Reviews for Icerental 4x4 in Iceland
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Reviews for
Icerental 4x4
Submitted 09. May 2023
Fantastic!
Great experience.
rented a vehicle
in April 2023
Submitted 25. Apr 2023
Excellent
Pick up and return were super efficient. Staff friendliness and explained everything in details. Shuttle right on time to pick us.
rented a vehicle
in April 2023
Submitted 24. Apr 2023
Good
Icerental4x4 = Perfect
Suzuki Grand Vitara 2015 = to much fuel
rented a vehicle
in April 2023
Submitted 10. Apr 2023
Firstly, the car stopped working just after less than 12h since I have rent it.
The situation was made worse by the fact that the worker who answered my call was very rude and did not allow me to explain properly what was happening with the car. He kept insisting that it was a battery problem and ended up hanging up the phone before I could explain that it was not a battery issue.
The replacement car was smaller than the car that I have rent, so I asked to change the car and arranged to pick up the new car at 9 am the next day at the location where we were in the country, but the car arrived 3 hours later.
I am extremely disappointed with the service that I received from the company. The customer service that I received was lacking. The staff was unhelpful and unfriendly, and it seemed as though they were not interested in addressing my concerns.
I had hoped for an stress-free and enjoyable vacation, but instead, I was met with frustration and I had waste lot of time duthe supplier my holidays trying to solve this issue.
rented a vehicle
in April 2023
Submitted 09. Apr 2023
Outstanding!
rented a vehicle
in April 2023
Submitted 30. Mar 2023
Excellent
Thanks everything we perfect
rented a vehicle
in March 2023
Submitted 22. Mar 2023
Good
The car was ideal for our purposes of touthe supplier west and south Iceland; plenty of room for three adults and our luggage.
rented a vehicle
in March 2023
Submitted 26. Mar 2023
Good
The car was great for all weather conditions. Service at the rental station was great too. We had to wait a bit for the Pick up service. And the lady who drove us was very unfriendly.
rented a vehicle
in March 2023
Submitted 13. Mar 2023
Good
Everything's fine exept pickup (they took just 2 of us) and dropoff cause we have to wait a little to much. But it's ok i don't complaint too much. Staff non so friendly.
The big problem is the insurance system... it's not clear at all and when we booked the car with a third part then we had to pay much more without a full insurance.
rented a vehicle
in March 2023
Submitted 14. Mar 2023
Fine
The car we got was not well maintained and had engine issues. When driving >70 km/h, there was a sudden loss of power for some seconds. This could happen from once per hour to once per minute. The dashboard indicated messages to check injection system and check anti pollution system. Unfortunately we only found out after starting our tour around the island. I contacted the rental company. They offered to change tha car, but this was only possiblr in Reykjavik, so that was not possible for us. So in the end,for a 800 eur rental, the quality was not ok.
rented a vehicle
in March 2023
Submitted 22. Feb 2023
Great
Hired Dacia Duster for 7 days. No problems hithe supplier and returning (even at 4.30am).
rented a vehicle
in February 2023
Submitted 20. Feb 2023
Fantastic!
The Subaru was a good choice for Iceland and handled the changing weather with ease. Big enough for us, the boot may be a bit small for those travelling with 4 full size suitcases.
Also, the fuel release is on the drivers side floor on the door side, probably covered by the mat.
rented a vehicle
in February 2023
Submitted 22. Feb 2023
Outstanding!
The car was great, for perfect price. Did 2800km around Iceland in all conditions and without any problem. Just do your own insurance in advance, which will be definitely cheaper that the one, which you can get from the rental.
rented a vehicle
in February 2023
Submitted 12. Feb 2023
Outstanding!
Very nice staff. Very helpful attending all my queries. Also recommended me to take the return at 4 am to avoid additional charges which was very kind
rented a vehicle
in February 2023
Submitted 10. Feb 2023
Fantastic!
Hired a car for recent trip to Iceland and the overall service was very good car was in excellent condition in and out;
staff were all friendly and polite, no hard sell for extra insurance etc, pick up and drop off very good.
if i were to make a criticism it would be having to leave wife at airport while i went to collect car and the go back to pick her up after all paperwork was completed,(mini bus was full could only fit one more in so seemed fastest way to collect car so was my choice ultimately.)
if i return to Iceland i will use again.
rented a vehicle
in February 2023
Submitted 08. Feb 2023
Good
A few days before I arrive at Iceland, I received an email mentioned that a representative will hold a card with my name. When I arrived at the airport, I try to look for the representative but fail to see it. Afraid that I may miss it, I went a few rounds to look for my name but no sign at all. In the end, I have to make a call to the office and was informed that I just have to wait. After 10 mins of waiting, the representative then appeared. Other than this issue, the whole process was a smooth one. It took about 45 mins to get the paper done and collected the car.
rented a vehicle
in January 2023
Submitted 09. Feb 2023
Excellent
Hired a car for 8 days in February 2023. The car was excellent and the staff were speedy in processing the paperwork and getting you on the road. The only small gripe I had was the confusing invoicing arrangements and lack of transparency as to what the costs were - i suspect the systems that link northbound is and icerental 4x 4 need a close look and further simplification. That said, I would absolutely recommend this firm.
rented a vehicle
in January 2023
Submitted 05. Feb 2023
Good
Meeting the shuttle at the airport was confusing, but ultimately I chose to blame my lack of sleep. When the employee was having me sign all the rental paperwork, my husband overheard the other employee explaining safety tips to other customers (watch out for horses, don't feed the horses as they can damage the vehicle, etc.) The employee I dealt with did not explain any of this to us, and I was even the one to bthe supplier up how the wind can take the car doors off. I also paid extra to not require a security deposit upon booking, but was still asked to pay one before they let me take the car. It was dark and the vehicle was covered in snow when we did the initial inspection but everything looked okay. Upon returning the vehicle, the staff tried to blame very small dents in the hood (no paint chips, just easily fixed dents) on me. When I explained that they could have been there before we picked the car up, they insisted they were not and I was going to pay for the "damage." They were very aggressive, but my family has owned an auto body shop for over 100 years so I can recognize damage when I see it. When I asked how much it might cost, they could/would not give me an answer. When I asked if I was going to be paying for a paint job for the whole hood, the employee said "ma'am, Iceland is expensive." This was both condescending and irrelevant as a paint job would not be necessary to fix this damage. Then magically, the supervisor was able to produce photos proving the damage was there prior to us picking up the car. He apologized, but it did not seem genuine. Honestly, the entire customer service experience seemed very scammy and I'm not inclined to recommend this company to my friends and family who are planning trips to Iceland this year. I will be checking my bank account regularly until the entire security deposit is returned.
rented a vehicle
in January 2023
Submitted 18. Feb 2023
Outstanding!
I loved it. Everything worked as planned and I didn't have any problems.
rented a vehicle
in January 2023
Submitted 28. Jan 2023
Outstanding!
Allt gekk vel, mæli með 👍
rented a vehicle
in January 2023
Submitted 04. Feb 2023
Outstanding!
Amazing experience. Thank you for everything. Best place to get a car rental in Iceland
rented a vehicle
in January 2023
Submitted 27. Jan 2023
Good
rented a vehicle
in January 2023
Submitted 27. Jan 2023
Outstanding!
Perfect car!! Super comfortable and safe to use.
rented a vehicle
in January 2023
Submitted 27. Jan 2023
Outstanding!
Hi Ivar,
thank you for your enquiry. We got a mitsubishi outlander, which was also totally sufficient. The service from the supplier was great and everything was matching very easy.
And of course your wonderful and amazing country with friendliy people made everything fantastic.
thank you very much.
Hermann
rented a vehicle
in January 2023
Submitted 21. Jan 2023
Outstanding!
Probably the best vehicle rental I have used!
rented a vehicle
in January 2023
Submitted 17. Jan 2023
Good
Hi Ivar,
The staff at the rental place was exceptional. They were prompt to pick us up and drive us to get the car and to the airport on departure. They were informative and helped with any questions we had. However, there were a few things about the car that weren’t so good. If you went over a certain speed, you could often hear the wind from the windows which made it sound like a window was open slightly but it wasn’t. At times, the car would shake if you went over a certain speed. The car was dirty and had an empty popcorn bag in the back seat and popcorn on the floor. The door behind the driver did not stay open on its own and I’d have to lean against it to keep it open when getting stuff out of it. The gas lever was hard to pop open at times. The gps didn’t recognize some locations and seemed like it needed updating. Sometimes the gps would just stop and make traffic announcements in Icelandic and we’d have to restart the gps. The windshield wipers weren’t great. I also think the one headlight wasn’t working which made it difficult to drive in the dark and I had to use high beams to see anything because the light was so dull. The middle console seemed broken. Just some feedback for you for future renters.
rented a vehicle
in January 2023
Submitted 13. Jan 2023
Outstanding!
Checkout and checkin were both very quick and easy. The vehicle served us very well. It would be nice to provide some information with the vehicle about how and when to pay for parking in Reykjavik and at the national parks.
rented a vehicle
in January 2023
Submitted 08. Jan 2023
Outstanding!
Everything was simple, efficient and went according to plan: we were met at the airport, quickly shuttled to the supplier, checkout was quick, no unnecessary pressure to buy additional insurance, just given the info on what is covered and what is not. Car was fine. Return process was equally simple and quick.
rented a vehicle
in January 2023
Submitted 09. Jan 2023
Outstanding!
Really happy with the service and the car we received
rented a vehicle
in January 2023
Submitted 09. Jan 2023
Outstanding!
Really nice rental company, enjoyed every bit of our time using their rental car, and we got to travel the whole southern coast of Iceland, which I think is very impressive 😃🇮🇸. overall no problems with their car and had a comfortable cozy (and most importantly warm, cos its dead cold outside) ride with their car😃. would recommend, for their ease of business, booking, getting the car, returning it and all the packages that they offer to make sure we are safe duthe supplier our rental period. their cars are nice too 👍🏼😃 totally recommended🇮🇸
rented a vehicle
in January 2023
Submitted 01. Apr 2023
We had been calling the car rental for pick up and they kept saying the driver is coming, and we ended up with waiting for 1.5 hours in the airport, which was totally waste of our time. On the day of return, we was almost missed our flight due to their lack of staffs, we had been waiting to return the keys and for them to check the vehicle for almost an hour, which is rediculous!!! Not recommend this car rental at all. Please avoid!
rented a vehicle
in December 2022
Submitted 30. Dec 2022
Very Good
Nice drive. Boot space a bit small. The description page should say 2 suit cases, 1 hand luggage and a small rucksack.
rented a vehicle
in December 2022
Submitted 01. Jan 2023
Very Good
It was as promised: Subaru XV, All Wheel Drive, studded tires.
In general, it was a good experience.
rented a vehicle
in December 2022
Submitted 23. Dec 2022
Outstanding!
Welk, ist was no F1Bolide ,but ist was OK! I think the lights could be better .
rented a vehicle
in December 2022
Submitted 11. Dec 2022
My experience was disappointing frankly. I chose and paid for a 2021 Dacia Duster, however the car I was given couldn’t possibly have been a 2021 with over 160,000 km already on it - by my calculations, it would take driving over 275 MILES every single day for 365 days straight. But to make it worse, a rear tire had a slow leak that made itself known about 1 1/2 hours into our first day. We carefully monitored it and added air daily which added quite a bit of stress to us as we had to constantly find a gas station that was manned and had an air pump. Unfortunately on the last morning - yes the morning we had to drive to the airport - we awoke to a flat tire and had to change it to the spare. Yes, changing a tire in December in Iceland in the dark. We were grateful there was a spare, that the spare had air in it, and that there was also a jack. But again, not the experience and the stress that I wanted/needed especially after PAYING FOR A 2021 vehicle. Clearly we were taken advantage of and did NOT get the vehicle that we had chosen or even anything similar as promised in the contract.
rented a vehicle
in December 2022
Submitted 06. Dec 2022
Good
Friendly and convenient service with transfer to/from Keflavik Airport.
rented a vehicle
in December 2022
Submitted 06. Dec 2022
Outstanding!
Seamless and pleasant
rented a vehicle
in November 2022
Submitted 28. Nov 2022
Outstanding!
Great company to rent your car from. The transaction of getting the car and returning it was smooth. Car was lovely with no problems what's so ever. Highly recommended
rented a vehicle
in November 2022
Submitted 27. Nov 2022
Whilst the car did not cause us major issues I was quite shocked to collect a rusty 400,000km + vehicle. The clutch seemed quite worn out, when driving in the wind the door open alarm continued to go off turning on the interior light which felt quite dangerous when driving in the dark and overall the condition of the car was far below what we expected. On arrival we were told someone would be waiting to collect us. It was a shuttle service so a wait was expected but I had to leave my partner with our luggage as the shuttle was too full (as not enough we’re running I presume) and in the end it was nearly an hour from getting to the arrivals area before we got on the road. Staff were polite and did what they could to help but overall I would not use this service again. I don’t agree with writing bad reviews often but in general we were unimpressed with the service and we would use a more mainstream rental company in future with newer cars and locations closer to the airport.
rented a vehicle
in November 2022
Submitted 27. Nov 2022
Fantastic!
rented a vehicle
in November 2022
Submitted 20. Nov 2022
Excellent
Great although the wiper blades on the car need replacing. Very noisy and did not clear the screen very well. Otherwise no complaints.
rented a vehicle
in November 2022
Submitted 20. Nov 2022
Outstanding!
rented a vehicle
in November 2022
Submitted 20. Nov 2022
Excellent
I had a really positive experience. Everything was well organised and went according to plan. The staff were friendly and efficient. The car ran well for the whole week. Very happy with my experience.
rented a vehicle
in November 2022
Submitted 14. Nov 2022
Good
We had a great experience, the car was pretty old but served our needs nicely. Even when we had some issues with the car they made sure the mechanic arrived within an hour!
rented a vehicle
in November 2022
Submitted 13. Nov 2022
Great
rented a vehicle
in November 2022
Submitted 11. Nov 2022
Fine
The car worked ok, but it was not a 2021 Dacia Duster, it was an older version of Dacia Duster with more than 200.000 Km when we took it. Door handles were broken and they hurt when you operate them with cold hands.
As we started to drive, several warning lights of the car switched on (engine, tyres,...). We had to go back to rental point and ask about it. They told us to ignore that lights and keep on driving, but we were all the trip suffethe supplier for the car not to break.
Less value than expected.
rented a vehicle
in November 2022
Submitted 07. Nov 2022
Outstanding!
rented a vehicle
in November 2022
Submitted 07. Nov 2022
Excellent
YouTube
rented a vehicle
in October 2022
Submitted 01. Nov 2022
Great
Good car for our purposes!
rented a vehicle
in October 2022
Submitted 08. Nov 2022
Great
We liked it a lot - it was a good companion trough all our adventure
rented a vehicle
in October 2022