Reviews for all companies
Everything was great. Good cars and service by a good price. The car was in great conditions and made us feel us in the winter roads of Iceland. The process to get and deliver the car was very simple having always an available shutlle to the airport. They were very flexible with a problem that we had due to the Iceland weather and didn't charged extra.
I recommend, without questions, Northern Lights Car Rental to have a confortable and safe roadtrip in Iceland.
Everything was as advertised and we were very satisfied with the vehicle and the service we received.
Good, but the car uses a lot of fuel.
Great experience, car was good and staff really friendly. Good shuttle service to the airport.
The car was very good. I didn't actually get a vitara, I got a newer car which was a pleasant surprise. Everything was great and the pickup was smooth and easy.
The one feedback that I'd like to give is that I didn't like that when I returned the car and everything was good, I didn't get a receipt or a confirmation email or anything like this to say all good, file closed and the money held on your credit card will be released. This is pretty standard and it felt a bit unprofessional that I couldn't get a receipt or a signature on my pick up papers that the car has been returned and all is good.
When i asked for one, it felt like I was asking for something strange even though that's very standard in other car rental companies.
I would use northbound again because I had a good experience, but this is the only thing I hope would change the next time I use northbound...
Free Cancellation & Amendments
The rental went very smoothly and the car worked very nicely for us. The provided GPS in particular was very helpful.
Hassle free car rental. Even though its not located directly in the airport it only took couple minutes to get to Northern Lights Car Rental. Our lift was waiting at the arrival hall as promised. Returning car was the same, it only took few minutes to process the return and a driver was ready to bring us to the airport. Car itself was exactly what we booked and at the very competitive price. Based on our experience I would not hesitate in recommending Northern Lights Car Rental
Our experience with Lagoon car rental was great! The staff were super nice and attentive. In fact, they were easily reachable by email whenever I needed them. The car we originally rented had been damaged by a previous renter so we had to settle for a car that was two years older. They gave us a router (we didn't use) for free. The Dacia Duster was amazing! We felt safe with the studded tires that we gave a workout to since the weather was very snowy. I am very thankful to have had such a great experience with Lagoon. I would use them again if I am ever lucky enough to return to the beautiful land of Iceland! I also loved the "Iceland 101" booklet that Northbound gave us online. I printed it and both my husband and I read it. Lots of useful information! We even brought it with us on our trip!
It was great thanks, car was fine and fit for the job. Staff very helpful and friendly.
Only criticism, when we arrived at the airport after dark there was no one waiting in arrivals for us and the other clients of yours, no information, no boards, nothing.
Not easy for foreign travelers arriving for first time in the evening.
But we sorted it by finding a phone number and calling your office.
The pick up and drop off was easy, the car was great - very reliable, handled the icy conditions well and was very spacious.
From start to finish Northbound kept us informed. Although the car was not pristine everything was great and having rented spotless almost brand new vehicles you can end up worrying about the tiniest blemish that may occur so it was perfect for us! Thank you!
Our rental experience was great using Grand Iceland. The Landrover was clean, fully functional, good tires, and just what we were looking for to compliment our winter trip in Iceland.
The perfect car for the streets in Iceland.
Fantastic experience! Friendly pickup from the airport who took us to the car.
Vitara was excellent in the snow and rough road conditions. Good condition and great on fuel.
100% recommend this company
Free Cancellation & Amendments
Nice car. Very good service front Go Car Rental. We will rent again.
Great car and felt very safe in the snow. The price was much lower than a lot of other place I priced and the price was great for what it included without extra fees - snow tires, 4-wheel drive, larger car and GPS. Very nice staff and prompt pick up and drop off.
We rented this vehicle in Feb/Mar for 5 people and drove the whole ring road over two weeks. This car was fantastic through all the ice, snow and blowing snow! It handled very well!
we ended up getting a subaru forester - which is all the better since it was more familiar to me.
It did everything we needed it to do flawlessly.
Is always short of staff. There was one particular staff that could not handle working along and had to wait for a long time to get my vehicle.
Suzuki Grand Vitara is good choice for winter time in Iceland. Just not forget to check tires because we asked about studded tires but received car was with usual winter tires.
Very happy with the car received and their service. Car wasn't in mint condition but they've been honest about it right from the start, technically speaking it performed perfectly and this is what I've wanted the most.
Waiting time for the returnal of the vehicle can be improved, they've offered a fair warning on the timescales but I think that they can a better job with just a little effort. PS. Go for Silver insurance, was totally worth it for me as I've managed to chip the windshield and since I was insured they've been totally cool with it.
Generally a nice experience, with everything advertised done to a certain degree. We did at one point have some problems with our car and Northern Lights were unreachable to help us. They apologised when we called later and again when we brought the car back but it still did not feel great. Staff generally nice and the car in order and a fine drive.
Very nice people and easy to deal with. No massive red tape when renting through them. Very laid back approach.
All went well with the rental vehicle.
The car rental company were friendly and helpful and we experienced no problems
Fantastic service. Really pleased with the whole experience. Booking through Northbound was super easy and well priced, the car was brilliant and exactly as described. The car was functionally sound. Everything worked great.
The pickup was on time and very helpful and friendly explaining everything to us, giving safety tips and suggestions.
Would definitely use again and will recommend them to anyone.
We were very pleased with both the the service provided by Northern Lights Car Rental as well as the vehicle itself. One small improvement would be to try to minimize time waiting for shuttle service from the terminal to the rental office me but once we arrived we were quickly looked after and on the road. Northbound.is made the process of searching and comparing very easy and the honest review were much appreciated.