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Lagoon Car Rental på Island

Customer service was good. My advice to travelers is to check with your insurance company and think ahead about the level of coverage you want in Iceland. The two vehicles we used were well maintained. We visited in the winter and I recommend you rent a vehicle studded tires during those months. Johnny

Great service, pick up and drop off very quick and efficient. Driver from airport very friendly and helpful. Would be glad to use again. Thank you!

The rental company was very accommodating. The previous renters had returned the vehicle in a damaged condition so they worked with us on a solution. Their resolution was very fair and agreeable. The shuttle was easy to use, though we did have to wait longer than 20 minutes in the AM. I suspect that was due to the poor condition the previous re tees left the vehicle and was extenuating circumstances. I called the number as instructed and was greeted with a friendly voice that provided an accurate update. I would certainly use this company again and recommend to others

The car rental was very easy and the price was pretty good compared to the competition. Friendly service, very little waiting, overall experience was great. The only mark against Northbound is that their shuttle van is not clearly marked so you are not sure who is picking you up until the driver gets to you inside the airport (which isn't a bad thing if the weather is nasty outside). With that being said once that was figured out the rest was quick and simple.

seamlessly. I recommend

车子不错，车行工作人员也很热心，推荐

The picking up and return of the car is so smooth, no hard sale on the add on insurance. the car is a little bit wear out although it is a 2018 model. the overall experience is quite good.

Lagoon Car Rental was a great company. They answered all my questions quickly when I sent emails. The Sorento was perfect vehicle for our group

The Lagoon car was in good shape and ran well. Picking up the car was a fairly smooth process. The personnel running the shuttle and handling the turnover were polite and efficient, and were well-prepared to deal with the seven people in our party and the large amount of luggage. The only small problem was that we had been told we would be met at the gate when we arrived, not that we would be need to wait for a shuttle. Fortunately, one of your competitors at the gate let us know to expect that the shuttle would be arriving soon. Once the shuttle arrived, all went well. Dropping off the car was a short and efficient process. We appreciated the representative's willingness to drive us from the office to the airport in the rental car rather than making us transfer to the shuttle. We also appreciate the guidance we got from the Northbound rep Thordis on car selection, and her help in canceling the reservation I had made for a car that would have been too small. Northbound's customer service was quick and very helpful.

The customer service was not very good. They were late in picking us up. When got to the car rental place the outback we got had duct tape on front grill and made all kinds noise from underneath the car. We had rented a GPS and asked three different people to help us with it but none did. You needed the Icelandic words to input into the GPS. We did not use the GPS we used my phone for GPS. Do not rent the GPS is was a waste of money. They only had one van shuttling people between the airport, we had to wait for the shuttle to make another trip for us because we did not have enough room in the first shuttle. We waited 45 minutes from when we arrived at office to when we got on shuttle. Give yourself extra time to get to airport.