New Mercedes Benz Vito 9 seater with a big Luggae space a perfect choice for group and big family to travel around Iceland during summer or Winter as it is 4 wheel drive
Review from a customer
It was great. The car was a 9 seater with good capacity for luggage & it was very comfortable with only 6 of us but we had full luggage space because of winter we had to carry lots of thick clothing. We rented this car from 7th of April for 10 days & could drive to almost all of the destinations... Read More• Narin • 20. Apr 2017 • Rented a Mercedes Benz Vito 4WD from Ice Rental Cars in April 2017
It was great. The car was a 9 seater with good capacity for luggage & it was very comfortable with only 6 of us but we had full luggage space because of winter we had to carry lots of thick clothing. We rented this car from 7th of April for 10 days & could drive to almost all of the destinations even though the roads were covered with snow. The car had a very good grip & it was really fun to drive. We had a great experience altogether.Narin • 20. Apr 2017 Rented a Mercedes Benz Vito 4WD from Ice Rental Cars in April 2017
We had a very pleasant experience with Ice Rental Cars. The staff was very cordial and we could finish the formalities in very short time. Overall I'm very happy with the service offered by Ice Rental Cars...Sreekumar • 05. May 2017 Rented a Mercedes Benz Vito 4WD from Ice Rental Cars in April 2017
What an awful experience in renting a car in Iceland. Northbound provided a great service and were very helpful. However, they sent me to Ice Rentals who were very unprofessional. Firstly, i was given the wrong address to find the location which was not clearly sign posted in reykjavik.
Then the car was delayed by almost 1.5 hours, but they made us fill in all the paper work before seeing the car and had to pay and sign for it. Which wasted our time in starting our trip around Iceland. We had a small breakdown whilst on the trip and calling Ice rentals emergency number, they basically told us to go and sort the problem our ourselves, with out any further information.
Returning the car they made a fuss about damage that was already there, but because they did not check over the car when they gave it to us, it was not noted in their papaer work. Luckily i took out additional insurance to cover for this. I woudl use Northbound again but not Ice Rentals.
Fantastic. Great service, quick and painless, and with a pickup from the airport, as well as a drop-off, my wife and I were left without any worries or hassle.Justin • 02. Oct 2017 Rented a Peugeot Partner Tepee from Ice Rental Cars in September 2017
Good, I appreciated that all the costs were supplied when I was booking my rental. I found other companies were very deceptive regarding costs and details. And importantly, you responded quickly to my questions for information. Thank you.Mark • 23. Sep 2017 Rented a Peugeot 5008 7 Seater from Ice Rental Cars in September 2017
Ice Rentals was excellent to deal with. The factory GPS that was in the car was practically worthless outside of Reykjavik, but otherwise everything was outstanding.Richard • 22. Sep 2017 Rented a Honda CR-V Lifestyle from Ice Rental Cars in August 2017
Very convenient. Arrival at airport greeted by staff for pick up at rental office which is not far from airport along the road to Rejavik. Staff very helpful.Zainal Abidin Bin • 21. Sep 2017 Rented a Peugeot 5008 7 Seater from Ice Rental Cars in September 2017
The service is excellent. Pick up and return us at airport on time. The car is good condition. The staff in the office are friendly. we will definitely recommend it to my friends.Xiong • 15. Sep 2017 Rented a Honda Civic Comfort from Ice Rental Cars in September 2017
The service provided was great. The personnel who picked us up and later dropped off at the airport was very friendly and helpful, everything went very fast and we had no problems with the paperwork.
The car itself was everything we expected and we enjoyed driving it.
All in all I can say that I would definitely recommend you to a friend and the whole experience was very pleasant.
We didn't end up getting the Toyota Land Cruiser. We had specifically rented a 7-seater to accommodate our group of 6 (4 adults, 2 kids). When we got to Northbound, they only had a 5-seat version Land Cruiser.
After some back-and-forth with the rental agent (she initially offered us a couple of compact cars for the same price), we were offered a 9-passenger Mercedes van.
It was an awesome vehicle. Very easy to drive, very comfortable for everyone. Lots of room. The BluTec turbo diesel was powerful, responsive and very fuel efficient.
Overall, a terrific rental experience.
Ice Rental guys were laid back, and flexible. Traveled with a baby, they helped with the carseat. Dropped us off at our hotel. Thanks!Raymond • 12. Aug 2017 Rented a Peugeot 108 Active from Ice Rental Cars in July 2017
It was a great experience from pick at the airport to drop off. You are doing a super job. I would definitely rent from you again. Everything was so well done. Thank you.Bob • 04. Aug 2017 Rented a Toyota Proace Verso 8 Seater from Ice Rental Cars in July 2017
Excellent service from ice rental cars. There was a mix up on our part about locations and it was handled quickly and professionally.David • 04. Aug 2017 Rented a Honda HR-V FWD from Ice Rental Cars in July 2017
super good. It was hard to find the office in Reyjavik since there were no signs, but no worries. Really nice people and I really appreciate the ride to the airport.Duncan • 01. Aug 2017 Rented a Peugeot 108 Active from Ice Rental Cars in July 2017
We were a group of 6 female adventure athletes, and our car was in top shape and ideal for our journey! The fact that we could take this off road on our hikes, without worries of a breakdown, was a big help! The service was great and we will definitely use you again next year when we are back! Thank you Northbound!Krista • 27. Jul 2017 Rented a Toyota Land Cruiser from Ice Rental Cars in July 2017
My general experience with Ice Rental Cars was very positive - good communication, helpful people, quick and comfortable airport transfers and finally a very good car, with possibility of full insurance, which is not always available in Icelandic car rentals. It helped us to make our Icelandic adventure unforgettable. Thank you and thank you Northbound for all services. I can recommend both companies to all.Lukasz • 12. Jul 2017 Rented a Honda Civic Comfort Tourer from Ice Rental Cars in June 2017
We had a wonderful experience with Ice Rental cars through Northbound. The people were so helpful and professional. They helped us with ideas about places to go and visit in Iceland that we might have missed had they not been so helpful. They picked us at the airport on time. Our plane was a little late and they waited for us so we did not have to wait for them to return. The car was perfect for my group and was comfortable for all six of us.Laura • 30. Jun 2017 Rented a Peugeot 5008 7 Seater from Ice Rental Cars in June 2017
We were 6 people travelling to Iceland, 2 adults and 4 kids. So for us it was important to rent 1 car. The vehicle we have got was comfortable and absolutely suitable for 6 people. The stuff was very friendly, helped with luggage during transfers from and to aiport.Oksana • 29. Jun 2017 Rented a Peugeot 5008 7 Seater from Ice Rental Cars in June 2017
This company was great. My flight was changed at the last minute and they were able to reaccommodate me on very short notice. The shuttle was waiting for me when I arrived, and there were zero issues with the vehicle. All in all an easy, smooth experience. Thanks!Owen • 26. Apr 2017 Rented a Peugeot 208 Active from Ice Rental Cars in April 2017
It was a great experience and a very welcoming company. The car was also well equipped and perfect for our travels.Leandra • 10. Apr 2017 Rented a Peugeot 5008 7 Seater from Ice Rental Cars in April 2017
Great service! Had ordered the car from saturday to monday. Called on friday to ask if we could get the car then instead, and that was no problem. They delivered the car and picked it up, no fuss. The cars are also really new and nice! Great experience!Linda • 29. Mar 2017 Rented a Peugeot 5008 7 Seater from Ice Rental Cars in March 2017
The service we got from Northbound was very good and the staff was very kind in coming to pick up our car in the middle of Reykjavik. The car was in great condition, fully gassed up, clean etc...my only complaint would be that finding the office was a bit confusing, as it is both within and surrounded by car dealerships.Michael • 16. Mar 2017 Rented a Honda Civic Comfort from Ice Rental Cars in March 2017
Ice Rental Cars was great! Our car was very competitively priced, brand new, and worked like a charm. The premium insurance cover was also the best value for money we could find. The office near Keflavik airport was a bit hard to find but the airport shuttle as great!Alexander • 16. Jan 2017 Rented a Honda HR-V FWD from Ice Rental Cars in January 2017
I am very satisfied with my experience with Ice Rental Cars. Honda HR-V FWD was mistakenly listed as 4WD on their website. But they immediately made up for that by giving us a Honda CR-V 4WD Executive with studded winter tires. They pick you up from the airport with a placard saying your name promptly. The moment I informed them of my arrival at the airport which was 2-3 hours before the scheduled pick up time, they were immediately there to pick me up in their shuttle. Their customer service was amazing. Very helpful people. The car had no issues at all. It had an ice scraper, in-built GPS and heated seats. We returned the car 5 minutes before the scheduled time and they dropped me at the airport and my friends at their hotel on the way. They are the best in my experience yet renting cars.Zeba • 04. Jan 2017 Rented a Honda HR-V FWD from Ice Rental Cars in December 2016
Great car, very comfortable and modern. The only problem I had the entire time was some miscommunication about pickup time – ended up waiting at the office for nearly an hour for someone to arrive. One they did though, it was all super efficient.Evan • 08. Oct 2017 Rented a Honda Civic Comfort from Ice Rental Cars in July 2017
We made few changes prior to the trip and the agents were very accommodating. The email replies were fast. The car was smaller then I expected, probably because the different type compare to the North American 7-seater. It felt small for 5 adults and 5 big suitcases. I would suggest other people booking larger cars if the group has more people. The steering wheel and break were a little bit stiff, but it was ok to go around the Golden Circle.Xiaowei • 10. Aug 2017 Rented a Peugeot 5008 7 Seater from Ice Rental Cars in August 2017
We had a very nice experience using Ice Rental car. The staff was helpful and knowledgeable. I would utilize them again in the future.James • 05. Jun 2017 Rented a Peugeot 5008 7 Seater from Ice Rental Cars in May 2017
So I reserved a Honda HR-V FWD from Ice Rental Cars through northbound with pickup from Keflavik and a 5am pickup. There was no representative at the airport, but I managed to track one down around 545am. When we got to the counter/Honda dealership, they said there was some confusion and had sent our reservation/car to the downtown location. They scrambled and upgraded us to a CR-V, and the rest of the trip was smooth and easy. Once we got things sorted on the pickup, the car was nice, new, and reliable. Return was also pretty easy.Steven • 12. Sep 2017 Rented a Honda HR-V FWD from Ice Rental Cars in September 2017
Good, except for the confusion with the drop off location. Paperwork said keflavic airport and was in town. I wasn't the only one that misunderstoodMaree • 13. Aug 2017 Rented a Peugeot Partner Tepee from Ice Rental Cars in August 2017
I was booking with AWD car,but when the snow stuck me only the left front tire works. Otherwise, it's quick pickup and return.Pei-Yen • 19. Mar 2017 Rented a Honda HR-V FWD from Ice Rental Cars in February 2017
The car was great. It fit all 6 of us but the rear seats were very cramped. The experience with ice rentals was reasonably good. On the way back, no one was in the office. There was a note on the door to call and someone would be there in 5 mins, which they were, but it was unexpected and I don't think I would have had that happen had we gone with another brand of rental.Stephen • 13. Mar 2017 Rented a Peugeot 5008 7 Seater from Ice Rental Cars in March 2017
In general our experience was good. I would make a couple suggestions. First, offer maps to customers who rent from the Reykjavik office and return at the airport to facilitate returning the car. Second, make it clear during the reservation process that a deposit (and quite a large one) will be required when the car is picked up. We were not expecting this and it was only by chance we could afford the deposit. Also, I am still waiting for the deposit to be refunded. I returned the car on time and undamaged.Lucille • 20. Apr 2017 Rented a Peugeot 108 Active from Ice Rental Cars in April 2017
Generally a pleasant and positive experience for the trip. Picking up the car was a bit slow at the office and in hindsight the rep should have gone over more of the in car features before we left (but we figured out most things on the go). The drop off was for the most part much smoother (although getting in touch with the rep on the Saturday evening as was promised would be no issue) did take some doing. If we were to return to Iceland you would certainly be in the running for our business.John • 06. Feb 2017 Rented a Honda CR-V Executive 4x4 from Ice Rental Cars in January 2017
The car came with a slightly deflated tire. When we pointed it out at the time of check-out, our agent said that's how it was (even though the car was tilted because of the uneven air pressure). We ended up putting the air in the tire ourselves at the nearest gas station. However, the low-air warning sign came back on after a few hours of driving. We drove back to the agency and asked for a replacement.
Except for this initial issue, everything went fine. When we asked for the replacement, a different agent was there, and he immediately replaced it with another car (same model) which was perfectly fine. Returning went smoothly. The ride to and from the airport was provided in a prompt manner.
The initial rental went smoothly enough although it was 4:50 am and only one person was available at rental counter. Our vehicle was already pre-arranged while the couple who went before had seemingly endless decisions so make that took 45 minutes during which an anxious Englishman wanted to drop off his vehicle quickly and the young man looked at us sadly and asked if we were in a hurry. I said we are very tired but of course that took 25 more minutes. Then we asked about getting any kind of breakfast and he directs us to a "bakery" but it was not open yet and had empty trays of Dunkin Donuts to stare at. Adding the surprise $3000 deposit for not taking your insurance even though our credit card covers it made for a rating of 2.0. But now move ahead to Monday which is a national holiday and we are to return car at 2:30 pm at Reykjavik office. So we are 7 minute drive to port to get on our Windstar cruise by 4:00. We arrive to the office around 2:45 and door is locked and place is empty. Panic! Go to nearest gas station and he shows us another office open behind him but it was Reykjavik Cars. There 2 nice girls called emergency number and found out that the Iceland Rental guy Victor had to take someone to the airport and would be there in 10-15 minutes. We drive back down and wait. Twenty minutes later I make my husband drive me back to those girls. They call me a taxi. It is now 3:20 and counting. They call emergency number and get Victor again who says only 5 minutes away. Taxi comes at 3:35 and takes me down to my husband. No Victor until 3:40. He looks at us and asks for keys and I only hope my deposit was credited back on my card. No papers were signed. I told him he was giving me a "heart attack" but no apology. Perhaps someone called in sick for the holiday but if you are to return a car you expect the office to be open or at least a sign or something. Either way we were the last 2 people to get on board. It took hours to get that adrenaline feeling to calm down and I am just glad to be done with Iceland Rental Cars. I understand the Icelandic people being "chill" but there are standards of normal customer service and they failed those. So rating is 1Jane • 09. Aug 2017 Rented a Toyota Proace Verso 8 Seater from Ice Rental Cars in August 2017
|Mileage / Kilometres||Unlimited kilometres|
|Insurance Deposit Procedure||
The supplier takes an imprint of the customers credit card and doesn't withhold anything from the credit card if you're returning during the day. If you're returning during the night they withhold the self-risk amount from the credit card.
Amounts withheld for insurances:
|How can I pay on Northbound?||
This supplier offers 15% payment on Northbound. 100% payment is not available for this supplier.
If you pay 15% when you book online you'll need to pay the remaining 85% when you arrive to pickup your vehicle. You can see the payment methods this supplier accepts below.
|How can I pay when I pickup the car?||
If you pay the minimum 15% deposit online you can pay the remaining 85% when you arrive to pickup the vehicle.
The following payment methods are accepted at this car rental:
|Excess / Security Deposit||
The main driver must be in possession of a credit card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount.
The overwhelming majority of rentals on Northbound, the usual procedure consists of imprinting your credit card and keeping it on file for the duration of your rental.
No amount is withheld from your credit card in those cases.
Minimum age limit for this car is 20.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.
|Drivers License||If your driving license is printed with non-Roman letters such as Chinese, Japanese, Russian etc. you will need an International Driving License.|
Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise us before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.
Please note that cross-border travel is not allowed with this car hire company.