We Resolve Rental Disputes

At Northbound, we are committed to ensuring your car rental experience in Iceland is as smooth and worry-free as possible.

We understand that disputes can occasionally arise between customers and suppliers, and when they do, our dedicated customer support team is here to assist you every step of the way.

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Our Role as Intermediaries

Should any issues or disagreements occur during your rental period, Northbound acts as a reliable intermediary between you and the car rental supplier.

Our goal is to facilitate clear communication, understand both parties' perspectives, and work towards a fair resolution.

Guaranteed Response

We ensure that your concerns are promptly acknowledged and addressed by the supplier. We guarantee that you will receive a response and that your issue will not be ignored.

Thorough Investigation

Our team conducts a thorough investigation of the dispute, gathering all necessary information from both you and the supplier to understand the root cause of the issue.

Fair Mediation

We mediate discussions between you and the supplier, striving to reach a mutually agreeable solution. Our impartial approach helps in finding a resolution that is fair and satisfactory for both parties.

Active Resolution

If the situation demands, we take matters into our own hands to ensure a resolution. We leverage our strong relationships with suppliers to advocate on your behalf and ensure that your rights as a customer are upheld.


Why Choose Northbound?

Experienced Team

Our dispute support team is experienced in handling a wide range of rental issues, from billing discrepancies to vehicle condition disputes. You can trust us to navigate the complexities of your case efficiently.

Customer-Centric Approach

We prioritize your satisfaction and peace of mind. Our customer-centric approach ensures that your concerns are treated with the utmost importance and urgency.

Transparent Process

Throughout the dispute resolution process, we maintain transparency, keeping you informed of every step we take and the progress we make.

Swift Resolutions

We understand that timely resolutions are crucial, especially during your travels. Our goal is to resolve disputes as quickly as possible, minimizing any disruption to your trip.


How to Reach Out

If you encounter any issues during your rental, don’t hesitate to contact our dispute support team. You can reach us through our contact form or by emailing us. Provide us with the details of your dispute, and we will begin the resolution process immediately.

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