Reviews for Ice Rental Cars in Iceland

The car given was beat all to hell - but it ran perfectly, and we had zero issues. You get what you pay for in this instance - a car that works just fine, but is not very nice cosmetically. All in all - we were very happy with our experience.

Excellent services

The people at the desk were welcoming, the papers were already done when i got there, it all went fast and i got plenty of info, enough to drive safe in Iceland. The price was good, i got an upgrade, and when i dropped the car of, it all went smooth.

Everything was very good.

We didnt got Jimny we specifically were looking for but got Dacia Duster which was disappointed. Also because we saw Duster 10.000ISK cheaper at your site and 20.000ISK cheaper at other sites so this was definitely downgrade for us. Also the car wasn't in good condition.

Car was perfectly fine, service as well. The only concern/feedback I’ve got is about rental company signboards, and actual rental company name. It was different on the website and emails, different od the buildings, different in rental papers when picking up the car. Didn’t saw “Northbound” signboards on the building where I pick the car from which was not big issue at all, but didn’t find in as well when drop the car at the airport which was bigger concern as I wasn’t sure If I drop the car/leave the key in right spot. It was bit confusing especially when being in the rush to make up for the plane. Better visual/company name communication would be a great thing for customers :) other than that it was very good experience in general.

suzuki did not work: no power and the door in the back was locked. The receptionist have changed the car.
The shuttle was not available from airport to rental office and we waited about 40 minutes to starting the service

Our dented car ran well: it suited its purpose if getting us to Reykjavík and then back to the airport. Would be nice if the people in the office knew what a smile was....maybe their fear of covid-19 has them seeming cold and unable to come around from behind the desk.

I took platinum care for peace of mind and I was happy driving. the only thing which surprised me AFTER payment was a list of exclusions fr total package, for example insurance excluded assistance and rollover and doors blown by wind. this was not mentioned. anyways the car was fine but had few dents before rental and bumpers were not in perfect state and driver door had some issue closing. I believe that this was because I took the full insurance so company did not want to give their best car. for 140eur per 2 days I would expect a bit more. regards northbound all was fine.

Robust and safe car for Iceland in the winter with snow.

the experience is perfect,the car we got is actually better then the car we saw on the website,and the process of getting car is very simple and fast.

We got a Hyundai.i30 and this car was amazign. In really good condition. Really comfortable drive! Thank you. In 2017 we had a Qashqai for 2 weeks and it was also without problems :)

We were given a land cruiser and were happy with that.

Efficient service both collecting and returning the car. Shuttle bus to and from terminal was straightforward too.

Did not get the VW polo as advised.

Really good! Very professional, picking up the car was simple. Returning the car was a little more difficult - they were extremely busy and it was quite a wait to return the keys and get the car checked over. Not their fault - it just shows how popular they are.

It was a good car and worked for what we needed

Very suitable for the purpose it was chosen.

Hi Runar, in the end the vehicle offered was a Ford C-max, not really what I needed with 6 adults, 5 of whom in their 50's, but your staff were excellent, especially at 5 in the morning and switched to a Toyota Pro ace 8-seater that was perfect for us, exactly what I was hoping for. Perhaps Canadian vehicles are larger and I was not familiar with the European models. Thanks for your great service!!

Great experience with the rental . Amazing customer service.

Overall a good experieince. We had trouble finding the Ice Rental rep in the arrivals area. He was not wearing anything related to Ice Rental nor carrying a board with the company name. Checkin and out counter service was good. No problem with the car but the Garmin seemed like it required an update. We had to resort to using the GPS on our phone (so why did we pay for the Garmin?).

not satisfactory

This was a very decent car. It “fits 7” but it doesn’t fit 7 and their luggage. So really the car fits 5 with minimal luggage. However, I can’t say enough good about the staff- they were incredible helpful and friendly.

The car we used for the week ran perfectly and the entire trip was wonderful. But working with Ice Rental Cars was an absolute nightmare. I would never recommend them to anyone.

We had a good experience with Northbound rental cars. I usually don't purchase extra insurance, but glad I did for this trip. I would recommend it for all car renters. It was a bit hard to find our driver at the airport after we landed, but everything worked out ok.

Most everything went incredibly well with our rental, except for an encounter when picking up our vehicle. We had been told that since our credit card includes better CDW insurance we could remove the CDW even though it was included. When I mentioned this, a large man there brusquely told me that was not possible. He explained that they could not be chasing down my insurance company; I told him that was not the case - instead I would be on the hook for the potential damages and then I would submit it to my insurance, and there would be no responsibility on their end. After a bit of additional (and incorrect) man-splaining on his end, he then rudely told me I had the option to take the insurance and the car, or to leave. Worth noting that I was civil the whole time, and even offered to show him the information from my credit card company, which he declined to look at and continued to be extremely rude. The woman who was actually helping us was a dear, and was very apologetic for his mannerisms. I ended up getting them to sign, date and stamp a paper with their logo to explain they would not remove the insurance in case I needed to submit this to my credit card company; luckily when I returned the car there were no additional damages, so I didn't have to follow up on this process.

The car, however, was fantastic, especially for the price which was much lower than competitiors. If you wanted all the extra insurance, they included CDW & gravel protection, which is another plus for some people. We had originally rented an HR-V, but were upgraded to a CR-V. It was immacuately clean, ran really well, and handled great. Perfect amount of space for four people with a bag each plus day packs. The tires did look like they are on their last leg, but the roads in Iceland are brutal so that's to be understood. It included GPS and wifi (although we did not use the wifi as we had our own, so I'm not sure if there was a limit on it or how well it worked).

Worth noting it is a shuttle from KEF. Took about 45 minutes once we found the shuttle to get from the airport, get the car, and drive back to the airport to grab our friends (for whom there was not room in the shuttle). Worth it for the savings, just something to note if you're in a rush.

Very good, the car was very clean and working alright. However, we had to wait a long half and hour in the airport till someone took us to your office, that would be the only thing to improve, in our opinión.

The car was great, we did not book 4x4 but got it anyway, the price that included the maximum insurance coverage was lower than in other places. Check-in and drop off were fast and they drove as to KEF after drop off, it took 5 minutes from their office near KEF.

We rented an excellent car from Northbound--very well taken care of and low mileage. We arrived late at the airport and were picked up and off with our car in good time. Great experience.

The only downfall and very stressful part was upon arrival in Iceland at KEF there was not an agent waiting for us like was stating on our rental form. We searched the arrival terminal, asked information, and finally after waiting for 30minutes we made an expensive phone call to the car rental company to find out someone would be on there way to get us in 10min. After they finally arrived, the rest of the rental was easy and went well.

The car was in good condition and the staff that helped us were very nice and helpful. We had 6 guys (25-30yo) and a bag for each person. We fit everything and us pretty comfortably. Could not have done it without the 3rd row. Also price was good.

The car was very clean and safe to drive. It can easily support 6 passengers and two big bags. Had a minor misunderstanding about the insurance coverage in the beginning, but it was resolved fairly quickly.

Northbound is an exceptional Rental company. I was extremely pleased with the customer service and the car was amazing.

I was very very satisfied with the van that we rented. We had 7 people, 5 large suitcases and a number of smaller bags and everything fit comfortably in the van. Only recommendation I would give would be to make sure to leave plenty of time for the shuttle service as we had to wait over a half hour to leave the Ice Rental Cars office to the airport. Also be aware that the google maps listing for their office is out of date.

Great experience: very helpful. Collected from airport as promised. Car pickup & return was friendly & and informative. Would use again. Excellent service.

Great car- hit and miss service.

When we got to the airport the person waiting for us had the wrong name on her welcome card, we had to ask around to find out what was going on. The people were friendly and helpful when it came to directions but seemed a bit disorganised. They laid it on pretty thick about buying the most expensive insurance and then about filling up the petrol tank... So I was then surprised to see that the tank was only about two-thirds full.

The car itself was excellent and in great condition, useful sat nav and having a 4x4 was great in the icy conditions. It was expensive but everything in Iceland seems to be...

When we dropped off the car the guy we were dropping it off with was helpful and flexible.

So, overall a good car but I'm not sure I'd use Ice Rental Cars in a hurry, for the price I paid I'd expect as close to zero issues as possible.

The car was really clean and perfect for all our trip! We didn't have any problems with it, even for long distances and in the snow.

Fantastic. Great service, quick and painless, and with a pickup from the airport, as well as a drop-off, my wife and I were left without any worries or hassle.

Excellent. Car was as advertised. No problems.

The car was excellent, the service was good.

Very convenient. Arrival at airport greeted by staff for pick up at rental office which is not far from airport along the road to Rejavik. Staff very helpful.

The service is excellent. Pick up and return us at airport on time. The car is good condition. The staff in the office are friendly. we will definitely recommend it to my friends.

Everything was perfect. Nice new car, nice staff.

Good, I appreciated that all the costs were supplied when I was booking my rental. I found other companies were very deceptive regarding costs and details. And importantly, you responded quickly to my questions for information. Thank you.

So I reserved a Honda HR-V FWD from Ice Rental Cars through northbound with pickup from Keflavik and a 5am pickup. There was no representative at the airport, but I managed to track one down around 545am. When we got to the counter/Honda dealership, they said there was some confusion and had sent our reservation/car to the downtown location. They scrambled and upgraded us to a CR-V, and the rest of the trip was smooth and easy. Once we got things sorted on the pickup, the car was nice, new, and reliable. Return was also pretty easy.

The service provided was great. The personnel who picked us up and later dropped off at the airport was very friendly and helpful, everything went very fast and we had no problems with the paperwork.
The car itself was everything we expected and we enjoyed driving it.
All in all I can say that I would definitely recommend you to a friend and the whole experience was very pleasant.

The car came with a slightly deflated tire. When we pointed it out at the time of check-out, our agent said that's how it was (even though the car was tilted because of the uneven air pressure). We ended up putting the air in the tire ourselves at the nearest gas station. However, the low-air warning sign came back on after a few hours of driving. We drove back to the agency and asked for a replacement.

Except for this initial issue, everything went fine. When we asked for the replacement, a different agent was there, and he immediately replaced it with another car (same model) which was perfectly fine. Returning went smoothly. The ride to and from the airport was provided in a prompt manner.