Reviews for

Ice Rental Cars

in Iceland

We didnt got Jimny we specifically were looking for but got Dacia Duster which was disappointed. Also because we saw Duster 10.000ISK cheaper at your site and 20.000ISK cheaper at other sites so this was definitely downgrade for us. Also the car wasn't in good condition.

suzuki did not work: no power and the door in the back was locked. The receptionist have changed the car.
The shuttle was not available from airport to rental office and we waited about 40 minutes to starting the service

Everything was very good.

Car was perfectly fine, service as well. The only concern/feedback I’ve got is about rental company signboards, and actual rental company name. It was different on the website and emails, different od the buildings, different in rental papers when picking up the car. Didn’t saw “Northbound” signboards on the building where I pick the car from which was not big issue at all, but didn’t find in as well when drop the car at the airport which was bigger concern as I wasn’t sure If I drop the car/leave the key in right spot. It was bit confusing especially when being in the rush to make up for the plane. Better visual/company name communication would be a great thing for customers :) other than that it was very good experience in general.

Our dented car ran well: it suited its purpose if getting us to Reykjavík and then back to the airport. Would be nice if the people in the office knew what a smile was....maybe their fear of covid-19 has them seeming cold and unable to come around from behind the desk.

I took platinum care for peace of mind and I was happy driving. the only thing which surprised me AFTER payment was a list of exclusions fr total package, for example insurance excluded assistance and rollover and doors blown by wind. this was not mentioned. anyways the car was fine but had few dents before rental and bumpers were not in perfect state and driver door had some issue closing. I believe that this was because I took the full insurance so company did not want to give their best car. for 140eur per 2 days I would expect a bit more. regards northbound all was fine.

Robust and safe car for Iceland in the winter with snow.

the experience is perfect,the car we got is actually better then the car we saw on the website,and the process of getting car is very simple and fast.

We got a Hyundai.i30 and this car was amazign. In really good condition. Really comfortable drive! Thank you. In 2017 we had a Qashqai for 2 weeks and it was also without problems :)

Efficient service both collecting and returning the car. Shuttle bus to and from terminal was straightforward too.

We were given a land cruiser and were happy with that.

Did not get the VW polo as advised.

It was a good car and worked for what we needed

Really good! Very professional, picking up the car was simple. Returning the car was a little more difficult - they were extremely busy and it was quite a wait to return the keys and get the car checked over. Not their fault - it just shows how popular they are.

Very suitable for the purpose it was chosen.

Hi Runar, in the end the vehicle offered was a Ford C-max, not really what I needed with 6 adults, 5 of whom in their 50's, but your staff were excellent, especially at 5 in the morning and switched to a Toyota Pro ace 8-seater that was perfect for us, exactly what I was hoping for. Perhaps Canadian vehicles are larger and I was not familiar with the European models. Thanks for your great service!!

not satisfactory

Great experience with the rental . Amazing customer service.

Overall a good experieince. We had trouble finding the Ice Rental rep in the arrivals area. He was not wearing anything related to Ice Rental nor carrying a board with the company name. Checkin and out counter service was good. No problem with the car but the Garmin seemed like it required an update. We had to resort to using the GPS on our phone (so why did we pay for the Garmin?).

We had a good experience with Northbound rental cars. I usually don't purchase extra insurance, but glad I did for this trip. I would recommend it for all car renters. It was a bit hard to find our driver at the airport after we landed, but everything worked out ok.

This was a very decent car. It “fits 7” but it doesn’t fit 7 and their luggage. So really the car fits 5 with minimal luggage. However, I can’t say enough good about the staff- they were incredible helpful and friendly.

The car we used for the week ran perfectly and the entire trip was wonderful. But working with Ice Rental Cars was an absolute nightmare. I would never recommend them to anyone.

Most everything went incredibly well with our rental, except for an encounter when picking up our vehicle. We had been told that since our credit card includes better CDW insurance we could remove the CDW even though it was included. When I mentioned this, a large man there brusquely told me that was not possible. He explained that they could not be chasing down my insurance company; I told him that was not the case - instead I would be on the hook for the potential damages and then I would submit it to my insurance, and there would be no responsibility on their end. After a bit of additional (and incorrect) man-splaining on his end, he then rudely told me I had the option to take the insurance and the car, or to leave. Worth noting that I was civil the whole time, and even offered to show him the information from my credit card company, which he declined to look at and continued to be extremely rude...

Very good, the car was very clean and working alright. However, we had to wait a long half and hour in the airport till someone took us to your office, that would be the only thing to improve, in our opinión.

The car was great, we did not book 4x4 but got it anyway, the price that included the maximum insurance coverage was lower than in other places. Check-in and drop off were fast and they drove as to KEF after drop off, it took 5 minutes from their office near KEF.

We rented an excellent car from Northbound--very well taken care of and low mileage. We arrived late at the airport and were picked up and off with our car in good time. Great experience.

The only downfall and very stressful part was upon arrival in Iceland at KEF there was not an agent waiting for us like was stating on our rental form. We searched the arrival terminal, asked information, and finally after waiting for 30minutes we made an expensive phone call to the car rental company to find out someone would be on there way to get us in 10min. After they finally arrived, the rest of the rental was easy and went well.

The car was in good condition and the staff that helped us were very nice and helpful. We had 6 guys (25-30yo) and a bag for each person. We fit everything and us pretty comfortably. Could not have done it without the 3rd row. Also price was good.