Reviews for Thrifty Car Rental in Iceland

It was great

Perfect!

Car was OK although not the one booked but a C5 Aircross Hybrid instead.

There was confusion at the Thrifty counter because they tried to charge me $150 USD more than my reservation. I spent 45 minutes there resolving the issue which involved all three employees at the location as well as one of their supervisors via phone.

I've used Northbound 2 times to rent the car and it was an easy experience. This time I had to change my reservation last minute and you accommodated that easily. Thrifty was good. No issues and a pretty good price.

I will definitely return as a customer.

The process of getting the car was quick and simple. The car was exactly as described. Customer service was convenient and good. Returning the car was flexible and convenient.

I was upgraded to a 3008 Peugeot. The car was wonderful, was in a clean and good condition, and the staff at the rental agency were extremely helpful, kind, and reachable. At the vehicle return, Renata was extremely helpful and informative, and made renting a vehicle a very positive experience. The Super CDW package is highly recommended, as Iceland has unpredictable weather and road conditions, and I was spared a £3,300 bill because of it.

Very easy online rental, with range of vehicle options easy to identify.. Thrifty was the vehicle provider and they were very helpful, gave me an upgrade, no charge. I was able to extend my rental by one day through email, also very convenient. Would use again.

The staff were very kind but when we arrived we were forced to upgrade our car that I had already paid for in full, which cost extra. I felt like everything was designed to cost more money when you got there so the price I found online didn’t matter at all and that was very frustrating.

Thanks, Northbound team for coordinating the car reservation. I ended up even with a slightly larger car (Mazda CX-5). Anna from the Nourhtnound team has been very supportive and even working with me on my early return of the car and processing the refund from Thrifty. Cheers and keep up the good work there! FN

it is a nice car

Very positive experience. Free upgrade to automatic. No problems with the car whatsoever

Wir haben ein großes Fahrzeug gesucht - Mit 6 Personen und Gepäck war das noch recht entspannt. Durch die extra 2 Sitze gehen ansonsten je ~40 % vom Kofferraum weg. Die Aussicht aus dem C4 Grand Picasso ist ideal für Island Reisen. Der Verbrauch bei eingestelltem Tempomat war optimal - ein angenehmes Cruisen um Island herum.

The rental pick-up and return process was very smooth - it made all the difference in how quickly we could be on our way as well as back to the airport when we returned the car. The rental agents were very good at explaining driving rules (safety) as well as insurance options.

Everything was great, would like the deposit of $1654 put back onto my credit card though.

Overall the experience I had with Northbound was excellent. The car I hired was very nice. Everything worked. We also decided to get the WiFi dongle as an extra, as we thought it would be easier overall, rather than buying a sim, and then hot spotting to each device. We weren't disappointed there either. The internet worked everywhere and it was fast. I'd highly recommend anyone thinking to rent a car, to rent from Northbound/Thrifty. It was a very smooth experience. Thanks!

This is my second time using Northbound, everything works fine and customer service answered my question very fast. I love my journey in Iceland and next time I will still choose Northbound! Only I hope it is possible the car rental company could also help to offer transportation service from the hotel closed to airport to rental company while returning the car.

The rental was great. The airport shuttle to the rental facility is ridiculous. We had to wait for the 3rd shuttle because the line was so long, and it was just over 30 minutes (we checked the time). Then when we returned the car, we realized the rental facility is about a 3 minute walk from the airport... we should have just walked over, but we didn’t know it was so close. I would strongly encourage you to let future renters know that the rental facility is so close to the airport- then they can decide if the shuttle is worth the LONG wait, or if they just want to do the short walk. Please consider this- I think it would be very helpful.

The car was fine, no problems at all.

Very good overall. I was first given car that had an overpowering diesel fuel or cleaning fluid smell. This was quickly and easily changed, though perhaps should not have been given in the first place.

Fantastic clean and modern car with all the space we needed for a family of 5! The service at Thrifty was amazing, very friendly and it was very easy to take the shuttle bus from the airport (it’s literally just around the corner) and took no time to get our car and also the return was fast and easy!

Extended comment sent by email.

Not as comfy car as we are used to renting but served the purpose and had plenty of room for luggage and 4 people and a few groceries. Somewhat utilitarian and noisy inside while driving.

It was good. Most people in Iceland are not very friendly. It may be the culture. When returning my last vehicle one of the associates were more concerned about filling the coffee than assisting customers. I won’t go back to Iceland, based on my experience.

Delivered exactly as promised. Northbound's online chat made booking very easy as they promptly answered any questions I had. Very easy process, I excellent service.

Perfect service and team

This was an okay option to use. However Thrifty was not that easy to return the car before the time that they open at 5 am. I sent them an email to confirm, but they still have not responded to verify.

It was great. Big enough for our family of 6 and our luggage but small enough to drive and park easily

Easy

The staff at Thrifty Car Rental in Iceland were great - all very nice and helpful (and funny). I chose a Citroen Berlingo because I was traveling with my wife and two daughters, none of whom travel very light, so we needed the room for luggage. That being said, it is not really a car I would recommend. It was functional, but a bit rough. Tell the family to pack lighter, and get a better car.

The car was the perfect size. Not too big not too small. Very high quality.

We had a great time renting and driving a car in Iceland. Car pick up was very easy as was drop off. We would definitely hire from Now/Thrifty again

Great experience, smooth pickup and transitions, awesome car!

I’m used to a big truck but this vehicle served its purpose, plenty of room, good on fuel, handled off road nicely

Everything is excellent .. You delivery all your services on time and good services and all your staff are helpfull. Thank you and i wll kept in touch your company Best regards Nurdin

Northbound is a great company to organize your travels. Our rental car was exactly what we needed for our trip anccane at a very economical price.

Mazda CX-5, great car, very suitable for our usage. We got on it garmin gps that we suggest you to replace with another type, was not very performing, luckily our Google Maps was always working.

My experience was very good. The customer service was excellent.

Hi, Northbound Service is super efficient , their service is excellent. Runar, Olaf were so prompt in responding to every query. The car Volvo XC60 was fantastic, I was at the wheel the whole while, we went around the south and east coast traveling all the way to Akureyri. The car was so smooth, the drop off was pretty simple. Since we had time, we went over to the thrifty main office at Akureyri to check whether we had to pay extra since some earlier miscommunication from Northbound mentioned I needed to pay for a day extra but when we walked into the Thrifty office, the person there said all was fine and that nothing was due since it was all paid up upto 15th. So as simple as that, we dropped the car at the airport , dropped the key into the THRIFTY box next to the check in counter at Akureyri and that was it. Thanks, Northbound, you guys are super.

Great car for Iceland. Everyting was organiced without any problems. The car was in good conditions

Everything was really good organized ...... Very nice people at the rental office in Akureyri ...... Ford Kuga was a good travel companion :-)

Good day! everything was okay. I liked your approach to the client. I will definitely use your services next time

Quick, easy hassle free pick up and return

Nice car, great price, better service. No need to write more! :)

Easy, convenient, and friendly! I had to hurry to return the car and the staff was quick and helpful to get me on the way!

The car was very easy to collect. The location of the collection point was convenient (next to the airport). The cost per day was reasonable. The car itself was very good - modern, comfortable and fuel efficient. Overall very happy with the rental.