Reviews for Fara Car Rental in Iceland
The Best Rental Car Prices in Iceland

























Outstanding!
Outstanding!
Outstanding!
Outstanding!
Outstanding!
Outstanding!
Outstanding!
Outstanding!
good experience. will Recommend to friends. Thanks.
When we returned the car, the agent who checked us out found a dent on the interior rear door, in an area where the first agent did not take a picture. The drop off agent said that not all agents were as thorough as him when inspecting. When I said that I wasn't sure how that dent would have gotten there, he said that since there was no photo of the interior of the door before, that we would have to pay 60,000 ISK for it to be repaired. I understand that I am technically liable for this damage, and that I should have done a more thorough inspection of the vehicle before driving it off, but I imagine if I had waited a few hours for the sun to rise to take pictures, there would still have been an opportunity for plausible deniability for Fara that I had caused that damage in the intervening time.
Anyways, the car itself worked well, and it held up in the Icelandic winter. I appreciated the integrated GPS system and studded winter tires, which both worked well.
Thank you for your feedback. However, there are a few things that need to be mentioned.
On the voucher from Northbound, there is information:
‘’ PICK UP: AFTER obtaining your luggage, please call the
FARA SHUTTLE SERVICE on +354 537 2018. The
SHUTTLE DRIVER will normally arrive within 10-20 minutes
to collect you from the KEF AIRPORT ARRIVALS HALL.’’
We are very sorry. If somehow we mislead you.
Our customer service standards are top quality. We are doing our best to proceed through all the paperwork as fast as possible so our customers can start an incredible journey in Iceland asap.
Unfortunately, sometimes computer systems decide to don’t cooperate. I’m sure we did everything we could to finish the paperwork as fast as possible, even though we are very sorry for the inconvenience. Fortunately, a situation like this is extremely rare.
Iceland is a very unpredictable country, and in some conditions, it is easy to damage the car (even if you are not aware of it). That’s why we recommend our customers complete their protection package to be protected against most of the damages.
Best Regards
Fara Team
Outstanding!
Outstanding!
The guys were very professional and thoroughly recommend this company.
Outstanding!
Outstanding!
Excellent
Customer service was really good
The CAR - Perfect for long journeys, made driving easy and made you feel safe. Took the car becasue of Satelite Navigation BUT broke or got switched off within 1st hour and FARA were contacted. No suggestions on what to do so didnt have Radio or SAT NAV for entire journey :(
I have let FARA know of my thoughts and await. However, i would still book with them again
BUT great drive in the Mazda Cx-30.
Price was competitive BUT went for FULL insurance which i thought was a little pricey BUT gave me peice of mind
Suggestio - It would be nice if someone was waiting with a board as i did not have a phone and used someone else's
Would i use NORTHBOUND - YES
Would i use FARA - YES
Outstanding!
I asked for a JEEP COMPAS and FARA gave me exactly this one and put new winter tyres on it.
Thanks
Outstanding!
Competent and helpful staff, a nearly new Car, all was great.
The only thing that was not clear to me was the return policy, since our flight was very early (6 o'clock am), we had to return it one day before.
But the company helped by bringing us and our luggage to our hotel.
Fine
Outstanding!
We could not Charge our cellphones so it was Very Difficult to Navigate in a Strange Country. The Staff at Check in was Not Very Polite. Checkout person was Very Polite.
We were Charged for WIFI Device Which did Not Work ....
We are very sorry about the inconvenience that meets you while renting a car from us.
Sometimes fuse for lighter pop, and it needs replacement, we can easily arrange replacement anywhere in Iceland.
However, we shouldn’t charge you for the unlimited data in the device you couldn’t use.
That’s why the refund was made straight away.
Best Regards
Fara Team
Outstanding!
Outstanding!
Excellent
Fine
Outstanding!
Good
The staff there during drop off was wonderful.
The staff when we picked up not so much.
I also was disappointed by having to pay $600.00 for a small scratch on the door. This was so light I did not see it until inspection. I have no idea how it happened. Why I am disappointed is that it could probably have been buffed out it was so light. I also highly doubt that the $600 I paid to have it fixed will actually be used to fix the scratch. I say this because there was damage on the vehicle that I am sure was paid for yet never fixed. Perhaps this is how all rental companies do business? It simply does not seem ethical to me.
The car was clean and in good working condition.
Good
Good help from Fara and the police-officers when of Vestmannayaer when we left our keys inside the locked car (how is that possible in 2021???)
Outstanding!
Outstanding!
Outstanding!
Outstanding!
Outstanding!
Outstanding!
Thank you !
Outstanding!
Outstanding!
Fine
I know this is simply a standardized form, and that you already know about the issues we experienced with Fara. We didn't end up with this vehicle (the Hyundai), but they swapped out for a Subaru instead which has been better. In the age of COVID travel and people's plans changing unexpectedly, it would be helpful for the rental agencies to allow early returns and at least partial refunds (if not full) of days left on the contract. I understand the problem this may cause them, but it definitely causes problems for the customer and can also cause future customer loss if someone chooses not the rent from them anymore because of this inflexibility. If they do not want to allow early returns, there should be specific language in the rental terms and conditions stating so to avoid confusion and so that the customer can make a choice about whether to rent from them because of it. For convenience sake when I return to Iceland next year I will not use Fara (and also for the car quality issues), but rather will look for an agency with more flexible date policies in the event of changes and also an agency that is located at the airport for the convenience of not having to be shuttled from farther away. I used Lotus last year and they were better in both regards.
All of that being said, my review of you and Arnar is 5/5. You have gone out of your way to get discounts where possible and make things right. I very much appreciate you! Very excellent customer service. While I will not use Fara, I will definitely use Northbound to help me find another car rental agency.
Terri
Excellent
Good
Vehicle Group: HYUNDAI IX35 TUCSON 2017 EXEC. 4X4 AUTO FREE GPS/4G WIFI BOX (diesel as clearly specified in the reservation process by Nothbund) as reported in the booking and Fara delivered a Subaru XV (PETROL) with 205.000 km on! We have experienced also some light on for low level of oil and some others.
Outstanding!
Good
Next time, I will use their service again.
Good
Service was great, and choosed you bevause of Price and good rewievs
Outstanding!
Recommend!
Outstanding!
Outstanding!
Outstanding!
Outstanding!
The car rental company were friendly and helpful and we experienced no problems