Reviews for

Icerental 4x4 in Iceland

Great although the wiper blades on the car need replacing. Very noisy and did not clear the screen very well. Otherwise no complaints.

I had a really positive experience. Everything was well organised and went according to plan. The staff were friendly and efficient. The car ran well for the whole week. Very happy with my experience.

We had a great experience, the car was pretty old but served our needs nicely. Even when we had some issues with the car they made sure the mechanic arrived within an hour!

The car worked ok, but it was not a 2021 Dacia Duster, it was an older version of Dacia Duster with more than 200.000 Km when we took it. Door handles were broken and they hurt when you operate them with cold hands. As we started to drive, several warning lights of the car switched on (engine, tyres,...). We had to go back to rental point and ask about it. They told us to ignore that lights and keep on driving, but we were all the trip suffering for the car not to break. Less value than expected.

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Good car for our purposes!

We liked it a lot - it was a good companion trough all our adventure

The Subaru was great and the team very accommodating. I was impressed with the service and flexibility. Thank you!

A great experience with icerental 4x4. Good service, very capable off-road vehicle supplied. Did 800km in 3 days and all very straightforward.

All is good but with smile all is perfect 😔 After we check out your car in your company one week before you say me you drive me in my hotel inkeyflawik ( 3 km) but you don’t want only for the airport and you tell : walk without smile 😳

Customer service terrible. Upon arrival my husband could only come to pick up the car from your depot, 12 minutes. Myself and 2 children stayed behind at the airport. At arrival at the depot my husband realised he didnt have the correct creditcard for the downpayment. So we (myself and 2 kids) had to take a taxi to your office (€27.00). So far so good...... When we arrived we sorted the payment out and came upon a really rude person of your staff. We had a couple of questions concerning our insurance to which he responded if you don't like it there is the door..... needless to say we were not impressed.

Great value for the money. Good car condition, very friendly staff, reasonably fast and efficient pickup and dropoff, even with many customers standing in line. All in all, a great experience!

Excellent and so easy to drive. Nice and roomy.

Hello Our stay in Iceland was greatly disrupted by an incident that took place on the second day. We were driving, when a thick cloud of water vapor began to come out of the car hood: We pulled over quickly and opened the hood, only to find the engine was boiling: the water pump belt was gone, only bits of it remained on the ground, the engine burning, smoking everywhere. I called the rescue service, who responded quickly and said they would send us a replacement car. It took 2 to 3 hours to wait. We then left to wait in a café, leaving the hood open to allow the engine to cool down, in order to avoid any more serious consequences for the head gasket. 3 hours later, the Icerental team met us at the cafe, showing us the damage done by the hood to the fenders of the car: during our absence, a gust of wind had unhooked the hood and opened it very hard, and it had damaged the corners of the right fender and the left fender. We are distributed in the replacement car, a Dacia Duster, after having signed the report of the damaged fenders. At the end of the stay, Icerental demanded from me the payment of 380000 Isk, for the damage suffered at the Vitarra, overestimated estimated price of the repair. There was no way to discuss with the person at the counter who had no decision-making power and we had to leave to catch our plane. So I paid this sum, knowing that I will have to contact Icerental again in a few days, when the actual invoice is established, so that they reimburse me for the overpayment. If I have a share of responsibility in this incident, the biggest part must be taken by Icerental which is at the origin of the problem: a water pump belt NEVER breaks if it is changed by respecting the maintenance book: on the Vitara it must be changed every 100,000 km, and, given the condition of the belt, it had probably never been changed. You should see the vehicle's maintenance book (but I doubt it still exists). To confirm this lack of maintenance, we can also base ourselves on the headlight lenses which are dulled by time and have not been replaced: we drove at night, which was dangerous because the lighting was very weak. In France, the compulsory Technical Control prohibits driving in this state and I suppose that in Iceland it is the same thing: this vehicle has therefore not passed the technical control. (see photo of the headlights of the car). To confirm this company's negligence, the replacement Duster's handbrake is totally ineffective, which is extremely dangerous when stopping the vehicle on a slope: we had to put a stone under the wheel to block it. (I filmed the vehicle moving forward while the handbrake is fully applied) That also cannot pass in a technical control. Also, for your own reputation, I ask you to act with Icerental so that they recognize their share of responsibility and bear part of the repair costs (and I am not talking to you about the damage I suffered by having had to pay a hotel where we could not go because of the 3 hour delay on our trip...) You are a young company, prove yourself worthy of commendation, and I will be grateful. I am waiting for your reply. Cordially Patrick Chapusot

The car we have rented for six people met our expectations. Low price for such a huge car. It is an old car but that gave us also a lot of fun.

We did not get picked up at the airport even after calling 4 times. When we arrived by taxi at Icerental we met another guy who did not get picked up on his way and he had to pay for a taxi himself too. The car itself was okay, but the check engine light was on, because of a missing sensor. So we did drive with the check engine light all on all the time. Not really what you want to see when you enter a rental car. Everything else was okay. The staff works pretty efficient when it's your turn.

The car did the job, it got us around all week with minimal issues. The service provided by Icerental 4x4 was great, simple and easy to understand with a friendly service, showing us which roads to avoid, reminding us to be observant for parking fees and telling us to take pictures of the vehicle before our rental and after, should any issues occur. The car itself was a good size, it kept us warm and dry with its heated seats and the 4 wheel drive system worked great, however - The body work (although not an issue to us) was poorly repaired with a large rust patch on the front left wheel arch covered over with some rough hand brush painting. A much bigger issue lied with the parking break - the parking brake simply did not work, it was pulled up to its maximum with no resistance from the cable until the last click where it would very slightly bite with no braking effort, the entire holiday we had to leave the car in gear to prevent it rolling into any obstacle that sat near it. Hill starts were particularly challenging, although we managed, this is a safety concern and other drivers may not feel as comfortable with these issues. The gearbox felt terrible \ poorly maintained, Shifting into 5th gear often came with a crunch indicating something has worn inside the gearbox itself. The car was also slow to start, the battery terminals looked very dirty so may need a clean or require a new battery. We understand that northbound does not provide the car but they list companies to hire from. perhaps this review can be forwarded to icerental 4x4 Northbound provided a good service at a very good price, however the unexpected 2500 pounds deposit was not a delightful shock to the start of our holiday, this is something that should be clearer on the website.

The customer service experience was excellent, from the airport pick-up, rental pick-up and return. Everyonm was nice the things were explained well. The car was a joy to drive and it worked for every thing we intended to do on this trip. I wound rent from this company again.

Despite renting a relatively recent model, the car had more than 235k km, and it was not in great shape - some warnings kept appearing and disappearing on the dashboard, and I was worried the license plate would fall off whenever I would close the trunk. The staff was incompetent and had scammy behavior all around. Upon return they made me acknowledge some damage that was already there during the pick up process, but I could not prove that I wasn't responsible. They then tried to have me signed a document acknowledging that I was responsible for the damages of the rental of another car with a different license plate than the one I rented. Thankfully I took northbound's insurance and was able to be reimbursed for the alleged damages. Due to their all around scammy behavior and incompetence - plus the poor state of the car they rent you, I would strongly recommend anyone renting with them to have an insurance.

Not at all. Old vehicle with many problems, non enough alerted in your site. However I appreciated that Icerental refunded me one day of rental

Communication was very quick, car was clean, and it was easy to make changes to our booking. I did originally book a car for F roads but the car we received wasn’t allowed on them, which ended up being fine since we didn’t end up going down any! We rented a car seat, which was clean and in good condition. I didn’t realize it was only forward facing when I booked it so we tried to switch it out but there weren’t any for her weight and rear facing available. Made us a little on edge driving with her forward facing for the first time but everything was fine and there was very little traffic where we explored! I’d definitely recommend Northbound and IceRental 4x4 to others traveling to Iceland.

Loved it, it was the perfect car, reliable and easy to use. The entire process from start to finish was easy and the people who work there are great.