Reviews for

Rent.is in Iceland

Great experience ! Easy pick up and drop off. We were a little confused initially about identifying our driver at the airport but that was cause we just missed them by a few minutes and they returned shortly after to pick us up. Otherwise we had an absolutely amazing experience doing car top tent camping around the Ring Road for our first visit to Iceland. We got extremely lucky and blessed with a week’s worth of sunny weather, could not be better !

Hi Ivan, Thanks for getting in touch. Overall we had a great experience in the Hilux camper. The 4wd combined with the verticortid card got us into remote lakes to camp, even if they were frozen, and no fish due to late winter, we saw the lights and so much landscape and wildlife. The heater also worked! On the opportunities for improvement staff coordinating pick up and drop off at the airport, could have been friendlier, more organised and more helpful. We were waiting ant the airport for an hour and an half due to staff miscommunication and no apology was given. Also a heads up on where to find decent, official camping sites would have been appreciated. Although I had done my research so this did not really impact our trip but we did end up in awful parking lot campsites a couple of times… The kitchen equipment was really low quality and a lot of unnecessary stuff. Like two outside bbqs and 12 fuel canisters that were never used as temperatures were subzero most of the time. Also no decent knife, lighter or corkscrew! We also had to buy an eSIM as wifi kept dropping out. Well that is my complaining done! As I said a great trip and the Hilux camper ticked the key aspects, keeping us safe and warm in the ice and snow. Thanks for asking for our feedback. Best regards Alex

The van given to us was a Fiat Doblo Maxi instead of Renault Kangoo we ordered. Didn't let us know why the change. I didn't choose the Fiat cause of the way you get it sleeping area was too high. Didn't gave an option to upgrade. The Van has a few issues, but because of our tight schedule we continue use it as there was no breakdown. 1. The right passenger door was already damaged, making loud noise when opening. The door has no detent to hold it, making it easily open by light winds. 2. After using the van for 2 days, engine light on. 3. The steering is alignment off. When in straight position the van will move slightly to the left. Pick and drop off was excellent. 1 thing i like about Northbound, is their customer support is the best. 2 thumbs up for Harpa, assisting me all the way. Even though, there's some bitterness from Rent.is, i wouldn't blame it on Northbound.

I got another car and that was very nice.

Yes it was absolutely perfect, under every point of view. Efficient, not too big, not too small, good engine, clean and easy to drive. Simply perfect for me and my daughter

Very welcoming, no deposit was the dealmaker for us. Very pleasant and professional received and the car was super comfortable!

The car we had was really nice and fully satisfied us. If you rent the car in winter you should definitely consider that you need a camping place with electricity for every night as the car has no parking heater. But the external heaters which come along with the car did a good job! Also you should consider during winter, that the car doesn’t have 4-wheel drive, so you gotta drive more carefully around the island than with other cars. The Doblo itself had no flaws and was super clean. The only two small negative things to say about it have been that our gas bottles, which came along with the equipment, have both been empty right away from the start and that there is no real door handle inside the car which made it kind of hard to close it from the inside. But overall we were really satisfied and would recommend the car!

The car had a problem with the right door of the car, but Rent.Is have been very helpfull and emphatic about that and i really apreciate that.

Using a campervan to travel around Iceland was the best way to see the entire country during our stay. I just wish we had went with a different rental company. To begin, they told us that we could use the camper battery to heat the van at night, while the engine was off and it should last 8 hours but it only lasted about 1 hour before the battery got below half charge, so we were cold the ENTIRE night, every night. Then, we would have to turn the car on to reheat the van in the middle of the night. One night, the battery of the van died while the car was still running (likely indicating there was something deeper wrong with the van). We called the 24 hour number to get assistance from the roadside assistance we PAID to have at our service and we were directed to find someone closer to us with jumper cables because they would have to charge more with it being after hours because it was 2am. So we just paid a local tow company $170 rather than use the 24-hour service to help jump our van. We were never reimbursed for this, when it was clearly an issue with their van and not us leaving the battery on when the engine was still running. To top it all off, a small crack was made in the windshield. We knew that this would need to be replaced but, again, we paid for insurance so no worries, right? WRONG! We were charger $870 to replace the windshield and told that you make the insurance claim later to get your money back. They said we would need to call back and request the final invoice to submit to the insurance and they would not just send it over to us. They had to make an ‘incident report’ about the windshield and this process to an additional 1.5 hours because they were busy and chaotic. Thankfully we allotted for extra time before our flight because this was not extra time that people normally would expect to spend dealing with a rental return. We also found traces of rodents living in the van at some point (hopefully not while we were in it) but the pillows had chew marks in it and there was chewed paper on the floor of the van that appeared to be a nest, along with fecal matter than we had to clean. I would advise you NEVER use this company for your rental needs. Please look into any other option for Campervans to see this beautiful country.