Reviews for MYCAR in Iceland

Car was ok. I’m not used to a hybrid car. Used a lot of gas. But otherwise car was comfortable and great to drive.

Very smooth pick up to drop off. I felt communication via email was very promptly responded to. It was a great experience I would do it again.

Very nice car with plenty of space, the supplier offered excellent service.

As per previous reviews, I was extremely pleased with Northbound. On top of the tough to beat rates, their online booking system was great, instructions very clear, great communications, before, duthe supplier and after the trip. We were bumped up to a much better vehicle than booked. Pick up and drop off were super fast and convenient.

Great car, good gas mileage and quite comfortable. Great customer service from start to finish.

The 2022 Toyota Corolla H/ Automatic is a comfortable car for going around Iceland for four people.

The car was perfect for our trip. Especially to be able to go on roads where “normal” cars would not make it

Everything was great with the Northbound web service. The thing I think you could improve is to make additional costs more visible to the end user. As for all rent-a-car companies, as always, they are listing a bunch of other insurance taxes the moment you pick up the car. The booking we made had a free-of-charge collision, theft, and gravel protection - everything that was stated at the moment of booking. But in the the supplier office at the pickup they told us, there is also a wind damage protection for the doors and a few other things so we had to pay additional 360 euros for the total coverage. I would like that we could see these expenses while booking at the northbound. Everything else was great, car, service, pickup, 5 out of 5.

Very responsive for the arrangement to pick up after midnight. Everything went smoothly and the car was in great condition, well maintained and clean. Very happy with the choice of the vehicle for the the supplier road trip, felt secured while going through some of the more challenging routes. Overall very happy.

The whole interaction and communications to rent my car was excellent. Everything was as advertised. from booking the car online through northbound to the car rental company the supplier. the supplier as a rental company was also excellent. The service provided was very helpful from the pickup and return to the airport to how to operate the rental vehicle especially with the use of the sat nav.

The experience was fantastic. Very helpful and the information was clear. Easy to collect the car and drop off was fantastic.

It was perfect and very comfortable

Great car - easy pick up and drop off process

The Toyota Yaris was new, very confortable and clean. The costumer service from Northbound was exellent: always answered my questions and clarified any doubts that I had. The staff from the supplier were also very efficient: fast pick up at the airport and the same for the return. I would defintely recommend Northband and the supplier vehicles to everyone!

Great service! AAA+++

Great rental experience. Pricing and service were exemplary and airport shuttle service was prompt. Couldn't have made the trip any smoother.

Great experience. Only two issues would be the drop-off location was a little difficult to find (GPS didn't bthe supplier us to the right building and signs were not directing to the correct building). Wasn't sure where to wait for pick up, but driver came to get us after a short wait.

Gret

Perfect car, me and my family created good memories riding this car trougth Iceland.

Very good.

I am satisfied with the driving performance of RAV4

Gracias a Northbound por recomendarnos la empresa de alquiler the supplier para nuestro viaje por Islandia. Muy contentos con el trato recibido. Los coches son nuevos ( 2022) tienen buenos precios, aunque preferíamos tener asistencia en carretera,(no lo incluyen en sus seguros),pero no tuvimos ningún problema, los coches están en perfectas condiciones y ellos son puntuales en el servicio para llevarte o recogerte del aeropuerto a pesar de los horarios de madrugada que eran nuestro vuelos.

The car was dirty. Breadcrumbs were still on the dashboard. The windows were so greasy and dirty from the inside that you couldn't see through against the sun. the car also had various dents and scratches that were not documented, getting another Car was impossible.

It was perfect! Everything was great!

The car was very nice, super clean and worked absolutely flawless. Just a crack in the windscreen marked with a circle sticker was a bit inconvenient since it was exactly in front view of the co-driver. The shuttle service worked in time but the bus used was to small for the amount of poeple squeezed in. This part could get improved. And yes, the overall experience was very positive so we will be happy to book with Northbound again.

Yes it was a great Jeep for me and my family. I loved it. It was clean and tidy, lots of space. 5/5 for me!

The car hire went smoothly and I have no issues with communications from your team regarding when, how and what was required from me. The vehicle itself suited our needs just fine. No concerns from me, thank you for your teams support.

Excellent experience from pick up to drop off. Great customer service and we were given a shuttle to terminal building. Highly recommend and at a good price.

Supercar :) new tyres with steel spikes, tons of torque, very robust, good comfort and low mileage. when we picked up the car we got and "old" businescard with the "old" address WTF so that created some panic 4:45 driving around in a nearby residential area and a plane to catch. But shit happens and besides that everything was perfect, and the "old" cards where removed from the counter when we found it. After a swift phone conversation with a helpfull young man.

The car was amazing and the service even better! It was simple to book the car and easy to get transport to and from the airport. We sincerely appreciate the flexibility in booking days as well. We will be booking with the supplier for our December 2 week trip again this year.

Everything was really good. The car was in perfect condition, and the attention at the office was very good. They also take us to the airport when we drop-off the car. Really good experience. I would rent again with you for sure if I go back to Iceland.

Timing of the withdrawal from the Airport and location of the rental office were perfect. The car was clean and the provided service was as expected. Thanks for all the suggestions

The experience with Northbound has been good. Fast replies and easy processes. the supplier have also been really helpful and fast with their replies. We really appreciated their warnings about the weather and that they let us pick up the car in an office which was closer to where we were. The Toyota Yaris has been a great companion. Even in the middle of a snowstorm it didn't leave us behind.

The 2022 Toyota Land Cruiser was outstanding - exactly what we needed. It had all the cargo space to get us and our 4 large suitcases (plus small bags) to and from the airport area. We stayed in Slefoss, and the reliability of such a sturdy vehicle became essential when two different snow storms came in. We passed multiple smaller vehicles that had gone off the road but ours stayed the course. We were able to get off and see the things we wanted to see despite less than ideal conditions. The my car support team was wonderful getting us to and from the airport and super on top of everything.

Great service great car

Everything was excellent. The car was like we expected. The shuttle service to pick up us and drop of at the airport was accurate and punctual.

We had the best experience and we really were so happy we rented such a car cause of the snow storm we suffer these days. We felt protected and safe driving the car around such a snowed roads. And your staff was pretty nice and friendly. I’ll always rent with you any time I’ll step in Iceland.

The procedure of car body condition check should be more transparent. In my opinion at the car pick-up a staff member should participate in car inspection and indicate to customer every known scratch or damage. Then a corresponding protocol should be signed. At the car drop-off analogical procedure should be observed - a staff member should inspect car condition and compare with the pick-up protocol and then reflect the actual state in drop-off protocol. This way the customer would know whether they should expect any charges for damage or not. All other services were at high level.

My service with Northbound was exceptional from being picked up at the airport and delivered to my new SUV to drop off back at KEF was perfect. I’ve been a the supplier customer for over 40 years so tend to go with “the big guys” so I’m very glad I chose Northbound for my Iceland adventure. I will chose them again on my next visit. Your driver was very nice, polite and professional.

The 2022 Toyota RAV4 was an awesome car and a joy to drive in Iceland. We drove to a many places in the South and had no issues at all. The cost of rental was reasonable even with the additional insurance coverage. Pickup of the car could be improved. I had to find the car in the carpark. Would have been better if the staff showed me the car and went through some key functions. Would also be good for the staff and I to visually confirm the condition of the car prior to signing off on the rental. Overall, it was a good experience and would rent again if I visited Iceland again. Cheers.

Have used Northbound 3 times now and every time I go with the supplier, the Land Cruiser was a excellent pick for driving the Westfjords and the South Coast, we usually rent the RAV4 but went with something bigger this time and it was worth it! Handles great in the rain and snow. Going back to the supplier again when we go back!

Renting our 4x4 Rav 4 from Northbound was easy and transport to and from the airport from the rental car location was quick and efficient.

Northbound.is was and did exactly as promised, from collection in Keflavik Airport at the agreed time, via our shuttle taxi to delivery and signing in for our rental Toyota RAV-4 Hybrid from the supplier - with studded mud and snow tyres - excellent bonus, although we didn't need the studs with the weather at 6 - 9C for all our six days. Return to the supplier was very clear and exactly as described, with the shuttle back to Keflavik all as described. The Toyota RAV4 was excellent for four adults and their luggage (3 large cases, 2 small cases and 2 rucksacks. We probably could have got a fourth large case in, but it would have obscured the rearview mirror's view. By the way, we did consider exactly the size of the boot/trunk at a local dealer in Sheffield before we organised the rental car from Northbound.is. Therefore, it was highly important that we got the exact car that we booked and not 'or equivalent' which is what many car rental companies do. For information, this was the official details of rental car pick-up: the supplier Airport office is located at Hotel Asbru about 15 minutes away, with a complimentary shuttle service to and from the Airport Terminal 24/7. You need to re-confirm your flight number and how many passengers will need a seat on the shuttle, and at what time? Departures from the airport – Once every hour – 24/7 00:20 - 01:20 - 02:20 - 03:20 - 04:20 - 05:20 - 06:20 - 07:20 - 08:20 - 09:20 - 10:20 - 11:20 - 12:20 - 13:20 - 14:20 - 15:20 - 16:20 - 17:20 - 18:20 - 19:20 - 20:20 - 21:20 - 22:20 - 23:20. 1. Pick up location: Airport information desk, located in the arrival hall - it's clearly marked by the exit doors 2. Direct number to shuttle: +354 855 1717 The driver will come inside to the information desk holding a sign with the the supplier logo. All happened exactly as it was described above. Definitely hire from Northbound.is! Thank you, Ivar and Thordis

At the end of the rental, the company identified a small dent in the driver’s door which they attributed to my rental period. As the dent is so minor and without any damage to the paintwork it is impossible to spot whether it was present prior to rental even though I had taken photos and video of the car prior to rental. A charge of 132.000isk was then taken against me based on a workshop quote for which more than half the quote is for paintwork despite no damage to the paint work. Even in the photos which the supplier have sent as evidence does not show the dent visibly except for the fact that they had pointed it out when I returned the car so it’s visible only when magnified significantly on the specific area. I had not experienced any incidents and traveled on paved roads the entire rental so I am neither convinced that the damage was caused by my rental nor that the rate is fair.