Reviews for

Ice Rental Cars

in Iceland

Hi Runar, in the end the vehicle offered was a Ford C-max, not really what I needed with 6 adults, 5 of whom in their 50's, but your staff were excellent, especially at 5 in the morning and switched to a Toyota Pro ace 8-seater that was perfect for us, exactly what I was hoping for. Perhaps Canadian vehicles are larger and I was not familiar with the European models. Thanks for your great service!!

not satisfactory

Great experience with the rental . Amazing customer service.

Overall a good experieince. We had trouble finding the Ice Rental rep in the arrivals area. He was not wearing anything related to Ice Rental nor carrying a board with the company name. Checkin and out counter service was good. No problem with the car but the Garmin seemed like it required an update. We had to resort to using the GPS on our phone (so why did we pay for the Garmin?).

We had a good experience with Northbound rental cars. I usually don't purchase extra insurance, but glad I did for this trip. I would recommend it for all car renters. It was a bit hard to find our driver at the airport after we landed, but everything worked out ok.

This was a very decent car. It “fits 7” but it doesn’t fit 7 and their luggage. So really the car fits 5 with minimal luggage. However, I can’t say enough good about the staff- they were incredible helpful and friendly.

The car we used for the week ran perfectly and the entire trip was wonderful. But working with Ice Rental Cars was an absolute nightmare. I would never recommend them to anyone.

Most everything went incredibly well with our rental, except for an encounter when picking up our vehicle. We had been told that since our credit card includes better CDW insurance we could remove the CDW even though it was included. When I mentioned this, a large man there brusquely told me that was not possible. He explained that they could not be chasing down my insurance company; I told him that was not the case - instead I would be on the hook for the potential damages and then I would submit it to my insurance, and there would be no responsibility on their end. After a bit of additional (and incorrect) man-splaining on his end, he then rudely told me I had the option to take the insurance and the car, or to leave. Worth noting that I was civil the whole time, and even offered to show him the information from my credit card company, which he declined to look at and continued to be extremely rude...

Very good, the car was very clean and working alright. However, we had to wait a long half and hour in the airport till someone took us to your office, that would be the only thing to improve, in our opinión.

The car was great, we did not book 4x4 but got it anyway, the price that included the maximum insurance coverage was lower than in other places. Check-in and drop off were fast and they drove as to KEF after drop off, it took 5 minutes from their office near KEF.

We rented an excellent car from Northbound--very well taken care of and low mileage. We arrived late at the airport and were picked up and off with our car in good time. Great experience.

The only downfall and very stressful part was upon arrival in Iceland at KEF there was not an agent waiting for us like was stating on our rental form. We searched the arrival terminal, asked information, and finally after waiting for 30minutes we made an expensive phone call to the car rental company to find out someone would be on there way to get us in 10min. After they finally arrived, the rest of the rental was easy and went well.

The car was in good condition and the staff that helped us were very nice and helpful. We had 6 guys (25-30yo) and a bag for each person. We fit everything and us pretty comfortably. Could not have done it without the 3rd row. Also price was good.

The car was very clean and safe to drive. It can easily support 6 passengers and two big bags. Had a minor misunderstanding about the insurance coverage in the beginning, but it was resolved fairly quickly.

Northbound is an exceptional Rental company. I was extremely pleased with the customer service and the car was amazing.

I was very very satisfied with the van that we rented. We had 7 people, 5 large suitcases and a number of smaller bags and everything fit comfortably in the van. Only recommendation I would give would be to make sure to leave plenty of time for the shuttle service as we had to wait over a half hour to leave the Ice Rental Cars office to the airport. Also be aware that the google maps listing for their office is out of date.

The car was really clean and perfect for all our trip! We didn't have any problems with it, even for long distances and in the snow.

Great experience: very helpful. Collected from airport as promised. Car pickup & return was friendly & and informative. Would use again. Excellent service.

Great car- hit and miss service.

When we got to the airport the person waiting for us had the wrong name on her welcome card, we had to ask around to find out what was going on. The people were friendly and helpful when it came to directions but seemed a bit disorganised. They laid it on pretty thick about buying the most expensive insurance and then about filling up the petrol tank... So I was then surprised to see that the tank was only about two-thirds full.

The car itself was excellent and in great condition, useful sat nav and having a 4x4 was great in the icy conditions. It was expensive but everything in Iceland seems to be...

When we dropped off the car the guy we were dropping it off with was helpful and flexible.

So, overall a good car but I'm not sure I'd use Ice Rental Cars in a hurry, for the price I paid I'd expect as close to zero issues as possible...

Great car, very comfortable and modern. The only problem I had the entire time was some miscommunication about pickup time – ended up waiting at the office for nearly an hour for someone to arrive. One they did though, it was all super efficient.

Fantastic. Great service, quick and painless, and with a pickup from the airport, as well as a drop-off, my wife and I were left without any worries or hassle.

Excellent. Car was as advertised. No problems.

The car was excellent, the service was good.

Good, I appreciated that all the costs were supplied when I was booking my rental. I found other companies were very deceptive regarding costs and details. And importantly, you responded quickly to my questions for information. Thank you.

Ice Rentals was excellent to deal with. The factory GPS that was in the car was practically worthless outside of Reykjavik, but otherwise everything was outstanding.

Very convenient. Arrival at airport greeted by staff for pick up at rental office which is not far from airport along the road to Rejavik. Staff very helpful.

The service is excellent. Pick up and return us at airport on time. The car is good condition. The staff in the office are friendly. we will definitely recommend it to my friends.

The service provided was great. The personnel who picked us up and later dropped off at the airport was very friendly and helpful, everything went very fast and we had no problems with the paperwork.
The car itself was everything we expected and we enjoyed driving it.
All in all I can say that I would definitely recommend you to a friend and the whole experience was very pleasant.