Lagoon Car Rental Reviews

Everything was great!

Good overall. I think the wipers would not have worked well in any amount of rain though.

Loved it! Spacious for six of us. Comfortable ride- most important in tricky terrains as well!

Real easy process and everyone was helpful ----will rent from Northbound again

We loved our caddy camper. The bed, duvets, and pillows were especially comfortable. The side pockets great for organizing gear, and there was just enough space for our cooler, chairs, table, two duffels, and daypacks. The tent was a welcome kitchen when it was drippy and windy. However, the promised stakes were not included, and we had to take it down at 3AM one morning when high winds blew the table and chairs down that had been holding it in place. It was also very easy to drive.

Very good! Pick up was waiting at the airport even with our delay. Car was ready and on our way back after bringing the car back they drove us directly to the airport which was only a few minutes away

had a great experience with Lagoon! easy pick up and drop off from the airport. very helpful answering questions. no complaints. car was in good shape.

Great experience - excellent service. We even had a broken (flat) and they were quickly their to help. Our rental was for five - we used it in the city and to tour the Golden Circle. The rental is a quick 3 minutes off-site and they are at the airport to pick you up.

Lagoon is a very good car rental service. People where very helpfull. No problem to keep the car some hours longer. Also had to choice in color of the car we got. Costumer service was fast to reply to emails i send. Airport transfer without a problem.
Would definitely rent again

Overall, excellent. Although the wait at KEF was about 20 min, everything else worked out very well. Great car with a/c and backup camera. Excellent mileage although I did not get the discount on the diesel fuel. The GPS was priced very high.

Vehicle was well equipped, heated steering wheel, heated seats, Bluetooth and usb, lane departure warning, etc..

Check in process with Lagoon was very smooth

Northbound customer service was very prompt.

Great! Friendly people. We got a great Mitsubishi Outlander (instead of a Volkswagen). Everything fitted perfectly and it was a pleasant ride for the four of us. Thanks!

The service was excellent, we had the pleasure to be upgraded on our journey, which really made our trip easier, safer and more confortable. The fact that the team is working around the clock is a great feature too.
We only had some wait at the airport when we arrived, so I guess my only advice would be to send an automatic reply when the service is a bit busy, just to reassure the client waiting at the Arrival Hall.
Great service overall, all the best for the future. We'll look for you when we'll come back in Iceland.

Very easy! Our rental agent was very helpful and quick with paperwork to get us on our way! The airport shuttle service was very convenient and the car was perfect for our travel needs!

Tutto è stato perfetto ed i ragazzi di Lagoon car rental puntuali e precisi. L'auto era in perfette condizioni e consumava poco ; mi hanno dato una laguna MCV Dacia

The car was great, no problems. The shuttle bus to and from the airport was fast and the employees were polite and friendly.

We had a good experience with Lagoon. Pick up and drop off at the airport were both efficient and friendly. The paperwork went quickly and the car was the perfect size for our needs. Liam was very helpful in advising us on the right car for our trip.

I had a great experience with my VW caddy camper rental. It was the perfect car for my trip and Northbound.is was very helpful throughout the entire process!

We had a wonderful experience with our rental car while in Iceland. Everyone at Lagoon Car Rental we’re very friendly and provided such useful tips for us as first time drivers in Iceland. I would definitely rent from them again. The car was clean and in great shape. Thank you for making our rental experience such a positive one.

Lagoon car rental were great. The car was perfect for our 2500km trip with great fuel economy. It was brilliant value for money and the I would highly recommend the wifi option. The car could possibly have been a bit cleaner inside around the doors but it is Iceland where it gets dirty straight away any way!

All good, no problems at all, very good customer service

Ottimo! la franchigia è la più bassa che potete trovare e il servizio eccellente. gentilezza e disponibilità, ci hanno accompagnato all'aeroporto alle 3.00 di mattina. Grazie!

The truck ran great and handled the roads well... The tent was awesome! It handled the wind well, definitely exceeded my expectations! My only suggestion is to somehow waterproof the mattress, it was wet a few nights from the rain being blown in from the bottom and sides

Hi Rúnar,
My experience in Iceland was totally amazing! By the way, thank you Northbound & Lagoon Car Rental for your excellent service, I’m happy for everything.

Regards,
Victoria cruz

Arrived early in the morning to a rainy and gloomy welcome c/o mother nature. However, agent from Lagoon car rental was super pleasant and happy and provided amazing service to rental location. There were quite a number of us but the friendly agent at Lagoon helped me get setup with the car very quickly. Car was clean and in great condition. From exiting the airport to driving off in the rental took less than 30 minutes! Amazing service. Returning the car was a breeze as well. A different Lagoon agent got all the return paper work sorted out in minutes and gave me a ride to the airport withing 10 minutes of arriving at Lagoon. Awesome experience and would 100% use them and recommend them to anyone!

I had a great experience with Lagoon Car Rental. The staff was friendly and was efficient. We spent a total of 20 min in the office from the point of car pick up to car drop off. The free transport to and from the airport was very conivient.

A great, easy going experience.

Excellent - we were happy with the car as well as the service

Lagoon Car rental was amazing! We rented a Hyundai and set off. The windshield wipers didn't work properly so we turned around and went back. They gave us a Kia, and threw in our cooler for free. The car was fantastic. We also rented the internet with the car which I highly recommend. (we were always able to get directions- even when hiking!) . At the end of our trip the gas tank stopped opening. We went back with a half tank of gas rather than the expected full tank. They didn't charge us anything extra. Their customer service was the best!

My girlfriend and I travelled to Iceland in early May. Our experience with Lagoon Car Rental was excellent. Right when we came to the arrival hall a representative was there to greet us immediately. Filling out the paperwork did not take long at all, and we were upgraded to a Kia Sportage for free. The car was excellent, we travelled over 1600 miles throughout Iceland without any concerns at all about the reliability of the vehicle. Lagoon Car Rental also provided us with a fuel chip and a map of where all the Olis gas stations were located for free, which was very helpful and a nice touch. At the end of our trip, returning the car did not take long at all and shortly after checkout a shuttle took us back to the airport. We hope to return to Iceland someday and if we do, we will definitely use Lagoon Car Rental again! Booking through Northbound was a very easy process as well, and it was more convenient for us since they accept more credit cards.

I had a great experience with Lagoon Car Rental! The staff was helpful and friendly. They picked us up from the airport and everything went smoothly!

Everything was great!

It was great! An unforgettable trip made possible thanks to a good car in good conditions. Easy and practical. 100% recommended

Very good service!

Everything was perfect as expected!

Lagoon rental was a good choice - very good contact, good car and great customer service. They gave us a lift to the hotel after we returned the car - the guy actually insisting on bringing us to the hotel door! We will definitely go to them again!

Nice, interested people, who wanted to make the best out of our trip.

Lagoon was great! The car was perfect for getting around town and road tripping through rain and snow. We never had an issue and felt secure wherever we went. The guys at the rental place were all nice as well. Would use them again.

+ Smooth car handover, nice staff
+ Good car in good condition
+ Trouble-free return of car

My experience with lagoon car rental was amazing. Everyone was exceptionally accommodating and informative.

It was as good as it supposed to be. 4X4 worked although haven't used a lot in highland F roads. Fuel consumption was pretty good thanks to the tempomat.

The service excellent and fast. My car was perfect. They provided me with tons of information. I’d definitely rent from them again!

We upgraded the car to a SUV Subaru because the car presented an issue with the right door. The staff were really friendly. Cars are in good conditions

The service that we received from these guys was excellent. I phoned a couple of times with queries prior to booking and they were very clear and helpful on the phone. They met us at the airport and drove us a small distance to collect the car. I was really glad that we chose a 4x4 as we did encounter some weather out there and felt appropriately prepared with the choice of vehicle. Although it says the Dacia Duster is an older model I am really missing it now that I have returned home to my old Golf. Be prepared to look like a tourist though as this seems to be the tourist car of choice. I would definitely hire from them again.

Having rented the Dacia Duster for 7days from Northbound, i was pleasantly surprised by the capabilities of the car in its ability to address the f-roads in the change between the winter and spring time weather. For a family of 4 this was a very comfy car for the price levels and would recommend this car, as well as Northbound as a provider of this service.

Lagoon car rental was great. Easy to find at the airport, quick trip to their site, and the car worked out great. Check out was quick and easy as well.

Everything went well: pick-up and drop-off at the airport, nice car, good service

The experience was great. We only missed the pickup shuttle at KEV because that lobby gets chaotic and some other group jumped ahead of us while we were waiting on the side. The car rental people were very friendly, though. The car was in great condition and give us no trouble at all. The return went smoothly. Great experience overall. Northbound offered some of the best prices but also the clearest website. Other sites were unclear about what car exactly we would be getting or how much luggage it would hold.

Lagoon rental car was a great place to rent a car. The price was the cheapest that I could find, and we received excellent customer service. When we delivered the car back we got a ride back to our hotel. Really nice. Would recommend others to rent a car here.

It was great experience with lagoon car rental, process is smooth however half with through the journey we discover that low engine oil level got us nervous, and during that period of time it was Esther sunday most of the repair shops are not open, lucky the car did not break down on us :)

Good in shape, clean, everything in Order and working

Really good. The service and the car were perfect !

easy, stress free experience. Car was perfect for my needs and would definitely recommend them. Will certainly use them again

Amazing! It was great doing business with Lagoon Car Rental and wouldn't hesitate to do business with them again as well as recommend them to everyone! Truly professional and glad we chose to rent a car from you guys!

Excellent service..24 hours open office..can request pickup and sent to any area around Keflavik..car is nice and clean..

Excellent service, next time in Iceland I will definitely use Lagoon car rental.

No problems at all, pick up and drop off at airport all good with little to no wait. Staff friendly and explained things well. Car clean and as booked. Would happily use again. thanks for providing transport for such a good time in Iceland

Hyundai i20 non disponible à notre arrivée donc avons été surclassé avec un 4x4 subaru très confortable et quasi neuf . par contre attention si vous n'avez pas de crédit card car vous paierez des assurances en plus ce qui augmente la facture de location. le service était sinon très agréable, les personnes accueillantes et patientes.

Perfect from start to finish.

We rented a car through Lagoon Car Rental (on the Northbound site) for a 9 day winter road trip around Iceland. Our experience was great and flawless from pickup to return. The Lagoon Car Rental staff were very friendly and helpful, and even provided a complimentary shuttle service to/from the Keflavík airport. By booking an older car model we were able to save some money, without compromising on comfort (Dacia Duster 4WD) -- highly recommend!

The car was fantastic! IT more than exceeded our expectations and needs. Also the customer service was unparalleled. Couldn't have been happier!

We had a great experience with Lagoon Car Rental. They were there to pick us up at the airport on time, although 12 other groups arrived at the same time so we did have to wait around half an hour but they made sure we knew what was going on and organised it well so someone from each group could get to the office to start the rental process. Its an 8 minute drive from the airport (warm office with free coffee) and enough staff that we were seen to almost instantly. The guys there speak great English and explained the rental process well. You check your car, sign on the dotted line and you're off. The car we had was great, we had no issues with it during our trip or returning. We dropped the car off at 3am and were at the airport at 3:30. I highly recommend this Lagoon Car Rental, not only for their great prices but for their service too.

I had a great experience. They picked me up from the airport and brought me to the car rental place. They made sure I was happy and comfortable with my trip. When I dropped the car off they also took me to the airport. I would recommend using this company and this car.

Great experience, everything went smoothly despite our flight being delayed! We got picked up by an airport shuttle that drove us about five minutes to the rental car place. Everyone there was super friendly; they even gave us a paper that listed important websites such as weather and road conditions for Iceland. We got a tiny car but it worked beautifully, had no issues at all. WOULD RECOMMEND TO ANYONE!

Quite happy with my car rental experience.

Lagoon Car Rental was great! They made everything easy for us and our experience reserving, renting, and returning our rental car was very straightforward.

Excellent service and nice people.Nice work guys.

Researched car rentals, read umpteen reviews – most of which were very disconcerting, and finally settled on Northbound/Lagoon. Somehow (could be age) I managed to book 3 of the same car

Everything went smoothly and as expected with our rental and the company was very responsive when I had to change the pick up times a couple different times.

We hired Dacia Duster from Lagoon Car Rental and we were satisfied about everything we got. The guy in rental office explained everything we need to know about car, fuel and insurance.
My only complaint is that there was nobody to meet us in the airport as their office is not there, but quick call and the guy came to pick us in 5 minutes, so that was really not a problem. Overall we are satisfied!

effortless!

Ich habe ueber Northbound einen Mietwagen gebucht - Dacia Duster 2017 4x4, F-Road erlaubt (Lagoon Car Rental). Vorab habe ich Kontakt aufgenommen, da ich noch Fragen zur Zahlung als auch zur Versicherung hatte - habe eine schnelle und hilfreiche Antworten erhalten! Der Dacia war für 16 Tage ein zuverlässiger Wegbegleiter. Die Annahme als auch die Abgabe verlief reibungslos und schnell. Habe fast 4.000km zurueck gelegt, einmal um die Insel herum mit einem kleinen Zipfel von den Westfjorden.
Reisezeitraum: Februar/ Maerz
Auto: Dacia Duster 2017, 4x4, Winterreifen mit Spikes (Im Winter ein muss!), F-Road erlaubt - fuer mich kam nur ein Gelaendewagen in Frage!
Annahme und Abgabe: Am Flughafen direkt bzw. man wird Abgeholt und Hingebracht. (Macht am Besten Fotos vom Auto, vorallem von den Macken die bereits vorhanden sind.. zeichnet diese auch in das Dokument ein.)
Versicherung: "Versicherungsbuendel" (wird je nach Anbieter anders genannt)
Zahlung: Anzahlung, Restzahlung vor Ort mit einer Kreditkarte
Kaution: wurde nicht einbehalten weder geblockt
Reinigung: Das Auto muss von dir selbst gereinigt werden, an einigen Tankstellen werden Staubsauger kostenfrei angeboten oder fuer 100kr, ebenso die selbst Waschanlagen nehmen 100kr (haben auch welche mit Kreditkarten gesehen). Zu empfehlen ist der Teer Entferner vor dem eigentlichen Waschgang!

Ich war zufrieden mit dem Service als auch mit dem Auto, es gab bei der Abgabe gar keine Probleme (3 Uhr morgens), dass Auto wurde kontrolliert, alles war in Ordnung und dann ging es auch schon zum Flughafen. Das einzigste was zu bemaengeln ist, waren die Lichter.. die waren richtig scheisse, ohne die Nebenlscheinwerfer haette ich die Strasse so gut wie garnicht gesehen.

Danke Northbound, gerne wieder! :)

Iceland is a magnificent country worth seeing it for sure. Renting a car gave me so much freedom to explore and the price I got with Northbound was really unbeatable. The service at Lagoon Rental was terrific, simple, and straight forward with no attempt to upsale anything. Great great experience with the 4x4 Duster.

The car we rented was perfect. Both pick up and drop off went smoothly, and the staff was extremely friendly! They made a great first impression of how our trip was going to be. I would definitely recommend them!

Very good, the car performed well in the snow and ice, and Logoon were very helpful.

Found Lagoon Car Rental through Northbound Blog while researching Iceland. Always a concern when renting from a place that's not right at the airport, but these guys are the real deal. Staff was great. The process was easy and the car and pricing was as advertised. The Lagoon Car rental was within 5 minutes form the airport, so pick-up and drop-off was so easy. I highly recommend them!

Great. They upgraded cars to Subaru Foresters and everything else was on high level as well.

Car was in a good shape. Picking up the car at the Reykjavik office and dropping it at the Keflavik office was simple and we were treated kindly.
A was a very good experience.
Reservation through internet and communication after that was simple and clear.

Good car. Just what we wanted for our travels and good fuel economy.

Great car, friendly and helpful staff. Would definitely use again!

I got great price on my car, still I wanted to upgrade so I payed some extra there but got a great car. The prices are good and service great, everything according to what was stated.

Perfect choice of car for travelling around the sites we chose. The service on collection & return of the car was excellent, helpful , thorough & friendly . Would definitely recommend this company .

We had a very good time in Iceland with the darcia duster from lagoon car rental. The car is great and easy to drive even on snowy and icy roads. It is a very reliable car that I would recommend it to any Traveller in Iceland. (I even think this is the 'ext car I'll buy).
The Lagoon car rental team is great. They picked us up at the airport, drove us to their office where we took the car. And they drove us back to the airport on the last day. We had a great experience.

My partner and I rented a car from Lagoon Car Rental in February 2018, overall the experience was excellent. We arrived early (6am) at Keflavik and looked for the shuttle. Our only hiccup was that we didn't see any sign of a shuttle for about 20 minutes and we were trying to figure out another way to get to the car rental place when he showed up. Everything else from there went very smoothly, we picked up the car and looked it over before signing the agreement. We rented for 8 days and the car was nice, new and good on fuel. When we returned it the process was seamless, an employee looked over the car (no new damage), signed the paper work and we caught a shuttle to the airport!! I would highly recommend this car company and we will certainly rent from them again the next time we are in Iceland!

Was really great, really accomadating and affordable

Lagoon car rental was quick to shuttle us to and from the airport. The Subaru Forester that I rented was in very good condition and made traveling through Iceland easy and comfortable.

Brilliant. Very professional,helpful and friendly.They exceeded our expectations.

Perfect! Unlike many other rental companies I used before with Lagoon I got the exact car that I booked for, a Dacia Duster! Price was very competite and the fact that the company isn’t located right in the airport wasn’t a problem as it is really only 5 min away.
Would definitely use again!

We had some problems to find the office, they were waiting for us but we ignored it

My flight was delayed 2 hours , after l arrived I call the Lagoon rental , they are so nice and came within 15 minute , also the car is so nice . Shall rent with them again

Our initial booking of a 5-seater 4x4 was very easy and Northbound had the best prices from all the rental websites we checked. The circumstances of our trip changed slightly before we left, but upgrading to a newly required 7-seater was a total breeze.

Additionally, due to Icelandic weather conditions and an evening inbound flight, we had every chance of being stranded in Keflavik with no open roads to our HomeAway. The guys at the rental office were more than happy to offer support and advice, as well as letting us keep warm in the office while we booked a hotel for the night!

The Kia Sorento itself was comfortable and easy to drive, even despite the snow. The heated steering wheel was a favourite feature for those of us driving. The only shortcoming for us was smaller luggage space as we needed to squeeze in 6 people and bags - if we'd had 5 (or packed lighter) it would've been plenty!

We literally endured three ginormous snow storms in Iceland in our tiny car! So glad I went with the family owned Lagoon Car Rental reccomended by Northbound who provide STUDDED snow tires on all their vehicles. We watched big and small cars with snow tires & 4WD but NO studs spin out all over the place, but our little white snow monster endured 60 MPH winds and blowing snow and drifts on multiple occasions. Always the smallest car in the parking lot but don't let the size fool you. We did have to buy a snow scraper (we weren't expecting this much snow) and deal with the rented GPS routing us on what it considered the safest route (whhich wasn't necessarily the shortest) but all in all we were warm and safe in the little white beast. The heated steering wheel and seats were life savers

Lagoon was top-notch...from the airport pick-up to the return of the rental, we had no complaints and would definitely use them again when return to Iceland.

Car was great and team were very friendly and helpful. Recommend Lagoon and renting a 4WD if travelling in winter - big storms when were there and car was a godsend.
Person wasn't waiting in arrivals when we got out, but we had landed quite early. Quick call and they came soon after.

The car was just great, the service was nice and kind. We had no problems to rent a car even without a credit card. If we come back we will rent in northbound the car for sure!!!

Amazing! Smooth transition from airport to the rental office. And the people there were really nice and professional. They were very knowledgeable about car insurances that come with different types of the credit cards and didn’t push for insurance sales at all unlike their American counterparts. The car was brand new and they were very helpful in providing driving tips on the icy road of February Iceland.

Everything was perfect organized. We were picked up at the Airport. At the rental station (3 kilometers from the airport) was everything prepared to pick up the car. Same when we brought back the car. Short inspection and then direct afterwards the transfer to the airport.

A very nice fellow from Lagoon came and picked me and my friend up from the airport, whisked us to the rental, walked us through the details, took payment, and off we went. I had ended up asking to delay my pickup by more than an hour because of poor planning on my part. Everyone was very accommodating.

I've rented in February a Dacia Duster 4x4 with studded tyres, Great Car!!
GPS, Bluetooth with audio streaming, front heated seats.
The car was perfect in every condition, wind, snow, ice!
The Lagoon' staff was great!

Very smooth collection and return process.
Representative waiting at airport on our arrival.
No hard sell to purchase additional insurance.
All in all a very positive experience.

It was my second trip to Iceland. And my friends and I wanted to take on the challenge taking on Iceland in the peak of Winter.
Northbound Lagoon Car Rental customer service was hassle-free, seamless, and their customer query response rate was rapid. The Kia Sportage was in impeccable condition. Car turnover from start to finish was easy. I decided to extend for another day, and it was done with very minimal effort, with no hassle, and at very fair prices.

Looking forward to my 3rd trip to Iceland soon and getting another vehicle from these guys!

Joncy from The Philippines

I had a wonderful experience. The ability to drive where and when was part of what made the trip so special. I wasn’t tied down by a tour company. The vehicle provided was everything I expected and it performed flawless in all conditions encountered.

The rental we had for our trip was great.
Being picked up from the airport and dropped back was great!
The only feedback is that there was no windscreen washer fluid In the vehicle so we had to buy some. The windscreen wipers were slightly worn so as we were travelling in various weather conditions it proved difficult at some points
However the process was very good and very easy to deal with.

I will most certainly be recommending to friends who are travelling to Iceland

Wonderful experience, the car is perfect, and with lagoon car rent had a free coffee in all Iceland and a discount with olis.

Great car and great service with Lagoon, would definitely recommend.

We were picked up at the airport, the paperwork was really fast and we got our car. There is nothing I can complain about.

We found great people working there and a great service.

Everything was just like we expected. The car was clean and it was perfect for driving all over the Iceland. Staff were helpful and friendly.

Really great, we had some trouble and we was really scared, but the personal from Lagoon they keep us calm and they was very kind and helpful.

I am so glad I found Lagoon Car rental! The Dacia Logan was awesome. I'm sure it had more room for luggage in the back than any of the SUV's we saw on the road! It held to the road even in horrible winds and icy roads. Northbound was very helpful and prompt in getting us from the Airport, having our car ready and clean, and then returning us to the Airport at the end of our trip. If I go back, I certainly would use them again.

Relly good we are happy - when we will come to icland again we would choose it again

The service was excellent. I needed to make a change due to fellow travelers' change of plans and the change went smoothly with Northbound and Lagoon.

Amazing experience! Much recommended make sure to have a credit card and not a debit card like myself, as i had to pay an extra £100. This is all part of proceedure though. the service was really good and i am happy to rent with them in the future!

It was a nice car. We made hundreds miles and we did not spend too much diesel. We also drove in really poor meteorological conditions and the car reacted very well. We felt saved on it. The heater in the seats was an amazing extra!!.
The Northbound team was great. They pick us up in the airport and bring us to the rental place and vice versa. The paperwork was quick and easy.
Definitely I will choose them again.

The car rental was great no issues what so ever, we had been recommended the company by a family member who had used them the week before and we weren’t disappointed, great value and great service and they don’t pre charge your credit card hundereds of pounds like a lot of the company’s do which is great

Exelent

The Mercedes GLE-500e is a nice car, Lagoon car rental also nice when we arrived to airport and went to Lagoon office. the procedure to pick up the car is very kindly and detail. When we finish our trip and return the car to Lagoon, there are also very nice experience too...
But, the GPS seems not very easy to operate and and setup a specific destination as we want, except the GPS, everything is good !

Very good, quick service and airport transfers were helpful.

a nice car, good service. The location of the company is difficult to get to.

Great car rental agency! They made everything easy and convenient. Having locations both in down and near the airport was extremely helpful. I rented a 4x4 Dacia Duster which ran perfectly the whole trip around the Ring Road.

Your staff was very helpful and clear. They were about 30 mins late to pick us up at the airport, but otherwise walked us through the rental process clearly.

We selected your car rental agency because it listed the option to choose cars that were 4WD. Because we would be there in snowy and icy conditions, we enjoyed browsing a long list of cars you've got categorized as 4WD.

When we got there, we discovered that most of the cars you have listed as 4WD are actually AWD. Some people refer to them as the same, but they are not. You would offer your customers better service if you did not list AWD cars as 4WD. They are not the same.

Lagoon Car Rental was perfect. The pickup from the airport was prompt. Getting the car was easy (with some nice hot coffee to wait). They explained everything nicely and we were on our way. Car was in good condition, no problems at all. The return was prompt and before long we were delivered safely back to the airport. I would recommend them without hesitation. I would recommend using NorthBound too!

Our family visited Iceland from the United States in December. We were extremely happy with Lagoon Car Rental. The staff was very friendly, helpful and easy to work with. The Dacia - a brand we had never heard of - was great for a family of four. We took a couple day trips - including Reynisfara and Vik - and it handled great.

Easy rental, good vehicle for use and easy return. Process was smooth throughout!

It was our first experience with Lagoon cars and with Iceland - but definitely not the last with either. Everything went smoothly and swiftly with Lagoon cars and I would recommend them to my friends. The Dacia Duster was fine - only problem was the gaslid, which was frozen so we had great difficulty opening it to fill the car up with gas/diesel.

Great

Everything worked perfectly. Lagoon Car Rental fetched me at the airport and the car pick up was absolutely effortless and quick. Nobody tried to sell me any extra insurance and they didn't block anything on my credit card as some other car rental companies do. It was just great service.

The car was what I expected. It is very small, and I wouldn't recommend it if you're more than 2 people. But it worked really well and I didn't have any issues with it. I do have to say though with really strong winds it gets pushed around quite a bit. I would think that is due to its light weight. You just need to slow down and be a little more careful.

I added a second driver for a couple of days during the trip, which was very easily done over a quick email with Lagoon Car Rental.
Drop off and the ride to the airport was again quick and friendly. They weren't looking for small scratches and the like at all but just for big damage.
Overall an fantastic experience with Lagoon Car Rental. Great and professional service.

We had a wonderful experience with lagoon rental, efficient pick up and run through of all the important details, had a hassle free trip with a reliable car, friendly staff and reassurance of roadside assist. Would definitely use again

Very good services. They are very friendly. They reminded us the special conditions in Iceland such that we know much clearer what to expect. They also stated clearly what is included in the insurance and what isn't and why not. I felt very comfortable to rent car again from them if I get back to Iceland.

The Kia Picanto from Lagoon was a great little car. It struggled a bit in a snow storm, but most smaller cars did! Lagoon car rental were great. It all went smoothly.

Outstanding rental! I screwed up the dates on the reservation, realised it when me and my family were standing at the airport and called Lagoon Car Rental. 15 min later we were sitting in the bus driving us to our car. No aditional costs. Thanks for everything!

Great! Very professional and super helpful

Excellent experience, especially when I asked to change my car before the holiday. Great speedy communication, would highly recommend.

Good service, quick administration,, friendly staff

My experience with Lagoon was outstanding from start to finish. Upon arrival at Keflavik, they were already there waiting for me as promised. Our shuttle driver assisted with luggage and got us quickly to the rental office where another staff member walked us through the rental process thoroughly but didn't oversell the additional insurance coverages or dissuade us from taking pictures of the car; in fact, he encouraged it. The car was essentially new, immaculate, and clearly well cared for. Upon return, we alerted the young lady on duty at the time that we were VERY late for our departing flight.... The shuttle had just left BUT she offered (we accepted of course as we only had 30 minutes before our flight departed) to take us in the car we were returning. Not only did we make our flight but we didn't need to move the luggage yet again. After having been burned in the past with other rental car companies, I can't say enough about how above board Lagoon Car Rental operates and how well they treat their customers. I only wish I remembered everyone's names to publically praise them!

Our rental experience through Lagoon could not have gone much smoother. We arrived earlier in the morning and our shuttle was earlier as well. It took a minute to find them among all the other companies. The car was in great condition with good winter tires. Previous dings and scratches were well marked and they even gave us a flash light to assist us while we verified the condition of the car. We choose to use our own insurance through our credit card and there was no hassles with that as well. The car performed perfectly and when we returned the car it was only a five minute shuttle back to the airport. One note - make sure you have some form of insurance. The weather changes constantly and I feel that with the other tourists on the roads your chances of an incident is high. 5 stars for Lagoon.

Excellent from start to finish. The man who collected us from the airport was friendly and welcoming. Our chosen vehicle was upgraded at no extra cost and the Kia Sportage we got was brand new and fantastic. The vehicle collection was straightforward, efficient and completed quickly. We would definitely use Blue Lagoon/ Nortbound next time we visit beautiful Iceland and recommend to any family/friends thinking about hiring a vehicle.

I got a good deal on a great reliable car from Northbound. I highly recommend this Northbound for the car rentals.

Great

I rented a Kio Rio (diesel) with Blue Lagoon Car Rentals through Northbound and found the process seamless. The metacrawl data that the site provided helped find a lot of options and I was able to make the right choice for me and my trip.

The Lagoon Car Rental is spectacular . The staff are very friendly and helpful . The advice to take extra insurance coverage is sound and reasonable . Even though we did not get the car Hyundai i20 we got an equivalent car -Renault Clio (Diesel) . The rental rate is reasonable for such car . The extra service such as picking us up and drop them by off at the airport made everything so convenient to us especially this was our first time travelling to Iceland . I love Iceland very much and also the people of Iceland . The country is cold but the people are warm and friendly .

Excellent - the rental car was extremely clean with very low mileage and came standard with winter tires, which gave us peace of mind driving around the island.

So good!I will rent a car again next tour in iceland.lagoon car rental is good.Thank you.

All was okey, thank you.

Excellent

Our trip was awesome and the car worked very well. Even though the socket for GPS Navigator does not work, they gave us unlimited Wi-Fi router instead which is more convenient for us since we are familiar with Google Maps. We are very happy with the service and I would like to recommend this car rental company to my friends if they are going to Iceland.

We hired a Subaru 4WD for 10 days. Great service picked up from our accomodation & dropped off at the airport. No issues with the car, no issues with billing. Drama free.

Good firm, friendly and the car was really nice. We had a better car because the one we booked was not out of service.

We had a great experience in our cozy camper :) The Lagoon Care rental staff were very helpful :)

Excellent service and good prices.

It was amazing. Everyone was kind, helpful, explained everything what we needed to know.

The experience was great. We did not have to wait at all to get picked up or driven back to the airport - which was better than expected. All reps were very helpful and friendly. I would highly recommend this company!

Very good. All was professional, clean and worked well

We had a great experience with Northbound. We were picked up at our hotel on time and the agent was helpful in showing us various details on the car. She carefully inspected the car with us and gave us the needed information if we needed to get in touch with the company. Returning the car to the airport was a plus and it went smoothly.

My experience with Lagoon Car Rental was absolutely perfect. Everything went well. After arrival to the Keflavik airport, employee of Lagoon was waiting at arrival hall. In the office there was smiling girl. She showed me a car and shortly I was on the way from Keflavik. I am very satisfied and recommend Northboound and Lagoon Car Rental.

First trip to Iceland therefore first experience with Northbound.
Everything was excellent.
We were greeted on arrival at the airport and transferred immediately to the office where the registration process was easy. The car was ready and was exactly what we needed.
On return, we had a very early flight but the staff were ready for us and again the process was quick and easy and we were transferred back to the airport with the minimum delay.

We had a wonderful experience renting with Lagoon Car Rental! They were so kind to provide needed transportation to pick up and drop off (and even back to the airport so we could exchange some money.) The employees were welcoming, kind and understanding. The car was VERY clean and ran wonderfully! We would absolutely recommend Lagoon to future friends!

Great experience overall. Good car, clean and no issues over the 1800km driven in a week. Very welcoming people at reception.

I was hoping to have a smooth rental experience for my trip in Iceland, and that's exactly what I got with Lagoon! Super easy-going, no-nonsense, hassle-free car rental experience. Really glad I went with them. I would gladly use them again.

Perfect

Everything went well and all services worked fluently with Northbound and Lagoon car rent. It was nice that I got discount for booking earlier and also had to pay most of the cost in the renting place.

Seamless experience, great car

The staff in the Keflavik office were exceptionally helpful and very polite. We’re quite happy with the service we received. The Dacia Logan was very comfortable to drive and suited our needs perfectly. The one issue we ran into was that the beeps and dashboard notifications were not easily understood. So it wasn’t always clear what issue a light is sound related to. Other than that, everything was wonderful.

Very friendly and effective. Service staff is helpfull. We will rent again from this company

Everything was perfect! The staff is friendly, the car in great condition. I would definitely use their service again and will recommend it to my friends!

Great.

We have an excellent experience renting with the Blue Lagoon company. We were picked up at the airport terminal, short drive to the office, and all was quickly done, they nicely helped us to find a camp site as it was already late at night. Our camper was great, clean, and only 3 month old. We had a wonderful experience, and can't wait to come back :) the staff was nice and friendly, and professional. We recommend.

Very good' unfortunately the izuzu had a fault on collection. But Lagoon car rental staff were great and replaced it with a Toyota land cruiser straight away and gave us a discount too!. Best car ever for all the fords we crossed,. As even route 1 had been closed by heavy rain. Thank you.

Everything was great

Friendly and Professional staff that provided us With a great experience overall. The car was Perfect for our needs, but you might want to bring an extra blanket for the colder days. During Our last day, we noticed the Olis discount chip on the keychain - not a big issue - but knowing about it would have gotten us some discount gas and free coffees along the 2700km trip! Be sure to inform future adventurers :)

We are satisfied, everything went just as we had reserved. The car was good and the personal in Lagoon Car were nice and helpful.

Overall Lagoon car rental was a good choise, the possibility to report any problem directly by email with a really fast response was a big plus in our journey. After we got a flat tire the support found us a Service at one of our waipoints/stops in Iceland so we could get it repaired. The Duster was also a good car for the 4x4 F Roads, we didnt got a single issue when driving the F roads. the Flat tire we got was on a one way bridge not on the F roads. I didnt had a tire protection (insurrance) but next time I visit Iceland I will definitely get one.
And they even have a shuttle from the Airport and back.

We rented the VW Caddy with Lagoon Car Rental and it was an excellent experience in every possible way. The car was great, spacious and confortable for sleeping. It was ready when we got to the shop. Everything smooth and easy. The stuff of Lagoon Car rental is friendly and helpful. Absolutely recommended.

Alquilamos una furgoneta para dar la vuelta a Islandia ya que éramos ocho y nuestra experiencia con lagoon car rental fue bastante buena .El servicio muy profesional , chicos estupendos , te recogen cuando llegas al país y te llevan al aeropuerto una vez el vehículo devuelto.
Los vehículos son nuevos y los precios muy competitivos pero lo que mas me sorprendió es que no te retienen un deposito en la tarjeta lo que viene muy bien si viajes con un presupuesto .
En general todo muy bien y muy profesional .

Very good experience, nice people at Lagoon Car Rental, very helpful and friendly. We had a good car and also the equipment fitted perfectly for going camping.

Great car and very friendly service, nothing to complain about and a lot to like. Would definitely rent again.

Fantastic Experience! The service was great and the car was spotless. All our questions were answered quickly and professionally by the staff. We would suggest however that you include a warning or note that when on certain F-Roads, you may encounter river crossings, and whether the car is built to handle them.

We had a fantastic experience and customer service. We will come back next year and recommend to friends and contacts.

Perfect, everything went smoothly and as expected!

Great car and very friendly and professional staff, answered any questions in a fast manner

The whole renting - collecting an returning the car - was a straightforward process, the staff was friendly and the instant lift to and from the airport contributed to a succesful trip.

Great,
thank you for an excellent service.

Hassle-free. Collected from airport without any issues.
Good service. Returned vehicle without any issues.
Friendly staff.

Many thanks to Lagoon!!

It's the best, very happy to have a beautiful 4*4
I rent the next time again

The car and the services were perfect! They bring us in our hostel at the end!

Our experience was good overall.

The Volkswagen camper minivan was great. The bedding was clean and warm. The kitchen supplies were good.. I would recommend a small camping coffee pot. There is very little signage in Iceland and I would recommend when a person leaves the rental office they are given directions back to the building. It took us a long time to find it and had to stop many times. There is no sign on the front of the building either to say Lagoon. That was also confusing that we booked through North ould yet the car was with Lagoon. I think a better explanation of that in literature would also be helpful.

We totally enjoyed our experienced with Nothbound and won't hesitate to do business with them again. We had a few questions before our arrival and all of them were answered By email very quickly.

Thank you for your great service and see you next year!!!

Sophie from Montréal

Amazing service, great staff, email responses within the hour always. Also loved the car and the facilities! Great new car, and all the tools we needed to cook and enjoy etc.

Everything went very well. They picked us up from the airport and also gave us a ride somewhere when we gave back the car. The car was very well equipped (cooking gear) and very new. We were very happy to have rented the car there.

Booking this car through Northbound was very simple and transparant. Paid a small amount in advance, which was helpful. A very friendly girl from Lagoon Car picked us up at the airport. Within 15 minutes everything was cleared and we could leave with the car. One week and 1800 kilometers later we returned it, they checked the car and after 15 minutes they drove us back to the airport. I can really recommend Lagoon Rental! They are very easy-going and friendly.

Toon from Belgium.

The whole rental went very well, no issues. The car was basically new and it was greatly fitting our needs (road trip around the whole island). Originally we though about combining sleeping in the car with hotels but finally the car was comfortable enough for the whole week. Also the camping equipment we ordered on top was new and working. The only little downside was that no one was waiting for us at the airport after arrival (as promised) however a quick call helped, the guy was there in 5 min. Overall a great experience with this company.

Lagoon is an excellent Car Rental Company that tries to accommodate all your needs.
We wanted an early morning pick up and drop off late evening. They were able to serve clients 24 hrs a day.

Perfect car rental! Everything worked out like it should be. Lagoon Car Rental even helped me to take only the insurances I really need. I was planning to take the sand and ash protection, which isn't necessary when you don't go south. Other companies would've sold every insurance they could.

Booking with Northbound was probably one of the best decisions we made for this trip. Once we booked, we received the Iceland 101 ebook which had some useful tips as it was our first time to Iceland. We walked in expecting a Hyundai i20 but was pleasantly surprised with a Renault Talisman which took diesel. Pick up and drop off was very easy and the staff at Lagoon Car Rental did not push any insurance plans. The car was a fun drive and even came with a seat massage for the driver. I would not hesitate to book again with Northbound and/or recommend to friends and family!

We were really happy with our car rental experience from Lagoon. The friendly staffer picked us up at 6 am in a driving wind and rain storm. Our car was very clean and handeled nicely. The return process was also very smooth. We were driven back to the airport with sunshine and happy memories of our trip.

I would definitely recommend Northbound/Lagoon car rental to all travelers. The rental system seemed complicated when planning our visit but booking online with Northboind was simple and everything went smoothly. The staffer explained everything regarding driving in Iceland as well as discussion of insurance options which seemed confusing online. We chose the tire and gravel insurance since we planned to drive the ring road. Luckily we never needed them but it was a piece of mind for us. There was a lot of gravel and isolated roadways!

Thank you very much.

Excellent, easy, affordable.

Had an excellent experience with Lagoon and booking through Northbound.
Before coming to Iceland, we had various questions, and the live chat was an excellent way to ask questions, and have a dialogue (with Liam) that allowed us to prepare for the trip well (about 3/4 times we engaged with the live chat, and got excellent inside information).
On arrival, it wasn't fully smooth being met by a Lagoon rep, and had to wait a little while to be transferred to their office to pick up the car. But once we got to their offices, the process was quick, and smooth, and we were soon away, with everything (i.e., all the extras) that we ordered. The car itself was great, with everything you needed and designed very well (e.g., Canvas storage compartments, curtains, various nooks and crannies to store things). Overall, this added to the trip, and gave us a great way to explore Iceland. Thank you.

I had a great experience renting a VW camper van from Lagoon! People were extremely friendly and helpful, and we loved the diesel van - good gas mileage and plenty of pep. We'll def be using Lagoon for our next Iceland adventure

Flexible, quick administration. The car was in perfect condition, i recommend the Lagoon Co. to everyone.

Everything was great. They had a Lagoon Car rental sign at the airport. The staff was very friendly, nice and efficient. I will definitely rent here again.

Hello,
We had a Dacia Duster.
No worries about taking the car or returning.
Fast transaction, friendly staff.
Car adapted to the tour of the island.
We were taken back to the hotel when we got back from the car without waiting.
Perfect.
Thank you.

Despite the appearance of the car was not good (lot of damaged) and we were afraid to get some warning indicators , the service of lagoon car was highly available on the phone even lately. We could then continue our trip safely. We are then satisfy of this experience in Iceland.

Everything went well.
We reached the arrivals hall at Keflavik around 1am and in 5/10 minutes the shuttle came (no need to call, they constantly show up there with a sign) and took us (5min drive) to the office. There was no car from the category we reserved, so we were upgraded do a bigger diesel car (low consumption btw).
No problem whatsoever when returning the car at the office, and again in 5/10 minute there was a shuttle taking as back.

Nice staff- great service!

We rented a small car from Lagoon car rental for 7 days, and the people at Lagoon were very helpful, friendly, and professional. We had read many online horror stories about Iceland car rentals in general so we were initially a bit worried. However, the guy working at the check-in desk answered all of our questions, and during the rental car walk-through at the beginning of the rental, he did an extremely thorough job and marked down even very minor scratches that I would normally not mark down. At no time did I feel like Lagoon was trying to take advantage of us or pressure us into buying things we did not need. I felt like Lagoon had our best interests at heart, and the staff also gave great recommendations on places to visit. If I come back to Iceland again, Lagoon would definitely be my first choice for car rentals. Thank you for a great experience in Iceland.

Staff were very helpful and the entire process went smoothly. Also had very prompt response when we were unsure about an issue about the campervan. Generally no issues with the campervan. Everything was as expected and more! Cooking utensils were great but stove grill/stand could be changed so that there was direct contact with pot (otherwise it took forever to cook!) Loved that we had airport pickup and dropoff as well.

Very good.

Fantastic!!! We asked yo change locación of picking the campervan up, they did. And more importantly we had a puncture in the tyre and they solved it very quickly. Everyone was very helpful. I strongly recommend lagoon car rental. The camper was fantastic!!

Das Auto war ok und mit niedrigem Kilometerstand. Keinerlei Probleme.
Der Abholdienst vom Flugplatz hat nicht zufriedenstellend funktioniert. Der Fahrer Brachte mich zu zuerst zu Island4x4carrental und bat mich dort auszusteigen. Bis sich die Angelegenheit aufgeklärt hatte, war 1 Stunde meiner Reisezeit vorüber.
Beim Einschecken wurde versucht ein anderes Auto, Subaro Outback, zu offerieren. Das Fahrzeug ist im Prinzip ok, entspricht jedoch nicht meinen Anforderungen an die Sitzhöhe. Es erforderte schon eine gewisse Standhaftigkeit den gemieteten Wagen zu erhalten. Dieser Wagen mußte dann noch hergerichtet werden und es war schon wieder 30 min Meiner Urlaubszeit dahin. Ansonsten war die Abwicklung absolut zufriedenstellend insbesondere die Fahrzeugrückgabe funktionierte einwandfrei. Vielen Dank.

The vehicle was wonderful. I would love to have this at home. The pick up and drop off went very smoothly. Very kind people working there. A terrific experience! Already planning on going back to beautiful Iceland

The staff are very accommodating and friendly, the vehicle is just the right size for eight people , the only negative is that there is no armrest on the driver and front passenger, makes it uncomfortable for long drive.

It is a good experience. The car condition is good. Their staff is helpful.

It was superb! The site was very easy to use and made renting a car through Lagoon Car Rental a breeze!

We had kind and professional service and were upgraded as the initial car had a flat tyre. The problem was resolved promptly with no fuss. Pick up and drop off to the airport also ran smoothly. Would definitely use them again.

We rented a Hundai i20 from Lagoon Car Rental which was good enough equipped for travelling around northern Iceland. We had no bad surprises so we were satisfied with the car and the company. The people working in the company were very kind and helpful. We will definitely think to rent car from Lagoon Car Rental when we visit Iceland next time.

Great service. Nice car. Everything went smoothly

The Lagoon car rental staff were responsive to email questions in a timely manner and provided great service. We were especially appreciative of the pick-up/drop-off service as part of our car rental which helped make our visit to Iceland a smooth and stress-free experience.

Renting with Lagoon Car Rental was a wonderful experience. We had a brand new, very clean VW Caddy Camper that used diesel. The car was in great shape, there were some pillows and linen for the bed, a little tent and vent for the window at night. This vehicle was perfect for two and there was enough space for our bags in the back and underneath. The staff at Lagoon were very professional and fast. Pick up and drop off was on time and fast and check in and check out was also fast and easy. I would most definitely recommend Lagoon Car Rental and look forward to using them next trip! Thanks for everything- it made the trip a lot easier and stress free.

I was very satisfied with how the rental worked and the service.

Everything that was promised to us was delivered! Someone met us at airport , just as they said they would. The car we reserved was practically brand new and very clean and ran well. Dropping it off at the location by the cruise terminal worked out great. We are very happy with Lagoon Car Rental. Hope we get to return to Iceland, if we do, Lagoon Car rental will be our choice!

Easy, convenient; wonderful to be able to pick up in Reykjavik and drop off in Keflavik or the other way around. Friendly staff, good car. I've used others and prefer Northbound. We shopped around and they were the most affordable for our compact car needs, so it was nice to get quality for less. We do not really mind other inconveniences (for example rude employees or out-of-the-way rental locations) We base our choices on price alone. So again, this was a win-win.

Very good. It was very comfortable to be picked up at the guesthouse in Reykjavik by your collagierte and driven to the car rental bureau as well as the service at Keflavik with the Shuttle to the airport. Thank you very much!

Lagoon was great. Personnel was so helpful . And the outback we rented was outstanding. On future trips to Iceland we will stay with Lagoon.

J'ai loué un camper à northbount. Super expérience. Le camper était neuf et très pratique c'est une expérience très intéressante. Et assez confortable. Nous y avons dormi une semaine moitié en camping , moitié en sauvage. Les paysage sont extraordinaires et donc ce genre de véhicule est très adapté à ce voyage.

Our experience with Lagoon Car Rental was very smooth. They gave us an upgrade because the original car did not have the roofbox attached. Returning the car was also easy and they promptly gave us a ride to the terminal.

Our experience was wonderful. Cheap prices and excellent service!

The whole process was smooth and generally no problem, except at the time we check in there was a queue so we had to wait maybe around an hour before getting our booking. The car from Lagoon car rental was definitely better than what we expect: it had comfy comforter and pillows, compartments to store our stuff and cover for back door extension which was really useful on bad weather days. The team at Lagoon car rental was also easy to deal with, no fuss and really up front with the costs, insurance cover and other matters. Highly recommend these guys if you need a Caddy Camper!

Northbound was great - very communicative and quick to respond to questions in the lead up to the trip. Lagoon Car Rental was also very helpful; they had made a mistake with my reservation and didn't have my car available, but were quick to fix the situation - much appreciated.

Excellent. They are masters of customer service.

Pros.
We were offered Subaru XV instead of Forester and additional insurances for free as compensation, which saved us money and we really did not need larger car.
Cons.
GPS dd not recognize any address in the Reykjanes area and we had to use Google Maps in the cell phone to find Lagoon Car Rentals on our way back to airport. It would be good to have office address as home address or other preset address in the GPS device.

I had a great experience renting a 2017 Hyundai Tucson with Lagoon. The car was practically brand new and fit our group of 4 adults plus luggage easily. It was nice having a 4wd vehicle on some of the roads, particularly in the Westfjords region. Pick up and drop off went smoothly. Northbound quickly responded and fixed my booking when I realized I had entered the wrong times for pick up and drop off, and I was able to confirm directly with Lagoon that they had received an updated booking from Northbound. Great experience all around with both Northbound and Lagoon!

Seamless and easy.

My Lagoon Car Rental experience: EXCELLENT! I ended up with a somewhat better car than I reserved, for no extra cost. Their agent met us at the airport as promised. The check-in was at a "easy going pace" when compared to the usual American "in a hurry" style. They offered and quickly explained their insurance options, but did not try to push anything. I had done my homework on insurance (and you should too!), so they went easy on it. They provided a gas discount chip for gas at "Olies" that gave me a 15% discount. Since Iceland has expensive gas, everything helps. Car return was easy, and painless.Best of all Lagoon was HONEST. I had inspected the car before accepted it... its was in great condition, nearly new, and I could not find any damage. On my last day, the sun was fully out, and I noticed a tiny chip in the windshield. Having been so careful, I felt disappointed, but know they would find it too, and I will have to file a claim with my insurance. Oh well. However, when they checked the car, they also double checked their records. It turned out the the tiny chip was already there, and not my problem. Wow! They could have been dishonest with me, and charged me. But they did not. They were honest! You read many horror stories about auto rental issues in Iceland, but based upon my experience, I say: Trust Lagoon. Yes, I will be happy to rent from them again next time. Thank You Lagoon

The VW Caddy Camper from Lagoon Rental was just perfect. The staff is very friendly and everything was very well organized.

It was a really good experience. Everything in the car was working properly. Customer Service was really good too. I like how we are also able to rent a portable wifi device, which helped us a lot with our navigation.

Everything was fine, without any problem.

The VW Golf Car I rented from Lagoon Car Rental was practically new with only ~ 6,000 km on the car. I drove the car for two weeks on HW No. 1 (the circle) around Iceland with no problems what so ever. Great car.

Rules and policies were clearly outlined and the rental pro was was quick and easy. Our car was clean, spacious and very fuel efficient. Will definitely be using lagoon when we return to Iceland!

Great just missing a sponge in the cooking tools and a blue disk for parking. Check out time was too long, especially if you re short on timing with the airplane. Pickup and drop off service was great. Car and all the equipment was great, very low gas consumption.

We had a brand new Caddy Camper and everything worked out really well. We also wanted some extra chairs, which was also no Problem for Logoon Car to organize. Really good communication und nice staff!

Service is fast, responsive, and convenient. We will definitely use this company again. Every time when I have a question via email, I get responses within half an hour. Friendly staff! Saves me time for picking up the car at airport. Very impressed with this company.

This is a long overdue review. My cousin and I visited Iceland back in September. We rented our Mitsubishi through Lagoon Car Rental and highly recommend this company to other travelers. We had some car trouble (I admit it was not the car/company's fault but ours) and the customer rep went above and beyond to help us out. I cannot thank them enough for their patience and service!

It was amazing: the service, the car, the information, everything was perfect!!

We were actually given an upgrade to a "Duster". WThe car went well, wad comfortable and reliable.

We were allocated a Kia Rio car which was wonderful, a 2016 -2 wheel drive model, easy to drive, six gears so fuel efficient, a screen display when reversing, heated seats (lovely on a cold wet morning) and even a heated steering wheel which was very nice in May. Lagoon were wonderful. They met us within 5 minutes of exiting the terminal at KEF and took us to their depot to sort the papers and there was no pressure at all to try and increase the various insurance extras. We dropped the car off the previous night to what we had intended and they drove us and our assorted boots, bags and baggage to the hotel without any fuss. I would certainly recommend and use them again. Please also thank them for the free maps.

Very good, we were picked up at the airport and dropped back off well. The vehicle was a good size for 7 people and for camping gear very happy with the Rental Company. Renault traffic was great, east to drive, clean and comfortable.

It was good. They seem like a small company so I was glad to be connected to them through Northbound. Otherwise I would have never found them. I had a brand new car and no issues with it. There were no issues when returning the car.

Very good experience. Nice car and good service.

Everything was great. Staff very friendly, good speaking english. Car was a new one, only 8000 km. We received the map of Iceland and all information about road conditions.

Renting from Northbound was easy from start to finish. We were promptly picked up at the airport and quickly shuttled to our car rental location. We were on the road with our Diesel Kia in no time at all. The car was clean, drove well, and we appreciated the 'wind' tips from our agent. Easy check-in and drive back to airport. You guys rock!!

Our experience with Lagoon Car Rental was great! The shuttle to and from the rental place is very convenient. The car had great mileage and interior was clean. The car even came with a gas discount chip on the keys. Highly recommend this company to rent through.

It was fine. Only issue was lack of info on the final confirmation that at the airport I was actually looking for a Lagoon rep and not a northbound rep. I would suggest you make it crystal clear on the documents you send to the customer that you are meeting a Lagoon rep. Also no use putting a phone number or email to contact if no one is going to answer for 3 hours..

The overall experience starting from checking in to check out and the vehicle, was truly exceptional. The staff were very knowledgeable and also helped us with understanding how to handle the driving conditions in Iceland. Overall a great company!!!

Lagoon car rental upgraded us to a Toyota RAV which is a much bigger and nicer car set for the environment, with was super nice! if one advice to people renting: be careful when examining the car for scratches and dents before you drive. it went fine for us, but this way you dont have to worry for being blamed for something you didn't do to the car.

Booking through Northbound was easy and information of the cars very clear. In addition the prices were very competitive. Everything in the car rental was as agreed. I can definitely recommend Northbound and will use them also next time. Thanks.

Although they were short staffed for the holiday, they were still able to make us feel unrushed and gave us great tips for our short adventure. Our Kia Sorrento fit 6 adults easily (we didn't have a lot of luggage) and was so comfortable. We really enjoyed driving around in it and had a very quick and easy check in for the way back. I would totally rent through you again. Thank you!!

We had a Kia 5 door. Clean a few tiny scratches but really a nice car. Tyres were good. We drove on ice and they worked well.Clean internal and external. Car was waiting and ready for us. Good quick service to pick up and return vehicle. Shuttle service efficient. No surprise costs.

very good

Great ! Everything was fine. Thanks a lot

I would recommend this service to everyone, nice brand new car, low price, rental is conveniently nearby Jerks ok and there also are a few shops in the vicinity.
But the manager was a bit pushing too much for additional insurance, but that's how rental works I suppose. This was the first ever I used and it was great experience.

Lagoon car rental had provided a wonderful experience. I m satisfied with their punctuality on the provided timing as late as 1am. Despite having to book a Hyundai Tucson, we got a free upgrade immediately with similar model ( Kia Sportage) when it is unavailable. Their price was also reasonable and the car was very clean too

Overall experience was great! They picked us up at the airport right on time, drove us to the location which was about a 5 mins drive. Got the car on time, got the one I had reserved. It was clean, comfortable for my crew of 5.

I had an excellent experience with Northbound and Lagoon car rental. They had the best prices I could find and the car I rented was kept in great condition and drove well. Customer service was excellent with pick ups and drop offs from the hotel.

The only improvement would be around a little miscommunication. I didn't realise that Lagoon were a part of Northbound and so I walked past the lady holding the Lagoon Car rental sign and had to email Northbound to get her to come back after I realised and she'd driven away. The only suggestion would be to make that clearer.

Otherwise it was a fantastic experience and will recommend Northbound to others.

Brilliant experience with the company. Collected us on time from our hotel and gave us an automatic upgrade to a 4*4 vehicle which was not expected! No problems, great price and would recommend to anyone.

Great. Everything went very smoothly and the staff was very helpful and friendly.

Had a excellent experience with Lagoon Car Rentals! Friendly and helpful staff and good prices.

Very good. Car was shining new, they even took us to our B&B when we dropped the car.

Fantastic experience from start to finish. Upon calling on our arrival to Keflavik, my friend and I were promptly picked up from the airport and taken to the Lagoon Car Rental office, where our 4x4 sat waiting with winter tires (+ studs), as requested. The paperwork was quickly taken care of, and we were given ample opportunity to inspect the car for prior damage before going on our way. The prices seemed competitive/good for Iceland (the entire country is expensive--be prepared), and we opted for both gravel insurance and general insurance for an additional 24 euros/day. Northbound facilitated the rental procedure online and their website was both user-friendly and very straightforward without surprises. Highly recommend!!

great service, car, and over all wonderful vacation that started with Lagoon picking us up at the airport.

Car was great, no issues with it. Pick up at airport was a little confusing to find and we had to wait awhile as there were so many people waiting

Great

The Jimny we booked was broke down so we got freely upgraded to a Dacia duster which was amazing, we got our headlights blown out on our last day, but the blue lagoon got them replaced in just 30 minutes free of charge, and the service was absolutely fantastic

The car itself was fantastic and I can not say enough good things about it. However, when we arrived at Lagoon car rental in iceland, they tried to give us a different vehicle than what we reserved, assuring us it was an "upgrade". In no way is a Kia an upgrade over a Subaru. Regardless of if it was an "upgrade" or not, we specifically requested the Subaru Forester, and that is the exact car that we wanted. We even emailed ahead of time to ensure we would have that specific vehicle waiting for us, but it was not. Luckily, another customer was returning a Subaru Forester when we were arguing with the employees about it, so we were able to take that one. It was a diesel model, same as the Kia they tried to give us, and we preferred (and reserved) a gasoline model. Not the end of the world, but still an inconvenience that we were assured would not take place.

Very good. Quick pickup from the airport for the short ride to the office. No problems with the Subaru and the return was fast and easy.

Everything was great! After we landed, we were taken from the airport to the office to sign the rental agreement, allowed to check inside and out the car if it's all good (as it was) and off we were for a 950km long journey through Iceland!
Didn't have any problems except we could have wished for a new pair of windshield wipers, but they were fine anyway.
And returning the car took like only a couple of minutes and the employee who was very kind and friendly and drove us to the airport.
Definitely going to choose Northbound when next time visiting Iceland! Hopefully soon and hopefully in a summer! Loved everything about Iceland!

Good service, no problems with the rental process or the car. The agent was friendly and everything went well.

Absolutely fantastic experience with Lagoon. We prebooked with gravel protection, picking up the car was easy and our request for a parcel shelf was sorted out very speedily. The car was perfect for exploring the south coast of Iceland and handled some of the heavier gravelled uneven roads like a dream. Drop off was also extremely easy and efficient. Would recommend to all my friends and family visiting Iceland.

I had a great experience with Lagoon Car Rental. They picked us up from the airport an drove us to the rental office. The car was great and in a quite good condition. It brought us to our destination and back without any trouble. The rental office in Reykjavik was hard to find, but in the end we found it and they drove us back to the hotel.

Very good! Very friendly, a little disorganized but it was clear that was because they were very busy, which is understandable. The car and service were both excellent

We had a stellar rental experience through northbound, who sourced the car through lagoon car rental. Northbound answered my questions quickly (less than 5 minutes!) and were very accommodating. I researched many rental agencies and they were the most competitive for the large SUV that our group of five adults required.
Lagoon was great and provided quick pick up from the airport, even when our flight arrived an hour later than expected.
Our car was perfect; it fit all five of us and our luggage and supplies perfectly. The car was a newer model with all the bells and whistles; the seat warmers were great!

Flawless overall experience!

I would have no hesitating in recommending Northbound rental to anyone. I was on my Honeymoon in Iceland so I really didn't want any hassle along the way, and I am happy to say my experience with Northbound couldn't have gone any smoother. The staff were very helpful and friendly, the vehicle was immaculate 10/10 ( we rented a 2016 Toyota Land Cruiser - can highly recommend ). In a nut shell this a local company providing a excellent service what more could you ask for :)

Very good, no problems, friendly service going back next year

Very good experience with lagoon car rental. Very nice staff. Very good choice about car. Thank you for all.

An excellent service, a real pleasure to get so fast answer ... don't hesitate to work with Northbound !!

I liked it a lot. A powerful car! Was great on and off road.

This was a great hassle free car rental! It took a little time checking in and getting the car but this is usual when renting cars! The car was perfect for what we needed and the people at Lagoon Car Rental were nice.

Service was perfect. Collected car in the middle of the night in good condition, no fuss about potential damages when returned in the dark (there were no damages, actually!) or fuel gauge.
Suzuki Jimny was the perfect car for "expeditions" to Askja and Sprengisandur, including river crossings - at medium water level, well understood. Price was ok: 943 EUR for 9 days.
Would recommend the car and the rental service!

Very good service. We were picked up from our Reykjavik hotel and taken to Lagoon's office. Car was in excellent condition and ran very smoothly during the period of our hire. Upon return to the Keflavik rental office, we were taken by a member of staff to our hotel. Overall, an excellent experience.

We were very satisfied with Lagoon Car Rental's services although their guy were a little late for our appointment. Our original reservation was for them to give us a ride from our hotel to their office and then we picked up our rental car from there, but instead, they drove our car to our hotel to save our trip. It was very thoughtful of them to do that. They patiently helped us to park our car at a good parking spot close to the hotel and also showed us how to use the meter for the parking. I would highly recommend to anybody who wants to have a nice road trip in Iceland!

Amazing! So easy. They didn't push the extra insurance as much as I thought they would, which was refreshing. When we returned the car, they gave it a quick once over and that was that. Super easy. No hidden extra charges. Also very reasonably priced. Would definitely recommend this rental agency.

We took the bus from downtown to Lagoon rental. Easy and no problem finding the rental place. The Dacia Duster was not available when we were to pickup our rental car. We got an upgrade to a Toyota RAV4 instead which was really good. We drove around Iceland during 4 days and it was amazing. No problems with the car, no problems finding gas stations (thanks for the gas card). We drove mainly on the main roads but also tried some roads that was in not so good condition. When we returned the car we was also offered a lift downtown which was really nice.

We had a great week and can really recommend exploring Iceland. We'll come back!

Lagoon car rental was great. The car we booked wasn't available so we got a free upgrade. It's a lot better driving yourself than going with the tour guides. Thanks.

I think Lagoon Car rental service is good though the pick-up have a little delay in the firs day. The car of 2016 Hyundai Tucson(4x4) is new, good performance and spend 12 days with us in Iceland without any problem. I would recommend Lagoon Car rental for everyone who wants to self-driving at Iceland.

Our holiday was fabulous, and we hope to return to Iceland to do further hiking/travel, and so forth. So much to see!

Travel in Iceland as always was perfect. The staff with which we met in the Lagoon Car Renthal were impeccably professional and courteous. The girl who gave us the car was extremely accommodating. We were only surprised by the fact that the car we booked a Toyota Land Kryuyser 2016 in result looked much older and had a damage arount all the car. As a result, imagining how much time and effort will take clarify this situation, we have decided to leave this issue not been solved, and picked up the car in the condition that we were ofered.

We booked the car with Lagoon Car Rental through Northbound.is, which is a great website with amazing customer service. We decided to go with the Hyundai i20 since it is cheap and because we wanted to travel a lot on the road, so we needed a car that we wouldn't have to refuel too often (gas is really expensive in Iceland!). The people at Lagoon Car Rental were nice and friendly. The car we had was super clean and fun to drive. We're sure that our experience in Iceland was ten times better because we decided to rent a car!

We were happy with the service provided. We were originally surprised we didn’t get a VW as per my order, but it turned out well in the end as the car we got was very economical and had GPS, which was very helpful.

Lagoon car rental gets 5 stars for their customer service and for dropping off a replacement vehicle 5 hours away from Reykjavik. Our trouble started when Nissan Qashqai was substituted with a "similar" Renault Kadjar. No Qashqai's were available and we were offered to come back in 3 days if we wanted one. Kadjar was long in the tooth, with 84K KM on the odo. We decided to keep it for our entire 2 week journey. Unfortunately, the Kadjar gave up on us up North, near Akureyri. We were very lucky it did not happen while moving through the less-inhabited East part of the country or on our way to the airport. We requested a replacement vehicle and were offered a Duster to be sent right away or wait a couple extra hours for a similar or better car. We chose the latter and Lagoon delivered us a Kia Sportage with 25K KM mileage. Our woes were over at that point. Kia performed surprisingly well and proved to be a much better cruiser than the original Kadjar.

The car brought us safely all around Iceland without any issues. Great little car!

Great contact on the phone, good assistance when needed, and free shuttle service from and to the airport. People working there are friendly and easy going.

We had a good experience with lagoon car rental. The personnel was friendly and answered any questions we had. only downside was the waiting time when we picked up our car, seeing three cars were being rented for the people in our shutttle, and 2 poeple from lagoon were present. The y did apologize for the delay, and helped us in a good manner afterwards, so no issues there.

We had a free upgrade to a Duster which was good, although it still had its winter tyres on and they couldn't find a car with summer tyres. However, they said that they would pay any fine we might get which was ok. The service was good both collecting and returning the car and we were picked up/dropped off by Lagoon.

It was great!! Very easy and convenient! Picked up right at the airport and dropped off! Clean and safe! Would definetly recommend.

Pick up was easy and quick- we received an upgrade which was great because it snowed.

Make sure you arrive with enough time to review the car with an employee and get back to the airport

The experience was very good. We even decided to upgrade our SUV while picking it up with no problem at all.

Everything is ok. The only small fault was 30 minuts waiting at the airport. But in general everything is ok.

All in all great experience. Car was nice, comfortable but there were a few minor issues: a Little difficult to see when driving the car in reverse - would suggest cameras in the window. Also, the rear window sometimes fogged Up so it was Hard to see. Otherwise No problems. The process of picking Up and dropping off the car was Quick and easy.

Very good . We were upgraded to a 2017 Duster at no additional charge.
Only negative, our flight was delayed 3 hours and we did not get in until after dark. They sent us out with a flashlight into the dark parking lot to note all damage because we would be charged if any new damage. Very hard to see and we noticed other customers had the representative assisting them.

Very good. Fast, friendly and efficient

Good service, nothing to complain about!

Very good experience with Lagoon Car Rental: newer model vehicle, studded tires for winter driving, and good customer service.

Our general experience was very good - airport pickup was on-time, paperwork was quick and easy, and the rental return was also this way. My only suggestion for improvement would be that the drivers help the passengers with getting luggage into and out of the transfer vehicles. Additionally, it would help to clear the doorway of snow and ice, it was quite slippery, and one of the members of our party did slip and fall.

Very well

At first, I was waiting for someone from lagoon for a long time so I thought there is something wrong , I just ask the receptionist att the airport. He kindly call to lagoon for us . at the same time lagoon has arrived airport after that everything just fine. so lagoon car rental is satify me moreover the process to return car is as quick as I want.

We ended up with a Kia Rio. It had some interior shaking issues, but otherwise ran fine.

Excellent ... maybe the formalities could be quicker but we understand it's difficult to manage the peaks according planes arrival ...

Our car ran great and was very clean. Our kids enjoyed the free hot chocolate while we signed our paperwork. I would certainly use them again if I return to Iceland! Getting from the airport to the rental car via the free shuttle was a bit confusing for me as a first timer to Iceland, but the system of 'wait in the airport for a guy who is holding up the right sign' seems to be the norm there, and ultimately it was very easy.

We first rent a subaru outback diesel type but got mizubishi outlander gasoline. We met a tire explosion just before returning car. Fotunately we met icelander's help so anyway its a quite best experience .

The car is a good choice for sight seeing visitors like us. It is new and easy to control with large luggage space.

leaving behind the worn front wheels, the car and the service were great. renting it again in winter

We rented an Isuzu 4 wheel drive with a pop up camper for 9 days. The truck was fantastic...good mileage, comfortable and the clearance made a big difference. The camper was a little quirky at 1st. Seemed like every lock and latch had a mind of it's own. Once we figured them out it was great. The little kitchen was perfect and the heater made several nights quite toasty.
As for the service? They are a great bunch of young people who are very genrous with their time and knowledge. Super willing to work with you. We will recommend them to everyone we know that goes to Iceland.

Everything went perfectly well. Services were awesome, as well as treatment, suggestions, and recommendations by staff. The car was in excellent conditions, as well as the equipment. The only "but" is the sleeping bags which were more like duvets and individuals. It may have been better to have either two separate sleeping bags or one large duvet for two people. Otherwise, everything was perfect.

Overall it was good! Thanks for your service. The car was running well and we were impressed with the modern road assistant in the car (eye sight tool). But the rear tires we had were a major concern - the threads were so low: almost close to the legal limit! We were afraid of the tire blow-up during our whole trip, which was limited our plan on any rough roads. It was too risk to travel in Iceland using such old tires.

The pick up services were good! But the reception service (when arrived) would be better or show some warm welcome.

Very nice vehicle, the VW van. They were waiting right at airport when I arrived. Drop off also very quick and hassle free. Not the friendliest staff, but not rude. Recommend the wireless hotspot

The expencience was very good. The campervan was very new and easy to drive. The bed very comfortable and the duvets quite warm. The personal (Sebastian) very kind and helpfull. The only thing to improve was that the gas container was totally empty but we didn't know and we were triying to use the cooking gear until we noticed that it was necessary to buy a nwe gas container.

Thank you Runar and Northbound for an incredible Iceland experience! Overall, our rental with Northbound could not have been better save a few minor hiccups. My girlfriend and I rented a brand new, Automatic VW Caddy to road trip the entire Ring Road for 9 days. Coming from New York City with limited outdoors experience, we were slightly concerned about spending 8 nights in a car, but we could not have been more thrilled. The camper was impeccably clean, and perfectly equipped with organizing compartments, pillows/blankets, magnetic curtains for windows, a state-of-the-art stereo system, and attachable tent. It was the perfect vehicle to explore Iceland's awesome beauty safely and comfortably.

In the weeks leading up to our trip, I contacted Northbound to make many adjustments to our rental including changing add-ons and rental dates, and Runar, the founder, was always extremely responsive and eager to help with any request. He even contacted the renters directly following my trip to see if they had any flexibility in their pick up time to accommodate my date change request. The responsiveness and willingness to help did not go unnoticed and definitely assured us our trip was in good hands.

Upon arrival, Northbound picked us up from our airport hotel and brought us to the rental office to start our trip on schedule. The check-in process was swift but felt slightly rushed. After a brief check for pre-existing damage and document signing, we were sent on our way. It was only until we had already finished our grocery shopping did we realize our added-on cooler was not working properly. Luckily, we were still close enough to the rental office to have them take a better look and replace the malfunctioning extension cord provided. Upon reaching our remote campground and setting up our rented grill that evening, we realized were also not provided the corresponding gas tank for the grill. Again, not a major mishap, but definitely a bit frustrating. Luckily, Northbound was extremely responsive and helpful with correcting this annoyance by providing instructions to purchase a gas tank from a gas station and refunding us for both the tank purchased and the rented grill.

Eight days and no other issues later, we made our way back to the rental office where we sadly returned our camper. We were told the person who checked us in was new and therefore was not familiar with the different cooking devices and their corresponding gas tanks. That morning was also particularly busy for the rental office and therefore resulted in a bit of a sloppy check in. My only advice for both renters and the company moving forward would be to definitely pay close attention to what items you rented along with your camper and ask for a rundown on how to set up those items. Northbound should also provide a checklist to walk the customer through the pick-up process to ensure everything is present, in working order and understood how to set up and use. Other than that, our trip would definitely not have been as incredible as it was without our experience with Northbound.

Last tip: If you're using google maps to locate the Keflavik rental office, the address that is shown is not correct! The rental office is actually about 6 minutes away from the address provided by google. Definitely something to look into.

Thanks again for everything!!
Sami

I obviously didn't check the car well enough when i picked it up. The tyres were bald and there was no spare. This resulted in a flat tyre from wear through the steel belts. Luckily we were only 90 minutes out of Reykjavik and the company handled it extremely well. They came out with a spare, then decided out was best to just swap the car out with another they had there. So we actually had a Subaru Forrester for most of the holiday. It performed perfectly and never skipped a beat. The customer service was excellent too. I really was fearful that the flat tyre was going to be a major drama, but it was handled with a minimum of fuss.

It was easy to book online. There was a little confusion as to how to get someone to pick us up so when we finally decided we better call they sent someone right away. Friendly and knowledgeable staff.
The car we rented wasn't available because "it was stuck in customs" and we were given an "upgrade" to a car that was smaller. We couldn't fit our luggage in this car so after some discussion with a staff person, he was able to find us a car that turned out to be the car we requested in the first place. We waited while they cleaned it up.
The family we were with had great experience. So although we had trouble initially , the overall experience was good. The young man took care of us and made things right.
Turning in the car was quick and easy.

Our trip was very find. I'm satysfied about the relationship for every necessiy happened with northbound and blue lagoon car rental. By telephone each one I called it was very fiendly and usefull.
best regards
giorgio pulcini

Pleasant and hassle free.

The car was great, the service could have been better though. They were 1 hour late at the airport and the staff was not friendly and seemed not to care about their customers.

Renting from Lagoon was good. Although I had reserved a Nissan Qasqai, the gave us an Opel Kadjar. It was nice and clean and served its purpose well. When we initially drove off the lot, the car was shimmying and vibrating at around 70km per hour, so I immediately turned around and went back. The guy at the desk was very helpful: he had me pull interest the garage and they power washed the wheel rims and tires both inside and out and whatever volcanic dust/crud had been stuck to the wheel, car sing the imbalance was totally gone and the car drove beautifully for the rest of our 9 days. Very good experience.

The car was really good and pretty new.
Driving it along Iceland was super easy and good as well. The only issue is that the Cooking Gear didn't come with a cooking pan, so we had to buy it, and it was pretty hard to find some in Reykjavik.

But overall I'm pretty happy.

It was great. Service was delightful and people were friendly. The car was very reliable and no problems. It was a bit hard to go up hills though, as the car would not shift gear very easily when ascending. Also, on the dirt roads, a big rock could be felt through the floor of the car.

The gal at the pickup in Rejkavick for my mini-van was terrific. The vehicle was brand new so no complaints there outside of the radio not picking up much and the Bluetooth not working with my phone. The dropoff at KEF took more time than it should but the service was great once I got to the front of the line. Lagoon had the best deal for a large enough vehicle for 6 people/

The experience was good all around. It was the car that I have booked "Kia Sportage" so that was great in comparison to other rental intergrators that specify a class.
The cars' interior and exterior was good but not great.
The car's front license plate was missing and they didn't notice ( replaced it with a printed page in the back window) and also a signal light was always turning on "automatic breaking system" failure.

The check-in and check out service was fast. That was a great thing.

The experience was good. Due to the high number of arrivals in Reykjavik we didn't connect with the representative immediately but when we did the rest was easy.

Professionnel courtoi à l'arrivée voiture en bon état idéal pour notre séjour

We received a KIA picanto instead of the Hyundai i10, and the car seemed new and in good order. Everything worked nicely, from the pick up to the drop off. We got the information we needed and we could call at any hours. Everyone tried their best to make any transition smooth, therefore the service was good!

General experience was really good. On pick up day there was no sign of them so I called and they got back to me and said they'd be half an hour late - they had to go and pick up a different camper as ours had been returned damaged, they gave us free gravel protection for the inconvenience of having to wait an hour in the end for them to appear - all good! On returning it, again no sign of anyone so I had to call and then wait for them to appear to pick up - no problems. Only bad part of the rental seems to be their inability to be where they are meant to be on time, all else was perfect and easy.

Good.

Excellent

Mostly good. We were originally given a vehicle that required us to go to a service centre because it was very low on oil. The car also showed a number of alerts indicating service was required. After dealing with those issues the new vehicle was excellent. The Lagoon people were excellent.

Hi. In general our trip by your car was amazing. I would only ask you to provide more information regarding driving in Iceland for not experienced drivers as I am. It would be very helpful to listen before booking. In that case I could choose "gravel protection" option for example. Thank you for everything.

The car I rented was not available so I was upgraded to Dacia Duster at no extra charge.
This SUV was awesome for driving and my needs as there was 4 of us.
Pick up was quick and getting my vehicle was hassle free and pleasant also quite informative.
I was nervous about getting a windshield chip as they are extra insurance $ and bugs can be the size of birds lol.
Overall my experience with your car rental was a great welcome to my Icelandic adventure.
Thank You
Paul

Our experience was good with Lagoon Car Rental. They were very friendly and helpful. The Duster Diesel held five of us with our luggage in the back. Checking in and out was simple and they gave us a free ride to the airport. Make sure you top off the gas before you get to close to the Car Rental because the gas stations are not right there. Leave extra time to go through the boarding process at the airport since the airport facilities have already been outgrown by the increase demand from tourism. I would use Lagoon Car Rental again.

The overall experience was excellent; the airport pickup and dropoff was really convenient. My group ended up needing a larger car after discovering that our original rental didn't have enough trunk space for our baggage...the only issue I had was that the larger car was more expensive than it would have been if we booked it online originally, but that's to be somewhat expected. The car itself worked perfectly; again the experience was positive.

Appreciated the free upgrade. Pick up and drop off was painless and fairly fast. Pick up location could have been labelled a bit clearer though.

Ended up renting a Suburu Forester. Good experience overall. Pickup and Drop-off from/to airport service was definitely a plus. Staff was able to clearly explain everything.
Had a small chip on the windshield and still paid €98 for that given the gravel/sand&ash insurances which aren't exactly cheap. The other issue with that is when picking-up the vehicle there were already some known damages (chips) on the windshield. Perhaps the solution to that is to lower the amount (or even eliminate) the out-of-pocket €98 if renting for a long period of duration (because gravel insurance is paid daily). Chipping on the window is a common problem in Iceland.

We were upgraded from VW Up to Nissan Qashqai as they didn't have the Up so pretty happy with that. Satnav we'd booked not available so were given a refund and the wifi dongle (also booked) for free and used our phone maps. Worked fine so would just book wifi if using again. Only hitch was that we'd arranged a pick up of the at 7.00 am but no one had turned up by the time we were being picked up at 8.00 so we had to leave key with reception which meant we couldn't get confirmation there was no damage. Turned out ok when I emailed them but was a slight concern.
Still pleased with the was Northbound organised everything.

No one was waiting to pick us up at the airport,no note or message to explain why. Had to call a couple of times as staff advised they'd be there in 20 mins which turned into 50 mins of waiting. This resulted in us being late for our check in at the hotel and had to pay extra for out of hours check in.

Car quality was okay, we didn't have any problems with that. Car return was quick too.

Also, the car was not renault clio, it was hyundai i20.

The crew is very friendly. When returning cars, we call to change our pick up location a day before and the crew is more than helpful to find us for I have really difficulty when pronounce the road name. We are satisfy on the service northbound provided. Just a small suggestion, the car interior and the seats is a little bit dirty, (With white spot on it...) but it's not big problem, we use tissue to wipe out.

Renting a car from Lagoon was very convenient: one of their employees drove the car over to the place we were staying, and at the end of our trip, came by to pick it up. The car itself was fine; it had some difficulty with hills and gravel roads, but overall we had no problems.

I had a great experience with Lagoon Car Rental. Not only did they deliver our car straight to our accommodation, but we got a free upgrade. The car was clean and ran well. Only the drop off point at Keflavik airport is a bit difficult to find - they take you to the airport via a shuttle and the drop off is at the beginning of what looks like an industrial estate. There was a small sign (which is very easy to miss) to point you in the right direction. The collection of the car was quick and I was in the airport in no time. Overall, a great experience.

We flew in from.Australia at 12 pm , chris (Strange ) was extremely pleasant to a tired couple, he loaded the GPS for us so we made it straight to the Accommodation without issue , the car was in good condition and comfortable , although the wiper blades were perished , but it didn't rain enough to be an issue we will definitely recommend Lagoon to our friends

General experience was good, car (Kia Sportage) was larger than Golf and all wheel drive, quite clean with few little damages outside.

The vehicule was a bit dirty, the gps didn’t work completly (it couldn’t find the adresses we were looking so that we always had to use our cell-phone as a gps) and there was a small direction-problem with the car...otherwise we have nothing to complain about lagoon car rental

Our car from Lagoon Car Rental was great! We originally rented a Hyundai, but were given a Kia of comparable size, stated 4 passengers and 3 bags available. The trunk only fit two of our bags, but since we only had 3 passengers we were able to put one bag in the back seat.
Aside from it being a little less roomy, the car was given to us in very clean condition and worked great for the kind of driving we were doing! Kia's are a bit closer to the ground than Hyundai's, so certain gravel roads made me a bit nervous. Other than that it was a good car - just not the correct one!

Good. We have a great time in Iceland. The car was OK.

The car was excellent, personnel good and helpful : it would be good to have a sign on your office as tough to find I. The rain and dark with no signage!!

I was happy throughout the whole process which went smoothly. Communication was easy although I had to send a couple of reminders at the early stages of the rental process regarding an enquiry I had. The car was comfortable and easy to drive.

The car was great, but the pickup process could be greatly improved. Lagoon picked us up from the airport but it took a long time because there were way too many passengers and the van had to make multiple trips. Also, the price we paid to rent from Lagoon was a LOT more than what a friend paid through Thrifty for a larger car on the same day.

Nice experience, I only wish they told me that the car was equipped with a GPS so, I wouldn’t have rented one from them.

Rental experience was great. We got upgraded to a Kia. The only comment is that the car rattled a lot and the driver side door was very difficult to shut. Otherwise excellent!

Good, the car was in good condition. We did however have to go back to the rental shop to get new wipers as ours didn't work. We found the additional insurance packs quite expensive especially in comparison to the price of the car. We only got the windscreen damage cover as if we had bought all of the cover it would've come very close to the price of the car which doesnt really make much sense... Other than that great! Was also good to be picked up from the airport and dropped off. All the staff were very friendly and helpful!

We had a free upgrade to a Kia Rio Turbo. We liked the car very much, everything worked fine.

Good. We didnt get a Mitsubishi Outlander but the car we did get was great. Brand new and the company included a free roof box. Overall a good experience.

The car was great and suited our needs. When we arrived we had a bit of a wait at the airport but then Sebastian arrived and he was great, chatty and very helpful. Our check in process was quick and easy. However we did pay for Wi-Fi in our car and it did not work properly which I was disappointed with and I tried to discuss with the agents when we got back who didn't seem interested at all. We were then driven to the aiport with a driver who didn't seem interested in talking to us at all and didn't even get out the vehicle when we got to the terminal. I have scored you with a 4/5 not lower simply for Sebastian's hospitality. Otherwise we were disappointed on the return.

The Suzuki Jimmy had its charms, but I would recomment a slightly more winter proof car for the winter months. Lagoon Car Rental was perfectly fine; we were picked up and dropped off at the Airport.

The car and roof tent were great and in peak conditions. The service by the team was a bit lacking since we had to specifically ask for someone to show us how the tent operates because they were going to send us of figuring it out by ourself. They also charged for an automatic which we ordered by gave as manual which to be honest did not even notice until the last day since I am used to manual driving, they gave us a one day discount though in return.

Efficient service though somewhat remotely located from the main airport terminal. Experienced difficulty refueling the vehicle at turn-in and was charged in Euros (61.00) at the main office rather than Icelandic Krona. Is this done to increase the exchange rate to Kronas? Vehicle drove well and we experienced no problems.

Our pick up to the rental agency from the domestic airport was a little late despite confirming with Lagoon Car Rental about my flight and arrival time. The procedures at the office was simple, fast, and we were driving our rental probably within 20 minutes of our arrival to the office. The Kia Rio was in great shape, and drove well on the roads (sometimes covered with snow). Returning the car was a little strange. We had a very early flight (7am) from the international airport so when we arrived at the drop-off point around 5am, it seemed there was no one there. Turns out there was employee sleeping in the office (presumably for this kind of situation) who pretty much told me to drive the car to airport with him. He didn't even check the car so I hope I don't get unexpected surprises later on my credit card, because I think we returned the car in the same condition (minus the the effects of the Icelandic weather).

The rental process was smooth and easy. Everything was okay but some minor issues with the car started to show up on the second day. However the customer service was good and able to help us to solve the issues. Also we ran into some problem with the road condition and the customer service also helped us. Overall quite happy with the service but would suggest to check the car thoroughly before handing over to the customer. Having issues with the car during the holiday was not fun.