Reviews for Fara Touring Vehicles
Very nice people and easy to deal with. No massive red tape when renting through them. Very laid back approach.
All went well with the rental vehicle.
The car rental company were friendly and helpful and we experienced no problems
Everything ok with Fara touring vehicles,our car good condition and full safety for İceland roads.Thank you "Fara".
Very comfortable and ideal for 7 people with carry on luggage.
I was really pleased with both the car and service provided, very efficient and the staff (Faro) were so friendly and helpful. Car worked a treat in the heavy snowfall and was very comfortable.
FARA Touring came quickly after we called from the Airport and the hand over of the car was also quick and the car was in the expected condition. Returning of the car went just as quick as the pick up. The GSM WIFI has used 2 GB but we had not used it at all and they cancelled it immediately without any discussion. I will also rent here next time.
Free Cancellation & Amendments
The customer service experience from FARA was very good. They are very helpful and informative.
EVERYTHING went very smoothly. They took us from the airport on time and finally brought us back there. The process of renting a car was easy and hassle free.
The services offered by Fara Touring vehicles was decent, with airport pickup available within 15mins of a call and as early as 5am. Vehicle condition was very good as well. However, I am actually in the process of sorting out a damage claim by Fara as the right mirror was broken. It appears that the Premium Insurance Package that I have chosen was still not enough to cover this, although I was under the impression that this would reduce my excess liability to 0. The company is now charging me 162,000 ISK for a complete right mirror housing, which seems excessive.
The car wasn't great, it was quite different in terms of what it looked like versus what we received for hire. The car was covered in dents and rust as well as it not being very robust. I opened the door for entry and a wind blew the door back which resulted in me receiving a £1,900 invoice for damage. The hire was only £400 for the week, my holiday in total was £2,000!
SUBARU FORESTER 4X4 AUTO FREE GPS/4G WIFI BOX 2019 - it was a good vehicle but no instruction manual on how to use the car that would have been helpful, also no snow brush inside the car to clear off the snow and ice. Otherwise the car was great and no issues
No problems with the car, all went well. Check out/Check in was excellent
I was never able to really try this vehicle since the front light was burnt out. However, the staff was very helpful in finding a solution and giving me an upgrade to a Volvo as well as the refund for the bulbs that I bought to try to replace.
Car was great (besides small electronics issues that jeep is known for) and whole process to get and return it as well. The price was also good, however there was no mention in northbound that there's fee (3%) for paying with non-icelandic debit/credit card the rest of a price and also no possibility to pay up front 100% in northbound.
We hired a vehicle with Fara 10/01/2020 - 12/01/2020. The whole experience was by far the best I have ever seen. The gentleman involved in the airport shuttle, handover and booking process was friendly and a really nice guy.
Fara are a reputable provider of hire vehicles in Iceland and I would not hesitate in using them again!
Thank you so much for your service!
Free Cancellation & Amendments
My general experience was awesome, they pick you up at the airport. then you go to the office and you get the car, easy and fast, the staff was always so kind and they answered all our questions. The car was excellent. I highly recomend northbound if you are planning to visit the amazing land of ice and fire.
Fara is a young, enthusiastic and energetic team that provided a good user experience for our Iceland itinerary, and they were picked up in person whether we arrived in or left Iceland; the cars they provided were great, although the weather in Iceland was unpredictable , But the car provided us with a good safety guarantee. next time we will come to Iceland in summer and definately we will continually choose Fara.
My experience using Northbound was good, however we were quite disappointed with Fara who you associate with. We were disappointed in the status of our rental vehicle when we received it, with a huge dent in the passenger door which made closing the door a hassle and not having interior surfaces wiped down or windows cleaned. I get that it’s Iceland and we were willing to give it a pass until we returned the vehicle and were charged a dubious wind damage charge of ISK 150,000 for what appears to be slightly bent hinges on the back door. I am looking for a discount on either the overcharged wind damage or a discount on our rental agreement given the condition the car was in when we picked it up. I wanted to give a local company my business but feel we were not treated well, and I will be recommending people go with Hertz if they cannot help me out.
We are very sorry to hear that you are not satisfied with our service. As you experienced at the pick up we have a very strict inspection procedure. The vehicle condition form was marked to detail as well as recommending customers to take as many photos as you like to avoid misunderstanding at the drop-off. In addition to this, we took over 30 photos prior to your pick up as well as 6 CCTV live cameras in and outside of our premises. All of these are to be upfront and transparent to our customers at the beginning, to give our customers peace of mind.
If you recall at the pick up our agents also reminded you about wind damage in Iceland, a "How to drive in Iceland" was also provided to you. We appreciate the repair cost in Iceland is much higher than in other countries, especially Mercedes. Please be rest assured that our damage cost matrix is strictly following the average market price here. It has been reviewed and approved by numerous insurance companies in the world.
We thank you again for choosing Fara and your valuable feedback. If you wish to discuss your case further you are more than welcome to contact our Customer Service Manage at [email protected] Our team will continue to try our very best to be more fair and transparent to our customers.
We sincerely hope that all our customers will have a good time at Fara and Iceland.
The car was fine, we covered a lot of distance in the middle of winter and there were no problems with it. The studded snow tyres gripped the road well. The car has sufficient space for 5 adults + luggage.
We were met at the airport and taken about 15mins away to the hire company office, where the details were quickly arranged.
The car was great, but if the insurance could cover the wind damage during the winter month would be better.
The vehicle we got was amazing, it had so many features that I kept discovering them up until the last leg of our trip. I was probably more interested in the scenery that I didn't notice all the car's features at first. It drove really well and even on bumped, pot-laden gravel roads. a 4x4 is definitely a plus!
very easy process-picked up at airport and dropped back off, nice reliable vehicle.
No issues would highly recommend
Excellent service and hassle free handover of vehicle, we picked up a Jeep Compass and drove through the entire ring road in November. Our car was in excellent condition.
Didn’t start off great as we were a party of 5 and another unrelated party of 6 arrived at the same time. 5 + 6 does not fit a 9 seater bus! Only drivers to offsite depot (around 10 minutes drive from airport, so added about an hour and a delayed start to holiday. Felt sorry for Fara driver as he was also the only front desk so had to complete 2 reservations. Very tight ship!
Car performed great over the 3 days but had to streamline a rogue rubber gasket between headlight and front bumper. Whilst this was a 2017 car, it still had 116000km on the clock so be aware you are not getting a new vehicle but it was well maintained and ran sweet. Overall, good value for money and would rent again but be prepared for initial delay. Great employee brought us back to airport and has some great stories of rogue renters so be good to the car!!
The car needs some maintenance. From the windshield wiper (not cleaning properly) to a intermittent bad functioning of the passengers door and a noise of something loose on the back.
We had a great experience with farm touring. We got a nice overview of differents cars and we needed a roofbox on the car. the car of fara touring gave us a perfect car. It was a recent car, very clean inside and a powerful enige. The staff of far touring was very helpful and excellent shuttle service. I would highly recommend fare touring.