Review from a customer
Great company to deal with & very helpful. We did a lot of research before booking with northbound as we had heard some horror stories about car rental in Iceland. All our emails were answered promptly before we left home & this put us at ease, our car was delivered to the hotel at the time specified... Read More• Garry • 12. Aug 2016 • Rented a Nissan Micra from Orange Car Rental in July 2016
Great company to deal with & very helpful. We did a lot of research before booking with northbound as we had heard some horror stories about car rental in Iceland. All our emails were answered promptly before we left home & this put us at ease, our car was delivered to the hotel at the time specified & service was friendly & efficient. Big thumbs up!Garry • 12. Aug 2016 Rented a Nissan Micra from Orange Car Rental in July 2016
Really great! I had made an error filling in the web-based form for arranging a car rental, but this was very quickly fixed by a simple phone call. It worked out beautifully. I enthusiastically recommend Northbound. I will use them in future.Richard • 18. Nov 2016 Rented a Nissan Micra from Orange Car Rental in November 2016
It was great! The man picking us up was very friendly and on time! The rest of the people at the location were also very kind! We also got a ride back to the airport at whatever time we wanted which was a great plus as well.Kirsten • 16. Jan 2017 Rented a Nissan Micra from Orange Car Rental in January 2017
For my first time ever renting a car, I couldn't have asked for a better experience. Booking was easy, I didn't have any issues finding a rep at the airport upon arrival and it was easy to add a GPS to my existing booking (get the GPS, you'll thank yourself later). I didn't have any issues with the car and I was advised in advance about speed cameras in towns. I was given a few maps and suggestions of landmarks to visit, including some that I wasn't aware of. I would definitely rent with Northbound again and would suggest it to any friends visiting IcelandKristina • 08. May 2017 Rented a Nissan Micra from Orange Car Rental in May 2017
Excellent service and responsiveness from Orange Car, including prompt pick-up and drop-off at KEF Airport and assistance with the GPS and suggested touring routes.Maureen • 29. Jul 2017 Rented a Nissan Micra from Orange Car Rental in July 2017
We had a great experience! Everything went just as explained. The young man who picked us up at the airport was very nice and knowledgeable. We had no issues with the car and were even given a discount to use for gas. Would most definitely rent here again.Joseph • 30. Jul 2017 Rented a Nissan Micra from Orange Car Rental in July 2017
Great customer service. We rented from Orange for a period of one week. I had signed up for the ( Gold ) Gold insurance (included SCDW, GP, TP, TI ) and collision insurance to avoid any hassle during the trip. We missed checking the headlights and tail lights during the initial walkthrough. A day into the trip after being constantly flashed at by incoming traffic, we realized the problem. The rental company drove up to our rental home and replaced the car with another Micra. This did cost us half day of tour time for the entire process(call, schedule, swap). The inevitables happen, so make sure you check everything internally as well before you leave the rental place. i had incorrectly reserved the car until 3 am the morning of departure instead of 3 pm that day. The manager worked with me to give me a good price for the extra time. Overall I would recommend this business. They are a small team driven to keep customers happy.Veena • 05. Aug 2017 Rented a Nissan Micra from Orange Car Rental in June 2017
We got a Toyota Yaris, which was GREAT! GPS included. Staff was GREAT, and the included ebook "Iceland 101" was WONDERFUL!! Very informative and helpful! Excellent company to rent from!!Teresa • 15. Mar 2018 Rented a Nissan Micra from Orange Car Rental in March 2018
The gentleman who checked us in was very nice, and explained everything. We were also given 31 krona off of every liter of gas, which was very helpful. Dropping the car back off was just as easy. I will be using this company again the next time I visit!Vanessa • 05. Apr 2018 Rented a Nissan Micra from Orange Car Rental in April 2018
It was very good, the support was excellent and price was unbeatable. However, the car had a loose lightbulb (backlight) at the start, which made us wait for around 30min to be fixed. Also, while I booked drop off at 20:00 on the site, locally they said we have to return the car before 18:00 because it's a Sunday.Martins • 27. Feb 2018 Rented a Nissan Micra from Orange Car Rental in February 2018
My experience was very nice and went incredibly smoothly. The car did well and the team at Orange car rental was helpful.Evan • 19. Mar 2018 Rented a Nissan Micra from Orange Car Rental in March 2018
Orange were exceptionally easy to deal with and acted very professionally and efficiently. Unfortunately we received a Dacia Duster instead of the Vitara but the vehicle proved more than suitable, maybe not as efficient but good enough. The pick up form the airport was prompt and within 30 minutes we had the car. On returning the car the process was equally smooth, we arrived at 07:08 am and had carried out the checks / paperwork and were shuttled to the airport before 07:30. Fantastic service all round. Booking through Northbound also gave us a free sat-nav for the week which saved 1500k a day and proved invaluable! Overall top experience.Stuart • 17. Apr 2018 Rented a Suzuki Vitara from Orange Car Rental in April 2018
The Suzuki Vitara turned out to be a Dacia Duster... However it worked just as well and had sufficient space for what we needed it. The GPS free for using Northbound was a definite bonus.Scott • 15. Apr 2018 Rented a Suzuki Vitara from Orange Car Rental in February 2018
ORANGE WAS GREAT. PRICE WAS RIGHT. VEHICLES WERE CLEAN AND DEPENDABLE. TOURS WERE ON TIME GUIDES WERE QUITE KNOWLEDGEABLE BUS WERE CLEAN AND NEW. HAD A GREAT TIME AND WILL BE BACKED.Kimberly • 11. Apr 2018 Rented a Ford Transit 2017 from Orange Car Rental in April 2018
Our experience with orange car rental was great! At arrival they gave us very good information, how to be careful in different situations and also good internet links to check the conditions of the roads and weather. Super friendly staff :)Oliver • 11. Apr 2018 Rented a Nissan Micra from Orange Car Rental in March 2018
Our pickup from airport was waiting for us when we arrived and the car was ready for us when we got to the depot. Booking was nice and smooth with Northbound for Orange Car Rental. Very happy with service. Car performed well - no problems. Reasonable prices too.Simon • 04. Apr 2018 Rented a Toyota Auris from Orange Car Rental in March 2018
I had an all around great and convenient experience with Orange through Northbound. At first I was a bit hesitant, as both companies seemed to be relatively unknown, but they were super responsive to a couple of questions I had and we had no issues with the car pick or drop off. The two things I would say is it was a bit tough to find the right shuttle at first (though we did after a couple of minutes) and we weren't able to drop the car off at the airport like we thought (we had to drop it back at the main office, which is a very quick shuttle away). Overall I would definitely recommend!Andrew • 03. Apr 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
Orange Car Rental was promptly there at the airport when we expected to arrive. Our driver was very friendly. When we arrived at Orange, the service was very good, including the complimentary beverages. Our car didn't have any issues and we were very happy with it. Returning the car was also a very easy process and service to the airport was great. I would definitely recommend and/or book with this company again.Sarah • 03. Apr 2018 Rented a Toyota Auris from Orange Car Rental in March 2018
Great! Smooth and simple service, quick to organise on arrival and drop off, plus an upgrade of the car I booked! Can’t argue! Well priced !Luke • 02. Apr 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
Really good experience with Northbound! Super easy to rent and return. Very kind and accommodating agency. Had no issues with the car whatsoever. Would highly recommend!Vira • 02. Apr 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
Dacia Logan from OCR for 9 days, booked via Northbound.
Our experience was excellent!! Picked-up and dropped off from the airport, with only a 5min drive to their office location. The staff were extremely helpful and polite. The hand-over and return were very fast.
We drove around the entire Route 1, and then some. The communication before (via email) and during our trip (over phone) was very quick. They were keen to answer all our questions about the car and the rental conditions. Booking via northbound gave us a sizeable discount and FREE GPS. Heated seating, Bluetooth and AUX port came in handy during our long drives.
Would recommend the car and rental to everyone.
The car was perfect for what we needed during our trip around Iceland. The car had built in sat nav which helped on our journeys. No issues and no reason not to use the same company again.Darren • 28. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
In general, our experience was excellent. The staff with which we had contact were all helpful and friendly.
The only small issue we had was an intermittent problem with the headlights not working. I mentioned this to a member of staff on return.
We rented a car for our entire week at Iceland, with pick up and drop-off at the airport. We had no problems with the car, the staff were helpful and polite, and the prices were very good. We would definitely recommend Northbound to others.Dag Hildor • 22. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
We were upgraded to a Toyota Land Cruiser for our trip. Overall, we had a great experience with Orange Car Rental - from getting picked up by their shuttle at the airport through getting our rental and support throughout our trip as well. The vehicle was in great condition and we felt safe while not having to spend over our budget.Jessica • 18. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
everything was great! we got what we booked! the people are super helpful und nice! and the price (we booked over northbound) was just extremely good!!Bettina • 15. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
We were met at the airport after our flight was delayed by 2.5 hours and a short ride to the depot. Issue of the Toyata RAV4 was quick and easy and we were on our way to the hotel in the City. Return was equally as easy. All staff friendly and efficient. Would recommend Orange Car Rental.John • 13. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
Perfect!!! We got a great deal on an 8 day rental that came with GPS (very necessary). The car was perfect for the road trip we took around the entirety of Iceland and the company provided a shuttle that took us between the airport and rental agency both when picking up and dropping off the vehicle. Northbound/Orange Car Rental made our road trip easy and I highly recommend booking though them if you want a deal on a reliable car in Iceland.Geena • 12. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in February 2018
Funny thing: due to some misunderstanding on rental's end we had Dacia Duster 4x4 instead of Toyota Auris and even with very good weather and road conditions I felt more peaceful and I enjoyed the trip even better. Very nice staff. Thanks Oragne!Justyna • 10. Mar 2018 Rented a Toyota Auris from Orange Car Rental in March 2018
Very easy to deal with and staff was very helpfull in answering all our questions, the price was excellent, all around i had a good experience with this companyDaniel • 07. Mar 2018 Rented a Dacia Logan from Orange Car Rental in February 2018
Honestly, reading reviews on several Iceland car rental companies had me worried. Orange Car Rental had great reviews and unbeatable prices. I have nothing but good things to say about our rental. It was quick, convienent, exactly what was expected and with no issues. Thank you Orange Car Rental. I will be using you again on my next visit.Sean • 04. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in February 2018
The Dacia Logan was a great car that handled well in the snow and ice. The heated seats were great to have in Iceland and we appreciated the built in GPS. Although it was not all wheel drive, the front wheel drive was sufficient and we never had an issue, even when we had to park in lots that had lots of snow piled up the Dacia Logan did fine. Orange Car Rental provided good service. We had a little confusion trying to find the shuttle bus at the airport, but eventually we went to the information desk and they told us that a Orange Car Rental representative would be there soon and sure enough they were. Our first Dacia Logan had a bad battery, but they quickly gave us another car that worked fine. Overall good experience!Stephen • 21. Feb 2018 Rented a Dacia Logan from Orange Car Rental in February 2018
We rented a Nissan 4x4 for 7 days, through northbound.is. The service at Orange was fantastic, they usually close at 1am but there were bad snow storms that delayed all flights in and out of Keflavík airport so the company stayed open all morning which was amazing, otherwise we would have been stuck in the airport for three hours. Upon arrival the shuttle driver is in the terminal with a sign for Orange and a range of other company names, just head towards the driver and they take you straight to the rental location in Keflavík. The pick up and drop off expericme was easy and hassle free. Would definitely rent with these guys again.Matthew • 20. Feb 2018 Rented a Suzuki Vitara from Orange Car Rental in February 2018
We had an awesome time in Iceland and our car was superb, the staff at the rental office were extremely helpful and efficient. I will definitely use Northbound and Orange car rental on my next trip and would highly recommend them to anyone. Pick up and drop off couldn't have been easier.Nicola • 15. Feb 2018 Rented a Toyota Land Cruiser from Orange Car Rental in January 2018
Very nice experience. People were very friendly and helpfull.
The service was very fast and easy.
The car was correct.
Everything went great - easy to pick up the car and great service from Orange (car was actually a Dacia Duster, but that was good). Northbound made it easy to discover available cars and offers in Iceland.Julian • 15. Feb 2018 Rented a Suzuki Vitara from Orange Car Rental in February 2018
Experience was good, however note should be added to the arrival instructions to guide people to look for the meeting point sign and wait for the driver who arrives at 10 minute intervals to take them to office. I would also suggest a good clear map showing the office in relation to the main highway. Had to use google maps top find the place on return. Apart from that very happy with the car and service, and guidance given at the start with warnings about what to expect with the weather and how to guard against it. Would recommend your company to friends.Roderick • 25. Jan 2018 Rented a Suzuki Vitara from Orange Car Rental in January 2018
The car and service via Orange Car was great. We were picked up promptly at the airport and to our rental car within under 30 minutes. The staff at Orange walked us through all the protocols very quickly and we were on our way. Upon dropping the car off, the check-in was seamless and again the staff assisted with transferring bags and ensuring the rental was in proper order. We were able to drop the car off and be transported to the airport in less than 20 minutes, I highly recommend the Northbound for a rental company, it was a lot faster and more convenient than Euro Car and Hertz who I have used in the past.Anthony • 21. Jan 2018 Rented a Suzuki Vitara from Orange Car Rental in January 2018
The shuttle service picked us up at the airport and drove us to the office (Hasso). After the normal check in pecedure, we received the keys to a Nissan Quashqai. The car was not suitable for f-roads but very comfy (since we haven't planned to go to the highlands that was ok). We had minor problems with the car, which has no effect on driving. All in all it was a great experience and I can highly recommend northbound!Hung • 17. Jan 2018 Rented a Suzuki Vitara from Orange Car Rental in January 2018
Very short wait at the airport when we arrived, the rental process was very smooth and we were given a car which was of top quality (exactly as described and perfect snow tires).
The returns process was as easy, they even offered a hot drink while you waited for the car to be checked over, it only took 5 mins for the car to be checked over too.
I received a great service and I would rent again upon my return to Iceland.
The service was excellent, very friendly and fast. The pick up was right on time and we were in and out very quickly when we dropped off the car. Great experience.Scott • 07. Jan 2018 Rented a Suzuki Grand Vitara 2015 from Orange Car Rental in December 2017
Generally, my experience with Orange was good. Due to a medical emergency, we had to cut our trip short, and still got charged for the full amount of the original rental period. Not happy about having to pay for a week I didn't use and where they could re-rent the car.Milton • 17. Sep 2017 Rented a Suzuki Vitara from Orange Car Rental in August 2017
Everything was perfect! The Jimny was grown up to a Toyota Rav 4. I asked for a free GPS - an Orange Car gave it to me! The guy who brought us the car to the hotel was very very friendly an gave us very helpful tips about iceland. My wife an me - we both were positive surprised! Thank you.Helmut • 15. Aug 2017 Rented a Suzuki Jimny from Orange Car Rental in August 2017
My experience was very good. Easy and very qualified pick up at the airport and excellent assistance and advisor regarding Iceland driving policies and roads.
Car was clean and in good conditions.
Our rental was not available when we arrived due to high demand. However Orange fixed it before we even arrived by getting us a van from another company, ProCar. The Orange driver met us at the airport promptly on time and took us to ProCar and ensured that everything was taken care of. The van we got was fantastic and the service was perfect.Eli • 23. Jul 2017 Rented a Nissan NV200 from Orange Car Rental in July 2017
Orange Car Rental is amazing. We were greeted at the airport with no wait. Once we were shuttled to the rental car place we were helped by a gentleman who was friendly and very helpful. He gave us a map and highlighted places to go and even wrote down places to visit and eat. We will definitely be renting from them again in the future!Brandenn • 18. Jun 2017 Rented a Toyota Auris from Orange Car Rental in May 2017
Excellent service....pick up and drop off .....gas discount coupon...maps....etc. And some good tips on where to drive.......we might have missed a shore drive or two had we not had such good advice at the Orange counter from the staff.Cameron • 12. May 2017 Rented a Toyota Auris from Orange Car Rental in May 2017
Everything was great and we recommend the Orange car rental.Ajida • 19. Dec 2016 Rented a Toyota Yaris from Orange Car Rental in December 2016
Fantastic experience. We landed early in the morning and had a very friendly gentleman pick us up from the airport to drive us to the office. Check in was a breeze and we were off in no time. Car was clean and in good shape, brand new studded winters on it. Friendly staff, offered that we could call anytime for help or tips about what to see, never did but the offer was very nice.Lenka • 28. Nov 2016 Rented a Toyota Yaris from Orange Car Rental in November 2016
Had the Best experience, really Nice staff and professionalJacob • 26. Sep 2016 Rented a Suzuki Grand Vitara 2015 from Orange Car Rental in September 2016
All worked well, thank you. Will use Orange Car Rental again. Nice to be picked up at KEF by OCR, escape busy airport, deal with car rental in town of Keflavik. Great welcome to Iceland.Duncan • 23. Aug 2016 Rented a Nissan Micra from Orange Car Rental in August 2016
I found Northbound, easy to deal with and they provided good information along the way.
I would recommend them to anyone wanting to hire a car in Iceland.
We had trouble with the shuttle pick up at the airport--the driver took about 30-40 minutes to show--but other than that, we didn't have any issues with Orange Car Rental.Anthony • 12. Apr 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
We got a Duster as I think the Suzuki has been damaged by the client renting it before us. The car was OK, though the Vitara we were supposed to get I believe is a step better.Jaro • 04. Apr 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
Everything was perfect. They pick us up at the airport, and bring us back the last day after the drop off. They gave us a Dacia Duster instead of the Suzuki Vitara, but it was okFabio • 20. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
We chose Northbound because of its good prices and excellent reviews. Turns out we made the right choice. Staff was very friendly at check in and check out. There were no surprise charges at check out or when we got home, unlike with some companies we read about. The Dacia Logan diesel was the perfect vehicle for the four of us and our luggage. We effectively used both the provided GPS and the GPS built in to the car. The manual shift worked very well, the engine was surprisingly strong, especially at low revs, the mileage was phenomenal, and the ride over all surfaces was very comfortable albeit it a bit noisy because of the studded tires. It took a while to learn how to bring up the dash board menu because there was no owners manual in the glove box (huge box) but that was not a major concern. The wipers front and back needed to be replaced but did an OK job. Overall, we would definitely rent from Northbound again and would recommend them to anyone. A very pleasant experience in every way. Good job.Robert • 19. Mar 2018 Rented a Dacia Logan from Orange Car Rental in March 2018
No issues with rental. Dacia was substituted for Suzuki, but was fine and had a nice nav system. Return was quick, even though a lot of people returning at the same time.Gregory • 01. Feb 2018 Rented a Suzuki Vitara from Orange Car Rental in January 2018
They gave me a RAV 4 instead of the Suzuki Vitara , which is also a great car. I was attended fast once in their place. Pick up from the airport was late , we waited about 30 minutes to be picked up. General experience was very good , delivery of the car was very fast and easy.Gustavo • 23. Jan 2018 Rented a Suzuki Vitara from Orange Car Rental in January 2018
All very good. Collection at the airport and transfer to their office 5 mins away. Clear handover from a friendly team. Car good and more than enough to travel around Iceland for 2 people. Little hiccup at the end as the office had moved and the sign was a little confusing but all sorted and transferred to the airport with plenty of time to check in. Didn't go off the main roads but who would in a Yaris.Steve • 15. Sep 2017 Rented a Toyota Yaris from Orange Car Rental in September 2017
It was great. We were a little confused and scared at first at the airport as the shuttle guy wasn't there yet. Luckily 10 minutes later he came and he took us to the rental place. We also got an upgrade to a Toyota RAV4 for free.Deanna • 21. Apr 2018 Rented a Suzuki Vitara from Orange Car Rental in April 2018
Small stress when we arrived that nobody could find our reservation. Once this was sorted, we got a Toyota RAV4 instead of the Suzuki Vitara. The car was great.Nicolas • 10. Apr 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
Overall a pretty good service, including quick transfer to and from the airport. We were actually given a Hyundai i10, which seemed broadly comparable to the Micra, and had a USB charging point, that being my main reason for choosing the Micra over the i10 in the first place. We were staying in a cottage north of Reykjavík, and doing day trips from there, for which this car was fine, including on the gravel roads (note that cars of this size cannot be used on the more exciting "F roads"). A word to the wise: don't select "fill up" from the automatic fuel pumps, because it puts a 25,000 ISK hold on your card, which didn't clear for a couple of days in my case.Chris • 01. Apr 2018 Rented a Nissan Micra from Orange Car Rental in March 2018
We were very satisfied with the shuttle service from the airport, the reception service and the return service as well. Everything was fine, fast und uncomplicated. Although the car we received was quite a bit damaged - which we didn't mind - there were no problems when returning the car, everything was documented quite thoroughly and fair, so that was okay.Michael • 24. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
Not sure what happened with my reservation, though Orange Car Rental had no idea of my reservation when we landed at KEF. Thankfully their driver was there for someone else around the same time and took us to the office and after a short delay of inputting all my information from scratch, got us into the car I had initially reserved. Car worked out great for every place we took itSam • 17. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
Overall, ok experience. Had some snags with insurance coverage issues. In order for my insurance coverage to be allowed, had to deny your coverage but that meant I had to provide a credit card with more than 35,000 of available credit which we did not have. Had to call back to our credit card company while standing at your counter to talk to them and work through the issue. Took a long time to solve the issue. It would be nice if you can offer more comprehensive insurance too, converting windows, tires and wind damage. Otherwise good rental.Charles • 05. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in February 2018
Quicker than expected process to get the car from the rental folks.
I have a suggestion for improvement: I faced some trouble where the car skid off road and got stuck in snow. In a country like Iceland, I would expect a car rental company to provide a rescue service at low costs. Or maybe 1st rescue service free. I had to pay 200$ just to tow car out of snow. Also, roads needs to be marked a little better in remote areas.
Rest everything was great. The car rental company accommodated our request to return car a little late for no extra fees. We were stuck at Borgarnes due to closed roads, which caused delay.
The rent was ok but I booked the car drop-off at midnight and they informed me the store closes at 10pm so I must be there 2h before what I sheduledFábio • 25. Sep 2017 Rented a Nissan Micra from Orange Car Rental in September 2017
Orange car rental apparently works together with 6 other compagnies such as hasso, mex which have less than stellar reviews. We received a pretty beaten up Dacia Duster from the latter (cracked bumper, dented tail gate, damage to the wheel arches, chipped window and 80 000 km on the clock)
To the up side, the car was clean and mechanicaly sound. The pick up was fast and no issues with the drop off. Norhbound website was easy to use and good to compare.
We ended up with a Mitshubushi Outlander. It didn't let us down but is a very annoying car, too many bing bong warnings, the engine light was on and the wiper blades in poor condition. The remote opening/locking played up the whole time.Timothy • 22. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in March 2018
I did not receive the car I choose to rent in my reservation. In my registration I selected a Suzuki Vitara and when i picked up my vehicle I got a Dicia Duster.
The vehicle had a check engine light and other warnings lights come on throughout my journey.
Despite these issues, I did enjoy the Duster and the vehicle ran fine throughout my journey.
Good in general, first of all we had a Hyunday I20, not a Nissan. At the end of our journey when we took the car back at your office our tank was not full. The man that was checking the tank level told us is a petrol station very near to make up the tank. Thinking is not enough time for airport transfer to catch the plain we've agreed with him to pay the amount for few liter fuel missing. Don't you think the amount we've been charged (£36.94) is a bit overrated as we made the full in Reykjavik, driving roughly 50 km to your office, that car's consumption being around 6/100 km?Lucica • 03. Mar 2018 Rented a Nissan Micra from Orange Car Rental in February 2018
The car was good. The first experience with the gay that pick up at the Airport was fantastic. But when we give back the car, we wait to long for them to bring us to the airport. Just because we insisted and the y saw we was serious and nervos they do something to bring us. We was at the office with the car in good conditions, at the time they tall us and with full petrol.
The impression that we have taken is that if we lost the flight to them it did not affect them.
Final conclusion, better rent a car that you can really return at the airport.
I am not a big fan of Orange Rental Cars. After the initial booking, there was zero communication, no email reminders and the instructions on when/where/how to get the car was in small print at the bottom of the confirmation. We ended up at the wrong agency and while the Orange shuttle driver was absolutely awesome, the guy that checked us in and out was super sarcastic, rude and basically told us we were idiots for getting confused but not in so many words. Car brakes were squeaky but they dismissed us when we told them. Car was fine and price was good though! THIS RATING IS ON ORANGE RENTAL CAR NOT ON NORTHBOUND!Nicole • 05. Mar 2018 Rented a Suzuki Vitara from Orange Car Rental in February 2018
Everything was great
|Mileage / Kilometres||Unlimited kilometres|
|Insurance Deposit Procedure||
The supplier takes an imprint of the customers credit card and doesn't withhold anything from the credit card if you're returning during the day. If you're returning during the night they withhold the self-risk amount from the credit card.
Amounts withheld for insurances:
|How can I pay on Northbound?||
This supplier offers 15% payment on Northbound. 100% payment is not available for this supplier.
If you pay 15% when you book online you'll need to pay the remaining 85% when you arrive to pickup your vehicle. You can see the payment methods this supplier accepts below.
|How can I pay when I pickup the car?||
If you pay the minimum 15% deposit online you can pay the remaining 85% when you arrive to pickup the vehicle.
The following payment methods are accepted at this car rental:
|Excess / Security Deposit||
The main driver must be in possession of a credit card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount.
For the overwhelming majority of rentals on Northbound, the usual procedure consists of imprinting your credit card and keeping it on file for the duration of your rental.
No amount is withheld from your credit card in those cases.
Minimum age limit for this car is 20.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.
|Drivers License||If your driving license is printed with non-Roman letters such as Chinese, Japanese, Russian etc. you will need an International Driving License.|
Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise us before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.
Please note that cross-border travel is not allowed with this car hire company.