While my experience of rental companies is limited, Rent.is seemed mediocre at best.
Pricing was very mid range for competitors with the inflated peak-season pricing. We had tentatively checked other providers previously and seen significantly lower prices for advanced booking.
When we collected the vehicle, it was in good condition, although had clearly lived a hard life of only 6 months (22 plate, already with some minor issues). Engine light appeared sporadically, and some electrical faults presented intermittently, but it got us around the 2300km trip.
Vehicle was pretty dirty on collection, significant amounts of debris and litter under seats from previous users. Crumbs and dirt visible immediately upon entering the vehicle.
Staff were helpful upon arrival, but useless when we had issues out on the road. We picked up a windscreen chip from gravel kicked up by a passing car early on, called for advice, they said just to keep going since we had the platinum insurance. Electrical faults caused the car to die around day 7, after driving 200km in one stint (and therefore charging the battery for three hours), parking up for 15 minutes to rest, the car would not start again. We called Rent.is and we were told it was our fault and had to deal with it ourselves. I'm a mechanical engineer, and got it running again, but we were left completely on our own 100km from any sort of town with no help from Rent.is after their vehicle failed. Following on from this, the infotainment system we had been using for navigation was locked. We called Rent.is three times to get the PIN for this, but they refused to provide it, so we had no maps, music, or radio for the rest of the trip (3 days).
In addition, the engine light came on regularly throughout the trip, along with marked reductions in fuel efficiency, suggesting a serious issue with the vehicle - which again staff were unwilling to provide any help with.
At pickup, they attempted to give us the wrong vehicle (we had booked a Fiat Doblo - they tried giving us a Renault). They were happy to resolve this when I questioned it however, so kudos there.
Drop off was fine, very easy, they did not even appear to inspect the vehicle or address any of the calls we had made to them throughout the trip, so I'm hoping the platinum plus insurance is holding out there.
Overall, we got lucky. Had our issues been more serious, Rent.is would have left us out on the North coast of Iceland with no vehicle, no help, and no way of getting home. Customer service was appalling, and we were fortunate to get a vehicle that was pretty new. If they offer you a vehicle that is over a year old, DO NOT take it. Ours only had 16000km on the clock, and could have stranded us at any moment. Rent.is will not help you if you are out on your own. I would recommend you visit another provider with a better record of customer service.
rented a vehicle
in August 2022