The best rental car experience I've ever had.

It felt like we were dealing with real people rather than a company trying to screw us over!

Our experience with Lava Auto was first rate. Friendly and helpful member of staff was waiting for us at the airport and took us straight to the car. Car was immaculate, drove very well with no problems whatsoever. Drop off was easy and we were driven straight back to the airport by another friendly, helpful staff member. Had a great experience and felt comfortable with car and whole service that Lava Auto provided. Would definitely recommend to anybody and use again.

Great service got picked up from the airport straight away even though we landed early. The dacia duster was great not many miles on the clock. The only problem we found was finding the office to return the car. On a dark Icelandic night we drove past 3 times even though the sat nav took us to the right area. The chap inthe office directed us the last 25m over the phone. Maybe a big sign on the road would help?

No problems, everything ran smoothly and they were really easy to make changes with. Plus they were the most affordable option.

Very good experience, car (Duster Dacia) was almost new, well equiped (GPS), comfortable and safe. Pick-up and deposit worked well. Good value for money.

Yes, Brand new car, 4 x 4, studded tyres, Perfect.

Friendly staff. Pick up and drop off to the airport promptly.
During my rental period, I have instance at blue lagoon car park when other rental car opened their door, hit my car due to heavy wind, lavaauto handled trouble free to me. Highly recommend. I'll use Lavaauto again next time I visit Iceland.

The experience I had with this rental was excellent. I researched online prior to choosing Northbound/Lava rentals and they were by far the best priced option. They arrange to meet you in arrivals then it's a short trip to the branch located just off the airport grounds, on the main road to Reykjavik. The handover was very quick and they are a very laid back company and put a lot of trust you and even asked me to call back in the morning if I did not agree with their assessment on the state of the car as we had arrived in the dark. I was also pleasantly surprised to see that I was upgraded from a duster to a Rav 4. The car was new and in excellent condition.

Returning the car was very easy and the agreement is full to full on the tank which in my view is the best option. Once again there was no quibble on returning the car, simply asked if the car tank was full and if we had a good time. You return the car at the branch and within a few minutes you are dropped off at the airport departures lounge.

I have travelled a lot and hired cars in many countries, And believe me what should always be an easy part of your trip can turn out to be very frustrating, however on this occasion Northbound are exactly what you need in a car rental company, they just made everything very easy for us. I would highly recommend them.

Great Experience...Runar picked up at the Airport at 4:30 in the morning and had us on our way shortly there-after. Vehicles are new, service was great and I will certainly be using Northbound for my next rental. The two things that set them apart from the competition was when we got our dates wrong and it was a none issue. Secondly, we inadvertently parked in a taxi zone and the worked with the local police to a) advise us via email that we had parked in a no parking zone and b) to avoid us being towed. Good Job & Thank you!

this was our first experience in winter in Island and this was more than great because in this winter season , you really need a vehicle to rely on.
The Duster's were great, like brand new ones, with the GPS included , which is by the way very interesting to chase after the hot springs in the country side.
Pick-up upon arrival at the airport by the technicians from LAVA was on time and "gentle" and the drop-off at P1 when returning just close to the departure building is very convenient especially because our flight was very early
Thanks and BR

It was great, everything function easy and reliable. All enployees are very friendly.

We absolutely loved the Duster that we rented for our ring road journey from Lava Auto. It drove very nice and had the perfect amount of room for us, without being too small or too large, all while getting really great fuel mileage! The guys at the rental location were great to work with and very friendly. We will be sure to use them again for our next trip. We highly recommend this company to rent your car from.

Lava auto were brilliant, very professional, friendly and courteous. No waiting in line at a busy rental desk, Lava employee ready waiting at the airport with our rental car. Car was great value for money, we were also given a discount card to use in certain fuel stations. We were then dropped back off at the airport at the end of our holiday. Great service!!

Having just got back from our trip to Iceland i can say without a doubt that lava auto car rental have been the best car hire service we have ever used! From being picked up at the airport when we arrived, to being dropped back off at the airport for our return flight. We booked online, after searching for 4x4 rentals in Iceland. Received quick responses to our queries and we were allowed to make changes to our initial booking without charge or issues. We hired a Dacia Duster 4x4 which was a January 2017 model, which was brilliant and did not have a single fault, we drove it all over the Island and we were extremely surprised by its excellent fuel economy. The team a Lava auto were professional and very helpful - all paperwork done without any wait and return was faster then expected (no hassle). Without a doubt i can thoroughly recommend lava auto for quality service with a smile and good value!

I would like to highlight the excellent experience that was to choose Lava car to rent the vehicle for our four day stay in the beautiful country of Iceland. First the simple but very friendly attention, agile, attentive. I consider that the reception and delivery times were minimal and the representative of the company very kind and attentive to our doubts. Secondly the Dacia 4x4 that did not know it, resulted an excellent vehicle, diesel, spacious and very economical for its efficiency in fuel consumption. With all the credit for the experience gained, I highly recommend this car rental company for all of the above, and I hope to have the opportunity to return to Iceland and to return to Lava auto

Experience was great! My expectations were far exceeded. I would recommend Northbound and Lava Auto to anyone. By far the best auto rental agency I've ever rented from.

Our experience with Northbound was excellent. The car was in a very good condition, pick-up and drop-off went smoothly and we did not have any problem with the car during our stay. The main reason why we chose Northbound was the fact that there is special category of 4x4 cars listed and offered by Northbound on their website which we could choose from and then also the price was good. I really recommend this car rental company.

The staff were very helpful and friendly and made check in a pleasure. It helps that we all support the same football team! The car was just what we needed for our trip. I had read some scary stories about renting in Iceland but Lava were great. I would certainly recommend them when traveling to Iceland.

incredible experience. so easy to deal with, extremely friendly and extremely helpful. spent a week in iceland with my partner and the car was great. had winter tyres on which was brilliant as it was heavy snow while we were there. got picked up and dropped back of at the airport, lovely and personal and didnt have to sit on horrible buses and coaches for transfers. will definitely use these guys again. they were also the cheapest i found for the best vehicle. highly recommend the darcia duster.

Excellent. Great service, car as booked, new clean vehicle. No delay at collection or return and none of the nonsense some of big rental companies go on with.

I can recommend Lava Auto without any doubts. Representative greeted us in airport and gave short ride to the office. Rental process went smoothly, no unneeded questions. We got relatively new SUV with very good winter tires. Also we got discount card for fuel.

Great experience with Lava Auto! Our car was new and very clean. By the time we collected our luggage, we had someone waiting for us to take us to Lava, which was less than a 5 minute drive. Very friendly. We added on the Wifi once we got there with no problem. We returned the car and again, completely professional and friendly service taking us back to the airport. Highly recommend this company!!

A happy customer here for Lava Auto in Iceland! It took me absolutely so. very. long. to sort through all the reviews from the plethora of car rentals available at Keflavik airport (thanks northbound.is for reviews as well as trip advisor) and obtain a semblance of satisfaction for making the right choice. But, my gut feel proved right and we couldn't be more pleased with our experience with Lava!! We arrived back home just a few days ago. The staff were friendly, communicative, very informative, and genuinely wanted for us to have a great trip. I feel like we had a more intimate experience due to the company being small and unique. The Dacia Duster we rented was almost brand new and we formed a special bond together, haha. I should say to take note of their hours of operation. Although I said we were arriving at 5am, didn't arrive until six which wasn't specifically communicated to us. I read somewhere that they open at 6am and the driver was at the airport with a sign promptly at 6am, which worked out perfectly for us after spending eons in the Duty Free store, but i wanted to give the heads up for those who may be wondering where the driver is at 5:30am or so. Overall, I would definitely rent from this company again, but ask for clarification for when the pick up would be. The drop of at the airport was swift with great conversation! Also, booking the rental through northbound.is was easy and seamless. We actually found a better rate there than the actual Lava website. Win!

Hi

A very good experience, the paperwork was quick and efficient, they collected me from the airport, and delivered me back, and even made me a coffee. The car was a Duster which I drive at home, fitted with studs and performed excellently in the bad weather which made the holiday more interesting and the scenery superb, great holiday helped by Lava, prices I felt were good, I opted for the premium insurance policy, and on reflection because of the bad weather was glad I did, it added to the cost but gave me peace of mind. I will be returning to Iceland and will be using Lava.

The service was pretty goods and the car was exactly what we where looking for. Can't complaint about anything

Very good!

We recently rented a Dacia Duster from Lava Auto and had a fantastic experience!! From being picked up from the airport on time, to being guided through how the car worked, we felt that we were truly cared about. We would 100% recommend renting through them. Furthermore, the car was brand new and fully equipped to navigate the Icelandic terrain. Thanks for such a great experience!

Our experience with Lava Auto was incredible. The Dacia Duster was met our expectations and was as expected in the ad. We love our stay in Iceland and will recommand Lava Auto.

Excellent, quick and efficient. The car Jeep was exactly what we needed for our snowy stay in Iceland

Perfect. Simple efficient and issue solving.

My car rental experience with Lava was perfect. From pickup at the airport to drop off, I had zero issues.

At first I was a little concerned because I'm used to booking with one of the bigger companies like Budget or Thifty but Lava proved to be no different when it comes to the entire process, which is a good thing because the price was great! No pressure during the initial paperwork and the Dacia Duster I rented from them was a great car. I'd definitely rent with Lava again.

Our car rental with Lava car rental through Northbound was absolutely excellent!! We were met at the airport and taken to the office where our suv was waiting all warmed up. The process was simple and smooth. The representative who met us was wonderful and helpful! I have never been so impressed with a car rental agency in my travel life (and I travel a lot) Excellent, excellent !

My experience was very very good. people are very nice. car was perfect. I reccommend highly LAVA auto

Loved the Dacia Duster, it handled perfectly on the icy, snowy roads. The heated seats and GPS were an added bonus.

Lava Auto is great, rent fron them

The car was almost new (~1400km), I enjoyed the driving through the country, especially on gravel roads. Fuel consumption was low, as the speed regulations do not permit high speed! :)The staff at Lava Auto was were helpful and friendly. They gave us a discount card on fuel also. I was happy to support a local growing company. I recommend Northbound an Lava Auto for everyone.

I had a great experience with Lava Auto! The process of getting the car was extremely easy (we were picked up at the airport exactly when we had arranged to be picked up), the car we rented (a 2017 Dacia Duster) was in great condition and did well driving in all types of weather and road conditions on our trip around the Ring Road, and we were not given any unexpected charges when we came to return the car at the end of our trip. I would recommend this company to others. Thanks Lava Auto!

Really great experience with these guys. No fuss, easy to get to. Great airport pick up / drop off service. The car had everything we needed and was a really great deal in the end. For drivers who haven't been to Iceland before and we're not familiar with its winter conditions, I felt safe and assured with this company.

Exiting and i unforgetable trip!! All was perfect with northbound. Would rent again with you if I can come back one summer in the future!! Thanks

The whole transaction process was very smooth. A representative was waiting for us upon our early arrival. No hassles with trying to sell us extras.

Fantastic - couldn't ask for a better service

Best car rental in Iceland, professional pick up from the Airport, good car (gps included) I only can recommend this Company for hire a car.
Perfect.

Couldn't fault them. They were waiting for us at arrivals took us on a 5 minute journey to the office to pick up the car. Friendly staff. Easy drop off couldn't have been easier. Thank you :)

The company was extremely helpful right from the beginning. The vehicle was clean and ready when we requested it. The vehicle was delivered to our Guesthouse. The vehicle was properly equipped and we had not complaints in any way. I was especially happy with the GPS as it makes getting around the island so very simple. Best Price for best vehicle, along with good reviews from Trip Adviser. When I had an issue that required me to stay longer than intended the customer support went from a "customer" to a friend, everyone I dealt with showed real genuine concern for my situation and helped me throughout the entire process. Such customer service defines the the business. It was clear to me that I wasn't just a number but viewed as a friend. Coming from a small town in Canada it was reassuring that such qulaities exist still in this world.

Great. Only issue was they were a little late picking us up at the airport. I almost called them when the person showed up. But everyone we encountered there was very nice and helpful

The car was very good, nearly new. It took a short time to take the car at the airport late night, and it was uncomplicated to give it back on Sunday early morning

My experience with Northbound and Lava Car Rental was very positive. Great customer service. The car was exactly as we wanted and in good condition. Also best price we could find for our dates. Would highly recommend.

Simply perfect. Our car was clean, in perfect shape, and the service from lava auto was excellent. Also some changes to our order, was easily handled by Runar from Northbound.is which we chose to book through. We will not hesitate to use Northbound and lava auto again.

Excellent! Lava's man was waiting for me at exit door, in perfect time. He was very kind, clear and useful. The car worked very week, also wifi and GPS goes perfectly.

We had a really great experience with Northbound! From the moment we booked our cars, until they were waiting for us at the airport to pick us up, assigning our cars, and until we returned them at Northbound and got a ride back to the airport. Nothing could have went any smoother than it did. Renting and driving cars was the easiest part of planning this trip. I can strongly recommend Northbkunf if you are going to Iceland and want affordable and good cars to take you around in Iceland!

Very happy with company and rental car. We were picked up from the airport, taken to the office to complete paperwork with minimal fuss and then we were on our way. No pressure to take out additional insurances. Fantastic car, glad we found this company online.

We had a great experience renting a Dacia Duster off Lava Autos. The car was excellent, very economical and great to drive. We initially booked a different car then decided to change, Northbound made this very easy to do and we were grateful that we had changed to the Duster. Auto Lava provided an excellent service, customer care was good and the service was very efficient. We were very happy.

Excellent experience. We were picked up at the airport by a Lava associate and driven to their office, which is less than 5 minutes from the airport. The customer service was excellent and they even provided a great restaurant recommendation. I would definitely use Lava again.

The whole car rental experience went very smoothly. The customer service was friendly and efficient, and the Dacia Duster 4x4 car coped well with five passengers on both good and bad road surfaces and in a variety of weather conditions. There were no problems throughout the five day hire period.

great!

We were very pleased with Lava Auto. We had read stories online that made renting a car in Iceland stressful. Then we found the Northbound site and booked through Lava. Everything was great - a fair price that included insurance and GPS, easy pick up and drop off and the car was almost brand new. We were very happy!

Our rental was fantastic . The experience was awesome and much better than I expected. Thanks for making our first experience in Iceland a great one.

Awesome. Representative met us at airport with our name on a sign (we waited 10 minutes or so). Had a small incident with the rep driving us back to the office to sign paperwork, but honestly just added a fun memory to the trip. Car ran great and was perfect for our road trip. Zero issues with the car. Really appreciated the rep looking for us in the road when we were trying to return the car. That helped us a lot and greatly appreciated it. Will recommend to friends and would rent from there again without hesitation.

We were contacted prior to arrival Reykjavik by txt message and met by a friendly Lava Auto representative at the airport. He took us to the office a few minutes on the way towards Reykjavik. Paperwork was done in a very short time so opposite to what I expected this actually went quicker than when I've been renting from rentals that have offices at the airports (no standing in line or searching for the car). Returning the car at the Lava office was just as easy, and they drove us to the airport. We were a party of 4. The Dacia Duster we rented was clean (when we picked it up ;-) ) and in good shape. I can easily recommend Lava Auto for your car rental service.

Great! They were extremely on time in waiting for me at the airport - it was a short 4 minutes drive to their car rental location. Communication with them whilst renting the car is perfect, they were up front about all the costs and insurance, and very patient in explaining to me the different terms and conditions as well.

Would definitely rent from them again!

Absolutely satisfied with the car, with the Service, good Price. It was one of the best travels in my life.

We had a great experience with our rental car in Iceland. Our flight was delayed, so we had to call Lava to come get us, but they made the rental process very easy. The car was excellent - just what we needed for our tour of south Iceland. We were surprised about the studs on the tires, however we were very glad of them when driving through blizzards! The navigation (included with rental) was a lifesaver and the car was clean and new. I shopped around and Lava offered the best price on a 4WD car. Return couldn't have been easier - we just dropped the car off in the lot opposite the terminal. Thanks so much.

Smooth experience. Car was in perfect condition (Renault Duster). Not a corporate experience. The employees were very friendly and helpful.

Excellent service and friendly atmosphere with Lava Car Rental. The Dacia run great with a good mileage rate.

Great experience!

Service good (as in sport - when referee's work is perfect, nobody notice him) - no delay, no fuss, no hassle. Car - same as advertised (Dacia Duster diesel), good condition, no problems. Price - somewhat lower than in other companies.

Booking our car hire from Reykjavik airport was very straightforward from the UK. When we arrived we were met by Lava Auto Car rentals at the airport, and taken the short journey to the Lava office to complete forms. It was a pleasure to deal with Lava staff. Everything as pleasant, and there was no pressure to buy things like extra insurance that we didn't need. We really enjoyed the car, a Dacia Duster. The price seemed very reasonable, and less than using one of the standard international companies. The return was straight forward - as we had an early start, we left the car in a parking site at the airport. I would for sure go through Northbound/Lava again.

Awesome!! Brand new car!

Lava Auto Car Rental was great. They picked us up and dropped us off at the airport, which is just a couple minutes from their building. The car was really nice and perfect for Iceland roads and weather.

A great experience, the car was perfect, Lava was easy to work with and very nice! Would definitely rent with them again!

courteous service, reliable, fair and excellent rental! we reviewed and researched and rented from lava for our six-day adventure with our nine-year old. lava did not disappoint! they picked us up from the airport and had a straightforward contract, and didn't mince words. we had a pretty cool sub-suv with studded snow tires. highly, highly recommend lava for your tour of iceland.

The car was in superb condition, easy to drive in, and gentle on the gas tank. Pickup and drop off was a breeze compared to other major brands in the airport, no long queue, no hassle. We had some flight timing issue last minute and they promptly accommodated the booking to our timing, excellent service there!

Lava car rental was fantastic! Very friendly and super nice. I recommend Lava car rentals!

Lava Car Rental was great! Truly.
Major travel oops happened when I thought our group was arriving in Iceland in the PM when actually it was early in the morning, VERY early. Despite me having a completely different pick up time, they came to the airport to pick us up right when they opened and got us the car for us to begin exploring right away. The car was great; got a manual diesel (highly recommend) and drove fantastic since many roads are a bit rough with pot holes and gravel, etc. Both people that assisted in the pick up and drop off at the airport were very friendly and seemed interested in our plans and experiencing. A+

Everything went smoothly from pick up to drop off

very friendly staff

Lava Auto Car Rental and their services was just amazing. Very fast ,super friendly staff and all my expences much better than I've expected. Return was so symple ,I just left the car in the airport carpark with the keys inside and went for my flight ..hope I'll get back one day..easy going company. Highly recomended!! Jan&Dominika

I found the rental via Lava Auto to be pretty seamless - one of the employees met us as we arrived and drove us straight to the Lava Auto (2 min drive). But that made it easier to then exit the airport. Northbound were extremely responsive and helpful before we arrived.

We had a great experience! Would definitely rent through Northbound again. Plus the price was the best we could find.

Great price, good service, easy transaction. Recommended for a trip to Iceland!

I found that the most enjoyable part about Northbound was how comprehensive the site was. It seemed to overview every detail and incorporate as many rental companies as possible. It was comforting that I didn't have to jump and try to find the best price from twenty different sites.
Keep in mind that this is biased as I was mainly looking for 4x4's and not compacts.

Our first trip to Iceland was such a great experience ! Northbound was very good to deal with, Friendly and courteous. The Duster got us us everywhere we needed to go, and was great on fuel for the longer trips. With the exception of F roads, I highly recommend this vehicle for touring icelands spectacular attractions.

Lava rental were great from pickup at the airport through to drop off at the end of the hire. Great company would recommend if you want to hire a car in Iceland.

I hadn't heard of either Northbound nor Lava before booking, but took a chance based on them being the best price i found. We booked a Dacia Duster 4x4 for 2 and a half weeks. It fit me, my husband, my mom, our 2 kids (with car seats!), and all of our camping gear. Tight fit but worked great for our budget! The car was very new (we doubled its kms). THe staff at the office were amazing- super friendly, relaxed and helpful. Free pick up (we arrived at 4am!) and drop off at the airport too! would definitely recommend :)

Amazing car and service. The duster was incredible for fuel efficiency. Shuttle too and from airport was perfect and on time

Lava Car Rental was by far the most responsive and easy to work with company I have yet to work with. Their team was full of genuinely caring people whose priority was making sure my experience was as good as it could be. Would recommend their services to anyone.

Hi, been to Iceland this June, and need to say the country is absolutely a magical place and would recommended for everybody to come and enjoy Iceland. To see the most of Iceland renting a car was the best option and we had a great experience with Northbound finding a best deal and a suitable car. We rented Dacia Duster from Lava Auto Car rental and it showed to be the prefect choice. The staff was very helpful, they meet us at the airport and it took just a short drive to their office where we picked up our car. As we arrived late in the evening and was a bit dark the guy just gave us the car and said if you notice anything wrong different than stated in the contract don't worry just take some pictures and send them by email. As we did the next morning when we found some scratches and when returning the car everything was alright. The car was new and it was just a pleasure to use it exploring Iceland. This was my first experience renting a car and it was a great choice. For some next trip to Iceland I'm definitely using the same company and hopefully the same car.

The Dacia Duster was perfect for our family of 5. The manual transmission was very easy to shift
and we seemed to get very good mileage with the diesel fuel. It was a tight squeeze with our 5 pieces of 26" luggage, but Lava helped us out and held a couple of our bags for us temporarily. Our flight was late and it did take awhile to get our bags and exit the airport, so there was no one waiting for us and it did take a bit to get a ride. Not a big deal though and found the return very easy as well. Would use Lava again.

Lava Auto Car Rental is great place to go. They pick you up at the airport any time. We didn't have any problems.

The car was perfect for us. We were three persons. We had enogh space and we had no big problems.
We noticed a wrong sound from the car on the first day but it was not a big deal and the guys from Lava Car fixed it in 20 minutes.
But when we had booked the car, we were four persons and we chose the car because the specifications said the car has enogh space for five persons and five baggage. We thought that would be a good option for four persons, four baggage and four backpacks but we never had enough space if we were four guys.
Fortunatelly, we were only three persons and the car was perfect.

I would give you 3 points if we were four guys but we were three guys so i will give 5 points :)

Really good and helpful service. I definitely recommend it!

Great experience and service from Lava

After reading many horror stories of rental car companies in Iceland, I did my research before the trip and could not be happier with the choice of goingwith Lava Auto through North Bound. Impeccable service - being picked up and dropped back to the airport. We rented a 4x4 Dacia Duster for 11 days. It got us around the country with no issues whatsoever. We were sad to part ways with our trusty car. Recommend this company to everyone!

This was actually one of my better rental car experiences. Never before have I had such great communication prior to my trip. I received several e-mails prior to arriving in Iceland with helpful information about my rental and things to do in Iceland. The "Duster" was a great 4x4, we encountered some fierce weather on our way to a highland glacier and the car preformed great through the mud, snow, and rain. Great service, however I have one recommendation to make it even better. Take some time to explain the 4x4 functionality of the car and how to engage it. We figured it out, but that would have been helpful.

Excellent. We would rent from them again. We loved the Dacia Duster and wish it was available in the US. We were very impressed with the good mileage. The car was very comfortable. We had confidence in the car wherever we drove. It was easy to rent from Lava.

The experience was amazing. I would totally recommend it to anyone!

Our experience with Lava was outstanding. Their service was prompt and personal, with no hard upsell. The cars were exactly what was needed for Iceland's roads. I don't intend to use anyone else on future trips to Iceland.

We were soooooo happy with the Rental Company Lava and the Car!!! It was really like we were thinking and hope. The were verry frendly helpfull and uncomplicated!!! The Car was nearly new and spend a lot of space and to Drive with the Duster was just phenomenal !!!!
Thanks to all !!!
Rita and Lahcen from Switzerland

Excellent! We were picked up at the airport and brought to the car rental facility quickly. The agent we encountered were very nice and professional. The entire process was seamlessly efficient!

Lava Auto were great. The staff were friendly and helpful, the communication throughout the process was timely and the car was ideal and in good condition. They met me at the airport and took me back there after a 430am drop off. Nothing was too troubling for them. I needed to make some minor adjustments to our booking timings during the rental period and it was no issue. I will be using them again and have no hesitation in recommending them to others

A good honest service. With zero fuss. Had to take car back earlier than expected due to early flight, no issue and transfer back ro hotel no problem. To sum it up top marks.

My wife and I had a fantastic experience renting a Duster via Northbound from Lava Car Rental. Their customer service is excellent. Our flight got in early our first morning, and sure enough, someone from Lava came and picked us up early! We only waited about 10 minutes! They were extremely thorough in their inspection of our car before we left, and it genuinely felt like they were looking out for us the whole time. We love Lava!

After reading ALL the negative comments I didn't even want to rent a car in Iceland. But I researched reviews and went with Northbound web site broker company and rented with Lava car rental. My rate was cheaper through Northbound than it would have been through Lava. Our plane was 6 hours late and I was worried that Lava would not be at the airport to pick us up. We waited maybe 5 minutes and a welcoming young man greeted us with a huge smile making our first few minutes in Iceland a good one. I purchased the gravel protection as we were traveling the Ring road, due to all the reviews. I videoed the car condition inside and out before we took it off the lot. I was worried the entire time about what hassle and charges I would have to deal with when returning the car. NOT one problem with them at all but I did take it slow driving on gravel roads. Only problem was that the SUV I rented had the horn on the side of the steering wheel and I never knew that, I thought the horn was broke. So trying the get sheep off the road without a horn was a pain. Lava was not pushy at all in trying to up sell me anything although I wished they did try to sell me the car internet as we drove for 2 days without any cell service. It was fine but if we had a problem phone connection would have been nice. A great experience with Northbound and Lava. I would rent from them again. Both were great company's. Lava also gave us a discount gas card for Oli's gas stations which came in handy. When getting gas ALL pumps only take debt cards. If you are using a credit card you have to go inside and pay and some stations do not have people working just a pump so I couldn't get gas there. Also I understand every 6 months all cars have to pass inspection so you car will be in working condition. I also like Northbound/Lava as I was able to cancel I think 24 hours before arrival. rate both company's 5 stars out of 5 stars

Excellent! Friendly, efficient service. Prompt pickup shuttle at both the airport and at the service building. Our 4wheel drive vehicle was in excellent shape and took us safely into the back country. The GPS is invaluable in Iceland. Don't leave without it!

It was a great experience. Although I would have felt more comfortable with a bigger vehicle for some parts of the F-roads.

Good service, nice car - we were very pleased to the Lava Auto and can recommend it.

Great experience based on reviews of other dealers. We had no problems, easy.

The Dacia Duster was a very good car for our trip. Enough space for the luggage and 4WD.
Lava Auto Car Rental was a good choice. Pickup from the Airport was good. We got the car we reserved. All about invoice, insurances a.s.o was without any Problem. When you bring back the car they drive you to your guesthouse in keflavik.

The car was new, clean and very comfortable thanks to very soft suspension, better than in my VW Touareg. In-built GPS was easy to use even without reading a manual. Just the trunk would probably not absorb 4 big cases if we were a group of 4 as originally planned, it was just so so for the 3 of us.

It was all ok Java Car where totally uncomplicated when handing over and returning. The car was in a great condition and there are no complaints.

Our experience was just perfect : a good car to get where we want without any problem and a whole security.
To let us the car, the staff was very kind and in time at our stay in Rekjavik.
The check out was normal in two minutes just before a drop off in the airport. Just perfect for us.
Thanks for all.

Everything was ok

Everything was ok

Very good. We had a problem with the gps in the auto and returned for some help. When they could not make a quick fix they gave us wifi for free and sent us on our way. They were at the airport when we arrived and quickly transported us back to the airport when we returned. The car was in very good shape and exactly as advertised. I would not hesitate to use them again. We had an excellent experience with your site and the actual rental company.

John Fletcher

On a ten hour layover, we had rented from another company two weeks prior. Taking the shuttle to their office was, quite frankly, a crowded, time consuming hassle.
For this part of our holiday in Iceland, we were delighted with the guy standing at the airport with our name and the personal ride to the Lava rental office. It was fantastic! Being dropped off to go home was equally as efficient and easy.
The Dacia Duster was certainly not a high end automobile, but we knew that and it served it's purpose. lol
I would not hesitate to book through Northbound and Lava in the future!

Very good experience. They picked us up at the airport, the formalities were very fast. I added a second driver at a very reasonable price. Quick and efficient also at car return

Really excellent service. Great car. Competive pricing. They met us at the airport with a sign and drove us individually to their offices. No waiting. Fast courteous service. I emailed prior to my trip with a couple confirmation questions. I received personal replies within minutes. Working with Lava Auto was a fully personalized experience.

Everything went smooth and easy from booking on line, getting in touch for more information, picking up and getting back !

We had a good experience. We were met at the airport & taken to the off site facility where we picked up the car. We added the wi-fi which was a great decision. Return was easy as well. We arrived around 4am & were quickly taken care of & shuttled to the airport.

We had a great experience with pick up and drop off . Friendly staff happy to help and great at asking abut our trip.and vehicle etc. The car was perfect for our ring road trip. Spacious and reliable and able to cope with those times when the road is a bit more challenging. We had no issues.at all. Thanks

Fantastic experience. Just like the other great reviews. I searched internet and this was the best value and terms for the 4x4 rental in Iceland. Customer service at the rental office was smooth. I had pre-trip questions via email which was responded promptly. The 2017 Duster was an excellent 4x4. We had to help out another family in Rangeover from Sixt by the MyVatn crator. I echo the other comment from another customer, we had to wait at the airport for 30+ minutes for the driver because he had to pick up another family on a later flight. It would be better to be notified in advance since we did not have phone service in Iceland.

Northbound and Lava did a great job from start to finish.

Very nice people at LAVA Car Rental. We hired a Duster and it took us to Landmannalaugar and Myvatn. The car was clean and we got a lift from and to the airport. Thanks guy's!!!!!!

Lava Auto was great to work with. Quick easy check in and out and very low-key. The little Dacia Duster was the perfect vehicle for getting off the beaten path! We never encountered anything it didn't feel 100% competent on. It came home quite dirty and they didn't bat an eye.

very good service, someboddy waiting for you at the Airport, I recommand !!

Great!

We had a good experience with Lava cars. Car was clean, well maintained and good to drive. Easy pick up and drop off.

The Lava folks were great. Pick up at the airport was very easy and the vehicle itself was ready, in good condition, and a pleasure to drive. The Duster is really a perfect vehicle for touring Iceland. Return was equally easy and fast.

Northbound has a great staff, helpful and nice. The excellent communication; fast answers. The best way how to rent a car without any problems and enjoy your trip to Iceland.

Experience was great...car worked well, friendly staff that made the process easy!

Simply put. Northbound has the best prices, straightforward use, and quick process to navigates

The vehicle ran very well. We had no problems at all. It was comfortable and ecenomical on gas. I would definitely rent it again.

I had a great experience renting a vehicle from Lava. The staff were nice, helpful, and had some great advice for a first time visitor to Iceland.

All was exellent, Iceland was just fantastic! I am totally happy for rent with Lava.
I`ll be back ;)

Excellent service from Lava and Northbound. Had seen lots of horror stories about car rental in Iceland but we had no problems at all. The car was clean and worked well for our 6 day trip. The staff were polite and got us back to the airport in plenty of time for our flight.

Service and communication was great, car in good condition (dacia duster) highly recommend to anyone

it was an excellent expirence I would highly recommend. I used their car seat and it was a night quality car seat . I loved it

Everything went smoothly with the car rental. The whole process went well and I would go through Lava Auto Car Rental again. The Dacia Duster was the perfect car for Iceland in November.

Excellent even in case of emergency they gave us a quick feedback.

Everything was well organised, they picked us up in time at the airport, the car was brand new (not damaged!), it had winter tyres with studs. The drop-off was very simple and clear

Simple and stress-free booking through Northbound. Was a fantastic trip, so glad we hired a car for our stay. The guys at Lava Auto were amazing and nothing was too much trouble. Thank you for a great experience!

Everything went smoothly. From picking us up at the airport to returning the car and getting a lift back too :) Everyone was very helpful and friendly.

Our experience was very positive. We were picked up at the airport, our drivers was helpful. Once we got to the Lava office it was quick and painless processing our rental. Our rental was clean and we had no issues. Our return was just as smooth. We will definitely rent from Lava again. Thank you

Very obliging and helpful services. Transport between office and airport is fast. A welcome coffee is included.

Everything went very smoothly. A Lava representative met us at the airport and drove us to the rental location and we were on our way within a few minutes. The Duster proved to be a perfect car for our adventures.

Very good experience, met at airport and a 5 minute drive to Lava Cars, car as booked and all information explained and advice given on weather, driving conditions and petrol stations. Drop off very easy and couldn't fault this rental or Lava Cars

Excellent service.

Great, no problems at all. Northbound was easy to use and Lava was good to deal with. Car in good condition.

Great experience, Kind staff, available and incredibly nice! Nothing to complaint about! Would use again and recommend without thinking.

I was a wonderful service. From being met straight away at arrivals and a short journey to the car storage. Great advice on how to take car on Icelandic roads and the tip to open the car door with both hands as we arrived in a bad storm with 30 plus mph winds. The car was just right and we would have been lost without the sat nav. And the snow tyres gave me much confidence. Even when we dropped off the car your staff saw us (as he was just about to leave with other customers) and waited to take us to the airport. All round an excellent service and we will use you again when we return which should be in the summer this time.

Swift, personable and easy. Very welcoming. Stationed near to the airport. As an independent company they were also highly competitive. They see you as a person not a commodity. Excellent service and will use again!

Great

Car rental was great. Quick and effective service. Car was in great shape. Definitely recommend.

Great car, great people and great service!

I rented a Dacia Duster for 10 days. The check-in was easy as was the check out. The staff were friendly, helpful and courteous. Plus, their prices were great and they did not charge for some extras (GPS) as did other companies. Their price to add another driver was MUCH less than other companies were charging. I highly recommend Northbound.

The service was excellent, I had an Hyundai which performed well until the heavy snow when it briefly went into 2 wheel drive but it was a nice clean vehicle

Hi, all was fine, flight was delayed 3 hour, short call and the nice people from Lava Car picked us up. Car was like expected, clean no issues and we get also free Water. Next Time we book again with you Guys.

Best regards,

Bernd

No problems at all , everything was perfect

Lava Auto Car Rental were absolutely fantastic. Upon arrival at the airport when we had landed, we gave their offices a call and explained we were at the airport half an hour early due to our flight coming in early. They said they would be there in five minutes- and they were. The transportation to their rental office was clean, the journey was no longer than five minutes (so to drop your car back off, it is five minutes away from the airport, very convenient!) and their office was very modern and we were pleasantly surprised. We were asking for directions to tourist attractions and they were extremely helpful and we found the whole experience stress free. There really is no catch with Lava (Booked through Northbound online). The cheap prices aren't too good to be true: they simply offer cars in fantastic condition (ours was in mint condition with a sat nav built in- ideal for the golden circle etc). We recommended to friends of ours who were flying out the weekend after. They were impressed too and came across no problems. Lava also drop you off at the airport when you return your rental car- what more can you ask for. No hidden fees held on your card either (in the past we have had £1000 held in case of damage to the car which dipped into our spends for the trip) Lava do not hold any kind of damage cost on your card. They are exactly what you would hope for from a Rental company. Reliable, professional and honest. Very happy and would never use anybody else on our return to Iceland in the future. Thanks Lava! Jessica & Scott

It was very smooth in overall.

Our experience with Northbound and Lava auto to rent the car was perfect. The price was very convenient and the car worked out very good. the attencion of the staff was very quick and nice. I highty recomend it 100%.If I come back to Iceland I will rent the car with them again. Thanks a lot!!

Everything was great. We received a brand new car for a very reasonable price. All formality went very quickly. There were no problems with the car during our journey.
Very kind and helpful staff. They have been waiting for us at the airport to pick us up straight to their office and then they drop us off back to airport when we were leaving.
I can definitely recommend that company and Dacia Duster

All went perfectly - thank you

I must admit I was hesitant at using a company that's not mainstream I.e hertz etc but these guys were fantastic, picked me up from the airport on time did not try and push the worthless extra add on insurance, provided a great car and the price was outstanding.
Highly recommended

Great rental experience with easy and well informing team, would definitely use them again!

Fantastic! Car was in great condition, car rental in general was very easy, no hassle at all, very trustworthy company. Would definitely be renting from here again if we are ever back in Iceland - thank you!

My experience was very positive. The employees went above and beyond to accommodate our needs. They even spent extra time giving us recommendations for food and sightseeing locations. Overall I was very pleased with their service.

Great experience. Great service and great car

Very good

Fantastic car (Duster), got us from one side of Iceland to the other in a Blizzard! Staff friendly and helpful. Would 100% book again! Thanks for making car rental pain free :)

Great car and excellent service from Lava.

Great service, quick shuttle from/to the airport and no-fuss service at their (warm and coffee-machine equipped) office. The car was clean and handled the snow and ice with aplomb. Thanks!

The Dacia Duster was absolutely great. Exactly as expected. We found it was a perfect choice for winter conditions. We are Canadian and therefore used to driving in winter conditions and we felt very safe. The car was in great condition, service from LavaAuto was perfect. We were picked up and dropped off as expected, with no wait time. We were given a discount card for gas and food which was convenient. We had no bad surprise when the car was returned and payed exactly what we were supposed to. I guess it's a matter of luck, but we had not opted for any additionnal insurance and we didn't need it. If we go back, we'll definitely book with Northbound/Lava again. The price was the best out there, and surprisingly, the service was one of the best I've had in my life. Sometimes you'd expect cheap prices because to come with bad quality or service but in this case, it's cheap price and amazing Customer service. Way to go!

My esperience with Lava rental car was great. Serious people and very good Dacia Duster

The car was very well maintained even with more than 80000km

Travelled to Reykjavik 01.02.18 - 05.02.18. A rep from Lava was waiting in arrivals and we were quickly taken by minibus to the pickup site, just a few minutes outside of the airport. The car was in perfect condition and extremely clean. Paperwork was completed in minutes and we were.soon on our way. Drop off was equally smooth. Would happily recommend.

Great, quite new car with navi inside . Car was equipped with spikes on tyres ! Cool. I think it was the best choice in this price to travel with four people and discover this awesome island.

Someone was waiting to collect us. Car clean and just what we needed. They were helpful although did make feel a little like They Would try and find some sort of issue when I returned the car as they kept going on about the high excess. I brought a waiver from online elsewhere at it was much cheaper. Apart from that great and I would use them again.

We were very happy with the service we received,very helpful and easy to deal with. Car was clean, tidy and well maintained.

It was a great car. Easy to drive

Very good

Excellent service from pickup to drop off. Car was almost new, clean and comfortable. We would use Lava car rental again and would recommend to everyone.

The dacia duster was clean and in good condition. It had studded tyres, which was just what we needed.
The service we received was excellent.

Perfect+

The staff at Lava were friendly and efficient, and the car was in great condition. Their prices were reasonable and the depot is only a 5 minute drive by shuttle bus from the airport.
I would highly recommend Lava Auto to anyone looking to hire a car in Iceland.

No issues using Lava Auto Car rental! Picked us up at the Airport with no issue. Car was in good condition. Didn't force us to buy extra insurance. Returning the car was easy and no extra charges/ fines. Drop off at the airport was quick.

good service. good car, no problems, smooth process.
Very much appreciated that after the car-return you were willing to bring us to our hotel instead of the airport.

Great service and great car! Everything was perfect

We had a really good experience. The car was just right for our needs and the pick up and drop off from the airport very easy.

Good service , shuttlebus from AirPort to LavaAuto office. Good price for a quite new 4x4 . Will for sure use Lava Auto next time !

Super fast and easy service. Even adjustments on the car return out of the office opening hours were no problem. The car was ready and clean when we arrived, so we had no waiting time. Driving the Dacia Duster was very comfortable and easy. All in all it was a quick, easy and lowpriced service and we could fully recommend Lava Auto Car Rental.

The car did very well on the roads and in the snow. The weather was challenging, with lots of blowing snow, gale force winds and poor visibility at times. The Duster handled it all very well, and seemed to have excellent gas mileage also. Having the manual in the glove box was a big plus as there were some features of the car that were unfamiliar. I would definitely rent this car again. Your prices were competitive and the good reviews also helped in making the decision to use Northbound.

I had a very good experience with Lava Auto. The car I got was new and in perfect conditions and the car rental itself was stress-free, no pushing from the personnel to sell extras, etc. I will definitely use them again on my next trip to Iceland

We had a superb experience with Lava Auto car Rental. From the pick-up at the airport which was timed to perfection. The handover of the car with no hard sell of extras. The staff were thorough and very pleasant. The 4x4 Dacia Duster was great particularly in the weather conditions we had while in Iceland!
Would definitely use Lava Auto Car Rental on our next trip to Iceland.

Fantastic! Our car was perfect for the winter roads in Iceland.

Experience excellent from start to finish, very relaxed welcome, and although there was a minor issue with a car headlight we were treated with good customer service. The car was perfect for our needs, clean and tidy. I hope to return one day, and will search out Lava Rentals before any other.

The car was excelent, and the price was firendly, just like the staff. We get email about the storm and the weather conditions which was very good. We got an e-book from Iceland, which I really liked. Thank you for your service and support! We'll absolutely recommend your car rental to everyone.

We visited from the UK and were really pleased with the service. Staff are friendly and communicative, prices competitive too. Car was great and just what we wanted. Lava will be my first call when I visit Iceland again hopefully to see the country during the summer months. Thank you.

The car was clean and New,a very good 4|4 quality/price to travell on snowed Road of iceland .

Lava cars were brilliant throughout the process. Easy to book at a competitive price, collection from the airport and short trip to collect the car. Car was in good condition, easy process and no issues for the full trip. Quick and easy return with no issues and transfer back to the airport straight away. Highly recommended

It was great, the 4WD worked well and the car was ideal for the roads. stupidly I did not ask how the heated seats work and only found the button (between the seat and the door) as I was handing the car back.

I recommend Lava Auto services because of their amazing customer service. I lost my phone at the car rental location on my last day while returning the Dacia Duster. I realized it during the airport dropoff and the driver took me back to help me look for it. A few other employees helped me go through the rental but we did not find it. They returned me back to the airport immediately so I could make my flight. I went through security and customs accepting that all my photos were for memory. I heard my name called over the speaker system and was asked to go to security. I ran through the airport and one of the Lava Auto employees found my phone and brought it back to the airport for me. Now to the car - they provided me a new (6-month old) rental that was perfect for my 5-day trip through West, South, and Southeast Iceland. The heated seats were the best feature as they helped us stay warm from jumping in and out of the car to view the Northern Lights. The rental location is very convenient for pickup/return at the airport. The process was very easy and I cannot stress enough to check the road conditions. The safetravel.is was great to determine the road conditions daily. On our 3rd day, we went to south Iceland and the wind/snow was the worst I've ever experienced. Thankfully I checked the app and drove slow. I saw many cars off the side of the road along the mountain near Vik.

We had a wonderful week travelling around SW in a Dacia Duster rented from Lava Auto Car Rental. We were met as we came otu of the airport, taken straight to the office within 5mins and then we were ready for off within 15mins. On the return journey we left the car at Lava Autos and were taken directly to the airport within 5mins. Superb service, lovely people, good car, and very reasonable price! Would definitely use this company if we visit again, and have no hesitation recommending them. Penny UK

Excellent all the way. Pick up was on time and helpful. The car was very good, and I would definitely rent from them in the future. Thanks again, Iceland was beautiful as we expected.

Very good service and very good car condition.

Fantastic ! Process was professional, efficient and easy.

The experience of using both Northbound and Lava was excellent - the car was in good condition and was a recent model. The staff were friendly and helpful, we were contacted a few days before our trip to confirm details regarding collection at the airport. Collection and delivery was faultless. After having read so many dubious reviews for other car rental companies in Iceland I would not hesitate to recommend Northbound or Lava to anyone.

Great company. Would recommend and would certainly use again. Hassle free pick up from the airport to the rental office and then drop off back outside the terminal on departure. The customer service was brilliant. I had a response on my emails very quickly and it wasn't a problem that we landed after midnight when we arrived.

Its was a great deal! The car was in perfect condition great and friendly stuff, we were afraid about renting a car coz it was first time in Iceland but it turned out!
When we go to Iceland next time, definitely choosing LAVA car rentals

Small hiccup with picking us up from the airport but very quick to do what they could to make it up to us, great service, no problems at all, nice touch being able to help yourself to a free drink when just getting off a flight, car was spot on, will certainly be using again!

It was perfect, we had no problem during our trip. Your team was very reactive. I will recommend your company.

Really professional and friendly team, car was only 2 weeks old and a dream to drive. I'd definitely recommend Northbound/Lava Auto and use them again. Being independent and renting a car in Iceland made the experience that much more special! Thanks guys!

Fantastic experience!

Everything was excellent! From pick up to the airport till the end of our rental. The car that we chosen was perfect and clean! Lava’s staff was really kind and they offer us coffee and water for free!
I really appreciated service!
Thank you

We get very good servis at Lava Auto Rental. Car was in good condition, we didn't have any problems. For foreign travellers is perfekt, that Lava is just 5 min far by car from Keflavik Airport.

Near perfect experience - we found the Lava representative waiting for us at the airport, we were quickly taken to their office some 10 minutes away from Keflavik airport and had the car in our hands and ready to go within a few minutes of arriving. The person handling our booking also took the time to explain the insurance we chose, explained what numbers to call in case of any emergency in Iceland and also let us know that, by using a special token provided by Lava, we could get cheaper fuel and food from certain fuel stations.

Would highly recommend for anyone looking to rent a car in Iceland - the Dacia Duster was a pleasure to drive.

Luke

The car was in good order and had 4wd and thankfully sat nav.

Great service and friendly staff.

Excellent friendly service , car was fine if a little battered and in need of some body repair, but it was less expensive than other rental companies and it ran fine and was clean when I picked it up, so mustn’t grumble .

It os a lo ok

Lava Auto offer a great customer service and decent prices for their rental cars. They picked us up from the airport in the middle of a snowstorm and to their office nearby to collect the car. They gave us a discount card for petrol and a number to call in an emergency should anything happen to our car (which we didn't have to use). The car itself was excellent and well looked after and we didn't experience any problems. Would definitely rent here again.

It was very good

Overall, our group of 5 was extremely pleased with the staff, service, and car. They provided everything as promised in a timely manner and gave us discounts at Quiznos, 2 gas stations and free coffee at Olis which were all needed. Since our flight landed in KEF earlier than expected they worked relentlessly to pick us up earlier than expected at no cost. In conclusion, we had a great experience and Jerry the guy that helped us was extremely nice!

Very simple, straight forward and clear.

Everything PERFECT!

We had the best ever experience with Lava Auto, incredibly good service, best coffee we've ever tasted (and this was not because it was complimentary). Car was clean and reliable. Staff went above and beyond any rental company we've ever used. If we could give them more stars we would. Can't recommend this company enough. Flawless .
Thank you so much for your service. We look forward to using you again and have already and will continue to recommend you to all.

The experience was very positive. Good car, kind personnel working at the rental, punctual pick-up and drop to the airport

It was great... except.. and it is funny. I got picked up by the wrong guy. Apparently there were two John Fawcetts. So I got picked up by the guy who drove me to the blue lagoon instead of Lava Auto. It all got sorted relatively easily and all it did was cost me an hour. But the OTHER John Fawcett was not a happy camper!
Oh and there should have note saying that the car should be returned to the airport not to Lava auto

everything was perfect, pick up and drop off from and to the airport without delay, friendly people, very reliable and new car Dacia Duster, price was the best what we found on the market, highly recommended, Martin - Czech Republic

Lava auto rental was amazing. Not only did I get a fabulous rate at only a 1/3 of the cost of Hertz for a 2018 Dacia Duster 4x4, but the rate also included insurance, gps and studded snow tires. I was a little concerned because I had heard such horror stories from renters in Iceland, but I had no issues what so ever. They were not there to greet me, but when I called they arrived within 5 minutes. Their staff was very friendly and helpful. When I returned the car, I was a little worried because I was behind schedule, but they had me checked out and back to the airport within minutes. I would definitely recommend Lava, and as a travel agent will be using them for all of my clients in the future!!!

Great overall experience with both, Northbound and Lava Auto Car Rental. Everything was explained clearly, and they were extremely flexible with our requests.

Customer service was friendly and fast. Car was perfect and I loved the price. Will use Your service next time, when I am in Iceland.

Hi, wanted to thank you for the excellent service we had last week when we were in Iceland on a vacation.
We were 5 people using Dacia Duster for one full week. We had 5 hand luggages and 1 one big bag - which all fitted perfectly in the car trunk. The car operational performance was also very good.
Thank you for providing us with the car that allowed us to enjoy our trip without any worries and we could spend all of the time looking at the mountains and waterfalls :)

Thanks and the best of luck!

Darta

Satisfied, good info before we arrived, friendly Gary was picking us up, the car was ok, and the delivering and transport to the airport effective.
(You can`t use my name if you public to other customers)

Lava Auto Car Rental is the best! I will definitely be using them again next time I adventure in Iceland!!

Perfect! Best rental service ever!

Very nice

Awesome!

Привет Runar!
Спасибо, всё прошло удачно, мы намотали на машине 3 тысячи км и она нас не подвела. В аэропорту нас встретили, оформили быстро документы. Поэтому всё ок. В следующий раз воспользуемся ещё раз.

Great service, great 4WD SUV, and a great price.

Lava Auto Car Rental was great! They were responsive to email prior to our arrival. When we were late for the pick up time they responded quickly to my email (we had no phone) and came within 10 minutes. Customer service was excellent - when our in-car GPS couldn't find our first destination they gave us an internet device to use at no extra charge. Also, I was able to use my Visa auto insurance coverage and waive the CDW coverage. Our Dacia Duster 4x4 was perfect for driving around the Snaefellnes peninsula. I highly recommend Lava and would rent a car from them again.

We were collected from the airport with no problems , communication was good , car was good, we did about 3,300 km's. My only slight issue was that it was difficult to check the car for existing damage in the pouring rain when we collected it.

Excellent and friendly service, right from the airport pickup, to organising a place for us to get a new tire for our completely shredded tire, to car drop off and airport run. All for the best price we found. Queues at airport hire car pickup were extremely long, so picking up the car just a few minutes from the airport was probably quicker. No wait time for transfer to their office or back to the airport at the end of our holiday.

Excellent

Good experience with Lava. They picked us up quickly from the airport and we were on the road with our rental very quickly. We rented a 4x4 duster and the car was in great shape and we were happy with the vehicle. Definitely recommend renting from Lava.

It was very good, people were really nice. The car was in good shape, it was just what we needed. We are really happy with everything. As a suggestion, a “how to pump gas in Iceland” for dummies manual would be appreciated, I know is not your thing but it would come in handy for most tourist, specially with the full tank thing explained.

We had a great experience from start to finish. The pick up and drop off service was nice. The car fit 5 people, 1 large suitcase, 2 large duffles, and 2 small suitcases. We felt it had good gas mileage. The cruise control function was not obvious because the switch was in the center and not on the steering wheel. You might point that out when the car is picked up. Our group also really liked the espresso machine at the office after arriving on an early flight.

The GPS did not recognize the office address when we needed to return the car. We managed to find the office again but maybe directions on the paperwork or an added map of location of office would help.

I would change your questionnaire template to allow for multiple choices on why your company was selected - I read good reviews, you had the best prices and good selection of vehicles.

Thank you! Every thing was ok.

Everything went well. The car met our needs and handled perfectly. I was a little concerned that the gas tank was only 7/8 full but the Lava car agent told me to bring it back at least 7/8 full and there would be no problem. He was correct. One suggestion that would have made things easier for me is for the Lava agent to have informed me how to shift into reverse on the Dacia Duster. I was not familiar with that car and had to ask someone on the street. Otherwise everything was great. Thank you so much and I would definitely recommend your company.

We had a great experience and appreciated the Friendly service. New vehicle. Discounted gas. WIFI hotspot

Great experience, the shuttle driver was at the airport to take us to the rental office, our vehicle was exactly as described and worked flawlessly on our trip around the whole island.

This was a very easy car rental experience and priced less than half of the larger brands. All of their employees were very friendly. We would definitely use them again.

Excellent choix, le service est parfait : accueil et dépôt à l'aéroport, véhicule propre et en parfait état correspondant à ce que nous avions demandé, ouverture à 5 heures du matin, idéal quand on reprend l'avion tôt.

We had an excellent experience with Lava Auto. Pick up from airport was on time and smooth, car was great. Drop off was smooth with no issues. Would definitely use again when we return to Iceland.

Our Lava auto rental went smoothly. They offered the best price on a newer vehicle and pickup and drop off at the airport. Vehicle was GPS equipped. Would highly recommend Northbound.

Excellent service, very friendly and at a good price!

The car rental experience was great. We waited a while at the airport when we arrived and had to phone to check we were going to be met but that was not a big problem. The car was good also. We had a flat tyre while driving in the Western Fjords and had the tyre replaced. The mechanic said it wad not a puncture but was a faulty tyre and that we should be refunded by Lava Autos. On returning the car and producing the report from the mechanic we were refunded without any argument. Good service and well located for proximity to the airport. We would definitely recommend your company to friends visiting Iceland.

LAVA was outstanding. We have already been recommending them on the Iceland FB Pages we are a part of. We had no troubles checking in or out. We were able to get a hold of a customer service rep whenever we needed help on the road (flat tires). We had excellent coverage Tire Insurance Protection (SO happy we purchased it). No excess was charged despite all the horror stories we heard online about different car rental companies in Iceland. The Dacia Duster SUV 4WD handled 2400miles over 3 weeks utilizing many F and gravel roads. The only thing we suggest is that Lava put a tire gauge inside each car. Not all air machines were functioning or included tire gauge and it's pretty important to know if your tire is at the right level with the types of roads we were driving. We wonder if this contributed to the two flats we got (on our parties two cars). Northbound handled the reservation efficiently and even helped us change it when we researched a better contract early on (we secured this reservation through Northbound 6 mos. prior to travel).

Great, special acknowledgement for the LAVA RENTAL service, we picked up our car with 12 hours delay at 00;00 with a kind welcome. The car 4x4 was perfect, even on tracks , excluding crossing deep rivers, very confortable, and consume a little fuel. Return kind and efficient with a rapid shuttle to the aeroport. At the end, value for money was very good for this vehicule in this country .

All was perfect.

very nice, Friendly peoble an verry good Service

Very positive. Communication was excellent through Liam as I had to amend the dates of our rental. The pick up at the airport by the driver is a great feature as he was waiting and easy to identify displaying a card with our name on it. The Duster was a perfect vehicle to navigate the roads of Iceland. Thanks for making our trip hassle free for our transportation needs.

Our experience with Lava Auto Car was very good. We got a real good 4x4 car and the service for taking us to the final accommodation the night before the return flight was also very good.

Great experience from beginnng to the end. Most beautiful place I have seen, and having access to your own vehicle is priceless. Northbound and Lava exceeded my expectations.

This was by far thee best rental company I have ever rented a car from. The process was simple. The staff were incredibly friendly and accommodating. I truly wish every car I rented was an experience like this one. The bonus was that the car was awesome for our Icelandic adventure. A big thank you to the Lava team!!

The overall experience with Lava Auto was great. Easy communication, pick up in time even when we arrived few hours before the expected arrival time. New clean car without any problems. Returning of the car was without any major hassle even though we have returned the car so dirty that you can hardly recognise the manufacturer :) I will definitelly take Lava Auto next time too.

We rented a 2017 vehicle with plans to drive around Iceland. The staff were extremely easy to work with and very friendly. They also were quick to respond when we experienced automotive problems, as can happen anytime we had car issues. On the 2nd day we ended up getting a flat tire which we changed. Since we had just started our adventure we contacted Lava and they recommended we take it to a mechanic to get the flat repaired or replaced. After doing that we drove another 200 Kilometers and started to notice a clunking when turning at slow speeds. Again we contacted Lava and they instructed us to take the vehicle to a mechanic. The Mechanic stated the differential had to be repaired. Lava then took the initiative to have one of their staff drive a brand new rental out to us 7 hours from their office. It was there the next night and the rest of our experience went without an issue. I was very pleased with how well and quickly Lava responded to the particular issue.

Very god service

Great! All staff members are very kind and helpful. The car was okay: it took us everywhere and didn't consume much fuel.

I found the whole experience hassle free. Very organised company, picked us up at the airport. Not too much paper work or fuss at the office. Happy with the car, clean and a pleasure to drive. Just what we needed to get around Iceland. Very good service when we dropped the car off early before our flight. I would use this company again and highly recommend them!

It was a quick and simple experience. Everything was as expected. I would book there again.

Lava is a family owned company & provided excellent service from picking us up at the airport to providing us with a great vehicle and once we had to say goodbye to Iceland they delivered us seamlessly back to the airpirt. Will use them again!

הרכב היה מצוין והשרות של חברת לבה אוט היה מצוין

My experience with Lava Auto Car Rental was great. The airport pick up was awesomely convenient (even though our flight was delayed and we have arrived well after midnight) as well as the airport drop off at the end of our trip. The car we rented Dacia Duster was reliable and we have not experienced any issues while traveling ~ 3000km. The Lava Auto Car Rental office is also conveniently located close to the Keflavik airport. Overall based on our experience I would strongly recommend the Lava Car Hire as well as Northbound who seamlessly arranged all requirements.

Very good experience with Lava Auto !
They picked up us at the airport and offered their assistance during our journey around Iceland. They seemed very trustworthy

Hello,
my travel to Iceland was really a great getaway, each day I found-out new landscapes, it was really magical, my expérience with Lava was also great, guys were kind and helpful, I'll recommend you to my friends.
thanks you very mutch
Best regards,

It was pleasing to drive in all conditions

Northbound was an excellent way to find an affordable and reliable rental car from Lava Auto in Iceland. We would highly recommend them and their affiliates to others. Thank you for providing this services!

Very good experience generally. They are just two things that could be improved: (1) the tire repair kit in the car was useless: rounded wrench because of very low quality. We got 2 flat tires during our 3-week trip and both times we had to wait for another car to come and ask them to lend us their wrench to unscrew our tire and replace it with our spare tire. (2) The person at the reception of Lava Auto was a bit unfriendly when we gave back the car. Professional yes, but a bit rude. Except from that the car was clean and in good condition, and we really enjoyed the Olis tag that allowed us to get free coffee in their stations.

I hightly recommend. Everything was set up perfectly and staff was very nice!

Our experience with northbound was over all very positive. A brand new car (10km on the clock) and a member of staff waiting to greet us off the plane! Everything went very smoothly until it was time to return the car and we couldn't find the office due to lack of signage an the main road. Other than that I would happily recommend this firm.

It was great - amazed that you guys stayed open until 1am when our flight landed, that was really useful!

The car did make a weird noise when in full left hand lock, we wondered whether the suspension was shot, but ypu said it was to do wih the winter tyres? Just felt a bit strange while driving.

Overall really good though.

The Dacia Duster was a good choice for our trip in March. Everything went very smooth.
For our next trip to iceland we will definatly choose again northbound and in special Lava Auto.

The car was great and worked well for what we needed to do. I'm taking .5 off the rating because the guy who picked us up from the airport/dropped us off could have given us more advice about our itinerary and what to do in Iceland; but overall, it was a satisfactory experience.

I liked the Dacia Duster. A couple of unique features, like the horn not integrated into the steering column, made it challenging; overall a nice 4-wheel drive, diesel vehicle. Pickup at the airport was later than expected; there was initially nobody there to meet us and when they arrived needed to take other customers out to the rental agency first, then they come back for us. We waited about a half hour. Not terrible, but a little frustrating when we were so anxious to get our Iceland adventure started.

Once we were picked up, they were very nice and efficient. I would definitely use them again.

Great experience with lava auto, the car was clean and perfect and we make 2800km in a week without problems. The lava's team are listening for us and kindly drive us at hotel when we restitute the car.Not perfect note because of the full insurance we took think is expensive.

Very good experience! The car was nice, working properly. The service was great, especially the possibility to leave the car at the airport during the night since the office was closed when we came back home. Even the pick up at the airport at 00:30 AM at the arrival was really comfortable. Thank you.

We have Renault (Dacia) Duster in Kiev and knoow this model - reliable and coomfoortable car. About contact with Lava Avto Car Rental -everything was correctly, exactly, quickly and easy. I can recommend your company to my friends. Rating 4,5 (no 5) - because we couldn't dials to you one time when we needed (was Saturday).
Thank you.

Rental was smooth and convenient. The shuttle was about 20 minutes late upon our arrival, so we had to wait in the terminal for a while before our shuttle driver showed up, but everyone on the auto rental team was friendly and answered all of our questions. The car was clean, drove well, and kept us on the move for 10 days straight.

It was a good experience overall - the car we rented Dacia Duster was a good size for a family of 5 and easily fit 5 pieces of luggage (2 regular size suitcases, 3 carry-ons) and a big camera bag. We did not have any problems. Pick up and drop of was easy, people friendly and professional, knowledgeable about the car and happy to talk about Iceland's points of interest. On arrival our flight was 2 hours late, so we had to wait about 45 min for the agent to arrive - It would be better if this wait was shorter as I am sure Iceland Air posts updates about delay and the office is only 3-4 km away from the airport. We had to ask at Information desk for help to call and confirm that shuttle is coming to pick us up. But everything else was great. We would use Lava Auto again (and hope our flight is on time next time and shuttle is there in a timely manner). Thank you.

New car in excellent condition. Friendly reception and service by Lava team (a bit late at the airport, everything else was perfect).

Good!

Car was exellent for 5 people with a lot of luggages, we drove (carefully) on F routes and we haven't had any problem thanks to the 4WD.
I took half point since you paid a fine, adding the commission, before talking to me. So a 500 ISK parking costed me 10.000 due to a badly working ticket machine. There were time to inform me about your policy, and also room to say that the fine was not due.

Our overall experience with Lava Auto Car Rental was very positive. A representative met us at the Airport shortly after our flight arrived and drove us to the Airport when leaving the Country. The representative talked us into getting the extra insurance since we were renting the Dacia Duster (great gas mileage and comfortable) for two weeks. We had a flat tire on our journey and the extra insurance covered the fee for fixing the tire at a tire shop. The extra insurance was very pricey but gave us peace of mind while travelling some of Icelands unsealed surface roads.

The car was great, it was clean, drove well and was comfortable for 4 adults. We were plicked up at the airport after a very short wait and were promptly returned upon return of the car. We had no issues with the car and were able to notify Lava by email of any additional chips, scrapes etc that were noticed in day light as the initial inspection was done at night in the rain. I would recommend Lava as a hire car option.

Pretty good, we were received at the airport and quickly taken to our car, which was just as ordered. Return was also without issue. Would hire again easily.

The car was a good choice for our needs. There was an issue with the wheel flap. We couldn't call but did email about it and got a response right away. The insurance options, $3,600 or pay $40/day and be charge only $600 if we get a gravel scratch. this doesn't seem fair.

Everything went ok with the car, it's easy to drive and i became familiar with it in one day though i've never driven a large 4x4 before. It goes clean on F-Roads. The only negative thing about the machine was its glass condensation. They get wet so fast that you need to keep the climate on all the time to drive safely and this implies more petrol waste. But except this, all other features were perfect in my opinion.

Everything ok. Already waiting for me at the airport with identification and a plate with my name. Car was exactly what was presented at the renting. One note for the cover of the baggage compartiment that was not present but didn't influence on any aspect since Iceland is probably the most secure place I ever been :)

We did a short 3 night trip to Iceland and booked our Dacia Duster through Lava Auto Car Rental. We were picked up at the terminal without any wait whatsoever (even though another customer was arriving on a different flight from Oslo that already landed). Short transfer to the depot and our vehicle was waiting after going through the rental forms (offered coffee at the office). The Dacia had a couple of marks on it (including a dent in the door that might have happened when a previous customer opened the door in strong Icelandic winds!) but these were all marked on our form. The car itself was fine and probably a good option on icy roads in the middle of winter - it had studded winter tyres. I normally drive a Hyundai Tucson back home and whilst it wasn't quite as refined (nor as powerful) it was well suited to the Iceland roads and had heated seats and on board computer and sat nav. Would definitely use Northbound again as opposed to say Avis - much better and more of a personal service. Thanks

In general nothing to complain about. Friendly, punctual stuff.
The car was clean and ready to use. During our trip all across the ring road we did not encounter any problems with the car.
All in all a good company to choose for renting a car.

Car was very good, previous damage properly recorded on file. We had to depart from Keflavik Airport at a very early hour and were allowed to drop the car at the airport rather than at the rental place (and then finding our own shuttle service to the airport), which was very kind.

Good

The car worked great - you would have got a 5 from us had the car not had a minor but enjoying damage from the previous customer: the cod river's door hinge did not work because the wind blew it open and busted it obviously - as a result I always had to hold the door with 2 hands which was a pain with a camera in the hand. pick-up and drop-off worked fine, the office is nice. there is a coffee machine but nobody kind of asks you if you want some...small improvement? some people don't bother to ask. loved the spikes on the Duster - but nobody told us beforehand we would have some - would have been extremely useful to know - especially when in an ice storm.

Solid company. We had some car troubles throughout (mostly our fault) but they were very willing to assist as much as they could.

Very good

Our experience renting from Lava Auto was great. The staff there was nice and helpful. Car was clean and in great shape. We had no issues with the vehicle what so ever. I reached out to them once via email to extend our return time by a couple hours and they got back to me quickly. The only issue we encountered was with the airport pickup, there had been some sort of mix-up and no one was there. That being said, they sent someone right away once we called them and they fixed everything once we got to the office. Overall was pretty hassle free and got a great price.

Everything fine; good car; appreciate it

Lava car rental staff were very efficient and friendly. Overall, the Dacia Duster performed very well. Our driver side windshield wiper split when far from Reykjavik. It was not easy to find a replacement, but, after 1 gas station and two autoparts stores we were directed to a repair shop that replaced the part and billed Lava directly. Would still rent from Lava again especially through Northbound which was very easy to use and offered best pricing

The car was great and the price couldn't be beat! The same car with many other rental companies was more than twice the price.

A very good experience with Lava Auto. We were picked up at the airport, the car was ready for us and dropped back at the airport exactly as they had promised to do.

Good experience. 4.5 instead of 5 because we arrived at Lava office at 5 am for ride to airport and no one there. Left at 5:25a after reading note on door stating to leave car at airport. I had received a parking ticket (see below) and wanted to talk to staff in person. Was given no chance. What I emailed your staff:

Acknowledge receipt please. I received a parking ticket but could not take care of due to bank being closed on weekend. It is for $10000 or $100 US. Pls use card on file to pay. I was inside asking a restaurant where to park when I received ticket.

I left ticket in glovebox with keys and paperwork. I parked as indicated below.

P3 C3 6th spot on right. Gray Duster.

Very good, among the best I have experiensed, and I have rented from several companies douring a period of 10 years.

Good experience. A little difficult to find the contact at the airport as was crowded. Re epitomized was ok. Car was good, DDuster, 105000km with a small noise in rear right brake but in excellent conditions in general. No problems. Returning was very easy

Because of reading countless horror stories about car rentals in Iceland, I did a lot of research on where to get the most reliable car, service, and insurance with also the best price. It was tricky to find, but found Lava Auto to be the best option. The website is also very user friendly and easy to compare cars and reserve online. The 2017 Dacia Duster was a great deal and a great car to have for our four days in Iceland. The guy (I wish I remembered his name) who picked us up at the airport was very friendly and gave us some invaluable local's advice. He patiently and kindly explained some highlights on a map and even wrote down some secret gems for us. Everything with the car was great, except for a little bit of stress with dropping it off. We were told to drop off the car at 5:45 in the morning before our early morning flight and that someone would be there. When we arrived that morning there was nobody there. We had to find an open establishment nearby to borrow a phone to call someone and was then told to leave the car at the airport. We had to use our credit card to enter the parking lot and were worried about how many hours we would be charged. Luckily, there was no charge - just a bit of stress due to miscommunication. Other than this, it was a fantastic experience that I would recommend.

Tips for American drivers...

- Our manual car required to lift up on the ring below the shift knob and then shift toward 1st gear to reverse. Took us quite a while to figure that one out.
- You need the car key to open the gas tank. If it won't unlock, it's probably frozen shut.
- Fuel is more than twice the cost as we are used to (same with everything in Iceland), so be prepared to spend at least $100 per tank.
- Definitely get ALL the insurances. Do it.

good

Very good overall. Had some problems with the GPS on the Dacia Duster, it plotted some strange routes for example telling us to drive from Vik to Hofn by heading back through Reykjavik!

Everything went well with Lava Auto. there was one minor problem with the car however. One of the previous renters had damaged the front left corner of the car. This left a small dent, crack, and caused the left turn signal to not work. The left headlight was also very dim for this reason.

Car was fine but not really suitable for the F roads as it's too low for the river crossings so we didn't get to do F roads. Next time, I would go with a larger 4 x4. Also. Lava doesn't have many. automatics, so my wife had to rent from Hertz at the last minute

Very pleased with the service of the company. Would prefer a four-wheel drive and automatic transmission but did not find it on the web pages.

It was great, the car worked impeccably, only the pickup from the airport was not punctual.

Oh, the Dacia Duster. Many jokes were made about this thing on the road, but it got us where we were going. Don't expect luxury. Or even really an interior layout that makes sense. But then, it's the cheapest 4x4 you're going to find, so it's a win in terms of value. Pro tip: to put it in reverse, you've gotta lift the little ring thing on the shift knob. Lava Auto was great too. There was a Holiday special for free WiFi with the complete care coverage, so we opted for that after finding out just how small gravel damage had to be for them to count it against you (which is kinda lame, but seems to be the way it is with all the rental places). Great coffee machine in the lobby though. And they also gave us a personal ride to the airport when we dropped the car off right after a shuttle had left.

Overall, our experience was good. I was pleased with the Duster we rented. It handled well, it was nice having the studded tires and 4WD, and it got good mileage. All the employees were helpful, tried to assist when we had questions, and definitely helped out when I messed up and fueled with unleaded in a diesel tank. I don't remember who did all the "footwork" in getting a mechanic out to us on New Year's Day but that was huge for us and I thank that employee and the company for that assist. Only issue we had was with the portable Wi-Fi. Didn't work initially apparently due to not having the sim card paid up. It did get resolved the first time. However, the next day the Wi-Fi stopped working again and we were never able to get it back up and functional. I was told we'd be reimbursed for the whole charge on the Wi-Fi which I appreciate. Overall, I'm pleased and would rent from Lava again if and when we make it back to Iceland.

Good functional 4x4, definitely the right car for the conditions we faced.

Good service, car was pretty beat up

Hi. All in all, it was OK. There were some small damages to the car, but nothing that influenced our trip. We ordered the car with a prepaid fuel, and had afterwards some writing back and forth weather we could get the difference refunded. Not possible

Easy and good communication. We had rented a roofbox wich worked great for us and our skis.

Lava were great; on time at the airport, paperwork was quick. I didn't take the extra insurance cover as I have a global excess policy. Lava just accepted that (took my card number of course) and made no fuss trying to persuade me to take their excess cover as well. The Dacia was fine for our purposes and we didn't really need 4WD for Golden Circle, Blue Lagoon and a bit of South Coast in March. It's not the most refined vehcle I have driven but roomy, easy to drive and comfortable enough.

Northbound is an extremely useful and helpful site; I probably wouldn't have found Lava without them.

Lava arranges to meet your plane arrival and transfer you to their rental facility. Our plane was late and apparently they do not monitor updated arrival times since I had to call them to tell them we had arrived. Once there the rental process went smoothly and we were on their way. The car was the right size, fittling all of our luggage in the cargo area. Performed well and seemed to be reasonable on fuel. Being a diesel was an added advantage since diesel costs less in Iceland. Return did not go as smoothly as I waited at the counter for 10-15 minutes for someone to come and help. Shuttle driver showed up with arriving clients and proceeded to serve them first. Took us about 30 minutes to return car. Good thing I had extra time to arrive at the airport. Shuttle operation to and from once we got going went smoothly and airport is only 5 minutes from place of business.

The people seemed confused about what the different policies entailed and some of the writing was unclear. The car we rented was wonderful and it was reasonably painless to get in and out of the building.

In general, we were satisfied after we finally got a car without any unnecessary signal light on dashboard (the first and the second car had one warning light constantly on) . We had enough room for 4+1 people and 2 big 2 small suitcases and additional bags and backpacks. Fuel consumption was low.

I was satisfied with the operation of the vehical and the check in and check out were efficient. I asked for instruction in use of the GPS and felt the instruction was "rushed" and attendent was impation with questions. The GPS was poor at finding most of the places we wanted to go and we ended up using Google Maps. I would recommend that more detail be provided about getting the correct fuel type and procedure at pumps. For example how to get your receipt.

hello
i gave you 4 from five not because the car, the car are 5 from 5
because you gave me front right wheel was bed, i didn`t notice as i take the car,
only little vibration above 70 kph.and after 3 days i replce the wheel.

Good experience with the car. Nice staff. We should have been picked up at the airport, but we had to wait 45 minutes, and someone came because I called. So the arrival could have been better. Also, the staff encouraged us to take extra insurance, which we should not have at the end.

The service is not as good as mentioned in the review. They emailed us that they will pick us from the airport but no one is there and luckily we bought travel sim card to call them. Then, he came but asked us to wait because he picked the another group of 5. It seemed only one person doing the work because he is only guy to pick us up and also the reception. We got our car and then found the front light bulb not working. Call them who told us to get it fixed in the gas station. Later, car got the signal shown on the dashboard and call them to help. They ask us to check the tire ourselves. It seems no road assistant and we have to settle ourselves. Luckily, we found the car problem not in middle of the no way and weekend. If not, we are in big trouble to get thing fixed. Anyway, they refund all the money paid for the repair.

All in all it was okay but they gave us a car which had one fog light broken and said there would be no fog in Winter but in the end there was sometimes and also the window screen had a little crack and I think that could have getting worse eventually. Also there was another insurence which was so expansive and I would have liked If they told us before about it so we could have figured out how necessary it was. Then we also had a car accident because another car drove into ours and I think they did act a bit slow and we had to do so much extra driving because they told us very late they want us to go to a garage.

PROBLEM at the start of the trip in that the knob came off the gear shift, then the casing around the stick so you couldn't reverse etc. After that no problem with the car- just kept putting it together.

Hi there! The car was great (very new model), no problems whatsoever. The booking process was also very straightforward. My only criticism pertains to Lava. The airport pick-up and drop-off worked out well, no problems there. But we basically got no relevant info when we picked up the car regarding driving in Iceland, insurance etc. which would have been most useful. Only upon further enquiry we were told that we should not cross creaks or rivers with our car (we had the full insurance package). However, we explicitly rented the Dacia Duster to be able to drive on F-roads ... which typically or at least very often come with river crossings .. so this is a clear contradiction. As a result we avoided driving on F-roads which means that we could have rented a cheaper non 4x4 car. When we dropped off the car at the end of our journey I asked one of the Lava guys whether we would have been able to drive on F-roads that were marked to be for "mountain vehicles" only (see road.is, the main reference for road conditions). The guy simply responded that he didn't know and shrugged his shoulders. How can someone working for a car rental agency not know something as essential as that? So overall, a quick briefing before departure would have been a great help! Not sure how your grading system works (whether 1 or 5 is the best), in the German school grading system 1 is the best. Hope this info helps!

The general experience was not too good. They were over half an hour late to pick us up at the airport. The car had issues. Lava Auto was not reachable on their emergency number outside of opening hours. When we were returning the car to the office, no one was there. Opening hours was from 5am but no one was there to receive the car. Again, no one was answering the phone. We and three other customers ended up parking the cars at the airport and leaving the keys in the cars and barely reaching our flights.

So generally not the best experience with Lava Auto.

Our experience with Lava Auto was not ideal. We were stranded at the airport upon arrival for 35 min sitting there waiting for pick-up. When we got the car, there were rust spots all along the base of the car, the windshield wipers didn’t work consistently (we only realized that an hour into our 5-day journey with rain every day), the GPS was outdated and/or faulty and didn’t register any address we entered. Whatever registers that any of the doors were closed did not work, so after you shut a door firmly, the signal would still yell at you that it wasn’t shut. Overall, our experience with Lava with below our expectations. When we returned the car and told them all the issues, he said “Ok,” which made us feel sorry for the next person that rents that car. I will not be giving LAVA a good review.

We had a great experience with Lava car rental. Booking was easily done online and price was reasonable. Someone was waiting for us at the airport and he was very gracious when we were late because of spending some time in the duty free shop...thank you. Checking in and pickup was easy and fast. Our 2018 Hyundai Tucson performed perfectly, even on the famous Icelandic nonpraved roads. We had the car for two weeks so spent a lot of time in the car on the ring road. It was comfortable for four and handled all our luggage. We rented a diesel and staff went over the car thoroughly and showed us how to use the navigator and other features. We were pleasantly surprised at the gas mileage we got. Lava provided us with a gas discount card and we had no problem finding gas stations along the route..even got a free cup of coffee at the gas stations

Lava Auto Rentals was a good value compared to the largest firms. The location was convenient, very close to the airport. The 4wd vehicles are new and clean. I liked having the bundle option to combine all the insurance coverage together in one, easy to understand description at a reduced price compared to purchasing individually. No issues happened during our one week rental. They dropped us back off to the airport in no time. Great experience with Northbound and Lava Rentals.

Had a great experience all around. Very friendly staff.

Lava Auto Car rental was easy to use and the rental SUV was exactly as advertised. Pick up at Airport was one time and drop off was very smooth. Employees were helpful and nice. No issues, would definitely use again and recommend to friends and family.

Excellent

Every aspect of the car rental process was positive- booking, pickup and return, and the vehicle was first rate! Would definitely use Northbound and Lava again!

Lava Auto Car Rental provided excellent service and allowed us to get the best out of our holidays in Iceland.

Absolutey great experience with Lava Auto. The car was exactly as described and the company was so helpful and nice. They arranged for the car to be brought to us downtown rather than the airport (for a fair charge) and were very transparent. I highly recommend northbound services and especially lava auto. We had such a smooth first time car renting experience!

Our experience with Lava Car Rental was fantastic. They picked us up at the airport and shuttled us back at the end of our trip. We had no issues at all. The vehicle was clean and there were no mechanical issues. We would highly recommend them to other travellers.

Every thing was OK.

Excellent. Well looked after by the team

It's a superb car and your service was outstanding from the beginning, starting with our delay because of missing luggage, the handover and the absolutely stunning procedure of returning the car - it was no doubt the best experience I've ever made with rental cars!!!

Very good. The rates are competitive and I was able to rent a larger vehicle suitable for tall passengers. The service was as promised.

Booking a rental car from Lava Auto Car Rental proved to be a wonderful experience. We were met at the airport by a friendly enthusiastic young man who drove us to the actual rental location. The SUV was just what we reserved and everything went very smoothly. Returning the car was just as easy. Drove to their location and were shuttled back to the airport. No worries at all. I would rent again from Lava in a heartbeat. Wonderful service.

The car was fantastic and service great! I would highly recommend Lava Auto Car Rental.

We had a very good experience overall. The staff was friendly and helpful. The vehicle we we provided was fairly new and reliable. We would use Lava again in the future.

I so recommend this car rental. Very friendly staff and excellent service. They had the best deal when I booked a 4WD. Would hire again from them when I come back next year. Cheers!

Lava car rental made renting a car so easy! They even picked me us up from the airport at 1am! Picking up the car was super easy and returning the car was even easier! I was super worried because I read about horrible car rental experiences and how picky they were when returning the car but I had an amazing experience with Lava Auto Car Rental! I would definitely recommend them and I would use them again in a heartbeat!

Very good service. People were very friendly and efficient.

Best value for renting a 4WD car in Iceland with collision damage, theft protection and 3rd party liability insurance covered without additional charges. 21 years old may be an additional driver instead of 23 as all other multinational rental companies require. Excellent services, great hospitality and great car. All these made my 2-week trip to Island wonderful. Thank you, Lava!!

This is my second visit to Iceland. Last time I hired a car from Hertz. Lava customer service was far better. I returned the car with more diesel than when I collected it. I was given a full refund for the extra. What service. Would highly recommend. The upgrade through Northbound was easy. Excellent service all round.

Fantastic service, problems getting off the plane delayed us picking up the car, but they were very accommodating, we ended up collecting at 1am. Everything was very smooth, car was almost brand new, clean and tidy. They had prechecked the condition but had no problem with me going round it again, even at 1am. Airport collection and drop off was quick and easy. A provided key fob got various extras at Olis petrol stations.

Really great service, very easy and very well priced. The vehicle was excellent equipped with everything we need!

Very friendly and effective service, car in excellent condition, Shuttle from airport to rental service included, drop off at the airport without any problems. Absolutely recommendable

Good experience. Vehicle was nice and ran well.

Working with Lava Auto Car Rental was amazing. From the first minute to the last, we had ran into no troubles that weren’t easily fixable. Our original flight was cancelled so our ride wasn’t there to pick us up in the morning but they explained very kindly why and were there within minutes of me calling from the airport. Everyone was super friendly, efficient and beyond helpful. I will be using them again and recommending them to ANY friends or family that go to Iceland for a visit!

The car was as described in good conditions. Had no problems driving through gusty winds and snow storms. Very friendly and accommodating staff members. I would use Lava again if I go back.

After choosing Northbound based on previous reviews, cost, vehicle choice very happy with service I received. I hired two vehicles and Liam was able to help and get a great deal. Thanks for everything.

Very good experience. There was not room for our luggage in the vehicle. The Lava crew was nice enough to haul our luggage to our Reykjavik rental house and return at the end of our stay to haul our luggage back. Could not ask for better service. Thanks for everything!!!

Excellent service. Very prompt and no waiting about. The car was fantastic.
I will definitely use this service again.

My experience was great, they were waiting at the airport for me. Payment and getting on the road went smoothly and quickly and dropping off went smoothly and quickly too. I would definitely rent from them again.

Great service overall, nice website showing the available options, didn't get the Rav4 as it wasn't available, got a Hyundai Tucson, which was great on Iceland's winter roads.

Very good process, great car, would use again

Car was great perfect for our trip. Good value also.

Lava reps were all courteous. Rental car was in excellent shape and most importantly, there was no issue on returning the rental car. We were driven to the airport right away for our flight. Very happy with the rental experience.

Everything was perfect. Really responsive, really informative, really helpful. Highly recommended. Glad we got a 4x4, because the weather went a bit crazy now and then!

It was a great experience right from booking to picking up the car(after being received at the airport) and dropping it off at the end. Very smooth ,efficient and courteous service.Excellent car which could handle the winter roads .Great space for 5 adults with 5 cabin size bags and one collapsible bag and winter jackets! The GPS was super and the complimentary WIfi was a boon.

Great experience!! A representative from LAVA Auto met us at the airport and drove us the short distance to their offsite office. The car was very similar to what I wanted to rent (small SUV but because it was a Hyundai instead of a Toyota SUV they gave me GPS for free!) and was in excellent condition. The office staff were friendly and efficient and answered all of our questions. When it was time to leave, we dropped the car off at Lava and a staff member took us immediately to the airport. Would definitely rent from them again in the future!

We had a great recent experience with Lava Auto. I kept researching rental companies and reading about winter driving in Iceland and finally choose Lava due to some very positive reviews about price, quality and support. The pickup process was easy – they weren’t at the airport when we arrived but were there within five minutes. They gave us a good overview of the car, noting the GPS, spare tire, emergency numbers, offered us bottles of water and answered any questions we had. We rented a Hyundai Tucson 4X4 with studded snow tires. The vehicle was clean and well maintained. The car performed beautifully and the return process was just as simple. I would recommend using Lava without hesitation.