Reviews for

Go Iceland in Iceland

The car was great and we had no issues at all

A small problem with the pickup...the shuttle was too small and not everyone could go...we had to wait a long time on the return trip to the airport. But no "moving" problems... overall everything was good and OK. Happy New Year Uwe

Nice car everything is good Very good. If anyone choose go Iceland u will get a nice car with a nice price and 2 handsome reception boys excellent service. Without hesitation,if u go to Iceland ,u must choose go Iceland!!!!!!!

The Tucson is a hybrid car but the battery have been used up and I get no plug in to charge up Rental location should be more specify as there is no “GO ICELAND” colleague pick me up and another wrong company pick me to “4x4 rental” which your rental provider “ACE” was never mentioned in the booking ref page

We ended up with the Jeep Renegade instead which was a delight to drive around, the only problem we had with it was the electric side which was really slow to charge and an adapter was provided to be able to charge the car at any charging station.

I was satisfied with the car. At first it was a little bit of fighting as I'm used to drive a stronger diesel car and this was a petrol, but the learning curve was smooth and in the end I enjoyed the ride. The pickup was smooth, I was early on the airport but the earlier pickup was not a problem. The dropoff was a little bit tricky as there are many car rental companies close to each other and at first I could not find the adress but after a call to the staff I found the location. One note, you should be more specific about the deposit and the insurance as on my voucher it was mentioned, that no deposit is required at pickup but as I learned, I had to choose between giving deposit or buying a higher insurance. As I did not have a credit card with me I had to buy the insurance. On the other hand, the insurance was well worth it as I had a small crack on the windscreen from a gravel from a passing truck.

The car was great and the trip went smooth.. however I need to point out 2 (quite important) things to improve: 1) when I booked, I used American Express as Credit Card on Norhtbound website, but 2 weeks before the trip, the Car dealer sent an email with the list of accepted Credit Card and Amex was not in there! So stressful as 2 weeks are not enough to get another Credit Card. Luckly, the car dealer accepted Debit Card too. 2) long queue at the car dealer (only one person doing all the check in and check out!)

Good experience, professional personell.

The Duster was a brilliant car, will definitely hire one again when we return to Iceland in the future.

Great vehicle , but what was even better eas a staff member noticed the company I booked with would be closed when I arrived and they helped me find another company and car right away!!

Hello, firstly thank you for your rental we thoroughly got to enjoy Iceland due to the vehicle we rented. you run a very professional service. Upon arrival, we received a prompt shuttle service and at the office we met a lovely lady who aas helpful, kind, and extremely professional we were very grateful for how effortless she made the process, the vehicle itself was of reasonable condition, and was clean enough inside, though could have been cleaner. It was the vehicle we ordered and we were happy with how it preformed. Before returning the vehicle we vacuumed, and washed the inside throughly as there was some sand from your beautiful balck sand beaches and put an air freshener inside. It was a late night (3.00am) return and I had a little difficulty finding the office, when I called the office for help I received a very polite and helpful guidance from an employee to get the appropriate directions. Just as I was about to leave I was approached by a very rude employee who was acusing me of smoking in the vehicle, this upset me greatly as it was a false accusation, I did have used cigarette ends in my pocket, so as not to litter in areas that did not have trash cans so I could understand and accept that perhaps there could have been a smell of cigarettes. I do not accept the attitude of your employee who spoke to me on the issue. I am a very professional person and conduct myself as such. Your employee was extremely rude, almost aggressive in his language and was overly dismissive towards me,speaking to me like I was a child when I politely tried to explain, this interaction very much upset me and I left your office feeling angry and belittled for something that was based on false accusation. The employee who drove the airport shuttle was very nice,polite and friendly and made up for the ignorance of the staff member I delt with in the office. Thank you for a mostly good service, I would not leave this one negative interaction stop me from renting with you again, the customer service received was 10 out of 10 other than this employee, it would be great if this employee could reach the high standard set by his colleagues in the future. Many thanks, Dave from Crosscare

We were a group of four adults, touring the south west, it was a perfect sized vehicle for us. There was an issue with a rear seat belt which unfortunately wasn’t rectified.

It was the perfect solution for us

I am very satisfied with the car I chosen (Dacia Duster Manual). It worked perfectly on Icelandic roads, was very comfortable and in perfect technical condition. The service at Go Iceland is very professional. Before we picked up the car, we received a lot of helpful information about driving on Icelandic roads and safety. I can definitely recommend this company and I will use their services in the future.

Hi, I have just a trouble with the rear left tire : it low pressure the day after we rent this car. I blew up regularly during the week, but I was oblige to change it with the spare wheel, the day before we return this car. May be it's a small puncture, may be a trouble with the valve, but I am responsible of that, and I don't want pay anything. Discussion with your employee was not friendly because he wanted me to pay the whole tire. He rents me a GPS, but it was already in the car ! Nevertheless, it was a very good car, clean, pick up to the airport at time and your country is marvelous Bernard Moyroud

The vehicle was very satisfactory. It is essential to have 4 wheel drive. Everyone from airport pick up to to check in and return we’re Very helpful and kind.

It was great. I rented the car for 10 days. It was very easy to use. The gas tank was only 25 liters so it was only giving me a range of 400km per full tank.

La experiencia ha sido muy buena, nos recogieron en el aeropuerto y nos llevaron a la oficina, menos de 5 minutos, el conductor nos dio recomendaciones para ver las auroras incluso. En la oficina como llevábamos el seguro incluido, nos explicaron el túnel que se paga en Akureyri y listo, muy rápido. Nos dieron un Mazda CX 5 con 3 meses y 22.000 km. Muy recomendable,ya que el seguro se podía contratar directamente con Go Iceland y en Islandia conducir sin el es una locura, las piedras van dando golpes a todo el coche, nada más salir se nos hizo un pequeño piquete en la luna delantera...