We had a great experience.
Short story:
- Arrival gate greeting/airport pick up
- Short (5 minute) drive to office/hire car
- Friendly staff
- No fuss
- Affordable
- Information: useful driving/weather/safety/tourist tips provided
- Drop off: we could leave the car at the airport due to our early departure

Longer story:
- We were met at the airport arrival gates (at 1am!) and taken to the office where the car was located (5 minute drive) where we were advised on the best weather and road condition sources to use while travelling Iceland and on how to drive in snowy conditions (my first time).
- We were provided with studded snow tyres
- Our bags were loaded into the hire car for us
- Everything was quick and easy - we spent about 15 minutes at the office
- No issues with the car during our trip - the 2017 model Dacia Duster we had was fine going over 20cm deep snow and icy roads
- We needed to be at the airport at 6 am so were able to leave the car at the long term parking lot (P3)

On Northbound:
Great customer service - all my many questions about car requirements and driving conditions in Iceland during winter were answered honestly and quickly. Also the prices are competitive.

Absolutely perfect. Great communication, really friendly, very professional, brilliant car. Best car rental company i've ever experienced. Highly recommended.

We were a group of 12 people and rented 3 Dacia Dusters. The cars were new and totally in line with their descriptions by the Co.
We received an excellent support from Runar Thor even when we were still planning our journey, and would like to thank him dearly for all the efforts he put into making sure our trip went smoothly. Thanks for this!

Hi, our experience with Icerental 4x4 was very good. Thank you
Davide and friends

I was very happy with the vehicle and the service I received from Icerental 4x4 via Northbound.
The Duster was a great choice, and we buzzed all over with very little trouble. We had a little trouble, understanding where to connect at the airport when we landed (was the middle of the night to our bodies) but after understanding where the meeting place is-- they came promptly and we had no trouble after that. The guys are friendly, and helpful. It's a good, solid company that do what they say they will do. We bought the extra insurance- which I recommend. We loved the vehicle, and had no troubles. I would do it all over again the same way.

I booked the car rental through Northbound. They provided the great services and response to my questions so quick. The provided information of the cars and terms and condition of each rental companies are exactly the same as the companies provided on their own website. Moreover, the price of Northbound is a little bit cheaper when I book directly through the company's websites.

We rented a Dacia Duster from Icerental 4x4. The pick up and drop off were easy and went smoothly and the car was quite adequate for our week long trip through the South West of Iceland.

Overall excellent experience with the Dacia Duster we rented. Only problem was that we thought the horn was broken when, in fact, we learned after the rental was over that the horn was located on the turn signal stalk, not on the steering wheel. Also, the owners manual was in a different language, so it was difficult to discern some of the warning lights and other controls. Nevertheless, it did not hinder our travel and we were very satisfied with the car and our pickup and return experience.

Northbound was extremely easy to deal with. We had a trouble free rental. Thanks Northbound. Icerental 4x4 were easy to deal with, the car was very well presented and they couldn't have done more for us. Northbound & Icerental 4x4 were an excellent team.

The car was great and everything worked as it should. The childrens' seats were a bit old and worn though

Overall experience was okay, however, delayed pick-up from the airport and pushing of unnecessary insurance add-on's marred the experince

Hands down the best way to see Iceland is with your own car. Northbound was super helpful and the prices we're the best around. When we got our car they were kind enough to give us a free upgrade in vehicle. We drove half way around country and had no issues. I would use northbound again wherever they're located.

We arrived at the Reykjavik airport on a Tuesday and there was a representative there waiting for us. The rental process went smoothly and we were able to rent 2 Dacia Dusters for our 7 days traveling the ring road. The experience was awesome and I highly recommend both Icerental 4x4 and the 4wd capability to anyone travelling Iceland wishing to camp and/or travel the F-roads.

We had a super experience and are very pleased with everything.

The sleeping bags could be a bit warmer but that's the only thing that could have been better. We loved the car and the tent-on-the-roof-solution!

I had a very good rental experience with Icerental and Northbound. When I arrived all the staff were extremely friendly and the car was in excellent condition. I had absolutely no issues during the week and the return process was super easy as well. Qudos!

Awesome!

Runar: Our flight was late by 2 hours, but we called Iceland4x4 after landing and they sent a gentleman over who was an excellent representative of their company. Drove us over to their facility and we were quickly on our way in our 2017 I30 Estate. The car was clean and the gas tank topped off. We called the company the night before as we had an early flight and wanted to let them know. Upon arrival at their facility, the attendant was a bit overwhelmed by all the returns and told us to take the car and leave it at the airport. We would definitely recommend Iceland4x4.

The vehicle was great. The guys were great. The only issue is we waited two hours at the airport but it all worked out.

Wonderful experience. We got a good car for a good price and we were nicely treated by the personnel of Icerental. We will repeat.

The car with the rooftent from Icerental 4x4 was excellent. We liked the short trip to Iceland very much.

professional young people, friendly, helpful

Nice car, responsive speeding, smooth automatic transmission, enough space for 4 people with plenty of luggage.

Nice people working at icerental, would rent a car there again.

Everything went perfect. Nice car, nice service.

An excellent experience.
Great professionalism. Our flight arrived in Iceland 3 hours late, and there they were, waiting for us.
The vehicle was in perfect condition and gave us all the directions we needed.
This year I travel again and I'm looking for a vehicle with them.

Our Suzuki Grand Vitara and Roof Tent were incredible! The vehicle came with everything we could possibly need and the tent was extremely easy to set up and take down.

I had a really great experience with Icerental 4x4. They were very accommodating and easy to work with. I had 24 hour help if I needed it.

I found them to be very friendly, trustworthy, and had my interest in mind. I would absolutely go with them again for my next trip.

simple and uncomplicated

Everything perfect, completely unproblematic and relaxed car rental.

We had a wonderful rental experience with Icerental 4X4 - they upgraded our car and we loved the Hyundai! Instructions were clear and we felt very supported should we need help out on the road.

Very positive. After arrival in Keflavik airport we called the rental company and they came for us to the airport (and viceversa after the rental end). We were driven to their offices near airport, the car was ready and after the paperwork I checked the car and drove to explore Iceland. I have to mention the GPS included in the price and we got an upgrade from Jimny to Vitara for the same price. The car was in good shape.

We had a great experience with Northbound on our week-long trip to Iceland this January. Our Suzuki was roomy and comfortable on our drives each day as we tried to see as many places as possible. I can't wait to come back to Iceland, and when I do, I'll rent my car again through Northbound. Thanks guys!

We were picked up upon arrival in airport and in no time we got a good car. Guys were really friendly and answered all our questions. During the journey there was a small problem with car lock - it didn't work well in rainy weather, still we managed. Also the drop-off was smooth and fast. You provided us with great & safe car and excellent service. Thank you for your business!

Would just like to say what a great experience we had in Iceland driving around with the Nissan Patrol from Icerental 4x4. We drove the F839 to hike around at Hvalvatnsfjordour, exciting trip but on returning the Nissan Icerental noticed we had done some minor damage to the underside of the vehicle. They were relaxed about this and didn’t charge for any repairs as it was an older vehicle. Great company to hire from with friendly and informative staff, we would definitely use them again. So perhaps a tip for other tourists intending to travel on F roads - go for an older vehicle that’s already seen some action.
Thanks guys,
Ian Wren, UK

Our experience was great! Easy pick up from a convenient location, and everything we needed was included! Customer service was great, and Runar was extremely helpful and friendly. We will definitely return for future bookings. Thanks!!

Great experience, Good car, good tent - all new and clean and working perfectly.

Good

It was a realy good lessor. I had no problems and i would evertime rent again.

The vehicle was excellent for us and well priced.

The expierience to choose northbound was very good. The car was in a good condition. The service was perfect. Somebody pick us up at the airport and drive in 10 minutes to the office for the rest of formality. All defects on the car has been marked in the documents. A perfect choice for a Icelandtrip with gravel roads.

In general, it was great! The car was the one we had selected, and it everything was in perfect / new condition.

Everything was perfect, good Support and Car. We had an very good time in Iceland.

we booked online and someone collected us from the airport.
The employees were courteous and helpful. Registration and taking the car out was very quick and efficient. We had any problems at all during all the journey (3 weeks - 5000 km). my overall experience is very good. Thanks!!!

My experience with Icerental 4X4 was excellent from start to finish. We were picked up from the airport promptly and taken to the rental location to pick up our vehicle which took the worry out of our travels. The person who picked us up and got us started was great, friendly and ready to offer any tips and knowledge he had to answer our questions. When we arrived, we were offered a newer model, which was a great plus. We had a great experience driving through the Island. When it was time to return the vehicle, the drop off process was smooth and quick. Would absolutely recommend and use in the future.

Great experience. We got the exact car we had asked for - giving us enough room for 4 with luggage. Pick up was easy - the shuttle driver called us and we told him we were delayed in baggage claim. He waited for us. Drop off was pretty easy. They did a very thorough inspection of the car upon return so make sure all dings and paint chips, etc. are noted before you leave the property. We had no problem. Friendly staff and saved quite a bit instead of going with the big name companies at the terminal.

Excellent and very professional service: friendly approach, time for picking up rented car and return at airport according to time scheduled on reservation, good advices and price for car quality. I recommend IceRental and rent a GrandCherokee 4x4 for discovering Island.

Great service, smooth pick up from the airport and was able to drop off in parking lot at airport for our early flight out. Would rent again if I go back to Iceland.

Everything went well. The car, a 2016 Suzuki Vitara, was very comfortable and handled himself very well. Company person was very nice. Great service. No complaints.

everything OK

My overall experience with Icerental 4X4 was good, and I was happy with the Suzuki Vitara.

It was a great overall experience. Very friendly and had great advice for what we could do during our stay

My experince with the cars was great, the service with the Company was good service as expected.

Everything was perfect. From the pick up to the drop off at the airport. I would certainly recommand Icerental 4x4 to any of my friends or family who would like to explore Iceland!

Thank you for make our trip sch a nice ride!

Thank you for all the arrangements, the car was perfect for travelling on both the tarmac and gravel tracks. We were met from our flight and transferred to office & car very smoothly. Everything was clearly explained and off we went. We chose to collect the car at the airport and drop it off in central Reykjavik, which suited perfectly and the whole operation was painless - just as it should be! Best wishes.

We chose Icerental 4x4 because we read good reviews and the price was considerably less than the rental companies at the airport. Overall great experience during our four days in Iceland. Representative picked us up at the airport on time and took us to the office, where the vehicle was ready to go. We opted for additional insurance that covered everything except the undercarriage, and the doors being blown off by wind. We never used the included GPS, because we had all the maps loaded to our phone in advance. Car worked great during the entire trip and they were quick getting us back to the airport when we returned. Would definitely recommend to others looking to rent during their stay!

They were great. There was a problem with our initial cars brakes so they gave us an upgrade, no questions asked!

perfect, our car was quite old but I think it was totally ok for the price we payed! Our experience with the car and the car rental was 100/. positive!

The service was really good! They picked us up at the airport and explained us the car and everything and when we returned the car they drove us to our hotel. Super friendly staff!

The pickup and drop off were easy, and the vehicle was fantastic in snow and very comfortable. Couldn't have asked for a better experience!

We had an great experience with Icerental 4x4. Any questions I had were answered promptly by both phone and email. The car was ready and as advertised. Additionally, I've heard horror stories about car rental in Iceland. We had no issue and no hassle returning the car. I felt like I totally understood the rental process and what insurances were available to me. As an added bonus, the agent on duty when we returned the car made sure we had a speedy return back to the terminal. I highly recommend this company. If you are nervous about the company not being entirely on site at the airport, don't be. They are very prompt and easy to contact should you have an issue.

Icerental 4x4 was a great choice. Competitive prices relative to other alternatives and new car models. We rented the Toyota Rav4 and it was brand new. Great choice when doing the full circle as several parts of East and North Iceland are still covered in snow and ice in April.
The only downside was the fuel consumption of the car, a bit excessive, but we felt safe all the time and in all road conditions. Free sat nav included in the price and unlimited km.

We were due to be picked up from the airport at 10 am by a Icerental agent, 10 came and went and no one from Icerental showed up, 11 am came and went still no show. Finally an agent from Icerental turned up at the airport, when I spoke to him I found out that he was not here to pick us up but a different family and he did not have room in his van for both parties and would have to come back for us. At 11-30 am a different icerental agent turned up to take use to pickup our car. An hour and a half after our due pickup time. The Suzuki was not the best looking car I have rented and had a number of battle scars from the Iceland roads already. However we accepted the car as it was, The staff at Icerental were very friendly and we set of on our Iceland adventure. After the first day we had only been travelling along Route 1 and a small sections of the plastic trim from the bottom of the wing had fallen of the car. We also discovered that the hand brake was not very good and the car had to be parked in gear to stop it rolling away. This is not the end of the sorry tail, on the Friday we drove to the Snaefellsjokull Nation park to see the Lava cave. On our return the clutch on the car totally failed just outside Arnarstapi and we were stranded for 3 hours on the side of the road until Icerental could bring us a replacement car. I appreciate the 3 hours is the time it takes to drive from Reykjayvik to our location, The guy who brought the new car a Hyundai 4x4 Automatic was again a very friendly chap and we were once more on our way. The Hyundai was a much nicer car than the Suzuki we drove back to our apartment in Reykjayvik no problems. Parked the car outside our apartment when I opened the drivers door to get out of the Hyundai a large section of trim fell of the door, we all just looked in disbelief and the end of a perfect day. In conclusion I found the staff at Icerental to be very friendly, but I feel that the quality of their cars let them down badly, I don't think I will be using them again.

We had the BEST experience with Northbound. For starters, the staff at the car pickup were friendly, helpful, and honest. They were there to pick us up at the airport when we arrived and drive us to the car rental facility (quick drive) which was so appreciated after our long flight. It is such a pain when you have to call the company and wait for them to arrive, so it was great that they were already there when we landed. The check-in process was easy too. Additionally, the car came with a GPS, which was included in the already low price so that was awesome as well. We rented an SUV and had no problems with it at all, even in cases of high wind and a little snow/sleet. The car handled smoothly and we felt safe for the entire week. I would choose Northbound over any other car rental company one million times over, and I will definitely be recommending it to all of my friends and family that plan to visit Iceland in the future.

good

Everything was just great : good car, good people, great service and an astonihing country discovered.

Icerental was the cheapest option I found for an SUV for Iceland and they were so easy to deal with. They were communicative when I had questions about the rental and the vehicle itself, responding within 24 hours and sometimes even within the hour.

We had a great experience - from when they picked us up from the airport, to our vehicle pick up process all the way to returning the vehicle.

We had absolutely no issues and I would go with Icerental 4x4 again if I were to go back to Iceland.

We had a new Toyota RAV4 and it was absolutely brilliant, really nice to drive and very economical. There were 4 of us travelling and we each had a large suitcase and a rucksack, this vehicle easily fitted all of our luggage in and had room to spare. We did half of the island from south west to south east, drove on non tarmac roads and also drove up a mountain track - the RAV4 handled really well and we all felt safe. The chap at Icerental was very helpful and even pointed out some slight damage to the wheel trim before we set off and advised us to take photos all around the car. I would definitely use Icerental again, they met us at the airport and dropped us back there too, all super convenient.

The car was great for the conditions. We had a stressful 10 minutes when we couldn't start the car after stopping at a remote site. However eventually we wiggled the steering wheel and all was well!!! The airport pickup guy was very personable, the office guy helpful. We were initially worried that we were not going to be picked up at the airport; we waited for 30-40 minutes. It seemed longer until one of the other firms' pickup guys told us he had seen your guy earlier and that probably he would be returning for us after he had delivered a full load. It would have been better if these pickup arrangements could have been clarified for us beforehand. Also the office had run out of maps. Even though we had a GPS, we needed to know the rough outline of where we were travelling. It was good to be able to drop the car off at the airport parking lot since we had an early flight. We did misjudge how long that trip is between Reykjavik centre and the airport !!!! Close call!! Maybe customers would appreciate being told that somewhere in your information kit.

This was the first time I have ever rented a vehicle, and the whole process was great.

From the whole rental process online to the pickup to the return, everything went smoothly and better than I could have ever imagined.

I basically looked for a 4x4 fit for four adults. And found this Suzuki Vitara. I also saw that this was the cheapest site I could find for it.

When I landed at the airport, there was a person waiting at the arrivals with a sign that said "Icerental 4x4". He drove us and another party to their car rental station at 4 AM.

It took only about 30 minutes for us to get the vehicle because there was one other party there before us picking up a car.

We signed some papers and got the keys and got the car. The car had some minor damages. Dents/scratches/missing fog light/small crack in window. However, everything else was great. We didn't have any issues except for the radar sensors (the thing where the car beeps to tell you how close you are to the front or rear). At some point .... it actually malfunctioned on a single pass bridge and automatically braked. I am not sure how safe it is in that sense ....

The car came free with a gps and a rear view camera. It did very well driving through the snow and gravel roads.

The trunk was fairly large. It fit 4 suitcases and 4 backpacks.

My only issue with the car was the faulty radar sensors and the color wasn't that appealing. In addition, the windows did not seem to be sealed tightly. There seemed to be wind coming in through the back windows although they were shut.

The return process was very smooth. We drove the vehicle back to the place we picked it up, and the car was quickly inspected. Since our suitcases and stuff were already in the car, they simply drove us to the airport in the car so we didn't have to move everything to the shuttle.

It was an awesome trip! I do not regret choosing the Suzuki Vitara. It was great for the price we paid (~$700 USD for 10 days for 4 people)

We were met on time for our flight and we were taken straight to the office. No hard selling for 'extras' and we were handed the keys without any fuss. We were offered any help we wanted with the car and then allowed on our way.
No issues at all with the vehicle and happy that we would have been given help if needed if anything had gone wrong.
Unusually offered a Sat Nav without extra cost which was a bonus.
We used Enterprise last time and would recommend using this company instead. Happy customers, thanks!

Really pleased with the car and the service from the team! Will use again of we come back to Iceland!

Northbound was easily the most economical option available for 4X4 vehicles. We picked up our Suzuki Gran Vitara in Reykjavik (Ice Rental 4X4) at 8am and were pleasantly surprised when we were upgraded to a 2016 model. It was a two member team in the Reykjavik office that we interacted with and they explained everything to us clearly. They told us about possible problems we may face on the road and how to seal with them. This was my first time driving in snow, so I had many questions which they patiently answered. The car itself was wonderful - We had no issues at all and loved every minute of the drive across the Golden circle and South Iceland. We were instructed to leave the car at the Reykjavik airport when we left. The entire process was made extremely simple by Northbound and Ice Rental 4X4. I would definitely recommend Northbound and Ice Rental. We fell in love with Iceland and we had a wonderful car to drive around this beautiful country.

Nice pick-up, pleasant handling - although my error book, super explanation for danger ... gladly again, dear greetings deaf tourist from austria

The car was in excellent condition (except that the child lock on one door was jammed, so it could only be opened from the outside), and performed perfectly. Dealing with pickup and drop-off was very easy - but when you pick it up, record the location of the agency; the GPS doesn't know the street it's on, so finding your way back without a landmark is a little difficult (we had to resort to Google Maps on a phone).

great experience
the pick up service at and to the airport was perfect

Everything was great. We had no problems and the car was exactly as described when I had booked it. They were also able to pick us up at the airport even though we arrived on a very early flight. Overall, good service and no issues.

Great service. Met us at the airport on time , Drove us to their office (about 5 min) and we had the car right away. On the way back we were running late for our flight and they made sure to get us there right away without waiting for the next ride( about 15-20 min). We would highly recommend them due to their prices and good service.

hi .
The service received fron Icerental 4x4 was punctual and perfect.
The car was comfortable, reliable and easy driving.
The people at recepion ad at the desk was very helpfull and efficient
thank a lot

Nice service! Didn't have any problems. The pick-up and drop-off of the car were smooth. Subaru Forester 2007 was in a good shape. Highly recommend "Icerental 4x4".

This car was fantastic as we needed a 4x4 for the snow in Iceland.
The staff were great, so helpful and the service was fantastic.
I would definitely recommend Northbound again and what's even better is they were cheaper than their competetors.

Lovely bunch of people. Thanks Northbound!

Very good experience.
People at Icerental 4x4 are very professionals. They gave us some important hints that save us time and money. No problem with the car, on every surface.

Everything was fine ! Next time you can count on me again! I recommend as a reliable and cheap! Thank you

Excellent

Our car rental experience with Iceland 4x4 was overall outstanding. All aspects regarding our rental went off without a hitch-we were picked up on time , the car was exactly as booked and performed great (glad we had 4 wheel drive and studded tires for the snow and ice we encountered). Drop off went well- a little hectic as a number of customers were returning at the same time but the personnel adapted to the situation and got all of us to the airport on time-they were friendly and courteous throughout our contacts.I will rent with them again when we return to this beautiful country to explore the other half of the island we missed on this trip.

Only down side was the rental pick up and drop off facility was a little rough and spartan in condition but if this keeps the rental price down I'll live with it.

Happy I chose booking through Northbound-great website for price comparison, enjoyed the informative and entertaining blog and Iceland 101 Handbook.Northbound had good reviews, good pricing, and seemed trustworthy but ultimately I'm glad I chose Northbound because their support and response time to any question I had was outstanding.

In november we rent your 4x4 to travel to the south of Iceland. We planed to travel by our own and enjoy the beautiful country. We also traveled "off-road" - for German condition :) - the hole trip we felt comfortable and save in your car!

Thanks for everything!
We also want to visit Iceland in the summer - and we know where we get the rental car!

Straightforward & no fuss rental, quick to respond to a change in vehicle following my initial booking. Helpful advice regarding the various insurance options & efficient turnaround in getting us to & from the airport on arrival & departure.

We like the crew working at Icerental 4x4 and the service they provided, we didn't have any issues with Toyota RAV4, great SUV and good milage for the ring road trip and a few gravel roads we needed to take to some major attraction sites. Enough space for 3 of us.

Everyone on staff was very congenial and professional - took care of us even though our plane had a flat and came in late. The vehicle was perfect. Small SUV crossover brand new with great STUDDED winter tires. We were there in February so still winter and did have some icy patches but didn't have any problems.

We received the car we were promised (Toyota RAV4) during the booking. The car was clean, low mileage, no issues. Quite comfortable for 5 adults. Enough space at the back, no transmission bump in the middle, rear seats recline. Picked up and dropped at the airport as promised. Would recommend to others.

Overall, we had a great experience using Northbound for our vehicle rental during our visit to Iceland. The price was comparably the best we could find while still providing all of the protections and amenities we needed. The rental process with Icerental 4x4 was smooth. They picked us up at the airport and delivered us to their facility in Keflavik, walked us through the checkout process and gave us some excellent driving tips. When we returned the vehicle, the process was just as smooth and we were delivered to the airport without any hassle.

Icerental 4x4 has a great customer service and we got an all time reliable car!
No problems at all and everything for a great price.

Very good service, we happened to be collecting the car on Sunday 26th Feb when 50 cm of snow had fallen overnight.
Icerental called and collected us from the hotel, they had dug the Vitara out of the show and warmed it up.
We ventured off and had no issues despite the extreme conditions.
All round excellent service and the vehicle was very good even on the icy/snowy roads.

Our experience with Icerental 4x4 and Northbound was superb! Before I even got to Iceland I had to make some changes to the reservation and they were on it immediately, very respnsive to my needs! Once I arrived in Reykjavik, the staff were very helpful, there to pick me up at the airport and take me to the office, right away. They were friendly and knowledgable with any questions, and the car was excellent. We drove the Ring Road in winter and though people don't recommend it, it was smooth sailing in the Vitara. Thanks guys!

Great service and car. Will rent again in the future if we are going to Iceland.

I had a great experience with Northbound and Icerental. The gentleman was not at the airport exit because he had to drive another customer, but when I called he assured me he would be right back (it took him only about 10 minutes to arrive). Very prompt service. The rental spot is just 5-6 minutes down the road. It was very easy to get everything signed and situated. We had rented a Dodge durango, but they did not have one so they upgraded us to a bigger Nissan Patrol with a top basket for our extra bag free of charge. It was a great experience overall and the price was fantastic. Would highly recommend and will definitely rebook with them in the future.

Icerental 4X4 met us at the airport as promised and following a very short transfer we were soon in our Grand Cherokee. Whilst not new the vehicle had good tyres and ran well.
We were glad to have such a vehicle on the Sunday following the highest snowfall in Iceland since 1931. I would definitely recommend to anyone looking for a good value vehicle.
In fact my daughter is visiting in June and will book with Icerental 4x4

Everything went well from our arrival to our departure. Friendly staff, good condition vehicle, and nice price. The perfect rental choice! I hope we can return to Iceland soon. Thanks a lot, cheers!

We had a great experience with IceRental 4x4. Airport pick up was easy, the staff was friendly and 4x4 car took us all of the southern coast easily. We loved it! Their instructions and guidance were very helpful. And when the unfortunate event happened that we got stuck in black since, they quickly dispatched someone to tow us out!

It was great! It was very easy to find them at the airport. We got shuttled to their facility to pick up the car. The paperwork was fast and easy. When we returned the car, they shuttled us back to the airport. Didn't have to wait long. The car was okay. Can be better, but we did pay for that.

everything was fine, the customer support was polite and very responsive.

Very good!

My experience with Northbound was excellent - we ended up with an upgrade to a larger SUV which ended up being a godsend because we had a lot more stuff to haul around the island than we thought.

I have been to Iceland more than a dozen times and my rental from Icerental 4x4 was the easiest, smoothest, best car rental I have had. The car was without problem, the staff was friendly and helpful, and the whole process was ideal. I will definitely use them again and again.

The car was great and the price, too. We had a really good time and I can totally recommend the northbound Company. Everyone was friendly and we had no comlications.

Everything with our car rental was great.

It was a great experience. The car was in really good shape despite the age and definitively suited our needs. We did not have any problem with it and the attention from Northbound personnel was great.

Excellent. Very easy to book.

Efficient airport pickup and return, kind and friendly staff. Good price and great experience

We had an outstanding experience using Northbound Icerental 4x4 during our trip to Iceland. Runar was incredibly helpful and provided us with a great to-do list upon visiting the country. The vehicle was great in the winter weather, and the pick-up process was seamless. I would strongly recommend this company to anyone visiting Iceland on vacation.

Excellent! Everything about the whole experience was positive and I would not hesitate to use Northbound again. They were truly a pleasure to do business with!

The guys at Icerental 4x4 were friendly and helpful as were the support team at NorthBound. Best price and very happy with the booking and holiday!

Excellent, from 1st pick-up to drop off. Very professional yet easy going people to work with

The Suzuki Vitara 4x4 was great on gas, clean and was fun to drive. the studded tires made driving around Iceland very nice.

Great service and very friendly and helpful staff. Highly recommended.

The two guys that helped us at Icerental were prompt in meeting us (even at 5am at the airport), super friendly, and all around great to work with. Our car was very nice considering it was 9 years old. Window had some trouble rolling down, but otherwise no issues. Highly recommended!

Great service! So grateful they advise me to take the premium insurance package due to accident prone in winter. When I had a car accident, they took care of everything smoothly.

We hired a Suzuki Vitara for 5 days when visiting in early December. We found the car to be is great condition, in fact we were presented with a model better than we expected. And the service provided by Northbound couldn't have been better. All round easy and enjoyable experience.

Our Jimny from Icerental 4x4 was great. We recommend that rental car company!

They were very good, the only problem was of my own doing - the door blew open in strong wind, something I should have known from experience could happen. The door was damaged, and this type of damage is not covered by insurance (something I was aware of beforehand), and it was quite expensive to fix but not as bad as I feared and the owner and staff were very sympathetic. But we warned! This type of damage is extremely common - an old trick that I'd forgotten, but is very simple to follow: In strong winds, always try to park facing the wind direction!

We came in Iceland in December and we had rent a little 4X4 Jimny, perfect for two person! A person came in the airport for welcome us and after we let the car in the airport for the departure. If we will come back for the summer we will rent the same 4x4 at Northbound!
Thank you for everything!
Mélanie & Guilhem (French people)

Our experience with Northbound was excellent. The website is easy to use, and we were able to rent a 4x4 much cheaper than other global rental companies. The Suzuki provided was a very fun ride. Perfect for traveling Iceland during the winter weather! The staff were so friendly, and the customer service was superb. They offered to pick us up from our hotel, and provided great advice regarding travel spots and travel conditions. They were very easy-going with the car return, and did not charge us additional fees, though we returned the car a few hours late. I would definitely use Northbound again!

Excellent! From the airport pickup to the dropoff, we couldn't be more pleased. The Honda CR-V with studded snow tires was absolutely the best.

Great and easy!!

Fantastic, no issues.

Our experience with Northbound was great! Although we had some difficulties finding the agent when we first arrived at the airport as there were so many agents from different rental companies there, it wasn't a huge issue. The staff were really friendly and helpful, and provided us with useful information for our trip as well. The car was a bit old but was surprisingly really smooth. It served us really well throughout the trip. Would definitely recommend it to others.

We had great time in Iceland. Wheatger wasn't really nice but we did a good choice by using your 4x4 car. It was snowing all day our first day in Iceland but that wasn't problem for our trip. You have a very good service and we will come again on Iceland and chose your car.

Great service! Very polite and helpful. They came to pick us up at the airport and when we returned the car they brought us back to the airport. No complains.

I was very satisfied with my Car Rental experience with Icerental 4 x 4. The booking process was very simple, they collected me from the Airport as arranged and the car was ready when I arrived at the offices a few minutes drive from Keflavik. I rented a Suzuki Vitara which was in good condition and I never had any problems with it during the 4 days of driving. I would have liked a USB port, but I guess other vehicles do have them and I should have made sure before booking.
I intend to return to Iceland in the summer of '17 and will have no hesitation in booking again from Icerental 4x4. The service was excellent from the staff who were very helpful and in my experience, I would definitely recommend them to other travellers. Thank you and I look forward to seeing you in the summer. Dean

Excellent. Great service from start to finish !

Excellent experience, great customer service! We had a nice time driving around Iceland and had no issues with the car. The rental office in Reykjavik was easy to find.

Great, easy rental experience. Booked very last minute but arrived at airport to meet nice staff member who took us to the offices 5 minutes away. Straightforward, no nonsense contract setup and off we went after quick extreme weather brief. Would definitely recommend and use again.

Hello everyone,
We have spent our holidays in Iceland for nine days at the beginning of November 2016. We rented a Hyundai Tucson for eight of those days. The car was from 2008 and worked very well. We made a round-trip of about 2400 km. We could drive any road in Iceland without any problems.

Before the rental we could take pictures all around the car so that any scratch or whatever was documented. We got papers/ copies of the car conditions. When we brought the car back, they didn't even check the car. I think the reason for that is that the car was from 2008 and already had some scratches etc. We could call when we had trouble with the car. One day the car didn't want to start. There must me light switched on during the night. We called but solved the problem by ourselves. We contacted neighbours to help us. They did. Everywhere you go, you can contact the icelandic people. But we have been there in the off-season. If you go there when it is busy, it might be different.
Another advice: Do check the functions like windscreen wipers as well as scratches all around and on the roof of the car.

Overall the rental went as well as our whole iceland-trip. I highly recommend Icerental 4x4. They have the best prices and it works very well. Before our rental we read some comments and recommendations here. It helped. I hope that I can contribute to your decision.
Enjoy!

There was a bit of a miscommunication when we arrived but it was fixed promptly - we had changed the date of pick up a couple months prior to our travels, and apparently Icerental 4x4 hadn't been notified of this. However, after waiting a while for our car to be dropped off we called Northbound to check on the status and they quickly remedied the situation. Other than this small hiccup, we couldn't have been happier. Northbound's customer service was great - I had communicated with them via email a few times prior to traveling and they always got back to me within the hour. The people I spoke with were very pleasant. Overall, we were pleased with the Jimny (especially the price, which was MUCH cheaper than other rental companies!). I would definitely go through Northbound again.

These guys were great, very accommodating to my changing plans. The price i got for a 4x4 was the best I could find. And they guys were fun to talk to on the way to and from the airport

We had a very early morning arrival. Traveling tired is never fun and often stressful. The experience with both Northbound (super simple booking and great communication) and Icerental4x4 (on time and super efficient getting us on the road without delay) was awesome. Thanks to both of you for making renting a car for a long trip, just great !!

Quite positive. Good prices, good vehicle, helpful people (I showed up early and they were still able to work with me) .

Very good :)

Abbiamo affittato un Suzuki Gran Vitara per 8 giorni, prezzi molto buoni per gli standard islandesi. Si tratta di un rent a car locale, con un buon parco macchine. Quando sono arrivato mi hanno fatto scegliere il colore e mi hanno proposto un modello più recente allo stesso prezzo. Per quanto riguarda l'auto non era proprio nuovissima ma ha fatto molto bene il suo dovere. Lo staff è stato gentile e disponibile nel darmi tutte le istruzioni del caso, in un ottimo inglese. Al momento della consegna dell'auto vi lasciano anche un numero da chiamare 24h su 24h per i casi emergenza. Fortunatamente non ne abbiamo avuto bisogno.
In definitiva è stata un'esperienza molto positiva, consigliatissimo!

Staff was very friendly and helpful. Our jeep was the perfect vehicle for our Iceland adventure. Would rent again from this company on our next trip back.

My experience was amazing with these guys. I made a mistake when booking and had arranged to pick the car up in Reykjavik when really we needed picked up at the Keflavik airport. I called them and within 10 minutes they were at the airport and drove us to get our car free of charge. They also thought the vehicle we booked was too small for the group (which they were very right) and gave us a free upgrade to a larger vehicle. Would definitely rent again!

Our first trip to Iceland was great! After arriving at the airport our first stop was to pick up our rental. Icerental 4x4 picked us up at the airport and drove us a short distance to pickup our vehicle. The Hyundai Tucson as an older vehicle but it got us around and had good gas-milage. We did a lot of driving around Reykjavik and the Golden Circle. The GPS provided came in handy but I highly recommend everyone to download the app 'maps.me' as it will NOT use your data. Neither will the provided GPS but we found the app easier to use etc. All in all, Icerental 4x4 was great. The staff were friendly and were able to answer all of our questions.

It was absolutly perfect. The company gave us ecery information what we had to know about the car and the driving rules in Iceland.
Well the guy was a little bit late, picking us up, but we learned later, that life not really begins before 10 am, and that time was 8 am on a monday. So no problem.
The previous user of the Suzuki lost the front plate of the car, so we only had the back plate, we were a little bit afraid about that, but the guy at the rental calmed us down, as no police cared about it. Well the was the truth.
The car was OK, it is everything that you expect from a Suzuki.

Renting with Northbound was great. They and Icerental 4x4 were very responsive and helpful in the lead up to our trip and during. It was the best price we found. All went smoothly!

Icerental 4x4 was great! They didn't have the car we rented when we arrived -- instead they upgraded us to a larger, better car! It handled the few F roads we drove on fine, and felt very dependable (though the brakes were a bit squeaky).

The process of renting from Icerental was really seamless and hassle free. The friendly representative picked us up from the airport at 1 am and we were promptly handed the car with all the necessary documentation and instructions. The car was what was promised. No surprises there! On our return, it was again very smooth and hassle free and we were promptly dropped at the airport.
I would 100% recommend Icerental to anyone looking to rent a car in Iceland with maximum value for money. Also, I would recommend the highly professional Northbound for anyone looking for a one stop shop for their travel through Iceland.

Ice rental looks like to be a small and professional local car rental. I was picked up at the airport as agreed. They charged my card with the exactly amount my Northbound voucher showed. The car (manual Suzuki Vitara) was clean and new. Everything was so easy. Upon return, a quick look on the car, everything was ok and they took us to our B&B for our last night before flying out. Overall, that was a great experience renting from them. Would strongly recommend Icerental 4x4 to anyone going to Iceland.

Everything was fine :)

We had a fantastic time with our 4x4 rental. We really appreciated being able to get onto some less travelled roads because we had a 4x4. Iceland is stunningly beautiful and there are plenty of things you will want to see around the ring road, but there are a lot of special places on the 4x4 roads as well. We also enjoyed the fact that we could camp in our car and so we didn't need to pre-book our accommodation and thus had more flexibility to stay longer when something took our fancy, or to move on more quickly when we wanted to. We appreciated that we just had a car, not a Ute with a home strapped on the back because we could drive more rapidly with confidence. We saw plenty of the other style of 4x4 camper traveling at quite slow speeds. The trade off is less space inside the car, but we were very happy with our choice. We found Northbound very pleasant to deal with and they responded very quickly when we had a minor problem with the car and had everything fixed in next to no time, even though we were on the other side of the country at the time.

My wife and I rented the Jeep Cherokee Laredo 4x4 with automatic transmission from Icerental 4x4 and Northbound. Our experience and time in Iceland in the Jeep was amazing! The car came complete with a great GPS, which helped us explore the country, and the other equipment that came was great too. We had a table and chairs for hanging out at the campsite, and all of the cooking utensils we needed for great campsite meals. Sleeping in the Jeep was actually very comfortable and warm with the sheets, pillows, and sleeping bags that came included. All of the employees we worked with at Northbound and Icerental were great to work with. We WILL be back!

Renting a car at Icerental 4x4 was very satisfying! They were very attentive and we were taken to their office to pick the car and also led us to the airport after leaving it. All perfect!

perfect car for our trip (it was not a new car but was perfect for driving through icelandic roads!). Icerental 4x4 is a small provider but they are very friendly and helpful

I consider my experience with Icerental 4x4 totally positive. The staff was very competent and courteous. The car that I rented (Suzuki Grand Vitara) has had no problem and it turned out great for exploring the fabulous and extensive Icelandic soil. I hope to return soon in the beautiful Iceland and rent again a car with this company.

Got a very good car, Icerental 4x4 is a very good company, everything was ok

We drove 3000 km without any problems. Great, reliable car, really good, friendly and helpful staff.
I would definately recommend Northbound.

We started and ended in Keflavik and went the road Nr. 1 nearly completely around Iceland. It was good to know we have a lot of space in our car and we have enough reserve for all roads in iceland. Anytime my decision would be the same. With icerental4x4 everything worked good and fast. My heartfelt thanks to the friendly people in iceland, who made our holidays to an extraordinary experience!

My experience renting a car with Icerental4x4 through Northbound was absolutely perfect!! Northbound is a ver useful page where you can compare all the rental cars and prices!

I finally decided Icerental 4x4 for their price but my surprise was that not only the price was the best, also the service and car!!! They gave me a brand new Suzuki Vitara (only 2 months old, with 23,000km) whihc was just perfect: big, nice, comfortable, with incorporated GPS, bluetooth, 2 USB to charge the cellphones... The owners were also very friendly and helfulp! Upond arrival (our flight arrived very late at night) they were waiting for us to pick up the car, explained us everything abour roads and insurances, gave us some Icelandic tips and... gave us a free extra driver!!! :)

Im really very happy with our choice of using Northbound and Icerental 4x4!! I truly recommend everyone to follow my choice! ;)

We rented Suzuki Grand Vitara from northbound for 10 days. The idea was to travel complete circle around Iceland and to see as many places as we could.
The Suzuki grand vitara 4X4 that we got was almost new car(2016 model).
On the day we took the car from Runar, everything went smooth with payment. He gave us some tricks and tips.

Throughout the journey the car had no issues at all and it was very comfortable journey ( Thanks to 4X4).

Unfortunately on our way in the middle of somewhere we had flat tyre on our car. We called Runar at night , but he did picked up phone and asked him for the possible solutions. He did provide us some support to change the tyre on the field. Thanks Runar for that support and help.

Rest of the journey was super cool and we did saw some outstanding places and spots. As we went to Iceland in June, we were in car for more than 15 hours each day so having good stable car was very important.

Grand vitara served that purpose.

I highly recommend "Northbound" cars for their clear communication, clean paperwork and good support.
I would rent your car next time.

Thanks
Omkar
2016

Iceland 4x4 picked us up at our hotel and took us to their office for a quick paperwork and we were on our way. We drove on various paved and unpaved roads around Reikjavik to find places to go hiking. Good experience.

Great service as before. Will use again next time we are in Iceland!

Thanks!

The Suzuki was great, and the staff at Icerental4x4 are first class. Much better experience than I've had at many major rental companies - which I attribute to their more start-up, entrepreneurial hustle to do the right thing. They picked up my family at KEF, drove us to their small but convenient space nearby, processed some paperwork and we were on our way. Friendly, clean and knowledgeable - and very hard working guys as well, ensuring everyone got to and from quickly. The car was virtually brand new, and worked perfectly holding all 5 members of my family (yes, in a Suzuki). Drove it all around southern Iceland with no issues. GPS was easy to use and follow. Gas mileage was also good. Highly recommend these guys.

Friendly and convenient, Northbound made it easy for us to rent a car in Iceland. It's not only easy but a good deal cheaper than using familiar US brands (e.g., Hertz or Alamo). Plus, it was fun to drive a stick shift after all these years. --Russ, Madison, Wisconsin

We had a wonderfull trip to Iceland thanks to Icerental 4x4.

With the 4x4 we experienced a wonderfull valley which wouldn't have been possible to visit with a normal car.

The service from the company was in top, and they where easy to contact with our questions.

Further more we brought our 3 kids, and to make sure of the security we rented car seats for kids also at Icerental 4x4.

We would definitely use the services at Icerental for later trips to Iceland.

The little Jimny was the perfect companion for what we wanted to do. Small 4x4, reliable and easy to drive. The booking process was great. Picking up and returning the car was made super easy.

Our trip around ring road was perfect! Thanks for the nice car, we could also make small detours and the bumpy roads were no problem! F-roads I would not recommend though with a small car like the Vitara. Northbounds service was 5/5 and we were very happy with everything, would recommend!

Thank you. Everything was perfect. Your equip was very helpfull...we enjoyed our stay in Iceland

We enjoyed driving the Suzuki Vitara, we were satisfied.
we just waited 30 minutes in our hotel before someone pick us up to the Icerental but anyway we spent good holiday . Iceland is a beautiful country. Such lovely places to visit!

We had a great time in Iceland and the car was excellent! We would definitely recommend Icerental 4x4 to anyone wanting a nice 4x4 for the whole ring road. The only thing to be improved would be communication about pick up and drop off but overall a great experience.

It was easy to pick up and drop off even though we were picking up at midnight and returning at 4 am. Ended up with a different vehicle, but was good. Tent super easy to set up and put away. Will use again.

The car was very good for what we needed it to do (i.e. Offroad tracks, consumption, ride comfort). It was spacious. I would only suggest to update the GPS maps, as many roads/places cannot be found (i heard many new roads opened recently) and we needed to use google maps to find (good timing with the roaming charges). Aside from that, the service provided was good, and car met our expectations. On a selfish note, a little more HP would have been nice as uphill it can struggles, but then i guess i should have gone for the bigger category.

Renting a 4x4 via northbound was very easy. We rented a Suzuki Vitara from Icerental 4x4. The agent met us in the airport arival ( He didnt show up when we showed up at the arrival hall. I had to call the office and then he said he will be there in 5 minutes ). He arrived after 5-10 minutes and took us to their Keflavik office which is only 5 minutes away from the airport. After a few minutes of paperwork we were on our way. The rental experience was very satisfactory. We didnt have any trouble with the car. We got a Vitara which had about 80000 km on it. But the car did well. We took it to some F roads and other gravel roads and it performed really well. I would highly recommend renting a 4x4 in Iceland. On our return, we returned the car to their Keflavik office and they gave us a ride to the airport in their van. I would definitely rent again through Northbound and Icerental 4x4.

Everything went well. The SUV we had druid break down at our hotel, but we were immediately given a new vehicle. The customer service was excellent.

Chose an older 4x4 and it dI'd well...no problems at all. Good service too. Hard to find coming back...

My experience with Icerental 4x4 was great. I was worried going into it because I had read many horror stories of customers from various companies getting duped by bogus charges at the end of their trip, but everything went fine with Icerental 4x4. For new customers, I would recommend purchasing all of the insurances, as Iceland has some pretty unforgiving terrain.

I liked the car. It was perfect for our group of 5 people (with 5 pieces of luggage). It was a bit old (240,000 km), but served us without any problem.

We had a booking problem at arrival, but your reaction was efficient and you delivered the second car in due time.
The second car was old but nevertheless confortable.
Perfect for the first car.
Your welcome was also perfect
Many thanks.

Pick up and drop off was good except we had to wait for someone else at the airport who hadn't seen the pick-up sign that the man was holding as they came out of the airport - maybe a bigger,clearer sign may have been helpful. Car met our needs well.

Service was good and Hyundai was working perfect! No problems with the car in our trip driving around 450 kms! Even the car was not new and had a lot of kms we didnt have problems!
suggestions could be to check water for windows as was empty and also the fuel tank door was a little difficult to open! And will be good idea to have map route in the car and give advise about to have full tank when leaving from Reykjavik as there are no so many fuel stations on the road!

Everything went without a hitch. The vehicle we requested was not available, so we were slightly upgraded with no extra charge, although as a result, the vehicle's fuel consumption was a bit higher than anticipated. The car and equipment was in good condition and did not fail us during the trip around the ring road. No complaints !

Easy pick up by agent at airport and transport to get vehicle, which comfortably fit our 6 adults and luggage. The older vehicle did have a bit looser steering than a newer vehicle would have, but the price was much better. Overall we were pleased.

Very good, we had no problems at all, your rental agent even helped with the GPS programing.

General experience good.
Only suggestion for your company would be to check flight status for arrivals in order that people are met at the airport as our flight was delayed & no one was there to meet us.
If NL COMPANY had not called we would have been in a pickle as we had no cell phone to call. Otherwise no other concerns!

When we get the car from Icerental 4x4, the Suzuki Jimny was not available. We get a Toyota Rav4 for the same price. It was ok even if this car consumes a lot of gasoline.

Pleasant helpful people and overall pleased with car, but a few things to mention, the sat nav didn't work and the car wasn't in excellent condition, but was fine for what we used it for which was exploring.

The general experience has been good with Northbound. Always available on the phone and we didn't have any problem with the shuttle to/from the airport.

Everything went very smooth. When we arrived they were already waiting for us. After a short drive we arrived at the rental location. Within 10 minutes everything was arranged and we were ready to go.

Our 4x4 wasn't the Nissan patrol as offered but an older American truck, it was roomy, reliable and comfortable. Good value for money and the helpful team of staff were ready to provide advice and information. Given the cost of fuel, I would have preferred a newer turbo diesel vehicle but generally it was fine.

Overall good experience with Icerental 4x4. Someone was waiting at the airport for us as soon as we got out to arrivals section of the airport. The car was in good condition and process to pick up and return was quick and easy.

They have very good prices, getting the car didn't take long and they were very convenient about the check out hours.
One small issue with the car (rear windshield wiper was broken), but it was great otherwise.

4X4 Vitara perfect on road and way

Overall the service was decent. But I would recommend anyone who looking for a car to rent newer models. Iceland roads (especially in winter) can be slippery.

On our recent trip to Iceland, we rented a Suzuki Vitara, despite some concerns about driving in Iceland in the winter. The car got us around safely and comfortable, even during a tense bit of driving through a snowstorm. The staff were friendly and helpful upon pick-up and drop-off. My only suggestion is to put a large sign outside the rental location, as we had trouble finding it when we brought the car back. Thanks for helping us have a wonderful trip in Iceland!

Excellent. Vehicle was precisely as advertised and was in good condition, handled roads well. Our drop off was very efficient and we waited 0 time to be transferred back to the airport. Unfortunately our pickup was approximately 1 hour later than we had requested however the company was apologetic and made it right by us. We were able to decline CDW as we had been told by northbound that we could so that we could use insurance through our visa. Our questions on the northbound website were answered promptly by a real person.

Very good, one I was able to speak to them and ask them to collect us from the airport. The car itself was all that we expected given we had rented a 2008 car. There were one or two problems with it which we reported back to Iceland 4 x 4 - the brake light kept coming on and then going off, there was no working rear windscreen wiper and the sat nag would not always connect in the car - at times the passenger had to sit and hold it! However, these were minor niggles from persons who normally drive the latest Land Rover 4 x 4's!

Good hassle free motoring

We had a great experience! As we showed up to pick up our car, we were offered an even better one, because of the weather conditions. The car worked well for our trip along the coast, good for difficult terrain and snow.
As we delivered the car back to Northbound, a very kind employee offered to drive us to the city of Reykjavik and helped us out with storrage of our luggage, as we had a flight later on.

A very good experience, and we would recommend Northbound anytime to others including ourselves renting a car again.

My boyfriend and I loved the car. It was the perfect size and came fully equiped for our needs. We found out late that there was a windshield ice scraper in the car, but we only needed it for one day and borrowed one from our bed and breakfast. I especially liked the winter tires which made us feel more safe. The only thing we found a slight issue if you could even call it that was when we ran out of windshield wiper fluid. We use water back home and had to hunt around a bit to find some. I don't think we would have used all of it if it had been full when we picked up the rental but I just think this should be topped up like the gas before the car is used again. Thank you so much for the experience! We would definitely recommend you to others!

I really liked our Suzuki Grand Vitara (with GPS) that we rented from Icerental. A rep from the company met us at the airport and drove us to the off-site rental office and had us on our way very quickly. There was an undocumented chip in the windshield that we noticed before departing and that was quickly noted on paperwork. Returned vehicle and was immediately transported to the airport. Very easy process. Very comfortable vehicle. We needed the 4x4 in a couple of situations.

Our experience with Icerental was really good. We were met at arrivals by a very relaxed man, who took us to our car. We were given an automatic, which I had never driven before, ( I had requested a manual) & the only negative thing I would say is that he didn't show me how to drive it - he left that to my husband, who had driven an automatic in the past. I'm glad I took out gravel insurance, as I had peace of mind with all the cars kicking it up around us. The cars aren't pristine, but that suited us - they're more used & 'comfortable'. Overall a very positive experience.

It was a great company with great service. The car was good, windshield wipers and headlights didnt work too well, but when the car broke down, we had an agent pick us immediately and the new car we recieved was in excellent condition. Overall, our experience was great.

Booking on Internet was pretty easy! They picked us up at the airport and we didnt had to wait, was perfect also! Arriving at the rental place, we paid what we had to pay and singt the contract. After that, Runar showed us the car, we walked around and wrote down the ''defects'' like scratches and bumps. Once we had a little problem. We could call the company and they helped us immediately. Was very good also! The only thing i have to criticize, or who you could change, is that you could have write us a mail, or sms about the returning. We arrived an the company place, the doors where open, but noone was there. After some minutes i found a letter on the window, that we can just leave the Car in a parkingarea at the airport. Maybe they did not know befor, that at this time noone would be there, can happen. Thats the only ''negative'' comment i have to make, but maybe it will help you to change it in the future. Everything else was excelent!! Thank you very much!

The Jeep is very comfy and perfect size for us. Equipped with everything we need. Two tiny things we don't like are that it produces a lot of smoke and that sometimes the heater on the back has weird smell.

I recently rented a 4x4 from from Northbound. They picked us up from the airport and drove us a short distance to their office to sign the papers. They upgraded us with no charge. In minutes we were ready to go. All went went. The explorer was not new but in great condition. It rained solid for three days and we could have used some new windshield wipers, but all else was fine. Our flight home left at 6am which was before their office was open. They made special arrangements for us to leave the car at the airport. So cooperative and good service. Its great to support small companies. I would definitely rent from them for our next visit.

The agent that was supposed to pick up my group was late by 45 minutes. Other than that everything went smoothly. We got our vehicle without further complication, no mechanical break downs during the week, and drop went quickly and effectively. After the first day the staff was able to answer my questions

Well at the end we didnt get the Hyundai Tucson, but a Ford Escape. Its mostly in the same category.
I think a little bit better than the Tucson, in performance. It worked well all week long, make it easier than out other car (Suzuki Vitara) on hilly gravel roads. I can recommend this car to everyone.
There was only one little problem with the car, what we did not realize when we get it, that the windscreen washer tank was empty. We fixed that on our own, but that cost the 5.0 rating

Super nice service og good cars for icelandic roadtrips.

The car work well for us, we could do everything we had planned perfect! We highly reccomend renting a 4x4 to travel around Iceland and for sure we would reccomend your company. Thanks for the experience Northbound!

Everything was OK.

The car works very well. It's not brand new so we don't have to worry about the scratch from small rocks. The space is big. We can leave some stuff in the car so we don't have to take them with us each time we check in/out to a hostel.

We had a tour of of the Iceland and your service was super super good!
Thanks a lot for all

The car with roof tent was the best way for us to explore Iceland and we had a great time there

Very good. The gravel insurance was definitely a good advice. The car was a little bit old but very reliable. The fuel consumption was high and in Iceland it turns to high a cost. I would advise to take this car over Dacia Duster or Suzuki for F Roads. We had a smooth trip thanks to it.

The car was adequate for our purposes (i.e., mainly the Ring Road, with only a small amount of low-speed gravel roads including the last unpaved section of the Ring Road). I was happy to have a manual drive to gear down for the 12% downgrades occasionally encountered! The car handled well. It is a bit underpowered for climbing some of the grades (paved roads, 90 km/h limit), and I was only able to maintain speed (e.g., 70 km/h) by gearing down to fourth or even third. If you are going to travel anything more difficult, I suggest a car with larger tires and greater clearance (I crept along one gravel road about 8 km to reach our accommodation, and did not have any problems by steering around the dips). Does the Vitara have daytime running lights? I was unable to tell (and I hope it does have such lights).
A big recommendation to rental companies would be to provide a basic guide to some important and different rules of the road (e.g., explain: two-laned traffic circles; no right turns on red lights; single-lane bridges, righthand pull-bys; etc.)
Also, the GPS worked well, but we couldn't figure out how to permanently turn the radio off (we kept having to mute it), and how to increase the volume on the GPS.
Overall, for our trip the Vitara was satisfactory.

The car did its job and got us where we needed to go, however it had some issues when automatically turning off and then accelerating. Overall the car rental was a good experience, and very helpful to have the GPS

The vehicle was good. We didn't have any trouble with it, it performed well for what we needed it. We didn't really do anything radical with it, kept mostly to made roads. We had some snow and slush on the roads and the tyres performed quite well. The interior could have been a little cleaner when we picked it up, but it was warm inside at least.

Very good

The Employees were really nice and easy to speak with. Transport was fast and on time. The car was ok, but the wiper on the back was missing, which was annoying, because if its raining a lot you are not able to see anything in the back!

Everything works very good. The only thing, I would prefer, is the possibility to get money back for the service we didn't use (and I notice via mail during the booking), that we have brought the car back ourselves to the station in Kevlavik. But everthing else, changes a.s.o works easy.

Our general view was good. There could though be more information on how the car is picked up from the airport. The person coming to take us to the car rental place had already picked up another group and we had to wait at the airport. If possible, the person meeting the customers could wait everyone. Alternatively if there are bigger groups renting a car, there should be more personnel coming to meet them.

Runar from Northbound was extremely helpful and answered all our many questions as we looked to prepare for my first trip to Iceland. The gentleman who met us from iceland 4x4 to give us a shuttle ride rise to get our car was about 45 minutes later than our pickup time, but that ended up not being a big deal to our schedule . Friendly guys and overall the experience was great and would recommend. Highly recommend taking pictures of your vehicle beforehand because we found that there was one small piece of metal that was bent on the side of the car that they asked us about after we turned the car in and we saw in the pictures that it was there before.

The car was fine! A few times we had issues with starting the car.. but this was not a big problem for us! You just had to try a few times ;) We dropped of the car in the Reykjavik Office. Nobody was there but when we picked up the car they told us that we can leave the key in a box at the office entrance. So all in all we were satisfied and we would rent a car again :)

Shuttle bus from and to the airport was really convenient. The rental process was quick and easy, but also made me feel a little nervous. No one inspected the car with us before I drove off, unless they take pictures of the car after every customer. I was afraid I would be blamed for something. The car made it through, but there was a check engine light, the driver door didn't close properly, some windows didn't work, and something kept making a noise. Overall the rental experience was fast and easy, but I didn't have peace of mind driving this particular car it was the cheapest though! Still very grateful.

Hi, as it happened we were given a regular, not Grand, Vitara as arranged. Wondering now if some money should have come off the bill? Guys at the office were great, car was fine and was good to have after the giant snow dump on Feb 25-6.

The staff at Icerental 4x4 are friendly, helpful and prompt with the airport pickups. I hired a Nissan Patrol 2008 model. We traveled quite some distance in the car, with 7 people it was ok albeit a little cramped and we had to use the roof box for 2 items of luggage. The winter tyres were in good condition and we need most days. The only criticism with the car is that the steering head some play in it, which, made driving a little challenging in high winds. Other than that every thing was great and I would use these again. Many thanks to the staff at Icerental 4x4 for a great holiday experience.

Overall experience was positive, the staff was extremely friendly and the process of rental and drop off wen smoothly. Our main concerned was with the maintenance of our vehicle, the front wheels had a lot of shaking and small pot holes would cause the vehicle to veer from side to side. This started from the moment we picked up the vehicle. We understand that we chose an older less expensive rental, but vehicle safety should still be high priority. Other than that I would recommend the service we received to friends and other travelers.

Excellent, exception the GPS who didn't found all the touristic place we had visited, so we were old school with a map!

The staff from Icerental 4x4 was extremely helpful and arrived promptly at the airport to pick us up and take us to the rental vehicle. We were given helpful pointers and headed out to explore Iceland. The Dodge Durango had a few issues but for the most part was a nice big solid 4x4. To note for repairs: None of the interior lights work and the drivers seatbelt is very difficult to latch. Also, one of the back up lights is out and the windshield wipers desperately need changed.

The overall experience was good. There were however two minor things that were a bit uncomfortable. First of all, despite the fact that I had requested two baby –seats none was available for the shuttle from the airport to pick-up point and we had to drive with the babies on our laps. Secondly, once we picked up the car we were told that it has to operate constantly on 4X4 for our safety and they were right but it would be good to have known it in advance so as to estimate the respective cost. The car was in a good condition (not perfect) and the personnel were polite.

I'd say it was very good overall. Didn't have any issues with the car. Was thankful for their flexibility in the return time as well.

It was good. Thank you.

The general experience was very good. Your employees are generally very friendly. The only issue I would like to raise is that the entrance of your warehouse is not very clearly labelled. On the day we dropped the car off there was heavy snow and it took us way too long to find your car rental place. Other than that no complaints in terms of the car.

Hey. It was OK, BUT you have to control the car - here i think about the cleaner of the front and back window (i do not know the right word, but i think you know. I was the driver, and i could not see much through the window. It can be dangerous - special when it is dark and raining. That was all. Have a good Christmas.

Nice rental. Very good contact with Icerental 4X4. Not the most recent Suzuki Gran Vitara but it was still pretty good. We couldn't make real high mountains roads but it helped several times during harsh weather conditions, on other minor roads with some holes and several times also when we used F-roads, even if it was not for long distances...
Company chosen because it seemed really reliable.

Had a great holiday and the car was fine. I haven't got too much experience in 4x4 driving, it would be nice if you provided a short demo on how best to manage the car through tough terrain but other than that we found it comfortable

The people from Icerental 4x4 were uncomplicated and gentle. Sadly we had a little problem with the lock of our drivers-door, wich was fixed very experimentally and took much of our first day on Iceland to get fixed. A good thing was that we got a reimbursement of that first day without a big discussion. Another thing you could criticize was the mold on the backside of the mattress, because there was no lath floor to enable the air to circulate under the mattress.

Sadly the cruise control didn't work and there was no auxiliar heating system as was stated online when we did our reservation.

The car we rented from Northbound was great. Our only complaint was that it was locked in 4WD mode, as it was explained to us that previous clients had caused accidents by forgetting to use it appropriately. However, we found that driving the car whilst locked in 4WD mode in the city, proved quite frustrating, as the car was difficult to drive, especially when reversing.
We found the central Reykjavik office difficult to locate, but the staff were very helpful & had been trying to contact us while we were looking for them, but we didn't hear the phone.
Great car rental prices & good customer service. I would recommend Northbound to other travellers for car rental in Iceland.

great car in good shape, hotel pickup worked fine, everything was done fast.
Unfortunately, at the agreed return-time was no-one at the office, so we just dropped our keys.

The car was old and well used but clean and reliable. The only gripe is the price they charge to ferry customers to and from the airport it felt a bit steep.

Our experience was great! The car was brand new, well equipped and really good even in F roads! The guy of Icerental 4x4 has been really kind he explained us everything we needed to know about the car and so. Also I have to say that I was very happy with chat service of northbound; they reply promptly and they were always very clear.
Only two things to remark related to pick-up and return car procedure:
- pick-up at the airport (near the airport actually) took a little longer than expected (we had to wait in the arrival hall almost an hour) but ok I understand that it was because of the high season;
- about the return, we had to bring the car to Icerental office despite in our booking were indicated that they would picked up the car from any location in the Reykjavík area. However we agreed that somebody would take us to our hotel once returned the car; unfortunately there was nobody at the office even if we went there before closing time, we tired to call them but nobody answered. So we put the car keys in mail box...and had a walk with our (heavy) luggage..

Dodge Durango has been a perfect car for our journey in Iceland; no problem at all even if it is not a new car. The people of the renting office were not too kind.

Northbound provided excellent service. The car was unexpectedly roomy, but the Suzuki VItara keeps on beeping no matter what, for too many reasons. I suppose the electronics are a little exagerated. The trip with it was good and it behaved quite confortably both on the paved and gravel road.

It was Ok, but the car was very old and noisy, the guy didn't explais us anything about the car and we didn'd know how to change the 4x4 traction, or if it was possible. The glass inside was very dirty on the drivers side. But we end our trip without any complication so it was Ok.

This may sound like a poor review but it isn't!
It was an older Patrol than we expected, we had trouble opening doors and parts of the front seat kept falling off. It's fuel economy was very poor as you would expect for this size vehicle and the general condition was not great - however, the engine was very sound and the car was a beast..... and the size met my families needs. The character of the vehicle added to our Iceland experience.
I would use this company again.
Perhaps a better map to show your location would be helpful

Alles topp soweit. Da ich auf einen anderen Flug umgebucht wurde, waren die Jungs von 4x4 nicht sofort da, aber ein kurzer Anruf genügte und 15 min. Später haben sie mich abgeholt. Auch die Übergabe und Rückgabe waren absolut problemlos.
Das Einzige was mich störte war der allgemeine Zustand des Jeep Wrangler 4,7 V8, sowie der Verbrauch von 25 Litern auf 100km. Der Wagen klapperte an allen Ecken, lier aber trotzdem sehr zuverlässig was gerade in der Wüste und im Hochland absolut wichtig war. Und auch wenn der Verbrauch monströs war, der Motor war der Hammer!! ;-)
Alles in allem 4 Sterne, jederzeit gerne wieder und sehr zu empfehlen.

The Jeep Cherokee was great. We were very glad we rented a 4x4 as it allowed us to explore the F-roads with no issues. It was also priced quite reasonably. I recommend that you guys add a thicker mattress as there are bumps underneath that are not pleasant to sleep on - but this is a problem that's easily fixed. Glad to rent from these folks and would do it again!

The pickup process was a little difficult, we arrived a little earlier and didn't really know what to expect. But everything went well after a call.
The car was fine, it drinks fuel like crazy but ah well, 4x4...

The staff was quick to reply to questions via email. Picking up the car was an easy process and I had no issues when returning the vehicle except that no one was at the office when we were scheduled to return the vehicle. We called the phone number and someone came quickly to collect the keys and check the condition of the vehicle. The vehicle had many kilometers on it (over 200,000) and condensation collected on the windows inside the vehicle. Overall, I was happy enough with the customer service but would have liked a car in better condition for the price paid.

Good car with large space and confortable drive for everyone in the car.
Car was a little bit old and we felt with the doors for example but that was OK.

As I can see you have a good digital business communication, I'd recommand to send a reminder with detail of the process where to wait in the airport when we arrive before to be pick up.

An Updage of the GPS map would be a plus if Icelandic map allows it ;-)

Thanks

It was OK and I guess a bit cheaper than the other companies. Please get a tel.number manned 7 days a week. And the car could have been cleaner.

Was a good vehicle for our adventures but needs some minor repairs such as breaks and wind noise on drivers side door.
On pick up we were told to return vehicle to pick up location but when we got there no was there but a sign stating to drop off at airport. It would have nice to have been notified of this change prior to leaving day. Suggestion is to have rental address input into GPS as it was difficult to get the GPS to locate it.

ICerental 4x4 delyed to meet us at the appointed time which is 11:00 a.m. for 45 minutes (we landed since 10 a.m.and picked up baggages and waited around the arrival hall since 10:30 a.m.) Once the time is 11:20, we called them and they had us wait another 10 minutes which screwed up our traveling plan. We feel rather disappointed for not being on time and they excused something else that the flight was delayed and just arrived at 11:00 a.m. However, if so, they should have picked up no later than 11:15 a.m.
Other than that, everything seems to be fine e.g. Type of car exactly the same as we choose (but the car size is pretty small to put all 3 big luggages (2 suitcases and1 big backpack in the rear trunk. We recommend to choose bigger car for more spacious trunk.

GPS (free with the car) for us does not work well, we cannot find most places from spelling. It looks it is not up to date for the route. we'd rather use google map for better navigation.

Returning car is very easy, just drop the key at the hotel reception and we called the rental office to pick it up.

Within 12 hours, the car I rented had a broken trunk (and in turn the lock button on the remote didn’t work) and a broken passenger driver side handle. I was supposed to get a replacement vehicle but it never showed up nor was anything communicated to me why it didn’t show up. Overall the car worked well enough for us but I am not sure that I would rent from them again.

The operator was nice but it took us a long time to find him, because he didn't have a board with my name on it. Also, I was surprised to be picked-up by IceRental, I thought the service was Northbound. Not what I was expecting. Other than that, the car was great.

Also, I paid for a pick-up and drop-off, but on the night of the drop-off they said they were closed so I had to drop-off the car in the parking myself. I paid for a service that I didn't get, and might I add that it was pretty expensive. They didn't offer to reimburse me for that.

All in the all, the car worked out really well, but there were some hiccups at the beginning. We went to pick up the car at 8 am so there was only one worker on site. We were greeted, cruised through the process, given the keys, and then he left. We went to get the car and it would not turn on. It didn't even turn over when the key was turned. We then stood around for about 30 minutes before the representative returned to the office. He then let us take the car that he had been driving. And let us return the car with a half tank as opposed to a full tank to apologize for the inconvenience. He also failed to explain the dropping off process which led to some fairly high stress as the office had closed early and we had no idea what to do with the keys. The car, however, ran fine and worked well for our two day excursion.

Icerental was quite busy upon arrival. There was nobody available to answer the phone when calling for a shuttle pickup from the airport. We had to call their emergency roadside line to get a hold of someone, then the owner of the company came to personally pick us up. The customers before us rented the car we were supposed to get, so we were downgraded to an old Subaru with some problems. The gas mileage was bad, the car was loud, their was no windshield wiper fluid, and the gas door didn't open. Otherwise the employees were very nice.

Quite good. The vehicle however was rather old and a fuel guzzler. It smelled of fuel as well and we were worried that it might stall.

We hated it. It was worn, rattly, need a thorough cleaning inside & out, not just a quick wipe down & vacum and did not give us confidence. It had food crumbs in every crevice although it had been vacuumed it needs a quick dry paintbrush sweep of them to just make the next user not feel uncomfortable. When we received the car my comment to the rental agent was this car is a piece of crap. He said this car costs $14,000 here...
The passenger front floor mat was worn completely through with a 12" tear. Transmission slipped occasionally and smelled going up long highway hills, rear wiper was missing, cruise controls was broken, rear hatch would not open so we had to drag luggage out thru the seats, air conditioning did not work, heat only came on thru the windshield upper area, so you could not warm or dry your feet. Something rattles underneath the car as soon as you go over even a slight bump. It had dents, dings, window glass chips. We have 2 older cars at home that we drive & keep them clean and well cared for, so it can be done. We felt cheated out of places we would have liked to go. We paid extra and rented a 4x4 and not a sedan so that we could access the many places we had read about without worrying about the car. We stayed off some dirt roads that were being used by sedans because we did not trust the car. All we did was worry that it would break down. I would NOT rent from this company again. We had to drive like we were in an old worn out sedan, and should have been charged for that. With insurance & the rental is was over $1000, for the 11 days.

Initially a good impression. Unfortunately left my phone in their office at Keflavik when we picked up the car at 5am. I called at about 7:30am from Hveragerdi and they suggested meeting in Reykjavik to pick it up at 1pm. Drove back from Hveragerdi to meet at 1pm. They arrived at 1:15 without the phone. Told us to wait as someone was bringing it. We sat outside the office for 2 hours. Finally at 3pm the phone was delivered. No apologies, no compensation for our time. They should have suggested that we pick it up at Keflavik when we called at 7:30 am. It limited the time that we had to spend on our vacation :(

Mostly everyone we interacted with was friendly and kind. I picked up our rental after landing in Reykjavik at 4am, so it was dark and early. The person who handed off my car to me was unable to show me the previous damage on the car, and a cracked bumper that was there before we had on the car was not noted as precious damage. There were some things off with the car: the speedometer was off, but they had included a GPS that we had opted out of that showed us the correct speed. The fuel gauge was off, so we never knew quite when to gas up. The driver's side door could only be locked and unlocked manually. Sometimes when opening a door, the blinkers for the car would turn on. The alignment of the wheels was a bit off.

We called every time we noticed things were off, including when we noticed the damage to the bumper. We were fairly certain that we hadn't caused this damage, but when we called, the person on the phone said we would be liable because it wasn't marked as previous damage. We spent a part of our trip being really stressed that we would have to pay for this mysterious bumper crack. When I returned the car, thankfully a very friendly person helped me and let me know that this damage was already there, and not to worry. I should have taken pictures beforehand, but it was really dark that early in the morning and difficult to see properly.

That being said, we had a safe trip driving the ring road, and this was a more affordable 4x4 rental than other companies. Wish we knew about the speedometer and ge fuel gauge, which were the most concerning issues.

Overall, renting from Icerental 4x4 was a sub-par experience. To start, no one was at the airport to pick me up at the time of arrival. I had to call the office twice before someone finally arrived, waiting over a half hour in the process. Secondly, the interior of the car itself was pretty dirty (as in dirt dirt, not trash everywhere), and the wipers did not work consistently throughout our trip. The rental customer service person even apologized about the wipers when he had to take us to the airport in the car for our return flight and saw how bad they were. Lastly, we were never given any instructions on how the car return process would work, and how we would get to the airport. We needed to return the car by around 6 AM in order to make our flight in time, and were never told if they would be open at that time, or whether there would be someone there to take us to the airport timely. We emailed them two days before our flight with the question and received no response by the next day. We even went to their location in Reykjavik during their business hours to ask and their office was closed. After following up again via email we finally received a response, someone was present at the office at 6, and they were able to take us to the airport timely enough.

It is unfortunate to let you know that my experience with your company wasn't really good.
First of all, despite indicating the time to fetch us at the airport, we waited for 30mins before we found the guy for our car rental.

Upon reaching the company, things were very rush as your employee was rushing to fetch others from the airport. Things were not explained to us clearly and when yiur guy told us that the car has full tank, it was only 3/4 full.

Next, i wasnt told that the car backwiper was not working. In addition, one of the right door could lock properly. As a result, throughout the journey with heavy winds, our door was constantly shaking. This makeus feel extremely worried throughout the trip.
Overall, i must say that my experience with your company was not a very good one.

Everything worked well. But I received a Suzuki Vitara, which was fine as it was a larger Jeep.
Icerental 4x4 charged us 99.651 ISK instead of 98.651 ISK. I think it was probably by accident and I was not realizing it but it is somehow annoying.
And I was told that a flat tire is not covered by the premium insurance. That is a Little annoying too. At least it was only 3000 ISK to repair it.
Last but not least it seems that the cars are not serviced in the best way before they give the car to you. There was salt at the battery and sometimes it was pretty hard to start the car. One time I even needed help by another car with a starting cable. By the way the Motor control light was flashing all the time (Service Center told me that this is fine).

Summarized everything worked and I could drive everywhere that I want to but the mentioned issues gave me not the best feeling. Therefore I rate only with 2,5/5.

I have the car for 16 days, and the car is generally fine. One of the staff is very unprofessional in the checkout process. I bought the most experienced insurance package, and the guy warns me that dent, suspension, etc. are not covered. I have rented cars around the world for over 30 years, what's the purpose of buying insurance if none of these things are covered. If they are not, I think it should stated clearly during my online booking, rather than last minute when I am checking out a car and cannot find any other alternative. The car has a faulty flat tire sensor which is on 20 minutes after I drove off the rental location till I return the car. I call the emergency hotline multiple times, no one answered and no one called me back. I was stuck in snow once and called the emergency hotline, no one responded or called me back. I called the downtown office. The agent told me, "I just worked here, please call the emergency line." Luckily, someone drove by and helped me out. I found them unprofessional and unable to help when I needed it. Northbound experience is good, it was fast and easy, but Icerental 4x4 was disappointed. Luckily, I didn't have any other trouble.

I'm glad to get this opportunity to write a brief feedback. Our stay in Iceland was epic, me and my friends enjoyed it pretty much. However, the car rental part was what made our journey rather unpleasant. The car was relatively dirty when we rented it. The staff then told us to be aware of the strong wind that might damage the car doors as there were many examples of it and that the insurance does not cover this part.
We were, therefore, very cautious during our stay in Iceland. On the last day when we were returning the car, the staff charged us 100,000kr due to the damaged front door of the car, which looked completely intact. We tried to dispute it, but the effort was in vain. The staff insisted that we didn't protect the door and his attitude wasn't remotely friendly. The whole situation seems pretty sketchy and deceptive. He made us pay straight away without making clear statement. If we ever come back again, this will be the last car rental to take into consideration.

The car given to me was not in right condition (driver window could not be properly closed , noisy engine). Disappointed

I did not have the car requested, the car was in very bad condition, bad tire, bad suspension, bad brake and 250000 km.
I had requested a suzuki vitara and I had a tucson V6 with a terrible consume.
I would not rent a car at home and at Icerental4x4.

I was very dissapointed because:

1. The right front door was not tight and made a lot of wind noise
2. Cabin lights could not be turned off (only when key was removed)
3. The cruise control was not working
4. When raining the wipers did not clean the windows properly (old wipers)
5. Wiper on rear screams like a cat when moving
6. The cover in tha luggage room was missing (luggage was visible during the tour)
7. There was no GPS as described (we had to borrow one from another car)
8. The automatic transmission sometimes failed in D-mode (did not turn the engine)
9. In general a very old car not suited for rental.

Best Regards
Michael Spandet

Pure the didn't Come up at the air Port only After phonening Thema two Timse and a delay of nearly one hour. The car was in a bad condition the right real Light didn't Work asonly one example

1. The plastic cap screw of the toggle in the back seat for putting down the seat is gone, I was scratched and leaved scars on my wrist by the iron part of it.
2. The 4x4 mode can not turn on! I can switch to the "4x4 mode " Evan the 4WD-L mode but the front wheels didn't rotate therefore the front didn't do anything when I was stuck in the snow for more than 3 hours... On Dec 24th...
3. The 24 hours road resceure is not reliable, when I stuck in the snow, I do call the icerental 4x4, the guy who answered the phone want me to send him where I was by text message... I can't reach him since then.

The car that we received was very old and the condition was not very good. The cooland was not sufficient and the wipers were bad making so much noise. Also, there weren't wipers at the back. The car wasn't worth the price we paid. But they picked us up from the airport promptly and they told us to return to P3 parking at the airport and we had difficulties in entering the carpark not knowing how to enter without paying. We were not given sufficient information. Nevertheless, we had a great time in iceland(:

We had to meet with the car (icerental4x4) at bsi station at 9h o'clock and the icerental4x4 men appeared at 10h. The same when we had to return the car, we had to meet at 9h at the Reikiavik office and icerental4x4 men didn't appeared until 10h after my phone call to keflavik office at 9.10h

After all, the car worked out and all was good but you have to review that point of punctuality. More for people who have to pick buses at bsi in order to return to Keflavik airport!!!

We cannot recommend Icerental 4x4! Our Suzuki Grand Vitara 2010 was not worth the Money.
On Arrival at the Airport we had to wait over 1 hour for the Transfer to the car although the flight were in time. We had to call them by phone and it takes again 30 Minutes until they arrive at the Airport.
The Car, a Suzuki Grand Vitara 2010, 150.000km was terrible worn out, the engine had no power, the gear shift was totally worn out. Remote Control did not work, the aircondition/Ventilation had an error.

Horrifying! Horrifying!
The 10 yrs old Hyundai Tuscon with a flimsy sterring broke down due to flat battery while we were at Gullfoss. Call Icerental 4X4 and they refused any assistance claiming that it is our fault for leaving the car lights on causing the battery to run flat. Fortunately, managed to get some help to jump start the car but after driving for about 15 minutes at 90 Km/hr, the car start to jerk very badly. Luckily for us, we managed to turn into a farmhouse before the car come to a complete dead stop due to a flat battery. I cannot imagined if the car has just stop on the road and the danger it posed to other road user who drive at such high speed. The owner of the farmhouse was kind enough to jump start the car for us again but noted the battery is not working properly. Advised us not to drive and help us to contact Icerental 4x4 to tell them the problem and to come with a replacement car. They came in two cars and angrily said that there is nothing wrong with the car after they have test drive but i told them the car run flat after we have managed to get it jump start and drive down from Gullfoss. We insisted and they finally relented to give us a replacement car, a Subaru Forester which is not much better as the dash board lighting is very very dim ( i had to switch on the cabin light in order to read the gauge) and the car only have the right side head light working which i need to use 'High-beam' to ensure it is bright enough for oncoming traffic to see. It was the first "Bad' driving experienced i had, i suspect the real reason for the flat battery is due to alternator problem which is not surprising for a 10 years old car that is so poorly maintained. I thank God that i managed to turn quickly into the farmhouse to ensure the car is out of harm way for other road user. I told my wife we need to get out of the car if it stop in the middle of the road and pray no nasty accident happened. Glad that God hear our prayer and nothing worst came out of this nasty experience. I would give them a 0.1 rating for not offering any assistance instead asked me to seek help by myself. I spent 2 hours going around to seek a pair of jump-start cable. Fortunately, a kind gentlemen from one of the tour bus came to my rescue by pointing me to one of the glacier tour crew. So good luck and pray hard if you want to rent from them.

Had a good experience organising the car rental through Northbound and communication was good, but did not have a good experience with Icerental 4x4.

There were issues from the very start - tank was not full despite being told it was (it was closer to being half full, estimated distance left at start was only 300km), passenger side view mirror was cracked but the damage was not marked on our rental form, and we found out when we got to our accommodation that the remote battery was flat and couldn't lock our car (key didn't work manually either on the door, car was pretty old).

Tried using the alleged 24 hour emergency number but no one answered. Had to wait to next morning and eventually managed to get through to one of the offices who told us to go get the remote battery replaced and they would reimburse us. Have still not been reimbursed yet.

A few days later got a flat tyre in the early morning on the ring road between towns. Could not change the tyre because car was missing the wrench to remove the lug nuts on the wheel. When calling the rental number again the person refused to believe that the wrench wasn't in the car and we had force him to call a service person to come change the tyre and who confirmed that the wrench was missing.

No communication from Icerental 4x4 after we returned the car and no reimbursement. Icerental 4x4 probably had the cheapest prices but in future would pay more to rent from a different company.

Highly recommended

Excellent company

Everything great

Best choice!

Brilliant rent a car company!

Awesome!

Icerental 4x4