Reviews for Nordic Car Rental
Car was very used but in decent conditions, fit for the trip at the best price we could find.
Everything smoth and easy with friendly customer service! Suzuki Vitara was a good choice.
The car was clean and ran well. No problems.
We got a Hyundai i10, which was similar to the Kia Picanto. It was in a correct condition and there was a professional method to indicate the dents and scraches. The pick-up at location was also correct and on time.
In general the car we got was good, we didnt had any flat tiers or unnecesary stops.
However there where several things which dissapointed us, fisrt there was a problem with the fuel meter and we were afraid the car wont have enouth fuel even though we kept refuling it. Thats not a giant issue but no one told us about it in the rental company, we had to discover it by ourselfs. Second thing was our back door who just never remaind steel while we opend it which was dissapointing because we where planing on sitting in the back of the car which was impssoble.
renting from Nordiac Car Rental was an awful experience. First, there was no one there to pick us up like the paper said. We waited 45 minutes and the “emergency number” is not answered ever. Then, when we were finally picked up, the company took roughly 1.5 hours to get us a car and others had been waiting for much longer. Finally, they did not tell us the car was a diseal car, despite us not speaking the language, and when we filled the car at the suggested gas station listed, we filled it with normal gas (like we would in the United States) having no knowledge it was only diseal since we don’t speak icelandic. They then claimed the engine was ruined, however, the car was not working well before we filled it. Additionally, we tried to call 15 times in two days without a response. They are now claiming we owe them a fee of 900 dollars for the engine (which we did not ruin, and if the diseal contributed to the problem, they did not inform us) and for a towing fee which was unnecessary considering we were able to drive the car and thus it did not need to be towed...
Free Cancellation & Amendments
Hi, we have had a horrible experience. We have booked Dacia Duster, but after our arrival the guy told us that Duster is broken and has only Suzuki Vitara. I want diesel because we have booked diesel car. Impossible - consumption 10L/100km was way more expensive than book a proper diesel car in reliable car rental. The car also had broken lights. Never again!
Average experience as we got a faulty tyre and the tyre was punctured. Luckily, we were not stranded but I want to ask why isn't a spare tyre provided.
Why is the breakdown service provided not willing to handle flat tyre situation? They asked us to get it repaired, in ideal case there should have been a spare tyre or atleast a breakdown vehicle for our rescue.
Our experience was ok with this rental company. Communications with the company prior to arrival were good. They were clear about what we needed to do, fast to respond and it was easy to adjust our booking by email. We did not have a great experience getting our car at the beginning of the trip. Pick up took a long time and was quite hectic as there were a lot of customers waiting on the shuttle bus from the airport. We arrived and picked up our baggage just before 9am and did not actually leave the rental place until close to noon, which was quite frustrating. We would have appreciated more communication, politeness and organization while trying to pick up our car. The car itself was pretty good and we did not run into any issues while using it during our 12 day rental. We dropped off the car very early in the morning (around 3:30am). It was a fast drop off and we got a quick ride to the airport with lots of time to spare before our flight...
First time in my life I had such a terrible experience with car rent. After airport pickup some weird things started. We were driven to unknown company to take a Land Cruiser from them. Unfortunately or maybe not, the only option was to take uncleaned car, but with different conditions (not the same we had in our confirmation from Nordic Car Rental). The price was bigger about 300 Eur and other things I didn't check. We rejected their generous offer and went to Nordic Car rental office to look for the truth. In the office they had another generous offer for us: "we can return your deposit, because we don't have a Land Cruiser that you booked".
Long story short: after some negotiations, we took Dacia Duster for couple of days, until they have Land Cruiser. It ruined our plan , but luckily after two days, we got our car and it was the newer model.
All in all, beauty of Iceland compensates everything!
Sadly your company failed. First they did not have my car then the agent wanted to give me a 11 year old beat up vehicle in exchange for what I reserved and lastly my deposits had not been returned. I ended up waisting 3 hours of my time and my wife was not very happy also she was tired and just wanted to get to our hotel.
Moderate, as my reservation change was not somehow in Nordic Car Rental visible and I did not get the car I ordered 1st day. Also was agreed that in Monday they will deliver the car I wanted to our apartment but when they did not arrived as was agreed I called and they said the car is waiting in their office at Reykjavik and they have only one lady there who does not have the driver license. I got the car 2 hours later than I was expecting and it was not Qashqai but Xtrail
I was generally pleased with the rental and the Dacia Duster. However there are two Issues:
- If you cannot be at the airport for pickup in time, please inform your customers by phone, SMS, whatever. It is no fun standing at the Meeting point not knowing if and when somebody comes to pick you up. I had to wait approximatly 90 minutes.
- I took over the car with the tank 30 % full. When I returned it, the tank was about 75 % full which cost me about 30-40 extra Euros, just because the tank indicator did not show the filling timely. This could not happen, if the tank was full when the customer takes it over (as stated in the rental agreement).
The car had a whopping 150.000 km and left the battery depleted in the first stop, while driving up to the north. In an attempt to call for road assistance, the customer service accused us for making a bad use of the car and threatened us to pay for the expenses rather than helping us find a solution.
The car was great. The rental process was a bit sketchy. My flight landed at 7 am so obviously it was still dark when I arrived to the rental office. I was given a flashlight, led to the car, and told to look for any damage. Then the agent left me there and went back to the office to assist other customers. There were quite a few of us.
I did my best to find already existing damage to the car and mark them on the contract. I did miss one chip on the windshield that I only noticed after I left the office and the Sun came up. I called the office, they told me to take a picture of it.
When I returned the car a week later, I reminded them about the chip on the windshield. The didn't really react and of course there were no amendments to the contract noting the extra damage. An agent checked the car and drove off 30 seconds later, and from what I could tell by business with Nordic Car Rental was concluded...
The Guy who picks us from the airport was very kind and give us some useful information to drive in Iceland. When we arrive at the office we had to check the car and we notice and took photos of everything we could notice without driving the car.
When we take the car to went home we could notice that the car had 260.000km , the steering wheel was pointing right when the car was going straight.... the doors were crooked and the water for cleaning the windscreen was empty (after that we fill it every morning and after 2 times it was empty again)... we actually didn't have the time to change the car.. we call to the office the same night and the guy told us that if the car was going straight there would be no risk and that we wouldn't have problems with you... so we decided to take th car and go for our trip. It was a little bit hard but we do it... maybe someone else not;)
Free Cancellation & Amendments
The car was perfect and price was really hard to beat! That said, we arrived at 5 am and waited at the airport for about 2 hours, while none of the contact numbers worked, not even the emergency number which was worrisome. When someone finally showed up they were super nice and helpful, but it was a tricky start to our trip. With patience it all worked out!!
First vehicle did not work. Second vehicle also had problems. Then tried to charge me for a broken windshield that was there when I got it. Shuttle driver almost made me miss my flight. The price mostly makes up for the hassles though.
Not a great car in the weather conditions that Iceland experiences. Did not feel safe on many of the roads (which were mostly clear) but wind made them extremely hazardous. Next time I would hire a much sturdier car. I would have found honesty from the hire company that the car I am hiring is suitable for Iceland and not a ‘toy’ car as was how it was described on our return of the car. Found this offensive.
We found the condition of the vehicle disappointing.
The back window wiper is simply not functional, and the drivers’ side wiper provides very difficult visibility (although the passenger side is in good condition). The shifting stick fabric is torn appart, and fortunately you were able to provide a USB to cigarette lightening plug connector, otherwise our USB connector could not charge our phone, which would have been a major safety issue with a dying phone while traveling between towns.
Security is our primary concern with this rental car, as the rear window should at least be visible in a stormy winter condition like today.
Unfortunately, for these reasons, we cannot be recommending your company due to the poor car condition.
On a final note, your service was good at check-in, however please make the necessary repairs on this rental fleet. And it look to us that communication between the retail points could be improved for we got a phone call clarifying drop off, even though it was clear from the contract that drop off point would be different that pick-up.
Car was fine - no frills but it did the job
The downside was that we had to wait for an hour at the airport for a pick up. One reason for this was that we were looking for the driver with Northbound in his sign . His sign did not have northbound on it and it was then only once we looked at the paperwork in more detail that it was apparent the northbound is part of Nordic car rental.
We rang twice asking when we would be picked up and the reply was not very friendly or helpful
Do this is something that detracted from our experience
El servicio de entrega y retirada del vehículo, así como los traslados al y desde el aeropuerto fueron rápidos. Ningún problema con el vehículo ni con la gestión administrativa. Buena relación calidad/precio. Lo único mejorable podría ser la antigüedad del vehículo, pero entiendo que es acorde a los precios ofertados. Muy buena experiencia en general. Absolutamente recomendable.
The Suzuki Vitara was a great choice for exploring Iceland.
We loved our vehicle and the overall experience was good. However, checking in and out was a bit lengthy, but staff was friendly. I would recommend more staffing at peak times.
The car was ok, a bit old, but she did her job :)
It was fine. However, the steering was out of alignment and brakes need new pads. The car was not unsafe and drove well otherwise. We own a land cruiser and love it. The front, passenger side door made a loud noise when closed. Previous accident? Overall a good car.
We had some problems with front tyres that were in very bad conditions. The rest was Ok.
Everything was great. Thank you so much for a great experience.