- 5 passengers
Review from a customer
It was very nice. Fast, quick in solving problems.• Dorota Natalia • 24. Jan 2017 • Rented a Toyota Yaris from Lava Auto Car Rental in January 2017
I booked through Northbound for my four-day trip in Iceland and I'm really glad I ended up with Lava, because they have exceptional service and amazing hospitality! Hands down best car rental experience I've ever had, all the employees are very personable and the owner was extremely helpful in orienting me with the country, especially since I was travelling solo. The car was well-maintained and I even got upgraded to an SUV, which was a lot better for driving through the tough weather conditions. I will definitely be renting from you guys again! Thank you so much!Christine • 09. Mar 2017 Rented a Toyota Yaris from Lava Auto Car Rental in February 2017
Very great ! We loved the experience renting car from lava auto and northbound. we were picked up at the indicated time. when we picked up the car, there were dents on the bumper and cracks on the windscreen. we were initially quite worried that the previous driver might not have taken care of the car well enough and the car might in turn give us problem during our 14 days ride. however, the toyato yaris was a wonderful ride!! small and compact, sufficient for a couple. it doesnt perform very well on gravel roads such as road 864, but other minor gravel roads are ok! when we returned the car, the staff found a scratch which we had no idea how it ended up there. probably someone accidentally scratched it while we were not with the car. the staff were nice enough to waive the repair charges. we were so grateful for that. overall, it was an excellent experience! sure would recommend my friends heading to iceland to look for you guys.Joanne • 02. Sep 2017 Rented a Toyota Yaris from Lava Auto Car Rental in August 2017
Vehicle condition overall is good though a little bit dirty (external). I got the model as I booked. The staffs' service extended is acceptable. Nice gentleman who sent us to airport after returning the vehicle. Will recommend to others.Hiun Kiong • 22. Feb 2017 Rented a Toyota Yaris from Lava Auto Car Rental in February 2017
The rental experience was great. Lava Auto was great to work with and the car itself drove very nice. Perfect for the Icelandic Winter. Would definitely book again.Vanick • 01. Dec 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in November 2017
The experience was amazing. We chose northbound not only because of the price but because of the customer support. Everytime we had a doubt they answer immediately and solved our worries.Aitor • 01. Dec 2017 Rented a Nissan NV200 from Lava Auto Car Rental in November 2017
Great price for the car we got. Excellent customer service and attention throughout all the procedures of the rental.
The condition of the tyres were great, and we had a very safe driving in hard conditions. The overall condition of the car was very good, even though the driver's door was damaged before we had the car, and we had to take great care while opening the car as it didn't have any longer a "click" stop half way, and it opened much wider that expected (probably a previous customer had some incident while opening the door in windy conditions) .
After we passed by LAVA for dropping the car, and we only found a notice to drop the car at the airport and send the location by email, we lack a little feedback after the email. We never got a notice to tell that everything went ok with the dropping procedure, and that we left the car in perfect conditions.
We had a very good trip. He are soooo happy we al the experienced we had. Thank you very much.
Jesus & Marta
Everything went smoothly with the car rental. The whole process went well and I would go through Lava Auto Car Rental again. The Dacia Duster was the perfect car for Iceland in November.Natalie • 30. Nov 2017 Rented a Dacia Duster from Lava Auto Car Rental in November 2017
it was an excellent expirence I would highly recommend. I used their car seat and it was a night quality car seat . I loved itJacob • 15. Nov 2017 Rented a Dacia Duster from Lava Auto Car Rental in November 2017
Arrived at the Airport quite late but were picked up and shuttled to the Lava Rental office, where we were given our car; A Hyundai Tucson. On return we were also shuttled back to the airport which was very convenient and easy. Really friendly staff, great car with great features making exploring the South Coast of Iceland so much more pleasant and enjoyable. Heated seats, heated steering wheel, studded tyres, Parking sensors and camera - really superb car. They also offer a Fuel station discount card which gives you a couple of pence off per litre at certain stations which is useful.Tom • 14. Nov 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in November 2017
Your service from starting with the airport pick up the providing of all the information I needed and the ride back to the airport was excellent. Not being pressured to buy additional insurance that I had coverage through my credit card was much appreciated. A simple no on my part after being offered some additional insurance was accepted and no further tactics to upsale was used by your staff. Overall the best rental experience I had. I thanks again for the excellent service.Walter • 11. Nov 2017 Rented a Hyundai i10 from Lava Auto Car Rental in November 2017
Excellent service from Lava and Northbound. Had seen lots of horror stories about car rental in Iceland but we had no problems at all. The car was clean and worked well for our 6 day trip. The staff were polite and got us back to the airport in plenty of time for our flight.Alan • 07. Nov 2017 Rented a Dacia Duster from Lava Auto Car Rental in October 2017
My best friend and I rented from Lava Auto Car Rental, through Northbound, and it was a great experience that I would do again. I had pre-paid for the rental, and then was delayed 3 hours actually getting to Iceland. Lava was so incredible, they let my friend pick up the car, and let me provide the copy of my license and credit card upon arrival. By the time I landed, my friend was gushing about how great Lava was- and that was a perfect way to start our trip. Northbound had the best rates, and it was a seamless experience with them as well. You won't regret finding a car, or in our case a camper van, and booking from Northbound, or Lava!Laura • 06. Nov 2017 Rented a Nissan NV200 from Lava Auto Car Rental in October 2017
Good. The pickup was easy. Staff friendly. Booking easy. No pressure selling of insurance. The car was good. Big enough for family of 6 and 3 large suitcases. Only 35k km on a 2017 model and no damage to body work. Marked numerous tiny scratches but told me to ring that day if I found more. Drop off fast and simple. No issues with state of car so very easy.Michael • 02. Nov 2017 Rented a Toyota Land Cruiser Prado from Lava Auto Car Rental in October 2017
Great service. No issues with the pick up and drop off. Everything went smoothly. Car was excelent, great on fuel efficiency. It had everything what we needed for our trip-like table, chairs, pillows, sleeping bags, cuttlery and pots, gas stove. Very happy with our choice and would highly recomend.Paulius • 24. Oct 2017 Rented a Nissan NV200 from Lava Auto Car Rental in October 2017
it's a nice experience to rent a car from Northbound website and Lava Auto Car company. The team provided a very good service-- picked up on time, replied fast and were always polite. The condition of our rental car is also good. I will recommend this company to my friends who are planning to visit Iceland.Pei-Chen • 19. Oct 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in September 2017
I had a great experience renting a vehicle from Lava.
The car was clean and the price was really reasonable.
The vehicle ran very well. We had no problems at all.
The staffs were handsome ,nice and helpful.
THE best way how to rent a car without any problems and enjoy your trip to Iceland.
Really enjoyed the customer support. We were delayed at the airport due to delayed luggage, but their representative called us to inform us that they would wait for us. They explained everything to us and the portable wifi was perfectAlexander • 16. Oct 2017 Rented a Hyundai i10 from Lava Auto Car Rental in October 2017
I had a great experience renting a vehicle from Lava. The staff were nice, helpful, and had some great advice for a first time visitor to Iceland.Joseph • 15. Oct 2017 Rented a Dacia Duster from Lava Auto Car Rental in October 2017
The vehicle ran very well. We had no problems at all. It was comfortable and ecenomical on gas. I would definitely rent it again.Jenina • 14. Oct 2017 Rented a Dacia Duster from Lava Auto Car Rental in October 2017
We arrived early at the airport, so there was a more than an hour wait before anyone from LAVA showed up. But once they arrived, everything went smoothly, all the way to returning the car. The car is small but working fine except that there is no A/C. We surely don't need the A/C for cooling but sometimes I need it to defog the window from inside for better visibility.
Btw, when I pay for the gas, I am happy I got a small car :)
We had a good experience with northbound.is and Lava Auto - would definitely recommend! Great communication and smooth process all around.Jessica • 11. Oct 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in October 2017
We were delighted with our experience with Lava. When our plane to Keflavik Airport was delayed by several hours, they quickly made the adjustment to pick us up late at night (11:30 pm). Instead of hitting us with a sales pitch about all the extras we could/should pay for, they had us in and out of their office in no time flat, i.e., we signed a couple of forms and got our keys. They also gave us an extra GPS (no additional charge) in case the one in the car wasn't good enough. We had recently rented a car for one day in Austria and wound up paying around 33% more than anticipated. Although we feared we'd have similar problems in Iceland, this was not true with Lava. The car was also great - sturdy and with great pick-up. It was perfect for our long drives in and out of Reykjavik.Laurie • 10. Oct 2017 Rented a Toyota Yaris from Lava Auto Car Rental in October 2017
We booked our car through northbound and Lava Auto Car Rental. The whole booking process was very fast and easy. The rental company was great. They were very helpful with any needed assistance. They answered to my emails, phone calls and made the car available one day earlier then scheduled at last minute. We rented a Hyundai Tucson 4WD for 2 weeks. The car was new and worked perfectly, taking us safely and effortlessly through asphalt, gravel an mud roads.
I definitely recommend both Northbound and Lava Auto Car Rental!
If you need a rental car in Iceland, Lava Auto Car Rental is the way to go!!! After researching dozens of different rental sites, Lava had amazingly competitive rates and tons of options. The customer service was amazing- picked up from the airport with our own greeter and then returned later... everything was a breeze. Thank you Lava Auto Car Rental!!!Aubrey • 07. Oct 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in October 2017
This was a great company to work with. Our reserved vehicle was upgraded due to the fact the one we reserved was not available. It was an acceptable exchange. The staff was very helpful and kind. We would definitely recommend this company and would use them again.Teresa • 06. Oct 2017 Rented a Hyundai i10 from Lava Auto Car Rental in October 2017
The car was clean and the price was really reasonable. The services given by the company was great. No hidden cost after using it and Easy to pick up and return the vehicle even at 4am in the morning in iceland. It's a certainly trustworthy company that I Would recommend my friends when they are going to iceland.Jim • 03. Oct 2017 Rented a Hyundai i10 from Lava Auto Car Rental in September 2017
Our camper van was perfect....well equipped, comfy, and the heater/fridge option came in handy. Would love to rent from this company and get this van again. I highly recommend.Alexandra • 29. Sep 2017 Rented a Nissan NV200 from Lava Auto Car Rental in September 2017
Northbound has a great staff, helpful and nice. The excellent communication; fast answers. The best way how to rent a car without any problems and enjoy your trip to Iceland.Dragan • 27. Sep 2017 Rented a Dacia Duster from Lava Auto Car Rental in September 2017
Excellent experience. Pickup from the airport was a breeze (even though we arrived late we simply called and they were there to pick us up within 10 minutes). The owner actually picked us up and was very polite and accommodating throughout the entire process, he even told us about how the company got started. We wanted to support a local business vs the traditional rental companies (Hertz, Budget, etc.) which is why we chose Lava, and very glad we did! Drop off was just as easy as the pickup. Car was newer, well kept up. We drove the Ring Road and never had a problem with the vehicle. Would rent from Lava again!!Matthew • 23. Sep 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in September 2017
The Lava folks were great. Pick up at the airport was very easy and the vehicle itself was ready, in good condition, and a pleasure to drive. The Duster is really a perfect vehicle for touring Iceland. Return was equally easy and fast.Bruce • 21. Sep 2017 Rented a Dacia Duster from Lava Auto Car Rental in September 2017
We had a good experience with Lava cars. Car was clean, well maintained and good to drive. Easy pick up and drop off.Simon • 19. Sep 2017 Rented a Dacia Duster from Lava Auto Car Rental in September 2017
The camper van we rented was so well set out. Really impressed. The only issue was the cooker, this needs to be upgraded.
Overall I would highly recommend.
Had a great week driving around in my little Hyundai i10 from Lava Car rental. I was very happy with the service, helpful staff, pick up at the airport and easy drop off system despite my departure in the early hours of the morning. I thought the price was great. I didn't have any troubles with the car along the way, it served me very well as a solo traveler even with a large suitcase. I felt confident driving around with the protection offered and added gravel protection.Mikki • 14. Sep 2017 Rented a Hyundai i10 from Lava Auto Car Rental in September 2017
We had a great experience with our car rental! The pick up/drop off from the airport was very quick, and the employees were super friendly and helpful. I would definitely rent again from Northbound again!Angela • 14. Sep 2017 Rented a Hyundai i10 from Lava Auto Car Rental in September 2017
We really enjoyed driving this little car. Very economic. The staff was very friendly. We wouldnt hesistate to book again through Lava Auto.Laura • 12. Sep 2017 Rented a Hyundai i10 from Lava Auto Car Rental in August 2017
We had a great experience with Lava! They picked us up promptly from the airport, bright and early. Brewed us up a cup of coffee and handed us keys to a killer camper van. The van was equipped with everything we needed. Our van got a flat tire on the first day and Lava helped take care of us. The team from Northbound was also great to work with. Quick responses, helped answer all our questions and updated changes to our reservation very fast. Would highly recommend Northbound and Lava.Mary • 12. Sep 2017 Rented a Nissan NV200 from Lava Auto Car Rental in September 2017
The Nissan NV200 was a perfect vehicle for a trip arround Iceland. It was new and practical.
The vehicle includes everything indicated on the web.
The staff is very friendly and helpful.
My experience with Lava Auto Car Rental was seamless and great! They delivered the car to my hostel in Reykjavik and helped me add a wifi unit at the last minute without any issues at all. Bjorki worked with my schedule and made everything as efficient as possible, I highly recommend them and will be using them the next time I visit Iceland!Chris • 04. Sep 2017 Rented a Hyundai i10 from Lava Auto Car Rental in August 2017
Lava Auto was great to work with. Quick easy check in and out and very low-key. The little Dacia Duster was the perfect vehicle for getting off the beaten path! We never encountered anything it didn't feel 100% competent on. It came home quite dirty and they didn't bat an eye.Charles • 03. Sep 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
It was a very pleasant experience, I advise this company totally based on my experience.
A very nice guy was waiting for us at the airport at 5 a.m. with a poster with the name of the company and mine, took us to the office where the car was in (5 minutes) to deliver the van and sign the contract papers. He did a brief explanation of the car, gave us a discount card for gas stations.
On arrival we delivered the van, made a brief inspection and were taken to the airport.
The car was muna Nissan nv200 diesel very new, had sofa / bed a small table, refrigerator, kitchen utensils, 2 sleeping bags, 2 blankets, heating apart for the night ...
We went all around the island and we only had to worry about putting fuel, the car was very efficient, since with a deposit we could do about 900 Km.
Very nice people at LAVA Car Rental. We hired a Duster and it took us to Landmannalaugar and Myvatn. The car was clean and we got a lift from and to the airport. Thanks guy's!!!!!!Hannes • 02. Sep 2017 Rented a Dacia Duster from Lava Auto Car Rental in August 2017
The people were very nice , the car was fantastic and Runar you were great in providing the service. thank you...Avner • 28. Aug 2017 Rented a Toyota Land Cruiser Prado from Lava Auto Car Rental in August 2017
everything with our booking went smoothly. Car performed wonderfully and the team at Lava Auto were a pleasure to deal with. Will definitely use them again.Mark • 28. Aug 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in July 2017
My wife and I just completed a 17 day self-drive tour of Iceland. During that time we put over 2500 miles on our Lava Hyundai 4WD rental car visiting much of the coast, the West Fjords, a fair amount of the interior and of course Reykjavik.
When we landed, a Lava representative met us at the airport and took us to their office. The car was waiting for us, very clean, full of fuel and with minimal paperwork, we started our adventure. On the way out of the airport, I noticed a rock chip in the windshield that had not been noted on our inspection. I sent an email to Lava that night and it was never an issue when we returned the Car. The Hyundai worked perfectly and had been well maintained. We were able to take in on a couple of the "F" roads reserved for 4WD vehicles only.
We returned it to their office a 7 am and someone was there to drive us to the airport.
We rented the mobile WiFi hotspot and the Garmin GPS from them as well. The WiFi had coverage about half the time in our remote locations but when it did, it was useful for finding restaurants and attractions. The car came with a GPS in the dash so in hindsight, we could have bypassed the rental of the Garmin GPS.
Overall, a very positive experience - thank you LAVA!
Lava car rental is a great choice! Would recommend to anyone travelling by vehicle during their stay in Iceland. They were waiting for us at the airport upon arrival and the rental company is very close to the airport. We had no issues! Picked up our vehicle and we were provided with all of the necessary details (e.g. emergency phone numbers, gas stations in Iceland, discount cards at specific gas stations, etc.). The Hyundai i10 is a small, but comfortable vehicle. We were able to visit all of the places we hoped to see, and more!!Dessi • 25. Aug 2017 Rented a Hyundai i10 from Lava Auto Car Rental in August 2017
We rented a camper through lava Auto via northbound for ten days and service was fantastic. Booking was very easy and the camper from Lava was perfect for us. They were really helpful and easy to communicate with even before we arrived. Highly recommendKatherine • 24. Aug 2017 Rented a Nissan NV200 from Lava Auto Car Rental in August 2017
Booked my car through northbound. The process was super easy and efficient. The car was available on time and was exactly what i asked for. I also took a comprehensive insurance cover which ensured that I was well covered through the journey. Overall no complaints. Really enjoyed booking through you. Have used another site in the past but prefer your booking process and clarity of information. The only suggestion i would have is the possibility of a live chat as i wanted some advise on the options i could consider. Nothing further.Rahul • 24. Aug 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in August 2017
Fantastic experience. Just like the other great reviews. I searched internet and this was the best value and terms for the 4x4 rental in Iceland. Customer service at the rental office was smooth. I had pre-trip questions via email which was responded promptly. The 2017 Duster was an excellent 4x4. We had to help out another family in Rangeover from Sixt by the MyVatn crator. I echo the other comment from another customer, we had to wait at the airport for 30+ minutes for the driver because he had to pick up another family on a later flight. It would be better to be notified in advance since we did not have phone service in Iceland.Zheng • 22. Aug 2017 Rented a Dacia Duster from Lava Auto Car Rental in August 2017
I was impressed with the promptness of the people who work at Lava and how they made my wife and I feel like we're the only client they have. I look forward to using Lava car Rental in the future.
Tom & Lynn
Simply great, friendly staff, fast pick-up and drop off to the airport, no delays during car renting and returning. Had no problems with the car, we travelled trough the whole Iceland in it:)Jan • 21. Aug 2017 Rented a Hyundai i10 from Lava Auto Car Rental in August 2017
The car was perfect and the experience with a 4x4 in Iceland is greatest. The only recommendation that I can give is to have manual shifts. The automatic transmission usés to much benzine and in Iceland you must consider that point.Jordi • 19. Aug 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in August 2017
We had a great experience with pick up and drop off . Friendly staff happy to help and great at asking abut our trip.and vehicle etc. The car was perfect for our ring road trip. Spacious and reliable and able to cope with those times when the road is a bit more challenging. We had no issues.at all. ThanksSonia • 19. Aug 2017 Rented a Dacia Duster from Lava Auto Car Rental in August 2017
We had a good experience. We were met at the airport & taken to the off site facility where we picked up the car. We added the wi-fi which was a great decision. Return was easy as well. We arrived around 4am & were quickly taken care of & shuttled to the airport.James • 18. Aug 2017 Rented a Dacia Duster from Lava Auto Car Rental in August 2017
Everything went smooth and easy from booking on line, getting in touch for more information, picking up and getting back !Philippe • 18. Aug 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
Lava Auto was great to work with. They got us in and out of our car quickly and they were available at very inconvenient times. We were not charged any fees and they were the best price for our trip around the island. Would certainly choose them again if I go back.Garrett • 17. Aug 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in May 2017
Really excellent service. Great car. Competive pricing. They met us at the airport with a sign and drove us individually to their offices. No waiting. Fast courteous service. I emailed prior to my trip with a couple confirmation questions. I received personal replies within minutes. Working with Lava Auto was a fully personalized experience.Shawn David • 16. Aug 2017 Rented a Dacia Duster from Lava Auto Car Rental in August 2017
Very good experience. They picked us up at the airport, the formalities were very fast. I added a second driver at a very reasonable price. Quick and efficient also at car returnClaudio • 15. Aug 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
Lava was great ! Very friendly and uncomplicated people at LAVA car rental. We can recommend your and their service and support.
We were very happy with our car rental from Lava. They were there to pick us up and take us to their business. They were very friendly and the car was great!! We had no problems at all. I was very glad I'd decided to order a gps with the rental, it was more than worth the price. I was also very happy I had run into Northbound when reading reviews in Trip Advisor. The information that you sent was very helpful and informative. Thank youMichael • 13. Aug 2017 Rented a Hyundai i10 from Lava Auto Car Rental in August 2017
On a ten hour layover, we had rented from another company two weeks prior. Taking the shuttle to their office was, quite frankly, a crowded, time consuming hassle.
For this part of our holiday in Iceland, we were delighted with the guy standing at the airport with our name and the personal ride to the Lava rental office. It was fantastic! Being dropped off to go home was equally as efficient and easy.
The Dacia Duster was certainly not a high end automobile, but we knew that and it served it's purpose. lol
I would not hesitate to book through Northbound and Lava in the future!
Very good. We had a problem with the gps in the auto and returned for some help. When they could not make a quick fix they gave us wifi for free and sent us on our way. They were at the airport when we arrived and quickly transported us back to the airport when we returned. The car was in very good shape and exactly as advertised. I would not hesitate to use them again. We had an excellent experience with your site and the actual rental company.
En cuanto a Northbound, todo perfecto. Del estilo de otros portales similares.
Sobre Lava todo casi perfecto. La furgo bastante nueva (15.000 kms), y muy equipada. Todo lo referente a la cama y menaje estaba muy limpio. La furgoneta tiene potencia de sobra y que la cama se haga banco viene muy bien para comer dentro en los dias lluviosos.
El personal que te recoge en el aeropuerto es muy amable y el trayecto hasta donde hacer el papeleo es muy corto. Si bien, a la entrega de la furgoneta no entregan ningún resguardo, eso no me gustó nada, sobre todo cuando alquilas a través de una mayorista, dado que no tienes justificante de haber entregado el coche ni en qué condiciones.
Excellent service from Lava and Northbound. Very clear terms and conditions, great staff and excellent car. we are really going to miss driving around Iceland in it!Matt • 06. Aug 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in July 2017
We found it to be an excellent "ride," especially in the gravel roads in the Westfjords. Very comfortable for 4 adults. A good choice, and we appreciated the all-wheel drive. The staff were great to work with, also.Nicola • 02. Aug 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in July 2017
We were really happy with Lava Auto. They were waiting at the airport for us, the car was almost new and we had no problems at all. I would highly recommend them.Adrian • 02. Aug 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in July 2017
Lava picked us up immediately from the airport, and getting in and out of their rental facility was a breeze. Staff was very friendly as well. Renting through Northbound provided for a much better price than Lava directly. Thanks!Matthew • 01. Aug 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in July 2017
Our experience was just perfect : a good car to get where we want without any problem and a whole security.
To let us the car, the staff was very kind and in time at our stay in Rekjavik.
The check out was normal in two minutes just before a drop off in the airport. Just perfect for us.
Thanks for all.
My experience with Lava Rental was very positiv. The car was in a very good condition and the amenities (cooler, heater,gas stove, readinglights,powerplugin) were very useful. The bed was easy to build up and the sleepingbags were comfy and kept us warm.
The car was fuel efficent and easy to drive.
The pick up and drop off of the car was quickly done and very uncomplicated. I do recommend Lava Rental, as we were fuöly satisfied with the service.
It was all ok Java Car where totally uncomplicated when handing over and returning. The car was in a great condition and there are no complaints.Wolfgang • 31. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
The car was new, clean and very comfortable thanks to very soft suspension, better than in my VW Touareg. In-built GPS was easy to use even without reading a manual. Just the trunk would probably not absorb 4 big cases if we were a group of 4 as originally planned, it was just so so for the 3 of us.Tomas • 29. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
The Dacia Duster was a very good car for our trip. Enough space for the luggage and 4WD.
Lava Auto Car Rental was a good choice. Pickup from the Airport was good. We got the car we reserved. All about invoice, insurances a.s.o was without any Problem. When you bring back the car they drive you to your guesthouse in keflavik.
It was a great experience. Although I would have felt more comfortable with a bigger vehicle for some parts of the F-roads.Jessica • 23. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
Everything went very smoothly-we did have to wait for our driver at the airport for a short while but realized it was because another group landed after us and they came based on their flight-probably helpful to know by an email since we started to worry but after that-it was great-very helpful, loved the discount gas card(with free coffee!) and portable wifi we rented was a lifesaver! I would definitely rent from Lava and online through Northbound again!Sharon • 23. Jul 2017 Rented a Hyundai i10 from Lava Auto Car Rental in July 2017
Excellent! Friendly, efficient service. Prompt pickup shuttle at both the airport and at the service building. Our 4wheel drive vehicle was in excellent shape and took us safely into the back country. The GPS is invaluable in Iceland. Don't leave without it!Christine • 22. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
After reading ALL the negative comments I didn't even want to rent a car in Iceland. But I researched reviews and went with Northbound web site broker company and rented with Lava car rental. My rate was cheaper through Northbound than it would have been through Lava. Our plane was 6 hours late and I was worried that Lava would not be at the airport to pick us up. We waited maybe 5 minutes and a welcoming young man greeted us with a huge smile making our first few minutes in Iceland a good one. I purchased the gravel protection as we were traveling the Ring road, due to all the reviews. I videoed the car condition inside and out before we took it off the lot. I was worried the entire time about what hassle and charges I would have to deal with when returning the car. NOT one problem with them at all but I did take it slow driving on gravel roads. Only problem was that the SUV I rented had the horn on the side of the steering wheel and I never knew that, I thought the horn was broke. So trying the get sheep off the road without a horn was a pain. Lava was not pushy at all in trying to up sell me anything although I wished they did try to sell me the car internet as we drove for 2 days without any cell service. It was fine but if we had a problem phone connection would have been nice. A great experience with Northbound and Lava. I would rent from them again. Both were great company's. Lava also gave us a discount gas card for Oli's gas stations which came in handy. When getting gas ALL pumps only take debt cards. If you are using a credit card you have to go inside and pay and some stations do not have people working just a pump so I couldn't get gas there. Also I understand every 6 months all cars have to pass inspection so you car will be in working condition. I also like Northbound/Lava as I was able to cancel I think 24 hours before arrival. rate both company's 5 stars out of 5 starsDiane • 22. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
Iceland a heaven on earth and travelling with Nissan NV200 was a great experience. People at Lava Auto car rental were so cool and there was no extra charge. I had to change the headlights during the tour but they did refund the money back for it too. Also while returning the car we didn't have to clean the car rather just throw the bigger trash. Highly recommend Lava Auto Car Rental.Aman • 20. Jul 2017 Rented a Nissan NV200 from Lava Auto Car Rental in July 2017
My wife and I had a fantastic experience renting a Duster via Northbound from Lava Car Rental. Their customer service is excellent. Our flight got in early our first morning, and sure enough, someone from Lava came and picked us up early! We only waited about 10 minutes! They were extremely thorough in their inspection of our car before we left, and it genuinely felt like they were looking out for us the whole time. We love Lava!Jacob • 19. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
A good honest service. With zero fuss. Had to take car back earlier than expected due to early flight, no issue and transfer back ro hotel no problem. To sum it up top marks.Raymond • 18. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
The car was reliable and in very good shape. It fitted perfectly to our needs and we hadn't any problem with it.
Further, service from Lava Car Rental team was excellent. Shuttle service from/to airport was reliable, even our flight arrived with delay. Rental process itself (paperwork etc.) was very smooth.
We can recommend Lava Auto Car Rental.
Lava Auto were great. The staff were friendly and helpful, the communication throughout the process was timely and the car was ideal and in good condition. They met me at the airport and took me back there after a 430am drop off. Nothing was too troubling for them. I needed to make some minor adjustments to our booking timings during the rental period and it was no issue. I will be using them again and have no hesitation in recommending them to othersTrevor • 17. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in June 2017
First off, I recommend Lava wholeheartedly. It is a young, family-run company that works hard to provide excellent service. I signed up for a manual transmission but at the last minute we realized that my traveling companion, who was to help drive, had never driven manual. Fortunately, Lava had a car with automatic transmission available, and we made the switch quickly and effortlessly. I am glad this involved an upgrade to a small SUV because we drove non-stop, and were comfortable all the way. One other thing: by mistake, I took the keys to the first car to our destination an hour away. Lava was very nice about it, even going so far as to drive to where we were to retrieve the keys so we did not have to go back.Peyton • 16. Jul 2017 Rented a Hyundai i10 from Lava Auto Car Rental in July 2017
Fantastic experience. Easy pickup and drop off with an incredibly helpful and understanding staff. Car was perfect and no issues. Will recommend. Thank you!Jason • 15. Jul 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in July 2017
Hi, it was a fantastic experience. Your company treat us very kindly. The van was perfect for two people, only two things you can improve: a tin opener and two curtains to get more privacy. We highly recommend your company.Jordi • 15. Jul 2017 Rented a Nissan NV200 from Lava Auto Car Rental in July 2017
Lava Auto provided a wonderful experience. All their staff were very friendly and helpful. We received a Toyota Rav4, which was an upgrade from what we had anticipated. The Rav4 was in very good condition and fit our needs perfectly. I would certainly recommend Lava Auto to friends and family travelling to Iceland.Nicholas • 15. Jul 2017 Rented a Hyundai i10 from Lava Auto Car Rental in July 2017
Compared to campers in the same size from other providers the Nissan from Lava seemed to be the best regarding interior and positioning of the interior! Very good!Annika • 14. Jul 2017 Rented a Nissan NV200 from Lava Auto Car Rental in July 2017
We had a fantastic experience with Lava. Pick up and return of our vehicle was well-coordinated and easy. Additionally, they were very accommodating of some last minute travel woes that caused changes to our itinerary. Our car served us very well for a trip around the Ring Road.Anna • 13. Jul 2017 Rented a Hyundai i10 from Lava Auto Car Rental in July 2017
Everything was top notch. Highly recommend using this rental company! I'm already thinking of when I can visit Iceland again and I without a doubt will be using Lava Auto.Elizabeth • 11. Jul 2017 Rented a Hyundai i10 from Lava Auto Car Rental in July 2017
Excellent! We were picked up at the airport and brought to the car rental facility quickly. The agent we encountered were very nice and professional. The entire process was seamlessly efficient!Christopher • 09. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in June 2017
When you are in Iceland, you have to ensure
You have proper clothes and a reliable car considering the rugged landscape of the country. I am thoroughly pleased with my decision to rent from Northbound. The car was from Lava Auto rental. The model was of 2017 as mentioned in the website. The car was certainly heavy duty as it handled the landmannalaugar pretty well without a dent. I was able to compare prices between several rental companies and decide. The rental was super smooth starting from airport pick up to dropping us back.
I certainly recommend Northbound and Lava auto rental for car and campervan rentals.
We were soooooo happy with the Rental Company Lava and the Car!!! It was really like we were thinking and hope. The were verry frendly helpfull and uncomplicated!!! The Car was nearly new and spend a lot of space and to Drive with the Duster was just phenomenal !!!!
Thanks to all !!!
Rita and Lahcen from Switzerland
Lava employee who picked us up and dropped us back to the airport was so friendly! Our van worked out perfectly for us, and we had a great trip exploring Iceland. I definitely recommend Lava for rentals.Jennifer • 08. Jul 2017 Rented a Nissan NV200 from Lava Auto Car Rental in July 2017
Renting a car using Northbound to find the best deal was so easy to do! We ended up renting from Lava Auto and the experience was great. There was a quick and easy check in/out plus they gave a ride to and from the airport which was a big help. Our car was a small hatchback and it suited our needs for two adults and a few bags of luggage. It was a nice new car in great condition, I think we were only the second people to rent it. Overall very happy with our choices and we loved out trip driving around Iceland!Vered • 07. Jul 2017 Rented a Hyundai i10 from Lava Auto Car Rental in June 2017
Our experience with Lava was outstanding. Their service was prompt and personal, with no hard upsell. The cars were exactly what was needed for Iceland's roads. I don't intend to use anyone else on future trips to Iceland.William • 07. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in June 2017
Didn't get Toyota Aygo. Got Hyundai i10 instead, only found out about that at the desk when went to pick up the car. Nice little car, got us around the whole Iceland without problems. Car clean and nice. Loved friendly staff of Lava Auto.Mari • 06. Jul 2017 Rented a Toyota Aygo from Lava Auto Car Rental in June 2017
Excellent. We would rent from them again. We loved the Dacia Duster and wish it was available in the US. We were very impressed with the good mileage. The car was very comfortable. We had confidence in the car wherever we drove. It was easy to rent from Lava.Richard • 03. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in June 2017
We had a good experience in Iceland, a driver came to take us at the airport and the car was exactly what we expected. We rented a 4 wheel drive toyota land cruiser and it was perfect for icelandic roads. When whe gave the car back someone drove us back to the airport. Great experience.Adrien • 02. Jul 2017 Rented a Toyota Land Cruiser Prado from Lava Auto Car Rental in June 2017
Great service - dropped right at hotel and they took us to the airport in the car so we didn't have to transfer our bags out of the car. Car was clean and well kept. Pricing was great. We were completely satisfied. Thanks for a great experience.Charles • 02. Jul 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in June 2017
We rented a Hyundai Tucson from Lava while in Iceland and could not have been happier. They were there waiting for our arrival and returned us to the airport on return. The vehicle was brand new, economical, and got us everywhere we wanted to go safely. There was plenty of room for 4 with luggage for our 10 day Iceland adventure. The staff was friendly and helpful, they even gave us a gasoline discount card to use. This company definitely went out of its way to make sure we had a great experience.Michael • 30. Jun 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in June 2017
We looked to rent a car from the usual car rental companies at the airport but the prices were crazy so we looked on line for a better deal. We Chose Lava and were thrilled to receive a brand new 4x4 was on our arrival. It was nice to drive a new car and not worry about a break down on the road. Lava Auto met us at the Airport and took us to their rental office just down the road and in a few minutes we were on our way around Iceland. We have travelled to over 115 countries and have rented our share of cars. The nice thing about Lava was the young staff and that on our return we were checked in and on our way to the airport without any fuss. Highly recommend this Rental Agency. The price was right and so was the rental agency. Happy Travels "The Blair Family from Canada"James • 28. Jun 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in June 2017
This was actually one of my better rental car experiences. Never before have I had such great communication prior to my trip. I received several e-mails prior to arriving in Iceland with helpful information about my rental and things to do in Iceland. The "Duster" was a great 4x4, we encountered some fierce weather on our way to a highland glacier and the car preformed great through the mud, snow, and rain. Great service, however I have one recommendation to make it even better. Take some time to explain the 4x4 functionality of the car and how to engage it. We figured it out, but that would have been helpful.Michael • 27. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in June 2017
Excellent Experience. First, we arrived early at the airport, and when I called them they came over and picked us up (instead of having to wait for 2-3 hours). Second, getting the car and dropping off were seamless. Lastly, the car we rented had no issues. Overall, a great value!Benjamin • 27. Jun 2017 Rented a Hyundai i10 from Lava Auto Car Rental in June 2017
Lava Auto was great. We used Northbound to book the rental and it was very straight forward. Lava had excellent 24-hour service. it is a 3 minute drive from the airport, and they will pick you up. We didn't have to wait at all after arriving. Would recommend highlyTanner • 27. Jun 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in June 2017
After reading many horror stories of rental car companies in Iceland, I did my research before the trip and could not be happier with the choice of goingwith Lava Auto through North Bound. Impeccable service - being picked up and dropped back to the airport. We rented a 4x4 Dacia Duster for 11 days. It got us around the country with no issues whatsoever. We were sad to part ways with our trusty car. Recommend this company to everyone!Jacob • 26. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in June 2017
The car was perfect for us. We were three persons. We had enogh space and we had no big problems.
We noticed a wrong sound from the car on the first day but it was not a big deal and the guys from Lava Car fixed it in 20 minutes.
But when we had booked the car, we were four persons and we chose the car because the specifications said the car has enogh space for five persons and five baggage. We thought that would be a good option for four persons, four baggage and four backpacks but we never had enough space if we were four guys.
Fortunatelly, we were only three persons and the car was perfect.
I would give you 3 points if we were four guys but we were three guys so i will give 5 points :)
Lava Auto Car Rental is an honest company without any hard sellings. The car collection process was fast and no frills. They gave us a brand new car to drive. A bonus!Chun Kiat • 24. Jun 2017 Rented a Hyundai i10 from Lava Auto Car Rental in June 2017
My mom and I rented a car from Lava Auto Car Rental through northbound after searching through many reviews and worrying about some of the rental horror stories we had read online. The price of the car was pretty good for the week we needed it for and they were very flexible with our pick up as we had arrived in Iceland at 6 AM and took the Flybus to and from Reykjavik for the day. We were picked up at the airport around 4:30 PM and check in was quick and easy. We drove a small 2017 Hyundai i10 which seemed to be very good on gas and rented a Garmin GPS unit. Returning the car was just as easy and we were given a ride back to the airport in their shuttle. We did recommend that they let people know that if you are trying to get gas after hours that they need a credit card with a pin number or they can purchase a prepaid card when the gas station is open because we did run into that issue at night. All in all, we had a very positive experience with Lava Auto Car Rental and would recommend them to anyone traveling to Iceland.Katherine • 24. Jun 2017 Rented a Hyundai i10 from Lava Auto Car Rental in June 2017
Rented a vehicle from Lava through Northbound and everything went as planned with zero issues. Was picked up at airport as soon as we cleared passport control and was taken back in the same vehicle we rented and didn't have to switch our luggage around. Would definitely use both, when we visit Iceland again!Shane • 23. Jun 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in June 2017
We had a great experience with Lava Rental. We were picked up from our early morning arrival and shuttled promptly to our car. We were not pressured to buy an extras but were kindly offered options. Returning the care went quick and smoothly and we were quickly shuttled back to the airport. Both parties we dealt with were friendly and helpful. I would definitely rent from Lava againAriel • 21. Jun 2017 Rented a Hyundai i10 from Lava Auto Car Rental in June 2017
Our experience was fantastic. Everything went smoothly and we could enjoy the country thanks to the set up van. Very comfortable.Maria Carmen • 20. Jun 2017 Rented a Nissan NV200 from Lava Auto Car Rental in June 2017
The Dacia Duster was perfect for our family of 5. The manual transmission was very easy to shift
and we seemed to get very good mileage with the diesel fuel. It was a tight squeeze with our 5 pieces of 26" luggage, but Lava helped us out and held a couple of our bags for us temporarily. Our flight was late and it did take awhile to get our bags and exit the airport, so there was no one waiting for us and it did take a bit to get a ride. Not a big deal though and found the return very easy as well. Would use Lava again.
Hi, been to Iceland this June, and need to say the country is absolutely a magical place and would recommended for everybody to come and enjoy Iceland. To see the most of Iceland renting a car was the best option and we had a great experience with Northbound finding a best deal and a suitable car. We rented Dacia Duster from Lava Auto Car rental and it showed to be the prefect choice. The staff was very helpful, they meet us at the airport and it took just a short drive to their office where we picked up our car. As we arrived late in the evening and was a bit dark the guy just gave us the car and said if you notice anything wrong different than stated in the contract don't worry just take some pictures and send them by email. As we did the next morning when we found some scratches and when returning the car everything was alright. The car was new and it was just a pleasure to use it exploring Iceland. This was my first experience renting a car and it was a great choice. For some next trip to Iceland I'm definitely using the same company and hopefully the same car.Denis • 17. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
Lava Car Rental was by far the most responsive and easy to work with company I have yet to work with. Their team was full of genuinely caring people whose priority was making sure my experience was as good as it could be. Would recommend their services to anyone.Alden • 16. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in June 2017
Very pleased, will recommend. Easy online booking, excellent communications from Northbound. Lava Auto Car: Airport pickup was perfect. Car rental process easy. Car in excellent shape. Staff very nice. Get the feeling of trust from them. Decided to return car day early to avoid 5AM car return to airport or to Lava office (special arrangements could have been made for lift to airport). We could have left the car at airport with keys in it, but we prefer inspection and sign-off before leaving country (years of experience!). They could accommodate either option, given they are not located at airport. Need lots of time at KEF airport as it is a madhouse at 5AM :-)Andre • 16. Jun 2017 Rented a Toyota Aygo from Lava Auto Car Rental in May 2017
Amazing car and service. The duster was incredible for fuel efficiency. Shuttle too and from airport was perfect and on timeJason • 16. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in June 2017
I hadn't heard of either Northbound nor Lava before booking, but took a chance based on them being the best price i found. We booked a Dacia Duster 4x4 for 2 and a half weeks. It fit me, my husband, my mom, our 2 kids (with car seats!), and all of our camping gear. Tight fit but worked great for our budget! The car was very new (we doubled its kms). THe staff at the office were amazing- super friendly, relaxed and helpful. Free pick up (we arrived at 4am!) and drop off at the airport too! would definitely recommend :)Katarzyna • 15. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
Really pleased with the car rental service from Lava.Car was like brand new and drove really nicely.Would definitely recommend and next time I am visiting Iceland I won't be spending hours searching for the car rental agency as Lava will be my one and only choice!Djordje • 14. Jun 2017 Rented a Hyundai i10 from Lava Auto Car Rental in June 2017
We are SO happy to have found Lava Auto. They helped make our entire experience smooth an enjoyable, while also being economical. Crazy right? After visiting Iceland the first time we vowed if we were ever able to return, we would travel in a camper van as too many hours were lost trying to get to where we were sleeping. After doing a ton of research we found Lava. The booking process was a breeze, they met us at the airport with our name on a sign and brought us to their location. Check in was simple and we were on our way. The van was simply furnished but had everything we needed like a gas stove, a pan, bedding etc. When we returned they quickly got us back to the airport for our departure. The staff was super friendly and very helpful. I highly recommend them and will be using them again if we are ever fortunate enough to visit a third time!Michelle • 13. Jun 2017 Rented a Nissan NV200 from Lava Auto Car Rental in June 2017
Lava rental were great from pickup at the airport through to drop off at the end of the hire. Great company would recommend if you want to hire a car in Iceland.Michael • 07. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
Our first trip to Iceland was such a great experience ! Northbound was very good to deal with, Friendly and courteous. The Duster got us us everywhere we needed to go, and was great on fuel for the longer trips. With the exception of F roads, I highly recommend this vehicle for touring icelands spectacular attractions.Art • 05. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
I found that the most enjoyable part about Northbound was how comprehensive the site was. It seemed to overview every detail and incorporate as many rental companies as possible. It was comforting that I didn't have to jump and try to find the best price from twenty different sites.
Keep in mind that this is biased as I was mainly looking for 4x4's and not compacts.
We had a great experience! Would definitely rent through Northbound again. Plus the price was the best we could find.Gillian • 30. May 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
I found the rental via Lava Auto to be pretty seamless - one of the employees met us as we arrived and drove us straight to the Lava Auto (2 min drive). But that made it easier to then exit the airport. Northbound were extremely responsive and helpful before we arrived.Victoria • 30. May 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
I found the rental via Lava Auto to be pretty seamless - one of the employees met us as we arrived and drove us straight to the Lava Auto (2 min drive). But that made it easier to then exit the airport. Northbound were extremely responsive and helpful before we arrived.Victoria • 30. May 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in May 2017
Excellent - competitively priced, and they were efficient, friendly, and provided us with all the necessary information we needed including some valuable tips on avoiding damage to the vehicle (such as keeping a firm grip on the door handles during high winds.)John • 23. May 2017 Rented a Toyota Aygo from Lava Auto Car Rental in May 2017
Lava Auto Car Rental and their services was just amazing. Very fast ,super friendly staff and all my expences much better than I've expected. Return was so symple ,I just left the car in the airport carpark with the keys inside and went for my flight ..hope I'll get back one day..easy going company. Highly recomended!! Jan&DominikaDominika • 19. May 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
Absolutely fantastic experience. Met at the airport even though the plane was early by 30 mins. Transfer took 5 mins & we were given a new van which was stocked with very warm sleeping bags (down to minus 15 degrees) super comfy pillows & ingenious bed/seating combo. The heater in the van was a life saver as it was cold, wet & very stormy on a couple of days we were there. The van coped beautifully with the gravel roads.Michelle • 15. May 2017 Rented a Nissan NV200 from Lava Auto Car Rental in May 2017
One of the Hotels we made the booking at recommended you car rental service in their welcome email. We are in love with Iceland after our first trip there and the car we rented made it perfect. Thank you, we will definitely come back one day!Maxym • 11. May 2017 Rented a Toyota Land Cruiser Prado from Lava Auto Car Rental in April 2017
Lava Car Rental was great! Truly.
Major travel oops happened when I thought our group was arriving in Iceland in the PM when actually it was early in the morning, VERY early. Despite me having a completely different pick up time, they came to the airport to pick us up right when they opened and got us the car for us to begin exploring right away. The car was great; got a manual diesel (highly recommend) and drove fantastic since many roads are a bit rough with pot holes and gravel, etc. Both people that assisted in the pick up and drop off at the airport were very friendly and seemed interested in our plans and experiencing. A+
The car was in superb condition, easy to drive in, and gentle on the gas tank. Pickup and drop off was a breeze compared to other major brands in the airport, no long queue, no hassle. We had some flight timing issue last minute and they promptly accommodated the booking to our timing, excellent service there!Jenn Hau • 05. May 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
courteous service, reliable, fair and excellent rental! we reviewed and researched and rented from lava for our six-day adventure with our nine-year old. lava did not disappoint! they picked us up from the airport and had a straightforward contract, and didn't mince words. we had a pretty cool sub-suv with studded snow tires. highly, highly recommend lava for your tour of iceland.Heseon • 02. May 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
Everything went very well when renting with Lava Auto. Any questions I had were answered, there was a very simple pick-up and drop-off procedure, the car (2016 Rav4) worked perfectly, the gps and wifi worked as good as could be expected for the location of our road-trip. I honestly don't have a single complaint about the whole process.Ian • 01. May 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in April 2017
A great experience, the car was perfect, Lava was easy to work with and very nice! Would definitely rent with them again!Laura • 30. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Lava Auto Car Rental was great. They picked us up and dropped us off at the airport, which is just a couple minutes from their building. The car was really nice and perfect for Iceland roads and weather.David • 27. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
Booking our car hire from Reykjavik airport was very straightforward from the UK. When we arrived we were met by Lava Auto Car rentals at the airport, and taken the short journey to the Lava office to complete forms. It was a pleasure to deal with Lava staff. Everything as pleasant, and there was no pressure to buy things like extra insurance that we didn't need. We really enjoyed the car, a Dacia Duster. The price seemed very reasonable, and less than using one of the standard international companies. The return was straight forward - as we had an early start, we left the car in a parking site at the airport. I would for sure go through Northbound/Lava again.Gill • 26. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
I could not have imagined a greater rental experience for myself. From pickup at the airport to the dropoff, they were an absolute pleasure to deal with. Not only was our vehicle fantastic, but we also received tips on where to go at night and where to eat.
Friendly staff. Excellent service. HIGHLY RECOMMEND FOR ANYONE WANTING TO TRAVEL ICELAND BY VEHICLE.
Service good (as in sport - when referee's work is perfect, nobody notice him) - no delay, no fuss, no hassle. Car - same as advertised (Dacia Duster diesel), good condition, no problems. Price - somewhat lower than in other companies.Paulius • 24. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
Great Service! Were having an issue closing the roof top carrier(new to it nothing wrong with the equipment) and they were ready to be with us in few minutes but we figured out on our own.Manjula • 22. Apr 2017 Rented a Toyota Land Cruiser Prado from Lava Auto Car Rental in March 2017
Smooth experience. Car was in perfect condition (Renault Duster). Not a corporate experience. The employees were very friendly and helpful.Adrian • 18. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
The pickup went smooth, we felt a little bad because we were late arriving to the airport, but the employee picking us up was very nice and cordial. Collecting the car was a breeze, they were thorough but effective, ensuring we felt comfortable and knowledgeable. The car performed well, next time we might choose a little bit larger of a car (just a personal preference), but we had no issues. Returning the car was easy, with little to no hassle, and within 24-hours I received an email checking up, to ensure we had a good visit using their car.Eric • 18. Apr 2017 Rented a Toyota Aygo from Lava Auto Car Rental in April 2017
We had a great experience with our rental car in Iceland. Our flight was delayed, so we had to call Lava to come get us, but they made the rental process very easy. The car was excellent - just what we needed for our tour of south Iceland. We were surprised about the studs on the tires, however we were very glad of them when driving through blizzards! The navigation (included with rental) was a lifesaver and the car was clean and new. I shopped around and Lava offered the best price on a 4WD car. Return couldn't have been easier - we just dropped the car off in the lot opposite the terminal. Thanks so much.Ross • 17. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
Great! They were extremely on time in waiting for me at the airport - it was a short 4 minutes drive to their car rental location. Communication with them whilst renting the car is perfect, they were up front about all the costs and insurance, and very patient in explaining to me the different terms and conditions as well.
Would definitely rent from them again!
Great. It was good to feel that the car I was looking at on the site would be the car I'd actually get. I emailed ahead to check on the spec of the car and got a clear response beforehand, so that was great.Tom • 16. Apr 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in April 2017
We were contacted prior to arrival Reykjavik by txt message and met by a friendly Lava Auto representative at the airport. He took us to the office a few minutes on the way towards Reykjavik. Paperwork was done in a very short time so opposite to what I expected this actually went quicker than when I've been renting from rentals that have offices at the airports (no standing in line or searching for the car). Returning the car at the Lava office was just as easy, and they drove us to the airport. We were a party of 4. The Dacia Duster we rented was clean (when we picked it up ;-) ) and in good shape. I can easily recommend Lava Auto for your car rental service.Thomas Alsted • 16. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
Awesome. Representative met us at airport with our name on a sign (we waited 10 minutes or so). Had a small incident with the rep driving us back to the office to sign paperwork, but honestly just added a fun memory to the trip. Car ran great and was perfect for our road trip. Zero issues with the car. Really appreciated the rep looking for us in the road when we were trying to return the car. That helped us a lot and greatly appreciated it. Will recommend to friends and would rent from there again without hesitation.John • 14. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Our rental was fantastic . The experience was awesome and much better than I expected. Thanks for making our first experience in Iceland a great one.Maria • 12. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
We were very pleased with Lava Auto. We had read stories online that made renting a car in Iceland stressful. Then we found the Northbound site and booked through Lava. Everything was great - a fair price that included insurance and GPS, easy pick up and drop off and the car was almost brand new. We were very happy!Efren • 10. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
The whole car rental experience went very smoothly. The customer service was friendly and efficient, and the Dacia Duster 4x4 car coped well with five passengers on both good and bad road surfaces and in a variety of weather conditions. There were no problems throughout the five day hire period.Raymond • 10. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
Excellent experience. We were picked up at the airport by a Lava associate and driven to their office, which is less than 5 minutes from the airport. The customer service was excellent and they even provided a great restaurant recommendation. I would definitely use Lava again.Eric • 09. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
The best car rental experience I've ever had. No joke! I was nervous when booking a car rental out of the country but Lava made it so easy! They came to the airport to pick us up in the vehicle, were incredibly friendly and informative and then took us back to the airport when it was time for us to depart again. There were no hidden fees (my first time not having hidden fees on a car rental) and they made sure we were very comfortable with everything before sending us on our way. I would highly recommend Lava Auto Car Rental!Kaitlin • 05. Apr 2017 Rented a Toyota Aygo from Lava Auto Car Rental in March 2017
We are more than happy with Lava auto car rental. Pleasant staff, good car, everything went smoothly from start till the end. All in all, I can recommend it to everyone.Ivan • 05. Apr 2017 Rented a Toyota Aygo from Lava Auto Car Rental in March 2017
We had a great experience renting a Dacia Duster off Lava Autos. The car was excellent, very economical and great to drive. We initially booked a different car then decided to change, Northbound made this very easy to do and we were grateful that we had changed to the Duster. Auto Lava provided an excellent service, customer care was good and the service was very efficient. We were very happy.Emma • 04. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Very happy with company and rental car. We were picked up from the airport, taken to the office to complete paperwork with minimal fuss and then we were on our way. No pressure to take out additional insurances. Fantastic car, glad we found this company online.Ilona • 03. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Lava was one of the less expensive car rental companies. The service was outstanding, the employees were very friendly, and the car was awesome. Will definitely rent from them again the next time we visit Iceland.Eric • 03. Apr 2017 Rented a Toyota Aygo from Lava Auto Car Rental in March 2017
We had a really great experience with Northbound! From the moment we booked our cars, until they were waiting for us at the airport to pick us up, assigning our cars, and until we returned them at Northbound and got a ride back to the airport. Nothing could have went any smoother than it did. Renting and driving cars was the easiest part of planning this trip. I can strongly recommend Northbkunf if you are going to Iceland and want affordable and good cars to take you around in Iceland!Floyd • 03. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Vidar was fantastic and very accommodating.
I would definitely use Lava Auto Car Rental again and will recommend their services to anybody who is travelling to Iceland.
Excellent! Lava's man was waiting for me at exit door, in perfect time. He was very kind, clear and useful. The car worked very week, also wifi and GPS goes perfectly.Giovanni • 01. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Simply perfect. Our car was clean, in perfect shape, and the service from lava auto was excellent. Also some changes to our order, was easily handled by Runar from Northbound.is which we chose to book through. We will not hesitate to use Northbound and lava auto again.Bjørn • 30. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
My experience with Northbound and Lava Car Rental was very positive. Great customer service. The car was exactly as we wanted and in good condition. Also best price we could find for our dates. Would highly recommend.James • 30. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
The car was very good, nearly new. It took a short time to take the car at the airport late night, and it was uncomplicated to give it back on Sunday early morningGerhard • 30. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
These guys are reliable - met us at the airport, drove us to the rental office, we were on our way within a few sort minutes. Return was even easier - a quick inspection of the car, and we were driven back to KEF - seamless, courteous service - would definitely work with them again!Alex • 30. Mar 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in March 2017
Great. Only issue was they were a little late picking us up at the airport. I almost called them when the person showed up. But everyone we encountered there was very nice and helpfulJordan • 29. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
The company was extremely helpful right from the beginning. The vehicle was clean and ready when we requested it. The vehicle was delivered to our Guesthouse. The vehicle was properly equipped and we had not complaints in any way. I was especially happy with the GPS as it makes getting around the island so very simple. Best Price for best vehicle, along with good reviews from Trip Adviser. When I had an issue that required me to stay longer than intended the customer support went from a "customer" to a friend, everyone I dealt with showed real genuine concern for my situation and helped me throughout the entire process. Such customer service defines the the business. It was clear to me that I wasn't just a number but viewed as a friend. Coming from a small town in Canada it was reassuring that such qulaities exist still in this world.David • 28. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Couldn't fault them. They were waiting for us at arrivals took us on a 5 minute journey to the office to pick up the car. Friendly staff. Easy drop off couldn't have been easier. Thank you :)Katherine • 28. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
The rental ran smoothly. Received a brand new 2017 Hyundai 4 X 4 on arrival which was above expectation. Handover process was quick. No problems experienced during rental period.
Would recommend company
Best car rental in Iceland, professional pick up from the Airport, good car (gps included) I only can recommend this Company for hire a car.
I purely recommend Lava Auto and Northbound as during our short journey to Iceland we have not faced any issue with car and the company. Service is great, car condition was perfect so You do not have to worry about any hidden costs!
Lava Auto and Northbound, see you next time on Iceland!
Our experience of Lava Auto was very pleasant. We were warmly greeted at the airport, had a short transfer to the rental office, and were on our way within 15 minutes.
The car and the service were both fantastic, and we would definitely use Lava Auto again should we return to Iceland.
The whole transaction process was very smooth. A representative was waiting for us upon our early arrival. No hassles with trying to sell us extras.Allan • 19. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Exiting and i unforgetable trip!! All was perfect with northbound. Would rent again with you if I can come back one summer in the future!! ThanksLaura • 19. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
bonjour nous n'avons pas eu la toyota mais un duster car il y avait eu des grosses chutes de neige et franchement tant mieux car très confortable et nous a permis de prendre des routes que l'on aurait surement pas pris avec la toyota
vraiment très satisfait
Really great experience with these guys. No fuss, easy to get to. Great airport pick up / drop off service. The car had everything we needed and was a really great deal in the end. For drivers who haven't been to Iceland before and we're not familiar with its winter conditions, I felt safe and assured with this company.Kushal • 18. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
I had a great experience with Lava Auto! The process of getting the car was extremely easy (we were picked up at the airport exactly when we had arranged to be picked up), the car we rented (a 2017 Dacia Duster) was in great condition and did well driving in all types of weather and road conditions on our trip around the Ring Road, and we were not given any unexpected charges when we came to return the car at the end of our trip. I would recommend this company to others. Thanks Lava Auto!Madeline • 17. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
The car was almost new (~1400km), I enjoyed the driving through the country, especially on gravel roads. Fuel consumption was low, as the speed regulations do not permit high speed! :)The staff at Lava Auto was were helpful and friendly. They gave us a discount card on fuel also. I was happy to support a local growing company. I recommend Northbound an Lava Auto for everyone.Gergo • 17. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Everything was great! The shuttle to and from the airport was convenient. Staff were friendly and helpful. The car was in great condition.Natalie • 17. Mar 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in February 2017
Loved the Dacia Duster, it handled perfectly on the icy, snowy roads. The heated seats and GPS were an added bonus.Karmela • 17. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
Our car rental with Lava car rental through Northbound was absolutely excellent!! We were met at the airport and taken to the office where our suv was waiting all warmed up. The process was simple and smooth. The representative who met us was wonderful and helpful! I have never been so impressed with a car rental agency in my travel life (and I travel a lot) Excellent, excellent !Judith • 14. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
Great! Comfortable car. We never had any problem. And we drove it during the winter.
I was looking for the "perfect" car and also with the rental office located very close to the airport. I did not like the companies that were AT the airport. Northbound was 5mns away. We even got to leave the car at the airport on the way back which made it very convenient as we had to be at the airport by 500 am! Will definitively pick Northbound on our next trip. Also the price was very comparable if not a little bit cheaper.
My car rental experience with Lava was perfect. From pickup at the airport to drop off, I had zero issues.
At first I was a little concerned because I'm used to booking with one of the bigger companies like Budget or Thifty but Lava proved to be no different when it comes to the entire process, which is a good thing because the price was great! No pressure during the initial paperwork and the Dacia Duster I rented from them was a great car. I'd definitely rent with Lava again.
Our experience with Lava Auto was incredible. The Dacia Duster was met our expectations and was as expected in the ad. We love our stay in Iceland and will recommand Lava Auto.Celine • 13. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
We recently rented a Dacia Duster from Lava Auto and had a fantastic experience!! From being picked up from the airport on time, to being guided through how the car worked, we felt that we were truly cared about. We would 100% recommend renting through them. Furthermore, the car was brand new and fully equipped to navigate the Icelandic terrain. Thanks for such a great experience!Declan • 12. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
A very good experience, the paperwork was quick and efficient, they collected me from the airport, and delivered me back, and even made me a coffee. The car was a Duster which I drive at home, fitted with studs and performed excellently in the bad weather which made the holiday more interesting and the scenery superb, great holiday helped by Lava, prices I felt were good, I opted for the premium insurance policy, and on reflection because of the bad weather was glad I did, it added to the cost but gave me peace of mind. I will be returning to Iceland and will be using Lava.
A happy customer here for Lava Auto in Iceland! It took me absolutely so. very. long. to sort through all the reviews from the plethora of car rentals available at Keflavik airport (thanks northbound.is for reviews as well as trip advisor) and obtain a semblance of satisfaction for making the right choice. But, my gut feel proved right and we couldn't be more pleased with our experience with Lava!! We arrived back home just a few days ago. The staff were friendly, communicative, very informative, and genuinely wanted for us to have a great trip. I feel like we had a more intimate experience due to the company being small and unique. The Dacia Duster we rented was almost brand new and we formed a special bond together, haha. I should say to take note of their hours of operation. Although I said we were arriving at 5am, didn't arrive until six which wasn't specifically communicated to us. I read somewhere that they open at 6am and the driver was at the airport with a sign promptly at 6am, which worked out perfectly for us after spending eons in the Duty Free store, but i wanted to give the heads up for those who may be wondering where the driver is at 5:30am or so. Overall, I would definitely rent from this company again, but ask for clarification for when the pick up would be. The drop of at the airport was swift with great conversation! Also, booking the rental through northbound.is was easy and seamless. We actually found a better rate there than the actual Lava website. Win!Katharine • 06. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
Great experience with Lava Auto! Our car was new and very clean. By the time we collected our luggage, we had someone waiting for us to take us to Lava, which was less than a 5 minute drive. Very friendly. We added on the Wifi once we got there with no problem. We returned the car and again, completely professional and friendly service taking us back to the airport. Highly recommend this company!!Holly • 06. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
I can recommend Lava Auto without any doubts. Representative greeted us in airport and gave short ride to the office. Rental process went smoothly, no unneeded questions. We got relatively new SUV with very good winter tires. Also we got discount card for fuel.Marius • 06. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
Excellent. Great service, car as booked, new clean vehicle. No delay at collection or return and none of the nonsense some of big rental companies go on with.Eamonn • 05. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
incredible experience. so easy to deal with, extremely friendly and extremely helpful. spent a week in iceland with my partner and the car was great. had winter tyres on which was brilliant as it was heavy snow while we were there. got picked up and dropped back of at the airport, lovely and personal and didnt have to sit on horrible buses and coaches for transfers. will definitely use these guys again. they were also the cheapest i found for the best vehicle. highly recommend the darcia duster.Joe • 03. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
The staff were very helpful and friendly and made check in a pleasure. It helps that we all support the same football team! The car was just what we needed for our trip. I had read some scary stories about renting in Iceland but Lava were great. I would certainly recommend them when traveling to Iceland.Louise • 03. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
Our experience with Northbound was excellent. The car was in a very good condition, pick-up and drop-off went smoothly and we did not have any problem with the car during our stay. The main reason why we chose Northbound was the fact that there is special category of 4x4 cars listed and offered by Northbound on their website which we could choose from and then also the price was good. I really recommend this car rental company.Terezia • 03. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
Experience was great! My expectations were far exceeded. I would recommend Northbound and Lava Auto to anyone. By far the best auto rental agency I've ever rented from.Charles • 02. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
I would like to highlight the excellent experience that was to choose Lava car to rent the vehicle for our four day stay in the beautiful country of Iceland. First the simple but very friendly attention, agile, attentive. I consider that the reception and delivery times were minimal and the representative of the company very kind and attentive to our doubts. Secondly the Dacia 4x4 that did not know it, resulted an excellent vehicle, diesel, spacious and very economical for its efficiency in fuel consumption. With all the credit for the experience gained, I highly recommend this car rental company for all of the above, and I hope to have the opportunity to return to Iceland and to return to Lava autoMario • 27. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
Having just got back from our trip to Iceland i can say without a doubt that lava auto car rental have been the best car hire service we have ever used! From being picked up at the airport when we arrived, to being dropped back off at the airport for our return flight. We booked online, after searching for 4x4 rentals in Iceland. Received quick responses to our queries and we were allowed to make changes to our initial booking without charge or issues. We hired a Dacia Duster 4x4 which was a January 2017 model, which was brilliant and did not have a single fault, we drove it all over the Island and we were extremely surprised by its excellent fuel economy. The team a Lava auto were professional and very helpful - all paperwork done without any wait and return was faster then expected (no hassle). Without a doubt i can thoroughly recommend lava auto for quality service with a smile and good value!Arvind • 27. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
Lava auto were brilliant, very professional, friendly and courteous. No waiting in line at a busy rental desk, Lava employee ready waiting at the airport with our rental car. Car was great value for money, we were also given a discount card to use in certain fuel stations. We were then dropped back off at the airport at the end of our holiday. Great service!!Andrew • 26. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
We absolutely loved the Duster that we rented for our ring road journey from Lava Auto. It drove very nice and had the perfect amount of room for us, without being too small or too large, all while getting really great fuel mileage! The guys at the rental location were great to work with and very friendly. We will be sure to use them again for our next trip. We highly recommend this company to rent your car from.Brian • 25. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
Had one of the best car rental experiences ever with Lava Auto. We were picked up at the airport and the rental process was smooth and stress free! If you're looking for a place to rent a car from in Iceland, we would 100% recommend Lava Auto!Ryan • 23. Feb 2017 Rented a Toyota Yaris from Lava Auto Car Rental in February 2017
this was our first experience in winter in Island and this was more than great because in this winter season , you really need a vehicle to rely on.
The Duster's were great, like brand new ones, with the GPS included , which is by the way very interesting to chase after the hot springs in the country side.
Pick-up upon arrival at the airport by the technicians from LAVA was on time and "gentle" and the drop-off at P1 when returning just close to the departure building is very convenient especially because our flight was very early
Thanks and BR
Great Experience...Runar picked up at the Airport at 4:30 in the morning and had us on our way shortly there-after. Vehicles are new, service was great and I will certainly be using Northbound for my next rental. The two things that set them apart from the competition was when we got our dates wrong and it was a none issue. Secondly, we inadvertently parked in a taxi zone and the worked with the local police to a) advise us via email that we had parked in a no parking zone and b) to avoid us being towed. Good Job & Thank you!Al • 22. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
The experience I had with this rental was excellent. I researched online prior to choosing Northbound/Lava rentals and they were by far the best priced option. They arrange to meet you in arrivals then it's a short trip to the branch located just off the airport grounds, on the main road to Reykjavik. The handover was very quick and they are a very laid back company and put a lot of trust you and even asked me to call back in the morning if I did not agree with their assessment on the state of the car as we had arrived in the dark. I was also pleasantly surprised to see that I was upgraded from a duster to a Rav 4. The car was new and in excellent condition.
Returning the car was very easy and the agreement is full to full on the tank which in my view is the best option. Once again there was no quibble on returning the car, simply asked if the car tank was full and if we had a good time. You return the car at the branch and within a few minutes you are dropped off at the airport departures lounge.
I have travelled a lot and hired cars in many countries, And believe me what should always be an easy part of your trip can turn out to be very frustrating, however on this occasion Northbound are exactly what you need in a car rental company, they just made everything very easy for us. I would highly recommend them.
Friendly staff. Pick up and drop off to the airport promptly.
During my rental period, I have instance at blue lagoon car park when other rental car opened their door, hit my car due to heavy wind, lavaauto handled trouble free to me. Highly recommend. I'll use Lavaauto again next time I visit Iceland.
Very good experience, car (Duster Dacia) was almost new, well equiped (GPS), comfortable and safe. Pick-up and deposit worked well. Good value for money.Thierry • 17. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
No problems, everything ran smoothly and they were really easy to make changes with. Plus they were the most affordable option.Rowan • 13. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in January 2017
Great service got picked up from the airport straight away even though we landed early. The dacia duster was great not many miles on the clock. The only problem we found was finding the office to return the car. On a dark Icelandic night we drove past 3 times even though the sat nav took us to the right area. The chap inthe office directed us the last 25m over the phone. Maybe a big sign on the road would help?David • 12. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in January 2017
Our experience with Lava Auto was first rate. Friendly and helpful member of staff was waiting for us at the airport and took us straight to the car. Car was immaculate, drove very well with no problems whatsoever. Drop off was easy and we were driven straight back to the airport by another friendly, helpful staff member. Had a great experience and felt comfortable with car and whole service that Lava Auto provided. Would definitely recommend to anybody and use again.Miles • 11. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in January 2017
The best rental car experience I've ever had.
It felt like we were dealing with real people rather than a company trying to screw us over!
Excellent service throughout. The service was quick and effecient. We were collected from the airport and taken back to get to our flight.The car was good quality and perfectly equipped for the weather which was a bit of everything! i would highly recommend Lava Auto. ThanksLouise • 31. Jan 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in January 2017
Very helpful and friendly English speaking staff. The arrival time in Iceland was delayed but we were still met at the gate and taken to the rental car office for a swift onward journey. We were a little apprehensive about driving in winter conditions in Iceland but the car with winter studded tyres made it very easy. I would not hesitate to recommend Lava Auto.James • 27. Jan 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in January 2017
Everything was perfect. They picked me up from the airport and in 15 minutes i was leaving the office with the car.Stefan • 23. Jan 2017 Rented a Toyota Aygo from Lava Auto Car Rental in January 2017
Car was excellent, too bad we had to fill up the washer fluid and there was no scraper to de-ice the windshield so we bought one of those.Jacob • 08. Jan 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in December 2016
In a word, the rental experience was outstanding. Arriving early AM, we were notified by a friendly caller that he would be waiting for us. Bjorki greeted us warmly, drove us to pick up our car, and gave us great recommendations. While the car we rented was a tad small, it did the job.
On our way back to the airport at 0530, we managed to get lost. Sleep deprived, and In total frustration , we called Lava. It was Bjorki to the rescue; he cheerfully drove to us and led us to the agency. From there he drove us to airport and all was well, or so we thought. Shortly thereafter my phone rang--Bjorky had found a pair of glasses in the rental car. "I'll drive back to airport to return them," he offered.
Long story short, we highly recommend Lava. We couldn't ask for better service than we got.
Lava Auto is a smaller family operated business, and that was apparent from their fantastic service! They took great care of me and were very accommodating when I had a scheduling conflict with my arrival. The car I received was new, clean, and in great operating condition. The staff were very friendly upon my return, and were happy to take me to the airport. I'll definitely return to Iceland in the future, and I'll be sure to book my rental car with Lava if possible. Great experience all-round!Keith • 30. Aug 2016 Rented a Toyota Aygo from Lava Auto Car Rental in August 2016
It was a great car for traveling around Iceland. We mainly stayed on the main road, but took advantage of the vehicle to get off the beaten path side roads. We had 5 adults and luggage.David • 19. Aug 2016 Rented a Toyota Land Cruiser Prado from Lava Auto Car Rental in August 2016
In the beginning, I was concerned about the company I've never heard about. But after reading some reviews I tranquilised myself.
The Service was great, the staff were very kind and we had no problem at all.
We hired a campervan in November, it was very cold but the heater inside the camper was great, some nights we even woke up sweating.
The only thing that was not expected was the stove that is not very economic. It was too windy and it took ages to prepare the food and almost 75% of a gas cartridge.
Everything was perfect except one thing. We borrowed camping car and it was not entirely clean e.g. greasy stove, dirt on the floor in the sleeping area. But other than that very goodCestmir • 06. Nov 2017 Rented a Nissan NV200 from Lava Auto Car Rental in October 2017
Everything went ok with the car, it's easy to drive and i became familiar with it in one day though i've never driven a large 4x4 before. It goes clean on F-Roads. The only negative thing about the machine was its glass condensation. They get wet so fast that you need to keep the climate on all the time to drive safely and this implies more petrol waste. But except this, all other features were perfect in my opinion.Dejan • 03. Nov 2017 Rented a Dacia Duster from Lava Auto Car Rental in October 2017
The car was a good choice for our needs. There was an issue with the wheel flap. We couldn't call but did email about it and got a response right away. The insurance options, $3,600 or pay $40/day and be charge only $600 if we get a gravel scratch. this doesn't seem fair.Marjory • 23. Oct 2017 Rented a Dacia Duster from Lava Auto Car Rental in October 2017
Pretty good, we were received at the airport and quickly taken to our car, which was just as ordered. Return was also without issue. Would hire again easily.Rodrigo • 16. Oct 2017 Rented a Dacia Duster from Lava Auto Car Rental in October 2017
The car was great, it was clean, drove well and was comfortable for 4 adults. We were plicked up at the airport after a very short wait and were promptly returned upon return of the car. We had no issues with the car and were able to notify Lava by email of any additional chips, scrapes etc that were noticed in day light as the initial inspection was done at night in the rain. I would recommend Lava as a hire car option.David • 14. Oct 2017 Rented a Dacia Duster from Lava Auto Car Rental in October 2017
Our overall experience with Lava Auto Car Rental was very positive. A representative met us at the Airport shortly after our flight arrived and drove us to the Airport when leaving the Country. The representative talked us into getting the extra insurance since we were renting the Dacia Duster (great gas mileage and comfortable) for two weeks. We had a flat tire on our journey and the extra insurance covered the fee for fixing the tire at a tire shop. The extra insurance was very pricey but gave us peace of mind while travelling some of Icelands unsealed surface roads.Jan • 11. Oct 2017 Rented a Dacia Duster from Lava Auto Car Rental in September 2017
Overall the experience was very good. My girlfriend and I loved the van. It was easy to use, plenty spacious for two of us, but small enough that it wasn't a hassle in wind or when parking (even in the city). We also found the Lava Auto personnel to be very nice and easy to work with. There were just a couple items that together knock some points off for me. Our flight was delayed, and I let Lava Auto know, which they thanked me for, but they were then still late to pick us up (I e-mailed them from the airport after waiting for about 15 minutes, and they came after that). Not a big deal, and perhaps there was some confusion due to the delayed flight. Also a rod for the bed mechanism was broken, they hammered it in when we picked up the van, but it came off again our first night. The bed still worked, but it would have been very difficult if there had only been one of us. In fairness, I emailed them about the issue and they right away accepted it had already been broken. Lastly, I don't know if this was a problem or just a bit of bad Nissan design, but our normal headlights were very dim. Honestly, to drive safely at night required the full brights, so when I was passing approaching cars at night I had to slow down quite a bit to be safe. This might just be something they want to look at. However, as I said, these were all just tiny issues, and probably mostly to do with the vehicle design itself. The Lava Auto people and operation were very smooth and nice, and apart from these small flaws the Nissan NV200 was excellent. Finally, I also found Northbound to be very responsive and good, and the prices and comparison were the best I could find.Matthew • 10. Oct 2017 Rented a Nissan NV200 from Lava Auto Car Rental in October 2017
The car was just what we were looking for as far as size, capacity & gas mileage. We had a late night arrival time and, a few days later, a very early flight departure; we were pleased with Lava’s staff when we arrived ~ their system of picking up customers at the airport and completing the paperwork at their office 5 minutes away worked well. When it was time to depart, we were running 15 minutes late to return the car, and by the time we reached their office for the drop off the office was closed, which was unexpected, so we had to drive the rental car to the airport instead.
Otherwise the experience was flawless, the price was great, and having a car for touring Iceland was a huge asset!
A seamless airport pick-up and a cool vehicle got us off to a great start for our Icelandic adventure. We compared many different campervans before making the decision to rent from Northbound and Lava, and found this one to be the best combination (airport pick-up and drop-off, diesel, manual, wifi, and we liked the convertible bed/bench set up. Nice that cookware, linens, and the cooler were all included).Danielle • 26. Sep 2017 Rented a Nissan NV200 from Lava Auto Car Rental in September 2017
The new auto rental company, Lava Auto Rental, provided us with a smooth rental experience. They were very friendly and helpful. They picked us up at the airport and upon return of the rental gave us a ride back to our local hotel. We would highly recommend this rental company.Glenda • 20. Sep 2017 Rented a Toyota Auris from Lava Auto Car Rental in August 2017
We had a great experience with Lava Auto Car Rental. They picked us up at the airport even though are flight was late. The got the keys and it was ready to go. The car was clean and it looks in good order. We would have like to be more informe on the insurance the basic vs the complete package. The return went great and it was fast.Marie-Pier • 15. Sep 2017 Rented a Toyota Aygo from Lava Auto Car Rental in September 2017
The car we rented for a week was pretty much spotless, brand new with very low mileage. It was very reliable and never had any issues. Great value!
The pick-up from the airport was swift and even slightly ahead of schedule, the drop-off went smoothly too. I felt the initial inspection of the car was done in a hurry, but even the tiniest scratches were carefully noted by the employee. We didn't feel pressured into any additional insurance or other rental equipment for the car, which was very considerate and I appreciated it. The service was what I would expect from a car rental company: very down-to-business and professional, even if it felt overly rushed at times.
It was the first time I ever rented a car, and I had stressed over the idea of ruining our vacation by a rental car ordeal similar to the horror stories that pop up ever so frequently on travel forums. Lava gave us no reason to expect anything short of fair, transparent service and it seems the other reviewers here and on social media are completely right. I would definitely rent with them again.
We had to wait for the pick up at arrival some minutes but apart from that everything was perfect.
The heating system is a must in your country :)
Thanks for all!!!
Car was exellent for 5 people with a lot of luggages, we drove (carefully) on F routes and we haven't had any problem thanks to the 4WD.
I took half point since you paid a fine, adding the commission, before talking to me. So a 500 ISK parking costed me 10.000 due to a badly working ticket machine. There were time to inform me about your policy, and also room to say that the fine was not due.
Everything went good with Lavaauto. Toyota Yaris was a little old (65.000 Km) but we had no problem. Only one thing: i received a mail before my trip, announcing Lavaauto's employee would be present at airport. This has not happened. I have to call.Carlo Federico • 28. Aug 2017 Rented a Toyota Yaris from Lava Auto Car Rental in August 2017
Good experience, good service. Had exactly the car which was booked. There was a smal delay with the pickup from the AirportJohannes • 15. Aug 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in July 2017
My general experience was very positive! Pickup and drop off went very smoothly. My one request would be that the bill provided would include the exchange rate of ISK to the currency of my country.Liam • 11. Aug 2017 Rented a Hyundai i10 from Lava Auto Car Rental in July 2017
Very positive. They waited for us punctually at the airport. We had a little accident, but with the complete insurence we had, we paid only for the franchigia and we received full assistance and at once another car with even more optionals. The GPS they gave us didn't work and when at the end we gave the car back, they refounded us the complete amount we'd pay. So, we can only speak positive of the Lava Car Renta. .Cristina • 11. Aug 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in July 2017
New car in excellent condition. Friendly reception and service by Lava team (a bit late at the airport, everything else was perfect).Gerhard • 01. Aug 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
It was a good experience overall - the car we rented Dacia Duster was a good size for a family of 5 and easily fit 5 pieces of luggage (2 regular size suitcases, 3 carry-ons) and a big camera bag. We did not have any problems. Pick up and drop of was easy, people friendly and professional, knowledgeable about the car and happy to talk about Iceland's points of interest. On arrival our flight was 2 hours late, so we had to wait about 45 min for the agent to arrive - It would be better if this wait was shorter as I am sure Iceland Air posts updates about delay and the office is only 3-4 km away from the airport. We had to ask at Information desk for help to call and confirm that shuttle is coming to pick us up. But everything else was great. We would use Lava Auto again (and hope our flight is on time next time and shuttle is there in a timely manner). Thank you.Gregory • 23. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
Rental was smooth and convenient. The shuttle was about 20 minutes late upon our arrival, so we had to wait in the terminal for a while before our shuttle driver showed up, but everyone on the auto rental team was friendly and answered all of our questions. The car was clean, drove well, and kept us on the move for 10 days straight.Nathan • 13. May 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
We have Renault (Dacia) Duster in Kiev and knoow this model - reliable and coomfoortable car. About contact with Lava Avto Car Rental -everything was correctly, exactly, quickly and easy. I can recommend your company to my friends. Rating 4,5 (no 5) - because we couldn't dials to you one time when we needed (was Saturday).
Very good experience! The car was nice, working properly. The service was great, especially the possibility to leave the car at the airport during the night since the office was closed when we came back home. Even the pick up at the airport at 00:30 AM at the arrival was really comfortable. Thank you.Andrea • 25. Apr 2017 Rented a Dacia Duster from Lava Auto Car Rental in April 2017
we had the company waiting for us at the airport. They were prompt with their time which makes it very convenient. Once we were picked up from the airport, it was a 5 minute ride to their office and another 5 minute paper work. It was fast and simple. Car was clean and perfect for the next 5 days!Sweta • 28. Mar 2017 Rented a Hyundai Tucson from Lava Auto Car Rental in March 2017
Great experience with lava auto, the car was clean and perfect and we make 2800km in a week without problems. The lava's team are listening for us and kindly drive us at hotel when we restitute the car.Not perfect note because of the full insurance we took think is expensive.Julien • 26. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
I liked the Dacia Duster. A couple of unique features, like the horn not integrated into the steering column, made it challenging; overall a nice 4-wheel drive, diesel vehicle. Pickup at the airport was later than expected; there was initially nobody there to meet us and when they arrived needed to take other customers out to the rental agency first, then they come back for us. We waited about a half hour. Not terrible, but a little frustrating when we were so anxious to get our Iceland adventure started.
Once we were picked up, they were very nice and efficient. I would definitely use them again.
The car was great and worked well for what we needed to do. I'm taking .5 off the rating because the guy who picked us up from the airport/dropped us off could have given us more advice about our itinerary and what to do in Iceland; but overall, it was a satisfactory experience.Ken • 17. Mar 2017 Rented a Dacia Duster from Lava Auto Car Rental in March 2017
The Dacia Duster was a good choice for our trip in March. Everything went very smooth.
For our next trip to iceland we will definatly choose again northbound and in special Lava Auto.
It was great - amazed that you guys stayed open until 1am when our flight landed, that was really useful!
The car did make a weird noise when in full left hand lock, we wondered whether the suspension was shot, but ypu said it was to do wih the winter tyres? Just felt a bit strange while driving.
Overall really good though.
Our experience with northbound was over all very positive. A brand new car (10km on the clock) and a member of staff waiting to greet us off the plane! Everything went very smoothly until it was time to return the car and we couldn't find the office due to lack of signage an the main road. Other than that I would happily recommend this firm.Nicola • 13. Feb 2017 Rented a Dacia Duster from Lava Auto Car Rental in February 2017
It was a very positive experience. Managing the rental was easy and clear and the van was great even in winter conditions, except for the ceiling insulations panels, which started to unglue because of air condensation during cold nights.Eduardo • 10. Feb 2017 Rented a Nissan NV200 from Lava Auto Car Rental in January 2017
That was a very good experience. The car was well equipped with usb port, speed regulation, video rear for parking. The heater was also very helpful.
The bed was not very confortable but this is due to the capability to do a sofa or a bed. The dishes was clean and very helpful such as the fridge. The gas stove was ok however, it was very dirty (greasy) when i took it and this was very unpleasant. Moreover the gas canister was empty and i was upset to find it out at night after supermarket closure. For the price i would have expected a new one with the renting.
Another thing that could be improved is the light coming in the bed area. I used towels to avoid direct light coming from the front and by the windows behind the car. It would be very grateful to have curtains in the car.
Otherwise the car is reliable and good enough for such use.
car rental was good, only a few minor things for improvement.
pick up - did not see anyone once we arrived and therefore we called after waiting about 10mins. When we the young gentlemen arrived at the airport his sign had the wrong name, just glad things worked out in the end.
pick up was good but we had to wait for the person to finish cleaning the van rental and when we went through the vehicle he seemed really unsure of how things worked, e.g. he did not know how the heating worked inside the van.
recommendations - offer camping info for those renting your camper van. The lay out of the van on the inside was a little strange, you could not open the side door from the inside as the door handle was on the opposite side and unusable when the seat was not in a bed position, same with the back door, would have made more sense to have the bedding on the opposite side to utilize the side door and back door better.
other than these minor things, we enjoyed our experience and appreciated the fact your location is close to the airport and you provide pick up and drop-off.
Pickup from airport was late and we had to split up from our group to fetch the car and go back to the airport with it to pick them up.
We had a minor accident where gravel cracked our windscreen pretty badly, but then called LAVA and they told us to keep driving and that we're covered. I haven't heard back from them however.
Otherwise, the car was fine despite some damage to the doors. Got us through 10 days of driving safely :)
They were over an hour late to pick us up from the airport, even after contacting them twice. Aside from that frustrating bit, we had a good overall experience.Holly • 25. Sep 2017 Rented a Hyundai i10 from Lava Auto Car Rental in September 2017
Overall the experience was good. We hired a camper van from Lava Autos. The van was spotless clean, was easy to drive and was equipped with everything we needed for our trip.
One small issue though, the team at Lava should keep an eye on flight arrivals. Especially when they have our flight details. We were left waiting in airport for 90 minutes after our flight arrived for someone to come collect us which was a little disappointing. Apart from that the whole experience was great and I would have no hesitation in recommending the guys at Lava Autos for car hire in Iceland
I liked the van but I would have choosen the next size because we had 2 big backpacks with us and it took too much room in the van. I got the car with 60% of gas (which is not pratical when you give it back) and one of the tires was totally slick so we had to come back to Reyjavik to get it fixed..
We've contated the agency by mail and by phone to give back the car 1 hour before time and we still got a phone call to ask us to confirm the time.
Good service in general but a bit slow to respond
Generally good. No major complaints.
If I was being picky, insulation in the van wasn't the best. Also, when we arrived we were waiting 40 mins in the arrivals hall for our transfer, which wasn't ideal.
But the van was clean, and the flexibility for van drop off and collection was good.
Very nice car and service at the desk.
Only feedback is to be more present in the airport maybe with signal or something else.
Very pleased with the service of the company. Would prefer a four-wheel drive and automatic transmission but did not find it on the web pages.Gerd • 03. Aug 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
Good overall after a bad start. I waited nearly an hour in the arrival hall of Iceland airport. Everything from that point onwards was fine though, but generally I would expect a car rental company to be more in tune with flying schedules.Klaus • 31. Jul 2017 Rented a Hyundai i10 from Lava Auto Car Rental in July 2017
Car was fine but not really suitable for the F roads as it's too low for the river crossings so we didn't get to do F roads. Next time, I would go with a larger 4 x4. Also. Lava doesn't have many. automatics, so my wife had to rent from Hertz at the last minutePatrick • 28. Jul 2017 Rented a Dacia Duster from Lava Auto Car Rental in July 2017
Very functional car in general, you could paint the wooden part for easy cleaning (the wood so absorbs everything). We could improve the car's cleanliness, we found something about the previous trip. I do not remember if they were understood but there were no sheets to use with the sleeping bag. There were only pillows. It would be good to equip the curtain car to prevent light. Considering the roads facing the front tires were to be replaced. The police would have something to say ... overall very functional car and good service. It was really a nice experience and you did not ruin your beautiful island with a too overbearing tourism. thank youAndrea • 10. Jul 2017 Rented a Nissan NV200 from Lava Auto Car Rental in July 2017
Everything went well with Lava Auto. there was one minor problem with the car however. One of the previous renters had damaged the front left corner of the car. This left a small dent, crack, and caused the left turn signal to not work. The left headlight was also very dim for this reason.Karl • 07. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
Very good overall. Had some problems with the GPS on the Dacia Duster, it plotted some strange routes for example telling us to drive from Vik to Hofn by heading back through Reykjavik!Rohan • 06. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in May 2017
Turella • 04. May 2017 Rented a Nissan NV200 from Lava Auto Car Rental in April 2017
We had a great time and the campervan was pretty good. Only problems: the insulation of the vehicle (but the heating was powerful enough to heat well anyway). So we had to get a bottle of gas but it was almost empty.
We stayed for 7 nights and for one of them the cabin heater did not work. A priori, the battery had not relented yet we had rolled 3h. Unfortunately our English was so bad that to phone the agency it was complicated so we communicated by email, which was more complicated to solve the problem. In short, we never understood but after that night in the cold, for the last night the heating has to re-operate. So cool :)
Otherwise for the highlights it is very pleasant vehicle to do many km, the layout of the aft cabin is well despite the limited space available. We were comfortable. The ice cream was not available but the agency gave us a free WIFI box for the whole week in exchange so it was very good. In the end the temperatures were better to have lewifi than the cooler :). In addition there are many connections in the vehicle which allows to reload our devices easily (by rolling but also when we were at the stop).
On the other hand, when the vehicle was returned to the agency, we were surprised that no verification of the van was made. We were just asked for the keys, and we headed straight to the airport, without signing anything, without taking stock. We were too bad in English to ask for more details but it is true that we were surprised by this !
Apart from a little late delivery at the airport, we had a pleasant experience with Lava Auto Car Rendal. Nice people and easy handeling at the office. We would not hesitate to use this Car Rendal again, and Iceland is definitely a place to revisit.Ole • 18. Apr 2017 Rented a Toyota Aygo from Lava Auto Car Rental in March 2017
It was good overall, but unfortunately when I arrived the Toyota Rav4 I reserved was not available so I was given an SUV in the same class with comparable features. The Hyundai SUV I was given was still reliable but the RAV4 (at its price) was a big reason I actually chose Lava Auto.Andrew • 16. Mar 2017 Rented a Toyota Rav4 from Lava Auto Car Rental in March 2017
Because of reading countless horror stories about car rentals in Iceland, I did a lot of research on where to get the most reliable car, service, and insurance with also the best price. It was tricky to find, but found Lava Auto to be the best option. The website is also very user friendly and easy to compare cars and reserve online. The 2017 Dacia Duster was a great deal and a great car to have for our four days in Iceland. The guy (I wish I remembered his name) who picked us up at the airport was very friendly and gave us some invaluable local's advice. He patiently and kindly explained some highlights on a map and even wrote down some secret gems for us. Everything with the car was great, except for a little bit of stress with dropping it off. We were told to drop off the car at 5:45 in the morning before our early morning flight and that someone would be there. When we arrived that morning there was nobody there. We had to find an open establishment nearby to borrow a phone to call someone and was then told to leave the car at the airport. We had to use our credit card to enter the parking lot and were worried about how many hours we would be charged. Luckily, there was no charge - just a bit of stress due to miscommunication. Other than this, it was a fantastic experience that I would recommend.
Tips for American drivers...
- Our manual car required to lift up on the ring below the shift knob and then shift toward 1st gear to reverse. Took us quite a while to figure that one out.
- You need the car key to open the gas tank. If it won't unlock, it's probably frozen shut.
- Fuel is more than twice the cost as we are used to (same with everything in Iceland), so be prepared to spend at least $100 per tank.
- Definitely get ALL the insurances. Do it.
Good experience with the car. Nice staff. We should have been picked up at the airport, but we had to wait 45 minutes, and someone came because I called. So the arrival could have been better. Also, the staff encouraged us to take extra insurance, which we should not have at the end.Helene • 03. Nov 2017 Rented a Dacia Duster from Lava Auto Car Rental in October 2017
The experience was "ok". Pick-up was late without notice, our camper van was not cleaned after previous rental as the fridge was disgusting and with horrible smell, stove was greasy and there was rubbish inside. The camper van was missing curtains and there was only half of the isolation in the ceiling and falling off. Apart from this, the van took us where we wanted and didn't let us down. Seat heating was a plus!!Andre • 15. Oct 2017 Rented a Nissan NV200 from Lava Auto Car Rental in October 2017
Good, a bit cumbersome to deliver the car at the office.
Also, I had to purchase the windshield wipers, as the installed ones were very bad. Since the office was closed, I didn't get the outlay reimbursed. Also, writing to the email address does not help: I don't get the response.
Otherwise, good service and great condition of the car
The service is not as good as mentioned in the review. They emailed us that they will pick us from the airport but no one is there and luckily we bought travel sim card to call them. Then, he came but asked us to wait because he picked the another group of 5. It seemed only one person doing the work because he is only guy to pick us up and also the reception. We got our car and then found the front light bulb not working. Call them who told us to get it fixed in the gas station. Later, car got the signal shown on the dashboard and call them to help. They ask us to check the tire ourselves. It seems no road assistant and we have to settle ourselves. Luckily, we found the car problem not in middle of the no way and weekend. If not, we are in big trouble to get thing fixed. Anyway, they refund all the money paid for the repair.Yoke Wah • 31. Oct 2017 Rented a Dacia Duster from Lava Auto Car Rental in October 2017
Hi there! The car was great (very new model), no problems whatsoever. The booking process was also very straightforward. My only criticism pertains to Lava. The airport pick-up and drop-off worked out well, no problems there. But we basically got no relevant info when we picked up the car regarding driving in Iceland, insurance etc. which would have been most useful. Only upon further enquiry we were told that we should not cross creaks or rivers with our car (we had the full insurance package). However, we explicitly rented the Dacia Duster to be able to drive on F-roads ... which typically or at least very often come with river crossings .. so this is a clear contradiction. As a result we avoided driving on F-roads which means that we could have rented a cheaper non 4x4 car. When we dropped off the car at the end of our journey I asked one of the Lava guys whether we would have been able to drive on F-roads that were marked to be for "mountain vehicles" only (see road.is, the main reference for road conditions). The guy simply responded that he didn't know and shrugged his shoulders. How can someone working for a car rental agency not know something as essential as that? So overall, a quick briefing before departure would have been a great help! Not sure how your grading system works (whether 1 or 5 is the best), in the German school grading system 1 is the best. Hope this info helps!Alexander • 25. Jun 2017 Rented a Dacia Duster from Lava Auto Car Rental in June 2017
Unfortunately, we did not have the best experience with Lava Auto Car Rental. First, we learned that they had double-booked our rental by three hours. They were hoping we would return the van early so that the people who booked it next could have it on time. Then, there were additional (optional) insurance charges that we paid when at the rental place. It would have been nice to know about these insurance options and costs in advance. Additionally, we had several issues with the vehicle. There was a check engine light on the whole time we had it, and the back outlets were loose and didn't work most of the time. This meant that the freezer cooler did not stay turned on the majority of the time we had the vehicle.
The seat warmers were nice to have given all of the hiking we were doing. It also was really fuel efficient.
The general experience was not too good. They were over half an hour late to pick us up at the airport. The car had issues. Lava Auto was not reachable on their emergency number outside of opening hours. When we were returning the car to the office, no one was there. Opening hours was from 5am but no one was there to receive the car. Again, no one was answering the phone. We and three other customers ended up parking the cars at the airport and leaving the keys in the cars and barely reaching our flights.
So generally not the best experience with Lava Auto.
|Mileage / Kilometres||Unlimited kilometres|
|Insurance Deposit Procedure||
The supplier takes an imprint of the customers credit card and doesn't withhold anything from the credit card.
|How can I pay on Northbound?||
This supplier offers 15% payment on Northbound. 100% payment is not available for this supplier.
If you pay 15% when you book online you'll need to pay the remaining 85% when you arrive to pickup your vehicle. You can see the payment methods this supplier accepts below.
|How can I pay when I pickup the car?||
If you pay the minimum 15% deposit online you can pay the remaining 85% when you arrive to pickup the vehicle.
The following payment methods are accepted at this car rental:
|Excess / Security Deposit||
The main driver must be in possession of a credit card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount.
The overwhelming majority of rentals on Northbound, the usual procedure consists of imprinting your credit card and keeping it on file for the duration of your rental.
No amount is withheld from your credit card in those cases.
Minimum age limit for this car is 20.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.
|Drivers License||If your driving license is printed with non-Roman letters such as Chinese, Japanese, Russian etc. you will need an International Driving License.|
Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise us before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.
Please note that cross-border travel is not allowed with this car hire company.