Reviews for Icerental 4x4
The Dacia Duster was the ideal small 4x4 for the conditions and roads we travelled on whilst in Iceland.
A great vehicle for driving to the North.
cars are new and well maintain. but customer service needs to improve.
Arriving on New Years eve as we did and a couple of flights in late they had all on to cope with the amount of people to look after all at once. this resulted in the drivers only being taken a short ride to the offsite office which was equally as busy. ( my kids who are grown up waited at the airport)Some people were complaining but it didnt take too long to get us on our way. The car I rented was 8 years old and had plenty of bumps and scrapes which as it was dark were not all noticeable until daylight. It did worry me a bit as to the reason they were fussy about additional scrapes and the cost to have these repaired as clearly none had been repaired in the past begging the question if someone had paid up for repairs where did this money go? There are lots of insurances they want you to take out which is a bit of a scare tactic ( all rental co.s do this) ..I didn't take any as had my own separate annual policy but it still made me doubt whether I should or not...
I wouldn’t personally buy it but it was perfect for what we wanted it for and had no trouble getting around, even in the terrible windy wet and icy conditions. The rental pick up and drop was very easy and stress free and I would highly recommend them.
Icerental staff were very friendly and informative. They are very quick to reply to any emails you may have after booking and the vehicle was well maintained and coped with a variety of weather. I would use again.
Free Cancellation & Amendments
Great customer service, car was excellent and I will highly recommend.
The guys are great, pick you up and drop you off. Explain about the wind and also super friendly!! Will definitely use these guys when I come back again!!
It was great!
You should plan a wait time at the airport Shuttle as well as for the pick it up in the Office. The car was not explained, which made it a bit difficult for me personally, but the service was ok. I would rent again for my next journey.
Everthing was perfect and fast. Shuttle Service included! Thank you.
It was extremely easy. Nice friendly staff. Good cars. Everything as it was promised.
would use them again and strongly recommend for others.
The rental process went well. We found these best price for a SUV and dealing with the company once in Iceland was easy (even though finding the guy at the airport wasn't). Everything was well explained
My experience with Icerental 4x4 was not so good. First of all, they were supposed to meet us at the airport. Even the plane was delayed, they were an hour late and we had to search for them at the airport thinking they had forgotten about us. Secondly, we were told that when returning the car, they only needed 10' to check the car before returning us to the airport. When we came there at the arranged time, the employee was very rude. He told us other cars were before us and that we had to wait for up to an hour! We said we might miss the plane, but his response were that there are others before you. On telling him that we were very pleased with our stay in Iceland up to that point, but that this was the worst customer service we'd experienced, he just responded "Well, I'm not from Iceland"!! (Relatively compact guy of medium height, dark hair, glasses. I have his signature if you are interested)...
The vehicle we rented, overall, was a positive experience. We really appreciated the shuttle ride to/from the airport and the opportunity to look over the vehicle and make sure that any marks/dents were documented. We wished the front passenger seat warmer worked, but it wasn't that big of a deal. Also, the emergency brake (manual transmission) didn't seem to work at all, so we had to park the vehicle in a gear to keep it from rolling if we ever parked on a sleight incline.
Free Cancellation & Amendments
Excellent! I cannot find anything to complain about. Staff were friendly and helpful. Car was great and suited my needs.
We liked our experience! It was easy to make a reservation and we appreciated the carpool from the airport. It was also the cheaper price we found! The discount in every N1 was also very appreciated!
The only think to improve is the waiting time for the carpool when we first arrived. We had to wait around 30-45 minutes for the carpool. Other passengers that arrived before us had to wait 1h30 too.
Good quality vehicle. Affordable price
The rental experience was fine. The issue with your shuttle bus was a little issue and the Ford Explorer is starting to show its years but all was good
It was OK, suited the purpose for what was needed. A bit battered but the company were more relaxed about picking up any minor chips etc.
We had a very positive experience renting a 4x4 from Icerental 4x4. The price was reasonable. The vehicle was very dependable and performed flawlessly. We faced some windy and icy conditions and vehicle handled it all very well. The communication was prompt. The transfers between the airport and the vehicle pick up and return point were prompt and the drivers were very helpful and curtious. We were very satisfied.
Quick responses and pick up/drop off from the airport. Friendly and helpful staff, car was in good condition and perfect for what we needed. Thank you!
Very good support for the car. Thankfully I did not need to call the hotline but all the contact numbers were provided for in the event I got into an accident. Excellent customer support!
It was a great car for our trip. The check in was smooth, I didn’t expect a shuttle trip to get to the office but it didn’t take too much more time to get the car or drop it off so that was fine. The staff where very helpful, friendly and polite. My only bad comment is the hold on our visa that we didn’t know had to happen. It seemed a bit sketchy, wish we didn’t have to do that. But besides that it really was a great suv, I drove a lot during our time in Iceland and it was comfortable and easy to use.
All was very good, I would certainly recommand Icerental 4X4 !
Very good service, vehicle was in good condition. Very convenient service to and from the airport
Everything about my experience with Icerental 4x4 was as to be expected. I chose to rent with them because I wanted a 4WD vehicle because I was not sure about the driving conditions in Iceland in November. They were the best priced option. They were waiting for my group when we landed at 4am and shuttled us straight to their off-site location. The paperwork process was reasonably quick and we were on our way in no time. The vehicle was great. Fairly new, clean, no mechanical issues--everything worked for the entirety of our trip. Drop off and check-out process was also smooth and they got us right to the airport without much of a wait. I would recommend Icerental 4x4 to anyone looking for a 4WD rental to explore Iceland!