Reviews for Icerental 4x4 in Iceland

Great experience.

Pick up and return were super efficient. Staff friendliness and explained everything in details. Shuttle right on time to pick us.

Icerental4x4 = Perfect Suzuki Grand Vitara 2015 = to much fuel

Firstly, the car stopped working just after less than 12h since I have rent it. The situation was made worse by the fact that the worker who answered my call was very rude and did not allow me to explain properly what was happening with the car. He kept insisting that it was a battery problem and ended up hanging up the phone before I could explain that it was not a battery issue. The replacement car was smaller than the car that I have rent, so I asked to change the car and arranged to pick up the new car at 9 am the next day at the location where we were in the country, but the car arrived 3 hours later. I am extremely disappointed with the service that I received from the company. The customer service that I received was lacking. The staff was unhelpful and unfriendly, and it seemed as though they were not interested in addressing my concerns. I had hoped for an stress-free and enjoyable vacation, but instead, I was met with frustration and I had waste lot of time duthe supplier my holidays trying to solve this issue. 

Thanks everything we perfect

The car was ideal for our purposes of touthe supplier west and south Iceland; plenty of room for three adults and our luggage.

The car was great for all weather conditions. Service at the rental station was great too. We had to wait a bit for the Pick up service. And the lady who drove us was very unfriendly.

Everything's fine exept pickup (they took just 2 of us) and dropoff cause we have to wait a little to much. But it's ok i don't complaint too much. Staff non so friendly. The big problem is the insurance system... it's not clear at all and when we booked the car with a third part then we had to pay much more without a full insurance.

The car we got was not well maintained and had engine issues. When driving >70 km/h, there was a sudden loss of power for some seconds. This could happen from once per hour to once per minute. The dashboard indicated messages to check injection system and check anti pollution system. Unfortunately we only found out after starting our tour around the island. I contacted the rental company. They offered to change tha car, but this was only possiblr in Reykjavik, so that was not possible for us. So in the end,for a 800 eur rental, the quality was not ok.

Hired Dacia Duster for 7 days. No problems hithe supplier and returning (even at 4.30am).

The Subaru was a good choice for Iceland and handled the changing weather with ease. Big enough for us, the boot may be a bit small for those travelling with 4 full size suitcases. Also, the fuel release is on the drivers side floor on the door side, probably covered by the mat.

The car was great, for perfect price. Did 2800km around Iceland in all conditions and without any problem. Just do your own insurance in advance, which will be definitely cheaper that the one, which you can get from the rental.

Very nice staff. Very helpful attending all my queries. Also recommended me to take the return at 4 am to avoid additional charges which was very kind

Hired a car for recent trip to Iceland and the overall service was very good car was in excellent condition in and out; staff were all friendly and polite, no hard sell for extra insurance etc, pick up and drop off very good. if i were to make a criticism it would be having to leave wife at airport while i went to collect car and the go back to pick her up after all paperwork was completed,(mini bus was full could only fit one more in so seemed fastest way to collect car so was my choice ultimately.) if i return to Iceland i will use again.

A few days before I arrive at Iceland, I received an email mentioned that a representative will hold a card with my name. When I arrived at the airport, I try to look for the representative but fail to see it. Afraid that I may miss it, I went a few rounds to look for my name but no sign at all. In the end, I have to make a call to the office and was informed that I just have to wait. After 10 mins of waiting, the representative then appeared. Other than this issue, the whole process was a smooth one. It took about 45 mins to get the paper done and collected the car.

Hired a car for 8 days in February 2023. The car was excellent and the staff were speedy in processing the paperwork and getting you on the road. The only small gripe I had was the confusing invoicing arrangements and lack of transparency as to what the costs were - i suspect the systems that link northbound is and icerental 4x 4 need a close look and further simplification. That said, I would absolutely recommend this firm.

Meeting the shuttle at the airport was confusing, but ultimately I chose to blame my lack of sleep. When the employee was having me sign all the rental paperwork, my husband overheard the other employee explaining safety tips to other customers (watch out for horses, don't feed the horses as they can damage the vehicle, etc.) The employee I dealt with did not explain any of this to us, and I was even the one to bthe supplier up how the wind can take the car doors off. I also paid extra to not require a security deposit upon booking, but was still asked to pay one before they let me take the car. It was dark and the vehicle was covered in snow when we did the initial inspection but everything looked okay. Upon returning the vehicle, the staff tried to blame very small dents in the hood (no paint chips, just easily fixed dents) on me. When I explained that they could have been there before we picked the car up, they insisted they were not and I was going to pay for the "damage." They were very aggressive, but my family has owned an auto body shop for over 100 years so I can recognize damage when I see it. When I asked how much it might cost, they could/would not give me an answer. When I asked if I was going to be paying for a paint job for the whole hood, the employee said "ma'am, Iceland is expensive." This was both condescending and irrelevant as a paint job would not be necessary to fix this damage. Then magically, the supervisor was able to produce photos proving the damage was there prior to us picking up the car. He apologized, but it did not seem genuine. Honestly, the entire customer service experience seemed very scammy and I'm not inclined to recommend this company to my friends and family who are planning trips to Iceland this year. I will be checking my bank account regularly until the entire security deposit is returned.

I loved it. Everything worked as planned and I didn't have any problems.

Allt gekk vel, mæli með 👍

Amazing experience. Thank you for everything. Best place to get a car rental in Iceland

Perfect car!! Super comfortable and safe to use.

Hi Ivar, thank you for your enquiry. We got a mitsubishi outlander, which was also totally sufficient. The service from the supplier was great and everything was matching very easy. And of course your wonderful and amazing country with friendliy people made everything fantastic. thank you very much. Hermann

Probably the best vehicle rental I have used!

Hi Ivar, The staff at the rental place was exceptional. They were prompt to pick us up and drive us to get the car and to the airport on departure. They were informative and helped with any questions we had. However, there were a few things about the car that weren’t so good. If you went over a certain speed, you could often hear the wind from the windows which made it sound like a window was open slightly but it wasn’t. At times, the car would shake if you went over a certain speed. The car was dirty and had an empty popcorn bag in the back seat and popcorn on the floor. The door behind the driver did not stay open on its own and I’d have to lean against it to keep it open when getting stuff out of it. The gas lever was hard to pop open at times. The gps didn’t recognize some locations and seemed like it needed updating. Sometimes the gps would just stop and make traffic announcements in Icelandic and we’d have to restart the gps. The windshield wipers weren’t great. I also think the one headlight wasn’t working which made it difficult to drive in the dark and I had to use high beams to see anything because the light was so dull. The middle console seemed broken. Just some feedback for you for future renters.

Checkout and checkin were both very quick and easy. The vehicle served us very well. It would be nice to provide some information with the vehicle about how and when to pay for parking in Reykjavik and at the national parks.

Everything was simple, efficient and went according to plan: we were met at the airport, quickly shuttled to the supplier, checkout was quick, no unnecessary pressure to buy additional insurance, just given the info on what is covered and what is not. Car was fine. Return process was equally simple and quick.

Really happy with the service and the car we received

Really nice rental company, enjoyed every bit of our time using their rental car, and we got to travel the whole southern coast of Iceland, which I think is very impressive 😃🇮🇸. overall no problems with their car and had a comfortable cozy (and most importantly warm, cos its dead cold outside) ride with their car😃. would recommend, for their ease of business, booking, getting the car, returning it and all the packages that they offer to make sure we are safe duthe supplier our rental period. their cars are nice too 👍🏼😃 totally recommended🇮🇸

We had been calling the car rental for pick up and they kept saying the driver is coming, and we ended up with waiting for 1.5 hours in the airport, which was totally waste of our time. On the day of return, we was almost missed our flight due to their lack of staffs, we had been waiting to return the keys and for them to check the vehicle for almost an hour, which is rediculous!!! Not recommend this car rental at all. Please avoid!

Nice drive. Boot space a bit small. The description page should say 2 suit cases, 1 hand luggage and a small rucksack.

It was as promised: Subaru XV, All Wheel Drive, studded tires. In general, it was a good experience.

Welk, ist was no F1Bolide ,but ist was OK! I think the lights could be better .

My experience was disappointing frankly. I chose and paid for a 2021 Dacia Duster, however the car I was given couldn’t possibly have been a 2021 with over 160,000 km already on it - by my calculations, it would take driving over 275 MILES every single day for 365 days straight. But to make it worse, a rear tire had a slow leak that made itself known about 1 1/2 hours into our first day. We carefully monitored it and added air daily which added quite a bit of stress to us as we had to constantly find a gas station that was manned and had an air pump. Unfortunately on the last morning - yes the morning we had to drive to the airport - we awoke to a flat tire and had to change it to the spare. Yes, changing a tire in December in Iceland in the dark. We were grateful there was a spare, that the spare had air in it, and that there was also a jack. But again, not the experience and the stress that I wanted/needed especially after PAYING FOR A 2021 vehicle. Clearly we were taken advantage of and did NOT get the vehicle that we had chosen or even anything similar as promised in the contract.

Friendly and convenient service with transfer to/from Keflavik Airport.

Seamless and pleasant

Great company to rent your car from. The transaction of getting the car and returning it was smooth. Car was lovely with no problems what's so ever. Highly recommended

Whilst the car did not cause us major issues I was quite shocked to collect a rusty 400,000km + vehicle. The clutch seemed quite worn out, when driving in the wind the door open alarm continued to go off turning on the interior light which felt quite dangerous when driving in the dark and overall the condition of the car was far below what we expected. On arrival we were told someone would be waiting to collect us. It was a shuttle service so a wait was expected but I had to leave my partner with our luggage as the shuttle was too full (as not enough we’re running I presume) and in the end it was nearly an hour from getting to the arrivals area before we got on the road. Staff were polite and did what they could to help but overall I would not use this service again. I don’t agree with writing bad reviews often but in general we were unimpressed with the service and we would use a more mainstream rental company in future with newer cars and locations closer to the airport.

Great although the wiper blades on the car need replacing. Very noisy and did not clear the screen very well. Otherwise no complaints.

I had a really positive experience. Everything was well organised and went according to plan. The staff were friendly and efficient. The car ran well for the whole week. Very happy with my experience.

We had a great experience, the car was pretty old but served our needs nicely. Even when we had some issues with the car they made sure the mechanic arrived within an hour!

The car worked ok, but it was not a 2021 Dacia Duster, it was an older version of Dacia Duster with more than 200.000 Km when we took it. Door handles were broken and they hurt when you operate them with cold hands. As we started to drive, several warning lights of the car switched on (engine, tyres,...). We had to go back to rental point and ask about it. They told us to ignore that lights and keep on driving, but we were all the trip suffethe supplier for the car not to break. Less value than expected.

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Good car for our purposes!

We liked it a lot - it was a good companion trough all our adventure