Reviews for

Lagoon Car Rental

in Iceland

The staff was all very friendly, helpful, and courteous and the rental car was perfect for our needs! Great experience.

We choose to rent a Subaru Forester as we know it is one of the best cars for driving in various weather conditions, as we expected in Iceland. The 4WD car was a great base for us as we drove through the half of your country, in heavy wind and snow over the mountains, icy roads and roads of various conditions. We would definity choose this car again, it made us feel safe. We are used to drive in snow, as we live in the north of Norway, and know theese cars are the best in winter.

I chose Northbound as the prices were great, & the website was easy to use. I am already recommending to friends.

Great car with no real issues!

Perfect ! Everything was as planned : someone at the airport to drive us to our car, rapid delivery of the Renault Trafic and ok for the return. We were 7 adults wwith our luggages and were able to visit all spots.

Our “upgraded” 4x4 was very rough and sounded like it was going to fall apart anytime we hit any sort of bump or pothole which is a lot in Iceland). Tons of safety warnings going off and we were told that’s because they do their own maintenance and don’t reset them. Pickup was fantastic. After dropping off the car after a week the shuttle vans were absolutely disgusting, we sat on our bags to avoid sitting in the dirty seat. But eh, that’s life!

Was great. Friendly staff, good service, good little car. Will use Lagoon again when renting.

Visited Lovely Iceland on Nov 2018 , knowing rent a car is a must to get around , rented car from Northbound, easy pick up and very short ride from airport, fee fly staffs, cool reliable car, easy on gas , made my trip memorable, thx ,

I booked a 7 seater 4x4 Kia Sorento from Lagoon Car Rental with Northbound. Their prices were far and away the cheapest of every option I could find and the check in process was seamless. The car was exactly as described and felt like brand new. Highly recommend Northbound and Lagoon for any trip to Iceland especially if you want a large four wheel drive car (and for the most part in Iceland you do).

The vehicle was handed over in good condition and was well cleaned. The staffs who handed over and receiving returned vehicle were both very friendly and helpful. I had a good experience with your service.

Rental car was satisfactory but pick up at the airport was almost an hour late. I would not recommend using Lagoon for this reason. The staff were apologetic, said they were very busy. They need to hire enough staff to accommodate airport pick-ups.

I liked the dacia, but it was a little bit old and the wipers are broken and some parts of the car bodywork too, the engine was perfect.

No problems at all, very smooth rental process and a car that was in good shape.

Good experience overall. Car was changed to a forester that was equally good. Staff at lagoon helpful and efficient.

Everything went well with Lagoon Car Rental. No problems at all.

Nice and easy rental with very pleasant staff at the office. Car was in great condition so all in all an excellent experience.

Great experience with Lagoon Car Rental. Trustworthy, no wasted time or money. Straightforward and helpful. Car was in perfect condition and a pleasure to drive. Felt very safe on icy roads and less than ideal conditions. Saw other cars have issues but we had none! Mainly chose this company because they do not charge the absurd amount of deposit required by many other companies! Read the fine lines.

Perfect, clean and fine !

The car was good and the customer service received was ok.

Overall, the people at Lagoon Car Rental were not very helpful and seemed to not care at all about the customer. When we picked up the car, Gabriel handed us a set of keys and a clipboard and told us to go outside and mark the damage on the car. When I asked which car in the parking lot, he told me to just press the unlock button on the keys until I see the lights come on on the car. He did not show us features on the car, how to insert the floppy disk sort of key, and did not even step foot outside to help us with the car. It felt very impersonal and was poor customer service. When we brought the car back it was similar. There would be employees walking around in the lobby but no one acknowledged us or helped us. Finally after standing there for about 10 minutes, someone actually stopped and asked if we were returning or picking up. I was not impressed with Lagoon Car Rental.

The car was very clean and it had just a few kilometers. It was almost new and it's a great vihicle for 2 persons. Our iceland trip was very good and we had no problems with the caddy. However, some i recommend 2 improvements. 1. The car had summer tires in october. Even if the street conditions were good on our trip, winter tires would feel much better.
The 2. improvement is about the booking page. We dropped the car off one day later, then we booked it. This was a mistake on our side, but the booking page was also very confusing. We thought 00:00 o clock means 'on the end of the day' and not on the evening of the day before.

Beside this 2 points, everything was great and excactly as expected.

Excellent

The Forester Diesel was an excellent choice for our destinations as well as the road and weather conditions. Glad you had it available! The wipers, however, were worn and in need of replacement.

You will not find a better or easier car company to rent from in Iceland. Our driver met us as we exit the baggage claim, took us five minutes away to the car pick up, and 10 minutes later we were on our adventure. I had not heard of this company before this trip, I will definitely use them again and recommend them highly.

Really cool company. We waited about 15 min in the arrival hall till the shuttle came to pick us up and bring us to the rental counter of lagoon rentals. For this circumstances we got a free wifi as an upgrade which was a very nice little helper during our stay in iceland. I fully recomment to book your rental through northbound.is due to the good Quality, Service, Communication and the reasonable prices instead of taking a rental from the big companies at the airport where you have to pay a lot of addional fees like for example airport fee. Excellent!

A perfect car to travel through the wild. Easy to book and no hidden fees. The only thing I wasn’t satisfied is the missing CD with navigation, as i had to use my phone as a satnav replacement to travel from A to B.

Excellent...loved the car and pickup was easy