Lagoon Car Rental Reviews

We had a wonderful experience renting with Lagoon Car Rental! They were so kind to provide needed transportation to pick up and drop off (and even back to the airport so we could exchange some money.) The employees were welcoming, kind and understanding. The car was VERY clean and ran wonderfully! We would absolutely recommend Lagoon to future friends!

Great experience overall. Good car, clean and no issues over the 1800km driven in a week. Very welcoming people at reception.

I was hoping to have a smooth rental experience for my trip in Iceland, and that's exactly what I got with Lagoon! Super easy-going, no-nonsense, hassle-free car rental experience. Really glad I went with them. I would gladly use them again.

Perfect

Everything went well and all services worked fluently with Northbound and Lagoon car rent. It was nice that I got discount for booking earlier and also had to pay most of the cost in the renting place.

Seamless experience, great car

The staff in the Keflavik office were exceptionally helpful and very polite. We’re quite happy with the service we received. The Dacia Logan was very comfortable to drive and suited our needs perfectly. The one issue we ran into was that the beeps and dashboard notifications were not easily understood. So it wasn’t always clear what issue a light is sound related to. Other than that, everything was wonderful.

Very friendly and effective. Service staff is helpfull. We will rent again from this company

Everything was perfect! The staff is friendly, the car in great condition. I would definitely use their service again and will recommend it to my friends!

Great.

We have an excellent experience renting with the Blue Lagoon company. We were picked up at the airport terminal, short drive to the office, and all was quickly done, they nicely helped us to find a camp site as it was already late at night. Our camper was great, clean, and only 3 month old. We had a wonderful experience, and can't wait to come back :) the staff was nice and friendly, and professional. We recommend.

Very good' unfortunately the izuzu had a fault on collection. But Lagoon car rental staff were great and replaced it with a Toyota land cruiser straight away and gave us a discount too!. Best car ever for all the fords we crossed,. As even route 1 had been closed by heavy rain. Thank you.

Everything was great

Friendly and Professional staff that provided us With a great experience overall. The car was Perfect for our needs, but you might want to bring an extra blanket for the colder days. During Our last day, we noticed the Olis discount chip on the keychain - not a big issue - but knowing about it would have gotten us some discount gas and free coffees along the 2700km trip! Be sure to inform future adventurers :)

We are satisfied, everything went just as we had reserved. The car was good and the personal in Lagoon Car were nice and helpful.

Overall Lagoon car rental was a good choise, the possibility to report any problem directly by email with a really fast response was a big plus in our journey. After we got a flat tire the support found us a Service at one of our waipoints/stops in Iceland so we could get it repaired. The Duster was also a good car for the 4x4 F Roads, we didnt got a single issue when driving the F roads. the Flat tire we got was on a one way bridge not on the F roads. I didnt had a tire protection (insurrance) but next time I visit Iceland I will definitely get one.
And they even have a shuttle from the Airport and back.

We rented the VW Caddy with Lagoon Car Rental and it was an excellent experience in every possible way. The car was great, spacious and confortable for sleeping. It was ready when we got to the shop. Everything smooth and easy. The stuff of Lagoon Car rental is friendly and helpful. Absolutely recommended.

Alquilamos una furgoneta para dar la vuelta a Islandia ya que éramos ocho y nuestra experiencia con lagoon car rental fue bastante buena .El servicio muy profesional , chicos estupendos , te recogen cuando llegas al país y te llevan al aeropuerto una vez el vehículo devuelto.
Los vehículos son nuevos y los precios muy competitivos pero lo que mas me sorprendió es que no te retienen un deposito en la tarjeta lo que viene muy bien si viajes con un presupuesto .
En general todo muy bien y muy profesional .

Very good experience, nice people at Lagoon Car Rental, very helpful and friendly. We had a good car and also the equipment fitted perfectly for going camping.

Great car and very friendly service, nothing to complain about and a lot to like. Would definitely rent again.

Fantastic Experience! The service was great and the car was spotless. All our questions were answered quickly and professionally by the staff. We would suggest however that you include a warning or note that when on certain F-Roads, you may encounter river crossings, and whether the car is built to handle them.

We had a fantastic experience and customer service. We will come back next year and recommend to friends and contacts.

Perfect, everything went smoothly and as expected!

Great car and very friendly and professional staff, answered any questions in a fast manner

The whole renting - collecting an returning the car - was a straightforward process, the staff was friendly and the instant lift to and from the airport contributed to a succesful trip.

Great,
thank you for an excellent service.

Hassle-free. Collected from airport without any issues.
Good service. Returned vehicle without any issues.
Friendly staff.

Many thanks to Lagoon!!

It's the best, very happy to have a beautiful 4*4
I rent the next time again

The car and the services were perfect! They bring us in our hostel at the end!

Our experience was good overall.

The Volkswagen camper minivan was great. The bedding was clean and warm. The kitchen supplies were good.. I would recommend a small camping coffee pot. There is very little signage in Iceland and I would recommend when a person leaves the rental office they are given directions back to the building. It took us a long time to find it and had to stop many times. There is no sign on the front of the building either to say Lagoon. That was also confusing that we booked through North ould yet the car was with Lagoon. I think a better explanation of that in literature would also be helpful.

We totally enjoyed our experienced with Nothbound and won't hesitate to do business with them again. We had a few questions before our arrival and all of them were answered By email very quickly.

Thank you for your great service and see you next year!!!

Sophie from Montréal

Amazing service, great staff, email responses within the hour always. Also loved the car and the facilities! Great new car, and all the tools we needed to cook and enjoy etc.

Everything went very well. They picked us up from the airport and also gave us a ride somewhere when we gave back the car. The car was very well equipped (cooking gear) and very new. We were very happy to have rented the car there.

Booking this car through Northbound was very simple and transparant. Paid a small amount in advance, which was helpful. A very friendly girl from Lagoon Car picked us up at the airport. Within 15 minutes everything was cleared and we could leave with the car. One week and 1800 kilometers later we returned it, they checked the car and after 15 minutes they drove us back to the airport. I can really recommend Lagoon Rental! They are very easy-going and friendly.

Toon from Belgium.

The whole rental went very well, no issues. The car was basically new and it was greatly fitting our needs (road trip around the whole island). Originally we though about combining sleeping in the car with hotels but finally the car was comfortable enough for the whole week. Also the camping equipment we ordered on top was new and working. The only little downside was that no one was waiting for us at the airport after arrival (as promised) however a quick call helped, the guy was there in 5 min. Overall a great experience with this company.

Lagoon is an excellent Car Rental Company that tries to accommodate all your needs.
We wanted an early morning pick up and drop off late evening. They were able to serve clients 24 hrs a day.

Perfect car rental! Everything worked out like it should be. Lagoon Car Rental even helped me to take only the insurances I really need. I was planning to take the sand and ash protection, which isn't necessary when you don't go south. Other companies would've sold every insurance they could.

Booking with Northbound was probably one of the best decisions we made for this trip. Once we booked, we received the Iceland 101 ebook which had some useful tips as it was our first time to Iceland. We walked in expecting a Hyundai i20 but was pleasantly surprised with a Renault Talisman which took diesel. Pick up and drop off was very easy and the staff at Lagoon Car Rental did not push any insurance plans. The car was a fun drive and even came with a seat massage for the driver. I would not hesitate to book again with Northbound and/or recommend to friends and family!

We were really happy with our car rental experience from Lagoon. The friendly staffer picked us up at 6 am in a driving wind and rain storm. Our car was very clean and handeled nicely. The return process was also very smooth. We were driven back to the airport with sunshine and happy memories of our trip.

I would definitely recommend Northbound/Lagoon car rental to all travelers. The rental system seemed complicated when planning our visit but booking online with Northboind was simple and everything went smoothly. The staffer explained everything regarding driving in Iceland as well as discussion of insurance options which seemed confusing online. We chose the tire and gravel insurance since we planned to drive the ring road. Luckily we never needed them but it was a piece of mind for us. There was a lot of gravel and isolated roadways!

Thank you very much.

Excellent, easy, affordable.

Had an excellent experience with Lagoon and booking through Northbound.
Before coming to Iceland, we had various questions, and the live chat was an excellent way to ask questions, and have a dialogue (with Liam) that allowed us to prepare for the trip well (about 3/4 times we engaged with the live chat, and got excellent inside information).
On arrival, it wasn't fully smooth being met by a Lagoon rep, and had to wait a little while to be transferred to their office to pick up the car. But once we got to their offices, the process was quick, and smooth, and we were soon away, with everything (i.e., all the extras) that we ordered. The car itself was great, with everything you needed and designed very well (e.g., Canvas storage compartments, curtains, various nooks and crannies to store things). Overall, this added to the trip, and gave us a great way to explore Iceland. Thank you.

I had a great experience renting a VW camper van from Lagoon! People were extremely friendly and helpful, and we loved the diesel van - good gas mileage and plenty of pep. We'll def be using Lagoon for our next Iceland adventure

Flexible, quick administration. The car was in perfect condition, i recommend the Lagoon Co. to everyone.

Everything was great. They had a Lagoon Car rental sign at the airport. The staff was very friendly, nice and efficient. I will definitely rent here again.

Hello,
We had a Dacia Duster.
No worries about taking the car or returning.
Fast transaction, friendly staff.
Car adapted to the tour of the island.
We were taken back to the hotel when we got back from the car without waiting.
Perfect.
Thank you.

Despite the appearance of the car was not good (lot of damaged) and we were afraid to get some warning indicators , the service of lagoon car was highly available on the phone even lately. We could then continue our trip safely. We are then satisfy of this experience in Iceland.

Everything went well.
We reached the arrivals hall at Keflavik around 1am and in 5/10 minutes the shuttle came (no need to call, they constantly show up there with a sign) and took us (5min drive) to the office. There was no car from the category we reserved, so we were upgraded do a bigger diesel car (low consumption btw).
No problem whatsoever when returning the car at the office, and again in 5/10 minute there was a shuttle taking as back.

Nice staff- great service!

We rented a small car from Lagoon car rental for 7 days, and the people at Lagoon were very helpful, friendly, and professional. We had read many online horror stories about Iceland car rentals in general so we were initially a bit worried. However, the guy working at the check-in desk answered all of our questions, and during the rental car walk-through at the beginning of the rental, he did an extremely thorough job and marked down even very minor scratches that I would normally not mark down. At no time did I feel like Lagoon was trying to take advantage of us or pressure us into buying things we did not need. I felt like Lagoon had our best interests at heart, and the staff also gave great recommendations on places to visit. If I come back to Iceland again, Lagoon would definitely be my first choice for car rentals. Thank you for a great experience in Iceland.

Staff were very helpful and the entire process went smoothly. Also had very prompt response when we were unsure about an issue about the campervan. Generally no issues with the campervan. Everything was as expected and more! Cooking utensils were great but stove grill/stand could be changed so that there was direct contact with pot (otherwise it took forever to cook!) Loved that we had airport pickup and dropoff as well.

Very good.

Fantastic!!! We asked yo change locación of picking the campervan up, they did. And more importantly we had a puncture in the tyre and they solved it very quickly. Everyone was very helpful. I strongly recommend lagoon car rental. The camper was fantastic!!

Das Auto war ok und mit niedrigem Kilometerstand. Keinerlei Probleme.
Der Abholdienst vom Flugplatz hat nicht zufriedenstellend funktioniert. Der Fahrer Brachte mich zu zuerst zu Island4x4carrental und bat mich dort auszusteigen. Bis sich die Angelegenheit aufgeklärt hatte, war 1 Stunde meiner Reisezeit vorüber.
Beim Einschecken wurde versucht ein anderes Auto, Subaro Outback, zu offerieren. Das Fahrzeug ist im Prinzip ok, entspricht jedoch nicht meinen Anforderungen an die Sitzhöhe. Es erforderte schon eine gewisse Standhaftigkeit den gemieteten Wagen zu erhalten. Dieser Wagen mußte dann noch hergerichtet werden und es war schon wieder 30 min Meiner Urlaubszeit dahin. Ansonsten war die Abwicklung absolut zufriedenstellend insbesondere die Fahrzeugrückgabe funktionierte einwandfrei. Vielen Dank.

The vehicle was wonderful. I would love to have this at home. The pick up and drop off went very smoothly. Very kind people working there. A terrific experience! Already planning on going back to beautiful Iceland

The staff are very accommodating and friendly, the vehicle is just the right size for eight people , the only negative is that there is no armrest on the driver and front passenger, makes it uncomfortable for long drive.

It is a good experience. The car condition is good. Their staff is helpful.

It was superb! The site was very easy to use and made renting a car through Lagoon Car Rental a breeze!

We had kind and professional service and were upgraded as the initial car had a flat tyre. The problem was resolved promptly with no fuss. Pick up and drop off to the airport also ran smoothly. Would definitely use them again.

We rented a Hundai i20 from Lagoon Car Rental which was good enough equipped for travelling around northern Iceland. We had no bad surprises so we were satisfied with the car and the company. The people working in the company were very kind and helpful. We will definitely think to rent car from Lagoon Car Rental when we visit Iceland next time.

Great service. Nice car. Everything went smoothly

The Lagoon car rental staff were responsive to email questions in a timely manner and provided great service. We were especially appreciative of the pick-up/drop-off service as part of our car rental which helped make our visit to Iceland a smooth and stress-free experience.

Renting with Lagoon Car Rental was a wonderful experience. We had a brand new, very clean VW Caddy Camper that used diesel. The car was in great shape, there were some pillows and linen for the bed, a little tent and vent for the window at night. This vehicle was perfect for two and there was enough space for our bags in the back and underneath. The staff at Lagoon were very professional and fast. Pick up and drop off was on time and fast and check in and check out was also fast and easy. I would most definitely recommend Lagoon Car Rental and look forward to using them next trip! Thanks for everything- it made the trip a lot easier and stress free.

I was very satisfied with how the rental worked and the service.

Everything that was promised to us was delivered! Someone met us at airport , just as they said they would. The car we reserved was practically brand new and very clean and ran well. Dropping it off at the location by the cruise terminal worked out great. We are very happy with Lagoon Car Rental. Hope we get to return to Iceland, if we do, Lagoon Car rental will be our choice!

Easy, convenient; wonderful to be able to pick up in Reykjavik and drop off in Keflavik or the other way around. Friendly staff, good car. I've used others and prefer Northbound. We shopped around and they were the most affordable for our compact car needs, so it was nice to get quality for less. We do not really mind other inconveniences (for example rude employees or out-of-the-way rental locations) We base our choices on price alone. So again, this was a win-win.

Very good. It was very comfortable to be picked up at the guesthouse in Reykjavik by your collagierte and driven to the car rental bureau as well as the service at Keflavik with the Shuttle to the airport. Thank you very much!

Lagoon was great. Personnel was so helpful . And the outback we rented was outstanding. On future trips to Iceland we will stay with Lagoon.

J'ai loué un camper à northbount. Super expérience. Le camper était neuf et très pratique c'est une expérience très intéressante. Et assez confortable. Nous y avons dormi une semaine moitié en camping , moitié en sauvage. Les paysage sont extraordinaires et donc ce genre de véhicule est très adapté à ce voyage.

Our experience with Lagoon Car Rental was very smooth. They gave us an upgrade because the original car did not have the roofbox attached. Returning the car was also easy and they promptly gave us a ride to the terminal.

Our experience was wonderful. Cheap prices and excellent service!

The whole process was smooth and generally no problem, except at the time we check in there was a queue so we had to wait maybe around an hour before getting our booking. The car from Lagoon car rental was definitely better than what we expect: it had comfy comforter and pillows, compartments to store our stuff and cover for back door extension which was really useful on bad weather days. The team at Lagoon car rental was also easy to deal with, no fuss and really up front with the costs, insurance cover and other matters. Highly recommend these guys if you need a Caddy Camper!

Northbound was great - very communicative and quick to respond to questions in the lead up to the trip. Lagoon Car Rental was also very helpful; they had made a mistake with my reservation and didn't have my car available, but were quick to fix the situation - much appreciated.

Excellent. They are masters of customer service.

Pros.
We were offered Subaru XV instead of Forester and additional insurances for free as compensation, which saved us money and we really did not need larger car.
Cons.
GPS dd not recognize any address in the Reykjanes area and we had to use Google Maps in the cell phone to find Lagoon Car Rentals on our way back to airport. It would be good to have office address as home address or other preset address in the GPS device.

I had a great experience renting a 2017 Hyundai Tucson with Lagoon. The car was practically brand new and fit our group of 4 adults plus luggage easily. It was nice having a 4wd vehicle on some of the roads, particularly in the Westfjords region. Pick up and drop off went smoothly. Northbound quickly responded and fixed my booking when I realized I had entered the wrong times for pick up and drop off, and I was able to confirm directly with Lagoon that they had received an updated booking from Northbound. Great experience all around with both Northbound and Lagoon!

Seamless and easy.

My Lagoon Car Rental experience: EXCELLENT! I ended up with a somewhat better car than I reserved, for no extra cost. Their agent met us at the airport as promised. The check-in was at a "easy going pace" when compared to the usual American "in a hurry" style. They offered and quickly explained their insurance options, but did not try to push anything. I had done my homework on insurance (and you should too!), so they went easy on it. They provided a gas discount chip for gas at "Olies" that gave me a 15% discount. Since Iceland has expensive gas, everything helps. Car return was easy, and painless.Best of all Lagoon was HONEST. I had inspected the car before accepted it... its was in great condition, nearly new, and I could not find any damage. On my last day, the sun was fully out, and I noticed a tiny chip in the windshield. Having been so careful, I felt disappointed, but know they would find it too, and I will have to file a claim with my insurance. Oh well. However, when they checked the car, they also double checked their records. It turned out the the tiny chip was already there, and not my problem. Wow! They could have been dishonest with me, and charged me. But they did not. They were honest! You read many horror stories about auto rental issues in Iceland, but based upon my experience, I say: Trust Lagoon. Yes, I will be happy to rent from them again next time. Thank You Lagoon

The VW Caddy Camper from Lagoon Rental was just perfect. The staff is very friendly and everything was very well organized.

It was a really good experience. Everything in the car was working properly. Customer Service was really good too. I like how we are also able to rent a portable wifi device, which helped us a lot with our navigation.

Everything was fine, without any problem.

The VW Golf Car I rented from Lagoon Car Rental was practically new with only ~ 6,000 km on the car. I drove the car for two weeks on HW No. 1 (the circle) around Iceland with no problems what so ever. Great car.

Rules and policies were clearly outlined and the rental pro was was quick and easy. Our car was clean, spacious and very fuel efficient. Will definitely be using lagoon when we return to Iceland!

Great just missing a sponge in the cooking tools and a blue disk for parking. Check out time was too long, especially if you re short on timing with the airplane. Pickup and drop off service was great. Car and all the equipment was great, very low gas consumption.

We had a brand new Caddy Camper and everything worked out really well. We also wanted some extra chairs, which was also no Problem for Logoon Car to organize. Really good communication und nice staff!

Service is fast, responsive, and convenient. We will definitely use this company again. Every time when I have a question via email, I get responses within half an hour. Friendly staff! Saves me time for picking up the car at airport. Very impressed with this company.

This is a long overdue review. My cousin and I visited Iceland back in September. We rented our Mitsubishi through Lagoon Car Rental and highly recommend this company to other travelers. We had some car trouble (I admit it was not the car/company's fault but ours) and the customer rep went above and beyond to help us out. I cannot thank them enough for their patience and service!

It was amazing: the service, the car, the information, everything was perfect!!

We were actually given an upgrade to a "Duster". WThe car went well, wad comfortable and reliable.

We were allocated a Kia Rio car which was wonderful, a 2016 -2 wheel drive model, easy to drive, six gears so fuel efficient, a screen display when reversing, heated seats (lovely on a cold wet morning) and even a heated steering wheel which was very nice in May. Lagoon were wonderful. They met us within 5 minutes of exiting the terminal at KEF and took us to their depot to sort the papers and there was no pressure at all to try and increase the various insurance extras. We dropped the car off the previous night to what we had intended and they drove us and our assorted boots, bags and baggage to the hotel without any fuss. I would certainly recommend and use them again. Please also thank them for the free maps.

Very good, we were picked up at the airport and dropped back off well. The vehicle was a good size for 7 people and for camping gear very happy with the Rental Company. Renault traffic was great, east to drive, clean and comfortable.

It was good. They seem like a small company so I was glad to be connected to them through Northbound. Otherwise I would have never found them. I had a brand new car and no issues with it. There were no issues when returning the car.

Very good experience. Nice car and good service.

Everything was great. Staff very friendly, good speaking english. Car was a new one, only 8000 km. We received the map of Iceland and all information about road conditions.

Renting from Northbound was easy from start to finish. We were promptly picked up at the airport and quickly shuttled to our car rental location. We were on the road with our Diesel Kia in no time at all. The car was clean, drove well, and we appreciated the 'wind' tips from our agent. Easy check-in and drive back to airport. You guys rock!!

Our experience with Lagoon Car Rental was great! The shuttle to and from the rental place is very convenient. The car had great mileage and interior was clean. The car even came with a gas discount chip on the keys. Highly recommend this company to rent through.

It was fine. Only issue was lack of info on the final confirmation that at the airport I was actually looking for a Lagoon rep and not a northbound rep. I would suggest you make it crystal clear on the documents you send to the customer that you are meeting a Lagoon rep. Also no use putting a phone number or email to contact if no one is going to answer for 3 hours..

The overall experience starting from checking in to check out and the vehicle, was truly exceptional. The staff were very knowledgeable and also helped us with understanding how to handle the driving conditions in Iceland. Overall a great company!!!

Lagoon car rental upgraded us to a Toyota RAV which is a much bigger and nicer car set for the environment, with was super nice! if one advice to people renting: be careful when examining the car for scratches and dents before you drive. it went fine for us, but this way you dont have to worry for being blamed for something you didn't do to the car.

Booking through Northbound was easy and information of the cars very clear. In addition the prices were very competitive. Everything in the car rental was as agreed. I can definitely recommend Northbound and will use them also next time. Thanks.

Although they were short staffed for the holiday, they were still able to make us feel unrushed and gave us great tips for our short adventure. Our Kia Sorrento fit 6 adults easily (we didn't have a lot of luggage) and was so comfortable. We really enjoyed driving around in it and had a very quick and easy check in for the way back. I would totally rent through you again. Thank you!!

We had a Kia 5 door. Clean a few tiny scratches but really a nice car. Tyres were good. We drove on ice and they worked well.Clean internal and external. Car was waiting and ready for us. Good quick service to pick up and return vehicle. Shuttle service efficient. No surprise costs.

very good

Great ! Everything was fine. Thanks a lot

I would recommend this service to everyone, nice brand new car, low price, rental is conveniently nearby Jerks ok and there also are a few shops in the vicinity.
But the manager was a bit pushing too much for additional insurance, but that's how rental works I suppose. This was the first ever I used and it was great experience.

Lagoon car rental had provided a wonderful experience. I m satisfied with their punctuality on the provided timing as late as 1am. Despite having to book a Hyundai Tucson, we got a free upgrade immediately with similar model ( Kia Sportage) when it is unavailable. Their price was also reasonable and the car was very clean too

Overall experience was great! They picked us up at the airport right on time, drove us to the location which was about a 5 mins drive. Got the car on time, got the one I had reserved. It was clean, comfortable for my crew of 5.

I had an excellent experience with Northbound and Lagoon car rental. They had the best prices I could find and the car I rented was kept in great condition and drove well. Customer service was excellent with pick ups and drop offs from the hotel.

The only improvement would be around a little miscommunication. I didn't realise that Lagoon were a part of Northbound and so I walked past the lady holding the Lagoon Car rental sign and had to email Northbound to get her to come back after I realised and she'd driven away. The only suggestion would be to make that clearer.

Otherwise it was a fantastic experience and will recommend Northbound to others.

Brilliant experience with the company. Collected us on time from our hotel and gave us an automatic upgrade to a 4*4 vehicle which was not expected! No problems, great price and would recommend to anyone.

Great. Everything went very smoothly and the staff was very helpful and friendly.

Had a excellent experience with Lagoon Car Rentals! Friendly and helpful staff and good prices.

Very good. Car was shining new, they even took us to our B&B when we dropped the car.

Fantastic experience from start to finish. Upon calling on our arrival to Keflavik, my friend and I were promptly picked up from the airport and taken to the Lagoon Car Rental office, where our 4x4 sat waiting with winter tires (+ studs), as requested. The paperwork was quickly taken care of, and we were given ample opportunity to inspect the car for prior damage before going on our way. The prices seemed competitive/good for Iceland (the entire country is expensive--be prepared), and we opted for both gravel insurance and general insurance for an additional 24 euros/day. Northbound facilitated the rental procedure online and their website was both user-friendly and very straightforward without surprises. Highly recommend!!

great service, car, and over all wonderful vacation that started with Lagoon picking us up at the airport.

Car was great, no issues with it. Pick up at airport was a little confusing to find and we had to wait awhile as there were so many people waiting

Great

The Jimny we booked was broke down so we got freely upgraded to a Dacia duster which was amazing, we got our headlights blown out on our last day, but the blue lagoon got them replaced in just 30 minutes free of charge, and the service was absolutely fantastic

The car itself was fantastic and I can not say enough good things about it. However, when we arrived at Lagoon car rental in iceland, they tried to give us a different vehicle than what we reserved, assuring us it was an "upgrade". In no way is a Kia an upgrade over a Subaru. Regardless of if it was an "upgrade" or not, we specifically requested the Subaru Forester, and that is the exact car that we wanted. We even emailed ahead of time to ensure we would have that specific vehicle waiting for us, but it was not. Luckily, another customer was returning a Subaru Forester when we were arguing with the employees about it, so we were able to take that one. It was a diesel model, same as the Kia they tried to give us, and we preferred (and reserved) a gasoline model. Not the end of the world, but still an inconvenience that we were assured would not take place.

Very good. Quick pickup from the airport for the short ride to the office. No problems with the Subaru and the return was fast and easy.

Everything was great! After we landed, we were taken from the airport to the office to sign the rental agreement, allowed to check inside and out the car if it's all good (as it was) and off we were for a 950km long journey through Iceland!
Didn't have any problems except we could have wished for a new pair of windshield wipers, but they were fine anyway.
And returning the car took like only a couple of minutes and the employee who was very kind and friendly and drove us to the airport.
Definitely going to choose Northbound when next time visiting Iceland! Hopefully soon and hopefully in a summer! Loved everything about Iceland!

Good service, no problems with the rental process or the car. The agent was friendly and everything went well.

Absolutely fantastic experience with Lagoon. We prebooked with gravel protection, picking up the car was easy and our request for a parcel shelf was sorted out very speedily. The car was perfect for exploring the south coast of Iceland and handled some of the heavier gravelled uneven roads like a dream. Drop off was also extremely easy and efficient. Would recommend to all my friends and family visiting Iceland.

I had a great experience with Lagoon Car Rental. They picked us up from the airport an drove us to the rental office. The car was great and in a quite good condition. It brought us to our destination and back without any trouble. The rental office in Reykjavik was hard to find, but in the end we found it and they drove us back to the hotel.

Very good! Very friendly, a little disorganized but it was clear that was because they were very busy, which is understandable. The car and service were both excellent

We had a stellar rental experience through northbound, who sourced the car through lagoon car rental. Northbound answered my questions quickly (less than 5 minutes!) and were very accommodating. I researched many rental agencies and they were the most competitive for the large SUV that our group of five adults required.
Lagoon was great and provided quick pick up from the airport, even when our flight arrived an hour later than expected.
Our car was perfect; it fit all five of us and our luggage and supplies perfectly. The car was a newer model with all the bells and whistles; the seat warmers were great!

Flawless overall experience!

I would have no hesitating in recommending Northbound rental to anyone. I was on my Honeymoon in Iceland so I really didn't want any hassle along the way, and I am happy to say my experience with Northbound couldn't have gone any smoother. The staff were very helpful and friendly, the vehicle was immaculate 10/10 ( we rented a 2016 Toyota Land Cruiser - can highly recommend ). In a nut shell this a local company providing a excellent service what more could you ask for :)

Very good, no problems, friendly service going back next year

Very good experience with lagoon car rental. Very nice staff. Very good choice about car. Thank you for all.

An excellent service, a real pleasure to get so fast answer ... don't hesitate to work with Northbound !!

I liked it a lot. A powerful car! Was great on and off road.

This was a great hassle free car rental! It took a little time checking in and getting the car but this is usual when renting cars! The car was perfect for what we needed and the people at Lagoon Car Rental were nice.

Service was perfect. Collected car in the middle of the night in good condition, no fuss about potential damages when returned in the dark (there were no damages, actually!) or fuel gauge.
Suzuki Jimny was the perfect car for "expeditions" to Askja and Sprengisandur, including river crossings - at medium water level, well understood. Price was ok: 943 EUR for 9 days.
Would recommend the car and the rental service!

Very good service. We were picked up from our Reykjavik hotel and taken to Lagoon's office. Car was in excellent condition and ran very smoothly during the period of our hire. Upon return to the Keflavik rental office, we were taken by a member of staff to our hotel. Overall, an excellent experience.

We were very satisfied with Lagoon Car Rental's services although their guy were a little late for our appointment. Our original reservation was for them to give us a ride from our hotel to their office and then we picked up our rental car from there, but instead, they drove our car to our hotel to save our trip. It was very thoughtful of them to do that. They patiently helped us to park our car at a good parking spot close to the hotel and also showed us how to use the meter for the parking. I would highly recommend to anybody who wants to have a nice road trip in Iceland!

Amazing! So easy. They didn't push the extra insurance as much as I thought they would, which was refreshing. When we returned the car, they gave it a quick once over and that was that. Super easy. No hidden extra charges. Also very reasonably priced. Would definitely recommend this rental agency.

We took the bus from downtown to Lagoon rental. Easy and no problem finding the rental place. The Dacia Duster was not available when we were to pickup our rental car. We got an upgrade to a Toyota RAV4 instead which was really good. We drove around Iceland during 4 days and it was amazing. No problems with the car, no problems finding gas stations (thanks for the gas card). We drove mainly on the main roads but also tried some roads that was in not so good condition. When we returned the car we was also offered a lift downtown which was really nice.

We had a great week and can really recommend exploring Iceland. We'll come back!

Lagoon car rental was great. The car we booked wasn't available so we got a free upgrade. It's a lot better driving yourself than going with the tour guides. Thanks.

I think Lagoon Car rental service is good though the pick-up have a little delay in the firs day. The car of 2016 Hyundai Tucson(4x4) is new, good performance and spend 12 days with us in Iceland without any problem. I would recommend Lagoon Car rental for everyone who wants to self-driving at Iceland.

Our holiday was fabulous, and we hope to return to Iceland to do further hiking/travel, and so forth. So much to see!

Travel in Iceland as always was perfect. The staff with which we met in the Lagoon Car Renthal were impeccably professional and courteous. The girl who gave us the car was extremely accommodating. We were only surprised by the fact that the car we booked a Toyota Land Kryuyser 2016 in result looked much older and had a damage arount all the car. As a result, imagining how much time and effort will take clarify this situation, we have decided to leave this issue not been solved, and picked up the car in the condition that we were ofered.

We booked the car with Lagoon Car Rental through Northbound.is, which is a great website with amazing customer service. We decided to go with the Hyundai i20 since it is cheap and because we wanted to travel a lot on the road, so we needed a car that we wouldn't have to refuel too often (gas is really expensive in Iceland!). The people at Lagoon Car Rental were nice and friendly. The car we had was super clean and fun to drive. We're sure that our experience in Iceland was ten times better because we decided to rent a car!

We were happy with the service provided. We were originally surprised we didn’t get a VW as per my order, but it turned out well in the end as the car we got was very economical and had GPS, which was very helpful.

We first rent a subaru outback diesel type but got mizubishi outlander gasoline. We met a tire explosion just before returning car. Fotunately we met icelander's help so anyway its a quite best experience .

The car is a good choice for sight seeing visitors like us. It is new and easy to control with large luggage space.

leaving behind the worn front wheels, the car and the service were great. renting it again in winter

We rented an Isuzu 4 wheel drive with a pop up camper for 9 days. The truck was fantastic...good mileage, comfortable and the clearance made a big difference. The camper was a little quirky at 1st. Seemed like every lock and latch had a mind of it's own. Once we figured them out it was great. The little kitchen was perfect and the heater made several nights quite toasty.
As for the service? They are a great bunch of young people who are very genrous with their time and knowledge. Super willing to work with you. We will recommend them to everyone we know that goes to Iceland.

Everything went perfectly well. Services were awesome, as well as treatment, suggestions, and recommendations by staff. The car was in excellent conditions, as well as the equipment. The only "but" is the sleeping bags which were more like duvets and individuals. It may have been better to have either two separate sleeping bags or one large duvet for two people. Otherwise, everything was perfect.

Overall it was good! Thanks for your service. The car was running well and we were impressed with the modern road assistant in the car (eye sight tool). But the rear tires we had were a major concern - the threads were so low: almost close to the legal limit! We were afraid of the tire blow-up during our whole trip, which was limited our plan on any rough roads. It was too risk to travel in Iceland using such old tires.

The pick up services were good! But the reception service (when arrived) would be better or show some warm welcome.

Very nice vehicle, the VW van. They were waiting right at airport when I arrived. Drop off also very quick and hassle free. Not the friendliest staff, but not rude. Recommend the wireless hotspot

The expencience was very good. The campervan was very new and easy to drive. The bed very comfortable and the duvets quite warm. The personal (Sebastian) very kind and helpfull. The only thing to improve was that the gas container was totally empty but we didn't know and we were triying to use the cooking gear until we noticed that it was necessary to buy a nwe gas container.

Thank you Runar and Northbound for an incredible Iceland experience! Overall, our rental with Northbound could not have been better save a few minor hiccups. My girlfriend and I rented a brand new, Automatic VW Caddy to road trip the entire Ring Road for 9 days. Coming from New York City with limited outdoors experience, we were slightly concerned about spending 8 nights in a car, but we could not have been more thrilled. The camper was impeccably clean, and perfectly equipped with organizing compartments, pillows/blankets, magnetic curtains for windows, a state-of-the-art stereo system, and attachable tent. It was the perfect vehicle to explore Iceland's awesome beauty safely and comfortably.

In the weeks leading up to our trip, I contacted Northbound to make many adjustments to our rental including changing add-ons and rental dates, and Runar, the founder, was always extremely responsive and eager to help with any request. He even contacted the renters directly following my trip to see if they had any flexibility in their pick up time to accommodate my date change request. The responsiveness and willingness to help did not go unnoticed and definitely assured us our trip was in good hands.

Upon arrival, Northbound picked us up from our airport hotel and brought us to the rental office to start our trip on schedule. The check-in process was swift but felt slightly rushed. After a brief check for pre-existing damage and document signing, we were sent on our way. It was only until we had already finished our grocery shopping did we realize our added-on cooler was not working properly. Luckily, we were still close enough to the rental office to have them take a better look and replace the malfunctioning extension cord provided. Upon reaching our remote campground and setting up our rented grill that evening, we realized were also not provided the corresponding gas tank for the grill. Again, not a major mishap, but definitely a bit frustrating. Luckily, Northbound was extremely responsive and helpful with correcting this annoyance by providing instructions to purchase a gas tank from a gas station and refunding us for both the tank purchased and the rented grill.

Eight days and no other issues later, we made our way back to the rental office where we sadly returned our camper. We were told the person who checked us in was new and therefore was not familiar with the different cooking devices and their corresponding gas tanks. That morning was also particularly busy for the rental office and therefore resulted in a bit of a sloppy check in. My only advice for both renters and the company moving forward would be to definitely pay close attention to what items you rented along with your camper and ask for a rundown on how to set up those items. Northbound should also provide a checklist to walk the customer through the pick-up process to ensure everything is present, in working order and understood how to set up and use. Other than that, our trip would definitely not have been as incredible as it was without our experience with Northbound.

Last tip: If you're using google maps to locate the Keflavik rental office, the address that is shown is not correct! The rental office is actually about 6 minutes away from the address provided by google. Definitely something to look into.

Thanks again for everything!!
Sami

I obviously didn't check the car well enough when i picked it up. The tyres were bald and there was no spare. This resulted in a flat tyre from wear through the steel belts. Luckily we were only 90 minutes out of Reykjavik and the company handled it extremely well. They came out with a spare, then decided out was best to just swap the car out with another they had there. So we actually had a Subaru Forrester for most of the holiday. It performed perfectly and never skipped a beat. The customer service was excellent too. I really was fearful that the flat tyre was going to be a major drama, but it was handled with a minimum of fuss.

It was easy to book online. There was a little confusion as to how to get someone to pick us up so when we finally decided we better call they sent someone right away. Friendly and knowledgeable staff.
The car we rented wasn't available because "it was stuck in customs" and we were given an "upgrade" to a car that was smaller. We couldn't fit our luggage in this car so after some discussion with a staff person, he was able to find us a car that turned out to be the car we requested in the first place. We waited while they cleaned it up.
The family we were with had great experience. So although we had trouble initially , the overall experience was good. The young man took care of us and made things right.
Turning in the car was quick and easy.

Our trip was very find. I'm satysfied about the relationship for every necessiy happened with northbound and blue lagoon car rental. By telephone each one I called it was very fiendly and usefull.
best regards
giorgio pulcini

Pleasant and hassle free.

The car was great, the service could have been better though. They were 1 hour late at the airport and the staff was not friendly and seemed not to care about their customers.

Renting from Lagoon was good. Although I had reserved a Nissan Qasqai, the gave us an Opel Kadjar. It was nice and clean and served its purpose well. When we initially drove off the lot, the car was shimmying and vibrating at around 70km per hour, so I immediately turned around and went back. The guy at the desk was very helpful: he had me pull interest the garage and they power washed the wheel rims and tires both inside and out and whatever volcanic dust/crud had been stuck to the wheel, car sing the imbalance was totally gone and the car drove beautifully for the rest of our 9 days. Very good experience.

The car was really good and pretty new.
Driving it along Iceland was super easy and good as well. The only issue is that the Cooking Gear didn't come with a cooking pan, so we had to buy it, and it was pretty hard to find some in Reykjavik.

But overall I'm pretty happy.

It was great. Service was delightful and people were friendly. The car was very reliable and no problems. It was a bit hard to go up hills though, as the car would not shift gear very easily when ascending. Also, on the dirt roads, a big rock could be felt through the floor of the car.

The gal at the pickup in Rejkavick for my mini-van was terrific. The vehicle was brand new so no complaints there outside of the radio not picking up much and the Bluetooth not working with my phone. The dropoff at KEF took more time than it should but the service was great once I got to the front of the line. Lagoon had the best deal for a large enough vehicle for 6 people/

The experience was good all around. It was the car that I have booked "Kia Sportage" so that was great in comparison to other rental intergrators that specify a class.
The cars' interior and exterior was good but not great.
The car's front license plate was missing and they didn't notice ( replaced it with a printed page in the back window) and also a signal light was always turning on "automatic breaking system" failure.

The check-in and check out service was fast. That was a great thing.

The experience was good. Due to the high number of arrivals in Reykjavik we didn't connect with the representative immediately but when we did the rest was easy.

Professionnel courtoi à l'arrivée voiture en bon état idéal pour notre séjour

We received a KIA picanto instead of the Hyundai i10, and the car seemed new and in good order. Everything worked nicely, from the pick up to the drop off. We got the information we needed and we could call at any hours. Everyone tried their best to make any transition smooth, therefore the service was good!

General experience was really good. On pick up day there was no sign of them so I called and they got back to me and said they'd be half an hour late - they had to go and pick up a different camper as ours had been returned damaged, they gave us free gravel protection for the inconvenience of having to wait an hour in the end for them to appear - all good! On returning it, again no sign of anyone so I had to call and then wait for them to appear to pick up - no problems. Only bad part of the rental seems to be their inability to be where they are meant to be on time, all else was perfect and easy.

Good.

Excellent

Mostly good. We were originally given a vehicle that required us to go to a service centre because it was very low on oil. The car also showed a number of alerts indicating service was required. After dealing with those issues the new vehicle was excellent. The Lagoon people were excellent.

Hi. In general our trip by your car was amazing. I would only ask you to provide more information regarding driving in Iceland for not experienced drivers as I am. It would be very helpful to listen before booking. In that case I could choose "gravel protection" option for example. Thank you for everything.

The car I rented was not available so I was upgraded to Dacia Duster at no extra charge.
This SUV was awesome for driving and my needs as there was 4 of us.
Pick up was quick and getting my vehicle was hassle free and pleasant also quite informative.
I was nervous about getting a windshield chip as they are extra insurance $ and bugs can be the size of birds lol.
Overall my experience with your car rental was a great welcome to my Icelandic adventure.
Thank You
Paul

Our experience was good with Lagoon Car Rental. They were very friendly and helpful. The Duster Diesel held five of us with our luggage in the back. Checking in and out was simple and they gave us a free ride to the airport. Make sure you top off the gas before you get to close to the Car Rental because the gas stations are not right there. Leave extra time to go through the boarding process at the airport since the airport facilities have already been outgrown by the increase demand from tourism. I would use Lagoon Car Rental again.

The overall experience was excellent; the airport pickup and dropoff was really convenient. My group ended up needing a larger car after discovering that our original rental didn't have enough trunk space for our baggage...the only issue I had was that the larger car was more expensive than it would have been if we booked it online originally, but that's to be somewhat expected. The car itself worked perfectly; again the experience was positive.

Appreciated the free upgrade. Pick up and drop off was painless and fairly fast. Pick up location could have been labelled a bit clearer though.

Ended up renting a Suburu Forester. Good experience overall. Pickup and Drop-off from/to airport service was definitely a plus. Staff was able to clearly explain everything.
Had a small chip on the windshield and still paid €98 for that given the gravel/sand&ash insurances which aren't exactly cheap. The other issue with that is when picking-up the vehicle there were already some known damages (chips) on the windshield. Perhaps the solution to that is to lower the amount (or even eliminate) the out-of-pocket €98 if renting for a long period of duration (because gravel insurance is paid daily). Chipping on the window is a common problem in Iceland.

We were upgraded from VW Up to Nissan Qashqai as they didn't have the Up so pretty happy with that. Satnav we'd booked not available so were given a refund and the wifi dongle (also booked) for free and used our phone maps. Worked fine so would just book wifi if using again. Only hitch was that we'd arranged a pick up of the at 7.00 am but no one had turned up by the time we were being picked up at 8.00 so we had to leave key with reception which meant we couldn't get confirmation there was no damage. Turned out ok when I emailed them but was a slight concern.
Still pleased with the was Northbound organised everything.

No one was waiting to pick us up at the airport,no note or message to explain why. Had to call a couple of times as staff advised they'd be there in 20 mins which turned into 50 mins of waiting. This resulted in us being late for our check in at the hotel and had to pay extra for out of hours check in.

Car quality was okay, we didn't have any problems with that. Car return was quick too.

Also, the car was not renault clio, it was hyundai i20.

The crew is very friendly. When returning cars, we call to change our pick up location a day before and the crew is more than helpful to find us for I have really difficulty when pronounce the road name. We are satisfy on the service northbound provided. Just a small suggestion, the car interior and the seats is a little bit dirty, (With white spot on it...) but it's not big problem, we use tissue to wipe out.

Renting a car from Lagoon was very convenient: one of their employees drove the car over to the place we were staying, and at the end of our trip, came by to pick it up. The car itself was fine; it had some difficulty with hills and gravel roads, but overall we had no problems.

I had a great experience with Lagoon Car Rental. Not only did they deliver our car straight to our accommodation, but we got a free upgrade. The car was clean and ran well. Only the drop off point at Keflavik airport is a bit difficult to find - they take you to the airport via a shuttle and the drop off is at the beginning of what looks like an industrial estate. There was a small sign (which is very easy to miss) to point you in the right direction. The collection of the car was quick and I was in the airport in no time. Overall, a great experience.

The only problem we had was when we arrived, we didn't see a rep at the airport until we emailed them to let them know we where there. But the process after that was simple and easy.

We had a good experience with Lagoon car rental booked through Northbound. No issues with pick-up/drop-off even though we arrived at 1am. Everything we requested was in the car which was as described and good quality. Very comfortable nights sleep although occasionally cold with no heating system when the engine is off. Overall quite expensive at about £100/day although I understand this is the going rate in Iceland.

Many thanks, Alex.

Good experience, pick up and drop off system was efficient and the kids loved the complimentary hot chocolate in the waiting room. Friendly staff.

The camper wasn't ready for us at the agreed time so we had a dalay of four hours t start with. when we got it there were a lot of things wrong with it - the fridge didn't work, the ladder was broken and the underside of the mattress on the bed was sopping wet. However the staff at Lagooontravel were very pleasant and helpful, and gave us a reasonable reduction on the rental price.
Another point worth mentioning is that Northbound offered us a 'comfort kit ' which included bedding. Due to the high cost of this we decided to take all our bedding from Sweden.
This weighed about 15 kg and took up a lot of space. As it turned out bedding was included in Lagoon's deal which would have been good to know in advance!

Car was mostly fine. The headlights on low beam did not work and the wheel ballad was out with the car pulling to the right. Otherwise I was very happy with the car and the friendly helpful staff

We were pleased

Good. Here are my thoughts. I thought that I had rented a gps along with the car but the paper work showed that I had not if my friend didn't bring it up the I would have forgotten. So, while some people might think you're overselling it would have been perceived as a helpful reminder because there's no way we could have managed our travel with a gps. Second, I thought the tires were too worn for driving in a climate with as much rainfall as Iceland. Third, directions to drop off the car at KEF were poor. I think we were told it was across the street from KEF, so that's not really good enough as a foreign traveler I a hurry to catch a flight.

In general, I'm quite pleased with how it went with Lagoon Car Rental. We are group of five family adults. I was the one booked the car and three of us,including me, got flight delay for one day. After my email notification, Lagoon was able to let my daughter and her husband. who arrived on time, have the car which was under my name. Really appreciate their flexibility here. The checking in was also smooth. However, there is one thing I noticed that can improve. Upon checking out, the associate could not find the monetary side of the contract in the system. She could not tell how much we paid from the system. She had to asked my daughter to dig out her part of paper contract. Lagoon's system should keep record on everything, including the monetary side. So, this appears to be a deficiency in the rental system.

The car was great and new. The prize was fair and it was uncomplicated to rent and bring back the car. Also very good was, that there is a shuttle from and to the airport. The emplyee was very friendly but he could not explain us the car (the 4x4 settings) and how the roof tent works. We had to find it out by ourselfs. He could have told us more about the insurances (self risk, ...). We met a other couple who rent exact the same car from your company and they got cooking stuff and only one box for food, we got two, so the emplyees could be better preprared but all in all it was very uncomplicated and we had a great time with a great car.

Our car worked well for us and we didn't not have any problems. Everyone at Lagoon Car Rental was very helpful and pick up we waited for about 30 minutes after getting through costumes) and drop off at the airport went smoothly for the most part.

Really good, nice car, nice people, small price

Took awhile to be picked up and then dropped off at the airport. But car itself was brand new and fun to drive, and checking in and out with staff was pretty easy.

We rented a Dacia wagon from Lagoon near the airport for 9 days. Car worked well (recommend diesel as mileage is key when fuel is US$7.50/gallon). We bought the windshield insurance which came in handy as we apparently took some gravel damage. Lagoon is off-airport and we had a wait for pickup, but return was smooth. Staff was professional and there wasn't the dreaded wait at the counter either end.

Young staff who are not hugely enthusiastic, but very quickly and helpfully modified our pick up time when we arrived earlier than expected. Car was in good condition and was a delight to drive through the occasionally difficult Westfjords. I would happily choose Lagoon again.

Satisfactory n

In general fine with some limitations:
By pickup they did not know what flight we come with and how many persons, at least the driver who was supposed to pick us up.
We had to wait 40 min to be be picked up from the airport, they were not prepared for so many arrivals.
In spite of confirmation per e-mail, they did not change the car return date.
Our camping kit did not contain any pots or pans  so we had to ask them to deliver it on the way.
One car did not have functioning water pump and the cable for electricity connection was missing

I had a fairly pleasant experience.
Only issue I ran into was they had no record of my vehicle rental when I arrived. When they were able to find it, they had given away my 2016 Subaru Forester because of a time conflict. They offered me a Mitsubishi Outlander instead (or I had the option to wait for a returned Subaru to be cleaned).
Besides that, I had an easy experience with the company.
Thanks!

When we arrived at Lagoon Car Rental the informed us that the KIA Sorento that we were suppose to be getting to fit all 7 people in our group had been in an accident. However, they gave us 2 KIA Sportages and an extra GPS for the same price. The only negative was having to pay for double the diesel.

It was almost perfect except for 2 little details. We didn't get picked up on time and didn't know how to get in touch with lagoon car rental. We finally asked the airport service desk to call them after a half hour of waiting. Also, when we got there, the Subaru was not available. They gave us a kia instead, and I believe they believed it was an upgrade. The guys were very nice and business like. The car was able to go up the mountains with no problem. All in all it was a good experience and Iceland was beautiful!

The Blue Lagoon Car Rental service went very well for the most part. The only issue was that we initially set an 8 AM pick-up time, but for some reason there was some miscommunication and we didn't get picked up until 9 AM (after calling and emailing). Other than that, however, I appreciated the customer service we received. We had no problems with the car and everything else went well.

Another suggestion would be to provide printed directions on how to find the Lagoon Car Rental address near the airport. We got lucky and had Google Maps, but it would have been hard to find if we did not have GPS or did not know that it was actually located in Keflavik instead of at the airport terminal.

All in all, I had a wonderful time in Iceland and appreciate that the car was in good condition and did not have any problems.

did not get a Volkswagen up. Got a Kia. Wanted a Volkswagen

My experience was regular,the day of the date of the pick up i had to pick up the van in the airport office and it wasn't prepared, We had to go to Reykjavik office to pick up there three hours after.

The customer service was great, and we very much appreciated the transportation to and from the airport. The car, however, was incredibly small which was less than ideal for such a long trip. I couldn't even sit up straight without hitting the ceiling and I'm only 5'10". I asked for a larger car and they said none were available. Will definitely want to ensure a larger car next time I get a rental abroad.

Overall the experience was alright. The Renault Kadjar we were upgraded to drives well. The only issues we had were a popped tire (which happens out there) and we were able to replace it with the spare, then drive to the nearest mechanic for repair. My travel partner and I didn't think the car we were upgraded to was truly "F-road" ready though as advertised since many locals discouraged us from attempting certain routes with our car. The key card for the vehicle also died with a low battery unexpectedly leaving us unable to start the car. We trekked a few kilometers to a nearby gas station which fortunately carried a replacement battery for the key. And lastly, the Dacia that we were later upgraded from doesn't come with GPS which is why we ordered one as well. We weren't informed that the Kadjar does come with an onboard GPS. Though we were told Lagoon provides a separate GPS anyway for accuracy since the onboard one is less reliable, we didn't know that or have issues with the the onboard GPS while traveling and were frustrated we weren't notified of that when we paid for the second GPS.

It was a disaster at the beginning, the car we wanted was not available. After 4 hours discussing, we find a reasonable solution...

It was OK. However when we picked up the car we discovered that there was a built in satnav so took the gps that we had hired back in to the office. The person was very short with me and said that I would still need the gps as the car's wasn't very detailed. So although I had read that others had got a refund I had to take it. Of course we never used it as it the car's was fine. This wasted money. However the shuttle was very efficient at pickup and drop. The car was in good condition but there was no manual for it and this would have been useful to work out how to use cruise control and the windscreen wipers. I probably wouldn't use Lagoon (through Northbound) again or recommend to others.

Mixed. At the airport I was given a different car than i rented. Tire pressures were low, there was no scraper for Windows. Then I found out (luckily before I left reykjavik) that one if the headlights was out. So I had to go to the reykjavik office to exchange the car. Good news was that the second car was ok for the rest of the trip.

No, I can't find my Outlander when I arriving. Maybe the car had been lent, and then the receptionist let me choose any car I like in this place. Also, the receptionist is too busy. He have to process the work about rental car and pick up service at same time, just one person in your office. Maybe it is the reason why we waited over one hour at airport. Anyway, very thank you for your help to accomplish my journey.

The car was fabulous. But Lagoon was a bit disappointing. They did not have enough people working so when we arrived at 4:30 in the morning we had to wait for over 90 minutes to get a van to the building where we then had to wait for another hour to get our car.

The car was ok, but some service light or indicators were on even if the car was in good shape, so it was not very trustworthy. Other than that the car was perfect.
We tried to cancel one of the services (mobile wifi) but it was not possible. I would hace liked more flexibility, as you do can add services but not cancel them.
Also, i asked for my invoice and i still cannot get it, this is very frustrating.
The offices are very far from downtown, and there was no transportation, so it was a bit of trouble getting there.

We didn't get the Hyundai we were expecting. Instead we got a Kia. I didn't like it much. It had little power on the infrequent hills we encountered and the fuel economy, for a car of its size, was terrible. Also, on a couple of windy days, the car felt quite unstable and buffeted a lot by the wind - we felt unsafe in this car. I would have much preferred the Hyundai. Apparently Lagoon had some issues and the Hyundai hadn't been cleaned in time. Having said that, Lagoon sent someone to our hotel to pick us up which was very helpful.

We were given a KIA Ceed instead, no VW Golf was available at the time of our arrival.

Originally booked Automatic
The results to the scene change Manual
No way to accept
The front bumper has a small scratch
On-site credit card 600 euros
Afterwards did not tell how to deal with the results
A bit disappointing
thank you very much

First it was not a car, like in the contract, it was not from 2017 it was not really clean an it smelled from oil when he was warm. The light from the wheel-preasure was lightning, but the employee said, it's all ok. One day later the wheel was flat. He said, after wheel-change we should drive to Akureyri to change the wheel, but in this 200 km the car brooke down completlty. We stood about 3 hours in the rain, while the customer-servive at the phone said, in about 1 hour an mechanican will come.
When the mechanican arrived, he was very helpful and another man from a guesthouse drove us to our accomodation.
The new car came the next day at about 10:00 am, and the assitent from the company was also very helpful and nice.
With this car than we had nomore problems and the rest of the journey was really nice.
But it's a shame that we lost one day of our journey.
Never the less island is a great place!!!

The car was fine and worked well for our trip. However, the staff at Lagoon were not very friendly or helpful when we picked up the vehicle. We rented a car seat for our son and there was no instruction manual provided. The staff had no knowledge how to install the seat and when I asked for some help, I got a rather smart ass response ('you put the baby in it'). When I finally got someone to come out to the car to help, they went about installing the car seat incorrectly. The manufacturers label on the side of the seat clearly indicated that the method of install depended on the weight of the child but the person assisting us did not seem to think that was an issue and installed the seat forward facing instead of rear facing. We asked for another car seat, and there was only one available that was too small for our son (it was for newborns). Rather than offering to fix the situation, we were left to figure it out on our own. American and European countries (including Iceland) have different laws governing child seats. We relied on the rental company to provide us with a safe, functional, and reliable car seat for our trip - after all that was what we paid for - but we should have just flown with our own and risked getting in trouble for not having a 'legal' car seat since at least then we would have known our son would be safer in the event of an accident. I was disappointed that the Lagoon staff didn't appear to have any concern for our predicament. Had i not already paid for a large percentage of the rental, i would have used an international rental company instead.

Finally it is not a Hyundai i20, is a Kia Río. We had a problem in a Ring Road, cause of the gravel our car goes outside the road. I demanded a crane to our help, but anyone was to our rescue, and Lagoon Car Rental said to me that we need to wait until the next morning (this it was at night), but at the morning anyone appear. Finally, and with the people help, we could to went to the road again. We are very disappointed about this problem. In addition of this, not other problem.

The car we received was clean and of good quality. We received ride to the office and back to the airport. But...we paid for car model Subaru Forester but in the end we received Mitsubishi Outlander. Officer employee explained that web site informs that we're paying for "Subaru Forester or similar". That is true but there is no info behind what "similar is". Forester has better off-road potential than outlander which I explained to office employee - but he told me that there is nothing he could do as there were no foresters available at the moment. That was a big disappointment for me and I requested a call with manager - but I was informed that I can do that only next day and that I have to make decision now whether I take the car or cancel booking. In this case I was forced to take the car that doesn't suit my needs. When I asked about partial refund or discount - again there was nothing he could help me. So I was left without options and without possibility to manage something. Basically that is the reason I give you low rank of service, even despite the car itself was in proper condition.

I would say it was a disaster! It starting with the pick up at the airport which last forever, due to at least 15 car rental on the same morning dixit the driver! But the worst was to come , when I arrived at Lagoon, Pajero 7 seats was not available due to mechanical problems which can happen of course. So the only car available was a land cruiser 5 seats! Reason for renting a 7 seats was that we were 5 adults with luggages and we didn't want to be too tight in the car as we were making a 2500 km trip in 9 days. Due to this issue, after long talking Lagoon gave us a 343 € discount, but with the promise that Pajero when repaired will be delivered either on the same day or the day after to our hotel. And of course Lagoon will let me know what was the
progress of the repair. obviously nobody
called me, and I called the customer service who told me they sincerely apologise, they understand my disappointment and they will check with the management to grant an additional discount supposed to be in total 55000 Isk which is much higher than 343€! Supposed to be confirmed if accepted by mail which once again never happen! Finally when returning the car, I have to explain once again to somebody else the whole story. And reply was the car was still not repaired and discount granted was high enough to compensate the category difference between Pajero 7 seats and Land Cruiser 5 seats. For your information I was supposed to pay 1836€ including the 15% advance payment for the Pajero 7 seats and
I paid for the Landcruiser 1495,4€ it is a nice discount but it will not compensate the fact that customer service was really deficient and during 9 days, 3 passengers ( my daughter, son and father in law ) who were on the backseats were tighten , which spoiled a little bit our trip. Thanks god, Iceland landscapes are extraordinary! I m used to rent car either for my business or for family vacation, and it is the first time I have such a bad service. Best regards H Chambriard

Bad service had to wait at the airport for 2 hours and the rental car had a cracked glass which was very dangerous.

Not a good experience with Lagoon Car Rental.
Had puncture and found wheel nuts had been put on so tight it was impossible to get them off with the wheel brace supplied with the car. All Lagoon would do is send out a local mechanic to assist who I had to pay 50,000 ISK direct. If the car had been prepared properly I could have changed the wheel my self and would have cost me nothing.
Would not recommend to others and will post my views on social media.

Car was extremely dirty when we got it. The cup holders had dirt stuck to it.
The person who assisted us with the documents when we arrived needs training. He did not explain a thing to us. We had to figure everything out ourselves.
Car was great.
Service needs a lot of work.

Takk takk!

Fantastic service

Reccommend from start to finish

Will definitely book again!

Thanks Lagoon

Highly recommend

Lagoon will make your vacation better