Reviews for Nordic Car Rental
It went really well! The car was in decent condition and we were fine driving with the Icelandic conditions. Didn't expect the deposit but at least we got it all back as we were careful with the vehicle.
We actually had a Dacia Duster. It was good.
It was a great little car. Good fuel milage. Had no problems.
Not very good. We were returning the car in Reykjavik and went to the address circled on the rental form. Hours on the door were posted that it opened at 8 am. No one was there. It was extremely windy and after the second attempt we dropped the key in the tube.
We did very well with our 4X4. The car was great, and reliably got us across many gravel roads. Both the price and the support from Northbound were great.
Price: I looked at many, many different rentals before deciding on Northbound. We were in Iceland in October, so it was off-season, with a risk of bad weather. Northbound was the perfect choice because we got a comfortable 4X4 that could go anywhere, and paid less than most people paid for two wheel drive sedans. We drove around Iceland for 13 days, and the car went everywhere.
On Service: Before we rented the car, I had two interactions with support, and they were both excellent. While confirming my rental, the Northbound representative informed me that I could get a much better car for the same amount, which was great...likely more paperwork for them, and no cost to me, for a better vehicle.
Also, we had a minor problem while on the road, that had nothing to do with the particular vehicle, or Northbound...
All perfect, fast check in and out, friendly staff and car was good.
Free Cancellation & Amendments
Staff were helpful and friendly, upgraded our vehicle free of charge to save us waiting an hour for our original car to be ready, shuttle drivers were friendly and safe. Would recommend to anyone I know looking to hire a car if travelling to Iceland and would use again if I returned.
Easy check in process with friendly employees. The car performed as expected, however, we were no able to use the GPS that I added because it would not charge. I tried both power ports. Also, a map with directions on where to turn the car in at the airport in Keflavik would have been immensely helpful. Yes, I would rent a car from Northbound in the future.
Dear Nordic Car Rental,
My experience with Suzuki Grand Vitara was more than great!!
The ride was smooth, four wheel drive was awesome.
The staff was friendly and whatever I needed they where avaliable.
I sincerely recommend it...Nordic Car Rental.
Good experience - only downside was that we almost got a car without working front lights, as a replacement we got another car in very bad shape (tons of scratches) but it was fine for us. Unit we discovered that this time back lights doesn't work at all. It took additional 1h to get another car - also in a bad external look but once again - we were glad to have a working car. Last downside was that probably due to age of the car and bad shape noise isolation on driver's doors was "leaking" a lot of wind noise (minor issue). Return of the car was fast, also pick up and delivering to returning flight was spot on and without issues. Probably would use again.
The vehicle has 120000 km and many scracthes or damages, then we were not sure to have seen all the defects before taking it and were a little worried before return it. Fortunately, Nordic Car Rental seems aware of this fact and does not try to involve us in unseen damages. Considering the vehicle itself, I think it is limited to some F Road and not all due to a limited distance between the ground and the body. In particular, we have avoid tracks with river crossing or rocky path due to this feature. I think I should have rent a real Jeep 4x4 in order to be confident on F Road. Nevertheless, the car works well, we have no troubles and to summarize we are well satisfied of this rental car.
The car did hold up well during the whole trip. Getting the car and returning were easy. My emails were promptly answered, I had a nice trip.
I really liked the web page, looked clean, nice and easy to use.
But the given provider, Nordic Car Rental was terrible. We had to wait for almost two hours in the middle of nowhere to finally get the car. And the car was in the worst shape I have ever experienced for a rental car. It was old, broken and extremely dirty.
The staff was unfriendly, unhelpful and unprofessional. The driver from the airport was driving like crazy, making phone calls on the way, while searching for a key in his pocket. Worst experience ever with a car rental company. Please do not cooperate them anymore! I will not choose Northbound until I there is a chance to get them as the car supplier!
The car was definitely not the one pictured on the website & there is no point having a 4x4 that's as low as a hatchback.
Car was best choice for the Icelandic roads, since it is compact and in same time equipped with four wheal drive, and all the basic essential function needed, but it was obvious the car was frequently used and seen better days, from the state of it and malfunctions during driving process. Nevertheless it got the job done, where other type of cars struggled on the road.
Free Cancellation & Amendments
It was really good. The service and people were excellent. The car was fine, the only thing to consider is the alignment of the car, you should check that up. I general it was a very good experience.
I hired a car from northbound for about 10 days with some friends. The car had some issues (a faulty window and door from a previous accident that wasn’t repaired, and an unrelated faulty wing mirror ). The tyres and engine seemed to be in good shape.
The price was reasonable and pick up and drop off processes easy and convenient. I would use this company again. Would have preferred a full to full tank policy as much easier to estimate that 5/8 of a tank when filling up (seems to be common around Europe though).
Easy service for pick up and drop off. Friendly and helpful staff. No issues.
Our car rental went wonderfully. Very easy check in and out. No problems. The car was just what we expected and worked exceptionally well for us. Thank you Nordic.
My experience with the customer service at Nordic car rental is excellent. Staff is very thorough and prompt. However, I did not like the Suzuki SX4. We even doubted if it’s even a 4x4. It’s probably the brand/model but I would be more confident driving my Toyota RAV4 in the ragged roads of Iceland.
Everything with Nordic Car Rental was great. An easy pickup in downtown Reykjavik not far from our where we were staying. The drop-off was very convenient as well with a shuttle right to the airport minutes after dropping off the Toyota. All the staff at Nordic were great and for sure I would use them again.
It had an electronic problem but the staff said it was normal. Although, each time the road was climbing, we had a loss of power consequent,
Personnel of this company are professional, but the 4x4 was not in good condition and it is not the car we have rent.
The team at Nordic Car Rental was great - willing to even adjust our pickup time when our plans changed that morning. And returning the van was just as smooth. One suggestion - make sure your larger vehicles have a heater vent in the back! Whoever sat in the third row seat was always cold (yes, it was cold and rainy most of our rental period).
We were with 6 people and we had a very good experience with the Ford Tourneo from Nordic Car Rental. Spacious and comfortable. It took us everywhere on our two week tour through Iceland. Pick-up and check-in in Keflavik was good and very friendly. Drop-off in Reykjavik very quick and easy.
The guys we met at Nordic late at night were very friendly and most helpful.
The car's windscreen wipers however were damaged to the point of being dangerous as 10 miles down the road when it rained I could hardly see where I was going at 12.30 at night. When I reported the problem at the drop off I was told that it was my job to fix it and claim for a new set of wipers when I dropped it off. I feel that it would be better if this was checked before a customer finds out too late!
The car also had no rear wiper at all.