Reviews for all companies
Poor experience at airport. We were left by Lava rep. Also more staff needed as had to wait for pick up due to customers in front of us. Suggest you choose another company in future.
It was wonderful! Room enough for the two of us, easy pick up and drop off, and having the chairs, sleeping bags, blankets, dish ware provided was absolutely fantastic!
Amazing. Great service. Thoroughly enjoyed our time.
Camper was great, Birgir very helpful and accomadating.
The car was overall in good condition, and the whole rental was very smooth.
the delivery and pick-up of the car was fast and extremely flexible, basically we choose where to have the car delivered and where the company could pick it up.
The main reason that leads us to choose Northbound was due to the insurance we could have on the car was not so expensive compared to other rental companies.
Excellent service. Friendly staff. Great intro to driving in Iceland. thx
Free Cancellation & Amendments
Great price in comparison to other campers and 24/7 airport pick up and drop off was extremely convenient. All in all a good service.
Martin is the best. Friendly, straightforward and gave good advice. Not only that, but kind as he recognized an error in judgement that we made concerning sleeping bags and he let us have a 2nd for free. (We were going to cut costs by using only one by unzipping it to make it bigger). Would definitely use again.
excellent service, excellent car. everything was explained upfront, no hidden charges, seamless process. and of course the main reason for choosing this company was the prices!!!
The car was great, we had a lot of fun.
Service was perfect, we got picked up at the airport, so avoided looking for service desks.
Same on the way back.
Recommend renting a car at star car rental.
We absolutely loved our rental car from Icerental 4x4! The Suzuki Grand Vitara was the perfect size for two college-aged girls traveling the southern coast of Iceland. The pop-up tent was comfortable and functioned perfectly (with room to spare), and it came equipped with sleeping bags and pillows. Icerental 4x4 was the most affordable option for us by far and with great value - GPS, bluetooth, and USB ports were also included. Would absolutely recommend, it's a fun little vehicle and it's definitely the best way to see Iceland- we got asked about our cool camper all the time!
We rented our 4x4 car for the two weeks trip around Iceland.
Everything worked perfect, the car was good, the people from Lagoon Car Rental were friendly and responsive.
The modification we had, was processed immediately.
We have a few remarks
The car had 133000 km it is very much for a rented car. the wipers were completely finished we had to buy new ones. The return process was quite long. The car was ok but there was constant noise from the rear back right drum of the wheel. there was no GPS and there were no map of Iceland.
Hi. The car was very confort even if a small car. Good shock absorbers and easy to drive. Very good service.
The Duster was perfect for our Summer trip in Iceland. It was fuel efficient, comfortable and reliable. Lagoon Car Rental was friendly and accommodating when we told them the in car GPS was not working well enough to use.
I had a fantastic time with the company and everything went smoothly. Thanks so much for the shuttle to and from Reykjavik! My only, very small, suggestion is make sure to tell the person everything looks good with the car when they drop it off and maybe even have both them and the person taking the car back in sign a form. I'm always a bit anxious about later hearing I'm going to be charged thousands of dollars for something that never happened and then not be able to refute it because of there not being a paper trail saying the car passed the intake check. That said, I had a lot of fun driving a much newer version of the car I already own back home and felt like I could reach back out to the company if anything went wrong.
Free Cancellation & Amendments
We were waiting ~1 hour at the airport for the arrival of their employee and then we waited almost the next hour till we got our car. We got a little upgrade to automatic transmission and car was in good condition. Unfortunately, we got it with a half-full tank but after notifying staff we have been told that we don't need to return full tank at the end of our rental. We didn't have any problems with the car because it was relatively new (2016+) so we can't rate what would be their reaction in case of any problems.
One thing that comes to my mind is heavily understaffed. Otherwise, the employees are helpful and friendly.
It was a nice experience.
Very good service. Booking was easy, prices were very competitive. Best of all, collection of the car was very easy so I was off and away to enjoy my tour in no time.
The trip was a very good experience. Northbound was quick to answer questions. The folks at Nordic Campers were helpful, the fiat was a 2011 and worked well although many smaller items had been patched up numerous times and didn't hold anymore (retracting window blinds, bathroom door hinges etc.) the gear shift ball came off often and I had to learn and be aware of it at intersections or heavier traffic otherwise it would fall off and roll somewhere on the floor with no way to grab the shifter to change gears. None of these were big issues and I pointed them out to the clerk upon returning the vehicle so they have a chance to fix it for the next client. One thing though we were in for 5 days, we paid over a $100 for the propane tank and never came close to using much of it. It would have been nice to return it based on usage or how we found it just like you do with the regular diesel tank...
Amazing 10 days experience travelling all around Iceland. I have rented several 4x4 in different countries and northbound was on the top 3.
I would not have imagined that the roof tent was such comfortable for two people but it was. The Northbound team made the trip very easy for us, coordinating with them our flight time in order to pick up us at the airport and besides that, they allowed us to drive the car few hours more after ending the rental without any extra charge.
I would like to give just one advice to the team, since the rest of the rental was outstanding. There are people who do not know how the car works or how the roof tent works at the first time, so maybe it is better to be patient with the clients to explain them a bit more the characteristics of the vehicle or devices and if they ask something to you that may sound obvious, it is wiser to answer them taking more time that expected, otherwise you may be answering that question in the middle of the client trip who may be on the other side of the country...
We booked the car on line from Canada, shortly afterwards we had to change our plans when WOW airlines went into administration. Lava Car Rentals were accommodating with our new plans. We were met at Keflavik airport and transferred to the rental office a few minutes away. The pick up process was quick and efficient and the car, a 2019 Dacia Duster was clean and filled up. No problems during the week and we were able to return the vehicle easily with no fuss and an efficient check in process. No hidden costs. We chose the premium insurance package prior to arriving in Iceland. This certainly gave us peace of mind and seemed worth the cost. Others from the UK may be better arranging a third party excess policy to keep the price down.
office staff very friendly and friendly, willing to help. Good pick-up service and transportation to the airport. The car in very good condition. Just add that when picking up the car it would be good to warn of the strict speed limit at 90 km / h because in the rest of Europe we are not used to it and on the road there are few traffic signs that remember it. They put a fine on the first day of 80,000 kr for going to 110 km / h !!!!! It spoiled
It was perfect with everything we needed
I had a great experience with Lava Car Rental. They were there to pick me up when my flight arrived and dropped me off as well. The car was new and worked perfectly. The staff were friendly and professional. It was easy to find on my return trip. Thanks so much!
Si,mucho. Muy cómoda y práctica, con todas las comodidades q se podrían pedir a la furgoneta (muy bien preparada, equipamiento completo)
No issues at all. Loved the service and the comms were great. One little thing was we booked through northbound.is and had a 2030 return time which wasn't reflected in the lagoon contract. But a quick phone call to your head office had it sorted in minutes so it was no issue!
Airport shuttle drivers were absolutely lovely
Quite good to deal with, emailed us back promptly when we ask questions. The car was in good condition, drove well but had some minor maintance problems.
I was overall happy with the customer service provided and I ordered an I20 or equivalent but I received a Fiat Panda which in my mind is not an equivalent car to an I20. Much smaller. I raised this with the person who served me to be only told it was an upgrade! Service and communication was good though so my only negative comments was the car I received which in my mind was not an equivalent.