Icerental 4x4 Reviews4.41/5 632 Reviews
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Great experience!! The car was really good and as expected.
The guys picked us in the aiport to get the car, and at the return they left us in the hostel near the airport.
My experience with renting from Icerental 4x4 was terrific. I did a lot of research about renting 4 wheel drive vehicles and Icerental 4x4 had some of the lowest prices. They met us at the airport early in the morning and we only had to wait a few minutes at their shop for our vehicle. The Dacia Duster was in good shape and was a great car for almost 10 days all around the country. I would absolutely rent from this company again, and will recommend to all.Christopher • 11. Mar 2018 Rented a Dacia Duster from Icerental 4x4 in March 2018
The acquisition of the vehicle was easy and the friendliness of the staff was also very good. After a problem with the heating of the vehicle, it was replaced without hesitation. The car is big enough for 5 people and loads of luggage.Heinz • 11. Mar 2018 Rented a Ford Expedition from Icerental 4x4 in February 2018
It was good, and very easy... we didn't get the Suzuki Jimny i booked, but they gave us a larger SUV for the same price so no worries there.Scott • 10. Mar 2018 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in March 2018
The only trouble with my rental from Icerental 4x4 is that I could tell the alignment in my vehicle was off. This made driving through the stormy and ever-changing weather of an Icelandic winter a bit more challenging, but I had no issues with the pick-up or return of the vehicle and the location in Reykjavik was incredibly convenient to my lodgings. I would rent from this company again.Anna • 09. Mar 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in February 2018
All in all I had a good experience with Icerental 4x4. I was expecting the car in good conditions (no bumps and clean) but from previous renters the car had two bigger bumps in the front and in the back and the front and back windows were quite dirty. Besides that the car was good and really easy to drive. Staff from the Icerental 4x4 were really nice and helpful. Explained everything we needed to know and we also got the chance to add extra insurance with all the explanations like which one covers what and also the costs which could come up in case of an accident. In general we were satisfied and had a great time and experience in Iceland, with Icerental 4x4 and Northbound!Katharina • 06. Mar 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in February 2018
Very good, on time, frindly,
Please define on this site what rating 5 is (very good or very bad). For example 1 in germany is very good, in switzerland it meen very bad....
for me: 5.0 is very good
The Toyota performed faultlessly. During the few days we was in Iceland we racked up about 18 hours driving, 12 of which and 800km was in one day. Would definitely recommend.Arthur • 01. Mar 2018 Rented a Toyota RAV4 from Icerental 4x4 in February 2018
Clearly Northbound understands the weather in Iceland - the all-inclusive four wheel drive SUV with snow tires was an absolute must. We saw other cars blown off the road or stranded with ice and floods while we drove merrily past.Michelle • 01. Mar 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in February 2018
Everything went very smoothly vehicle as advertised we knew the vehicle had age on it but it was well-maintained definitely would rent from them againReynald • 27. Feb 2018 Rented a Jeep Grand Cherokee from Icerental 4x4 in February 2018
All was perfect since the beginning.
I rented a Toyota Tav4 for 5 days.
At the arrival the shuttle was not at the arrival: after calling it arrived in 10min and we went for check-in. All was fast, the car was ready and we got some good information about road conditions and the trip.
The car didn't give any problem during the 5 days. We drove in all kind of roads easily.
The check-out also was fast and the shuttle was ready to bring back to airport.
Furtunatelly we didn't have any problem, so we didn't experience the efficiency in case of emergency.
But i suppose it was like the rest of the service.
Everything about our Suzuki Vitara was as expected. On our way back we stupidly assumed Icerental's office was in the airport, which it was not. It's not too far from the airport, though, so we still made it there on time and were also given a ride to the airport. In the winter when it has snowed a lot it might be a bit difficult to find and drive up to, because it is in the middle of an industrial area with narrow and unploughed streets, so my tip is to give yourself plenty of time to return the car.Astrid • 20. Feb 2018 Rented a Suzuki Vitara from Icerental 4x4 in February 2018
My experience with Icerental 4x4 was absolutely amazing. The rental filled my expectations perfectly. We were only able to truly survive the entire week in Iceland, due to our vehicle. The vehicle was well equipped and helped us get through the extreme winter conditions that we encountered throughout the entire week. I'm extremely grateful for the vehicle and absolutely would rent from them again during future visits that we hope to have. Thanks so much!!!Christopher • 19. Feb 2018 Rented a Suzuki Vitara from Icerental 4x4 in February 2018
Booking through Northbound was easy and simple. We had booked a Dacia Duster which we received upon collection. The jeep was in good condition except for a few minor scratches here and there that were clearly marked on the damage sheet. The young women on the desk was very helpful and offered some useful tips while driving around Iceland. Overall great experience and glad to have handed the jeep back in 1 piece without any damage to it.
I would recommend booking through Northbound and I'd also recommend booking a car with Icerental 4X4.
Fantastic from start to finish. I stated the wrong flight time when booking however the team at Iceland 4x4 were one step ahead and picked us up from the airport at the right time which saved us waiting.
Good pricing and fair deal.
Would highly recommend over any of the large company’s
Using Northbound to book our car from Icerental 4X4 was a great experience. The booking was easy and seamless. We had a slight change in our schedule and we had to modify our original pick-up time at the airport. Northbound quickly responded to my email, and worked with Icerental 4X4 to arrange for the modified airport pick-up time. We rented a Suzuki Grand Vitara and we had enough room for 4 people, four large suitcases, and 4 smaller bags. Northbound's website accurately described/depicted the vehicle that we rented. During our stay in Iceland the country was hit by several snowstorms and high winds. The blizzard driving conditions were treacherous and the Grand Vitara performed splendidly. I drove in every kind of winter road condition that you can imagine - wet pavement, ice, snow-packed, and snow drifts; having a 4 wheel drive vehicle made the difference between getting to our destination hotel or being stuck miles away from it. When I visit Iceland in the future I will always use Northbound to book my vehicle.Edward • 13. Feb 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in February 2018
The guys at Icerental 4x4 were great! We were delayed because of luggage issues, and they were there within 15 minutes to pick us up. We rented a Dacia Duster and it was perfect for the winter driving in Iceland. The 4x4, winter tires and wiper blades were all perfect.Charles • 11. Feb 2018 Rented a Dacia Duster from Icerental 4x4 in February 2018
All fine. Rav4, ace winter tyres with spikes. Had screen wash and ice scraper. We took the highest insurance package. Would use again.
And kind of just what you expect from an off airport rental company.
Pickup from the airport as specified. 4km/10 ride in minibus to Icerental 4x4 offices. Had to wait 10 minutes or so for pickup, but I rang the office and they explained on their way. Not a problem, I've waited longer in the queue at airport desks before. Driver very helpful with loading our bags.
Car pickup fine. Car was running and warmed up, which is useful when there is 20cm of snow everywhere. Very helpful in the office. Explained the basics of Iceland driving and checked the road.is website for us before we set off.
Car drop off fine. Straight in the bus and back to the airport. There are at least 2 fuel stations in the area, so easy fill up.
Downsides. Pretty sure it was a 2015 model car, rather than the 2016 advertised. It made no difference to the experience and the car worked fine.
Note, most of the rental companies have similar names. There are some really shocking reviews around, and I wonder whether people can't remember which company they hired from.
We arrived at the airport and waited for about an hour for someone from Iceland 4x4 to arrive and pick us up from the airport. Then they couldn’t take all of us after the guy saw that we had 7 people with five suitcases; just me and my Dad, who’d be the second driver. It was raining hard and their office was flooded. When we finally got the Ford Expedition we went back to get the rest of our group of five more people. After we finally figured out how to stack our luggage in, We realized the passenger window didn’t work so we took it back to the office. They easily pointed us in the direction of the other Vehicle of same model but has a Thule rack on top! They could’ve given us that one in the beginning. Then this one was perfect. We had room for suitcases, windows and heater as well as and I could easily defog my windshield and felt soooo much safer that I could see the road and window rolled up so, the cold wind and rain didn’t pelt us. The SUV worked flawlessly thru snow, mud and rain and ice the whole time we were there. The return process was easier. They checked for a full tank and any damages on the vehicle even though when we rented it nobody showed us where the dents and dings were. I guess it was too cold and rainy for that. Good thing we didn’t have any accidents. We did add on the 30/euro a day for full coverage insurance. All together I can say the employees were friendly but, they could’ve been more helpful. They didn’t even offer to reload our bags when we went back to exchange vehicles and I was traveling with 6 seniors over 70yrs old. The second vehicle worked really well for us.Olegario Pedro • 09. Feb 2018 Rented a Ford Expedition from Icerental 4x4 in February 2018
Good experience in general, the only thing, they told me car is full and it was 76 KM to be empty, I filled deposit and returned half deposit so no problem finally with this.Luis • 08. Feb 2018 Rented a Dodge Durango from Icerental 4x4 in February 2018
Great! The two people who helped us get and return the car were lovely, gave us some good tips and were very friendly. The car itself was awesome and got us around exactly as we needed. I loved the personal help with getting us to and from the airport, much better than a shuttle since we were able to chat about Iceland, our trip, and general stuff. Would definitely rent from you again!Tiana • 30. Jan 2018 Rented a Honda CR-V from Icerental 4x4 in January 2018
Good price and responsive rental company. We had some requests (car pickup by someone other than the main booker) which were easy to organize. Also, when we got a flat tire and found that there was no spare tire in the car, they were quick to help and send a company out to help us on the side of the road at no cost (thanks!). Based on this I do recommend that you check all the spares/equipment as these guys have a lot of cars and where quite busy in our case, which is why we forgot to check for the spare tire. Basic things you might need: Jumper Cables, Spare Tire, Tools, Memory Card in your GPS and a Scraper.
Also, for longer trips I would probably recommend to check what is insured, as the car can easily get damaged in Iceland. Tires/Doors are not insurable, but we had a rock hit our windscreen, and were happy to have that insured.
Entirely positive - the car was very reliable, comfortable, spacious, felt safe on snow and icy, slippery roads. Would choose you company again at my next visit.Ulrich • 28. Jan 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in January 2018
Great clean car. Thank youIgor • 23. Jan 2018 Rented a Honda CR-V from Icerental 4x4 in January 2018
My experience with Icerental 4x4 was absolutely fantastic! No problems whatsoever since the day I arrived until the day I left. Very very helpful and kind company and would rent from them again if I ever go back!Jonathan • 22. Jan 2018 Rented a Dacia Duster from Icerental 4x4 in January 2018
Our experience with ice rental 4x4 was great. Our 4x4 vehicle was upgraded and came equipped with studded winter tires and gps- both of which were invaluable! The staff we dealt with were pleasant and helpful. The car was great and the prices fed were great. Would recommend.Michelle • 17. Jan 2018 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in January 2018
Undoubtely I can say that it was a good choice to rent this car, I didn't have any troubles during our journey, it was safe,comfortable and the car helped us get to places to wanted to visit. Is was very nice to be not only picked up from the airport but to be given a lift there as well. Service was very friendly, positive and helpful. That was trip of our life also thanks to Icerental 4x4 :)Michał • 08. Jan 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in December 2017
Everything worked out just as described. Friendly staff, great car! Thanks so much, also to Northbound for helping us compare prices and find the right car for us.Aljoscha • 08. Jan 2018 Rented a Suzuki Vitara from Icerental 4x4 in January 2018
It was a Santa Fe, but nevertheless, it functioned well throughout the trip and we had no problems with itPin Benny • 07. Jan 2018 Rented a Hyundai Tucson from Icerental 4x4 in December 2017
We arrived earlier then planned so after a call to Icerental 4x4 the driver came and picked us up.
We got a recent Dacia Duster (as booked) with studded tires and it was in perfect shape!
It did a really great job in the wintery circumstances in Iceland.
When we returned the car at the depot, the person of Icerental 4x4 dropped us of at our hotel, so thank you for that!!!
So all in all a really great service and when we return to Iceland we'll most likely rent again with them!
Regards from Belgium!
Great car! it was in great conditions! Highly recommended!Luis Gerardo • 05. Jan 2018 Rented a Honda CR-V from Icerental 4x4 in December 2017
its great experience in iceland with the hyundai-tucson 4WD, and the very reliable tire let me feel safe in iceland. great job to northbound.Ka Yuen Iris • 03. Jan 2018 Rented a Hyundai Tucson from Icerental 4x4 in December 2017
Great vehicle! I hired a Nissan patrol for a week, extremely capable staff, friendly. Very good price & service!Justin • 01. Jan 2018 Rented a Nissan Patrol from Icerental 4x4 in December 2017
We initially rented a suzuki grand vitara for our honeymoon trip around Iceland. After arriving to the airport (at 0500), we were met by Ingo from Icerental 4x4. Ingo was awesome!! Upon learning of our honeymoon, he upgraded us to a Jeep grand Cherokee. The jeep performed very well and the studded tires were essential. I got full insurance/coverage on the vehicle based on how unpredictable Icelandic weather can be, which I definitely recommend. Drop off was just as easy as pick up, we simply drove the car back to the rental office a few miles from the airport and the great people at Iceland rental took us the rest of the way in a shuttle.Emilie • 31. Dec 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in December 2017
Icerental 4x4 were a pleasure to deal with. The car was fantastic and helped us see the south of Iceland. The process was easy and uneventful. Very highly recommended.Daniel • 29. Dec 2017 Rented a Suzuki Vitara from Icerental 4x4 in December 2017
Our hire car was a Suzuki Vitara 4wd which was ideal for our short stay in Iceland.
The service we received was great. Very friendly staff. Would definitely recommend.
We were met in Keflavik arrivals by the Icerental rep who had been checking the progress of our flight and knew it was delayed. He drove us the short trip to their office and our vehicle, which was as described, was waiting ready to go. We had pre ordered a full child seat and that was installed. The car was in very good condition and the interior was very clean. The only minor thing and it was minor, was the tank was not completely full which i like to have collecting a hire car, but this was noted on the paperwork and explained and with petrol stations close by, that didn't worry me and it was still an almost full tank.
The car return procedure was easy with no issues at all returning the car at 0800 hours.
I would use this company again for sure and would recommend them to my friends.
Great! We were picked up from the airport immediately, there was a short ride to the rental site where the hand over of the car was quick and easy.
Helpful advice given on roads and attractions.
Giving the car back was as easy as picking it up. All round, great experience.
I was a little nervous when I saw a paper in plastic as their sign. I thought for sure we were scammed. But we were not. Hans was very nice and helpful. Our car was awesome for the ice and snow. Had a little hard time finding the drop off location near the airport because I must have forgotten that Hans told us to just press "home" on the GPS. So the address on the invoice was not correct. Made us worried we would miss our flight as we drove around looking for it. We made our flight just fine and the driver (from Mexico) was just great! Thank you so much!Laura • 21. Dec 2017 Rented a Suzuki Vitara from Icerental 4x4 in December 2017
Great communication, very helpfulMarta • 16. Dec 2017 Rented a Hyundai Tucson from Icerental 4x4 in December 2017
Great general experience with icerental 4x4. They offered me to upgrade the Tucson for a bigger car for free! it was such a great trip, everything went well. I strongly recommend a 4x4 with studded tires if you want to drive around iceland during winter, it's called ICEland for a reason ;) and the wind can get very intense. I did the «ring road» in 9 days, i believe it's one of the most beautiful roadtrip you can ever do in your life in that period of time, every day was so amazing, the landscapes in iceland are out of this worldJean-Félix • 15. Dec 2017 Rented a Hyundai Tucson from Icerental 4x4 in December 2017
We actually recieved a free upgrade to a jeep grand cherokee. It was a fantastic vehicle and the people at ice rental 4x4 were incredibly helpfull. From pick up to drop off all was easy and smooth.Renee • 13. Dec 2017 Rented a Subaru Forester from Icerental 4x4 in December 2017
Excellent. Rapid check -in and out . Car was fine with no problems . When we were checking in the guys left it running to warm it up, we drove off and when we got to the destination we didn't know where they had put the key fob! A quick phone call resolved that ! We would certainly recommend Icerentalm4x4.Paul • 13. Dec 2017 Rented a Suzuki Vitara from Icerental 4x4 in December 2017
Great and simple online renting experience. Amazing customer service and amazing staff. They were very friendly and had great knowledge.Aakar • 04. Dec 2017 Rented a Suzuki Vitara from Icerental 4x4 in November 2017
Very good. The car provided is the most economical option among other car rental companies. Pickup and drop off is easy. Read a lot about insurance issues. We didn't buy insurance from icerental but from a third party. No issues at all. When we went off the road and stucked in the snow, we called icerental and they provided contact no for the toll truck. Very helpfulMin Ting • 02. Dec 2017 Rented a Hyundai Tucson from Icerental 4x4 in November 2017
No problems with my rental experience. Car was suitable for icey roads in November. Friendly staff. Note they do put a large hold on your credit card. Not an issue, you just need to be prepared for it.
we had a good experience with Icerental 4x4. The truck was clean and functional and worked quite well for what we needed. There was not an excess of paperwork to be filled out and returning the vehicle was easy they took me straight to my hotel afterwards.Robert • 27. Nov 2017 Rented a Ford Expedition from Icerental 4x4 in November 2017
The experience was generally good. The pickup was a little delayed as 4x4 had only one staff that afternoon but once we were attended to, all went very soonly. The return of the car was supposed to be at the company at 530am but we were early (430am, estimated travel time wrongly) and car the customer service hotline. The staff was very helpful and told us to leave the car at P3 carpark with the keys in the glove compartment, leaving the car unlock. It was a short 3 min walk from P3 to the departure hall.
Overall, it was an excellent experience with 4x4 and northbound! Thank you!
Our airport pick up was efficient and accommodating.
Drop off was right on time. Our car was in excellent shape and suited our needs perfectly.
Highly recommended. Will use again.
Nothing but good experiences with Northbound. Great prices, great website, the one time I had to contact customer service went super smooth and quickly. Liam was great to work with.Tyler • 21. Nov 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in November 2017
Not only was the price very reasonable, but the car was durable and handled very well while driving in hazardous conditions. Icerental 4x4 also had a very kind, resourceful, and responsive staff. Highly recommended and will rent from them if I visit Iceland again!Jourdan • 17. Nov 2017 Rented a Dacia Duster from Icerental 4x4 in November 2017
Both the guy who we picked up the car from and the guy we returned it to was super super helpful. They really went out of their way to help us with whatever. The car was working perfectly and overall we were superhappy that we chose to rent from icerentals 4x4. The northbound website was also easy to navigate on and had no hidden prices.Daniel • 01. Nov 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in October 2017
Great experience! A rental agent met us at the airport and drove us to their rental office which is located just off the airport property. The rental agent carefully reviewed the rental agreement including all of the insurance options that we selected, and carefully explained things that were not covered like wind etc. The car was clean and well maintained. We called when we were on our way back to the rental office to drop off the vehicle, the rental agent was waiting to check in our SUV and they had a van waiting to take us to the airport terminal.Philip • 26. Oct 2017 Rented a Suzuki Vitara from Icerental 4x4 in October 2017
The perfect vehicle and met all my needs for a 3 week excursion exploring the West, West Fjords and Southern areas of (N)iceland !!! An Icelandic friend had recommended the Dacia Duster. When researching 4x4s, Icerental was one of the companies that offered this vehicle. They met me at the airport from a very late arrival, paperwork was easy. They even let me keep the car an extra half day without charge so I was able to drop it off in Keflavik, where they returned me to the airport also at no charge. Thank you for such a pleasurable experience!!!Paula • 25. Oct 2017 Rented a Dacia Duster from Icerental 4x4 in October 2017
We had a very pleasant experience. As a party of 4 adults, we arrived with more luggage than the car would hold. The staff was able to find us a bigger car and were extremely kind and helpful. At one point during our journey, the car wouldn't start and we ended up having to buy jumper cables. Icerental reimbursed us for that, no questions asked. I was very happy with my experience.Lori • 15. Oct 2017 Rented a Suzuki Vitara from Icerental 4x4 in October 2017
It was great. We had a really good experience with both Northbound who we booked the car through and 4x4IceRental who provided the car. The Grand Vitara was perfect for what we wanted to do around Iceland.Ebony • 15. Oct 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in October 2017
Excellent service and attention. We will definitely rent from them again when we return.Roland • 13. Oct 2017 Rented a Dodge Durango from Icerental 4x4 in August 2017
The car is ok. Not the best one, but for that price is realy normal.
Icerental 4x4 guys were very fast polite. It was no problem with car return at all.
We were met at the airport promptly and returned to the airport quickly after returning the car.
The car had a lot of power and we were very pleased with your company
We had a great time driving around iceland with the Suzuki Vitara from Icerental 4x4. The service and support were very good. And their price is very reasinable.Yik Bun • 08. Oct 2017 Rented a Suzuki Vitara from Icerental 4x4 in September 2017
Went well with the szreets in iceland. Enough hoursepower for every street. Just for some cases I wished to have bigger wheeles like the Iceland cars.Kerstin • 08. Oct 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in September 2017
Was very happy with how we were treated by IceRental4X4 and the vehicle was great. Only small issue was they were not there at the airport waiting as we were told they would be, had to call the office from the information desk, but was not a problem for us as one of our party had left something on the plane, so by the time our shuttle arrived we were just ready to go. Another little glitch was that we were told that they did not have a Duster available for us, but had a Toyota Rav 4 that we could be upgraded to, which worked out great for our party of 5 as it was a slightly larger vehicle. It gave us great service as were tripped around Iceland and handled the steep passes with ease. Was a no hassle check-in when returned and were treated with respect by all involved. Definitely would book again with IceRental4X4 and the savings by using Northbound made it one of the best car rental experiences I have yet had.Colin • 08. Oct 2017 Rented a Dacia Duster from Icerental 4x4 in September 2017
Excellent service right through. From initial phone call to returning the vehicle. A plus and highly recommended.Gerard • 05. Oct 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in September 2017
Great. We were picked up on time and when we drop off the truck we had a ride back to the airport with very little wait. Staff was great. I'd go with them againDaniel • 04. Oct 2017 Rented a Dacia Duster from Icerental 4x4 in September 2017
All went nicely and smoothly:
- it was easy to compare rentals
- prices were competitive
- the service itself is nicely set up as well as the background processes
- the car handovers in both Reykjavik and Keflavik offices were fast
- I appreciate the possibility to pay with card on the spot and the paperless process (no voucher had to be printed)
- I appreciated the transport to the Keflavik airport after I returned the car
Excellent. Nice car and good service. Best way to explore Iceland. Although 4X4 may not have been necessary, it gives much better stability on the gravel roads. The only thing I would suggest is better directions to the offices at Reykjavik and Keflavik. We had trouble finding both.Bruce • 01. Oct 2017 Rented a Suzuki Vitara from Icerental 4x4 in August 2017
The service was good and the car worked fine. Martin picked us up at the airport to collect the car and gave good advice on driving in Iceland. Dropping-off the car was also easy as the place was easily located and close to airport with the "shuttle service" to drop us back at the airport.
The Suzuki Vitara was an awesome vehicle. It was perfect for the two of us - surprisingly comfortable (great seats (heated too), plenty of cubby room, GPS, all the amenities you'd expect to find in a high end vehicle. It had tons of performance when in sport mode, was really economical on fuel when in auto mode, and gave us lots of confidence in rough terrain, sand, water, and rain when in Snow mode. I honestly could not find a complaint about the vehicle - maybe other than ground clearance. Would have loved something a little taller (the Dusters seem to have great clearance), but for 98% of the time it was perfect. Additionally the folks at Icerental 4x4 were awesome and friendly - and while I was price shopping, Icerental 4x4 had the best value for the review quality. I read horror stories of the rest of the rental companies in a similar price range. Icerental 4x4 had great reviews and the experience was actually better than I expected. Would rent from them again!Brandon • 28. Sep 2017 Rented a Suzuki Vitara from Icerental 4x4 in September 2017
Everything was perfect.Lucie • 28. Sep 2017 Rented a Subaru Forester from Icerental 4x4 in September 2017
Very nice car, friendly pickup and drop-off at the airport!
Great service and honestly, the price was fair for the period.
I 'd like thank the Northbound team, you're doing a crazy good job guys..
I'm already looking forward to comeback in Iceland and be sure that I will deal with you.
Great! I had read that Icerental 4x4 had the best pricing and the customer service was very good as well. I couldn't agree more. I'd definitely rent from them again!Sara • 26. Sep 2017 Rented a Dacia Duster from Icerental 4x4 in September 2017
I was more than pleased with the Dacia Duster, a very good and reliable car. The service I received from Icerental 4x4 was exceptional. They responded to my email inquiries and had very friendly staff. I would highly recommend using them. They had quality cars and very reasonable prices.Addis • 25. Sep 2017 Rented a Dacia Duster from Icerental 4x4 in September 2017
Very satisfying. We arrived a little early, but called and got picked up promptly. We we returned the car, we were promptly driven to the airport in the car, so we didn't have to unload and load the luggage.David • 25. Sep 2017 Rented a Toyota RAV4 from Icerental 4x4 in September 2017
Great experience with ice rental 4x4. The staff is helpful and nice & they give you all information to make your experience better. Car was clean and Yo to standard.Maria • 20. Sep 2017 Rented a Suzuki Vitara from Icerental 4x4 in September 2017
Perfect! Except that instead of Suzuki Vitara I got Toyota RAV4, also new and great car. Kind personnel, easy pick up and easy return. ThanksDawid • 19. Sep 2017 Rented a Suzuki Vitara from Icerental 4x4 in September 2017
Alles war super. Die Jungs sind unkompliziert. Bei der Abholung am Flughafen mussten wir etwas warten und wurden nach einem kurzen Abruf dann sofort abgeholt. Das Auto war wie erwartet, etwas älter dafür sehr günstig. Nach 5 Tagen hat der Anlasser des Jeeps nicht mehr funktioniert. 10 min nach dem Anruf beim Vermieter ist ein Mechaniker gekommen und hat den Starter in 1 h repariert. Somit alles wunderbar. Würde wieder bei Icerental 4x4 buchen.Josef • 18. Sep 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in September 2017
everything went very well.
very friendly and professional team
the car was a very very good choice in perfect condition.
i highly recommend this car and icerental !
Excellent service and a good if small 4x4 with satnav capable of tackling F roads at a very competitive priceCrispin • 15. Sep 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in September 2017
Quite good, the car was a bit worn out and some parts weren't perfect, but it was perfectly working.Davide • 15. Sep 2017 Rented a Ford Expedition from Icerental 4x4 in September 2017
It was excellent. Had a minor hitch because the front number plate was missing but we were warned by Icerental that we could be stopped by the police. We were and we had to pay a fine, which the company promised to refund. Other than that, everything was fine.Lucienne • 14. Sep 2017 Rented a Toyota RAV4 from Icerental 4x4 in September 2017
They picked us up at the Airport and the car was ready when we arrived. The car, a 4wd with a tent on top, was just what we needed (3 people) for the roads and camping in and around iceland. The car was clean and got great gas mileage.
The car was confortable. The service was perfect and the guy that took us at the airport has been really kind and gentil. The car we get was better than expected.Lorenzo • 12. Sep 2017 Rented a Hyundai i30 Wagon from Icerental 4x4 in August 2017
thank you for the message. Everything with our rental car was perfect. The guys from the rental company were very nice and kind. :)
This car is very great to run with 4x4 model , but. the map of GPS is too old to lost way .
I command to update map is necessary for next journey .
The car was just what I needed. It was a bit old and had seen better days, but that suited me perfectly as I drove it on the central highland dirt roads. They have a good selection of vehicles and accessories at competiive prices.Thomas • 06. Sep 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in August 2017
overall the experience with icerental 4x4 was very good.
on arrival we received an free upgrade to a dodge durango because there were no rofftop boxes available for the grand cherokee.
even after a failure on the car electronics we received within a few hours a replacement car (very fast delivery to our hostel) --> finally we got the grand cherokee.
the cars were a little old, but the performances of the car and icerental were very good.
Everything went very well car ran fine the only problem was that the check engine light showed up intermittently but you're people were very quick to come and look at the car twice and everything was fine and worked well for the whole tripJoyce • 02. Sep 2017 Rented a Ford Expedition from Icerental 4x4 in August 2017
It was great, friendly and everything went well. The car we rented was a Nissan Patrol 2008. The car stays strong and without any breakdowns through the whole 10 days journey.
I would recommend Northbound.is in any case. The rental Company in our case was Icerental 4x4 and they did a very good Job.
We have rented 2017 Dacia Duster for 17 days. The car was as advertised, about 7000 km on the odometer, to which we have added another 3500. The guy from Icerental4x4 has waited for us in the airport, took us in the van to their office, explained the insurance conditions etc, and that was it. The on-board navigation in the car was not very suitable for Iceland, as it did not know many places we wanted to visit by their name. We had to look up the place on the map, and then set it as destination. When returning the car, the navigation did not even know the address of the Icerental4x4 office :-). We had no problems when returning the car either - the guy from Icerental4x4 just quickly overlooked the car, and took us in the van to the airport.Jan • 01. Sep 2017 Rented a Dacia Duster from Icerental 4x4 in July 2017
We had an amazing experience with Icerental 4x4! They were incredibly responsive to all my questions and were waiting for us at the airport when we arrived (even though it was past midnight!). All of the staff were friendly and checkin/checkout was painless. The car/roof tent functioned perfectly and I will be recommending this car/company to everyone I know who is traveling to Iceland!Elizabeth • 30. Aug 2017 Rented a Suzuki Grand Vitara + Roof Tent from Icerental 4x4 in August 2017
Iceland 4x4 rental rocks! they were nice, kind and made the whole process really easy and at the best price. The GPS included was key!! The Rav 4 was great for camping, and all the roads and adventures we took! It was also big enough for both of us to sleep in on the super rainy days when I couldn't bear to put up the tent in the rain! The customer service was great! (And I am really picky!)Mark • 29. Aug 2017 Rented a Toyota RAV4 from Icerental 4x4 in August 2017
I was very happy with service provided by Northbound & Icerental 4x4. We decided last-minute to visit Iceland and very few sites had vehicles available (we booked one week before our trip). Given the timing, the price offered for a 4x4 rental was very competitive.
On our second-to-last day we got a flat tire on a gravel road in the middle of nowhere. I was VERY thankful that the spare tire was in good shape, but prepared myself for a large bill at the end of the trip (previous car rental experiences have taught me this sort of thing can be quite expensive). However, when we returned the car, we were told there would be no additional charge for the flat tire! I certainly would not have gotten this type of service from a larger rental company.
Thanks for the great customer service - it made for a great finish to a great trip.
The car was excellent, coped with all the off road driving we needed to do, and made our journey round Iceland much more exciting. The service was great, we were picked up at the airport and taken to the car where we were taken through how to use the car and the general Icelandic rules of the road.
I would definitely use Icerental 4x4 again.
Overall experience with Icerental 4x4 was good. Got a free upgrade to a Suzuki Grand Vitara that performed well over a two week trip that included F roads.Nathan • 29. Aug 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in August 2017
Our general experience was very good.
-) The car was not very well cleaned inside and there was quite a strong cigarette smell in the car (probably from the previous tenant)
-) There was no gps in the car (but that was not really a big problem, because we had our own smartphones)
-) Customer Service and Support were excellent! We had a few questions and an employee was always available on the phone. When our car broke down, we got a new car within 3 hours and everything worked very well!
In summary I can say that we were very satisfied with Icerental 4x4. Although there were some minor Minus-Points, the most important thing to us was the good service from Icerental 4x4. And we did not really care that much about the smell in the car for example.
We would definitely rent a car from them again!
Icerental 4x4 was absolutely wonderful to work with — I accidentally booked the car for pickup a day early, but they worked with us and even upgraded our car when we did arrive. They could not have made the entire rental process easier — thanks so much!Michelle • 29. Aug 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in August 2017
The experience with Icerental 4x4 was perfect, we rented a Hyunday Tucson, and we had no problems at all. They have been very helpful and everything turned out absolutely fine. Very reccommendedFederico • 28. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
The Jeep was fully as expected (high mileage, quite dirty but pricewothy and reliable) and took us where we wanted to go. There should be more offers like this.Dirk • 28. Aug 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in July 2017
Very good. We had problem starting with the car on day 1 somewhere on road 1, 30 mins away from Reykajavik city. We called the rental car customer care and they sent the help ASAP. Car was nice too.Somal • 25. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
Perfect for our needs! Although the car uses a lot of gas -- and gas is expensive in Iceland -- I felt it was a sturdy vehicle that got us where we needed to go. We were impressed with the customer service level of this company and highly recommend it!Ethan • 25. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
Amazing!!Petronella • 25. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
We had a JEEP GRAND CHEROKEE instead of tucson.
The car was beautifull but a little bit old and fuel consumption to higth.
We were first in Iceland and we decided to rent a car through Northbound for the best price and top quality service. We had sleeping bags and navigation in the car. We got the Grand Vitara, exactly as required. When the car went wrong after two days, ICERENTAL 4x4 immediately responded and changed the car to another. We were pleasantly surprised by the communication and patience of the company's employees. We thank them and in the future we will definitely decide again for the same company.Rudolf • 23. Aug 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in August 2017
Very happy with this company. Got upgraded to a better car. Friendly guy who collected me from the airport. Hassle free, car was great and took me all around Iceland. When dropping off the car I was in a major rush and had ten minutes to catch a bus, their employee immediately agreed to drive me to the bus station and even called them in case we didn't make it. So thank you for your kind help and hassle free service. I would definitely recommend this company. Cheers, Chris.Chris • 20. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in August 2017
Good car. Good service. Friendly employees. Reliable. Would rent with them again. They were at the airport when we arrived and were at the office for drop off and took us quickly to the airport. The car was fairly new and ran well.Richard • 19. Aug 2017 Rented a Hyundai i30 Wagon from Icerental 4x4 in August 2017
We were completely satisfied renting Suzuki Vitara from this company. No problems with booking or later changing the reservation. When we arrived at midnight, they picked us up at the airport in Keflavík, vehicle was prepared and in good shape. Nothing went wrong with the car, even though we did 3300 kms in 10 days throughout the island, crossed few rivers and even drove up to Askja. In the end we returned the vehicle at 22:00 and got a ride to the airport without any problem, just like at the beginning. We could totally recommend both the car and the company.Ondřej • 18. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in August 2017
The car was fantastic and we did not have any issue with it. It was easy to drive, handed well, and was great off-roading. the roof tent was very comfortable and easily slept my brother and me. Coming from the United States, it made planning a lot easier knowing I would not have to worry about the camping equipment. All the camping equipment that was included in the rental was in great condition, worked well, and it made camping easy.
It was my first time renting a car, and the Icerental 4x4 made the process easy and efficient. There employees were friendly, knowledgeable, and answered every question I had. I was especially impressed with there customer service. They responded to inquiries and emails quickly, and made sure we were getting the right car for the type of activities we wanted to do while in Iceland.
I would certainly recommend Icerental 4x4 and this car for anyone who is looking to go camping in Iceland.
Robert • 15. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in August 2017
Very good, worked out nicely for four of us with lots of luggage. Ice rental 4x4 was at the airport to greet us, then drove us to their office to pick up the car. No issues upon return.
We have just returned from a 2 week- trip to Iceland. We hired a 4 x4 car (Dacia Duster + roof tent) through Northbound. They were great to deal with and very helpful at all times. We did a lot of research before booking with Northbound and we found prices were actually cheaper with them than with other car rental companies. Customer Service was great and staff were very friendly, efficient and professional. Every e-mail was replied straight away with surprisingly detailed answers. The car and the tent were perfect and exactly as promised! Highly recommended!!Elisa • 15. Aug 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in July 2017
Car ran fine, no issues. It was pleasantly quiet to drive and fuel-efficient. Returning the vechicle went fine as well. The rental was actually Renault Megane Estate (2017), not Hyundai i30 Wagon, but I think it was better than Hyundai would have been.Olger • 15. Aug 2017 Rented a Hyundai i30 Wagon from Icerental 4x4 in August 2017
dacia duster was very enjoyable to drive, especially on the gravel roads, the roof tent was easy to set up and kept us dry in rainy nights, icerental 4x4 employees were helpful and nice, the airport transfer was fast and uncomplicated 10/10David • 15. Aug 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in August 2017
Perfect! We were picked up at the airport on time, the employees were friendly and helpful and the vehicle was in great condition. They did not have the SUV we had originally booked, but accommodated us with a very nice alternative, so there was no issue. We loved having the freedom of the 4X4 and the roof tent. We would love to come back to Iceland and would definitely book with Northbound/Icerental 4X4 again!Meredith • 14. Aug 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in August 2017
I can only tell the best about Icerental 4x4. Pickup at Airport worked, it took a bit time to get the car, but they had just received it back an had to clean it. The car itself is from 2008, has more than 300,000 km, and it looks as well that old. And that is a good thing, because you don't have to be carefull on Icelands gravel roads. We were 4 persons with 4 suitcases - the trunk is built for only 3. When we returned the car in Reykjavik we were driven to the Bus station by the Manager in his private car. In general: You get more you can expect.Arne • 14. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in July 2017
My experience with Icerental 4X4 was great. Picking up the car was easy in Reykjavik and the person who helped me fill out the paperwork was professional and very easy to deal with. (Sorry I forgot his name) I had to change my pickup location and drop off time during our trip and Icerental helped me very quickly, both by email and phone. The drop off was a bit hard to find, but once found the people there were excellent and drove us to the airport immediately. Outstanding customer service! I will absolutely recommend Icerental 4X4 to friends. Thank you.Christian • 14. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
Excellent. The car was perfect for the roads we had to travel on , it was comfortable and we had no trouble at all. We appreciated how simple it was to check in and out.Pierre • 10. Aug 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in July 2017
Well satisfied with 4x4 iceland they where waiting for us at airport a good start every thing eles went fine will be using you again next time we visit iceland but would probably go a big 4x4Les • 07. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
Good and helpful customer service both at pickup and dropoff. Easy process. Got a car suited for our needs for a good price.Anne Kristin • 06. Aug 2017 Rented a Dacia Duster from Icerental 4x4 in August 2017
Experience was fast and easy. Would rent from them again.Christopher • 04. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in July 2017
Pickup was late because they were busy. The car itself drove fine but had some minor previously unmentioned issues (some difficulty closing door and backlight falls when closing trunk). So far we didn't get charged for the unmentioned issues above so other than that that it was great and we enjoyed it.Michael • 04. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
Everything was perfect. Except the return but I think I am partially responsable. I mixed Icerental ( who rent 4X4) with Icerental 4X4. May be you should inform people to be vigilant.Jacques • 04. Aug 2017 Rented a Honda CR-V from Icerental 4x4 in July 2017
I have to say i was really pleased with the service of northbound and also the car rental company.
Northbound help me rebook my mistake with booking the insurance for cat and everything was done smooth and with quick response.
Agent in car rental company was awesome dude with sense of humor and even though they did not have a car we requested- we did receive an upgrade-4x4 car with the same price.
If i will be comming back I will definitely use it northboud again.
Excellent. Staff very nice and available. Picked us up at the airport and drove us back very helpful.Olivier • 01. Aug 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in July 2017
Our experience with northbound (IceRental4x4) was quite good as I was able to find the best prices across some major car rentals here. I got the best pricing here among the other websites I had checked. Also they were very prompt on their customer service in answering any queries. I would definitely recommend you to people in the future.
Thanks for making this a good trip.
From pick-up to drop-off, Icerental 4x4 was very professional and accommodating, plus they were the cheapest 4x4 rental I could find with a good reputation.
The Suzuki Grand Vitara that we rented for our 2 week tour of Iceland was in really good condition. We rented an older model, a 2010, because it was cheaper and were a bit nervous that it would have issues due to its age. It ran great for the 3500km we put on it, including several F roads. We found that this vehicle was not really suitable for fording most rivers on the F roads, however. So if you are looking for something you can comfortably cross rivers with, go with something with more ground clearance.
Icerental was very clear when giving us the vehicle what was covered with the insurance we purchased and what was not. When we returned the vehicle after our 2 week tour, they looked it over quickly and had us on our way to the airport within 10 minutes. No hassle.
Overall we are very pleased with Icerental 4x4 and would definitely use them again if we travel to Iceland again.
Also, our booking through Northbound was easy and hassle-free. We added a couple extra rental days just before our scheduled arrival in addition to changing our drop-off location and the customer support was excellent. They added the days and charged my credit card accordingly with basically no extra work to be done on my end.
The rental car was perfect - loved the ease of the roof tent and that the car was equipped to make it through some of the more rough side roads we went on. The only thing that would've been more helpful was knowing that the car didn't come equipped with a way to light the camping stove. Providing matches or a lighter would be nice- we had to leave the campsite to go but a lighter our first night. Other than that it was the best way to get around Iceland. Thank you!Jay • 25. Jul 2017 Rented a Suzuki Grand Vitara + Roof Tent from Icerental 4x4 in July 2017
Pick-up from and to airport worked very well, car was new 2017 model and brought us secure over all F-streets. Only two hints from my side: I would feel better to have a real spare tire on board instead of an tire repair set! Sharp stones may destroy the tire in such a way no reparable by a repair set! The car was bought in CZ therefore the manual was only in czech language, not a problem for me because most of the things in the car are self explanatory but might be a problem for others!Torsten • 25. Jul 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in July 2017
Was a great experience. Picking up and dropping off the car was easy. The team made sure we had everything we needed before we left. Would definitely recommendAlex • 23. Jul 2017 Rented a Hyundai Tucson from Icerental 4x4 in July 2017
Je suis très satisfaite de mon expérience avec icerental, la voiture était très bien nous n'avons eu aucun problèmeDominique • 23. Jul 2017 Rented a Hyundai Tucson from Icerental 4x4 in July 2017
The car was excellent and so the service. I appeared at 9.00 in the morning, no other people, so the whole procedure was very quick and straightforward. Thank you very much for the wonderful service. I definitely will recommend your company to our colleagues. I personally will use your company in the future again! Thank you. Pavel, BulgariaPavel • 23. Jul 2017 Rented a Toyota RAV4 from Icerental 4x4 in July 2017
It was a very good experience! The car and the root tent are perpect in functionality and really clean! We will advise you to our friends!!Paolo • 22. Jul 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in July 2017
Hands down the best way to see Iceland is with your own car. Northbound was super helpful and the prices we're the best around. When we got our car they were kind enough to give us a free upgrade in vehicle. We drove half way around country and had no issues. I would use northbound again wherever they're located.James • 21. Jul 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in July 2017
We arrived at the Reykjavik airport on a Tuesday and there was a representative there waiting for us. The rental process went smoothly and we were able to rent 2 Dacia Dusters for our 7 days traveling the ring road. The experience was awesome and I highly recommend both Icerental 4x4 and the 4wd capability to anyone travelling Iceland wishing to camp and/or travel the F-roads.Eric • 20. Jul 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in July 2017
We had a super experience and are very pleased with everything.
The sleeping bags could be a bit warmer but that's the only thing that could have been better. We loved the car and the tent-on-the-roof-solution!
I had a very good rental experience with Icerental and Northbound. When I arrived all the staff were extremely friendly and the car was in excellent condition. I had absolutely no issues during the week and the return process was super easy as well. Qudos!Jonathan • 17. Jul 2017 Rented a Hyundai i30 Wagon from Icerental 4x4 in July 2017
Runar: Our flight was late by 2 hours, but we called Iceland4x4 after landing and they sent a gentleman over who was an excellent representative of their company. Drove us over to their facility and we were quickly on our way in our 2017 I30 Estate. The car was clean and the gas tank topped off. We called the company the night before as we had an early flight and wanted to let them know. Upon arrival at their facility, the attendant was a bit overwhelmed by all the returns and told us to take the car and leave it at the airport. We would definitely recommend Iceland4x4.Milton • 16. Jul 2017 Rented a Hyundai i30 Wagon from Icerental 4x4 in July 2017
The vehicle was great. The guys were great. The only issue is we waited two hours at the airport but it all worked out.Christopher • 15. Jul 2017 Rented a Hyundai Tucson from Icerental 4x4 in July 2017
Wonderful experience. We got a good car for a good price and we were nicely treated by the personnel of Icerental. We will repeat.Alfonso • 15. Jul 2017 Rented a Hyundai i30 Wagon from Icerental 4x4 in July 2017
Nice car, responsive speeding, smooth automatic transmission, enough space for 4 people with plenty of luggage.
Nice people working at icerental, would rent a car there again.
Everything went perfect. Nice car, nice service.Martin • 11. Jul 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in July 2017
Nestor • 11. Jul 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in September 2016
An excellent experience.
Great professionalism. Our flight arrived in Iceland 3 hours late, and there they were, waiting for us.
The vehicle was in perfect condition and gave us all the directions we needed.
This year I travel again and I'm looking for a vehicle with them.
Our Suzuki Grand Vitara and Roof Tent were incredible! The vehicle came with everything we could possibly need and the tent was extremely easy to set up and take down.Andrew • 08. Jul 2017 Rented a Suzuki Grand Vitara + Roof Tent from Icerental 4x4 in July 2017
I had a really great experience with Icerental 4x4. They were very accommodating and easy to work with. I had 24 hour help if I needed it.
I found them to be very friendly, trustworthy, and had my interest in mind. I would absolutely go with them again for my next trip.
We had a wonderful rental experience with Icerental 4X4 - they upgraded our car and we loved the Hyundai! Instructions were clear and we felt very supported should we need help out on the road.Karin • 29. Jun 2017 Rented a Hyundai Tucson from Icerental 4x4 in May 2017
Very positive. After arrival in Keflavik airport we called the rental company and they came for us to the airport (and viceversa after the rental end). We were driven to their offices near airport, the car was ready and after the paperwork I checked the car and drove to explore Iceland. I have to mention the GPS included in the price and we got an upgrade from Jimny to Vitara for the same price. The car was in good shape.Ladislav • 29. Jun 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in June 2017
We had a great experience with Northbound on our week-long trip to Iceland this January. Our Suzuki was roomy and comfortable on our drives each day as we tried to see as many places as possible. I can't wait to come back to Iceland, and when I do, I'll rent my car again through Northbound. Thanks guys!Lindsey • 27. Jun 2017 Rented a Suzuki Vitara from Icerental 4x4 in January 2017
We were picked up upon arrival in airport and in no time we got a good car. Guys were really friendly and answered all our questions. During the journey there was a small problem with car lock - it didn't work well in rainy weather, still we managed. Also the drop-off was smooth and fast. You provided us with great & safe car and excellent service. Thank you for your business!Stella • 26. Jun 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in June 2017
Would just like to say what a great experience we had in Iceland driving around with the Nissan Patrol from Icerental 4x4. We drove the F839 to hike around at Hvalvatnsfjordour, exciting trip but on returning the Nissan Icerental noticed we had done some minor damage to the underside of the vehicle. They were relaxed about this and didn’t charge for any repairs as it was an older vehicle. Great company to hire from with friendly and informative staff, we would definitely use them again. So perhaps a tip for other tourists intending to travel on F roads - go for an older vehicle that’s already seen some action.
Ian Wren, UK
Our experience was great! Easy pick up from a convenient location, and everything we needed was included! Customer service was great, and Runar was extremely helpful and friendly. We will definitely return for future bookings. Thanks!!Kristen • 24. Jun 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in June 2017
The vehicle was excellent for us and well priced.Rodger • 20. Jun 2017 Rented a Subaru Forester from Icerental 4x4 in May 2017
Northbound was extremely easy to deal with. We had a trouble free rental. Thanks Northbound. Icerental 4x4 were easy to deal with, the car was very well presented and they couldn't have done more for us. Northbound & Icerental 4x4 were an excellent team.Alan • 20. Jun 2017 Rented a Dacia Duster from Icerental 4x4 in June 2017
The expierience to choose northbound was very good. The car was in a good condition. The service was perfect. Somebody pick us up at the airport and drive in 10 minutes to the office for the rest of formality. All defects on the car has been marked in the documents. A perfect choice for a Icelandtrip with gravel roads.Filip Jacek • 18. Jun 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in June 2017
we booked online and someone collected us from the airport.
The employees were courteous and helpful. Registration and taking the car out was very quick and efficient. We had any problems at all during all the journey (3 weeks - 5000 km). my overall experience is very good. Thanks!!!
My experience with Icerental 4X4 was excellent from start to finish. We were picked up from the airport promptly and taken to the rental location to pick up our vehicle which took the worry out of our travels. The person who picked us up and got us started was great, friendly and ready to offer any tips and knowledge he had to answer our questions. When we arrived, we were offered a newer model, which was a great plus. We had a great experience driving through the Island. When it was time to return the vehicle, the drop off process was smooth and quick. Would absolutely recommend and use in the future.Corinne • 13. Jun 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in June 2017
Great experience. We got the exact car we had asked for - giving us enough room for 4 with luggage. Pick up was easy - the shuttle driver called us and we told him we were delayed in baggage claim. He waited for us. Drop off was pretty easy. They did a very thorough inspection of the car upon return so make sure all dings and paint chips, etc. are noted before you leave the property. We had no problem. Friendly staff and saved quite a bit instead of going with the big name companies at the terminal.John • 13. Jun 2017 Rented a Toyota RAV4 from Icerental 4x4 in May 2017
Excellent and very professional service: friendly approach, time for picking up rented car and return at airport according to time scheduled on reservation, good advices and price for car quality. I recommend IceRental and rent a GrandCherokee 4x4 for discovering Island.Clement • 07. Jun 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in May 2017
Overall excellent experience with the Dacia Duster we rented. Only problem was that we thought the horn was broken when, in fact, we learned after the rental was over that the horn was located on the turn signal stalk, not on the steering wheel. Also, the owners manual was in a different language, so it was difficult to discern some of the warning lights and other controls. Nevertheless, it did not hinder our travel and we were very satisfied with the car and our pickup and return experience.Robert • 05. Jun 2017 Rented a Dacia Duster from Icerental 4x4 in May 2017
Great service, smooth pick up from the airport and was able to drop off in parking lot at airport for our early flight out. Would rent again if I go back to Iceland.Brian • 03. Jun 2017 Rented a Honda CR-V from Icerental 4x4 in May 2017
Everything went well. The car, a 2016 Suzuki Vitara, was very comfortable and handled himself very well. Company person was very nice. Great service. No complaints.Goncalo • 02. Jun 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in May 2017
Everything was perfect. From the pick up to the drop off at the airport. I would certainly recommand Icerental 4x4 to any of my friends or family who would like to explore Iceland!
Thank you for make our trip sch a nice ride!
Thank you for all the arrangements, the car was perfect for travelling on both the tarmac and gravel tracks. We were met from our flight and transferred to office & car very smoothly. Everything was clearly explained and off we went. We chose to collect the car at the airport and drop it off in central Reykjavik, which suited perfectly and the whole operation was painless - just as it should be! Best wishes.Andrew • 06. May 2017 Rented a Suzuki Vitara from Icerental 4x4 in April 2017
We chose Icerental 4x4 because we read good reviews and the price was considerably less than the rental companies at the airport. Overall great experience during our four days in Iceland. Representative picked us up at the airport on time and took us to the office, where the vehicle was ready to go. We opted for additional insurance that covered everything except the undercarriage, and the doors being blown off by wind. We never used the included GPS, because we had all the maps loaded to our phone in advance. Car worked great during the entire trip and they were quick getting us back to the airport when we returned. Would definitely recommend to others looking to rent during their stay!Scott • 05. May 2017 Rented a Hyundai Tucson from Icerental 4x4 in April 2017
They were great. There was a problem with our initial cars brakes so they gave us an upgrade, no questions asked!Robert • 04. May 2017 Rented a Hyundai Tucson from Icerental 4x4 in April 2017
perfect, our car was quite old but I think it was totally ok for the price we payed! Our experience with the car and the car rental was 100/. positive!Luca • 02. May 2017 Rented a Hyundai Tucson from Icerental 4x4 in April 2017
The service was really good! They picked us up at the airport and explained us the car and everything and when we returned the car they drove us to our hotel. Super friendly staff!Christina • 01. May 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in April 2017
The pickup and drop off were easy, and the vehicle was fantastic in snow and very comfortable. Couldn't have asked for a better experience!Michael • 27. Apr 2017 Rented a Suzuki Vitara from Icerental 4x4 in April 2017
We had an great experience with Icerental 4x4. Any questions I had were answered promptly by both phone and email. The car was ready and as advertised. Additionally, I've heard horror stories about car rental in Iceland. We had no issue and no hassle returning the car. I felt like I totally understood the rental process and what insurances were available to me. As an added bonus, the agent on duty when we returned the car made sure we had a speedy return back to the terminal. I highly recommend this company. If you are nervous about the company not being entirely on site at the airport, don't be. They are very prompt and easy to contact should you have an issue.Matthew • 25. Apr 2017 Rented a Suzuki Vitara from Icerental 4x4 in April 2017
Icerental 4x4 was a great choice. Competitive prices relative to other alternatives and new car models. We rented the Toyota Rav4 and it was brand new. Great choice when doing the full circle as several parts of East and North Iceland are still covered in snow and ice in April.
The only downside was the fuel consumption of the car, a bit excessive, but we felt safe all the time and in all road conditions. Free sat nav included in the price and unlimited km.
We were due to be picked up from the airport at 10 am by a Icerental agent, 10 came and went and no one from Icerental showed up, 11 am came and went still no show. Finally an agent from Icerental turned up at the airport, when I spoke to him I found out that he was not here to pick us up but a different family and he did not have room in his van for both parties and would have to come back for us. At 11-30 am a different icerental agent turned up to take use to pickup our car. An hour and a half after our due pickup time. The Suzuki was not the best looking car I have rented and had a number of battle scars from the Iceland roads already. However we accepted the car as it was, The staff at Icerental were very friendly and we set of on our Iceland adventure. After the first day we had only been travelling along Route 1 and a small sections of the plastic trim from the bottom of the wing had fallen of the car. We also discovered that the hand brake was not very good and the car had to be parked in gear to stop it rolling away. This is not the end of the sorry tail, on the Friday we drove to the Snaefellsjokull Nation park to see the Lava cave. On our return the clutch on the car totally failed just outside Arnarstapi and we were stranded for 3 hours on the side of the road until Icerental could bring us a replacement car. I appreciate the 3 hours is the time it takes to drive from Reykjayvik to our location, The guy who brought the new car a Hyundai 4x4 Automatic was again a very friendly chap and we were once more on our way. The Hyundai was a much nicer car than the Suzuki we drove back to our apartment in Reykjayvik no problems. Parked the car outside our apartment when I opened the drivers door to get out of the Hyundai a large section of trim fell of the door, we all just looked in disbelief and the end of a perfect day. In conclusion I found the staff at Icerental to be very friendly, but I feel that the quality of their cars let them down badly, I don't think I will be using them again.Nigel • 18. Apr 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in April 2017
We had the BEST experience with Northbound. For starters, the staff at the car pickup were friendly, helpful, and honest. They were there to pick us up at the airport when we arrived and drive us to the car rental facility (quick drive) which was so appreciated after our long flight. It is such a pain when you have to call the company and wait for them to arrive, so it was great that they were already there when we landed. The check-in process was easy too. Additionally, the car came with a GPS, which was included in the already low price so that was awesome as well. We rented an SUV and had no problems with it at all, even in cases of high wind and a little snow/sleet. The car handled smoothly and we felt safe for the entire week. I would choose Northbound over any other car rental company one million times over, and I will definitely be recommending it to all of my friends and family that plan to visit Iceland in the future.Alyssa • 18. Apr 2017 Rented a Hyundai Tucson from Icerental 4x4 in April 2017
Icerental was the cheapest option I found for an SUV for Iceland and they were so easy to deal with. They were communicative when I had questions about the rental and the vehicle itself, responding within 24 hours and sometimes even within the hour.
We had a great experience - from when they picked us up from the airport, to our vehicle pick up process all the way to returning the vehicle.
We had absolutely no issues and I would go with Icerental 4x4 again if I were to go back to Iceland.
We had a new Toyota RAV4 and it was absolutely brilliant, really nice to drive and very economical. There were 4 of us travelling and we each had a large suitcase and a rucksack, this vehicle easily fitted all of our luggage in and had room to spare. We did half of the island from south west to south east, drove on non tarmac roads and also drove up a mountain track - the RAV4 handled really well and we all felt safe. The chap at Icerental was very helpful and even pointed out some slight damage to the wheel trim before we set off and advised us to take photos all around the car. I would definitely use Icerental again, they met us at the airport and dropped us back there too, all super convenient.Donna • 13. Apr 2017 Rented a Toyota RAV4 from Icerental 4x4 in April 2017
We rented a Dacia Duster from Icerental 4x4. The pick up and drop off were easy and went smoothly and the car was quite adequate for our week long trip through the South West of Iceland.Terahn • 12. Apr 2017 Rented a Dacia Duster from Icerental 4x4 in April 2017
The car was great for the conditions. We had a stressful 10 minutes when we couldn't start the car after stopping at a remote site. However eventually we wiggled the steering wheel and all was well!!! The airport pickup guy was very personable, the office guy helpful. We were initially worried that we were not going to be picked up at the airport; we waited for 30-40 minutes. It seemed longer until one of the other firms' pickup guys told us he had seen your guy earlier and that probably he would be returning for us after he had delivered a full load. It would have been better if these pickup arrangements could have been clarified for us beforehand. Also the office had run out of maps. Even though we had a GPS, we needed to know the rough outline of where we were travelling. It was good to be able to drop the car off at the airport parking lot since we had an early flight. We did misjudge how long that trip is between Reykjavik centre and the airport !!!! Close call!! Maybe customers would appreciate being told that somewhere in your information kit.Lynn • 08. Apr 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in March 2017
This was the first time I have ever rented a vehicle, and the whole process was great.
From the whole rental process online to the pickup to the return, everything went smoothly and better than I could have ever imagined.
I basically looked for a 4x4 fit for four adults. And found this Suzuki Vitara. I also saw that this was the cheapest site I could find for it.
When I landed at the airport, there was a person waiting at the arrivals with a sign that said "Icerental 4x4". He drove us and another party to their car rental station at 4 AM.
It took only about 30 minutes for us to get the vehicle because there was one other party there before us picking up a car.
We signed some papers and got the keys and got the car. The car had some minor damages. Dents/scratches/missing fog light/small crack in window. However, everything else was great. We didn't have any issues except for the radar sensors (the thing where the car beeps to tell you how close you are to the front or rear). At some point .... it actually malfunctioned on a single pass bridge and automatically braked. I am not sure how safe it is in that sense ....
The car came free with a gps and a rear view camera. It did very well driving through the snow and gravel roads.
The trunk was fairly large. It fit 4 suitcases and 4 backpacks.
My only issue with the car was the faulty radar sensors and the color wasn't that appealing. In addition, the windows did not seem to be sealed tightly. There seemed to be wind coming in through the back windows although they were shut.
The return process was very smooth. We drove the vehicle back to the place we picked it up, and the car was quickly inspected. Since our suitcases and stuff were already in the car, they simply drove us to the airport in the car so we didn't have to move everything to the shuttle.
It was an awesome trip! I do not regret choosing the Suzuki Vitara. It was great for the price we paid (~$700 USD for 10 days for 4 people)
We were met on time for our flight and we were taken straight to the office. No hard selling for 'extras' and we were handed the keys without any fuss. We were offered any help we wanted with the car and then allowed on our way.
No issues at all with the vehicle and happy that we would have been given help if needed if anything had gone wrong.
Unusually offered a Sat Nav without extra cost which was a bonus.
We used Enterprise last time and would recommend using this company instead. Happy customers, thanks!
Northbound was easily the most economical option available for 4X4 vehicles. We picked up our Suzuki Gran Vitara in Reykjavik (Ice Rental 4X4) at 8am and were pleasantly surprised when we were upgraded to a 2016 model. It was a two member team in the Reykjavik office that we interacted with and they explained everything to us clearly. They told us about possible problems we may face on the road and how to seal with them. This was my first time driving in snow, so I had many questions which they patiently answered. The car itself was wonderful - We had no issues at all and loved every minute of the drive across the Golden circle and South Iceland. We were instructed to leave the car at the Reykjavik airport when we left. The entire process was made extremely simple by Northbound and Ice Rental 4X4. I would definitely recommend Northbound and Ice Rental. We fell in love with Iceland and we had a wonderful car to drive around this beautiful country.Rohan • 03. Apr 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in March 2017
Nice pick-up, pleasant handling - although my error book, super explanation for danger ... gladly again, dear greetings deaf tourist from austriaEngelbert • 03. Apr 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in March 2017
The car was in excellent condition (except that the child lock on one door was jammed, so it could only be opened from the outside), and performed perfectly. Dealing with pickup and drop-off was very easy - but when you pick it up, record the location of the agency; the GPS doesn't know the street it's on, so finding your way back without a landmark is a little difficult (we had to resort to Google Maps on a phone).Scott • 03. Apr 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in March 2017
Everything was great. We had no problems and the car was exactly as described when I had booked it. They were also able to pick us up at the airport even though we arrived on a very early flight. Overall, good service and no issues.Shannon • 02. Apr 2017 Rented a Hyundai Tucson from Icerental 4x4 in March 2017
Great service. Met us at the airport on time , Drove us to their office (about 5 min) and we had the car right away. On the way back we were running late for our flight and they made sure to get us there right away without waiting for the next ride( about 15-20 min). We would highly recommend them due to their prices and good service.Michael • 01. Apr 2017 Rented a Suzuki Vitara from Icerental 4x4 in March 2017
The service received fron Icerental 4x4 was punctual and perfect.
The car was comfortable, reliable and easy driving.
The people at recepion ad at the desk was very helpfull and efficient
thank a lot
Nice service! Didn't have any problems. The pick-up and drop-off of the car were smooth. Subaru Forester 2007 was in a good shape. Highly recommend "Icerental 4x4".Igors • 30. Mar 2017 Rented a Subaru Forester from Icerental 4x4 in March 2017
This car was fantastic as we needed a 4x4 for the snow in Iceland.
The staff were great, so helpful and the service was fantastic.
I would definitely recommend Northbound again and what's even better is they were cheaper than their competetors.
Lovely bunch of people. Thanks Northbound!
Very good experience.
People at Icerental 4x4 are very professionals. They gave us some important hints that save us time and money. No problem with the car, on every surface.
Our car rental experience with Iceland 4x4 was overall outstanding. All aspects regarding our rental went off without a hitch-we were picked up on time , the car was exactly as booked and performed great (glad we had 4 wheel drive and studded tires for the snow and ice we encountered). Drop off went well- a little hectic as a number of customers were returning at the same time but the personnel adapted to the situation and got all of us to the airport on time-they were friendly and courteous throughout our contacts.I will rent with them again when we return to this beautiful country to explore the other half of the island we missed on this trip.
Only down side was the rental pick up and drop off facility was a little rough and spartan in condition but if this keeps the rental price down I'll live with it.
Happy I chose booking through Northbound-great website for price comparison, enjoyed the informative and entertaining blog and Iceland 101 Handbook.Northbound had good reviews, good pricing, and seemed trustworthy but ultimately I'm glad I chose Northbound because their support and response time to any question I had was outstanding.
In november we rent your 4x4 to travel to the south of Iceland. We planed to travel by our own and enjoy the beautiful country. We also traveled "off-road" - for German condition :) - the hole trip we felt comfortable and save in your car!
Thanks for everything!
We also want to visit Iceland in the summer - and we know where we get the rental car!
I booked the car rental through Northbound. They provided the great services and response to my questions so quick. The provided information of the cars and terms and condition of each rental companies are exactly the same as the companies provided on their own website. Moreover, the price of Northbound is a little bit cheaper when I book directly through the company's websites.Duangduan • 22. Mar 2017 Rented a Dacia Duster from Icerental 4x4 in March 2017
Straightforward & no fuss rental, quick to respond to a change in vehicle following my initial booking. Helpful advice regarding the various insurance options & efficient turnaround in getting us to & from the airport on arrival & departure.Ian • 20. Mar 2017 Rented a Suzuki Vitara from Icerental 4x4 in March 2017
We like the crew working at Icerental 4x4 and the service they provided, we didn't have any issues with Toyota RAV4, great SUV and good milage for the ring road trip and a few gravel roads we needed to take to some major attraction sites. Enough space for 3 of us.Dariusz • 19. Mar 2017 Rented a Toyota RAV4 from Icerental 4x4 in February 2017
I was very happy with the vehicle and the service I received from Icerental 4x4 via Northbound.
The Duster was a great choice, and we buzzed all over with very little trouble. We had a little trouble, understanding where to connect at the airport when we landed (was the middle of the night to our bodies) but after understanding where the meeting place is-- they came promptly and we had no trouble after that. The guys are friendly, and helpful. It's a good, solid company that do what they say they will do. We bought the extra insurance- which I recommend. We loved the vehicle, and had no troubles. I would do it all over again the same way.
We were a group of 12 people and rented 3 Dacia Dusters. The cars were new and totally in line with their descriptions by the Co.
We received an excellent support from Runar Thor even when we were still planning our journey, and would like to thank him dearly for all the efforts he put into making sure our trip went smoothly. Thanks for this!
Everyone on staff was very congenial and professional - took care of us even though our plane had a flat and came in late. The vehicle was perfect. Small SUV crossover brand new with great STUDDED winter tires. We were there in February so still winter and did have some icy patches but didn't have any problems.Brooke • 16. Mar 2017 Rented a Suzuki Vitara from Icerental 4x4 in February 2017
We received the car we were promised (Toyota RAV4) during the booking. The car was clean, low mileage, no issues. Quite comfortable for 5 adults. Enough space at the back, no transmission bump in the middle, rear seats recline. Picked up and dropped at the airport as promised. Would recommend to others.Vladimirs • 14. Mar 2017 Rented a Toyota RAV4 from Icerental 4x4 in February 2017
Overall, we had a great experience using Northbound for our vehicle rental during our visit to Iceland. The price was comparably the best we could find while still providing all of the protections and amenities we needed. The rental process with Icerental 4x4 was smooth. They picked us up at the airport and delivered us to their facility in Keflavik, walked us through the checkout process and gave us some excellent driving tips. When we returned the vehicle, the process was just as smooth and we were delivered to the airport without any hassle.Brian • 13. Mar 2017 Rented a Suzuki Vitara from Icerental 4x4 in February 2017
Icerental 4x4 has a great customer service and we got an all time reliable car!
No problems at all and everything for a great price.
Absolutely perfect. Great communication, really friendly, very professional, brilliant car. Best car rental company i've ever experienced. Highly recommended.Matthew • 10. Mar 2017 Rented a Dacia Duster from Icerental 4x4 in February 2017
Very good service, we happened to be collecting the car on Sunday 26th Feb when 50 cm of snow had fallen overnight.
Icerental called and collected us from the hotel, they had dug the Vitara out of the show and warmed it up.
We ventured off and had no issues despite the extreme conditions.
All round excellent service and the vehicle was very good even on the icy/snowy roads.
Our experience with Icerental 4x4 and Northbound was superb! Before I even got to Iceland I had to make some changes to the reservation and they were on it immediately, very respnsive to my needs! Once I arrived in Reykjavik, the staff were very helpful, there to pick me up at the airport and take me to the office, right away. They were friendly and knowledgable with any questions, and the car was excellent. We drove the Ring Road in winter and though people don't recommend it, it was smooth sailing in the Vitara. Thanks guys!Adam • 07. Mar 2017 Rented a Suzuki Vitara from Icerental 4x4 in February 2017
I had a great experience with Northbound and Icerental. The gentleman was not at the airport exit because he had to drive another customer, but when I called he assured me he would be right back (it took him only about 10 minutes to arrive). Very prompt service. The rental spot is just 5-6 minutes down the road. It was very easy to get everything signed and situated. We had rented a Dodge durango, but they did not have one so they upgraded us to a bigger Nissan Patrol with a top basket for our extra bag free of charge. It was a great experience overall and the price was fantastic. Would highly recommend and will definitely rebook with them in the future.Navid • 06. Mar 2017 Rented a Dodge Durango from Icerental 4x4 in February 2017
Icerental 4X4 met us at the airport as promised and following a very short transfer we were soon in our Grand Cherokee. Whilst not new the vehicle had good tyres and ran well.
We were glad to have such a vehicle on the Sunday following the highest snowfall in Iceland since 1931. I would definitely recommend to anyone looking for a good value vehicle.
In fact my daughter is visiting in June and will book with Icerental 4x4
Everything went well from our arrival to our departure. Friendly staff, good condition vehicle, and nice price. The perfect rental choice! I hope we can return to Iceland soon. Thanks a lot, cheers!Nuno • 28. Feb 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in February 2017
We had a great experience with IceRental 4x4. Airport pick up was easy, the staff was friendly and 4x4 car took us all of the southern coast easily. We loved it! Their instructions and guidance were very helpful. And when the unfortunate event happened that we got stuck in black since, they quickly dispatched someone to tow us out!Sheena • 26. Feb 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in February 2017
It was great! It was very easy to find them at the airport. We got shuttled to their facility to pick up the car. The paperwork was fast and easy. When we returned the car, they shuttled us back to the airport. Didn't have to wait long. The car was okay. Can be better, but we did pay for that.Mai • 24. Feb 2017 Rented a Hyundai Tucson from Icerental 4x4 in February 2017
My experience with Northbound was excellent - we ended up with an upgrade to a larger SUV which ended up being a godsend because we had a lot more stuff to haul around the island than we thought.Alexis • 21. Feb 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in February 2017
I have been to Iceland more than a dozen times and my rental from Icerental 4x4 was the easiest, smoothest, best car rental I have had. The car was without problem, the staff was friendly and helpful, and the whole process was ideal. I will definitely use them again and again.George • 20. Feb 2017 Rented a Honda CR-V from Icerental 4x4 in January 2017
The car was great and the price, too. We had a really good time and I can totally recommend the northbound Company. Everyone was friendly and we had no comlications.Helin • 17. Feb 2017 Rented a Hyundai Tucson from Icerental 4x4 in February 2017
It was a great experience. The car was in really good shape despite the age and definitively suited our needs. We did not have any problem with it and the attention from Northbound personnel was great.Diego • 10. Feb 2017 Rented a Nissan Patrol from Icerental 4x4 in January 2017
Excellent. Very easy to book.Ray • 10. Feb 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in January 2017
We had an outstanding experience using Northbound Icerental 4x4 during our trip to Iceland. Runar was incredibly helpful and provided us with a great to-do list upon visiting the country. The vehicle was great in the winter weather, and the pick-up process was seamless. I would strongly recommend this company to anyone visiting Iceland on vacation.Jeff • 06. Feb 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in January 2017
Excellent! Everything about the whole experience was positive and I would not hesitate to use Northbound again. They were truly a pleasure to do business with!Steven • 03. Feb 2017 Rented a Hyundai Tucson from Icerental 4x4 in January 2017
The guys at Icerental 4x4 were friendly and helpful as were the support team at NorthBound. Best price and very happy with the booking and holiday!Mark • 03. Feb 2017 Rented a Suzuki Vitara from Icerental 4x4 in January 2017
The Suzuki Vitara 4x4 was great on gas, clean and was fun to drive. the studded tires made driving around Iceland very nice.Wes • 01. Feb 2017 Rented a Suzuki Vitara from Icerental 4x4 in January 2017
Great service and very friendly and helpful staff. Highly recommended.Muniruddin • 30. Jan 2017 Rented a Dodge Durango from Icerental 4x4 in January 2017
The two guys that helped us at Icerental were prompt in meeting us (even at 5am at the airport), super friendly, and all around great to work with. Our car was very nice considering it was 9 years old. Window had some trouble rolling down, but otherwise no issues. Highly recommended!Sarah Jessica • 26. Jan 2017 Rented a Hyundai Tucson from Icerental 4x4 in November 2016
Great service! So grateful they advise me to take the premium insurance package due to accident prone in winter. When I had a car accident, they took care of everything smoothly.Widharma • 22. Jan 2017 Rented a Hyundai Tucson from Icerental 4x4 in January 2017
We hired a Suzuki Vitara for 5 days when visiting in early December. We found the car to be is great condition, in fact we were presented with a model better than we expected. And the service provided by Northbound couldn't have been better. All round easy and enjoyable experience.Sarah • 16. Jan 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in November 2016
They were very good, the only problem was of my own doing - the door blew open in strong wind, something I should have known from experience could happen. The door was damaged, and this type of damage is not covered by insurance (something I was aware of beforehand), and it was quite expensive to fix but not as bad as I feared and the owner and staff were very sympathetic. But we warned! This type of damage is extremely common - an old trick that I'd forgotten, but is very simple to follow: In strong winds, always try to park facing the wind direction!Brynjolfur • 09. Jan 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in December 2016
We came in Iceland in December and we had rent a little 4X4 Jimny, perfect for two person! A person came in the airport for welcome us and after we let the car in the airport for the departure. If we will come back for the summer we will rent the same 4x4 at Northbound!
Thank you for everything!
Mélanie & Guilhem (French people)
We had a great experience.
- Arrival gate greeting/airport pick up
- Short (5 minute) drive to office/hire car
- Friendly staff
- No fuss
- Information: useful driving/weather/safety/tourist tips provided
- Drop off: we could leave the car at the airport due to our early departure
- We were met at the airport arrival gates (at 1am!) and taken to the office where the car was located (5 minute drive) where we were advised on the best weather and road condition sources to use while travelling Iceland and on how to drive in snowy conditions (my first time).
- We were provided with studded snow tyres
- Our bags were loaded into the hire car for us
- Everything was quick and easy - we spent about 15 minutes at the office
- No issues with the car during our trip - the 2017 model Dacia Duster we had was fine going over 20cm deep snow and icy roads
- We needed to be at the airport at 6 am so were able to leave the car at the long term parking lot (P3)
Great customer service - all my many questions about car requirements and driving conditions in Iceland during winter were answered honestly and quickly. Also the prices are competitive.
Our experience with Northbound was excellent. The website is easy to use, and we were able to rent a 4x4 much cheaper than other global rental companies. The Suzuki provided was a very fun ride. Perfect for traveling Iceland during the winter weather! The staff were so friendly, and the customer service was superb. They offered to pick us up from our hotel, and provided great advice regarding travel spots and travel conditions. They were very easy-going with the car return, and did not charge us additional fees, though we returned the car a few hours late. I would definitely use Northbound again!Sailaja • 06. Jan 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in November 2016
Excellent! From the airport pickup to the dropoff, we couldn't be more pleased. The Honda CR-V with studded snow tires was absolutely the best.Steve • 02. Jan 2017 Rented a Honda CR-V from Icerental 4x4 in December 2016
Our experience with Northbound was great! Although we had some difficulties finding the agent when we first arrived at the airport as there were so many agents from different rental companies there, it wasn't a huge issue. The staff were really friendly and helpful, and provided us with useful information for our trip as well. The car was a bit old but was surprisingly really smooth. It served us really well throughout the trip. Would definitely recommend it to others.Clarissa • 16. Dec 2016 Rented a Hyundai Tucson from Icerental 4x4 in November 2016
We had great time in Iceland. Wheatger wasn't really nice but we did a good choice by using your 4x4 car. It was snowing all day our first day in Iceland but that wasn't problem for our trip. You have a very good service and we will come again on Iceland and chose your car.Goran • 11. Dec 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in November 2016
Great service! Very polite and helpful. They came to pick us up at the airport and when we returned the car they brought us back to the airport. No complains.Laura • 10. Dec 2016 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in November 2016
I was very satisfied with my Car Rental experience with Icerental 4 x 4. The booking process was very simple, they collected me from the Airport as arranged and the car was ready when I arrived at the offices a few minutes drive from Keflavik. I rented a Suzuki Vitara which was in good condition and I never had any problems with it during the 4 days of driving. I would have liked a USB port, but I guess other vehicles do have them and I should have made sure before booking.
I intend to return to Iceland in the summer of '17 and will have no hesitation in booking again from Icerental 4x4. The service was excellent from the staff who were very helpful and in my experience, I would definitely recommend them to other travellers. Thank you and I look forward to seeing you in the summer. Dean
Excellent experience, great customer service! We had a nice time driving around Iceland and had no issues with the car. The rental office in Reykjavik was easy to find.Zenaida • 25. Nov 2016 Rented a Hyundai Tucson from Icerental 4x4 in November 2016
Great, easy rental experience. Booked very last minute but arrived at airport to meet nice staff member who took us to the offices 5 minutes away. Straightforward, no nonsense contract setup and off we went after quick extreme weather brief. Would definitely recommend and use again.Stuart • 21. Nov 2016 Rented a Suzuki Vitara from Icerental 4x4 in November 2016
We have spent our holidays in Iceland for nine days at the beginning of November 2016. We rented a Hyundai Tucson for eight of those days. The car was from 2008 and worked very well. We made a round-trip of about 2400 km. We could drive any road in Iceland without any problems.
Before the rental we could take pictures all around the car so that any scratch or whatever was documented. We got papers/ copies of the car conditions. When we brought the car back, they didn't even check the car. I think the reason for that is that the car was from 2008 and already had some scratches etc. We could call when we had trouble with the car. One day the car didn't want to start. There must me light switched on during the night. We called but solved the problem by ourselves. We contacted neighbours to help us. They did. Everywhere you go, you can contact the icelandic people. But we have been there in the off-season. If you go there when it is busy, it might be different.
Another advice: Do check the functions like windscreen wipers as well as scratches all around and on the roof of the car.
Overall the rental went as well as our whole iceland-trip. I highly recommend Icerental 4x4. They have the best prices and it works very well. Before our rental we read some comments and recommendations here. It helped. I hope that I can contribute to your decision.
There was a bit of a miscommunication when we arrived but it was fixed promptly - we had changed the date of pick up a couple months prior to our travels, and apparently Icerental 4x4 hadn't been notified of this. However, after waiting a while for our car to be dropped off we called Northbound to check on the status and they quickly remedied the situation. Other than this small hiccup, we couldn't have been happier. Northbound's customer service was great - I had communicated with them via email a few times prior to traveling and they always got back to me within the hour. The people I spoke with were very pleasant. Overall, we were pleased with the Jimny (especially the price, which was MUCH cheaper than other rental companies!). I would definitely go through Northbound again.Anna • 17. Nov 2016 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in October 2016
These guys were great, very accommodating to my changing plans. The price i got for a 4x4 was the best I could find. And they guys were fun to talk to on the way to and from the airportCarlos • 14. Nov 2016 Rented a Hyundai Tucson from Icerental 4x4 in October 2016
We had a very early morning arrival. Traveling tired is never fun and often stressful. The experience with both Northbound (super simple booking and great communication) and Icerental4x4 (on time and super efficient getting us on the road without delay) was awesome. Thanks to both of you for making renting a car for a long trip, just great !!William • 09. Nov 2016 Rented a Ford Expedition from Icerental 4x4 in October 2016
Quite positive. Good prices, good vehicle, helpful people (I showed up early and they were still able to work with me) .Katharine • 04. Nov 2016 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in October 2016
Abbiamo affittato un Suzuki Gran Vitara per 8 giorni, prezzi molto buoni per gli standard islandesi. Si tratta di un rent a car locale, con un buon parco macchine. Quando sono arrivato mi hanno fatto scegliere il colore e mi hanno proposto un modello più recente allo stesso prezzo. Per quanto riguarda l'auto non era proprio nuovissima ma ha fatto molto bene il suo dovere. Lo staff è stato gentile e disponibile nel darmi tutte le istruzioni del caso, in un ottimo inglese. Al momento della consegna dell'auto vi lasciano anche un numero da chiamare 24h su 24h per i casi emergenza. Fortunatamente non ne abbiamo avuto bisogno.
In definitiva è stata un'esperienza molto positiva, consigliatissimo!
Staff was very friendly and helpful. Our jeep was the perfect vehicle for our Iceland adventure. Would rent again from this company on our next trip back.Amber • 31. Oct 2016 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in October 2016
My experience was amazing with these guys. I made a mistake when booking and had arranged to pick the car up in Reykjavik when really we needed picked up at the Keflavik airport. I called them and within 10 minutes they were at the airport and drove us to get our car free of charge. They also thought the vehicle we booked was too small for the group (which they were very right) and gave us a free upgrade to a larger vehicle. Would definitely rent again!Nichole • 25. Oct 2016 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in October 2016
Our first trip to Iceland was great! After arriving at the airport our first stop was to pick up our rental. Icerental 4x4 picked us up at the airport and drove us a short distance to pickup our vehicle. The Hyundai Tucson as an older vehicle but it got us around and had good gas-milage. We did a lot of driving around Reykjavik and the Golden Circle. The GPS provided came in handy but I highly recommend everyone to download the app 'maps.me' as it will NOT use your data. Neither will the provided GPS but we found the app easier to use etc. All in all, Icerental 4x4 was great. The staff were friendly and were able to answer all of our questions.Chad • 07. Oct 2016 Rented a Hyundai Tucson from Icerental 4x4 in September 2016
It was absolutly perfect. The company gave us ecery information what we had to know about the car and the driving rules in Iceland.
Well the guy was a little bit late, picking us up, but we learned later, that life not really begins before 10 am, and that time was 8 am on a monday. So no problem.
The previous user of the Suzuki lost the front plate of the car, so we only had the back plate, we were a little bit afraid about that, but the guy at the rental calmed us down, as no police cared about it. Well the was the truth.
The car was OK, it is everything that you expect from a Suzuki.
Renting with Northbound was great. They and Icerental 4x4 were very responsive and helpful in the lead up to our trip and during. It was the best price we found. All went smoothly!Nikole • 27. Sep 2016 Rented a Hyundai Tucson from Icerental 4x4 in September 2016
Icerental 4x4 was great! They didn't have the car we rented when we arrived -- instead they upgraded us to a larger, better car! It handled the few F roads we drove on fine, and felt very dependable (though the brakes were a bit squeaky).Jonathan • 24. Sep 2016 Rented a Hyundai Tucson from Icerental 4x4 in September 2016
The process of renting from Icerental was really seamless and hassle free. The friendly representative picked us up from the airport at 1 am and we were promptly handed the car with all the necessary documentation and instructions. The car was what was promised. No surprises there! On our return, it was again very smooth and hassle free and we were promptly dropped at the airport.
I would 100% recommend Icerental to anyone looking to rent a car in Iceland with maximum value for money. Also, I would recommend the highly professional Northbound for anyone looking for a one stop shop for their travel through Iceland.
Ice rental looks like to be a small and professional local car rental. I was picked up at the airport as agreed. They charged my card with the exactly amount my Northbound voucher showed. The car (manual Suzuki Vitara) was clean and new. Everything was so easy. Upon return, a quick look on the car, everything was ok and they took us to our B&B for our last night before flying out. Overall, that was a great experience renting from them. Would strongly recommend Icerental 4x4 to anyone going to Iceland.Joao Alberto • 23. Sep 2016 Rented a Suzuki Vitara from Icerental 4x4 in September 2016
Everything was fine :)Nassim • 23. Sep 2016 Rented a Hyundai Tucson from Icerental 4x4 in August 2016
We had a fantastic time with our 4x4 rental. We really appreciated being able to get onto some less travelled roads because we had a 4x4. Iceland is stunningly beautiful and there are plenty of things you will want to see around the ring road, but there are a lot of special places on the 4x4 roads as well. We also enjoyed the fact that we could camp in our car and so we didn't need to pre-book our accommodation and thus had more flexibility to stay longer when something took our fancy, or to move on more quickly when we wanted to. We appreciated that we just had a car, not a Ute with a home strapped on the back because we could drive more rapidly with confidence. We saw plenty of the other style of 4x4 camper traveling at quite slow speeds. The trade off is less space inside the car, but we were very happy with our choice. We found Northbound very pleasant to deal with and they responded very quickly when we had a minor problem with the car and had everything fixed in next to no time, even though we were on the other side of the country at the time.Sophie Plevritis • 17. Sep 2016 Rented a Jeep Cherokee Customized Camper from Icerental 4x4 in August 2016
My wife and I rented the Jeep Cherokee Laredo 4x4 with automatic transmission from Icerental 4x4 and Northbound. Our experience and time in Iceland in the Jeep was amazing! The car came complete with a great GPS, which helped us explore the country, and the other equipment that came was great too. We had a table and chairs for hanging out at the campsite, and all of the cooking utensils we needed for great campsite meals. Sleeping in the Jeep was actually very comfortable and warm with the sheets, pillows, and sleeping bags that came included. All of the employees we worked with at Northbound and Icerental were great to work with. We WILL be back!Michael • 16. Sep 2016 Rented a Jeep Cherokee Customized Camper from Icerental 4x4 in August 2016
Renting a car at Icerental 4x4 was very satisfying! They were very attentive and we were taken to their office to pick the car and also led us to the airport after leaving it. All perfect!Rut • 13. Sep 2016 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in August 2016
perfect car for our trip (it was not a new car but was perfect for driving through icelandic roads!). Icerental 4x4 is a small provider but they are very friendly and helpfulGiacomo • 08. Sep 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in August 2016
I consider my experience with Icerental 4x4 totally positive. The staff was very competent and courteous. The car that I rented (Suzuki Grand Vitara) has had no problem and it turned out great for exploring the fabulous and extensive Icelandic soil. I hope to return soon in the beautiful Iceland and rent again a car with this company.Marco • 30. Aug 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in August 2016
We drove 3000 km without any problems. Great, reliable car, really good, friendly and helpful staff.
I would definately recommend Northbound.
We started and ended in Keflavik and went the road Nr. 1 nearly completely around Iceland. It was good to know we have a lot of space in our car and we have enough reserve for all roads in iceland. Anytime my decision would be the same. With icerental4x4 everything worked good and fast. My heartfelt thanks to the friendly people in iceland, who made our holidays to an extraordinary experience!Peter • 19. Aug 2016 Rented a Jeep Grand Cherokee from Icerental 4x4 in July 2016
My experience renting a car with Icerental4x4 through Northbound was absolutely perfect!! Northbound is a ver useful page where you can compare all the rental cars and prices!
I finally decided Icerental 4x4 for their price but my surprise was that not only the price was the best, also the service and car!!! They gave me a brand new Suzuki Vitara (only 2 months old, with 23,000km) whihc was just perfect: big, nice, comfortable, with incorporated GPS, bluetooth, 2 USB to charge the cellphones... The owners were also very friendly and helfulp! Upond arrival (our flight arrived very late at night) they were waiting for us to pick up the car, explained us everything abour roads and insurances, gave us some Icelandic tips and... gave us a free extra driver!!! :)
Im really very happy with our choice of using Northbound and Icerental 4x4!! I truly recommend everyone to follow my choice! ;)
We rented Suzuki Grand Vitara from northbound for 10 days. The idea was to travel complete circle around Iceland and to see as many places as we could.
The Suzuki grand vitara 4X4 that we got was almost new car(2016 model).
On the day we took the car from Runar, everything went smooth with payment. He gave us some tricks and tips.
Throughout the journey the car had no issues at all and it was very comfortable journey ( Thanks to 4X4).
Unfortunately on our way in the middle of somewhere we had flat tyre on our car. We called Runar at night , but he did picked up phone and asked him for the possible solutions. He did provide us some support to change the tyre on the field. Thanks Runar for that support and help.
Rest of the journey was super cool and we did saw some outstanding places and spots. As we went to Iceland in June, we were in car for more than 15 hours each day so having good stable car was very important.
Grand vitara served that purpose.
I highly recommend "Northbound" cars for their clear communication, clean paperwork and good support.
I would rent your car next time.
Iceland 4x4 picked us up at our hotel and took us to their office for a quick paperwork and we were on our way. We drove on various paved and unpaved roads around Reikjavik to find places to go hiking. Good experience.Allen • 17. Aug 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in July 2016
The Suzuki was great, and the staff at Icerental4x4 are first class. Much better experience than I've had at many major rental companies - which I attribute to their more start-up, entrepreneurial hustle to do the right thing. They picked up my family at KEF, drove us to their small but convenient space nearby, processed some paperwork and we were on our way. Friendly, clean and knowledgeable - and very hard working guys as well, ensuring everyone got to and from quickly. The car was virtually brand new, and worked perfectly holding all 5 members of my family (yes, in a Suzuki). Drove it all around southern Iceland with no issues. GPS was easy to use and follow. Gas mileage was also good. Highly recommend these guys.Jonathan • 13. Aug 2016 Rented a Suzuki Vitara from Icerental 4x4 in June 2016
Friendly and convenient, Northbound made it easy for us to rent a car in Iceland. It's not only easy but a good deal cheaper than using familiar US brands (e.g., Hertz or Alamo). Plus, it was fun to drive a stick shift after all these years. --Russ, Madison, WisconsinRuss • 13. Aug 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in June 2016
We had a wonderfull trip to Iceland thanks to Icerental 4x4.
With the 4x4 we experienced a wonderfull valley which wouldn't have been possible to visit with a normal car.
The service from the company was in top, and they where easy to contact with our questions.
Further more we brought our 3 kids, and to make sure of the security we rented car seats for kids also at Icerental 4x4.
We would definitely use the services at Icerental for later trips to Iceland.
The little Jimny was the perfect companion for what we wanted to do. Small 4x4, reliable and easy to drive. The booking process was great. Picking up and returning the car was made super easy.Ole Joergen • 12. Aug 2016 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in July 2016
Our trip around ring road was perfect! Thanks for the nice car, we could also make small detours and the bumpy roads were no problem! F-roads I would not recommend though with a small car like the Vitara. Northbounds service was 5/5 and we were very happy with everything, would recommend!Kristian • 12. Aug 2016 Rented a Suzuki Vitara from Icerental 4x4 in July 2016
We enjoyed driving the Suzuki Vitara, we were satisfied.
we just waited 30 minutes in our hotel before someone pick us up to the Icerental but anyway we spent good holiday . Iceland is a beautiful country. Such lovely places to visit!
We had a great time in Iceland and the car was excellent! We would definitely recommend Icerental 4x4 to anyone wanting a nice 4x4 for the whole ring road. The only thing to be improved would be communication about pick up and drop off but overall a great experience.Adam • 09. Aug 2016 Rented a Suzuki Vitara from Icerental 4x4 in July 2016
The vehicle was equipped with what we needed. Finding some locations were a bit of a challenge on the navigation. it was a comfortable ride and would recommend it for your trip around Iceland. We also added gravel protection and their insurance which wasn't expensive at all. The service to pick up and drop off was 10-15 min time frame. This company is better than the ones at the airport. Worth every penny for not having to wait.Theresa • 09. Mar 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in March 2018
Some faults with the back wiper not working and passenger window not going down, other then that was a good experience and will recommend to friends.Aaronjit • 27. Feb 2018 Rented a Hyundai Tucson from Icerental 4x4 in February 2018
The experience with Icerental 4x4 was lovely. The car quality was great and the check in and drop off process was easy and effortless. The staff were fantastic and incredibly accommodating when a blizzard left us stranded and requiring us to add an additional day to our booking.
My main feedback would be in regards to the vehicle deposit. Upon check in we were surprised with a request for a CC that would need to accommodate a $4000 deposit on top of the booking total. This booking deposit needs to be better outlined before booking so that guests are not surprised upon arrival. Its also important to note that there is an alternative to this deposit that we were not told about until the end- which is to add the premium insurance to the booking for everyday.
Thank you Icerental 4x4 for great service - we would book you again in the future.
Door-to-door shuttle from the airport to the rental company and the fact that member of the staff waiting for us despite of our severe flight delay was a very positive surprise. The car we were given was in a great condition, came clean and equipped in GPS.Agnieszka • 06. Feb 2018 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in February 2018
Very positive experience overall. The car was in a reasonable shape, especially the tires. The pickup from the airport was well appreciated, had much worse experience before. Also the easy and quick handover at the rental station was great. had much worse experience as well in the past. The car could have a better / bigger icescratcher and the left hand window had issues to get closed. Anything else pricewise and insurance wise good deal and I will return to you guys. Thanks a lot, keep that going like this. BR StefanStefan • 30. Jan 2018 Rented a Suzuki Vitara from Icerental 4x4 in January 2018
We were very happy with the efficiency of the rental process from pickup at airport, shuttle to the car pickup site to drop off & back to airport for departure. The car though not completely cleaned (can’t blame coz the weather condition) did it’s job well throughout our journeys around Iceland & we are thankful we are safe & sound!Harry • 08. Jan 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in December 2017
The pickup at the airport was slightly delayed, we had to wait around for 20 minutes. Other than that, the service provided was great. The car was clean and reliable. The drop off was painless and quick.Norman • 05. Jan 2018 Rented a Dacia Duster from Icerental 4x4 in December 2017
Everything was very good, only with the return the station was hard to find.
In the sat nav and on Google maps the address was not to be found.
But the staff had already been waiting for us at the driveway.
All very well together.
Great. Friendly staff, helpful. The car was tricky to start sometimes.Andrew • 30. Dec 2017 Rented a Dodge Durango from Icerental 4x4 in December 2017
Experience was good, rented a 4x4. They pick you up and drop you off at the airport. I expected my name to be on a sign when I arrived but it was actually just the title of the rental place. They explain insurance packages to you and what is and isn’t covered. Our car was nice and came with a gps and ice scraper. We drove all around ring road and had no issues. I would rent from here again.Annette • 04. Dec 2017 Rented a Hyundai Tucson from Icerental 4x4 in November 2017
Great experience. Easy to find them. Car was in good condition.Alissa • 23. Nov 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in November 2017
everything was OK, driverwas little late but i hear it is normal :-D, car was in good condition, mayby missing thing for cleaning window becouse ice and snow comingMiroslav • 09. Nov 2017 Rented a Dacia Duster from Icerental 4x4 in November 2017
Initially a bit nervous when I saw the shed you were working out of, but there were very friendly and helpful staff. The Jimney we hired was pretty beat, 170,000Km on the clock. We had a breakdown in the middle of a deserted road in the North of Iceland, the radiator/cooler sprang a leak, but Icerental 4x4 were really good, they got their nearest guy to come out to us, took about an hour, and then after confirming we weren't at fault they paid upfront for both the repairs and a replacement car while the Jimney was repaired. The maintenance man fixed the car that evening and it was ready to go the next day. There were no problems when we returned the car and again the staff were very friendly.Deborah • 27. Oct 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in October 2017
Car OK, but they were not at the airport at the requested time, so after waiting 15 minutes we called them, and then they picked us up after further 15 minutes. Besides that everything was fine. Nice people.Jørn • 18. Oct 2017 Rented a Honda CR-V from Icerental 4x4 in October 2017
In short - Im well satisfied. Car was in perfect condition, absolutely fits for our group requirements. Company guys were kind and friendly. There was no issue with payment or anything. In addition we have been instructed about additional insurances in case of need.Josef • 13. Oct 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in September 2017
Very good experience. They picked us up at the terminal even though our flight was an hour early. Paperwork was all in order and the vehicle was ready. The RAV4 was a good choice, we never felt limited by any of the road conditions we faced. The folks at Icerental 4x4 were very helpful, I would definitely use them again.
General advice to all renters, a GPS is necessary. If you don't speak Icelandic so is a paper map as a supplement.
The airport pickup people are working hard and friendly. I like their service. Rented car works fine. Front desk is fine, although we have to wait more than 20 minutes to return car with only customer is ahead of us, it seems to be a little long.Hungchang • 08. Oct 2017 Rented a Hyundai Tucson from Icerental 4x4 in September 2017
The pick up at the airport was perfect, the return also.
We had a problem with the 4x4, the mecanic couldn't fix it( in half An our was he with us), but we could ride and at the end a money reduction was given.so, i would recommand northbound for their good service
Hello. It was good. Although the truck was old, full of engine malfunction signs and dirty. The service was impecable but you should put more effort into cleaning and maintaining the trucks.
The car was okay. It was all okay and we had no problems with the car.
We took the car in Reykyavik and it was very easy. The give back was very difficult, because the office was at the other side of the airport. That was the only negativ fact.
We were a little affraid a the arrival because we waited like 30 minutes but then everything went well, the Suzuki grand vitara was great and well equipped. The roof tent was great but its a bit cold at night. The only problem in the kitchen box was the handle of the pans which was not strong enough. Besides this everything was okFlorent • 15. Sep 2017 Rented a Suzuki Grand Vitara + Roof Tent from Icerental 4x4 in September 2017
We were met at the airport by our transport in a short amount of time and drove directly to the car rental office. Everything was explained to us quite clearly. We rented a Hyundai Tucson 4x4, and although it was a 2008 model it was in fine shape. While we were in Iceland we had trouble locking the car with the key fob, and with one quick phone call they remedied the situation with a new battery for the fob. They also gave us credit toward our bill for the inconvenience.
I believe Northbound has a genuine concern for customers' satisfaction and gaining a strong reputation as a reliable rental car service for the future of the their company. I would rent again from Northbound.
I had a good experience with Icerental 4x4. The company did a good job providing everything that we bought. Minor issues got in the way (just an old model Jeep Grand Cherokee that had some minor issues) but would definitely recommend them to anyone looking for a ride around Iceland.Abhishek • 13. Sep 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in September 2017
We had a good experience with Icerental 4x4. We reserved a Suzuki Jimny for 14 days. When we arrived at the car rental, we had the nice surprise to be upgrated to a Suzuki Grand Vitara. The car was very comfortable and clean. We didn't have any problem with the car during our holidays and everything went well.Olivier • 09. Sep 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in August 2017
Excellent service, thanks for everything. The car was in excellent condition, easy to drive, the roof top is really a very nice way to travel in Iceland. We recommand strongly Northbound.
I chose Icerental 4x4 and Northbound because their web site was clear and easy to use and the prices were the best I could find. I did look for any negative reviews and couldn't really find any.
I have to say that I was not disappointed. The vehicle was as described, the service was great and the whole experience was seamless allowing us to focus on our adventuring and not the trip logistics. My only comment is that the web site did say that the vehicle would come with wifi (which I found someone suspicious) but it was not listed on the confirmation. When getting to the rental agency they did confirm that they used to provide wifi, but it was unreliable so they stopped doing it. I was fine as I didn't really expect it, and, frankly, being unplugged was a wonderful part of our experience.
All being said and dine, I would absolutely recommend them and would go back again.
The staff was attentive and everything worked out smoothly. One thing that could be improved would be your reception at the airport. Since you do not have a booth placed there, you should have someone standing by and waiting for your arrivals beforehand. When I arrived I had to send emails and make expensive international calls until I could reach someone to warn them that I needed to be picked up. A better pick up system would overcome that hassle.Bruno • 27. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in August 2017
Northbound was great, easy airport pickup, car was as stated, everything went smooth as expected. Return was easy and they shuttle you back to airport. Would defiantly use th again on our next trip. Thanks for the great serviceJoel • 26. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
Great experience, staff was amazing and super helpful. Really enjoyed our time in Iceland. Car drove great and was perfect for our needs. Only side effect was bad windshield wipers.Tyler • 22. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
Almost everything was perfect. Easy pick up and return outside working hours. Polite managers. Very competitive prices. The only problem was with sleeping bags - these were not intended for sleeping in tent when outside temperature is around +5 C. When I red instructions on them, comfort zone of sleeping bags was around +15 C. There were some minor issues that I can even don't mention - starting from the second day drivers door was not able to close properly. Only upon car return we found out that door's lock has been unscrewed and could be fixed easily. Other minor issue is that provided gas stove should be full. We had two gas stoves, but one was almost empty, and another was not far from "almost empty". Another thing is that in the reservation there is mentioned that car can be used on F roads. Meanwhile in the car and at the front desk there were written that crossing rivers is not allowed. I haven't driven many F roads, but I assume that the mostly of them contain crossing minor rivers. Therefore it is rally confusing as river crossing contradicts to permission of driving by F roads.Ilmars • 22. Aug 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in August 2017
We had a great experience renting a Dacia Duster + Roof tent. The car enabled us to feel comfortable and safe, especially on F roads. The car’s headlights broke down and in next to no time the support services gave us the number of the closest garage. We did not even have to advance funds and it took less than 30 minutes to fix the headlights. The only negative point were the sleeping bags provided which were not warm enough as we had bad weather during our stay.Aurelie • 21. Aug 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in August 2017
Great experience with the car, it was confortable and easy to drive. The sleeping bags were warm enough and pillows were really a plus ! The only bad point we could give is on the high fuel consumption and the related range indicator that wasn't really trustworthy.Amélie • 21. Aug 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in August 2017
Overall we were very happy with the rental, the price was very reasonable for Icelandic standards (although expensive compared to elsewhere) and the car was great.
The guy at the airport location was extremely grumpy though :)
We got a manual Dacia Duster instead of automatic Grand Vitara because of timing mistake at the booking from one of the intermediate travel companies but we have been proposed a discount by Icerental for that even if the Duster was pretty similar. Vehicule and tent were clean and in good condition. The roof tent was very practical. The only weak point was the GPS: a Garmin system without screen support (broken) that was difficult to use as it didn't know most of adresses or points of interest we were looking for (we used paper-map instead).
Overall, I would recommend Northbound and Icerental4x4.
We were pleased with Icerental 4x4. The car was exactly as promised and was very nice - a late model Toyota Rav 4. Two minor items of note though 1. They were not there when we arrived at the airport and subsequently showed up 15-20 minutes late. This caused some worry since we were having trouble getting a phone call to get through to them and didn't know if/when they would arrive. 2. I thought I had signed up for a second driver but it was not on the reservation. Could have been my mistake though. They ended up adding the second driver for no charge, so that was nice of them and worked out well in the end. We were happy that we took out the rock coverage for $9 per day since we did end up getting a chipped windshield. Overall we had a wonderful trip to Iceland and would like to return as soon as we can.Paul • 18. Aug 2017 Rented a Toyota RAV4 from Icerental 4x4 in August 2017
Everything was fine. But what could be better was the start. I did not know that we had a car by Ice Rental, we thought Northbound is the company. Our friends who had also booked via Northbound had suddenly another rental company. It was also unexpected to drive with a car to another place. If we were informed earlier that this will happen it would have been better. But the rest was fine. The car suited well and we loved your country. Just amazing.
Hyundai Tucson from Icerental 4x4 was decent car considering its mileage and age.Martin • 07. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in July 2017
Car was clean and in good condition. Had no issue with car at all. The pick up process was also very smooth. One small suggestion/ request is to have drop off timing available 24/7 at least at the airport as most international flights have odd timings for landing and take off.Rahul • 04. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
Our camping trip to the northwestern fjords in Iceland was made possible by the rental of a Grand Cherokee from Ice Rental. Their staff was helpful, the pickup service at the airport was convenient, and their equipment rental of camping equipment was affordable.Robert • 01. Aug 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in July 2017
My experience in general is correct.
But when we arrived the car we had to have was not there, and we waited for a while until we had another Tucson. The car is badly damaged but no problem, since we did a lot of secondary roads. The direction of the vehicle was wrong, when the steering wheel was placed straight, the car went to the left, that was a problem.
But the global one is good, Iceland is marvelous, land of contrasts, ice and fire, silence and tranquility, perfect, for us we made a dream we had for years, and surely we will return. First we have to save much money !!!
See you soon. Best Regards
The car pick up and return went smoothly. During our trip the tire pressure signal kept going off. A small sharp rock had lodged itself into one of the tires. When we checked the tire pressure, it was almost double what it should have been in the two rear tires. Otherwise, the car was reliable and we would rent from here again.Timotej • 29. Jul 2017 Rented a Hyundai i30 Wagon from Icerental 4x4 in July 2017
The Suzuki was a good vehicle for Iceland, a comfortable ride but still robust enough to handle unpaved roads.
One area for improvement - when we arrived at the airport the driver was not there to meet us as expected. We had to call the office to remind them.
The Suzuki Vitara was excellent for our trip. I would recommend to change the windshield wipers since it rained a lot and they were worn out. Also, the cold setting on the air conditioner didn't work, but it wasn't that necessary. The staff at Icerental were very nice both in Reykjavik and Keflavik, making the pick up and drop off easy. We had a GPS included, but some areas weren't updated in the maps, such as the location of gas stations.Ana Lourdes • 24. Jul 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
It was easy to pick up and drop off even though we were picking up at midnight and returning at 4 am. Ended up with a different vehicle, but was good. Tent super easy to set up and put away. Will use again.Annette • 20. Jul 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in July 2017
The car was very good for what we needed it to do (i.e. Offroad tracks, consumption, ride comfort). It was spacious. I would only suggest to update the GPS maps, as many roads/places cannot be found (i heard many new roads opened recently) and we needed to use google maps to find (good timing with the roaming charges). Aside from that, the service provided was good, and car met our expectations. On a selfish note, a little more HP would have been nice as uphill it can struggles, but then i guess i should have gone for the bigger category.Julian • 18. Jul 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
Renting a 4x4 via northbound was very easy. We rented a Suzuki Vitara from Icerental 4x4. The agent met us in the airport arival ( He didnt show up when we showed up at the arrival hall. I had to call the office and then he said he will be there in 5 minutes ). He arrived after 5-10 minutes and took us to their Keflavik office which is only 5 minutes away from the airport. After a few minutes of paperwork we were on our way. The rental experience was very satisfactory. We didnt have any trouble with the car. We got a Vitara which had about 80000 km on it. But the car did well. We took it to some F roads and other gravel roads and it performed really well. I would highly recommend renting a 4x4 in Iceland. On our return, we returned the car to their Keflavik office and they gave us a ride to the airport in their van. I would definitely rent again through Northbound and Icerental 4x4.Danny • 14. Jul 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
Everything went well. The SUV we had druid break down at our hotel, but we were immediately given a new vehicle. The customer service was excellent.Tim • 12. Jul 2017 Rented a Hyundai Tucson from Icerental 4x4 in July 2017
My experience with Icerental 4x4 was great. I was worried going into it because I had read many horror stories of customers from various companies getting duped by bogus charges at the end of their trip, but everything went fine with Icerental 4x4. For new customers, I would recommend purchasing all of the insurances, as Iceland has some pretty unforgiving terrain.Garrett • 04. Jul 2017 Rented a Suzuki Grand Vitara + Roof Tent from Icerental 4x4 in June 2017
I liked the car. It was perfect for our group of 5 people (with 5 pieces of luggage). It was a bit old (240,000 km), but served us without any problem.Roberto • 02. Jul 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in June 2017
We had a booking problem at arrival, but your reaction was efficient and you delivered the second car in due time.
The second car was old but nevertheless confortable.
Perfect for the first car.
Your welcome was also perfect
Pick up and drop off was good except we had to wait for someone else at the airport who hadn't seen the pick-up sign that the man was holding as they came out of the airport - maybe a bigger,clearer sign may have been helpful. Car met our needs well.Chris • 13. Jun 2017 Rented a Suzuki Vitara from Icerental 4x4 in May 2017
Service was good and Hyundai was working perfect! No problems with the car in our trip driving around 450 kms! Even the car was not new and had a lot of kms we didnt have problems!
suggestions could be to check water for windows as was empty and also the fuel tank door was a little difficult to open! And will be good idea to have map route in the car and give advise about to have full tank when leaving from Reykjavik as there are no so many fuel stations on the road!
Everything went without a hitch. The vehicle we requested was not available, so we were slightly upgraded with no extra charge, although as a result, the vehicle's fuel consumption was a bit higher than anticipated. The car and equipment was in good condition and did not fail us during the trip around the ring road. No complaints !Simon • 22. May 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in May 2017
Easy pick up by agent at airport and transport to get vehicle, which comfortably fit our 6 adults and luggage. The older vehicle did have a bit looser steering than a newer vehicle would have, but the price was much better. Overall we were pleased.Ann • 19. May 2017 Rented a Ford Expedition from Icerental 4x4 in May 2017
General experience good.
Only suggestion for your company would be to check flight status for arrivals in order that people are met at the airport as our flight was delayed & no one was there to meet us.
If NL COMPANY had not called we would have been in a pickle as we had no cell phone to call. Otherwise no other concerns!
When we get the car from Icerental 4x4, the Suzuki Jimny was not available. We get a Toyota Rav4 for the same price. It was ok even if this car consumes a lot of gasoline.Landry • 30. Apr 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in April 2017
Pleasant helpful people and overall pleased with car, but a few things to mention, the sat nav didn't work and the car wasn't in excellent condition, but was fine for what we used it for which was exploring.Sarah • 25. Apr 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in April 2017
The general experience has been good with Northbound. Always available on the phone and we didn't have any problem with the shuttle to/from the airport.Viola • 20. Apr 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in April 2017
Everything went very smooth. When we arrived they were already waiting for us. After a short drive we arrived at the rental location. Within 10 minutes everything was arranged and we were ready to go.David • 19. Apr 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in April 2017
Our 4x4 wasn't the Nissan patrol as offered but an older American truck, it was roomy, reliable and comfortable. Good value for money and the helpful team of staff were ready to provide advice and information. Given the cost of fuel, I would have preferred a newer turbo diesel vehicle but generally it was fine.Kevin • 17. Apr 2017 Rented a Nissan Patrol from Icerental 4x4 in April 2017
Overall good experience with Icerental 4x4. Someone was waiting at the airport for us as soon as we got out to arrivals section of the airport. The car was in good condition and process to pick up and return was quick and easy.Sabrina • 25. Mar 2017 Rented a Suzuki Vitara from Icerental 4x4 in March 2017
They have very good prices, getting the car didn't take long and they were very convenient about the check out hours.
One small issue with the car (rear windshield wiper was broken), but it was great otherwise.
Overall the service was decent. But I would recommend anyone who looking for a car to rent newer models. Iceland roads (especially in winter) can be slippery.Nontakarn • 05. Mar 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in February 2017
On our recent trip to Iceland, we rented a Suzuki Vitara, despite some concerns about driving in Iceland in the winter. The car got us around safely and comfortable, even during a tense bit of driving through a snowstorm. The staff were friendly and helpful upon pick-up and drop-off. My only suggestion is to put a large sign outside the rental location, as we had trouble finding it when we brought the car back. Thanks for helping us have a wonderful trip in Iceland!Lauren • 03. Mar 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in February 2017
Excellent. Vehicle was precisely as advertised and was in good condition, handled roads well. Our drop off was very efficient and we waited 0 time to be transferred back to the airport. Unfortunately our pickup was approximately 1 hour later than we had requested however the company was apologetic and made it right by us. We were able to decline CDW as we had been told by northbound that we could so that we could use insurance through our visa. Our questions on the northbound website were answered promptly by a real person.Christopher • 27. Feb 2017 Rented a Suzuki Vitara from Icerental 4x4 in February 2017
Very good, one I was able to speak to them and ask them to collect us from the airport. The car itself was all that we expected given we had rented a 2008 car. There were one or two problems with it which we reported back to Iceland 4 x 4 - the brake light kept coming on and then going off, there was no working rear windscreen wiper and the sat nag would not always connect in the car - at times the passenger had to sit and hold it! However, these were minor niggles from persons who normally drive the latest Land Rover 4 x 4's!Caroline • 27. Feb 2017 Rented a Hyundai Tucson from Icerental 4x4 in February 2017
We had a great experience! As we showed up to pick up our car, we were offered an even better one, because of the weather conditions. The car worked well for our trip along the coast, good for difficult terrain and snow.
As we delivered the car back to Northbound, a very kind employee offered to drive us to the city of Reykjavik and helped us out with storrage of our luggage, as we had a flight later on.
A very good experience, and we would recommend Northbound anytime to others including ourselves renting a car again.
My boyfriend and I loved the car. It was the perfect size and came fully equiped for our needs. We found out late that there was a windshield ice scraper in the car, but we only needed it for one day and borrowed one from our bed and breakfast. I especially liked the winter tires which made us feel more safe. The only thing we found a slight issue if you could even call it that was when we ran out of windshield wiper fluid. We use water back home and had to hunt around a bit to find some. I don't think we would have used all of it if it had been full when we picked up the rental but I just think this should be topped up like the gas before the car is used again. Thank you so much for the experience! We would definitely recommend you to others!Kirsten • 16. Feb 2017 Rented a Suzuki Vitara from Icerental 4x4 in January 2017
I really liked our Suzuki Grand Vitara (with GPS) that we rented from Icerental. A rep from the company met us at the airport and drove us to the off-site rental office and had us on our way very quickly. There was an undocumented chip in the windshield that we noticed before departing and that was quickly noted on paperwork. Returned vehicle and was immediately transported to the airport. Very easy process. Very comfortable vehicle. We needed the 4x4 in a couple of situations.Andrew • 30. Jan 2017 Rented a Suzuki Vitara from Icerental 4x4 in January 2017
Our experience with Icerental was really good. We were met at arrivals by a very relaxed man, who took us to our car. We were given an automatic, which I had never driven before, ( I had requested a manual) & the only negative thing I would say is that he didn't show me how to drive it - he left that to my husband, who had driven an automatic in the past. I'm glad I took out gravel insurance, as I had peace of mind with all the cars kicking it up around us. The cars aren't pristine, but that suited us - they're more used & 'comfortable'. Overall a very positive experience.Julie • 15. Jan 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in January 2017
It was a great company with great service. The car was good, windshield wipers and headlights didnt work too well, but when the car broke down, we had an agent pick us immediately and the new car we recieved was in excellent condition. Overall, our experience was great.Rosina • 06. Jan 2017 Rented a Hyundai Tucson from Icerental 4x4 in December 2016
Booking on Internet was pretty easy! They picked us up at the airport and we didnt had to wait, was perfect also! Arriving at the rental place, we paid what we had to pay and singt the contract. After that, Runar showed us the car, we walked around and wrote down the ''defects'' like scratches and bumps. Once we had a little problem. We could call the company and they helped us immediately. Was very good also! The only thing i have to criticize, or who you could change, is that you could have write us a mail, or sms about the returning. We arrived an the company place, the doors where open, but noone was there. After some minutes i found a letter on the window, that we can just leave the Car in a parkingarea at the airport. Maybe they did not know befor, that at this time noone would be there, can happen. Thats the only ''negative'' comment i have to make, but maybe it will help you to change it in the future. Everything else was excelent!! Thank you very much!Marcos • 07. Dec 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in November 2016
The Jeep is very comfy and perfect size for us. Equipped with everything we need. Two tiny things we don't like are that it produces a lot of smoke and that sometimes the heater on the back has weird smell.Sukanya • 08. Nov 2016 Rented a Jeep Cherokee Customized Camper from Icerental 4x4 in October 2016
I recently rented a 4x4 from from Northbound. They picked us up from the airport and drove us a short distance to their office to sign the papers. They upgraded us with no charge. In minutes we were ready to go. All went went. The explorer was not new but in great condition. It rained solid for three days and we could have used some new windshield wipers, but all else was fine. Our flight home left at 6am which was before their office was open. They made special arrangements for us to leave the car at the airport. So cooperative and good service. Its great to support small companies. I would definitely rent from them for our next visit.Tori • 21. Oct 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in October 2016
The agent that was supposed to pick up my group was late by 45 minutes. Other than that everything went smoothly. We got our vehicle without further complication, no mechanical break downs during the week, and drop went quickly and effectively. After the first day the staff was able to answer my questionsSteven • 03. Oct 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in September 2016
Well at the end we didnt get the Hyundai Tucson, but a Ford Escape. Its mostly in the same category.
I think a little bit better than the Tucson, in performance. It worked well all week long, make it easier than out other car (Suzuki Vitara) on hilly gravel roads. I can recommend this car to everyone.
There was only one little problem with the car, what we did not realize when we get it, that the windscreen washer tank was empty. We fixed that on our own, but that cost the 5.0 rating
The car work well for us, we could do everything we had planned perfect! We highly reccomend renting a 4x4 to travel around Iceland and for sure we would reccomend your company. Thanks for the experience Northbound!Claudia • 13. Sep 2016 Rented a Jeep Grand Cherokee from Icerental 4x4 in August 2016
Everything was OK.Janos • 06. Sep 2016 Rented a Toyota Land Cruiser 120 from Icerental 4x4 in August 2016
The car works very well. It's not brand new so we don't have to worry about the scratch from small rocks. The space is big. We can leave some stuff in the car so we don't have to take them with us each time we check in/out to a hostel.Iris • 06. Sep 2016 Rented a Hyundai Tucson from Icerental 4x4 in August 2016
Overall easy to deal with and pleasant. Staff were friendly, at the airport pick up minibus took 8 people and there were about 20 of us waiting to go to rental office. Apart from that delay, car was ok, I changed drop off time via email which ice rental 4x4 accomadted for. I had also booked for collection from our guesthouse but was told this is not available, instead I took car back to them and they dropped me back to guesthouse. I would book through them again.Andrew • 11. Mar 2018 Rented a Suzuki Vitara from Icerental 4x4 in February 2018
Awesome gentleman who picked us up from the airport, almost no wait time. When we arrived to get our vehicles, one was completely different than what we had ordered (given no notice). We ran into a charge issue, but they handled it very quickly and efficiently, which is a plus. Overall, vehicles were great, awesome price, and took us where we needed to go w/o any problems!Caroline • 07. Mar 2018 Rented a Toyota RAV4 from Icerental 4x4 in February 2018
The only issue I had was that I reserved a manual 2016 Toyota Rav 4 Diesel, when I got there they said here is your car and it was a Duster manual gasoline. I said this is not what I reserved and they said the Toyota I did reserve was in an accident. I was not offered anything similar to what I wanted like another Toyota or anything Diesel which is what I wanted because of its better mileage and cheaper fuel. So that was the only issue. However the duster was a little smaller for 5 of us and our bags but it workedSean • 06. Mar 2018 Rented a Toyota RAV4 from Icerental 4x4 in February 2018
The pick up was easy from the airport. I was able to call and someone answered and was able to help me. The pick up of the vehicle was done swiftly. I would have maybe have liked some support in terms of how to drive that particular vehicle as I had some trouble once I was on the road and was a bit unsure of how to use it. The wipers on the vehicle weren't great in the snow and rain. A map would have been quite handy to have been given. I thoroughly enjoyed my trip to Iceland and the vehicle was excellent for what we needed it for. The drop off was done quickly and efficiently and was driven to the airport in the vehicle. I would definitely use this company again. Thank you.Lorna • 22. Feb 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in February 2018
The experience with the car was good. It was an old, but very reliable Tucson 2008. We had no problem with it. Staff when we brought back the car was nice and shuttle driver was very friendly. The reason rental gets a 4 and not a 5 is because when we pick up the car, we were kind of pressured into buying expensive insurance coverage, without being properly informed of what was covered. Also, we were not given a proper insurance contract that said what was covered. This is something that should be improved if your company wants to grow and play with the big boys (Hertz, Avis, etc.). Thanks for all.David • 06. Jan 2018 Rented a Hyundai Tucson from Icerental 4x4 in December 2017
Communication was good and airport pickup was quick. We were unlucky and got a car with a problematic engine so car pickup took triple the time. The staff gave us another car (newer and nicer actually) and comped us some of the gas. This made for a bumpy start to our Iceland road trip but appreciate the staff's overall patience and attentiveness.Tianne • 06. Jan 2018 Rented a Ford Expedition from Icerental 4x4 in December 2017
Very good. Car met our expectations. Picked up at airport and got on road shortly thereafter. Only issue was tank was 1/2 full not full. Dropped off car in downtown and just had to leave keys in slot.Bonnie • 04. Jan 2018 Rented a Dacia Duster from Icerental 4x4 in December 2017
The airport pick up was a bit chaotic with lots of people being picked up at once but once we got to the office (10 minute drive away) the hand over was smooth. We received an upgrade for free, which was diesel (cheaper fuel and more economical). The vehicle was a Rav 4 in very good condition. The drop off a the end of rental was fine and we were dropped right outside the airport within 10 minutes. I would use this company again.Mark • 04. Jan 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in December 2017
The rental was exactly what was specified and went well. Check in and out went smoothly and I would use them again. They are a small outfit, but their service and product was suitable. The staff we interacted with were very friendly, helpful, and did not push anything additional from what we had selected when reserving.Justin • 04. Jan 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in December 2017
All in all the rental was great. The car felt safe and reliable. I wasn’t too fussed but there were a few things that could be changed to be better.
With the Subaru the GPS needed to be updated, the speedometer seemed to be faster than the speed you were actually going, the car lock didn’t work a few times when it was cold and the headlights felt not bright enough at points. There were also a few marks on the car I saw that weren’t marked on the initial car condition form.
I had a lot of fun with the car though and it helped me have a really amainf trip.
Good experience overall. The pickup from the airport and the drop off of the car after our trip was easy and fast. The car’s handbrake didn’t work so we had to keep it in gear anytime we parked to keep it from rolling. Otherwise, the car worked fine.Vanida • 12. Nov 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in November 2017
Well we didn't get the Vitara but the Dacia duster, was a bit of a let down, but in the end was ok, the icerental office is quite far from the airport, we had to wait for the guy to show up and bring us there, when leaving the car we left it at an agreed car park at the airport.Daro Hans Maria • 06. Oct 2017 Rented a Suzuki Vitara from Icerental 4x4 in September 2017
the car was fine, despite a significant number of kilometers, it was not a problem. we had a flat tire because it was worn out, I was refunded without problem.Keven • 05. Oct 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in September 2017
We did not get the Ford Expedition as booked and was offered the Durango SCT. The car was rather old but still have the running power. The only thing that worried us is the tire pressure indicator keep showing up during our driving. But thanks God that we completed our round the island driving without any problem. We enjoyed the trip.Ong • 05. Oct 2017 Rented a Ford Expedition from Icerental 4x4 in September 2017
There was a delay on arrival. We expected to be greeted upon arrival in the arrival hall.
The cars could have been in better shape. I did not expect perfect cars, but it would not hurt if they where clean and better maintained. All in all We are satisfied with the service. The cars served our needs well.
The car was perfect for us! The peolpe from icerental were kind to us and help us when we got our accident. The only bad thing was that the rooftent and matress were really wet and never dry because of the rain and humidity, so sleeping was a bit uncomfortable because of that.Marie-Pier • 02. Oct 2017 Rented a Suzuki Grand Vitara + Roof Tent from Icerental 4x4 in September 2017
The price of a 4x4 (Dacia Duster) with a roof tent seemed the cheapest we could find. It was also nice that camping gear (sleeping bags, cooking stuff, chairs) were included in the price.Seger • 02. Oct 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in September 2017
The vehicle was exactly what I needed. The Duster was in great shape when I got it, and I had a blast exploring Iceland. Rental was relatively fast. Company is small, but they gave me what I reserved and clearly tried hard to deliver.Jeff • 30. Sep 2017 Rented a Dacia Duster from Icerental 4x4 in September 2017
Overall good experience with the car and service. However, I would suggest two areas of improvement:
1) Try to have someone at the airport on time. We waited for about 1 hour before somebody showed up
2) My rental included GPS. However there was no GPS on the Honda CR-V I rented.
Breeze booking through northbound. The vehicle worked fine throughout the trip aside from the front right tyre puncturing (split on the sidewall) which was unfortunate. Had to nurse it to our next stop on the space saver. Icerental helped us find the number of local mechanic to get him out on a Sunday morning to replace the tyre which cost ~30,000 Isk (inc callout fee).
Otherwise everything was fine and easy.
Booking with northbound was a breeze. Had some issues with billing but was able to resolve them easily via Facebook messenger.
Experience with icerental was great. Only issue was that our front number plate snapped off along our journeys and we lost it, which was 5000 ISK to replace. The mounting system for the number plate on the RAV4 was not really suitable for the conditions (clipped into plastic frame with two fixings at the top overhanging a lip) and it is easy to see why it failed. Perhaps something to be aware of.
Had to wait ~45 min for the shuttle to airport upon return as there was some situation.
Otherwise the vehicle was great for our 2 week trip.
Overall is good but, there is some issue happened when we pick up the vehicle. They just give us old model of the vehicle which is not the same vehicle as i booked and we only can change to new model vehicle after we found some issue on old model vehicle.Yew Shin • 20. Sep 2017 Rented a Suzuki Vitara from Icerental 4x4 in September 2017
Overall it was fine. We had some trouble finding the offices at the airport as well as downtown. I would suggest you include better directions in your booking. Otherwise it was good and we would use you again.Jeremy • 17. Sep 2017 Rented a Dacia Duster from Icerental 4x4 in September 2017
We got the cars 3 hours late, got a Suzuki instead of Dacia. Our tent was leaking (not as much as our friends tent though.
One of the sleepingbags had a broken zipper.
Nice staff and really great that no deposit is needed nore an extra fee for leaving it at the airport, nice with the shuttle service !!
The rental company did as was promised: They took us from the airport to the renting offices, there we signed papers and payed the remaining amount of the deal. The car was in good condition. Clean and in good shape.
We did not need any assistance from them the entire vacation, so I cannot say anything about their customer service in the manner.
The returning of the car was efficient and quick, with no delays, Although the offices in Reykjavik are NOT easy to find...
Finally, after discovering that I left my phone in the car, I contacted the company and they searched the car and found it. They promised to send me the phone by mail, abroad. This was very pleasant! I wish the phone will arrive soon, though.. :)
We had a really nice experience with icerental4x4. We had to wait a little bit at the slightly hidden office (don't trust google maps for the location of the Reykjavík office, it failed us!), but the handover of the car worked really well. The car was in a close to perfect condition and we could take off in no time. We booked the premium insurance package, which was a wise choice, because in the last 3 days of our trip we had two big damages to the front screen due to thrown up gravel from passing cars.
There were two things that were a bit upsetting- our Dacia Duster with roof tent was supposed to have a cooking stove and 2 sleeping bags. The cooking stove did not fit the gas container, that was included, which we only noticed once we were shopping and hungry at our camping ground far away from the next petrol station. And we expected sleeping bags suitable for Icelandic weather- but the sleeping bags were really cheaply produced and not suitable for the degrees of summer nights in Iceland. We had to purchase 2 sleeping bags ourselves to be able to sleep at night and not freeze to death. But besides those inconveniences we were really happy with the service and the car and were able to have a really nice trip through this amazing country.
AC didn't work. Vehicle gas mileage was terrible. I get better mileage in my full size truck. Fuel tank read inaccurate when full. Vehicle was old but I guess the advantage is they are cheaper, which is good.Michael • 05. Sep 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
The car was very nice with moderate fuel consumption, though the limit of suspension was felt on gravel roads. The only problem was that we had to wait at the airport quite long time (maybe one hour), and it was difficult to contact the company as we did not have the sim card yet. We could have internet access at the airport, so it would have been nice if Icerental4x4 wrote us an E-mail if their were on delay for any reason so that we do not have to worry to much.Yoshiharu • 02. Sep 2017 Rented a Suzuki Vitara from Icerental 4x4 in August 2017
I would say everything very good, except for pick up at the airport: we have been waiting for the personnel for 45 minutes and finally got the car about 1 hour and a half after landing. Definitely too much time at 01 am with two children and 45 km to drive to reach our hotel in Reykjavik.
Dacia Duster perfect for the Job.
Good service. Only thing I'd point out is that our car had an engine light on and cruise control was not working. Other than that everything worked as expected.Vinay • 27. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in August 2017
The service was good.
The car was a little dirty, dented, old, but it worked perfectly in road and offroad.
My suggestion is to check the car carefully before the rent, and take note of all bodywork defects
Icerental 4x4 met us at the airport and drove us a short distance to their office where we collected the car. I was given some advice about driving on the F roads which was extremely useful. The car served our purposes, however, next time I would opt for a newer model if using the F roads a lot as it was an uncomfortable drive with the suspension.Donya • 24. Aug 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in August 2017
(+) Good service, good feedback when starting our trip. Early open (5h30), even when we were flying back early.
(+/-) Good link between airport and rental place, but location at the airport itself would (evidently) be better.
(-) The car had more than 130.000 km. I rented cars in several countries, and I never had a car of that age. I was a bit anxious that eventual damages to the car, due to elderness, would be claimed from me as being the consequence of our driving (but this was fortunately not the case).
I would recommend to rent more new cars.
It allowed us to go over the entire ring road.Abdul Rahman • 18. Aug 2017 Rented a Ford Expedition from Icerental 4x4 in August 2017
GoodSerin • 16. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
We book our 4x4 rental-car on the website from Northbound because it was easily to choose a fitting car on this site. Furthermore I need a 4x4 car, because we want to go into the highlands. Another reason was the size we need, because we are a familiy of 6 persons with 6 peaces of luggage. Northbound offers a FORD EXPEDITION, which works the 16 days very well.
We like the shuttle-service from the airport and vice versa. All this service was very good for us and was just in time.
The reasons why I gave only an rating of 4,0 instead of 5,0 are
a) the offered car was an older one and not very tidy
b) when we return the car we get no acknowledgment or receipt
In total I can recommend the company fully and - if I will be again in iceland - I would rent a car from Northbound again.
General esperience was good. Grand vitara doors were a little noisy. Cooking box were not very clean and the stove a little bit unstable. But generally we were fine.Laura • 13. Aug 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in July 2017
The only issue is that the Reykjavik office can be difficult to find; a search on google maps puts it about 200 meters off and streetnumbers are not very clear. Also the 'airport' office is not actually on the airport, but on an industrial estate 10mins away (but the transfer is included and speedy).
During the two week rental we got locked out of our car as the keyfob failed overnight, and the physical key did not work. Icerental eventually send someone around, who then proceeded to break into the car using the classic wire trick. It was all a bit bodgy, and cost us about 5 hours, but they refunded us a full day at the end without hesitation. Also we had to top up the oil midway, but this was refunded at the end of the rental.
Overall a good experience, the car was high on mileage but clean and comfortable, and the people quick to help out and polite.
Very uncomplicated and customer-friendly company!
Only downside was waiting for almost an hour to be picked up at the airport.
We had the Vitara 2016 model rental from Northbound website and the company actually call Icerental 4x4, customers need to take 15-20mins to their parking center to pick up the car, which i guess this is the reason for the company to offer lower price from the another rental company; the car was good and new, GPS system is good enough, We drove tho the whole Iceland for two weeks, no problem at all, if you asking me for improvement, it will be great if we can have full tank when we pick up the car, and pick up customer on time at the airport, all at experience is cool.Wai Kin Kim • 02. Aug 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
Pickup and drop off was smooth. Car was in reasonably good shape. I thought pricing , options, insurance choices could have been more clear.Robert • 29. Jul 2017 Rented a Dacia Duster from Icerental 4x4 in July 2017
We rented via northbound Suzuki Vitara with Icerental 4x4 . At first, we received a car that behaved strangely with some weird non-regular disturbing and ongoing noise from the back wheels part. After a few minutes, we decided to return to Icerental 4x4 and request other car. The staff checked the first car and admitted it was truly not in the shape to be rented. Promptly, we got another suzuki vitara instead. The second one was in better shape but window rubber was quite off. Therefore, it was challenging to put the doors window glass easily down and up again - only when being parked and with assistance of another person outside the car. On the other hand, it was only a minor and bearable issue. I understand that July is high season and rentals are extremely busy, but I would expect better maintenance level and service check before the keys are given to a tenant.Petr • 27. Jul 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
Très bonne expérience avec icerental 4x4. Ils ont été très réactifs car j'ai modifié le lieu pour rendre la voiture sans que cela semble poser de problème et j'ai même oublié un objet dans la voiture qui a pu m'être restitué. Seule précision la dacia duster n'est pas un 4x4 et n'est donc pas autorisée sur les routes commençant par un F-, donc si accident nous ne sommes pas couverts. Nous n'avons pas eu cette précision au moment de la location et cela peut être ennuyeux pour le plan de route. Merci.Julia • 27. Jul 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in July 2017
The car is in good condition even the facilities inside are not enough. Luckily, we did not have any trouble during the trip. The Icerental 4 x4 staff is very nice and helpful.Ratchakrit • 23. Jul 2017 Rented a Suzuki Vitara from Icerental 4x4 in July 2017
The car was Suzuki Grand Vitara automat instead - less economical on fuel but more confortable to drive. Two out of three utility sockects were broken. Table with chears and a kitchen box were included despite not ordered. Could be good to know in advance about such changes so not to order the same equipment twice. Overall it was a good car and service.Aleksandras • 22. Jul 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in July 2017
Very good. The gravel insurance was definitely a good advice. The car was a little bit old but very reliable. The fuel consumption was high and in Iceland it turns to high a cost. I would advise to take this car over Dacia Duster or Suzuki for F Roads. We had a smooth trip thanks to it.Carrie • 12. Jul 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in July 2017
The car was adequate for our purposes (i.e., mainly the Ring Road, with only a small amount of low-speed gravel roads including the last unpaved section of the Ring Road). I was happy to have a manual drive to gear down for the 12% downgrades occasionally encountered! The car handled well. It is a bit underpowered for climbing some of the grades (paved roads, 90 km/h limit), and I was only able to maintain speed (e.g., 70 km/h) by gearing down to fourth or even third. If you are going to travel anything more difficult, I suggest a car with larger tires and greater clearance (I crept along one gravel road about 8 km to reach our accommodation, and did not have any problems by steering around the dips). Does the Vitara have daytime running lights? I was unable to tell (and I hope it does have such lights).
A big recommendation to rental companies would be to provide a basic guide to some important and different rules of the road (e.g., explain: two-laned traffic circles; no right turns on red lights; single-lane bridges, righthand pull-bys; etc.)
Also, the GPS worked well, but we couldn't figure out how to permanently turn the radio off (we kept having to mute it), and how to increase the volume on the GPS.
Overall, for our trip the Vitara was satisfactory.
The car did its job and got us where we needed to go, however it had some issues when automatically turning off and then accelerating. Overall the car rental was a good experience, and very helpful to have the GPSElida • 30. Jun 2017 Rented a Suzuki Vitara from Icerental 4x4 in June 2017
The vehicle was good. We didn't have any trouble with it, it performed well for what we needed it. We didn't really do anything radical with it, kept mostly to made roads. We had some snow and slush on the roads and the tyres performed quite well. The interior could have been a little cleaner when we picked it up, but it was warm inside at least.Lucas • 27. Jun 2017 Rented a Nissan Patrol from Icerental 4x4 in April 2017
Very goodEmilio • 22. Jun 2017 Rented a Hyundai Tucson from Icerental 4x4 in May 2017
The Employees were really nice and easy to speak with. Transport was fast and on time. The car was ok, but the wiper on the back was missing, which was annoying, because if its raining a lot you are not able to see anything in the back!Lara • 13. Jun 2017 Rented a Hyundai Tucson from Icerental 4x4 in May 2017
Everything works very good. The only thing, I would prefer, is the possibility to get money back for the service we didn't use (and I notice via mail during the booking), that we have brought the car back ourselves to the station in Kevlavik. But everthing else, changes a.s.o works easy.Tatjana • 10. Jun 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in May 2017
Our general view was good. There could though be more information on how the car is picked up from the airport. The person coming to take us to the car rental place had already picked up another group and we had to wait at the airport. If possible, the person meeting the customers could wait everyone. Alternatively if there are bigger groups renting a car, there should be more personnel coming to meet them.Isa • 06. Jun 2017 Rented a Hyundai Tucson from Icerental 4x4 in May 2017
Runar from Northbound was extremely helpful and answered all our many questions as we looked to prepare for my first trip to Iceland. The gentleman who met us from iceland 4x4 to give us a shuttle ride rise to get our car was about 45 minutes later than our pickup time, but that ended up not being a big deal to our schedule . Friendly guys and overall the experience was great and would recommend. Highly recommend taking pictures of your vehicle beforehand because we found that there was one small piece of metal that was bent on the side of the car that they asked us about after we turned the car in and we saw in the pictures that it was there before.Lindsay • 30. May 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in May 2017
The car was fine! A few times we had issues with starting the car.. but this was not a big problem for us! You just had to try a few times ;) We dropped of the car in the Reykjavik Office. Nobody was there but when we picked up the car they told us that we can leave the key in a box at the office entrance. So all in all we were satisfied and we would rent a car again :)Stefanie • 11. May 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in May 2017
Shuttle bus from and to the airport was really convenient. The rental process was quick and easy, but also made me feel a little nervous. No one inspected the car with us before I drove off, unless they take pictures of the car after every customer. I was afraid I would be blamed for something. The car made it through, but there was a check engine light, the driver door didn't close properly, some windows didn't work, and something kept making a noise. Overall the rental experience was fast and easy, but I didn't have peace of mind driving this particular car it was the cheapest though! Still very grateful.Jennifer • 03. Apr 2017 Rented a Subaru Forester from Icerental 4x4 in March 2017
Hi, as it happened we were given a regular, not Grand, Vitara as arranged. Wondering now if some money should have come off the bill? Guys at the office were great, car was fine and was good to have after the giant snow dump on Feb 25-6.
The staff at Icerental 4x4 are friendly, helpful and prompt with the airport pickups. I hired a Nissan Patrol 2008 model. We traveled quite some distance in the car, with 7 people it was ok albeit a little cramped and we had to use the roof box for 2 items of luggage. The winter tyres were in good condition and we need most days. The only criticism with the car is that the steering head some play in it, which, made driving a little challenging in high winds. Other than that every thing was great and I would use these again. Many thanks to the staff at Icerental 4x4 for a great holiday experience.Robert • 06. Mar 2017 Rented a Nissan Patrol from Icerental 4x4 in February 2017
Overall experience was positive, the staff was extremely friendly and the process of rental and drop off wen smoothly. Our main concerned was with the maintenance of our vehicle, the front wheels had a lot of shaking and small pot holes would cause the vehicle to veer from side to side. This started from the moment we picked up the vehicle. We understand that we chose an older less expensive rental, but vehicle safety should still be high priority. Other than that I would recommend the service we received to friends and other travelers.Nicholas • 27. Feb 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in February 2017
Excellent, exception the GPS who didn't found all the touristic place we had visited, so we were old school with a map!Mylene • 25. Feb 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in February 2017
The staff from Icerental 4x4 was extremely helpful and arrived promptly at the airport to pick us up and take us to the rental vehicle. We were given helpful pointers and headed out to explore Iceland. The Dodge Durango had a few issues but for the most part was a nice big solid 4x4. To note for repairs: None of the interior lights work and the drivers seatbelt is very difficult to latch. Also, one of the back up lights is out and the windshield wipers desperately need changed.Lorin • 23. Feb 2017 Rented a Dodge Durango from Icerental 4x4 in February 2017
The overall experience was good. There were however two minor things that were a bit uncomfortable. First of all, despite the fact that I had requested two baby –seats none was available for the shuttle from the airport to pick-up point and we had to drive with the babies on our laps. Secondly, once we picked up the car we were told that it has to operate constantly on 4X4 for our safety and they were right but it would be good to have known it in advance so as to estimate the respective cost. The car was in a good condition (not perfect) and the personnel were polite.Christina • 17. Feb 2017 Rented a Dodge Durango from Icerental 4x4 in February 2017
I'd say it was very good overall. Didn't have any issues with the car. Was thankful for their flexibility in the return time as well.James • 16. Feb 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in January 2017
It was good. Thank you.Lance • 31. Jan 2017 Rented a Hyundai Tucson from Icerental 4x4 in January 2017
The general experience was very good. Your employees are generally very friendly. The only issue I would like to raise is that the entrance of your warehouse is not very clearly labelled. On the day we dropped the car off there was heavy snow and it took us way too long to find your car rental place. Other than that no complaints in terms of the car.Demet • 04. Jan 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in December 2016
Hey. It was OK, BUT you have to control the car - here i think about the cleaner of the front and back window (i do not know the right word, but i think you know. I was the driver, and i could not see much through the window. It can be dangerous - special when it is dark and raining. That was all. Have a good Christmas.Per • 01. Dec 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in November 2016
Nice rental. Very good contact with Icerental 4X4. Not the most recent Suzuki Gran Vitara but it was still pretty good. We couldn't make real high mountains roads but it helped several times during harsh weather conditions, on other minor roads with some holes and several times also when we used F-roads, even if it was not for long distances...
Company chosen because it seemed really reliable.
Had a great holiday and the car was fine. I haven't got too much experience in 4x4 driving, it would be nice if you provided a short demo on how best to manage the car through tough terrain but other than that we found it comfortableBen • 04. Nov 2016 Rented a Nissan Patrol from Icerental 4x4 in October 2016
The people from Icerental 4x4 were uncomplicated and gentle. Sadly we had a little problem with the lock of our drivers-door, wich was fixed very experimentally and took much of our first day on Iceland to get fixed. A good thing was that we got a reimbursement of that first day without a big discussion. Another thing you could criticize was the mold on the backside of the mattress, because there was no lath floor to enable the air to circulate under the mattress.
Sadly the cruise control didn't work and there was no auxiliar heating system as was stated online when we did our reservation.
The car we rented from Northbound was great. Our only complaint was that it was locked in 4WD mode, as it was explained to us that previous clients had caused accidents by forgetting to use it appropriately. However, we found that driving the car whilst locked in 4WD mode in the city, proved quite frustrating, as the car was difficult to drive, especially when reversing.
We found the central Reykjavik office difficult to locate, but the staff were very helpful & had been trying to contact us while we were looking for them, but we didn't hear the phone.
Great car rental prices & good customer service. I would recommend Northbound to other travellers for car rental in Iceland.
great car in good shape, hotel pickup worked fine, everything was done fast.
Unfortunately, at the agreed return-time was no-one at the office, so we just dropped our keys.
The car was old and well used but clean and reliable. The only gripe is the price they charge to ferry customers to and from the airport it felt a bit steep.Noel • 07. Oct 2016 Rented a Suzuki Grand Vitara from Icerental 4x4 in September 2016
Our experience was great! The car was brand new, well equipped and really good even in F roads! The guy of Icerental 4x4 has been really kind he explained us everything we needed to know about the car and so. Also I have to say that I was very happy with chat service of northbound; they reply promptly and they were always very clear.
Only two things to remark related to pick-up and return car procedure:
- pick-up at the airport (near the airport actually) took a little longer than expected (we had to wait in the arrival hall almost an hour) but ok I understand that it was because of the high season;
- about the return, we had to bring the car to Icerental office despite in our booking were indicated that they would picked up the car from any location in the Reykjavík area. However we agreed that somebody would take us to our hotel once returned the car; unfortunately there was nobody at the office even if we went there before closing time, we tired to call them but nobody answered. So we put the car keys in mail box...and had a walk with our (heavy) luggage..
Dodge Durango has been a perfect car for our journey in Iceland; no problem at all even if it is not a new car. The people of the renting office were not too kind.Davide • 07. Sep 2016 Rented a Dodge Durango from Icerental 4x4 in August 2016
Northbound provided excellent service. The car was unexpectedly roomy, but the Suzuki VItara keeps on beeping no matter what, for too many reasons. I suppose the electronics are a little exagerated. The trip with it was good and it behaved quite confortably both on the paved and gravel road.Stephane • 05. Sep 2016 Rented a Suzuki Vitara from Icerental 4x4 in August 2016
It was Ok, but the car was very old and noisy, the guy didn't explais us anything about the car and we didn'd know how to change the 4x4 traction, or if it was possible. The glass inside was very dirty on the drivers side. But we end our trip without any complication so it was Ok.David • 31. Aug 2016 Rented a Jeep Grand Cherokee from Icerental 4x4 in August 2016
This may sound like a poor review but it isn't!
It was an older Patrol than we expected, we had trouble opening doors and parts of the front seat kept falling off. It's fuel economy was very poor as you would expect for this size vehicle and the general condition was not great - however, the engine was very sound and the car was a beast..... and the size met my families needs. The character of the vehicle added to our Iceland experience.
I would use this company again.
Perhaps a better map to show your location would be helpful
Alles topp soweit. Da ich auf einen anderen Flug umgebucht wurde, waren die Jungs von 4x4 nicht sofort da, aber ein kurzer Anruf genügte und 15 min. Später haben sie mich abgeholt. Auch die Übergabe und Rückgabe waren absolut problemlos.
Das Einzige was mich störte war der allgemeine Zustand des Jeep Wrangler 4,7 V8, sowie der Verbrauch von 25 Litern auf 100km. Der Wagen klapperte an allen Ecken, lier aber trotzdem sehr zuverlässig was gerade in der Wüste und im Hochland absolut wichtig war. Und auch wenn der Verbrauch monströs war, der Motor war der Hammer!! ;-)
Alles in allem 4 Sterne, jederzeit gerne wieder und sehr zu empfehlen.
The Jeep Cherokee was great. We were very glad we rented a 4x4 as it allowed us to explore the F-roads with no issues. It was also priced quite reasonably. I recommend that you guys add a thicker mattress as there are bumps underneath that are not pleasant to sleep on - but this is a problem that's easily fixed. Glad to rent from these folks and would do it again!Ryan • 12. Aug 2016 Rented a Jeep Cherokee Customized Camper from Icerental 4x4 in June 2016
The Honda CR-V was in very good condition and was great for driving around Iceland's roads. Northbound in particular were amazingly helpful. I had booked our car for pickup from Reykjavik airport but later realised we were landing at Keflavik airport. A brief email to the Northbound team and everything was sorted on the same day. Great service.
However, Icerental 4x4's customer service could be improved. We waited ~40 minutes at the airport for pickup, and even then, only two of our five-person group were able to pick up the vehicle (we then had to backtrack to the airport to collect the others). Furthermore, little information was provided about the car, they just gave us the keys and pointed at it. This wasn't a huge issue as we could figure it out ourselves, but it would have been nice to have -- at the very least -- a 5 minute introduction (e.g. 'Here are the headlights, keep them on at all times; here is the petrol catch; and by the way, watch out for the speed cameras on junctions'). The staff also don't seem to want to answer their phone (we tried a number of times), so I dread to think what would have happened if we had encountered any problems out in the sticks. Handing the car back was hassle-free, and we were shipped to the airport straight away. Having said this, I can't fault the shuttle drivers; they were both really friendly and welcoming.
Overall, probably a positive experience: Northbound were fantastic, but Icerental 4x4's customer service could be improved.
The rent experience was ok but there are a few points that weren't very good and to be honest I'm thinking of using a different company next time I'm there.
1 - I wanted to rent a Suzky Jimny and I got a Dacia Duster. I don't mind the Dacia but I prefer the Jimny for a few reasons. I didn't complain about the Duster but I found annoying that the guy at the desk said that they were trying to avoid giving old 4x4 like the Jimny to customers and moving them to newer 4x4 like the Duster. Clearly, he doesn't know what he is talking about and what are the differences between the Duster and the Jimny. I have long experience driving both and I selected the Jimny for specific reasons.
2 - The first Dacia Duster we got had terrible smell of petrol inside. It was so bad that after a day of trying to endure it we had no choice but to bring it back and get another car. The desk guys said that a previous customer poured petrol on the trunk and they weren't able to take the smell away. A car in this condition shouldn't be rented since it's really hard to breathe inside. Having to bring the car back messed with our plans for the day.
3 - At our arrival in Keflavik the shuttle wasn't terribly quick (after meeting the guy we had to wait another 15 minutes before leaving the airport) but it was ok. But when we returned the car we had to wait 40 minutes after all formalities were done before the shuttle left. We had to really run in order to catch our fly. The guy at the desk was handling multiple customers on his own and I understand he couldn't just leave them there but still... We told him many times we were really running late but to no use. I don't know if he could have done anything different and he did apologize, but you should have a second guy there available for such situations or clearly state to your customer that transfer to the airport can take up to 50 minutes (40 minutes wait plus 10 minutes for the actual drive) so that they can arrange things accordingly.
They did not properly document a few areas of vehicle damage. Scuff marks on the front fender, windshield micro chip/crack.Brian • 27. Feb 2018 Rented a Honda CR-V from Icerental 4x4 in February 2018
PROS: -Personnel flexibility and helpfulness
-approx 15 -20% euros less expensive than competitors for 4x4 rentals
-very small amount deposit required
CONS: -relatively old and not perfectly immaculate cars (approx. 10-12 years in our case with
few small issues here and there)
- high fuel consumption (approx average 8 km/l)--> and fuel is expensive in Iceland
- if you properly read the contract you notice that insurance bundles do not really
protect from damage to the cars (e.g. tires, chassis and door hinges are not
insured), moreover the excess can only be reduced to approx 800 euros
Overall rating is good, As this is more important to you, the following points should be improved:
- General condition of the car (Seatbelt indicator turned on randomly, Tank cap was missing and tank randomly didn't accept fuel, ESP couldn't be switched off, No Parking time Plate in the car which led to us having to pay a fee).
- Navigation system wasn't inside the car as booked and after telling your staff we got a broke one.
- Child seat wasn't in the car even though it was booked.
As a general reccomendation: Make some kind of car reccomendation for specific regions and times in iceland. Our "4x4" is totally overwhelmed by the harsh winter conditions in the upper north of the island and F-Roads are totally unpassible with it. I trusted your claim "F-Road proof" and this led to us being stuck 2 times. If I had known this I would have rented a much bigger / winter proof car.
Positives: Got a Honda CRV as we reserved which was nice. Winter studded tyres and GPS were excellent. Returning it was simple and quick and we even got a lift to our hotel in Keflavik. Everyone we spoke to was pleasant and helpful. Negatives: we had to wait 15 minutes in the airport for the Icerental rep. There were a lot of people waiting for him so he then could not take the whole group, and took the ‘drivers only’. Who then had to drive back to the airport to pick their party back up! There was then a fair distance to the office (I didn’t think it would be this long based on the reviews I read but it was at least 10 mins). There was then a whole minibus of people and one person to serve us all on arrival. The car was great but after about 50 miles the tyre pressure warning light came on so we had to stop and sort this out and put air in them all, and I was disappointed this has not been checked and made as safe as possible beforehand. None of these things would have been massive a problem, except we were only in Iceland for 2 days and wanted to cover a long distance in a short time- so in hindsight an on-site main dealer might have suited us better. If I had more time in Iceland I would probably use them again though, overall it was good.Jo • 08. Feb 2018 Rented a Honda CR-V from Icerental 4x4 in February 2018
Rental process was easy. The people driving tonand from airport to rental place were nice and helpful.
The drivers side window did not work and there was a bad seal so it was loud when the wind hit it. The rear windshield wiper did not work either.
Costumer service was very good
On the other hand the car wasn't good I got a Suzuki Vitara 2016 car would shake very badly every time I went over 100 kmh 60mph
Service light turned on after 250 km saying 4 while drive not active
Although it's a fuel killer and needs some major repairs (of which I as a non mechanic can just be suspecting about), it certainly did the job and we were able to see the places we wanted. The roads are in good quality and we always checked the situation on the roads before, as suggested by Your team! Good luck!Dace • 13. Nov 2017 Rented a Dodge Durango from Icerental 4x4 in November 2017
We rented a car through Northbound with icerental 4x4. Overall our experience was pleasant, except for some poor customer service at the end of our trip. When we arrived in Iceland we were picked up and shuttled to the rental company. When we arrived they were fairly prompt in providing us with our car and were not pushy for taking additional insurances although we ended up taking some just to be safe. They provided us with a copy of the current damage on the vehicle which was a few scratches here and there but the biggest damage was 2 dents on the front passenger and driver side doors. Since it was documented on the paper they gave us we took the car. The car ran smoothly and we did not have any issues. When we came to drop the car off on our last day, an employee came to inspect the car, and went straight for the front doors that were dented. He said that we had damaged the door because we did not take care of it in the windy conditions. We told him that it was documented as previous damage but he said they would never give us a car like this and that we had done this and would have to pay to fix it. He would not listen and was extremely rude even raising his voice at us. He finally called a manager or someone higher up who came and inspected the car, they saw the damage that he was talking about was documented on our sheets and told us it was not our fault and apologized. For future renters make sure you video/photograph any damage, noises etc on the vehicle when you get it to act as your proof you did not cause the damage. It will end up saving you time and money.Adrian • 06. Nov 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in October 2017
We appreciated the early pick-up from the airport (fully prepaid by us prior to arriving) in a shared van. However, the car rental office was very small and as we found out, was shared by two rental companies. We waited a long time to get served so services seemed a bit inefficient. Our Suzuki Grand Vitara was decent although we were not happy that the petrol tank was only 1/4 full even though it was meant to be full. This meant that we had to spend extra time locating a petrol station and delayed the start of our journey. Our wipers were also very squeaky & seemed worn, not wiping the rain effectively. One of the rear reversing light was also not working. On return, there was no one at the service desk and it wasn't very clear whether when we rang the bell, whether it was for Icerental 4x4 or the other company. We were glad we arrived very early from our flight as we had to wait for the driver to return from the airport with the van to take us to the airport. Generally, the staff were friendly (but not very many of them seemed to be available!).Sara • 27. Oct 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in September 2017
Our car wasn't available when we arrived so we were given another car which was pretty unreliable. We had to return it the next day but were able to get another one that was fairly decent. The wait to and from the airport was time consuming. Overall everyone was nice and able to help us out.Jenelle • 18. Oct 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in October 2017
overall experience is not exceptional. Waited for our driver to pick us up to their office for 45 mins. The car we reserved was not available and got an older car instead. Overall experice can be improved.. thank youWeicheng • 16. Oct 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in October 2017
The agent was 45 minutes late in picking us up and the hand over of the car was done in a rush. We didn't have a chance to have our questions answered properly and the free GPS wasn't given to us till we asked for it. We didn't get a Hyundai Tucson but a Nissan Xtrail instead and the handbrakes were not working. There was also one damaged parking light in front. Wasn't the best car rental experience to be honest. The car however was ok on the roads, and the process of returning the car was smooth.Augusto Caesar Iii • 16. Oct 2017 Rented a Hyundai Tucson from Icerental 4x4 in October 2017
We were given Dodge Durango (similar to Ford Expedition) with the following conditions:
1. The car is dirty especially the interior
2. There are some rusty parts on the body but that's OK. After driving it we realised:
3. All the door rubber seals are lose/detached.
4. Rear left parking lamp is off
5. The break isn't very responsive; and at higher speed , the brake trembles. - need repair!
6. At the end of the journey, at the highway to airport some indicator lamp went on (not sure why)
7. All the seat pockets were already torn away. The plastic cover of the front seats adjustment buttons needed to get fixed first (luckily we checked).
8. The wiper fluid is empty! So we refilled at the nearest gas station.
So all in all it looks like a very used up car.
1. Icerental was on time upon pick up
2. Icerental listened to our complaints and offered partial refund (I am yet to follow up on that)
3. The car does the job well (thank goodness)!
I found the personnel to be pleasant and efficient. The vehicle itself was not in a great state. The windscreen had a large crack, the rear door's hinge was broken meaning taking out luggage was difficult and the the tracking of the vehicle was off.Andrew • 09. Oct 2017 Rented a Nissan Patrol from Icerental 4x4 in October 2017
Mixed. The GPS that we were given stopped working one day into the trip. We got really lost and wasted a bunch of gas finding our guesthouse the first night. Very frustrating. We returned to the airport and got two new GPS's to use. Only one of them worked.
The car itself allowed us to see most of Iceland which was great. Head lights were a real problem on the car. They were pointed down too close to the car and as a result on the very dark Icelantic roads they did not hit the reflective posts on the sides of the roads. It made driving tough. I used the brights when no other cars were around.
Great service from the Icerental team, they informed us pretty well about everything relevant and answered our questions patiently.
Nevertheless, the vehicle was not in optimal conditions, although everything worked, tires seemed pretty weared-off, which had an impact in the grip while driving, particularly in muddy roads. For the condition of the vehicle, we found the quality/price relation not fully satisfactory, hence not full marks.
OK. But it would have been useful to know that I would have to be taken 10 minutes away to collect the car. And even more useful to know that I would have to find my way back to their obscure office.John • 29. Sep 2017 Rented a Toyota RAV4 from Icerental 4x4 in September 2017
Not super impressed with them. It took awhile for our driver both to meet us at the airport and to get us back there upon our return. I didn't love the car we rented and maybe should have put more thought into my choice beforehand. It was an older vehicle and was horribly fuel inefficient. I drive a big vehicle in England and thought I was prepared for how much gas we would need, but was not. Also the tires were not fully aired up, the doors didn't shut well, the electronics in the car didn't always work, (the windows sometimes took a long time to roll up, the clock didn't work, the inside lights in the front didn't work). It seemed it might be time to retire the vehicle or charge way less for it. The steering wheel was loose. It just doesn't seem that it was maintained very well. A couple times it had a funny smell as well. I am grateful we didn't break down anywhere but I was worried a couple times that something might go wrong. In retrospect I probably should have rented a European diesel vehicle. We did enjoy going on a few F roads though.Rachel • 23. Sep 2017 Rented a Ford Expedition from Icerental 4x4 in September 2017
In general we made a good experience. The stuff was really helpful and friendly and if we had problems or questions they did their best to help us. But regarding the insurance we have to criticize that tires aren't included. We had 3 flat tires which isn't surprising regarding the roads. When taking an insurance we expect that damage like flat tires are included as this are signs of wear and common problems when the roads aren't tared.Joanne • 11. Sep 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in August 2017
Things were pretty good with the pickup and dropoff. I was surprised that the insurance that I had purchased was not comprehensive, but decided not to upgrade it since I have insurance on my credit card. The car was definitely high km and quite worn (7 years on very rough roads, with some rough drivers). It was noisy, creaky, and leaked wind. Also, I had to replace the wipers while we were out on the road -- they were so bad that it was not possible to see out the window when it rained. They provided the vehicle 3/4 full of fuel, and I returned full, but no credit was offered even when requested. Not quite right...Mark • 31. Aug 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in July 2017
It was ok. While we loved Iceland and the car made much of that possible, but, we had several problems with the car. 1) the right front window was broken and would not go down (which we didn't learn until our second day), 2) the interior windows were filthy and made viewing in the sunlight very problematic and unsafe, and 3) the audio/navigation system would restart multiple times a day while driving for no apparent reason which was an annoyance.Frank • 22. Aug 2017 Rented a Toyota RAV4 from Icerental 4x4 in August 2017
Car was a little older and some superficial damage but otherwise ran really well, no issues and was comfortable. Great little car for getting around Iceland. Super convenient to have the rooftop tent which could be set up in about 30 seconds. Kitchen box could have been a little better equipped but had the basics. Communication was easy enough with Icerental, the drop off point was a little tricky to find but the returns process was straightforward and hassle free, and they were happy to pick up and drop off at the airport at any time.Amy • 21. Aug 2017 Rented a Suzuki Grand Vitara + Roof Tent from Icerental 4x4 in August 2017
Unfortunately we had some issues with this rental. At first we were not met at the airport when we arrived. Our flight was 30 min late and so I'm guessing the person that was supposed to pick us up did not figure it was late and so left before we showed up in the arrivals hall. We waited for about 30 min and then called without anyone answering. Eventually we managed to get a hold of someone and we were told they had thought we missed our flight and left. I didn't receive any email about this nor did they tried to call me, no nothing. I was told I was going to be picked up in 10 minutes. After 40 minutes and another phone call we were picked up by a guy that barely spoke English. No apologies no nothing. When we arrived at the garage we had to ask about what happened and we got the explanation that the guy driving the van got held up by a group of tourists. Apparently they changed their mind about their destination so the van had to drive all over the place before getting to pick us up. Fair enough, but they never called back to us to inform us about the delay. We were tired and finally got access to our car so we just signed the papers and went on our way. When we finally stopped for the night (about 3 hours drive away) we discovered we were missing cups and means to light the gas stove. Cups was not that big of a problem but not being able to light the gas stove was quite a problem. In the remote location we were in this was tricky to fix, but we eventually managed to get hold of a used lighter that could give us the spark we need. When eventually going to be we noticed that the sleeping bags were quite used; one had sand in it and the other one seemed old and of quite poor quality. After the first night we noticed that the poor quality one was a budget sleeping bag that barely could hold the heat inside. We were promised sleeping bags that would allow you to sleep comfortable at -5 degrees, but was uncomfortable at +5 degrees. Because of this we had to purchase an expensive blanket (the only one we could find) to be comfortable sleeping. When returning the car we expressed these problems and got a refund of the blanket plus double that amount. We feel that was fair and are happy that we were compensated for our problems with the rental. Apart from this we feel that the car itself was good; plenty of space, okay milage and it did well on the back country roads.Pierre • 12. Aug 2017 Rented a Dacia Duster + Roof Tent from Icerental 4x4 in August 2017
In general it was OK. the car a 4X4 grand vitara was in good conditions and had no problems at all. excellent car. BUT: we received the car with very low pressure in one of the front tires (21 PSI and the other side 47 PSI) I drive a lot so i noticed it and fixed air pressure in all tires in the first gas station. people with no experience would drive like this and it can be very dangerous as you know.
second the car had a door problem and the hazard blinkers worked all the time indicating open door (not big deal but we opened and closed all doors several times before we got that the problem was in the deal and for free.
third and only last is that they added to my voucher account 19,000 ISK for premium insurance recommended by one of the people in theoffice as better covering and cheaper than taking all insurances separated.
I had to discuss for more than 30 min to convince the guys in the office that it was a lot of money that should not be included. by the end i got the refund of the extra but if you explain to a customer that certain deal will cost the same as proposed and give better conditions you cannot add such a bunch of $ as extras (190$ is not cents) .
In general i think that the price was fair and the car was good and I will recommend your company to others but more attention to small details is needed to improve the quality of customer services, ( I work for a company and are in charge of technical advice and provide services to customers -attention to details have a huge impact on the evaluation of the company)
Thanks again and wish you best success as you deserve it
Dr. Beny Perelman
The pickup process was a little difficult, we arrived a little earlier and didn't really know what to expect. But everything went well after a call.
The car was fine, it drinks fuel like crazy but ah well, 4x4...
The staff was quick to reply to questions via email. Picking up the car was an easy process and I had no issues when returning the vehicle except that no one was at the office when we were scheduled to return the vehicle. We called the phone number and someone came quickly to collect the keys and check the condition of the vehicle. The vehicle had many kilometers on it (over 200,000) and condensation collected on the windows inside the vehicle. Overall, I was happy enough with the customer service but would have liked a car in better condition for the price paid.Jennifer • 05. Jun 2017 Rented a Hyundai Tucson from Icerental 4x4 in May 2017
Good car with large space and confortable drive for everyone in the car.
Car was a little bit old and we felt with the doors for example but that was OK.
As I can see you have a good digital business communication, I'd recommand to send a reminder with detail of the process where to wait in the airport when we arrive before to be pick up.
An Updage of the GPS map would be a plus if Icelandic map allows it ;-)
It was OK and I guess a bit cheaper than the other companies. Please get a tel.number manned 7 days a week. And the car could have been cleaner.Bo • 01. May 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in April 2017
Was a good vehicle for our adventures but needs some minor repairs such as breaks and wind noise on drivers side door.
On pick up we were told to return vehicle to pick up location but when we got there no was there but a sign stating to drop off at airport. It would have nice to have been notified of this change prior to leaving day. Suggestion is to have rental address input into GPS as it was difficult to get the GPS to locate it.
ICerental 4x4 delyed to meet us at the appointed time which is 11:00 a.m. for 45 minutes (we landed since 10 a.m.and picked up baggages and waited around the arrival hall since 10:30 a.m.) Once the time is 11:20, we called them and they had us wait another 10 minutes which screwed up our traveling plan. We feel rather disappointed for not being on time and they excused something else that the flight was delayed and just arrived at 11:00 a.m. However, if so, they should have picked up no later than 11:15 a.m.
Other than that, everything seems to be fine e.g. Type of car exactly the same as we choose (but the car size is pretty small to put all 3 big luggages (2 suitcases and1 big backpack in the rear trunk. We recommend to choose bigger car for more spacious trunk.
GPS (free with the car) for us does not work well, we cannot find most places from spelling. It looks it is not up to date for the route. we'd rather use google map for better navigation.
Returning car is very easy, just drop the key at the hotel reception and we called the rental office to pick it up.
Overall experience was okay, however, delayed pick-up from the airport and pushing of unnecessary insurance add-on's marred the experinceOpeoluwa • 16. Mar 2017 Rented a Dacia Duster from Icerental 4x4 in March 2017
Within 12 hours, the car I rented had a broken trunk (and in turn the lock button on the remote didn’t work) and a broken passenger driver side handle. I was supposed to get a replacement vehicle but it never showed up nor was anything communicated to me why it didn’t show up. Overall the car worked well enough for us but I am not sure that I would rent from them again.Yevsey • 27. Feb 2017 Rented a Hyundai Tucson from Icerental 4x4 in February 2017
The operator was nice but it took us a long time to find him, because he didn't have a board with my name on it. Also, I was surprised to be picked-up by IceRental, I thought the service was Northbound. Not what I was expecting. Other than that, the car was great.
Also, I paid for a pick-up and drop-off, but on the night of the drop-off they said they were closed so I had to drop-off the car in the parking myself. I paid for a service that I didn't get, and might I add that it was pretty expensive. They didn't offer to reimburse me for that.
All in the all, the car worked out really well, but there were some hiccups at the beginning. We went to pick up the car at 8 am so there was only one worker on site. We were greeted, cruised through the process, given the keys, and then he left. We went to get the car and it would not turn on. It didn't even turn over when the key was turned. We then stood around for about 30 minutes before the representative returned to the office. He then let us take the car that he had been driving. And let us return the car with a half tank as opposed to a full tank to apologize for the inconvenience. He also failed to explain the dropping off process which led to some fairly high stress as the office had closed early and we had no idea what to do with the keys. The car, however, ran fine and worked well for our two day excursion.Sydney • 27. Nov 2016 Rented a Hyundai Tucson from Icerental 4x4 in November 2016
The car was serviceable but old and beat up. No place to pick up and inspect the car before leaving except in the wind and rain. Told to email about any issues and damage which took time away from our trip. Missing wipers, gaskets, back door didn't operate. Bad gas mileage. A friend thought he was booking at the same rental place but had a better experience with another vendor. It was rough and I'm not sure the value was there for a 10 year old rental but the car worked and was returned OK.Stephen • 04. Mar 2018 Rented a Hyundai Tucson from Icerental 4x4 in February 2018
Not as expected. The gentleman that fetch us from the airport to Icerental 4x4 is friendly & helpful. Was briefing us of what to expect when driving in Iceland during winter. The best advice was to beware of the strong wind that cause wind damage to car doors.
However, the other guy at the office was less so. He seems to just interested in getting the process of signing documents over and done with. Then just give us the Rental Vehicle Condition Report and the key to check the vehicle on our own. The initial vehicle assigned to us was not in good condition with the front passenger door very loose (due to wind damage). We rejected it and we were assigned another vehicle that is slightly better condition. After a brief check we were on our way.
However, we didn't do a good job in checking and we found the rear wiper torn while enroute to Reykjavik. Initially we thought that it may still be able to last the whole trip but we have to change it on the 3rd day at N1 station.
Another issue we have with the vehicle is the on-board GPS. The GPS system provided is quite useless. We found out that it was quite impossible to use even with proper addresses. Lucky both my wife & I brought SIM cards for our phones and we depended on Google Map for the rest of our trip around Iceland Ring Road.
On the last day, we lost our way twice looking for Icerental 4x4 office using Google Map. Finally frustrated and running out of time we called office and was told to use the on-board GPS as they need to inspect the vehicle. However, we tried the vehicle GPS and again unsuccessful in keying the address … somehow the GPS system do not provide for the house number after inputting Street name & area. Called office again to tell them and we sensed that they knew all about it and just trying their luck. As we are running very late for our return flight we negotiated to drop from the vehicle at the airport’s carpark.
In the end we have to run all the way to the boarding gate and only just made it.
The first hire car was not in a very good condition, with the engine warning light and brake light on the dash board lit. We were told everything was ok. 4 hours into the journey the car broke down!
They were 45 minutes late picking us up at the airport and we had to contact you and attempt to contact them to find out where they were.
There was nobody in the office to drop the hire car back with, again had to call and enquire where they were.
However, when the car did break down they did arrive within the 1 hour they promised as we were all stranded in a very cold car.
Would I use their services again-no!
It was a good experience experience.however we had difficulties with the Subaru voyavoyager . it didn't start on Xmas day and delayed our journey.on boxing day again there was an engine start issue.finaly on 26rh when it wouldn't start up we called the company.ypur staff were very helpful.they brought us an alternate car however this delayed our entire day in Iceland and we landed up staying in Reykjavik that day instead of our planned trip to burmoss.the Subaru could have been a newer car and could have had better cavities for a safe long journey .we had a amazon g time to jocursarlon and back and in his sight the car troubles us 2 to 3 times......youe staff were extremely helpful overall.Uma • 29. Dec 2017 Rented a Subaru Forester from Icerental 4x4 in December 2017
They were late to pick us up from the airport, had to ring to their office to remind them. Did not take long to do the paperwork. Screen wipers were terrible, roads were wet it was sleek and snow, so i did need them. Ended up going to nearest petrol station and buyng one wiper for driver side for around £20. And car was filed with regular water instead of screenwash, the temperatures outside were droping to -8C so it was freezing, had to drain allwater out and buy large 5liter drum of screenwash. Wasnt very happy with extra expences.And the seel around the door on passenger side were making funny noise when it was windy. Apart from that the car was OK, i drove a lot no other down sides.Alius • 15. Nov 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in November 2017
Although the rental process was easy, we did not feel that the staff took any extra time to explain anything about the vehicle (other then the horn was on the steering column). On arrival we spent the day driving up north and noticed right away that there were some, in our opinion, safety issues with the vehicle. The defrosters worked very poorly, windshield wipers were awful (blades should have been replaced), headlights were poor unless on high beam, the rearview mirror on the drivers side almost seemed like it had a film on it that distorted the view and when we changed drivers and the 2nd driver adjusted the seat it dropped down so low that it felt like you were sitting on the floor. We drove the car this way for 5 days until we were back south - at this time we went by the rental office to ask about a trade. Initially, it seemed the staff were not going to be very helpful, but then a gentleman named Hans stepped in and arranged for us to exchange the vehicle. One person in our party walked into the rental office to over hear 2 of the staff grumbling about our request to trade. We traded for a Suzuki Vitara (for the same price) which was a huge improvement over the Duster. The Duster was dented and had quite a few dings, the Vitara was like brand new. The particular Duster we had did not appear to have been cleaned up good between renters - Coke bottles under the seat and suction cup prints on the windows. The day we rented, the staff told us that when we were ready to return the vehicle we should use "go home" on the GPS and the directions would take us back to their office (which is out in the middle of no where). WRONG!! In both the Duster and the Vitara somebody had reset the "go home" on the GPS (probably to their hotel or an attraction) and we had to call for directions back to the office which put us 40 minutes later getting to the airport for our flight. Overall there were some issues with the car rental, but certainly appreciated the trade to the Vitara - we felt much safer in this vehicle for the remainder of the trip.Valerie • 11. Nov 2017 Rented a Dacia Duster from Icerental 4x4 in October 2017
First to start we made it to all of our destinations safely. That being said the vehicle we rented was poorly maintained and did easy our minds as we traveled. I understand we went the cheapest option but at least give us good working wiper blades. The customer service was great however, very friendly and personable guys. But you get what you pay forJeffrey • 15. Oct 2017 Rented a Hyundai Tucson from Icerental 4x4 in September 2017
Fist we had to wait for the shuttle. The car had a few damages but it works. Folding/Unfolding the back seat doesn't work any more, so we had little problems with our bagage. We had no water for our front shield, so we were happy for the rain.Elvira • 17. Sep 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in August 2017
The car from 2016 had already 90000 km, there were some indication that the car will not withstand the graval roads. We drove carefully without having fun.
The transport from the airport to the settlement tooks us more than one hour, it was promised via telephon that the agent is on the way. But nothing like this. The car rental station looks like a settlement from iron huts.The crew seems to be completed overloaded withe their business. The car had already some damaged regions and it was nearly impossible during the strong rain to check the car carefully. We did it the next day, The hatchback could not be closed in a normal way.
Next time we spend more money in the hope to get a better car. We do not recommend the Icerental 4x4, even for a low budget couple driving through Iceland.
I did not get the Suzuki Vitara. Due to a communication mistake between Northbound and Icerental 4x4, the car was not ready when we arrived. The staff was very friendly and gave us another car. Please try to improve the signalling of Icerental. It was quite difficult to find them when we had to give back the car, and the GPS wasn't able to help us.Birgit • 14. Sep 2017 Rented a Suzuki Vitara from Icerental 4x4 in September 2017
The car itself was really good, but the tents we also rented were not. They haven't been waterproof so we and our whole stuff in the tents got wet. It is not okay to offer rental tents which aren't waterproof in Iceland. Moreover it should have been double-skinned so it does not get wet inside and for better isolation. We would rent the car again but no tents anymore, that's for sure.Elena • 10. Sep 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in August 2017
The car I ended up with was not equivalent with what I had booked: I ended up with an old Nissan XTrail with 240.000 kms...
Moreover, I told the stuff that I would be returning the car at 04:00 am, and they said that they would be open and I should return it to their office. When I got there , it was closed, and a sign prompted me to return it to the airport parking P3 instead. Although that was not a problem at the end, it would have saved me the trouble if I went straight to the airport.
Manager was helpful.
Pickup from airport was nice with Marcin the driver.
Drop-off to Airport was also good.
2 stars dropped for a couple of reasons:
1. We were given a Toyota RAV4 that was at least from 2015, and this was called an upgrade. Interesting.
2. We were given super thin sleeping bags, so we had to buy extra blankets on top of the fact we were wearing all of our clothes. Please check your sleeping bags before you drive off!
Also half a start dropped because I did not realise that Northbound was an aggregator, rather than an actual car rental company. - until I received the invoice.
Even after all that, I found Iceland incredibly beautiful haha.
Icerental was quite busy upon arrival. There was nobody available to answer the phone when calling for a shuttle pickup from the airport. We had to call their emergency roadside line to get a hold of someone, then the owner of the company came to personally pick us up. The customers before us rented the car we were supposed to get, so we were downgraded to an old Subaru with some problems. The gas mileage was bad, the car was loud, their was no windshield wiper fluid, and the gas door didn't open. Otherwise the employees were very nice.Robin • 03. Jul 2017 Rented a Hyundai Tucson from Icerental 4x4 in June 2017
Quite good. The vehicle however was rather old and a fuel guzzler. It smelled of fuel as well and we were worried that it might stall.Ajay • 12. Jun 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in June 2017
We hated it. It was worn, rattly, need a thorough cleaning inside & out, not just a quick wipe down & vacum and did not give us confidence. It had food crumbs in every crevice although it had been vacuumed it needs a quick dry paintbrush sweep of them to just make the next user not feel uncomfortable. When we received the car my comment to the rental agent was this car is a piece of crap. He said this car costs $14,000 here...
The passenger front floor mat was worn completely through with a 12" tear. Transmission slipped occasionally and smelled going up long highway hills, rear wiper was missing, cruise controls was broken, rear hatch would not open so we had to drag luggage out thru the seats, air conditioning did not work, heat only came on thru the windshield upper area, so you could not warm or dry your feet. Something rattles underneath the car as soon as you go over even a slight bump. It had dents, dings, window glass chips. We have 2 older cars at home that we drive & keep them clean and well cared for, so it can be done. We felt cheated out of places we would have liked to go. We paid extra and rented a 4x4 and not a sedan so that we could access the many places we had read about without worrying about the car. We stayed off some dirt roads that were being used by sedans because we did not trust the car. All we did was worry that it would break down. I would NOT rent from this company again. We had to drive like we were in an old worn out sedan, and should have been charged for that. With insurance & the rental is was over $1000, for the 11 days.
Initially a good impression. Unfortunately left my phone in their office at Keflavik when we picked up the car at 5am. I called at about 7:30am from Hveragerdi and they suggested meeting in Reykjavik to pick it up at 1pm. Drove back from Hveragerdi to meet at 1pm. They arrived at 1:15 without the phone. Told us to wait as someone was bringing it. We sat outside the office for 2 hours. Finally at 3pm the phone was delivered. No apologies, no compensation for our time. They should have suggested that we pick it up at Keflavik when we called at 7:30 am. It limited the time that we had to spend on our vacation :(Kathleen • 31. Mar 2017 Rented a Honda CR-V from Icerental 4x4 in March 2017
Mostly everyone we interacted with was friendly and kind. I picked up our rental after landing in Reykjavik at 4am, so it was dark and early. The person who handed off my car to me was unable to show me the previous damage on the car, and a cracked bumper that was there before we had on the car was not noted as precious damage. There were some things off with the car: the speedometer was off, but they had included a GPS that we had opted out of that showed us the correct speed. The fuel gauge was off, so we never knew quite when to gas up. The driver's side door could only be locked and unlocked manually. Sometimes when opening a door, the blinkers for the car would turn on. The alignment of the wheels was a bit off.
We called every time we noticed things were off, including when we noticed the damage to the bumper. We were fairly certain that we hadn't caused this damage, but when we called, the person on the phone said we would be liable because it wasn't marked as previous damage. We spent a part of our trip being really stressed that we would have to pay for this mysterious bumper crack. When I returned the car, thankfully a very friendly person helped me and let me know that this damage was already there, and not to worry. I should have taken pictures beforehand, but it was really dark that early in the morning and difficult to see properly.
That being said, we had a safe trip driving the ring road, and this was a more affordable 4x4 rental than other companies. Wish we knew about the speedometer and ge fuel gauge, which were the most concerning issues.
Overall, renting from Icerental 4x4 was a sub-par experience. To start, no one was at the airport to pick me up at the time of arrival. I had to call the office twice before someone finally arrived, waiting over a half hour in the process. Secondly, the interior of the car itself was pretty dirty (as in dirt dirt, not trash everywhere), and the wipers did not work consistently throughout our trip. The rental customer service person even apologized about the wipers when he had to take us to the airport in the car for our return flight and saw how bad they were. Lastly, we were never given any instructions on how the car return process would work, and how we would get to the airport. We needed to return the car by around 6 AM in order to make our flight in time, and were never told if they would be open at that time, or whether there would be someone there to take us to the airport timely. We emailed them two days before our flight with the question and received no response by the next day. We even went to their location in Reykjavik during their business hours to ask and their office was closed. After following up again via email we finally received a response, someone was present at the office at 6, and they were able to take us to the airport timely enough.Ismael • 06. Mar 2017 Rented a Suzuki Vitara from Icerental 4x4 in February 2017
It is unfortunate to let you know that my experience with your company wasn't really good.
First of all, despite indicating the time to fetch us at the airport, we waited for 30mins before we found the guy for our car rental.
Upon reaching the company, things were very rush as your employee was rushing to fetch others from the airport. Things were not explained to us clearly and when yiur guy told us that the car has full tank, it was only 3/4 full.
Next, i wasnt told that the car backwiper was not working. In addition, one of the right door could lock properly. As a result, throughout the journey with heavy winds, our door was constantly shaking. This makeus feel extremely worried throughout the trip.
Overall, i must say that my experience with your company was not a very good one.
Pick up from airport was late for more than an hour. Car was just ok, really old. The rediculous part is they force you to purchase full insurance,. If you don’t purchase it they will make you deposit 3000 Euro.Ande • 05. Jan 2018 Rented a Suzuki Grand Vitara from Icerental 4x4 in December 2017
Friendly people, they picked us up from the airport fine, we dropped off the car fine. Convenient locations. But the necessary paper trail process, oh handing over the car was quite haphazard and not as thorough as I would expect from a car rental agency. The car specifically needs to be retired, because not only is it old, it's also in a condition that should not be rented out. No back windscreen wipers...when asked why we were told that it's normal that there is no wind screen wiper and that cars usually don't come with back wind screen wipers (While you can see clearly the hinge on the screen where the wipers are supposed to be installed. Come on! Carlos probably assumed I was stupid). During the days we used the car, we discovered quite a few things that were not right, like the boot not being able to open, the window not being able to wind down, the doors looking like its about to shake off whilst traveling at 90kmh, a loose flap of rubber at the front of the car. The free GPS was not really worth it, we used Google Maps to find our way fine.Jingwen • 28. Dec 2017 Rented a Hyundai Tucson from Icerental 4x4 in December 2017
Like rent a wreckElizabeth • 30. Sep 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in September 2017
My trip to Iceland was excellent however the car experience was somewhat mixed. The good news that the car didn't break and we didn't have any mechanical problems during the rental period. Personel was respectful and responsive. However, I have serious complaints:
1) The car had almost 127,000 km
2) The back door was hard to open, it has mechanical problems
3) Electric keys didn't work at the beginning until a battery was replaced. I tried 2 cars at the lot and both have similar issues
4) The tank was half full
5) Rental place is relatively far away, hard to find without instructions and the provided GPS would not find the rental place address, luckily we had internet access
So knowing all I know now I would likely go for more established rental place in the future
Guy who should pick us up, came over 1.5 hours too late. We've prebooked a GPS-System, but we neither got this nor a map of Iceland. The guy told us they have non of it left. He just gave us the keys and said we can bring the car back without refueling! It was 3 a.m., dark, cold and we really felt lost after a long journey!Corina • 17. Sep 2017 Rented a Suzuki Jimny (FREE GPS) from Icerental 4x4 in September 2017
Nous avons eu la mauvaises surprises d avoir des pannes elctriques intermittentes. Pendant les 15 jours de notre voyage, nous avons eu une matinée sans essui glaces, une journée sans pouvoir ouvrir les fenètres, une autre sans clignotants, une soirée sans feu de route. Tout se remettait en fonction au bout de quelques heures, c est pour ça que nous n avons pas eu besion d'appeler l'assistance. Heureusement pour nous la fin de notre voyage s est bien passé. Attention !!! au controle technique de vos véhiculesPatricia • 28. Jul 2017 Rented a Dodge Durango from Icerental 4x4 in July 2017
Everything worked well. But I received a Suzuki Vitara, which was fine as it was a larger Jeep.
Icerental 4x4 charged us 99.651 ISK instead of 98.651 ISK. I think it was probably by accident and I was not realizing it but it is somehow annoying.
And I was told that a flat tire is not covered by the premium insurance. That is a Little annoying too. At least it was only 3000 ISK to repair it.
Last but not least it seems that the cars are not serviced in the best way before they give the car to you. There was salt at the battery and sometimes it was pretty hard to start the car. One time I even needed help by another car with a starting cable. By the way the Motor control light was flashing all the time (Service Center told me that this is fine).
Summarized everything worked and I could drive everywhere that I want to but the mentioned issues gave me not the best feeling. Therefore I rate only with 2,5/5.
I have the car for 16 days, and the car is generally fine. One of the staff is very unprofessional in the checkout process. I bought the most experienced insurance package, and the guy warns me that dent, suspension, etc. are not covered. I have rented cars around the world for over 30 years, what's the purpose of buying insurance if none of these things are covered. If they are not, I think it should stated clearly during my online booking, rather than last minute when I am checking out a car and cannot find any other alternative. The car has a faulty flat tire sensor which is on 20 minutes after I drove off the rental location till I return the car. I call the emergency hotline multiple times, no one answered and no one called me back. I was stuck in snow once and called the emergency hotline, no one responded or called me back. I called the downtown office. The agent told me, "I just worked here, please call the emergency line." Luckily, someone drove by and helped me out. I found them unprofessional and unable to help when I needed it. Northbound experience is good, it was fast and easy, but Icerental 4x4 was disappointed. Luckily, I didn't have any other trouble.Jack • 16. Mar 2017 Rented a Honda CR-V from Icerental 4x4 in February 2017
I'm glad to get this opportunity to write a brief feedback. Our stay in Iceland was epic, me and my friends enjoyed it pretty much. However, the car rental part was what made our journey rather unpleasant. The car was relatively dirty when we rented it. The staff then told us to be aware of the strong wind that might damage the car doors as there were many examples of it and that the insurance does not cover this part.
We were, therefore, very cautious during our stay in Iceland. On the last day when we were returning the car, the staff charged us 100,000kr due to the damaged front door of the car, which looked completely intact. We tried to dispute it, but the effort was in vain. The staff insisted that we didn't protect the door and his attitude wasn't remotely friendly. The whole situation seems pretty sketchy and deceptive. He made us pay straight away without making clear statement. If we ever come back again, this will be the last car rental to take into consideration.
It was ok though they gave me a really old car. The gps didn't work well, tire went flat after 2 days and car didn't start a couple times. Definitely too expensive for the kind of carAndrey • 31. Aug 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
Very old, low quality car. Have pictures of the sucky inside.
Rust spots on top of car.
Alignment was totally off. Let the company know. After 2 hours someone showed up with a better car. Never rented a car in this shape.
Rental people were nice.
I did not have the car requested, the car was in very bad condition, bad tire, bad suspension, bad brake and 250000 km.
I had requested a suzuki vitara and I had a tucson V6 with a terrible consume.
I would not rent a car at home and at Icerental4x4.
I was very dissapointed because:
1. The right front door was not tight and made a lot of wind noise
2. Cabin lights could not be turned off (only when key was removed)
3. The cruise control was not working
4. When raining the wipers did not clean the windows properly (old wipers)
5. Wiper on rear screams like a cat when moving
6. The cover in tha luggage room was missing (luggage was visible during the tour)
7. There was no GPS as described (we had to borrow one from another car)
8. The automatic transmission sometimes failed in D-mode (did not turn the engine)
9. In general a very old car not suited for rental.
Pure the didn't Come up at the air Port only After phonening Thema two Timse and a delay of nearly one hour. The car was in a bad condition the right real Light didn't Work asonly one exampleRoland • 16. Mar 2017 Rented a Nissan Patrol from Icerental 4x4 in March 2017
1. The plastic cap screw of the toggle in the back seat for putting down the seat is gone, I was scratched and leaved scars on my wrist by the iron part of it.
2. The 4x4 mode can not turn on! I can switch to the "4x4 mode " Evan the 4WD-L mode but the front wheels didn't rotate therefore the front didn't do anything when I was stuck in the snow for more than 3 hours... On Dec 24th...
3. The 24 hours road resceure is not reliable, when I stuck in the snow, I do call the icerental 4x4, the guy who answered the phone want me to send him where I was by text message... I can't reach him since then.
The car that we received was very old and the condition was not very good. The cooland was not sufficient and the wipers were bad making so much noise. Also, there weren't wipers at the back. The car wasn't worth the price we paid. But they picked us up from the airport promptly and they told us to return to P3 parking at the airport and we had difficulties in entering the carpark not knowing how to enter without paying. We were not given sufficient information. Nevertheless, we had a great time in iceland(:Lishanth • 05. Dec 2016 Rented a Hyundai Tucson from Icerental 4x4 in November 2016
We had to meet with the car (icerental4x4) at bsi station at 9h o'clock and the icerental4x4 men appeared at 10h. The same when we had to return the car, we had to meet at 9h at the Reikiavik office and icerental4x4 men didn't appeared until 10h after my phone call to keflavik office at 9.10h
After all, the car worked out and all was good but you have to review that point of punctuality. More for people who have to pick buses at bsi in order to return to Keflavik airport!!!
When picking up the car the girl locked it accidentally while the engine was running and all our bags were inside. We couldn’t get in and had to wait for the guy from a special conpany to open the car for us which took a while.
The car was in no good condition. There was a big crack in the windshield and the windshield whiper fell of ervery now and than.
When we tried to return the car there was nobody at the kevlavik office. After calling the customer service they told us we can just leafe the car at the airport with the key inside.
All in all we would not recommend you company to a friend or family, sorry
Pick-up at the AirPort and services were great. The car.. not so great :) I knew it wouldn’t be the best car (since I booked the cheapest one) but it was really dangerous. The engine just stopped working from time to time, and the breaks were finished. We didn’t feel safe driving around in it..Lisanne • 10. Jan 2018 Rented a Hyundai Tucson from Icerental 4x4 in December 2017
Terrible service, waited for nearly 1.5 hours to get picked up from the airport. Car's gas gauge was broken - a full tank registered only 3/4 on the gauge.Jeremiah • 24. Oct 2017 Rented a Dodge Durango from Icerental 4x4 in October 2017
We rented this 4X4 for two weeks for our Ring Road trip across Iceland. The rental we received had well over 200,000 miles on it. We had issues with the vehicle also immediately. The first night we were driving we found the headlights were very dull. We had to use the brights which also didn't work properly. The brights would not stay on so we had to hold the lever while we drove. The security system on the car and key fab didn't work. Every time we opened the car the alarm would go off. Half way through the trip the back brakes started to grind. We had to bring the car to a mechanic to get it fixed which caused us to miss a full day of activities and loss money for those activities we had already booked. The mechanic who worked on the car said this happens often for this company Icerental4x4 which was upsetting to hear since we paid so much. Overall we had a bad experience with the car but appreciated the help of the mechanic in a time of need.Nicole • 05. Sep 2017 Rented a Hyundai Tucson from Icerental 4x4 in August 2017
Upon arrival we immediately had an uneasy feeling about this rental company as two other customers in line ahead of us were returning their rentals because they broke down on their first days of travel.
When it was our turn in line we were expecting to receive a 2008 Hyundai Tucson (or similar), but instead were given a late 90's Subaru Forester with lots of wear and tear and over 140,000 km. When we asked for a car that was more similar to the one we reserved, we were blatantly lied to and told that the "Subaru was 2006 or 2007." The registration in the glove box showed that was not true. This clearly was not in line with their stated policy that: "You will never be downgraded to a lesser model. If for some reason the vehicle is not available you will be upgraded."
Prospective customers should know that none of the vehicles on their lot matched the online descriptions. There were no Mazdas, Fords, Jeeps, Hyundais or Suzukis. All of the vehicles that we saw were much older than what was represented online, in much worse condition, and most were brands that we did not recognize.
Icerental 4x4 was significantly less expensive than other rental places we found, which is why we ultimately decided to book with them...Now we know why. You truly do get what you pay for, or in our case, we got much less than what we paid for. If you can swing it, I would highly recommend spending a little extra money and booking with a well known company instead.
One positive: our old Subaru did get us safely through our 8 day vacation. It was not comfortable and we couldn't shake the feeling that at any moment we might be stranded, but we did make it.
Not very good really as we had a bad experience with the vehicle sliding off the road on 2 Occassions due to tyre selection. Saturday was totally wasted because of this as we lost lots of time waiting to be recovered and driving around at a snails pace whilst other motorists with studded winter tyres were able to travel the same route with no problem at all. Our confidence in the vehicle/tyres was shattered. You did exchange the vehicle for one fitted with studded tyres which made a massive difference to vehicle control.
We were refunded 1 day's hire fee for the inconvenience but while I reflect on this now I don't think it was adequate compensation as we missed a day out 3 days to travel around the country and my wife was really scared by the experience.
Lesson here is that if you're going to hire out cars with winter tyres without studs you should warn motorists of the dangers or just fit tyres that are studded.
Our pickup was about 40 mins late, we we're told that our whole party of 6 would not be able to be shuttled to the pickup, the interior lights did not work, the fuel gauge was not functioning, we we're given about 1/4 tank upon pick up, the damage report was inaccurate (all damage was listed on the wrong side), the parking brake light was difficultKenn • 04. Jan 2018 Rented a Dodge Durango from Icerental 4x4 in December 2017
We rented a 10 yo car of 140,000 kilometers, bad state with scratches everywhere. Ok for us. Battery problem after two days and a terrible emergency service : we basically didn't get any help. But still ok for us. At the end of our trip, we give back the car : 90000 isk (750 euros) for scratches already there at the beginning but that we didn't photograph (there were so many of them).Denis • 18. Sep 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in September 2017
Leider war die Mietwagenfirma eine Enttäuschung. Wir wurden erst 45 Minuten nach vereinbartem Termin vom Flughafen abgeholt und bekamen dann zwar das gebuchte Auto aber ohne Navigationsgerät (mitgebucht, sie hatten auch kein anderes Fahrzeug mehr mit Navi). Zudem war das Fahrzeug in einem sehr schlechtem Zustand: Der Mitarbeiter mußte uns 3x erklären, wie er mit dem Auto rückwärts fährt, sonst hätte es nicht geklappt (mein Mann ist ein guter Autofahrer). Die Handbremse war kaputt, die normale Bremse ging kaum. Die Türen mußten wir aufhalten. Während der Fahrt kam alle 2 Sekunden die Meldung, dass eine Tür nicht ganz zu ist. Und das den ganzen Tag. An einem Tag in der früh ging das Auto garnicht auf. Erst nach 10 Minuten hat es geklappt. Schade. In Deutschland wäre es nie durch den TÜV gekommen.Tatjana • 11. Sep 2017 Rented a Suzuki Grand Vitara from Icerental 4x4 in September 2017
Icerental 4x4 not responding to any of my emails. Returned car on 30/7/17 and charged 75,000ISK (£500) for a small dent. Was assured that I would receive the paperwork needed for insurance claim. Nothing. Those good reviews were obviously from people who had a trouble-free experience but if, like me, you experience a problem - beware as they are not very co-operative.Susan • 05. Sep 2017 Rented a Hyundai i30 Wagon from Icerental 4x4 in July 2017
1. Icerental 4x4 did not have a car ready at the time we booked.
The manager kept saying "unfortunately ...." and we had to wait an hour for the car to be ready.
2. The company did not lend me a safe vehicle.
The first lent Suzuki Vitara, already run over 180,000Km, had a strange noise and powertrain trouble, so the next day we visit your company again then the mechanic checked and decided to exchange to another car. As a result we lost half day and had to change the itinerary.
3. The newly replaced car, Jeep Cherokee with mileage over 199,000Km, also had serious problem.
When we drive near by Myvatn with almost 90Km/h in the corner, the steering wheel become heavy and engine coolant temp went so high suddenly. I had to control the car very carefully and stopped by road side, then contacted the customer service. After 3 hours, one mechanic came from a garage in Myvatn and checked car, finally he recognized timing belt off and he said they don’t have spare parts. At that time, we requested Icerental 4x4 customer service manager(=I heard he is the president of Icerental 4x4.-.-) to send us another car because we don’t want to spend our precious time again but he denied due to long distance. So, we waited again to fix the car by the next day the afternoon.
The more surprising fact is.. during the repairing period we called the customer service manager about 20 times, but he only called us one time, which shows that your company is not actively managing your customers.
We spent huge money to travel to Iceland including flights tickets, accommodation, guided tours, car rental and many kinds of expanses. However we lost over one and half days due to Icerental 4x4 car trouble 2 times, moreover it was very dangerous situation that could cause serious accident as I wrote above.
If you want to choose this company you should check their facebook.
I greatly regertted not checking it in advance.
My experience with Icerental 4x4 was poor. First they were late to pick us up at the airport, which judging by the jokes from the people from the other car rental agencies is a common occurrence. Then when we finally got to the office it was extremely dirty and smelled bad. When they gave me the car it had less than a quarter tank of gas in it and no windshield wiper fluid. Instead of offering to fix the issue I was told just to bring it back the same way. We were supposed to have been given camping supplies including sleeping bags, cooking utensils, and propane. The sleeping bags were not made for an Icelandic climate. I was so cold that I ended up sleeping in the back seat of my car all week with every item of clothing that I had on. We were given half a bottle of cooking fuel, not enough to last for 8 days, and the rooftop tent was not sealed all the way around and offered no protection from the wind or rain. We loved traveling around Iceland during the day but this made the nights absolutely miserable. When we dropped off the car with the same amount of fuel as we picked it up with they tried to charge me for it and I had to remind them how I got it. They also made comments that the outside of the car was very dusty. I didn't drive down a single F road and the car was in the same dirty condui picked it up at. I absolutely loved Iceland but I would never rent from them again.Sarah • 13. Aug 2017 Rented a Suzuki Grand Vitara + Roof Tent from Icerental 4x4 in August 2017
Hi there! Well, all seemed go OK at first, but... the car broke down the third day! It was a bit old and got hot. The company Icerental 4x4 responded reasonably well and provided us a new car four hours after our call (we were 200 km away from Reykiavik) , a Dodge Durango a bit old too but it worked correctly the rest of days although it was a bit dirty. _We will rate 1 the first car but 3 the second one.Salvador • 09. Aug 2017 Rented a Jeep Grand Cherokee from Icerental 4x4 in July 2017
1. The guy who got to pick us up from the airport was 45 minutes late, did not call us though they had my phone number.
2. The Jimny they gave us was very old, broke down after just one day. If you would have to buy such a wreck of a car, the price would be cheaper than the lease for 2 weeks. Fortunately we were still in the Reykjavik area, they brought us a replacement within short time.
3. The replacement car was an even older big car (Nissan Xtrail), very high fuel consumption, never thoroughly cleaned inside - with one exception: the passenger seat was still wet with a brush cleaner or some other acid detergent. My wife got some severe skin inflamnation at her thighs after 2 hrs drive. We covered the seat with a plastic back and a blanket to move on. We probably could have taken legal action for physical injury.
4. Fortunately the Nissan was technically ok and brought us, sometimes over very rough roads, back to Keflavik.
5. One postive point: Friendly people, like almost everybody in Iceland.
6. 1.0 is still a very friendly rating.
Very bad experience.
We rented 2 cars. Very bad condition: car with 125000 kms odometer; trunk did not close; R.passenger door diid not open from the inside; light of gas gasket was on 80 percent of the time; gas guzzler
The back of the rental place is filled with crashed cars and tires: very bad impression.
Don't know where they get these cars.
Unacceptable! Were uneasy during entire trip with a car in this condition.
We cannot recommend Icerental 4x4! Our Suzuki Grand Vitara 2010 was not worth the Money.
On Arrival at the Airport we had to wait over 1 hour for the Transfer to the car although the flight were in time. We had to call them by phone and it takes again 30 Minutes until they arrive at the Airport.
The Car, a Suzuki Grand Vitara 2010, 150.000km was terrible worn out, the engine had no power, the gear shift was totally worn out. Remote Control did not work, the aircondition/Ventilation had an error.
The 10 yrs old Hyundai Tuscon with a flimsy sterring broke down due to flat battery while we were at Gullfoss. Call Icerental 4X4 and they refused any assistance claiming that it is our fault for leaving the car lights on causing the battery to run flat. Fortunately, managed to get some help to jump start the car but after driving for about 15 minutes at 90 Km/hr, the car start to jerk very badly. Luckily for us, we managed to turn into a farmhouse before the car come to a complete dead stop due to a flat battery. I cannot imagined if the car has just stop on the road and the danger it posed to other road user who drive at such high speed. The owner of the farmhouse was kind enough to jump start the car for us again but noted the battery is not working properly. Advised us not to drive and help us to contact Icerental 4x4 to tell them the problem and to come with a replacement car. They came in two cars and angrily said that there is nothing wrong with the car after they have test drive but i told them the car run flat after we have managed to get it jump start and drive down from Gullfoss. We insisted and they finally relented to give us a replacement car, a Subaru Forester which is not much better as the dash board lighting is very very dim ( i had to switch on the cabin light in order to read the gauge) and the car only have the right side head light working which i need to use 'High-beam' to ensure it is bright enough for oncoming traffic to see. It was the first "Bad' driving experienced i had, i suspect the real reason for the flat battery is due to alternator problem which is not surprising for a 10 years old car that is so poorly maintained. I thank God that i managed to turn quickly into the farmhouse to ensure the car is out of harm way for other road user. I told my wife we need to get out of the car if it stop in the middle of the road and pray no nasty accident happened. Glad that God hear our prayer and nothing worst came out of this nasty experience. I would give them a 0.1 rating for not offering any assistance instead asked me to seek help by myself. I spent 2 hours going around to seek a pair of jump-start cable. Fortunately, a kind gentlemen from one of the tour bus came to my rescue by pointing me to one of the glacier tour crew. So good luck and pray hard if you want to rent from them.
Had a good experience organising the car rental through Northbound and communication was good, but did not have a good experience with Icerental 4x4.
There were issues from the very start - tank was not full despite being told it was (it was closer to being half full, estimated distance left at start was only 300km), passenger side view mirror was cracked but the damage was not marked on our rental form, and we found out when we got to our accommodation that the remote battery was flat and couldn't lock our car (key didn't work manually either on the door, car was pretty old).
Tried using the alleged 24 hour emergency number but no one answered. Had to wait to next morning and eventually managed to get through to one of the offices who told us to go get the remote battery replaced and they would reimburse us. Have still not been reimbursed yet.
A few days later got a flat tyre in the early morning on the ring road between towns. Could not change the tyre because car was missing the wrench to remove the lug nuts on the wheel. When calling the rental number again the person refused to believe that the wrench wasn't in the car and we had force him to call a service person to come change the tyre and who confirmed that the wrench was missing.
No communication from Icerental 4x4 after we returned the car and no reimbursement. Icerental 4x4 probably had the cheapest prices but in future would pay more to rent from a different company.