Reviews for

Thrifty Car Rental

in Iceland

The rental pick-up and return process was very smooth - it made all the difference in how quickly we could be on our way as well as back to the airport when we returned the car. The rental agents were very good at explaining driving rules (safety) as well as insurance options.

Everything was great, would like the deposit of $1654 put back onto my credit card though.

Overall the experience I had with Northbound was excellent. The car I hired was very nice. Everything worked. We also decided to get the WiFi dongle as an extra, as we thought it would be easier overall, rather than buying a sim, and then hot spotting to each device. We weren't disappointed there either. The internet worked everywhere and it was fast. I'd highly recommend anyone thinking to rent a car, to rent from Northbound/Thrifty. It was a very smooth experience. Thanks!

This is my second time using Northbound, everything works fine and customer service answered my question very fast. I love my journey in Iceland and next time I will still choose Northbound!
Only I hope it is possible the car rental company could also help to offer transportation service from the hotel closed to airport to rental company while returning the car.

It was good. Most people in Iceland are not very friendly. It may be the culture. When returning my last vehicle one of the associates were more concerned about filling the coffee than assisting customers. I won’t go back to Iceland, based on my experience.

The rental was great. The airport shuttle to the rental facility is ridiculous. We had to wait for the 3rd shuttle because the line was so long, and it was just over 30 minutes (we checked the time). Then when we returned the car, we realized the rental facility is about a 3 minute walk from the airport... we should have just walked over, but we didn’t know it was so close. I would strongly encourage you to let future renters know that the rental facility is so close to the airport- then they can decide if the shuttle is worth the LONG wait, or if they just want to do the short walk. Please consider this- I think it would be very helpful.

The car was fine, no problems at all.

Extended comment sent by email.

Fantastic clean and modern car with all the space we needed for a family of 5! The service at Thrifty was amazing, very friendly and it was very easy to take the shuttle bus from the airport (it’s literally just around the corner) and took no time to get our car and also the return was fast and easy!

Delivered exactly as promised. Northbound's online chat made booking very easy as they promptly answered any questions I had. Very easy process, I excellent service.

Not as comfy car as we are used to renting but served the purpose and had plenty of room for luggage and 4 people and a few groceries. Somewhat utilitarian and noisy inside while driving.

Very good overall. I was first given car that had an overpowering diesel fuel or cleaning fluid smell. This was quickly and easily changed, though perhaps should not have been given in the first place.

Perfect service and team

This was an okay option to use. However Thrifty was not that easy to return the car before the time that they open at 5 am. I sent them an email to confirm, but they still have not responded to verify.

It was great. Big enough for our family of 6 and our luggage but small enough to drive and park easily

Easy

The staff at Thrifty Car Rental in Iceland were great - all very nice and helpful (and funny).

I chose a Citroen Berlingo because I was traveling with my wife and two daughters, none of whom travel very light, so we needed the room for luggage.

That being said, it is not really a car I would recommend. It was functional, but a bit rough. Tell the family to pack lighter, and get a better car.

The car was the perfect size. Not too big not too small. Very high quality.

Overall quality satified us. Everythind went well. Though, we'd like to feedback as following.
It seems that Thrifty staff was quite busy when we arrived at the office so we waited nearly 30 mins to get our car. Moreover, the price we've paid is not as same as showing in the voucher but it was not much difference so we've paid it as Thrifty advised us.

Great experience, smooth pickup and transitions, awesome car!

We had a great time renting and driving a car in Iceland. Car pick up was very easy as was drop off. We would definitely hire from Now/Thrifty again

I’m used to a big truck but this vehicle served its purpose, plenty of room, good on fuel, handled off road nicely

I had a great time in Iceland and found renting through your company went smoothly! Your customer service was great and I would use this rental company again. Also, the proximity to the airport was useful!

Everything is excellent ..
You delivery all your services on time and good services and all your staff are helpfull.
Thank you and i wll kept in touch your company

Best regards

Nurdin

My experience was very good. The customer service was excellent.

Great car for Iceland. Everyting was organiced without any problems. The car was in good conditions

Mazda CX-5, great car, very suitable for our usage. We got on it garmin gps that we suggest you to replace with another type, was not very performing, luckily our Google Maps was always working.

Northbound is a great company to organize your travels. Our rental car was exactly what we needed for our trip anccane at a very economical price.