Ice Rental Cars Reviews

This was a very decent car. It “fits 7” but it doesn’t fit 7 and their luggage. So really the car fits 5 with minimal luggage. However, I can’t say enough good about the staff- they were incredible helpful and friendly.

Very good, the car was very clean and working alright. However, we had to wait a long half and hour in the airport till someone took us to your office, that would be the only thing to improve, in our opinión.

The car was great, we did not book 4x4 but got it anyway, the price that included the maximum insurance coverage was lower than in other places. Check-in and drop off were fast and they drove as to KEF after drop off, it took 5 minutes from their office near KEF.

We rented an excellent car from Northbound--very well taken care of and low mileage. We arrived late at the airport and were picked up and off with our car in good time. Great experience.

The car was in good condition and the staff that helped us were very nice and helpful. We had 6 guys (25-30yo) and a bag for each person. We fit everything and us pretty comfortably. Could not have done it without the 3rd row. Also price was good.

Northbound is an exceptional Rental company. I was extremely pleased with the customer service and the car was amazing.

The car was really clean and perfect for all our trip! We didn't have any problems with it, even for long distances and in the snow.

Great experience: very helpful. Collected from airport as promised. Car pickup & return was friendly & and informative. Would use again. Excellent service.

Fantastic. Great service, quick and painless, and with a pickup from the airport, as well as a drop-off, my wife and I were left without any worries or hassle.

Excellent. Car was as advertised. No problems.

The car was excellent, the service was good.

Good, I appreciated that all the costs were supplied when I was booking my rental. I found other companies were very deceptive regarding costs and details. And importantly, you responded quickly to my questions for information. Thank you.

Ice Rentals was excellent to deal with. The factory GPS that was in the car was practically worthless outside of Reykjavik, but otherwise everything was outstanding.

Very convenient. Arrival at airport greeted by staff for pick up at rental office which is not far from airport along the road to Rejavik. Staff very helpful.

The service is excellent. Pick up and return us at airport on time. The car is good condition. The staff in the office are friendly. we will definitely recommend it to my friends.

The service provided was great. The personnel who picked us up and later dropped off at the airport was very friendly and helpful, everything went very fast and we had no problems with the paperwork.
The car itself was everything we expected and we enjoyed driving it.
All in all I can say that I would definitely recommend you to a friend and the whole experience was very pleasant.

Everything was perfect. Nice new car, nice staff.

We didn't end up getting the Toyota Land Cruiser. We had specifically rented a 7-seater to accommodate our group of 6 (4 adults, 2 kids). When we got to Northbound, they only had a 5-seat version Land Cruiser.

After some back-and-forth with the rental agent (she initially offered us a couple of compact cars for the same price), we were offered a 9-passenger Mercedes van.

It was an awesome vehicle. Very easy to drive, very comfortable for everyone. Lots of room. The BluTec turbo diesel was powerful, responsive and very fuel efficient.

Overall, a terrific rental experience.

Ice Rental guys were laid back, and flexible. Traveled with a baby, they helped with the carseat. Dropped us off at our hotel. Thanks!

It was a great experience from pick at the airport to drop off. You are doing a super job. I would definitely rent from you again. Everything was so well done. Thank you.

Excellent service from ice rental cars. There was a mix up on our part about locations and it was handled quickly and professionally.

super good. It was hard to find the office in Reyjavik since there were no signs, but no worries. Really nice people and I really appreciate the ride to the airport.

We were a group of 6 female adventure athletes, and our car was in top shape and ideal for our journey! The fact that we could take this off road on our hikes, without worries of a breakdown, was a big help! The service was great and we will definitely use you again next year when we are back! Thank you Northbound!

Excelent!

My general experience with Ice Rental Cars was very positive - good communication, helpful people, quick and comfortable airport transfers and finally a very good car, with possibility of full insurance, which is not always available in Icelandic car rentals. It helped us to make our Icelandic adventure unforgettable. Thank you and thank you Northbound for all services. I can recommend both companies to all.

Very good. Viktor was very helpful, Their return office operates 24 hours.
Address quite difficult to find

Car worked flawlessly -- I would recommend Iceland Rental Cars.

We had a wonderful experience with Ice Rental cars through Northbound. The people were so helpful and professional. They helped us with ideas about places to go and visit in Iceland that we might have missed had they not been so helpful. They picked us at the airport on time. Our plane was a little late and they waited for us so we did not have to wait for them to return. The car was perfect for my group and was comfortable for all six of us.

We were 6 people travelling to Iceland, 2 adults and 4 kids. So for us it was important to rent 1 car. The vehicle we have got was comfortable and absolutely suitable for 6 people. The stuff was very friendly, helped with luggage during transfers from and to aiport.

Picked us up from the airport. Very friendly staff. Would use this company again.

Loved the car and service was great

We had a very pleasant experience with Ice Rental Cars. The staff was very cordial and we could finish the formalities in very short time. Overall I'm very happy with the service offered by Ice Rental Cars...

This company was great. My flight was changed at the last minute and they were able to reaccommodate me on very short notice. The shuttle was waiting for me when I arrived, and there were zero issues with the vehicle. All in all an easy, smooth experience. Thanks!

It was great. The car was a 9 seater with good capacity for luggage & it was very comfortable with only 6 of us but we had full luggage space because of winter we had to carry lots of thick clothing. We rented this car from 7th of April for 10 days & could drive to almost all of the destinations even though the roads were covered with snow. The car had a very good grip & it was really fun to drive. We had a great experience altogether.

The service was impeccable. I will definitely use your services in the future.

It was a great experience and a very welcoming company. The car was also well equipped and perfect for our travels.

Brilliant, absolutely no issues, will defo recommend you to my friends.

Great service! Had ordered the car from saturday to monday. Called on friday to ask if we could get the car then instead, and that was no problem. They delivered the car and picked it up, no fuss. The cars are also really new and nice! Great experience!

The service we got from Northbound was very good and the staff was very kind in coming to pick up our car in the middle of Reykjavik. The car was in great condition, fully gassed up, clean etc...my only complaint would be that finding the office was a bit confusing, as it is both within and surrounded by car dealerships.

Ice Rental Cars was great! Our car was very competitively priced, brand new, and worked like a charm. The premium insurance cover was also the best value for money we could find. The office near Keflavik airport was a bit hard to find but the airport shuttle as great!

The Car was Good

I am very satisfied with my experience with Ice Rental Cars. Honda HR-V FWD was mistakenly listed as 4WD on their website. But they immediately made up for that by giving us a Honda CR-V 4WD Executive with studded winter tires. They pick you up from the airport with a placard saying your name promptly. The moment I informed them of my arrival at the airport which was 2-3 hours before the scheduled pick up time, they were immediately there to pick me up in their shuttle. Their customer service was amazing. Very helpful people. The car had no issues at all. It had an ice scraper, in-built GPS and heated seats. We returned the car 5 minutes before the scheduled time and they dropped me at the airport and my friends at their hotel on the way. They are the best in my experience yet renting cars.

I was very very satisfied with the van that we rented. We had 7 people, 5 large suitcases and a number of smaller bags and everything fit comfortably in the van. Only recommendation I would give would be to make sure to leave plenty of time for the shuttle service as we had to wait over a half hour to leave the Ice Rental Cars office to the airport. Also be aware that the google maps listing for their office is out of date.

Great car, very comfortable and modern. The only problem I had the entire time was some miscommunication about pickup time – ended up waiting at the office for nearly an hour for someone to arrive. One they did though, it was all super efficient.

We made few changes prior to the trip and the agents were very accommodating. The email replies were fast. The car was smaller then I expected, probably because the different type compare to the North American 7-seater. It felt small for 5 adults and 5 big suitcases. I would suggest other people booking larger cars if the group has more people. The steering wheel and break were a little bit stiff, but it was ok to go around the Golden Circle.

Everything was excellent and went just as expected. They have a very good service.

We had a very nice experience using Ice Rental car. The staff was helpful and knowledgeable. I would utilize them again in the future.

Overall a good experieince. We had trouble finding the Ice Rental rep in the arrivals area. He was not wearing anything related to Ice Rental nor carrying a board with the company name. Checkin and out counter service was good. No problem with the car but the Garmin seemed like it required an update. We had to resort to using the GPS on our phone (so why did we pay for the Garmin?).

We had a good experience with Northbound rental cars. I usually don't purchase extra insurance, but glad I did for this trip. I would recommend it for all car renters. It was a bit hard to find our driver at the airport after we landed, but everything worked out ok.

Most everything went incredibly well with our rental, except for an encounter when picking up our vehicle. We had been told that since our credit card includes better CDW insurance we could remove the CDW even though it was included. When I mentioned this, a large man there brusquely told me that was not possible. He explained that they could not be chasing down my insurance company; I told him that was not the case - instead I would be on the hook for the potential damages and then I would submit it to my insurance, and there would be no responsibility on their end. After a bit of additional (and incorrect) man-splaining on his end, he then rudely told me I had the option to take the insurance and the car, or to leave. Worth noting that I was civil the whole time, and even offered to show him the information from my credit card company, which he declined to look at and continued to be extremely rude. The woman who was actually helping us was a dear, and was very apologetic for his mannerisms. I ended up getting them to sign, date and stamp a paper with their logo to explain they would not remove the insurance in case I needed to submit this to my credit card company; luckily when I returned the car there were no additional damages, so I didn't have to follow up on this process.

The car, however, was fantastic, especially for the price which was much lower than competitiors. If you wanted all the extra insurance, they included CDW & gravel protection, which is another plus for some people. We had originally rented an HR-V, but were upgraded to a CR-V. It was immacuately clean, ran really well, and handled great. Perfect amount of space for four people with a bag each plus day packs. The tires did look like they are on their last leg, but the roads in Iceland are brutal so that's to be understood. It included GPS and wifi (although we did not use the wifi as we had our own, so I'm not sure if there was a limit on it or how well it worked).

Worth noting it is a shuttle from KEF. Took about 45 minutes once we found the shuttle to get from the airport, get the car, and drive back to the airport to grab our friends (for whom there was not room in the shuttle). Worth it for the savings, just something to note if you're in a rush.

The car was very clean and safe to drive. It can easily support 6 passengers and two big bags. Had a minor misunderstanding about the insurance coverage in the beginning, but it was resolved fairly quickly.

So I reserved a Honda HR-V FWD from Ice Rental Cars through northbound with pickup from Keflavik and a 5am pickup. There was no representative at the airport, but I managed to track one down around 545am. When we got to the counter/Honda dealership, they said there was some confusion and had sent our reservation/car to the downtown location. They scrambled and upgraded us to a CR-V, and the rest of the trip was smooth and easy. Once we got things sorted on the pickup, the car was nice, new, and reliable. Return was also pretty easy.

Good, except for the confusion with the drop off location. Paperwork said keflavic airport and was in town. I wasn't the only one that misunderstood

I was booking with AWD car,but when the snow stuck me only the left front tire works. Otherwise, it's quick pickup and return.

The car was great. It fit all 6 of us but the rear seats were very cramped. The experience with ice rentals was reasonably good. On the way back, no one was in the office. There was a note on the door to call and someone would be there in 5 mins, which they were, but it was unexpected and I don't think I would have had that happen had we gone with another brand of rental.

It was good except that it took very long time to replace the flat tyre.

In general our experience was good. I would make a couple suggestions. First, offer maps to customers who rent from the Reykjavik office and return at the airport to facilitate returning the car. Second, make it clear during the reservation process that a deposit (and quite a large one) will be required when the car is picked up. We were not expecting this and it was only by chance we could afford the deposit. Also, I am still waiting for the deposit to be refunded. I returned the car on time and undamaged.

Generally a pleasant and positive experience for the trip. Picking up the car was a bit slow at the office and in hindsight the rep should have gone over more of the in car features before we left (but we figured out most things on the go). The drop off was for the most part much smoother (although getting in touch with the rep on the Saturday evening as was promised would be no issue) did take some doing. If we were to return to Iceland you would certainly be in the running for our business.

The only downfall and very stressful part was upon arrival in Iceland at KEF there was not an agent waiting for us like was stating on our rental form. We searched the arrival terminal, asked information, and finally after waiting for 30minutes we made an expensive phone call to the car rental company to find out someone would be on there way to get us in 10min. After they finally arrived, the rest of the rental was easy and went well.

Great car- hit and miss service.

When we got to the airport the person waiting for us had the wrong name on her welcome card, we had to ask around to find out what was going on. The people were friendly and helpful when it came to directions but seemed a bit disorganised. They laid it on pretty thick about buying the most expensive insurance and then about filling up the petrol tank... So I was then surprised to see that the tank was only about two-thirds full.

The car itself was excellent and in great condition, useful sat nav and having a 4x4 was great in the icy conditions. It was expensive but everything in Iceland seems to be...

When we dropped off the car the guy we were dropping it off with was helpful and flexible.

So, overall a good car but I'm not sure I'd use Ice Rental Cars in a hurry, for the price I paid I'd expect as close to zero issues as possible.

The car came with a slightly deflated tire. When we pointed it out at the time of check-out, our agent said that's how it was (even though the car was tilted because of the uneven air pressure). We ended up putting the air in the tire ourselves at the nearest gas station. However, the low-air warning sign came back on after a few hours of driving. We drove back to the agency and asked for a replacement.

Except for this initial issue, everything went fine. When we asked for the replacement, a different agent was there, and he immediately replaced it with another car (same model) which was perfectly fine. Returning went smoothly. The ride to and from the airport was provided in a prompt manner.

What an awful experience in renting a car in Iceland. Northbound provided a great service and were very helpful. However, they sent me to Ice Rentals who were very unprofessional. Firstly, i was given the wrong address to find the location which was not clearly sign posted in reykjavik.

Then the car was delayed by almost 1.5 hours, but they made us fill in all the paper work before seeing the car and had to pay and sign for it. Which wasted our time in starting our trip around Iceland. We had a small breakdown whilst on the trip and calling Ice rentals emergency number, they basically told us to go and sort the problem our ourselves, with out any further information.

Returning the car they made a fuss about damage that was already there, but because they did not check over the car when they gave it to us, it was not noted in their papaer work. Luckily i took out additional insurance to cover for this. I woudl use Northbound again but not Ice Rentals.

The car we used for the week ran perfectly and the entire trip was wonderful. But working with Ice Rental Cars was an absolute nightmare. I would never recommend them to anyone.

The initial rental went smoothly enough although it was 4:50 am and only one person was available at rental counter. Our vehicle was already pre-arranged while the couple who went before had seemingly endless decisions so make that took 45 minutes during which an anxious Englishman wanted to drop off his vehicle quickly and the young man looked at us sadly and asked if we were in a hurry. I said we are very tired but of course that took 25 more minutes. Then we asked about getting any kind of breakfast and he directs us to a "bakery" but it was not open yet and had empty trays of Dunkin Donuts to stare at. Adding the surprise $3000 deposit for not taking your insurance even though our credit card covers it made for a rating of 2.0. But now move ahead to Monday which is a national holiday and we are to return car at 2:30 pm at Reykjavik office. So we are 7 minute drive to port to get on our Windstar cruise by 4:00. We arrive to the office around 2:45 and door is locked and place is empty. Panic! Go to nearest gas station and he shows us another office open behind him but it was Reykjavik Cars. There 2 nice girls called emergency number and found out that the Iceland Rental guy Victor had to take someone to the airport and would be there in 10-15 minutes. We drive back down and wait. Twenty minutes later I make my husband drive me back to those girls. They call me a taxi. It is now 3:20 and counting. They call emergency number and get Victor again who says only 5 minutes away. Taxi comes at 3:35 and takes me down to my husband. No Victor until 3:40. He looks at us and asks for keys and I only hope my deposit was credited back on my card. No papers were signed. I told him he was giving me a "heart attack" but no apology. Perhaps someone called in sick for the holiday but if you are to return a car you expect the office to be open or at least a sign or something. Either way we were the last 2 people to get on board. It took hours to get that adrenaline feeling to calm down and I am just glad to be done with Iceland Rental Cars. I understand the Icelandic people being "chill" but there are standards of normal customer service and they failed those. So rating is 1