Review from a customer
We had a smooth and trouble-free experience renting from Arctic. We were met after clearing customs after a long delay waiting for baggage, taken to our car, and given some helpful advice re: driving in Iceland. The car was clean, damage-free, and ran well. No mechanical or maintenance issues in driving... Read More• Marc • 28. Apr 2017 • Rented a Toyota Yaris 2016-2017 from Arctic Car Rental in April 2017
We had a smooth and trouble-free experience renting from Arctic. We were met after clearing customs after a long delay waiting for baggage, taken to our car, and given some helpful advice re: driving in Iceland. The car was clean, damage-free, and ran well. No mechanical or maintenance issues in driving about 2000 km. Drop off was easy. Nice to rent from a local company rather than one of the multi-nationals.Marc • 28. Apr 2017 Rented a Toyota Yaris 2016-2017 from Arctic Car Rental in April 2017
Great service, we got the expected car as we book. Northbound staff support super fast.
Pick-up and return was super easy, Arctic guy did tell all about the car and some regulation for driving in Iceland. On returning, we just drop car at hotel and left key inside.
We have no case of accident, very smooth drive through 15 days in Iceland
Super easy process more than I expected.
Everything was excellent, we got a car right time and right place and we didnt have any problem with car and services.Kalle • 24. Aug 2017 Rented a Toyota Yaris 2016-2017 from Arctic Car Rental in August 2017
Our flight was nearly an hour late but the shuttle transport driver was waiting for us. Great first impression. He was polite, friendly and courteous. Rare qualities. On arrival at the pick-up office it turned out he was a member of the staff behind the counter, not just a driver looking for a tip. Everything was explained in perfect English and off we went. Driving to Geysir I noticed a warning light on the dashboard that indicated a tyre problem. I rang the office and was directed to a nearby garage. The mechanic checked the Duster, took it for a test drive and stated "There's nothing wrong, these cars do that!". Seven uneventful (car wise) days later I was waiting outside the office at 4.30am to drop the car off at 5am and a member of staff was arriving for work. I explained I had an early flight and asked if I could get my paperwork done first. "I can do that now" she said. Polite, friendly, courteous. Apparently this is a new company! I couldn't recommend them highly enough. It was a pleasure to deal with them.Robert • 21. Apr 2018 Rented a Dacia Duster 2016-2017 from Arctic Car Rental in April 2018
We got an upgrade to a Grand Vitara. That was a great luck as we drove more than 3000 km and the Vitara was very comfortable. Great service, no problems at all, fast handover at the airport. 100% recommendation ;-)Ralf • 11. Dec 2017 Rented a Suzuki Jimny 4x4 (Older model) from Arctic Car Rental in September 2017
car at the hotel the morning of arrival
we rent a dacia duster, very good small 4WD no problem during our 3 weeks journey in Iceland, very low gasoline consomption
It was excellent, I strongly recommend renting from this company. Although I made a mistake on pick up time, the company accommodated the change rapidly.Elizabeth • 29. Sep 2017 Rented a Suzuki Jimny 4x4 (Older model) from Arctic Car Rental in August 2017
Everything was fine. We picked the car up at the airport and even got a free upgrade to a Vitara, instead of the Jimny. Left the car at the airport on our way back, very easy procedure.Jennifer • 19. Sep 2017 Rented a Suzuki Jimny 4x4 (Older model) from Arctic Car Rental in September 2017
Very good, easyNicholas • 15. Sep 2017 Rented a Suzuki Jimny 4x4 (Older model) from Arctic Car Rental in September 2017
We had a friendly pick up at the airport from Arctic. The car was as described. We rented the car for 4 weeks and received a discount. The contact by email with Northbound was fast and friendly. We would choose Northbound and Arctic car rental again.
Very satisfied with experience of both Northbound and Arctic Car rental from choice of cars, prices and to agent meeting us at airport, taking us to our car and explaining all the necessary information new drivers to Iceland need to know. Car was very good and returning was easy just dropping off just outside departures at Keflavik airport. Would definitely use this service again. StevenSteven • 11. Sep 2017 Rented a Hyundai i20 from Arctic Car Rental in August 2017
I had a great experience with Northbound rentals. We were upgrade to a Grand Vitara upon arrival as they were a bit late with the airport pick up. But everything went smoothly and the pick up and drop off at the airport was so easy! Will definitely rent from them again!Nicholas • 09. Sep 2017 Rented a Suzuki Jimny 4x4 (Older model) from Arctic Car Rental in August 2017
I must say that your service is amazing. The prices were the best I could find on the web.
I have always received prompt and clear answers to my questions.
The car was in perfect condition and I will reccomend this service to all the people who are intended to rent a car in Iceland.
Everything was very good. Even if we had to change our pick-up time due to flight cancellation, the agent came at the new arrival time with our car, which was very clean and in good condition. He explained everything and made sure everything was clear to us and OK. We didn't have any trouble during our trip and the car run well on all the roads. It was a good experience overall.Rosa • 14. Aug 2017 Rented a Suzuki Jimny 4x4 (Older model) from Arctic Car Rental in July 2017
The trip in Iceland was very nice, because of primera flight cancel it was too short.
We were very satisfied with Arctic Car Rental...New car economic just what we needed.
The agent was waiting for us with the car keys, he explained us everything and at the we returned the car at the airport.
very good car and services ! This 4x4 can go everywhere (except the passages through ford) and was really pleasant to drive and do a global tour of the island.Paul • 17. Jul 2017 Rented a Dacia Duster 2016-2017 from Arctic Car Rental in July 2017
Very good . The car was ready and clean when we arrived and the young men handing it over were courteous and informative .Peter • 16. Jul 2017 Rented a Suzuki Grand Vitara from Arctic Car Rental in June 2017
We had rented a Dacia Duster for 8 days in Iceland for three people and the car along with customer service were both fantastic. Runar was able to adjust our pickup time with short notice due to an adjustment in our plans along with update the quantity of drivers on the plan. The car was waiting right outside the airport upon arrival with a full tank of fuel and little paperwork to fill out before we were off and going. The car performed great and provided fantastic fuel economy with the manual transmission diesel drivetrain. Dropoff was also a breeze with simply parking the car at the airport and notifying arctic car rental where it was parked. Overall a fantastic experience.Bryce • 14. Jul 2017 Rented a Dacia Duster 2016-2017 from Arctic Car Rental in July 2017
Great user-friendly service, great car, I warmly recommend, both the car and the company. I will of course use them next time.Lior • 09. Jul 2017 Rented a Suzuki Grand Vitara from Arctic Car Rental in July 2017
I appreciated the clean and dependable car I was provided by Arctic Car Rental. We were picked up at the airport right after picking up our bags (as promised), we were given sound instructions and tips, and drop off at the end of the trip was easy. So nice to work with a small, family-owned company.Karen • 07. Jul 2017 Rented a Hyundai i10 from Arctic Car Rental in June 2017
Everything went very well with the rental process, the Suzuki Jimny on the other hand, not so sure about. This vehicle does what it's suppose to do but doesn't handle well at high speed in windy conditions. I would recommend a different vehicle for a less experience driver.Steven R • 08. May 2017 Rented a Suzuki Jimny from Arctic Car Rental in April 2017
We were met at the airport by a representative who then took us to our car, told us everything we needed to know about the car and where to return it. I was completely satisfied with the experience, the car's quality, and the price.Jonathan • 21. Apr 2017 Rented a Dacia Duster 2016-2017 from Arctic Car Rental in April 2017
My experience with northbound car rental in Iceland was fantastic. The car experience a technical issue and I addressed it with the staff and they brought me a new car immediately. I traveled The entire country with it and had no further problems. I would rent from northbound again .Michael • 21. Apr 2017 Rented a Toyota Land Cruiser from Arctic Car Rental in April 2017
The whole service from the beginning to the end was straight forward and simple. Everything went on as offered (1st time I got the same car I booked on line :-) Car itself - perfect for couple - easy in driving, a bit slow on highways but strong - we went through off-roads and Jimmy make it.Katarzyna • 20. Apr 2017 Rented a Suzuki Jimny from Arctic Car Rental in April 2017
We got a free upgrade what was very nice! Also the collection and return of the car worked perfectly. Very nice guy collected us!Thomas • 08. Apr 2017 Rented a Suzuki Jimny from Arctic Car Rental in March 2017
The service was great, staff was professional and the vehicle performed great! Your company was more than accommodating after we missed our original flight toGabe • 11. Mar 2017 Rented a Dacia Duster 2016-2017 from Arctic Car Rental in February 2017
Guy from northbound picked us up at the airport. Handout was quick and smooth. The car was not brand new, but despite the high mileage, has served us bravely through the week. We travelled over 3,000 km through all possible wilderness of Iceland, and our Toyota has functioned flawlessly all the time.
I would rent the car again by northbound!
Great Service! Good car. Have been picked up by the agent when leaving the gate. Car was in front of the terminal. Effortless paperwork, car in good condition and according to discription. Easy to return. Thumbs up!Heiko • 30. Sep 2016 Rented a Suzuki Jimny from Arctic Car Rental in September 2016
Great overall - service, car and website were well-organised and without problems. Two quick thoughts: While booking, there was no mentioning of unlimited km, which was included as far as I understood. Also, someone was waiting for me at the airport, which I didn't know (I went to the street address of the rental car station with the help of a friend). So maybe include that after conformation of the booking.Georg • 28. Sep 2016 Rented a Suzuki Jimny from Arctic Car Rental in September 2016
The experience with Arctic was very well! The Suzuki Jimny was working perfectly arround the iceland! Great service! We will recommend it.Ada • 27. Sep 2016 Rented a Suzuki Jimny from Arctic Car Rental in September 2016
It was a very pleasant experience to rent car from Arctic Car Rental through Northbound. The representatives from car rental company were very courteous and proved to be quite flexible in handling my requests. A very special mention for Runar from Northbound - he is extremely patient and responsive while answering queries.
I'd happily recommend Arctic Car rental and Northbound to future Iceland visitors.
Hola: muchas gracias por tu interes. El viaje fue estupendo y el coche se porto bien. El unico problema que tuvimos fue a la entrega del coche. En recibo de entrega ponia ( p3, f3) y p3 como tal no existe y tuvimos que preguntar maa de una hora hasta que conseguimos averiguar donde era el siti correcto. Pero bueno creo que lo solventamos y reconocemos nuesteo deficit con el ingles.
Un saludo y hasta pronto
Jose raul aja
Great service, friendly staff. We where a little at a loss at the BSI Terminal as we did not know that the car will be dropt off. We did try to call and only got a message in Icelandic that we did not understand. After 15 min. the person did stop in to look for us. Everything went smooth with the car and returning it at Kevaflik airport was a breeze. I highly recommend this company, even it is still in the start up phase. Little startup problems is the norm for anybody that runs a business.
I had a really great experience. I especially enjoyed how someone met me at the airport and walked me straight to the rental car in the parking lot. Quick paperwork and I was already driving. Returning the car was just as easy. I would definitely rent from this place again!Charles • 19. Sep 2016 Rented a Toyota Aygo from Arctic Car Rental in September 2016
We travelled anticlockwise round the island, the opposite to most people, based on the convoys of tourist vehicles coming clockwise. Although it meant that reading the Lonely Planet guide was more difficult (it narrates the clockwise journey), I think it was better travelling for us not being in "convoys"!
The car was great, although it only just fitted us two and our two cases; the advertising suggested it would fit more than two suitcases, but I don't think that's correct! We also found the front spoiler was too close to the ground for some roads (we were astonished by the depth and number of potholes even on major highways....). In retrospect a few more centimetres clearance would be a good thing.
We were very happy with Arctic Car Rentals. They were there for pickup when they said they would be. The only panic moment for us was when we couldn't find the nominated airport return point in the darkness at 4am. By driving around randomly we eventually saw a useful sign in one corner and with thankful hearts, left the car for them. It would have been helpful for them to provide a simple map, because the nominated car park is very large and difficult to find things, particularly in the dark.
My experience was very good: it was easy to communicate with NorthBound and the car was exactly the one I chose on internet. Transparent fees and no bad surprises. But I think the best about Northbound is the communication: the chat is always functioning and they're ready to help you to solve any doubt.Federico • 02. Sep 2016 Rented a Toyota Rav4 from Arctic Car Rental in August 2016
we had a toyota rav instead of the announced dacia duster, this change was absolutely no problem, it worked well the whole three weeks, we were very happy with this car. at home we have a smaller car for us five people, so it was a really good feeling to have enough space.Regina • 22. Aug 2016 Rented a Dacia Duster 2016-2017 from Arctic Car Rental in July 2016
We did a tour around the island for 15 days. Spectacular. Beautiful. The car had no problem.
We had difficulty finding the offices of Arctic Rental at Keflavik airport, both on arrival and departure.
The car rental with Arctic Car was easy and comfortable. The Rav4 was perfect for gravel road driving, the price was reasonable, we got the car easily and left it at the airport as easy like a simple parking.Laszlo • 16. Aug 2016 Rented a Toyota Rav4 from Arctic Car Rental in July 2016
We had a wonderful experience with Arctic Car Rental. A representative met us at the airport, making the pick-up process very easy. The car itself was the perfect companion for our road trip across Iceland.Erin Nicole • 15. Aug 2016 Rented a Hyundai i10 from Arctic Car Rental in July 2016
We rented the car through Northbound. We also booked a cave tour near Reykjavik through the same company. Runar from Northbound was great. He was super responsive, and he helped me through the process via the phone and emails to pick the best car and a tour for my needs. Ultimately, we rented a Toyota Land Cruiser that could accommodate all our party of six from Arctic Car Rental and drove the ring road around the whole country. Process of getting the car in the airport was very smooth. The car was great for off-road as well.
Overall, loved Iceland. Its a beautiful country. Having a reliable and spacious car certainly helped to make the trip enjoyable. Highly recommend Northbound.
Great experience, the car was a brand new and clean Hyundai i-10 (same class as Aygo). No problems at all, car pickup in time and easy restitution. Good car rental company.Matteo • 12. Aug 2016 Rented a Toyota Aygo from Arctic Car Rental in June 2016
Everything was fine, we could easily find a person from company after arrival (even it was late night) and car which had was great after all. Half star down is for that, we had different car (new Grand Vitara) then we order (older Suzuki Jimmy) - actually it worked for us, but might not for others. Better to let us know that this car is not availible in advance then be surprised than try to persuade us that giving us better model.Stepan • 21. Sep 2017 Rented a Suzuki Jimny 4x4 (Older model) from Arctic Car Rental in September 2017
My general experience was good. The checkin was smooth and quick. The car was in great condition and gave no problem throughout my rental.
The only area of improvement is the car return. As per instructions, I left the car in the parking with keys on: although "it is assured against theft", anyone could have taken it for a ride, use the fuel or damage it, park it back, and I would be liable for all they do. This is not good, and I recommend you set up a safer method for returning the car; I understand you cannot have personnel there all the time, but maybe just a safe box where to leave the keys upon return would do. If you don't have an office there, perhaps you could have an agreement with one of the bars/shops in the airport: all you need is a small box, and then you can collect keys at your convenience.
In general good service . They were present at the airport timely even if I arrived late in the night.
Car , Suzuky Gran Vitara was in good conditions. Currently nothing to complain , good service .
Car was provided by Arctic , however everythnig was fine .
Good customer service , quick answer during the reservation and when I asked to change the car model and for the upgrade of the insurance .
Not sure to get the best price :( however I am satisfied of the service and quality .
I think that I will book again with your company ..why not ?
Easy online rental. There was no correspondence during the 6 months between reserving the vehicle and the day of the reservation, however Northbound showed up at our hotel on-time and everything was as outlined in the reservation. The drop off and pick up of the rental at our hotel was very convenient. I would rent from Northbound again.Jacob • 24. Jul 2017 Rented a Dacia Duster 2016-2017 from Arctic Car Rental in July 2017
Excellent, great. Recieved a small upgrade (Dacia - Duster to Nissan - Qashqai) under the same conditions. Car was delivered on the airport and a full explantion (speed limits, off-road driving, ...) was given. Car was in an excellent state, we really enjoyed it.Walther • 18. Apr 2017 Rented a Dacia Duster 2016-2017 from Arctic Car Rental in April 2017
Arctic Car rental was great, a person from the car rental met us around 5 am. No complains about the car or the rental experience. I was assuming the car had GPS (from what i believed when i booked) but it was not there and dropping the car back was not easy as the parking lot was full. I called them back to confirm that i left the car in the another row. I think if they had given the map for parking and also marked the rows that you can park with instructions to leave the keys, it would have been great.Vijay • 06. Dec 2016 Rented a MMC Outlander from Arctic Car Rental in November 2016
Our experience with Arctic Car Rental was great. We were met at the airport, escorted to our car and were on our way quickly with all the information we needed. We paid a very good rate for our rental. I would recommend this company to others.Michelle • 15. Sep 2016 Rented a Hyundai i10 from Arctic Car Rental in August 2016
Very good, all was fine, ( except the CD-player). It was a very good, reliable car and a good service from the Northbound.Daniel • 10. Sep 2016 Rented a Toyota Land Cruiser from Arctic Car Rental in August 2016
I am happy with the decision I made renting the Hyundai i10 but I would like to mark that first days of my trip I had some problems with the air pressure on the tyres.
Even after few stops at the gas station to fix the problem with the air pumps, the warning signal on the dashboard continued enlighted. Fortunately, it seems that after two days, the problem was solved and I had no more issues with the car.
The car we booked was good enough for doing main roads (R1) and we had enough place for our 4 big bags in the trunk. Someone waited for us in the airport at arrival and at the end we parked the car at a parking lot at walking distance for departure so perfect. The only working point is the GPS which was from Garmin. He needed an update because we couldnt find a lot of places but after all no problem. Roaming was cheap and we perfectly found our destinations with google maps. So after all great experience and "cheap" and trustable company to book a car in Iceland!Anthony • 22. Jun 2017 Rented a Kia Cee'd from Arctic Car Rental in June 2017
The car we rented performed very well and was delivered to us on time at the airport.
We had very good communication prior to our arrival.
We felt that the rates were reasonable compared to other companies.
Siamo stati accolti all uscita arrivi dell aereoporto da un inpiegato della Artic che ci ha spiegato tutte le procedure e compilato i moduli direttamente nell auto in consegna nel parcheggio,spiegandoci la riconsegna
Tutto molto semplice
compagnia da consigliare
Great thing was that the agent was waiting for us at the airport with the car keys,and we returned the car at the airport without any problems. but we have rented car 2015 Hyundai I-20 or similar, so we thougt what car will be of second generation, but it was of first. also car tyres was about 1mm of tread and i think that its not enough because rainy roads, but agent said its ok.Viktor • 30. Aug 2017 Rented a Hyundai i20 from Arctic Car Rental in August 2017
The agency Arctic Car was very friendly and there was no problem with them.
Northbound service was great as well.
However, the car was i) a fairly used and old model (177'000 km), the state of care was not good. The car was not cleaned on the insdide, the windshield wipers were not functioning ( I bought new ones which will get refunded by Arctic car), and the electronics were not functioning properly with low gasoline levels in the tank.
Great SUV 4X4
Great Service and 100% reliable Car Rental
The best car rental service in Island
Great car, great service
Good car, good service and not expensive
Very good value for money
|Mileage / Kilometres||Unlimited kilometres|
|Insurance Deposit Procedure||
The supplier takes an imprint of the customers credit card and doesn't withhold anything from the credit card if you're returning during the day. If you're returning during the night they withhold the self-risk amount from the credit card.
Amounts withheld for insurances:
|How can I pay on Northbound?||
This supplier offers 15% payment on Northbound. 100% payment is not available for this supplier.
If you pay 15% when you book online you'll need to pay the remaining 85% when you arrive to pickup your vehicle. You can see the payment methods this supplier accepts below.
|How can I pay when I pickup the car?||
If you pay the minimum 15% deposit online you can pay the remaining 85% when you arrive to pickup the vehicle.
The following payment methods are accepted at this car rental:
|Excess / Security Deposit||
The main driver must be in possession of a credit card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount.
For the overwhelming majority of rentals on Northbound, the usual procedure consists of imprinting your credit card and keeping it on file for the duration of your rental.
No amount is withheld from your credit card in those cases.
Minimum age limit for this car is 20.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.
|Drivers License||If your driving license is printed with non-Roman letters such as Chinese, Japanese, Russian etc. you will need an International Driving License.|
Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise us before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.
Please note that cross-border travel is not allowed with this car hire company.