Ice Rental Cars Reviews

Ice Rental guys were laid back, and flexible. Traveled with a baby, they helped with the carseat. Dropped us off at our hotel. Thanks!

It was a great experience from pick at the airport to drop off. You are doing a super job. I would definitely rent from you again. Everything was so well done. Thank you.

Excellent service from ice rental cars. There was a mix up on our part about locations and it was handled quickly and professionally.

super good. It was hard to find the office in Reyjavik since there were no signs, but no worries. Really nice people and I really appreciate the ride to the airport.

We were a group of 6 female adventure athletes, and our car was in top shape and ideal for our journey! The fact that we could take this off road on our hikes, without worries of a breakdown, was a big help! The service was great and we will definitely use you again next year when we are back! Thank you Northbound!

Excelent!

My general experience with Ice Rental Cars was very positive - good communication, helpful people, quick and comfortable airport transfers and finally a very good car, with possibility of full insurance, which is not always available in Icelandic car rentals. It helped us to make our Icelandic adventure unforgettable. Thank you and thank you Northbound for all services. I can recommend both companies to all.

Very good. Viktor was very helpful, Their return office operates 24 hours.
Address quite difficult to find

Car worked flawlessly -- I would recommend Iceland Rental Cars.

We had a wonderful experience with Ice Rental cars through Northbound. The people were so helpful and professional. They helped us with ideas about places to go and visit in Iceland that we might have missed had they not been so helpful. They picked us at the airport on time. Our plane was a little late and they waited for us so we did not have to wait for them to return. The car was perfect for my group and was comfortable for all six of us.

We were 6 people travelling to Iceland, 2 adults and 4 kids. So for us it was important to rent 1 car. The vehicle we have got was comfortable and absolutely suitable for 6 people. The stuff was very friendly, helped with luggage during transfers from and to aiport.

Picked us up from the airport. Very friendly staff. Would use this company again.

Loved the car and service was great

We had a very pleasant experience with Ice Rental Cars. The staff was very cordial and we could finish the formalities in very short time. Overall I'm very happy with the service offered by Ice Rental Cars...

This company was great. My flight was changed at the last minute and they were able to reaccommodate me on very short notice. The shuttle was waiting for me when I arrived, and there were zero issues with the vehicle. All in all an easy, smooth experience. Thanks!

It was great. The car was a 9 seater with good capacity for luggage & it was very comfortable with only 6 of us but we had full luggage space because of winter we had to carry lots of thick clothing. We rented this car from 7th of April for 10 days & could drive to almost all of the destinations even though the roads were covered with snow. The car had a very good grip & it was really fun to drive. We had a great experience altogether.

The service was impeccable. I will definitely use your services in the future.

It was a great experience and a very welcoming company. The car was also well equipped and perfect for our travels.

Brilliant, absolutely no issues, will defo recommend you to my friends.

Great service! Had ordered the car from saturday to monday. Called on friday to ask if we could get the car then instead, and that was no problem. They delivered the car and picked it up, no fuss. The cars are also really new and nice! Great experience!

The service we got from Northbound was very good and the staff was very kind in coming to pick up our car in the middle of Reykjavik. The car was in great condition, fully gassed up, clean etc...my only complaint would be that finding the office was a bit confusing, as it is both within and surrounded by car dealerships.

Ice Rental Cars was great! Our car was very competitively priced, brand new, and worked like a charm. The premium insurance cover was also the best value for money we could find. The office near Keflavik airport was a bit hard to find but the airport shuttle as great!

The Car was Good

I am very satisfied with my experience with Ice Rental Cars. Honda HR-V FWD was mistakenly listed as 4WD on their website. But they immediately made up for that by giving us a Honda CR-V 4WD Executive with studded winter tires. They pick you up from the airport with a placard saying your name promptly. The moment I informed them of my arrival at the airport which was 2-3 hours before the scheduled pick up time, they were immediately there to pick me up in their shuttle. Their customer service was amazing. Very helpful people. The car had no issues at all. It had an ice scraper, in-built GPS and heated seats. We returned the car 5 minutes before the scheduled time and they dropped me at the airport and my friends at their hotel on the way. They are the best in my experience yet renting cars.

We made few changes prior to the trip and the agents were very accommodating. The email replies were fast. The car was smaller then I expected, probably because the different type compare to the North American 7-seater. It felt small for 5 adults and 5 big suitcases. I would suggest other people booking larger cars if the group has more people. The steering wheel and break were a little bit stiff, but it was ok to go around the Golden Circle.

Everything was excellent and went just as expected. They have a very good service.

We had a very nice experience using Ice Rental car. The staff was helpful and knowledgeable. I would utilize them again in the future.

Good, except for the confusion with the drop off location. Paperwork said keflavic airport and was in town. I wasn't the only one that misunderstood

I was booking with AWD car,but when the snow stuck me only the left front tire works. Otherwise, it's quick pickup and return.

The car was great. It fit all 6 of us but the rear seats were very cramped. The experience with ice rentals was reasonably good. On the way back, no one was in the office. There was a note on the door to call and someone would be there in 5 mins, which they were, but it was unexpected and I don't think I would have had that happen had we gone with another brand of rental.

It was good except that it took very long time to replace the flat tyre.

In general our experience was good. I would make a couple suggestions. First, offer maps to customers who rent from the Reykjavik office and return at the airport to facilitate returning the car. Second, make it clear during the reservation process that a deposit (and quite a large one) will be required when the car is picked up. We were not expecting this and it was only by chance we could afford the deposit. Also, I am still waiting for the deposit to be refunded. I returned the car on time and undamaged.

Generally a pleasant and positive experience for the trip. Picking up the car was a bit slow at the office and in hindsight the rep should have gone over more of the in car features before we left (but we figured out most things on the go). The drop off was for the most part much smoother (although getting in touch with the rep on the Saturday evening as was promised would be no issue) did take some doing. If we were to return to Iceland you would certainly be in the running for our business.

The initial rental went smoothly enough although it was 4:50 am and only one person was available at rental counter. Our vehicle was already pre-arranged while the couple who went before had seemingly endless decisions so make that took 45 minutes during which an anxious Englishman wanted to drop off his vehicle quickly and the young man looked at us sadly and asked if we were in a hurry. I said we are very tired but of course that took 25 more minutes. Then we asked about getting any kind of breakfast and he directs us to a "bakery" but it was not open yet and had empty trays of Dunkin Donuts to stare at. Adding the surprise $3000 deposit for not taking your insurance even though our credit card covers it made for a rating of 2.0. But now move ahead to Monday which is a national holiday and we are to return car at 2:30 pm at Reykjavik office. So we are 7 minute drive to port to get on our Windstar cruise by 4:00. We arrive to the office around 2:45 and door is locked and place is empty. Panic! Go to nearest gas station and he shows us another office open behind him but it was Reykjavik Cars. There 2 nice girls called emergency number and found out that the Iceland Rental guy Victor had to take someone to the airport and would be there in 10-15 minutes. We drive back down and wait. Twenty minutes later I make my husband drive me back to those girls. They call me a taxi. It is now 3:20 and counting. They call emergency number and get Victor again who says only 5 minutes away. Taxi comes at 3:35 and takes me down to my husband. No Victor until 3:40. He looks at us and asks for keys and I only hope my deposit was credited back on my card. No papers were signed. I told him he was giving me a "heart attack" but no apology. Perhaps someone called in sick for the holiday but if you are to return a car you expect the office to be open or at least a sign or something. Either way we were the last 2 people to get on board. It took hours to get that adrenaline feeling to calm down and I am just glad to be done with Iceland Rental Cars. I understand the Icelandic people being "chill" but there are standards of normal customer service and they failed those. So rating is 1