Reviews for Rent.is in Iceland

The Best Rental Car Prices in Iceland

Reviews for Rent.is
Submitted 07. Aug 2022
Outstanding!
rented a vehicle in July 2022
Submitted 02. Aug 2022
Outstanding!
Great service. Nice team.
rented a vehicle in July 2022
Submitted 29. Jul 2022
Outstanding!
Terrific vehicle for our first-visit to Iceland circling the ring road... Heartfelt gratitude for facilitating our journey and a lifetime of cherished experiences and travel photos. I particularly enjoyed, and encourage, you to suggest to customers who (like me) are 6 ft tall and on the wrong side of 50 yrs old to rent a van whose ceiling is tall enough to accommodate standing fully upright while inside the van. Because of the discovery of a mechanical failure in the check-out phase of our originally reserved vehicle, we were (I think) upgraded to the Renault Master which accommodates five passengers. So grateful that, blowing out a tire in the middle of nowhere, your emergency support talked me through accessing and installing the spare tire under the van. The cable assembly that releases the spare tire eventually seized up, preventing it from slackening. So I left the spare tire in the back of the van. Big picture, all minor things. I lucked out in that our tire blowout occurred close to a shop that had and installed a new replacement tire, allowing us to continue our journey with minimal inconvenience. The water pump that dispenses water to the faucet stopped working during the second half of our journey. I couldn't fix that, but no problemo as our water bottles work fine for teeth brushing. Depending on frequency of tire blowouts for your customers. It may be helpful to, during vehicle orientation, walk them through steps of locating rear bumper insertion point for the connection that releases the spare tire beneath the van. Stupidly, with frazzled nerves and challenging roadside breakdown circumstances, it took me forever to locate the right connection. Also, a few wheel lug nuts were frozen and VERY hard for me, a fairly strong and fit man, to remove. I had to support lug wrench against the spare tire and stomp down on it with my full weight to turn two of the lug nuts on our blown tire. I weigh 210 pounds. Because, if our van had been occupied by women, I imagine you'd have had to dispatch a rescue crew a great distance to fix the issue.
rented a vehicle in July 2022
Submitted 25. Jul 2022
Good
The campervan met our needs for the budget we had - sleeping bags were warm and mattress was comfortable enough. Suggestions - 1. run a string along the length of the sleeping area so that wet items can be dried. 2. the gas stove was just too cheap - the ignition broke on Day 2. Hob was turned upside down so for 2 days we couldn't work out why the grass was burning and nothing would cook - agent should explain EVERTYHING ! 3. Very confusing pick up instructions. You say on the voucher you will collect the renter from their Keflavik hotel but you don't emphasise that this hotel should be at the airport, not Reykjavik. Guests do not have a sense of where the airport/city is so this needs to be made very clear. I had to make an expensive bus journey from the city to the airport and would have hired the campervan a day early if I had understood the situation correctly. 4. Did I rent the campervan from Northbound or Rent.is?? - the receipt for the deposit came from Northbound but my voucher, rental contract and balance payment were with Rent.is. 5. When I returned the campervan I went first to Flugvallarbraut 752; clearly not the return depot but this was the address on the Northbound receipt. I then had to deal with an agent (Northbound or rent.is??) who did not speak English at all clearly and eventually I understood that I had to return the campervan to the rent.is depot at Flugvellir. There is no return address on the "Information for Voucher xxxx" and I could see 3 different addresses on the receipt, voucher and contract agreement. THIS IS EASILY RESOLVED AND SHOULD BE ADDRESSED IMMEDIATELY. You may think the client is just stupid but the client will think you are badly organised, lacking clarity and will be irritated that the start and end of their trip is so problematic.
rented a vehicle in July 2022
Submitted 20. Jul 2022
Outstanding!
Everything was perfect
rented a vehicle in July 2022
Submitted 22. Jul 2022
Outstanding!
The van was great, though the table converting into the bed had some issues with screws falling out of the poles towards the end. Also, we were given plug in heaters that did not work for some reason. Otherwise the van worked great, power hook ups, cooler, sleeping bags and pillows, camp chairs and table, and it was extremely clean. It was our first time using a camper sleeper van, and was very convenient for our first experience traveling around Iceland. I would 100% recommend this company and traveling with a camper van to others. The staff were incredibly kind, very helpful and patient, and in particular the manager was amazing for compensating our party with a 1 day free car rental after we returned the van due to the issues we had with the table conversion and failing heaters during our summer trip. That was really unexpected and amazing customer service. This company goes above and beyond. When I visit Iceland again, I will definitely rent again with Rent.is. Thank you so much for making our trip memorable!!
rented a vehicle in July 2022
Submitted 15. Jul 2022
Outstanding!
Was very pleased van to drive around, clean The staff was so friendly and caring, all problems was solved with one phone call, from booking and pick up was fast and easy. Would definitely recommend to rent them again
rented a vehicle in July 2022
Submitted 31. Jul 2022
Fine
The car was in good shape, the tires were a bit deflated and the dashboard kept showing a message in french about it. I have called the agency but didn't receive the necessary help for it, I was supposed to" send a picture to their whatsApp number" which I am not sure they even had... Most importantly, and what calls for confusion, is that "booking time" of the car is same as flight landing time, which cannot be. Simply because of check out and baggage claim, then waiting for the shuttle to take you from the airport to the rentals office. For my case it took 3 hours after landing until the moment I was delivered my car. So I simply asked to drop off the car at the same time, which was 2h30 am. The agent confirmed it's possible when he handed out the keys of the car. When I was dropping off the car I came around 4 am, only to be surprised that the agent doesn't remember confirming the possibility to drop off at 2h30 am, which was the time of pick up. He summed it up to a good 6 hours delay and charged me for a half day rental after a disappointing negotiation, around 110 euros... Unfortunately, you always have to be careful and RE-confirm by writing with this agency or get them to change the deposition receipt on spot with agreed timings, even if you are late to your campsite booking or too tired!
rented a vehicle in July 2022
Submitted 14. Jul 2022
Outstanding!
Mi experiencia con renta.is fue fantástica, la Camper era casi nueva y no tuvimos ningún problema. Disfrutamos un montón
rented a vehicle in July 2022
Submitted 28. Jun 2022
Outstanding!
rented a vehicle in June 2022
Submitted 03. Jul 2022
Outstanding!
Yes!!!! Its a excellent alternative for drive in Iceland.
rented a vehicle in June 2022
Submitted 04. Jul 2022
Excellent
The car met our expectation perfectly. We got it clean, all equiptment on board, it ran without any issue.
rented a vehicle in June 2022
Submitted 26. Jun 2022
Outstanding!
Super experience with northbound ! Very good compagny
rented a vehicle in June 2022
Submitted 21. Jun 2022
Good
Hi, We had a great time in Iceland! The rental company were very friendly and easy to deal with. However when we arrived we were downgraded to a different van, which was so small you couldn’t even open the side door or the back door once it was closed! We weren’t offered any sort of compensation for this and it did make the trip quite difficult. I did mention this to (Lukas?) but he told me it was the same, even when there was a Fiat Doblo Maxi parked right there, which is clearly bigger than a Renault Express. Wouldn’t have minded so much if we were offered some financial compensation, or even an apology! As a result everything was very cramped for the whole trip. Other than that it was fine. Would use again, but wouldn’t be my first choice!
rented a vehicle in June 2022
Submitted 23. Jun 2022
Very Good
Customer service is excellent. Campervanning is a perfect way to see Iceland. Van was functional but not that user friendly. Needs more hooks, shelves and places to store small items especially at night (glasses, phone, inhaler). Would be nice to have a big map of Iceland on the space above the sink.
rented a vehicle in June 2022
Submitted 06. Jul 2022
Excellent
Although our Renault Kangoo was not the newest, the interior was clean. We really appreciated that the car had two sleeping bags, a camping table, two chairs, a gas stove and a small fridge. And we must not forget to mention the webasto heating system, which on colder nights heated our bedroom before we went to bed. In two weeks we drove about 3500 km with an average consumption of 5,5 l/100 km, so for a camper car the fuel economy is very good. There were three usb-a ports (1x at the front and 2x at the rear), but you can use the other two cigarette lighter plugs to charge your device (if you have an adapter). What wasn't there is a phone holder, so be sure to bring your own if you want to use your phone as a navigation. Our overall impression was very good and we really enjoyed our time with this Renault Kangoo.
rented a vehicle in June 2022
Submitted 21. Jun 2022
Outstanding!
rented a vehicle in June 2022
Submitted 18. Jun 2022
Good
rented a vehicle in June 2022
Submitted 27. May 2022
Outstanding!
That car itself was brand new as i was first driver and was more than perfect. And Rent.is is really good place to rent cars.
rented a vehicle in May 2022
Submitted 18. Apr 2022
Good
Overall, nice people and ok car. But there are a few caveats. Some of the window panes were worn down, and generally the car had significant signs of usage. Furthermore, the key and the tail door broke underway. Rent.is were quick to respond and help with a temporary solution for the key (ducktape) but were unable to fix the tail door due to Easter holidays. Over the phone, it was insinuated that we were responsible for breaking the key (although we had used it entirely in accordance with official guidelines). Upon arrival, the tone was luckily very different, and we got a small compensation for the key and the tail door.
rented a vehicle in April 2022