Reviews for

Go Iceland in Iceland

Was a lovely car

It was a big disappointment that a big message on the check-in counter showed that it was forbidden for all vehicles to drive in the F35.

Easy to pick up the car and easy to talk to. After getting the car and leaving the rental place, we found out our tank was only half full. We let the rep know and he marked it as half. Would definitely book again. We had booked the platinum insurance so we didn’t have any issues.

Capable mid sized SUV, no problems at all

The rental with the Go Iceland was nice, the car was in good condition and the procedure was fast and spot on.

The car was in great shape and ran well, and the staff were quick to transparently identify the scratches and dents. I would have liked a friendlier airport shuttle van driver, who was hurriedly rushing passengers into his van. I would also like your company to consider exceptions to the 48-hour modification/cancellation policy due to unforeseen circumstances or reasons out of the renter's control. My flight to Iceland was cancelled at the last minute and because of that I was unable to pick up the car on time, losing one day of car rental. I was also denied extending the car rental by one day to compensate for the lost day. However, I will say that the staff in the car rental office were friendly and able to do their jobs well. A few more staff at the desks would help during high volume times.

Hi Ivar, every thing went perfect with the car. We did not have any issue regarding the car. The only thing i should have to mention is that we arrived at 02:00 am and we had to wait 25 minutes to arrive the transport to bring us to the car company site. I was travelling with my wife and two kids, and the driver not even apollogizing for the delay, he did not help me to picking up into the car the baggage nor with the kid seats. I know it is not his work, but it was the detail in the situation. Opened the door and let me there inserting the baggage by my own. The second driver ( when going back to the airport, was very kind with us and helped with everything). At the begining the car smelled a little bit strange, somehow smell of tabaco, and as we don't smoke, we didn't like it, but it went soon. It wasn't an issue in all the week long. The car behave well all the week, and there was no issue, as we drove through the ring road. The wifi didn't work very well in some areas but we understand it is normal in the remote points of iceland. So no worries about that as we used our mobile phone's data in those cases. We would repeat with northbound.

Very easy to book and complete rental. Car was in great condition. Staff was polite and helpful.

staff was very friendly and kind!

Thank you for the uncomplicated and quickly transaction from the booking, about the pick up at the airport and the Issuance and return of the rental car. The Duster was for us three with our luggage for two weeks really large enough. It was easy to drive and did what he was supposed to.

Rental went relatively well. Northbound is a booking agency, so we needed to call the actual rental company upon arrival for pickup (our flight was early). The pickup went relatively quickly, but we had to return the car shortly after driving away as the brakes were making a dangerous noise and vibration. The staff took it for a test drive and determined it needed maintenance, so they replaced our vehicle with a Mitsubishi SUV. Other than the time it took to do this, we really didn't have any complaints with the pickup. We purchased the higher end insurance, and this included a wifi for the vehicle. The wifi never worked after we drove off the lot. That was a bit frustrating. Returning went well other than having to wait 10-15 mins for a ride to the airport. Overall, not a bad experience, but give yourself some extra time for the pickup/ drop-off. The price and positive reviews made us go with Northbound, and we don't regret our decision. Communication was also very good.

My experience with Go Iceland through Northbound was great! It was super simple to pick up and drop off the car. They had 24hr service in case we needed help and the car itself was exactly as expected!

We really enjoyed it, the car worked great and the service was excellent. Finding the shuttle to the car was a challenge, we had to scan the airport lobby for 10 minutes before we found the driver - he was holding a sign with a bunch of car rental companies on it, including this one. Drop-off was seamless, and the transport to the airport was fast & efficient

Did the F35 a day after it opened. The Dacia has good ground clearance so no problems. Earlier did F249 from Selfoss and did 2 creek crossings 20 cm deep easily. On the tar it handles well and is fuel efficient. The staff were very helpful and friendly. The airport shuttle driver took us back to our bNB which was a nice bit of customer service. It was a 2023 model said the man but it had 48800km to start and we did 3300km in 12 days. I am worn out.

Overall I quite enjoyed this rental, the pick-up was fairly smooth, and uncomplicated, if not a little rushed. The agent at the desk neglected to take down the information for the second driver included in the booking (although we did not need a second driver, ultimately). Drop-off was smooth and uncomplicated, and very quick. The shuttle service was very convenient. The vehicle itself fit the bill of what we needed; it was versatile and handled Iceland's roads (at-times gravel and rocky) quite well. Although the reverse on the (manual) Dacia duster is somewhat confusing and unintuitive (you have to pull up on the ring at the base of the stick) - It would be helpful for the agents to explain that to customers picking it up, in the future!

If you want to explore the Iceland, Dacia Duster is the best option. Everything worked very well for us, the Go Iceland staff were very friendly and helpful.

Hi, when i brought back the car, they told me that i had a parking ticket at thingvellir because apparently I didn’t pay the parking fee, and so i paid the ticket at your office. However, I checked my operations history of my credit card and I have paid the parking for Thingvellir, I have a proof. I would like to get a refund for the parking ticket. Thank you

Rental was very smooth process. No issues at all. I would suggest that staff be very clear with tourists about the presence of speed cameras and traffic cameras. Not for them to look to evade them, but rather that in Iceland the posted rule or speed is the maximum speed without question, not a maximum speed that has a 10-15 mph gray area that you can still drive in. This was not explained. I think the hard limits are great, just wish I knew it on day one, not day four. It would have saved a lot of anxiety. Otherwise a top rate rental experience.

Very useful car on the roads of iceland