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Lagoon Car Rental på Island

Hey- I had a great experience in Iceland. I will say the guy at the counter when I first picked up the car could use some customer service tips: 1. Letting me know there is a helpful video to watch perhaps while I wait. 2 walking out with me to show me the car and go over any details that I might need to know- like making sure that I am familiar with reverse on that particular model. 3. Provide me with a map maybe of Reykjavik. 4. An indicator light came on during the trip and the manual suggested that I get the car to a dealer. I called and the person who answered told me that it was probably okay and that if I had trouble with the car they would suggest a garage. The folks when I delivered the car back were wonderful and overall the car was fine but driving alone around the country with the indicator light on was a little disconcerting. Pick up at the airport was great. Communication was great via email. Hope this helps. I will recommend the company.

Everything went fine

The Renault Trafic was perfect size for our group of nine. It has plenty of room for our luggage. The large windows aloud all of us to witness the beauty of lceland. The staff are very friendly and helpful as well

Our experience with Lagoon Rental was good overall, but our arrival experience was quite stressful. We had arrived after a very long day of travel and two flights and waited quite a long time for their shuttle driver to come. We had to call several times and this was difficult as we did not have roaming for Iceland. They kept saying the person was coming, or had come, but it is a very small arrival area and their meeting place was in our sight the entire time. It is very hard when you have others in your group and you just want to get the car and get to your accommodations. When the shuttle driver did arrive there were several other people waiting and not everyone could fit in their van. They really need to do something about that. We advised them repeatedly that we were four adults with luggage. People in another group stayed behind and their driver was going to come back to get them. You do have to be very meticulous about identifying every tiny scratch or dent on the car. We had no problems with the car at all and the return was uneventful and we got a quick ride to the terminal but given our arrival situation, we had allowed over an hour for the return process. Our car was fine and in good condition. We had brought our own GPS but we discovered that the car actually had its own and it worked but the company never said a word to us about that.

Good car corresponding we booked

We had a perfect, very capable, 4x4 car without the unnecessary f-road restrictions some other rental companies impose. The vehicle was exactly what we expected. The short shuttle from and back to KEF was easy and convenient. The staff were friendly and helpful, and did not try to oversell unnecessary insurance, etc. We would definitely rent with Lagoon again.

Everything was as expected, and we had no problem on the road with the car.

everything cool! thank! but in the future I would like to be able to park my car in the airport parking lot

The staff were busy on pickup and could have taken longer to explain things about the camper and how things worked. On the journey we discovered that there was no wrench to change the tire which we thought we would need as the warning indicator went off. Fortunately we were able to limp into town to get the tire fixed. We also found there was no curtain for the back window which meant we had lighter nights than we should but it wasn't really a problem. The camper also had three summer tires and one winter tire and it snowed on the last weekend. Overall a bit of attention to detail was lacking. The staff were very good on drop-off paid for the wrench and gave us half a day discount for the inconvenience.

Hello, All ok, the car worked with no major issues. The transfer from/to the airport was ok even when we arrived in a quite late flight. As a recommendation, the 'low tire pressure' light turned on the second day, seems it is something common on the Dacia, so perhaps if the staff can advice in advance, the user does not worry if it happens. BR Benito