Reviews for

MyCar Rental

in Iceland

The car was very low. For me it wasn't enough for F-roads. I expected a higher car. We had a breakdown during our trip. We crossed a river and the car stopped due to water damage. When I called the Mycar hotline, I learned that water damage was not covered even though we had selected a fully comprehensive insurance package. While we were picking up the car, we were not told that, although we asked several times whether everything was covered. The employee said only the underside of the car was not covered. And said nothing about water damage. This is not a good service. Mycar obviously tries to hide this and does not provide any information about such damage. After it has happened and the customer finds out something like that, it doesn't help. In the end we received an invoice for almost 11,000 euros. And threatened to pay us immediately before we leave the country...

Before arrival in Island I was asked to look at a shuttlebus schedule and tell wich departure i would like to be on. I told that i would like to be en the 16.20 departure.

When I arrived at the meeting point there was no sign of the driver. When I call the driver I was told that he would be i the airport shortly, but he had to take another family to the car rental facility before us and we had to wait for another 20 minutes.

This is really bad service and I don't understand why they have a timetable if they do not use it. It is a waste of my time to ask me to look at at timetable, if it is not in use. We had to hurry trough the airport to be at the meetingpoint on time and then being told to wait for 20 minutes.

The car rental process and experience from Northbound/MyCar was the best I have had. The Northbound website is super clear and modifying bookings is quick and easy via the personal account. The whole process+website design makes you feel relieved, which is rare in this sector. When I had a question I think the same day I already got a reply with the solution. Picking up the car at MyCar was the same, so easy and relaxed. We were helped friendly and after a few minutes we had our car, which was also brand new. I would highly recommend both parties when looking for car rentals. Thanks a lot!

Everything was perfekt

Best car to drive if you are salmon fishing on Iceland

Everything was fine, the price was fair and we had a stunning journey!

A totally positive experience, everything was great, easy to change the reservation, helpful staff, speed and comfort to take the vehicle both and without any problem in delivery. All great. Recommended 100%.

The Toyota RAV4 GX from MyCar Rental's was great.
Very clean and well maintained. Great driving experience, lots of comfort and plenty of space for luggage. We really liked the car.

I just returned from my 2020 Iceland trip and want to thank Northbound.is and MyCar car rental for a great rental car experience. When I had trouble with credit card processing MyCar still gave me the car while I figured out the payment details on the road. The car worked very well and I had no issues. Northbound.is was patient with me as I had to make car rental reservations many times before the trip. I plan to use them again in the future.

Well, beside of the fact, that you are asking about booking that was changed (both car and time...)
Given the current Covid - madness I had to change my booking 3 times and re-book my flight even 4 times.
However, I was very happy with the flexibility of MyCar services, even with the kind refund for shorter stay.
I intend to book again, if I manage to come again next year.

We were very satisfied with the service we experienced. The airport shuttle was on time. The handover of the car was quick and very kind.
Our car was in a pretty good shape (A little dirt in the doors... but hey that´s a Landcruiser :P)
We had absolutely no problems with the car during our 15 day trip through Iceland. The Landcruiser was spacious enough for 4 people (two of them over 1.90 m) and our luggage.
We would absolutely recommend !

This car was perfect to discover Iceland.
MyCar rental is highly recommended! Good service and very friendly .

Very good condition. 10.000 km.

Car in very good condition. Very professional and kind customer service.

Was upgraded to a Toyota RAV Hybrid, and very nice it was too. I opted for the delivery to my rental option, and car arrived bang on time.

The car was brandnew,
MyCar was helpful and reliable.
Shuttle from and to the airport absolutely in time and reliable.
All in all a very positive experience.

Excellent

Great! Very responsive, very good car in execellent condition

We had a brand new car with. Everything was perfect. The pic up was very fast - we got the key and could drive away. The Toyota was great - strong and comfortable, no problem at all in the highlands. Very good tieres It was fun to drive. The return was also very quick. We could hand over the key and could take the shuttle to the airport.

Hi
Our experience with northbound and mycar was outstanding : due to Covid19 our flight has been rescheduled several times and Northbound did adjust our booking accordingly, with a great level of service to us.
Mycar is very good too and the car we got was brand new (244 km) - they were also good adviser about the road conditions !
Thanks to both of them we have had a great time in Iceland without fearing any matter

The rental was very good. The car was great and really safe to drive in Iceland. The service when we picked up the car and drop down it was very efficient.

It was uncomplicated to Pick Up the car.
The Toyota Land Cruiser is a big Car, very comfortable to drive Into the Highlands.
A great expierience for F-Roads.

VERY GOOD

It was an excellent choice as a car and as a rental company. Professional service at collection and drop off, including warning for severe weather forecast and heavy wind

Car was top - new and it was the larger model (7 seats instead of 5 seats) with no extra charge. Super Service by MyCar Rental, Airport Shuttle (to the Rental Office in Keflavík) at any time as agreed (and flexible as we arrived earlier than planend). Super qick handover of the car (too qick? - as they forgot to hand us over the WFI rooter - we got it than immediately by the Reykjavík office after our request call). Car return was also very fast. So far so good! We didn‘t had any troubles - so we cannot judge on Problem dealing.

We had a 4WD for 1 day, which was simply a perfect experience. The car was brand new (1 month old!!), the pick-up and drop-off was smooth and the staff was friendly. Unlike other car rental companies this company does not push you to get more insurance for your car, I really appreciate that you guys do not force me to get one! Moreover, two tiny things that did not bother me but might help you guys is 1. In the booking confirmation you guys stated the address of the other office and not of the airport office, therefore I first drove to the main office and after that to your airport office 2. It was not entrily clear to me that the car rental company was inside of the hotel, perhaps place a sign or something to indicate that you guys are there. Just some minor feedback. Thanks again for the great ride we loved the highlands for one day!

My experience with My Car Rental and the Toyota RAV4 GX was excellent. They picked us up at the airport and drived us to the car. The contract was correct as expected) and we were not forced to take extra insurances (what often happens in the US). The car was also the car that we had choosen on the internet.
The car was new (5000 km) and luxurious. We had no troubles during our tour.
The drop off was also easy, just give the keys at the hotel check in and that's it. We received a reduction of 10% on the rates of the B&B hotel in Keflavik. (The last hotel before returning in the early morning).
We were happy to have choosen MyCar Rental.

Nice small and agile car. Ideal for my one day weekend trip out of town

Great car - and brand new!
When i com back home - i buy me 1 like this!