Reviews for

Rent.is in Iceland

It was just right for our three person vacation.

Wonderful experience my new favorite mode of traveling

Really nice van, everything worked perfectly well. Just the heater was broken (smoke in and outside the van) but we called them and they said they could come to fix it. Because we just had 3 days to travel, we decided to not use it for the rest of the trip, but it was very nice of them. Best price we found, definitely worth it! Just one thing : it was written we could let the van wherever we want, but we could just return it at the office location.

Great customer service, quick and reliable shuttle, and a quality rental vehicle. Two suggestions (don’t forget, we loved everything else!): - offer a map of places to get propane and dump the rv black tank, along with hours of operation. As a tourist this was really hard to find and figure out, and we ended up missing the opening hours (too late the night before and too early in the morning before our flight) so we had to pay the terribly expensive fee to leave the black tank un-emptied! We realize it’s our responsibility but that task has to be left to the last minute (literally) and knowing where to do this would have saved stress (and money) - write a short ‘cheat sheet’ of how to use the various equipment and components of the rv/van. It’s a lot of info to take in at pickup and, even though we are seasoned campers, each vehicle is different and a quick reference sheet would be helpful. For example, it took us a few tries to get the heat working at night and by then it was too late. The mechanicals on each vehicle are slightly different. But we loved this vehicle for our family of 4 and our short trip around Iceland!

Everything went well I will use your service again in the future, thank you!

Our flight arrived very late at night. The shuttle bus driver was not at the meeting point according to the instructions provided. After contacting Rent.is, the driver arrived within 15 minutes. Otherwise, the driver was nice. The campervan was clean and comfortable. But the storage equipment located in the back did not fit properly. Makes it such a hassle to move things around.

Des petits soucis d’essence ( le plein du véhicule n’avait pas été fait lors de la récupération de ce dernier, l’ayant remarqué nous l’avons signalé , pris une photo comme preuve et on nous a demandé de rendre le véhicule réservoir plein, lors de la remise du véhicule le jour de départ nous avons dû négocier le remboursement du carburant, ce qui n’était pas à la hauteur de ce que nous avions mis L’homme qui nous a remis les clés à l arrivée et au départ est très antipathique, fermé, non communicant et tout doit aller dans son sens, je pense qu’il s’agit du responsable de l’agence. Par contre le véhicule était très bien

The rental was very convenient and drove GREAT! The only things that would have been better is if the curtains were blackout (midnight sun was tough!) and if the heating system didn’t need to smoke and pop a lot when warming up. That was a little embarrassing at campsites.

Mi sono trovata moto bene con Northbound. Il camper van aveva tutto l'essenziale per godersi un viaggio on the road, e rispettava fedelmente la descrizione e le foto dell'annuncio. Lodevole l'assistenza via email (prima del mio arrivo in Islanda): disponibili, tempestivi nel rispondere e gentili. Super consigliato!

Hello I would like to say that it was great, but that was not the case. The Truck had alignment issue. When we took the truck to the shop referred by your office, they told me because of the load at the back of the truck it will be like that only. I had drive similar vehicles in USA never had any issues. so for the whole 11 days i was pulling the truck left and right to keep the truck in the center of the road. In addition I had to drive in the middle of the road on the lane because I was worried that the truck might go off road. the other biggest issue was the heater. almost all of the nights were cold, that is the primary reason we rented this truck with heater, but the heater did not work. One day i was up all night talking to your staff and he did recommend several solutions, but that did not work. he recommended us to take the truck to a shop the next day and we did. they were not able to find the root casue. the shop also told us that they get referred by your company for several of your customers and there were not able to find the root cause, it is basically the cheap heater that was put in the truck. It was not a brand name heater as it was advertised in your website. we paid for the truck with the heater, but ended up using the space heater for the whole 9 days. it is a waste of money. Waste of our time and we ended up wasting our precious time in Iceland working on the heater issues with the truck instead of spending our vacation finally when i returned the truck your staff did not believe me and started the argue with me and he told that the workshop is not cheap probably i need to pay for the workshop cost. i was furious. finally we waited in your office for almost 30 mins and then he came back and told me the he will give a credit of 1 day rental to compensate the electricity bill that i paid for the 10 days. At this time we were tiered and want to get out so we said whatever and finished the transaction

Iceland is truly incredible and the hire car was sensational. I would just like to make a suggestion to you, in relation to making life easier for those who are going to rent a campervan, for example, we were not offered the gas for the cooker, we were provided with a separate cooker with only one nozzle, you could sell the option of giving a full gas to be used in the van. Offer a cleaning kit, such as a small broom, cloth or something like that, so that we can clean the inside of the van during use and for delivery and finally, include the interior items in the insurance, it was said that everything was very fragile and expensive, we practically didn't touch anything inside the van for fear of breaking. But in the end, the experience was good, just this pints for improvement.

Excellent, check in and check out pretty smooth and easy

Amazing experience! The van worked perfectly for our trip.

Great experience ! Easy pick up and drop off. We were a little confused initially about identifying our driver at the airport but that was cause we just missed them by a few minutes and they returned shortly after to pick us up. Otherwise we had an absolutely amazing experience doing car top tent camping around the Ring Road for our first visit to Iceland. We got extremely lucky and blessed with a week’s worth of sunny weather, could not be better !

Hi Ivan, Thanks for getting in touch. Overall we had a great experience in the Hilux camper. The 4wd combined with the verticortid card got us into remote lakes to camp, even if they were frozen, and no fish due to late winter, we saw the lights and so much landscape and wildlife. The heater also worked! On the opportunities for improvement staff coordinating pick up and drop off at the airport, could have been friendlier, more organised and more helpful. We were waiting ant the airport for an hour and an half due to staff miscommunication and no apology was given. Also a heads up on where to find decent, official camping sites would have been appreciated. Although I had done my research so this did not really impact our trip but we did end up in awful parking lot campsites a couple of times… The kitchen equipment was really low quality and a lot of unnecessary stuff. Like two outside bbqs and 12 fuel canisters that were never used as temperatures were subzero most of the time. Also no decent knife, lighter or corkscrew! We also had to buy an eSIM as wifi kept dropping out. Well that is my complaining done! As I said a great trip and the Hilux camper ticked the key aspects, keeping us safe and warm in the ice and snow. Thanks for asking for our feedback. Best regards Alex

The van given to us was a Fiat Doblo Maxi instead of Renault Kangoo we ordered. Didn't let us know why the change. I didn't choose the Fiat cause of the way you get it sleeping area was too high. Didn't gave an option to upgrade. The Van has a few issues, but because of our tight schedule we continue use it as there was no breakdown. 1. The right passenger door was already damaged, making loud noise when opening. The door has no detent to hold it, making it easily open by light winds. 2. After using the van for 2 days, engine light on. 3. The steering is alignment off. When in straight position the van will move slightly to the left. Pick and drop off was excellent. 1 thing i like about Northbound, is their customer support is the best. 2 thumbs up for Harpa, assisting me all the way. Even though, there's some bitterness from Rent.is, i wouldn't blame it on Northbound.

I got another car and that was very nice.

Yes it was absolutely perfect, under every point of view. Efficient, not too big, not too small, good engine, clean and easy to drive. Simply perfect for me and my daughter

Very welcoming, no deposit was the dealmaker for us. Very pleasant and professional received and the car was super comfortable!

The car we had was really nice and fully satisfied us. If you rent the car in winter you should definitely consider that you need a camping place with electricity for every night as the car has no parking heater. But the external heaters which come along with the car did a good job! Also you should consider during winter, that the car doesn’t have 4-wheel drive, so you gotta drive more carefully around the island than with other cars. The Doblo itself had no flaws and was super clean. The only two small negative things to say about it have been that our gas bottles, which came along with the equipment, have both been empty right away from the start and that there is no real door handle inside the car which made it kind of hard to close it from the inside. But overall we were really satisfied and would recommend the car!

The car had a problem with the right door of the car, but Rent.Is have been very helpfull and emphatic about that and i really apreciate that.

Using a campervan to travel around Iceland was the best way to see the entire country during our stay. I just wish we had went with a different rental company. To begin, they told us that we could use the camper battery to heat the van at night, while the engine was off and it should last 8 hours but it only lasted about 1 hour before the battery got below half charge, so we were cold the ENTIRE night, every night. Then, we would have to turn the car on to reheat the van in the middle of the night. One night, the battery of the van died while the car was still running (likely indicating there was something deeper wrong with the van). We called the 24 hour number to get assistance from the roadside assistance we PAID to have at our service and we were directed to find someone closer to us with jumper cables because they would have to charge more with it being after hours because it was 2am. So we just paid a local tow company $170 rather than use the 24-hour service to help jump our van. We were never reimbursed for this, when it was clearly an issue with their van and not us leaving the battery on when the engine was still running. To top it all off, a small crack was made in the windshield. We knew that this would need to be replaced but, again, we paid for insurance so no worries, right? WRONG! We were charger $870 to replace the windshield and told that you make the insurance claim later to get your money back. They said we would need to call back and request the final invoice to submit to the insurance and they would not just send it over to us. They had to make an ‘incident report’ about the windshield and this process to an additional 1.5 hours because they were busy and chaotic. Thankfully we allotted for extra time before our flight because this was not extra time that people normally would expect to spend dealing with a rental return. We also found traces of rodents living in the van at some point (hopefully not while we were in it) but the pillows had chew marks in it and there was chewed paper on the floor of the van that appeared to be a nest, along with fecal matter than we had to clean. I would advise you NEVER use this company for your rental needs. Please look into any other option for Campervans to see this beautiful country.

Passenger door was broken and we ended up having to switch vehicles the next day

Fue excelente en todo 7 días en Islandia y fue maravilloso ese vehículo en todo 100% recomendado gracias