Reviews for Lagoon Car Rental
Overall, the people at Lagoon Car Rental were not very helpful and seemed to not care at all about the customer. When we picked up the car, Gabriel handed us a set of keys and a clipboard and told us to go outside and mark the damage on the car. When I asked which car in the parking lot, he told me to just press the unlock button on the keys until I see the lights come on on the car. He did not show us features on the car, how to insert the floppy disk sort of key, and did not even step foot outside to help us with the car. It felt very impersonal and was poor customer service. When we brought the car back it was similar. There would be employees walking around in the lobby but no one acknowledged us or helped us. Finally after standing there for about 10 minutes, someone actually stopped and asked if we were returning or picking up. I was not impressed with Lagoon Car Rental.
The car was very clean and it had just a few kilometers. It was almost new and it's a great vihicle for 2 persons. Our iceland trip was very good and we had no problems with the caddy. However, some i recommend 2 improvements. 1. The car had summer tires in october. Even if the street conditions were good on our trip, winter tires would feel much better.
The 2. improvement is about the booking page. We dropped the car off one day later, then we booked it. This was a mistake on our side, but the booking page was also very confusing. We thought 00:00 o clock means 'on the end of the day' and not on the evening of the day before.
Beside this 2 points, everything was great and excactly as expected.
The Forester Diesel was an excellent choice for our destinations as well as the road and weather conditions. Glad you had it available! The wipers, however, were worn and in need of replacement.
You will not find a better or easier car company to rent from in Iceland. Our driver met us as we exit the baggage claim, took us five minutes away to the car pick up, and 10 minutes later we were on our adventure. I had not heard of this company before this trip, I will definitely use them again and recommend them highly.
Really cool company. We waited about 15 min in the arrival hall till the shuttle came to pick us up and bring us to the rental counter of lagoon rentals. For this circumstances we got a free wifi as an upgrade which was a very nice little helper during our stay in iceland. I fully recomment to book your rental through northbound.is due to the good Quality, Service, Communication and the reasonable prices instead of taking a rental from the big companies at the airport where you have to pay a lot of addional fees like for example airport fee. Excellent!
Free Cancellation & Amendments
A perfect car to travel through the wild. Easy to book and no hidden fees. The only thing I wasn’t satisfied is the missing CD with navigation, as i had to use my phone as a satnav replacement to travel from A to B.
Excellent...loved the car and pickup was easy
Great service! Location was hard to find when I had to drop off the car. I recommend that you place signs to help customers navigate towards your location.
Overall was really great. If I need to add more comments, I'd say you need to add more signs on the road so that people can find your place easier.
Ik was heel tevreden over de auto huur. Het was een nette auto.
everything is fine. no problem at all. Like that company and you service.
Chep but comfortable!
I recommend it!!
The service Lagoon Car Rental provided was excellent and there were no issues with the car. Hopefully when they finish construction they will put signs up so it is easier to find their office when returning the car.
It was nice and i didn't have any problems driving it.
Free Cancellation & Amendments
Lagoon car rental provided us with great service and their prices were very reasonable.
Very good! Everything was smooth; the staff was friendly and courteous and it was a relatively fast process.
Hiring Subaru Forester was a great choice, very good car, easy drop off and transfer service and a cool price.
The drivers from the pick up and drop off at the airport where very friendly, but the people within the rental office not. They where definately not rude, but could not smile or be friendly. We eventually got a Dacia Duster, since the Jimny wasn't available. But instead of asking if this was okay for us, the man just gave us the key and that's it. When we brought the car back, the man at the office didn't even say 'hi' or anything else. The only thing he said was 'you got the yellow paper?'. It seemed like he really hated his job. Everything went very correct and they have low prices, which is why I'd probably rent with them again next time.
Instead of Renault Kadjar I received Nissan Qashqai II. Same class, but a bit disappointment, because I wanted to test exactly Kadjar. No problems with received car- clean and all worked properly. Would be nice to have GPS maps inside the car (it was without original chip, so not possible to use car maps).
Excellent. Straightforward, efficient, no fuss. Very Icelandic!
We had a good experience with our rental. Pick up and drop off were easy, and friendly employees. I'd definitely use them again if traveling through Iceland.
Excellent pickup/return service from/to airport. Quick and easy registration for rental. Highly recommend.
Very good, they were very friendly and helpful. They made sure we had what we needed, went over the car with us and gave us some tips for driving in Iceland. The airport pick up and drop off is fantastic! Lagoon rentals was a great company to use!
Excellent. We arrived 6am. Drivr was at airport 6:15am. Quick check in. Then on the road with our Nissan
Our flight was 5 hours late and they have waited us at the airport without any problem!
At the last day, when I returned the car back, they brought me back to the Hotel in Keflavik with no extra cost! EXCELLENT
I can surely recommend Lagoon Car Rental as quality is worth its price.
Very friendly and open staff, who gave us usufull tips about not so obvious places to see and check. We were travelling with child and another couple and I think to get optimum comfort, you should not consider taking more then 2 adults in back seats.