Nordic Campers Reviews4.2/5 76 Reviews
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My experience was awesome. I loved the mini-camper van and its great flexibility. I will definitely return to the Land of Ice and Fire and rent again from Nordic Campers . . .Julian • 18. Sep 2018 Rented a Dacia Dokker from Nordic Campers in September 2018
Very good experience . Nordic campers showed great courtesy in hospitality and great professionalism. We were very satisfied with the free pick-up service at the airport and the efficiency of the vehicle.Maurizio • 17. Sep 2018 Rented a Renault Trafic from Nordic Campers in August 2018
We had a great experience booking our caravan with Northbound. The client support was available an pretty fast before, during and after our trip. They are very nice people always there to help out. Thanks a lot!!Alvaro • 11. Sep 2018 Rented a Fiat motorhome (6 persons) from Nordic Campers in September 2018
Perfect, nice team, great support. Everything was fine. Thanks for making this amazing iceland round trip a nice experience.Denis • 03. Sep 2018 Rented a Fiat motorhome (6 persons) from Nordic Campers in July 2018
We had a great Icelandic experience thanks to Northbound. They helped with everything and the motorhome was in perfect condition.Daniel • 27. Aug 2018 Rented a Fiat motorhome (4 persons) from Nordic Campers in July 2018
Despite my poor English, I will try to describe my experience with Nordic Campers.
Establishment of the file: Professional but after a long wait (there were several people before us)
The vehicle (Dacia Dokker) was perfectly clean and well equipped.
I asked for the car user's book, I was told there was none, but later I found it in the roof compartment above the dashboard.
The car is big enough and comfortable for two people, the internal heating system (engine off) is very convenient and very powerful.
The power of the engine makes driving enjoyable, and consumption (about 5.5 l / 100Km) is reasonable.
We traveled 2000 km without any problem.
We cleaned the car and returned it where we had seen it.
An employee from Nordic Campers kindly brought us to the airport.
Firstly,we had a great time in Iceland. The van enabled us to do this.
Booking the van through Northbound started out very easily, but soon got very confused when we heard that the model of van was changed to an earlier model and price changes were made. Alot of emails later we came to an agreeable figure.
The van we received certainly showed its age and possibly was not detailed very well before pickup, the luggage space under the bed was very dirty . The windscreen had 4 large chips in the drivers vision area. At the end of the trip the front brake pads were completely worn.
The front suspension had serious issues and on return I recommended that the vehicle shouldn't go back on the road before being thoroughly checked out.
The vans interior was very basic in its fit out , but chosen through Northbound because of mainly cost , and seeing other vans on the road , we got exactly what we paid for.
The van was equipped with everything we needed to be self sufficient on the road, some of the gear was brand new.
The staff on pickup and delivery were very good, but very busy. A little more information on camping in Iceland would have been greatly appreciated. On return , the timing was right , and we we were offered a ride into Rekivjik with a staff member which was greatly appreciated.
All in all , we enjoyed our travels in Iceland and met some wonderful people, and would come back as our 11 nights were not enough to see everything as we would have liked , we would contact you again, but would be vary wary of Nordic Campers .
Tanks again Julie and Barry
TERRIFIC experience with Northbound on our Iceland vacation! Our Renault Trafic High Roof was the best cost-benefit option for us to tour Iceland with detours off the Ring Road on our own time schedule and gave us the ultimate flexibility to stop when and where we wanted for the night. The "dinner box" included was a lifesaver for those days when we found a perfect spot to stop alongside the road and prepare a quick meal. It had everything we needed. Northbound's customer service exceeded our expectations. I highly recommend them!Robin • 22. Aug 2018 Rented a Renault Trafic High roof from Nordic Campers in June 2018
It was very good. The camper was confortable, the only problem was the glass on the roof that ws broken and with rain it was raining inside...Loris • 21. Aug 2018 Rented a Ford Transit Connect from Nordic Campers in August 2018
The Dacia dokker was great on gas, and a very simple vehicle. My boyfriend and I found that the beds were more comfortable than we expected, and it was definitely enough room for the two of us. All necessary utensils were provided for us which made things simple, including propane for the gas stove. The staff at Nordic campers were very friendly and helpful, giving us travel tips and recommendations on sites to visit. Additionally, we had spent a decent amount of time looking at camper van companies, and found that this was the cheapest option for what we wanted. I would definitely rent from Nordic campers again. Thanks for the amazing Icelandic experience!
Johanna and Jeff, from Canada
The experiencewith Northbound was very good. The pick up and drop off were very easy and the support during the trip was almost always available.Elena • 19. Aug 2018 Rented a Ford motorhome from Nordic Campers in August 2018
We were very pleased with our experience with Nordic Campers.
Upon arrival, the shuttle service was convenient and helpful since it was very early in the morning.
Once at Nordic Campers, the associate went over all the details on the rental and the items included and excluded. He was very helpful with some of the items we added on (propane tank) and also did not pressure us to add anything else we didnt need.
The vehicle was very good. We had an older model Fiat. The vehicle was in good condition and was not a concern for us throughout the trip. The interior was very clean and neat.
We were very pleased with our experience and would surely recommend Nordic Campers to everyone who asks.
The van we rented was perfect for the ring road! It came with lots of cooking supplies, a comfortable mattress, a great heating system for nights, the car handled well, and it was very clean. Plus, the staff was very nice and accommodating. 10/10 would recommend!Jeffrey • 19. Jul 2018 Rented a Dacia Dokker from Nordic Campers in July 2018
Very nice, convinient and comfortable pick-up with name tag from the airport. Same for departure. Car in good conditions as described. Small derivation with chairs and table was solved easy. Well overall experienceFabian • 13. Jul 2018 Rented a Dacia Dokker from Nordic Campers in July 2018
I am very satisfied with the company and the excellent service. The car is a good budget option and i had no issues with it. we slept in it better than expected :)Zdravko • 12. Jul 2018 Rented a Dacia Dokker from Nordic Campers in June 2018
Pick up, drop off, and the airport shuttle were convenient and we loved our camper van. We were able to explore so much of Iceland at our own pace and comfortably. Thank you Northbound!Jessica • 11. Jul 2018 Rented a Dacia Dokker from Nordic Campers in July 2018
We loved driving the Dacia Dokker around Iceland. It's easy to drive and since it's little, it's also easy to park. It was very comfortable to sleep in with the big cushions they provide and by scooting the seats forward, it is plenty long to lay flat. The kitchen compartment had all we needed, including extra fuel. When we needed the cabin heater, we folded the cushion back to better feel the heat, since the fan blows below the sleeping platform. It was easy to return the camper at the end of the trip and get a shuttle back to the airport. They were quite busy when we picked up the camper, but did take a minute to tell us what we needed to know before we headed out.Claire • 07. Jul 2018 Rented a Dacia Dokker from Nordic Campers in June 2018
I had a very pleasant experience and other than a minor hiccup getting picked up at the airport (I don't think I gave a great contact number but no worries), we had a great time and experienced great customer service!Charles • 06. Jul 2018 Rented a Dacia Dokker from Nordic Campers in June 2018
Getting a camper was the best move we made in Iceland. Nordic Campers was great, they were there early for our pickup and the office is open 24/7 so drop off was a piece of cake.Scott • 03. Jul 2018 Rented a Dacia Dokker from Nordic Campers in June 2018
We loved the camper van and had a fantastic time in Iceland.
Pros - Iceland is awesome. The camper was awesome. You saved our swimsuits which we left in the car (thanks so much). Including all the cooking gear was key and super useful. The prices just can't be beaten.
I know you're a new company, so wanted to give a few small ideas which would make it even more epic:
1. Get some better pictures for your camper: https://www.northbound.is/rental-car/550/2016-dacia-dokker?c=camper&o=low_price&l=keflavik_airport&dl=keflavik_airport. Plain white, windowless vans don't have the best reputation in the US, so taking some pictures from side which has the logo would be much better. My wife almost vetoed the van based on the pictures, but I persuaded her otherwise. Once we were there, we know we'd made the right decision.
2. Include a lighter in the cooking supplies. We had to ask to borrow other camper's to get the stove started
3. Add a matress cover or fitted sheet over the foam. The foam doesn't really clean very well...it'd be nicer if there was a cover to cover all the hairs and stuff. It'd also probably make cleaning easier for you.
Hopefully that helps :D
We had an amazing time and will recommend it to anyone else we know going to Iceland.
I'm totally happy with as well the car as the super friendly staff.
I booked a Dacia Dokker for 12 days. Easy pick up and return. Most of all I liked the heating system.
When I returned the car, I forgot few things in it and they brought it to my hotel. So grateful!
Would definetely book again here. Also the cheapest prices I could find!
Easy and affordable. Very close to airport. Personal shuttle to rental from airport and back. Open 24hrs. Our camper was like new.Daniel • 28. Jun 2018 Rented a Dacia Dokker from Nordic Campers in June 2018
Everything with Nordic Campers was fluent. Pick up from airport was on time, same with drop off. The car was also running without any problems. The staff were kind, gave some traveling tips and advice.Vaidotas • 07. Jun 2018 Rented a Dacia Dokker from Nordic Campers in June 2018
The vehicle worked perfectly for one person. However, I doubt that the provided mattress would fit for 2 persons.
There were some minor problems with Nordic Campers: the fuel tank was not - as indicated by the staff - 35% full when I picked up the car, but it was empty. I had to return to the rental station to have fuel added. The gas cooker was missing in the box of utensils (was added upon my request); there was no pillow provided as indicated when I made the reservation; and a water container was missing.
All in all, the experience with Nordic Campers was so-so. However, Northbound Travel´s staff was perfect to work with.
Friendly staff. Nice to got the pickup and drop off from the airport.
The van was comfy, bed was nicely flat and firm, all stuff needed was there. Passed a week wandering about Iceland.
Comfortable to drive and quite solid.
Other than a minor delay with the pickup in Reykjavik, everything functioned very smoothly. The diesel camper van drove like a champ with excellent handling and smooth power delivery as I drove around Iceland on the Ring Road experiencing breath taking scenery and geologic activity everywhere I went. It sure beat dealing with a tent in a variety of weather conditions including snow, rain, sleet, mist, high winds, and temps in the 30's and low 40's. Runar Thor, the owner, drove me to the airport from the Keflavik drop-off operation. I was amazed at the number and different types of vehicles that they have acquired in a relatively short period of time. Thank You / Þakka þér fyrir
Very good... except that pick up at the airport was late and the shuttle was quite late when we needed it to get back to the airport. Fortunately, one of the employees gave us a ride there and we made our flight on time. I think including a map back to the facility would be helpful to those of us who do not read Icelandic. I would rent from Nordic Campers again.David • 29. Aug 2018 Rented a Dacia Dokker from Nordic Campers in August 2018
My experience was exactly what I expected it to be. We were picked up at the airport after our flight and drove a short distance to the office. Paperwork was easy. Keys in hand. Off to explore. The Docia Dokker was perfect for my wife and I. It was comfortable to sleep in. Handled the dirt roads like a champ! Heating system was a great addition. Plan to return to Iceland and would use northbound again. The only suggestions I would have: 1) Get a quality non-stick cook set. 2) Curtains for the windows.Matthew • 08. Aug 2018 Rented a Dacia Dokker from Nordic Campers in July 2018
Was quite an experience....had a few hiccups at the beginning, but the overall convenience of this camper allowed us the flexibility to see all the great sights of Iceland without breaking the bank. Good equipment, pickup from and delivery to airport, plus multi-lingial personnel helped make the process fairly quick in checkout/check-in. There is no way you can compare the cost of eating out everyday, transportation to all the sights/excursions and ability to stop anywhere for a bathroom break to what this allowed us to accomplish. Give them a shot......they'll be under cost of the expense ones (most others in same industry).James • 05. Aug 2018 Rented a Fiat motorhome (4 persons) from Nordic Campers in July 2018
all aspects of our rental were very good. the only issue we experienced was having to wait 90 minutes to get picked up by the nordic camper representative.Brian • 02. Aug 2018 Rented a Dacia Dokker from Nordic Campers in July 2018
it was agreat expirients for us and the camper was well equiped and all things in order
when we gave back the car, the people was very lazy.....
The experience was great! I had not problem with the camper, and everything went fairly smoothly. The only complaint I have is that they forgot to pick us up at the airport and it took us over an hour to get in contact with them and get picked up.Jacob • 11. Jun 2018 Rented a Dacia Dokker from Nordic Campers in June 2018
The van rented was very godd, although a few extras were missing - matress cover, water container... but overall all good. super positive experience with northbound, which gave us super prompt assistance with our reservation changesAndrea • 23. May 2018 Rented a Dacia Dokker from Nordic Campers in May 2018
Overall the experience was pretty good. The only thing that was frustrating was how long it took for pick up. It seems liked that front desk staff wasn’t sure what they were doing and it made the process fairly slow. However, the accommodations were up to par they made sure we were equipped with all the right tools.Tehah • 17. Sep 2018 Rented a Dacia Dokker from Nordic Campers in September 2018
The camper was clean and in great condition, ideal for touring the south coast. One thing that could be added would be a matteres of sorts in the back as it was a little uncomfortable sleeping on the hard board but was fine for a few days. Really friendly and helpful staff though it did take a short while to get the vechal as everyone arrived at the same time and staff seemed a little flustered. Overall was exactly what I was looking for and at a great price!Amy • 11. Sep 2018 Rented a Dacia Dokker from Nordic Campers in September 2018
Good so far. Needed to wait about 40min till to get the camper but in the end everything worked fine. The camper was already a little bit older but for us good enough. Price is high as everything in island. We had some issues with the drain sensor which was most probably defective and show after a short time already that the tank is full. everything else fine thanks.Raphael • 07. Sep 2018 Rented a Fiat motorhome (6 persons) from Nordic Campers in August 2018
We were collected from the airport and checked in promptly and the camper we hired was clean and well stocked with cutlery, utensils and pots/pans. Everything in the camping box contents looked in very condition. We had one missing item which was replaced for us without any problem. We had booked a basic camper and it was just right for our short trip. 24 hour opening was really helpful for us as we had an early flight at the end of our stay in Iceland. We were happy with the service we received.
We would recommend that customers always check any hire vehicle carefully before they leave the rental place, ensuring that any previous damage is noted and that all items (in an equipment box) are available. An equipment checklist might be helpful so that any accidental omissions can be sorted out before driving away.
Our experience with Nordic Campers was good.
We had to overcome a first general impression that was negative: 1 hour wait at the airport and unclear information about who would pick us up + 45 min wait at the rental place. A camper that did not match the model we chose online (no bed at the back, so we had to unfold the bed below the dining table every night) and that was older than expected.
Yet at the end, Christos, the manager has been great: good explanation, available, honest, service oriented. He made of our experience a good one. We warmly recommend Christos and we hope that the above points mentioned will be improved: accurate camper pictures, differentiation between model, accurate information about the pick up, etc.
very good experience in generally . caravan was in good condition .
i was a little bit disappointed that we had to pay for everything extra like bed kit, gas , camping chair etc
i think these things should be included reminding the quite high renting price.
and : i am used to get the car with full tank, not ca 35 procent . it makes it more complicated for returning .
the watertank should be full by getting the camper( was quite empty ).
but in summary we enjoyed our road trip very well.
Northbound support was excellent. Really we do appreciate how Liam answered all of our many questions. The employees of Nordic Campers also gave the best of us to help us. The sleeping mattress and camping equipment were really good. But we must tell you that we had a feeling the something is wrong with the management of the office in Keflavik. One day it was impossible to get anyone on the phone for five hours and also it was impossible to receive exact instructions for changing the flat tire. At the end, everything worked fine, but also we had a strong impression that you need more people in Keflavik office. There was a lot of waiting and stress among other customers. We are traveling a lot and have a lot of experience with renting the cars around the world and this is our honest opinion. You and CC car rental should work more on the management level.Davor • 16. Aug 2018 Rented a Dacia Dokker from Nordic Campers in August 2018
The price is really attractive. The vehicle is in good condition and fuel efficient as well. Staff were friendly and processed our rental and return quite quickly. The heater on the van works well and kept us warm at night. There was no foldable plate windshield provided so we couldn't really cook as the fire always get blown off. Overall its a good experience. The only downside is that we waited for 2h at the airport before we finally found the pick-up guy.Yiming • 16. Aug 2018 Rented a Dacia Dokker from Nordic Campers in August 2018
Generally, we had a great time with the camper. It was the perfect size for us (2 adults and 1 teenager). And we loved the campgrounds we stayed at. A couple of things were wrong at the start: they weren't going to give us the camping package until I showed them the email where it was discussed. Also, there was no electric cooler as was mentioned in the description of the van. We had to build a make-shift cooler from a plastic box wrapped with a camping ground cover pad. One more thing, the fuel tank should be given to the customer as full. It was at "80 %" to be returned at 80% full. Do you know how difficult it is to fill a tank to 80%? We ended up returning it at full. Iceland is wonderful. Thanks for your request for commentsEllen • 12. Aug 2018 Rented a Renault Trafic High roof from Nordic Campers in August 2018
Almos perfect. We had a little problem because we got stuck in mud and we discovered that the ring to pull the camper was broken.
Hot water doesn’t work either.
We had a wonderful time in Iceland, only the weather could have been a little bit better ;)
We were satisfied with our car from Nordic Campers, both picking up and dropping the car went without any problems. We even got a nice discount on one of our insurances.
We only got slightly confused about Rent A Wreck (who we got changed from to Nordic Campers) cause they did not seems to noticed that we are in fact not renting a car by them. They called and mailed us several times.
Overall it was nice, no issues. A couple suggestions: have a can opener and corkscrew, and maybe something to make coffee in. You should consider another method of getting the heat out from underneath the bed. I think too much is left there. Large vents behind the seats which match the large vents in the cross member. We stored food with the dishes and that area then gets too hot because of the vent.
Van was good for the 4 adults and our bags. We liked having the yellow van as it was easy to spot. Could have used more info about seatbelts, heater and water drainage. Seals on windows and doors not great so noisy and cold. Check in was slow and headlight was out so took even longer to leave rental building. Had to call shuttle and wait for other party. Shuttle to airport was very quick.Mark • 12. Jul 2018 Rented a Renault Trafic High roof from Nordic Campers in July 2018
Process of being picked up and receiving the Mobilehome was very smooth and easy, also the return went very smoothly. Just hoping there will be no unexpected charges coming later. We were 2 guys on a photography trip so we chose a 6 berth to make sure we had sufficient room for us and all our gear which we did. Not sure how 4 people would find the space but then we are no experienced campers. The staff were very friendly and helpful. The mobile home was easy to use and reliable. Would have been better if you could have arranged the weather for us 4 days out of 5 was rain and mist.Stephen • 26. Jun 2018 Rented a Ford motorhome from Nordic Campers in June 2018
I found the company really kind and with a nice equipment. they included some devices such as a hitter which was really useful in our trip. The vehicle was clean and in good conditions and the personal was kind and helpful all time. Personally it would be nice it some storing furniture could be added to the campervan, but despite that, the camper has good quality/price balance. Thanks a lot!Alaitz • 04. Jun 2018 Rented a Dacia Dokker from Nordic Campers in May 2018
We loved our trip with your Daccia Dokker Campervan.
There are some points though that we think you could easily improve:
- We didn't get an introduction to our van. We had to find out how everything works ourselves.
- The dishes included in the box in the van weren't clean. There was moldy tea bag in our tea pot.
- The cutlery included in the box in the van is very fragile. Maybe invest in some better and stable cutlery.
- The heating system didn't work well at the beginning. After contacting your emergency hotline (which was great, the person we talked to was really helpful and nice), we had to go and see a mechanic that had to blow through the pipes cause it was all congested. Maybe you could check the pipes everytime before rerenting the vans.
- When contacting your Reykjavik office to ask how clean we have to return the van, the person on the phone just said "Well yes you have to clean it inside and outside". So we drove to washing mashine to get everything clean outside and to vaccuum clean the inside and also to dust off the inside. When arriving in REY the person who welcomed us said that wouldn't have been necessary, a rough cleaning would have been enough.
It would have been great to get clear instructions about the cleaning.
We hope you consider our points and improve them!
We would probably choose your company again anyway cause we also like the inconspicuous style of the van (other than Kuku or Happycampers, they have really crazy cars).
As advertised, the motorhome was not new, but was in general fair condition. We encountered three issues we did not expect and should be taken care of:
1. We had an engine problem on our first day of the trip that got us stuck for 18 hours until the mechanic from Nordic Campers was able to arrive with the replacement part. We might just be unlike, but proper maintenance should avoid this situations.
2. The windscreen wipers' controller was not working well and many times the wipers did not respond, creating a security risk that could have ended up in a severe car accident.
3. One blind did not work properly and sunlight was comming into the motorhome early in the morning (not big deal).
Didn't get off to a good start when no-one was there to pick us up at the airport and no-one answered the phone number we were asked to call if this happened. It turns out they pick up every hour on the hour so it would heave been helpful to know this in advance. The van had done 36,000 miles and needed servicing; the oil change warning was on continually, the ABS developed a fault and there was a leak from water system which ran across the van floor. The electrical lead was faulty and we couldn't plug in the first night but we went back the next day and they provided new ones which were fine. Overall, they were helpful if a little disorganised and the van got us right round the ring road which allowed us to have a fantastic holiday despite these problems.David • 02. Sep 2018 Rented a Fiat motorhome (6 persons) from Nordic Campers in August 2018
The camper was running great but felt run down. There were no long stairs to climb in bed above tge drivers seat.
The fridge was only working on gas. It didn’t cool on battery or electricity. The controlpanel didn’t work on battery when car was switched off.
Apart from these issues we had a great time and truly enjoyed iceland.
It also would have been nicer if it was possible to get insurance without any selfrisk. We took the top insurance package and still had 100k isk self risk.
It was challenging at start but ended well. We had to wait for more than 1 hour at the airport before pick up. We then were offered a motorhome with no bunk beds in the back (only one couch, a convertible table and the over cabin bed) for 5 persons! Moreover, the campervan had cracks on the window and a broken rear mirror. We eventually changed the motorhome to a bigger one for the same price, as we explained that it was impossible for our 3 kids to sleep in the narrow table bed (they are 185 cm tall!). The persons really was helpful and efficient changing the vehicle for us, and we then spent 10 wonderfull days of camping!Stephan • 22. Aug 2018 Rented a Fiat motorhome (6 persons) from Nordic Campers in August 2018
I enjoyed my travels in the motorhome. The big issue that I had was that it was not aligned and pulled to the drivers side. Some better maintenance on the vehicles would be a big improvement. Customer service was very good.
OK. Some things on the van did not work or were missing which we only discovered once well on route (half the curtain between the driving bay and rest of vehicle; something to light the gas; and it took us ages to find a gas station that sold gas cylinders - there is no point renting a van without gas so a cylinder with gas should be part of the package; and to get the gas stove to work we had to hold down the buttons with something otherwise the flame went out; impossible to open vent above double bed because of missing handle; window blind on left side above table would not stay up so impossible to keep out the light which made sleeping difficult given short nights). There was an orange light on the dashboard that sometimes came on indicating the engine struggling or the disc slipping (?) - in 40 years of driving have never seen this symbol so spent a lot of time worrying the fan-belt or clutch was about to give up. The electric cable was too short in three of the campsites we stayed at so could not connect to electricity and did not find a shop selling extension cable of suitable amperage.
otherwise comfortable and clean - we will be coming back and renting a camper - but next time will try to find a more recent vehicle even if a bit more expensive.
General review it was good. However the first impression wasnt that god. We had to wait two hours and nobody contact us to tell what happened and why they were late, so the airport stuff went to the office to see what was happening. In my opinion they didn't manage that situation in a proper way, because we could have move to the office if we were told to do so. Next time I hope they call or send email to the customers so it didn't happen again.
The camper was good it had some small issues to be repaired but they didn't make any impact on our trip. The experience in iceland was fantastic and we hope to come back soon.
The office was very hectic and they were very unorganized. When we arrived there was only one man at the entire place, but there were a lot of people dropping off and picking up.
When we receive our camper everything looks great! The guy shows us how to use the back heater and off we go! Our 4th night on ring road we experience a storm. It was very cold, windy and raining very hard. Our van started leaking and our heater did not work. It was a miserable night. Our sleeping bags and pillows were soaked and it was very cold.
When we mentioned this when returning our van the guy behind the didn't seem to care very much. He just brushed us off and continued to help the next customer.
The booking process was correct, price and conditions were corrects too. Once there we had to pay 100 euros for propane gas, we thought was included. The Motorhome was clean but the battery was totally empty, after a chat with owner he gave us as a solution stay over and charge it with his own electricity, but obviously we didn’t expect stay a whole night at book office. A part of this, the RV was correct, some imperfections as fuel indicator broken, so was hard to control the fuel levels. This kind of things must to fix it before rent but the most important things , the RV must to be full and ready to go, no matter what. In spite of everything, it was a great experience. Thank you.Javier • 15. Sep 2018 Rented a Fiat motorhome (3 person) from Nordic Campers in September 2018
Heater broke, Spare tire was thrown in and not secured, the lining on the door kept coming off, I had to wait 3 hours before a vehicle was ready.Kalvin • 28. Aug 2018 Rented a Dacia Dokker from Nordic Campers in August 2018
Airport shuttle was late, we waited 45 minutes. (Nordic Campers) Contact provided in the booking cannot be reached. We dialled like 3 times and no one picked up. When we asked them about the phone number (to check whether it is working or not), they explained to us that sometimes there's a queue, and they have yet to set up an auto reply bot advising caller on the queue.
Pick up process was ok. We were upgraded to the larger Renault Traffic, which we very much appreciate, although it consumed more fuel. The staff didn't care to explain how to use the car, he didn't even bother to walk out with us to inspect the car. We asked about heater (is there one, how to use it), and they can't even answer us properly. We had to figure everything ourselves. Even had our first night sleep without the heater, cause we only figured that out the next day. Pillows were provided but not blanket, we had to pay another 25 EUR extra for sleeping bed rental. Burner was provided but no gas can. Otherwise, everything else was ok.
No major issues with the camper van.
We wanted to ask for a few hours extension just before our flight the next day morning at 0700 hrs. We tried calling the contact number, and again no one answered. We called the mother company City Car Rental (Reykjavik office), and immediately someone answered us. They were kind enough of grant us 5 hours extension for no charge.
Really the experience was not very good.
We arrived late to the Reykjavik airport, around 1:30 AM and Nordic Campers transfer arrived more or less in time.
Around 2 AM we were ready to leave and when we tried to start the motorhome (Ford), the engine was broken, that means that they didn't review the vehicle to ensure it was working correctly.
They provided us with another motorhome (Fiat). We moved all the luggage to the new van, and then we notice that the second bed in the dining area was very small (around 1.50 meters or less).
Nordic Camper responsible tried to convince us that it was fine and that we could use it as a bed without problems. I had to literally lay down in the bed to show that it was impossible to use.
They didn't have more motorhomes available and the solution that they give us is that we should drive with the new van to the nearest camping (at 3 AM), sleep in the camping and then return at 8 AM when they open the office to get a new van.
This solution was a nonsense, pay a camping, and sleep only a few hours in a van with children beds, so we suggest to sleep directly in their parking in the original Ford motorhome.
At 8:00 AM we talked again with the person at the Nordic Camper desk (this person was much more competent than the one in charge the previous night), the mechanics checked that the engine was broken and they gave us another van with 4 full-size beds and a working engine.
We were aware when we rented the motorhome that it will not be the latest model, but we also found a couple of problems during the travel.
The first one was the handbrake, it was not working correctly and it was needed to leave a gear on to park. Also, the locking of the fridge was not working and we had to lock the door with the luggage.
In summary, maybe we had bad luck, but it seems that Nordic Campers doesn't have enough personnel and procedures to ensure that they provide a good quality level to their customers.
Airport pickup was late - we were unable to make contact with the company during this time
Staff - staff member going over rental paperwork was not friendly and said it was our fault the airport pickup was delayed
Emergency - we had an issue on the weekend in which we needed to contact the department nd the emergency hotline was not answered at all, we called 7 times over a two hour span. The regular line to the department took 3 times for an answer, we were lucky we were not in an emergency as this would have been an even more serious issue
The van - the actual van was wonderful with all the amenities we needed! The price was also ideal in comparison
Everyone at Nordic Campers was great. The camper itself was fine, but not anything like we were led to believe on the page when we booked it (or maybe we didn't read everything correctly). We had looked at other companies offering similiar cars and Nordic Campers was a bit cheaper so we went with them. However, looking at the many other campers we saw in Iceland, the Nordic Campers are by far the most bare-boned, so to speak. We had to beg for chairs, no camping table, had to pay extra for a food box, no storage near the beds (in the form of hanging bags or the like), no curtains, , we had just a uncovered mattress filling for a bed, and the list goes on and on. We had a good time and learned to love the camper but it was a rocky start and because of the lack of equipment we would perhaps not recommend Nordic Camper (although everyone at Nordic Camper was great and the service (pick-up and communication and the like) was great.Kirsten • 16. Jul 2018 Rented a Dacia Dokker from Nordic Campers in July 2018
In general the experience was good. Only trouble was that we got the van after having to wait for the pick up from the airport and then to get the van at the rental spot. It took 2 hours but we were compensated by getting GPS, although needs to be updated because map from 2012, and took a couple of detours because of that. Alberti also gave us sand&ash protection to compensate our wait. The third night the heating system started smoking and had to disconnect the battery to make sure we don't burn alive and tried to call Alberti and the emergency number we were given, but no one answered after several tries and no one called us back.. So we slept what we could(none) in a freezing van the last night. Also the 2 first nights the heating wasn't working properly and got cold, then had to adjust the heat for hotter. Thermostat not working properly. We got 10% of our money back which could've been more. First in Keflavik the service was really nice and the car overall trustworthy. Just the problem with the heating and in the shop in Reykjavik the service was not so friendly and we didn't get the chance to check the car together with them
Also the discount chip token didn't work at least at N1 when buying coffee etc. Didn't try that with gas because had a prepaid card for that. Iceland was amazing. Took the ring road and we will definitely come back to your beautiful island with friendly people! If only everything with the car rental would've been good, after all this was our honeymoon.
Hopefully at Nordic Campers these problems will be solved, and we might consider renting from there the next time, but at the moment we feel getting the next rental from another company, still maybe through Northbound, because everything worked well with the booking and customer service from you guys.
The vehicle was old and dirty. Nobody explained to us anything about its operation. When it broke down, we did not receive assistance from the company. We had to take the vehicle to the garage. They did not respond to e-mails or text messages, and when they answered the phone they were quite unpleasant and rude. We lost two days with the damaged car outside a garage. To finish, no apology or compensation.David • 25. Jul 2018 Rented a Renault Trafic High roof from Nordic Campers in July 2018