Reviews for Rental Car In Iceland in Iceland
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Great
Good
We have hired many a hire car before but never had one in such an old beaten up condition as this. It did not fill us with confidence on pick up. It was obviously well used, many thousands of km on the clock, bashed, scratched, the rear doors felt like they might fall off, the power sockets were a bit unreliable/rusty, etc - I could go on…….. Having said that, it did the job perfectly and went everywhere we wanted to go without incident (and we travelled a long way, used F roads etc). So maybe looks aren’t everything. It was reliable and that’s the most important thing. The Lava guys were very helpful and efficient too. I would recommend.
Good
CONTRAS: El estado del coche es el peor que me he encontrado en alquileres de coche: 274.000 Km., el freno de mano no funciona, el volante había que tenerlo un poco girado para que vaya recto y todo el viaje con luces de error de motor, error electrónico y error de presión de ruedas.
Aún así, el coche ha funcionado bien y ha hecho su trabajo, pero cada día con la intriga de si nos podría dejar tirados en cualquier momento.
Outstanding!
Excellent
Outstanding!
Outstanding!
Excellent
Good
Nice pick -up at the AirPort.
Outstanding!
A representative of LAVA car rental supposed to waiting for me at the airport with my name sign. At the time of the booking I had provided my flight number and landing time. In reality nothing from above happened, no one was at the airport. I waited 20 min. and give the rental company a call, they said that I need to wait another 15 min. After that given time I rang them again and they said to wait another 15 min. After 20 min I tried to call one more time and no one pick up this time and machine answering come in place. I definitely thought that this a scam!! I’m spending already 1 1/2 hours at airport after my plane was landed, eventually someone with sign LAVA come to airport and I started asking questions. The
Outstanding!
Outstanding!
Very pleasant to deal with, helpful, very easy to collect and return with options. Prompt pick up and delivery to the airport. Would definitely use this company again when we return.
Excellent
Good
The car worked well.
At pickup we told the company that we would drop off the car at 5:00am, their opening time. When we arrived, there was no one at the office. We called and no one answered. We emailed and no response. In the end we decided to drive to the airport and park the car there.
We have not received an response to date. This is unacceptable.
Outstanding!
Fine
Excellent
Outstanding!
Outstanding!
Excellent
Outstanding!
Outstanding!
Excellent
The plate underneath wasn’t attached properly so it was very noisy going over gravel roads. We had a headlight out and also found it could have been a little cleaner in the glove compartment. But the car itself did the job and was comfortable.
Outstanding!
Outstanding!
It started with the fact that at the agreed time after landing no one was at the airport to pick us up. Only after a call someone came. Space was then in the bus for 8 people, but there were 12 people at the airport and had to be taken. So 4 people had to wait (according to the driver a maximum of 10 minutes). When after an hour still no one had come back, we had to call again (twice, because first no one answered the phone) and 10 minutes later we were then also picked up with the other two people.
We had booked a Dacia Duster 2017 with free GPS. According to the website of Lava Car Rental, they have "new cars" and "reliable technology".
We got a battered Dacia Duster that made very high-frequency sounds, whose airbag lamp was lit, so obviously the airbag was not working (more on this below; these two things we have unfortunately only applied after some time driving) and had no GPS (we felt that was not so bad, because our cell phone could take over this function well).
When we arrived at our accommodation in the evening and our ears were ringing from the beeping, I wrote Lava Car Rentals about the two defects. I also quickly got an answer early the next morning about where I would be and thought that a replacement vehicle would probably be taken care of then. So I wrote down our plan for the day in detail and noted that we would be that evening again in the current accommodation, but then had to go on (we had already pre-booked accommodation).
Then came nothing more, only the next day in the early afternoon (when we were already in the middle of the way to the next accommodation), came the mail with a workshop that we could drive to, which looks at the car. My answer was a bit brusque, whether that was their seriousness, we had already gone further, as I had noted. But the brusqueness can be excused: On the key it was noted that the car must be refueled with petrol, but on a scratched sign on the tank one could see "Diesel" - however, I noticed this only after refueling (fortunately before starting the engine), since it was only better visible from a direction in which I was unfortunately not standing during refueling. So we have directly times around a workshop to have the tank pumped empty and cleaned. Fortunately, the workshop was really eager and friendly, but it took a total of about 2 hours and we had to refuel a second time. Thereupon Lava Car Rental at least directly (after I had to send a picture of the key) said that they will pay the bill for the workshop, for this there is still the 2.0 rating, that actually worked without problems. The fuel bill I had to pay myself, for this I had in the panic when refueling unfortunately no receipt drawn, but also do not know if I would not have had to discuss long...
With the beeping of the car we had now already resigned ourselves, because we did not want to spend longer somewhere in workshops and we had noticed that there are very small speed windows in which you can move, where it then does not beep - with fine feeling in the foot and loud radio it could then also be tolerated to some extent. With the defective airbag, we just hoped we wouldn't need it...
Shortly before the end of our trip we had another incident: The rear door on the driver's side could no longer be closed, it remained open (no matter how hard you slammed it shut, closed it with feeling, pressed it shut and locked it - nothing could be done, the door was open, the mechanism that holds the door shut when it is slammed shut was defective). Of course, you couldn't drive on like that, the door would open immediately if the wind caught it or something. Park somewhere and move away from the car, of course, also did not work, it could have anyone open the car (or the wind would have already opened it to the person). Fortunately, this happened to us at our accommodation and then still in the quite early afternoon (15.30), so I hoped that someone could come quickly and fix the whole thing. So I wrote directly, but no answer came. The next morning then directly very early I dug deeper, because we had to leave the hotel. The answer came then again very directly that there is a workshop in the vicinity, which is requested to take care of it to which we should then drive (I had written that we can not drive, because the door is open, but that only incidentally). 3 hours later I still had no answer, but we had to leave the accommodation in an hour ... On demand then the answer that we can drive now to the workshop.
I didn't feel like discussing any longer that driving with the door open would be a bit difficult, so I just kept the door closed with my hand while driving and hoped that wouldn't cause any problems on the half hour drive....
Arrived at the workshop (here they were again very nice), they tried to solve the problem, but even after half an hour and complete disassembly of the door, there was only the solution: it would have to install a new lock. The mechanic called Lava Car Rental to tell them the problem and at the end of the phone call told us that we would then be contacted by Lava Car Rental now to discuss how to proceed. Of course nothing happens again! So I called and complained that we have not booked a vacation to visit the garages of the country and just waiting for answers from Lava Car Rentals. The discussion was relatively one-sided and the result was that we now have to wait at least two hours until a driver comes - and then they just hung up.
We bridged the further two and a half hours in a Lava Museum, which was interesting and entertaining, but actually not on our list...
The replacement car was then a Dacia Duster, which we would have liked at the beginning: relatively new (although already 160000 km down), with GPS and without any annoying noises. So there are the reasonable cars at Lava Car Rental! Unfortunately, our trip was now already over and we had booked two more nights in Reykjavik - so you don't really need a good car for that anymore...
But I would now like to add to this negative review that I think it is due to one person in this store. The guy seems to be absolutely overwhelmed with the job, while the actual driver for the shuttle was very eager and also the young blond man who brought us the replacement vehicle made a reasonable and helpful impression. Unfortunately, not the overwhelmed guy has accepted the car from us again, I would have liked to tell him a few bars... So we have spent a day and a half with workshop visits and a few hours waiting, which would certainly have ruined the complete vacation on a shorter trip, so it was at least "only" very annoying.
Outstanding!
Outstanding!
Outstanding!
Good
Good
- it was a little unclear who was providing the rental. we rented from Northbound and the voucher said Rental Car in Iceland. It was not until I contacted the vendor that I realized the rental company was Lava. It would be good to clarify this right up front.
- The car itself was good, except the the tires were very low on tread. We did feel like we were hydroplaning at times.
- The GPS was useful to have, but did send us down dead end roads and seemed to be confused at times - even getting us out of the airport.
We had a great trip and having a 4WD vehicle at a reasonable price really helped us.
Outstanding!
Outstanding!
Outstanding!
Good
Good
Outstanding!
Cannot fault anything with the car or the service received.
Good
Outstanding!
We had problems picking up the vehicle because we did not know that the company was Lava car and above all because we did not know that Lava Car was outside the airport. I think they should have explained it in an email. Otherwise, all good .A beautiful country !!!
Thanks for everything
Outstanding!
Prezzo onesto