortunately not standing during refueling. So we have directly times around a workshop to have the tank pumped empty and cleaned. Fortunately, the workshop was really eager and friendly, but it took a total of about 2 hours and we had to refuel a second time. Thereupon Lava Car Rental at least directly (after I had to send a picture of the key) said that they will pay the bill for the workshop, for this there is still the 2.0 rating, that actually worked without problems. The fuel bill I had to pay myself, for this I had in the panic when refueling unfortunately no receipt drawn, but also do not know if I would not have had to discuss long... With the beeping of the car we had now already resigned ourselves, because we did not want to spend longer somewhere in workshops and we had noticed that there are very small speed windows in which you can move, where it then does not beep - with fine feeling in the foot and loud radio it could then also be tolerated to some extent. With the defective airbag, we just hoped we wouldn't need it... Shortly before the end of our trip we had another incident: The rear door on the driver's side could no longer be closed, it remained open (no matter how hard you slammed it shut, closed it with feeling, pressed it shut and locked it - nothing could be done, the door was open, the mechanism that holds the door shut when it is slammed shut was defective). Of course, you couldn't drive on like that, the door would open immediately if the wind caught it or something. Park somewhere and move away from the car, of course, also did not work, it could have anyone open the car (or the wind would have already opened it to the person). Fortunately, this happened to us at our accommodation and then still in the quite early afternoon (15.30), so I hoped that someone could come quickly and fix the whole thing. So I wrote directly, but no answer came. The next morning then directly very early I dug deeper, because we had to leave the hotel. The answer came then again very directly that there is a workshop in the vicinity, which is requested to take care of it to which we should then drive (I had written that we can not drive, because the door is open, but that only incidentally). 3 hours later I still had no answer, but we had to leave the accommodation in an hour ... On demand then the answer that we can drive now to the workshop. I didn't feel like discussing any longer that driving with the door open would be a bit difficult, so I just kept the door closed with my hand while driving and hoped that wouldn't cause any problems on the half hour drive.... Arrived at the workshop (here they were again very nice), they tried to solve the problem, but even after half an hour and complete disassembly of the door, there was only the solution: it would have to install a new lock. The mechanic called Lava Car Rental to tell them the problem and at the end of the phone call told us that we would then be contacted by Lava Car Rental now to discuss how to proceed. Of course nothing happens again! So I called and complained that we have not booked a vacation to visit the garages of the country and just waiting for answers from Lava Car Rentals. The discussion was relatively one-sided and the result was that we now have to wait at least two hours until a driver comes - and then they just hung up. We bridged the further two and a half hours in a Lava Museum, which was interesting and entertaining, but actually not on our list... The replacement car was then a Dacia Duster, which we would have liked at the beginning: relatively new (although already 160000 km down), with GPS and without any annoying noises. So there are the reasonable cars at Lava Car Rental! Unfortunately, our trip was now already over and we had booked two more nights in Reykjavik - so you don't really need a good car for that anymore... But I would now like to add to this negative review that I think it is due to one person in this store. The guy seems to be absolutely overwhelmed with the job, while the actual driver for the shuttle was very eager and also the young blond man who brought us the replacement vehicle made a reasonable and helpful impression. Unfortunately, not the overwhelmed guy has accepted the car from us again, I would have liked to tell him a few bars... So we have spent a day and a half with workshop visits and a few hours waiting, which would certainly have ruined the complete vacation on a shorter trip, so it was at least "only" very annoying.
Benjamin rented a vehicle in September 2021
Submitted 27. Sep 2021
Good
Value for the price was good as well as the service.
Stephanie rented a vehicle in September 2021
Submitted 28. Sep 2021
Outstanding!
It was great! Easy to find and easy to rent. There is no line, no complicated paperwork, the customer service is very good. I'd highly recommend it.
Dylan rented a vehicle in September 2021
Submitted 27. Sep 2021
Unfortunately bad experience - poor logistics at airport pick-up - unprepared car (we waited from 01:00 to 02:30 at night for it to be cleaned and released) - the issuer convinced us that Platinum insurance was beneficial, otherwise he would charge us for all the scratches on return, we ended up with a car that would be difficult to find out which scratch was already on it and which was "new" - Normally we probably wouldn't have taken the car (driver's door blown off by a strong wind, windshield cracked by a rock), but what to do when you're falling asleep, you have big plans for a trip in the morning and there's no other car available at the moment... - the car was fine motor-wise and worked well for the entire rental period (a week)
Ivan rented a vehicle in September 2021
Submitted 03. Oct 2021
Outstanding!
Everything went smoothly with our rental through Northbound. The rental itself was provided by Lava Car Rental. Pickup and dropoff were prompt and friendly. The Duster was solid and stable, definitely not luxurious but a great value that also got decent mileage. Highly recommended!
Daniel rented a vehicle in September 2021
Submitted 30. Sep 2021
They forced us to upgrade our insurance booking because, apparently, the basic insurance and no-insurance were exactly the same. That increased our booking in around 300 euros.
Néstor rented a vehicle in September 2021
Submitted 27. Sep 2021
It wasn't the car listed above, it was a Ford Fiesta. I was told it had blue tooth, it didn't or it just didn't work. No mention of blue tooth in the Ford Fiesta audio menu. The car wasn't maintained properly. The back license plate holder had been damaged from a previous user backing into something and never fixed. So after a couple of days of gravel roads and high winds the license plate holder disintegrated and the license plate fell off. Lava were going to charge me for this! But didn't because the GPS device they gave me didn't work very well either. I won't give Lava the lowest rating as the car did get me around but I will never use Lava ever again.
Clay rented a vehicle in September 2021
Submitted 02. Oct 2021
Outstanding!
Wir waren mit MyCar Rental sehr zufrieden. Übergabe und Abgabe waren unkompliziert und schnell. Schäden am Fahrzeug wurden bei Übergabe markiert. Neuer Wagen, der sich für 3 Erwachsene mit grossen Koffern sehr gut eignet.
Bernhard rented a vehicle in September 2021
Submitted 23. Sep 2021
Outstanding!
Easy communication and reasonable pricing.
Helga rented a vehicle in September 2021
Submitted 29. Sep 2021
Good
Pick up and return was fine, the car from 2019 had about 70.000 km, which was absolutely okay. The interior was not too clever designed, with some hooks or nets there would have been much more usable space in the back. A bigger issue - the diesel heating system was smelly on the outside and really loud (a knocking) on out- and inside. As it was could we also turned the heater at night on, and even our campground neighbours complained about that noise. But all the rest was fine & we absolutely hat no problems with our cars in 10 days.
Yvonne rented a vehicle in September 2021
Submitted 25. Sep 2021
Good
Car rental staff are amazing ! They allowed me to swap cars as the other driver didn’t get on with the one we were allocated at the start. Cars are not the most pristine I have ever seen , but the car we had for six days drove perfectly . Be prepared for a long wait when you collect your car . Staff are working as hard as they can be and seem to never sleep.
Helen rented a vehicle in September 2021

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