Review from a customer
Great!• Yatin • 29. Dec 2017 • Rented a Hyundai i10 from Route 1 in December 2017
Great company. We drove the ring road and got gravel insurance. Returned car with some gravel damage and they didn’t hassle us at all about it. Honest company that didn’t feel like other companies we’ve used in the past where they try to take advantage of you. Would recommend to anyone renting a car in Iceland.Dale • 18. Jun 2018 Rented a Hyundai i10 from Route 1 in May 2018
Our car rental experience with route 1 was excellent! Very smooth, great communication and customer service, pricing was the best we could find and the open hours were very convenient!Allison • 26. Jun 2018 Rented a Hyundai i10 from Route 1 in June 2018
Really good, the staff were very helpful and clear in their instructions for the car. The car was very good and clean, although the steering pulled to the right hand side, but that didn't take away from an amazing time.Henry • 17. Jul 2018 Rented a Suzuki Grand Vitara from Route 1 in July 2018
Everything went perfectly once I fount the rental company at the airport. The signs to find "Route 1" were small and on a sheet with several other logos. The rental location was close, and they accommodated me when I needed to return the car before they even opened. The vehicle was great too!Christine • 05. Jul 2018 Rented a Suzuki Grand Vitara from Route 1 in June 2018
I was very happy. The pick-up was timely, the check in short, the GPS essential. The car was a manual, not a problem for us but maybe for others. That might be made more clear. The driver was helpful and knowledgeable about our questions..David • 19. Jun 2018 Rented a Hyundai i10 from Route 1 in June 2018
Service was great. Easy transportation, short wait, and our vehicle was ready to go when we arrived. The Suzuki Grand Vitara was clean and performed as advertised, which was hreatvwhen we ran into some harsh winter road conditions duringvour visit to Iceland. I would certainly rentvfrom Northbound again!Jeanee • 19. Feb 2018 Rented a Suzuki Grand Vitara from Route 1 in February 2018
Everything happened as planned - the 4 wheel drive car was perfect for Iceland weather - car was clean and operated without incident - particularly liked the studded tires which i think are a must for Iceland. We were met at airport on time and the car was ready at the lot.Benjamin • 12. Feb 2018 Rented a Suzuki Jimny (FREE GPS) from Route 1 in February 2018
Straightforward pricing, no pushy upgrades. I actually had to ask about additional insurance instead of hearing a sales pitch. They picked us up at the hotel as well making it very convenient. No complaints at all.Zach • 19. Jan 2018 Rented a Suzuki Jimny (FREE GPS) from Route 1 in January 2018
Very good. Slight delay at airport for agent to pick us up to take us to car at nearby hotel. Nice touch doing the particulars in the comfort of a hotel instead of a busy arrivals area of an airport. Straightforward no messing. No dodgy arrangements. Thorough inspection of car and full tank. Very good experience. Car was reliable and fun. Pretty comfortable for the class and price. Make sure it’s full of screen wash.!!!! The roads are filthy with salt in winter.Michael • 24. Dec 2017 Rented a Suzuki Jimny (FREE GPS) from Route 1 in December 2017
Generally it was OK but there were some negative points:
1. Central locking by key fob was not working and reported to staff. They said it was too expensive to repair so we had to use the key. Main problem with this was the lock freezing so we always had to have a thermos of hot water available!!! Could have been a real problem if the first time it happened wasn't at our hotel.
2. Handover was very quick and staff did not go round the car to agree condition. We were left to inspect the car ourselves and advised to take our own photos, although they apparently had a set of photos. We were not shown them. There was no record of any existing damage provided.
3. The car was not handed over to us with any real advise or quick tour of the car operation, etc. We had to read the manual for example to locate the fuel lock release (initially thought this was an issue with the broken central locking).
4. No advise given on driving in Iceland apart from web site details for weather & road conditions.
It was fine overall. Check-in process took a lot longer than we thought it would, and we were lucky to be first in line! It was nice to have 4-wheel drive for a few roads, but overall the car was like a "tin can", the doors didn't shut well, defrost barely worked, and the car was very cheap for the expensive price. Would NOT rent this car again.Robert • 29. May 2018 Rented a Suzuki Jimny (FREE GPS) from Route 1 in May 2018
We didn’t have a Suzuki Grand Vitara. We ended up using a Toyota RAV4. When we arrived (after waiting at the airport for several hours) we had all the paperwork filled out and received the keys to our car which ended up being a manual when we wanted an automatic. We had to go back inside and wait for a new car to be made ready and a new contract to be drawn up. Seemed extremely disorganized and took a very long time. The car we ended up with was great and reliable but the service was not.Sarah • 17. Jan 2018 Rented a Suzuki Grand Vitara from Route 1 in January 2018
|Mileage / Kilometres||Unlimited kilometres|
|Insurance Deposit Procedure||
The supplier withholds an amount from the credit card until the rental is over.
Amount withheld for insurances:
If the SCDW insurance is not purchased, a total of 258000 ISK will be withheld from the card. If SCDW is purchased, a total of 62000 ISK (for 2WD) or 92000 ISK (for 4WD) will be withheld from the card.
|How can I pay on Northbound?||
This supplier offers 15% payment on Northbound. 100% payment is not available for this supplier.
If you pay 15% when you book online you'll need to pay the remaining 85% when you arrive to pickup your vehicle. You can see the payment methods this supplier accepts below.
|How can I pay when I pickup the car?||
If you pay the minimum 15% deposit online you can pay the remaining 85% when you arrive to pickup the vehicle.
The following payment methods are accepted at this car rental:
|Excess / Security Deposit||
The main driver must be in possession of a credit card in their own name when picking up the car. The Card must have enough available funds to cover the excess / deposit amount.
For the overwhelming majority of rentals on Northbound, the usual procedure consists of imprinting your credit card and keeping it on file for the duration of your rental.
No amount is withheld from your credit card in those cases.
Minimum age limit for this car is 23.
The car hire company’s age-related charges and restrictions will apply to all additional drivers.
|Drivers License||If your driving license is printed with non-Roman letters such as Chinese, Japanese, Russian etc. you will need an International Driving License.|
Customers whose travel plans include driving outside the country of rental (or crossing borders or travelling to different islands within the same country) must advise us before they pick the car up. Restrictions may apply for certain countries which may require the customer to pay additional fees.
Please note that cross-border travel is not allowed with this car hire company.