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Thrifty Car Rental på Island

Our Troop of 27 people rented (3) 9 passenger vans from Thrifty via Northbound. Thrifty was great and the vans were as expected. The true hero in our story is Rúnar of Northbound. I was tasked with the effort of pricing this out, to see if it made sense for our troop to pursue. During my search on the internet of various rental companies, Northbound kept coming up with the best prices. The Customer Service while making this decision was top notch and you’d expect it to drop off once the vehicles were booked, but that’s not the case with Northbound. Rúnar and I had a 3 month, long distance e-mail relationship in which he answered every question, dispensed advice, (do check out his pamphlet “Iceland 101”) and remembered our need for cargo space, which in the ninth hour was able to switch our reservation to a different set of vans that provided that space, offered a discount, and came with a higher tier of insurance. Even after I messed up and forgot that when we arrived in Iceland a new day would have had begun and I booked the vans for the date we departed, he was on top of refunding a day’s rental. When my family of 4 decides to return to Iceland, Northbound and Rúnar will be our first contact. Be well, Cheers Nicholas Leary BSA - Assistant Scoutmaster Troop 610 Pelham, NH USA

General experience with the Thrifty Car Rental is overall pretty good. We had only problem at the beginning of our journey as I didn't know that the car could be payed only via credit card. Very luckily, my two companions had credit cards with 75% of the needed amount of money. The guy at the desk was very helpful as he divided the payment to separate checks so that we could pay 75% of the price using two credit cards and for the rest I was allowed with paying by my debit card. Regarding the car, it was rather new and suitable for 3 persons and lot of luggage. The only downside was that the provided Ford Focus didn't have an automatic cruise control (tempomat) which should be recommended for the Ring road (as there is mostly limit of 90 km/h). Other than that, we are happy that we were provided with the 2015 (fairly new) Ford Focus and we were satisfied with the help of the guy at the desk. If the rating 5 means the best and 1 the worst, I'll rate the service with the 4.

The pickup and return service was very good, easy and fast. The only recommedation which I have is to get the car with a full tank and return it also with a full tank. This will make the life of your company and customer alot easier as they do not have to play during refueling the tank e.g. to 5/8 or so.

The vehicle offerred lots of space and was very comfortable. We did lots of driving as there was so much to see!! .Your employees were very helpful.

Everything was good - had heard many scary reviews of Iceland but had no problem with Thrifty or Northbound who answered my questions quickly and to my satisfaction.

We had a great experience with our rental! We had no problems, and were able to purchase all the insurances, so we had no hassle. Easy pick up and easy return. Highly recommend Northbound for your rental needs.

Good experience, well staffed for an early morning arrival. Easy to get going right away and very easy return. Car worked great the entire time.

There's a good 5 reasons why i chose Northbound for my car rental , i just picked one out of the list because i could not select more ! A big thank you to Runar for his attention to my needs ! I chose a car from Thrifty , the staff were a friendly bunch , of note their flexibility in helping me find the best car for the job , i also appreciated the agency's choice of insurance options which in my opinion is the best on the Icelandic car rental market . I can forgive the staff for the extra time i spent at check-in , a crowd gathered in the office , a busy day i reckon ! My wife and i had a great time on the road thanks to their low mileage Ford Fiesta 2017 , the only glitch is the tire pressure lamp stayed on in the dashboard all the time... i followed the clerk's instructions not to bother with it and just check the tires as i would normally do with my own car ...fortunately did not have to inflate a tire in the whole trip . If the price is right i will certainly rent through the excellent Northbound a Thrifty car next time Iceland calls us , i have this feeling that our next Icelandic journey is not that far away ! All the best , Carol Dorion Canada

Northbound made it easy to review different car options – Thrifty's ended up being the cheapest, once I added the insurance I wanted (would recommend, as many main highways in Iceland had some gravel). The experience with Thrifty was smooth, and I had no issues.