Reviews for Lava Car Rental
Perfect! Nice and polite people. Great coffee provided while u wait
Lava car rental provide a great service. Our flight was delayed by a few hours but as we walked through arrivals they were there patiently waiting! We had a fantastic week in a dacia duster exploring Iceland. Sat nav made life lots easier! There was a bit of waiting around when returning the vehicle as there was no staff working! Eventually somebody did turn up. Thanks northbound for making it easy to choose a rental and get a good price too.
Easy communication, great service, and valuable price. 10/10 :)
Excellent, the car was clean and ready to turn around the whole island. I will repeat this service if I have the chance to go back to Iceland
Lava car was a very good choice. We were picked up on time at the airport, everything was fast and easy. The car was great, we were very satisfied.
Great car and company, we hadn’t got any problems with renting or returning it
Great service at a great price.
Great experience! If you're renting a car in Iceland, I would absolutely recommend Lava Car Rental. As I wasn't sure sure how long it would take us to go through customs when we arrived, I had requested a pick up at 6:00 a.m. even though our flight arrived at 4:45 a.m. Customs was quick and by the time we got our luggage, we were ready by 5:15 a.m. I thought we would have to wait 45 minutes, however, Alex, who picked us up, had been monitoring the flight status and was there by 5:20 a.m. He brought us to the office, made us THE BEST coffee ever, went over everything about the rental and we were on our way in no time. The car was exactly what we ordered and in great shape. The drop off was just as easy as the pick up. All in all, we had a fantastic experience and I would recommend this company to anyone.
Everything was as expected, great client service and very competitive price
Hi Runar, Without being prompted, I wouldn't have written to you, as I was mostly satisfied. Since you asked, and your company is new, these comments may be helpful. My husband and I are not complainers, these are merely observations.
The person who picked us up from the airport was friendly, helpful, kind, funny. He loaded the luggage in and out, cant say enough nice about him. What could have been improved upon was a bit of a tutorial on the car. Many north Americans only drive standard, and although my husband and I learned on sticks, we had a hard time finding reverse (pull up), and the trunk (boot) release on the Dacia need to be explained Both of these things caused some stress on the first day, not a big thing, but would have helped up immensely.
Last thing to comment on, the front tires were bald. We ran into some pretty bad weather in Akureyri. I would recommend your company to anyone for the ease and cost...
I was very pleased with the rental car, the service provided and the process of checking out and in with the car. It was easy and I experienced nothing but professional and courteous customer service! I would recommend and use Lava car rental and Northbound again!
Overall very good.
We did have to wait for 20-30 minutes for the meet and greet when we arrived and they claimed they did not know our flight number which was clearly stated on the reservation confirmation form.
When I was selecting this Tucson, the photo of the car on the website is misleading as there is a panoramic sunroof clearly shown on the 2018 model, which did impact my decision to rent the car. The car we received did not have a panoramic sunroof, so I did feel somewhat misled but didn't say anything as it was indeed a 2018 model with all of the other options I was hoping for.
Otherwise, the guys at Lava were good and the transition on both ends of the experience was smooth.
Excelente producto,buen precio
It was a great experience thanks to a really friendly staff.
The car itself was ok in terms of functionality , however the car looked like it was an older model than what I booked and also the GPS never worked ( I am glad I end up getting wifi because if not I don't know how we would have done). Further, the car needs to be aligned . Also, they supposed to pick us up at 5:30 am and they pick us up 1 hour later which delayed our schedule. Other than that the car worked.
The customer service was great, friendly faces and everyone was helpful. Very much appreciated the pick up from the airport. Although the actual car itself wasn't as great. It had a huge dent on one side, and the door didn't properly close, so cold air would come in. The manual shifter was also temperamental. It also almost didn't start a few times which was a little scary considering we are in a foreign country with not much cell service. The car was also a lot smaller than it appeared online. We wished it was larger since there were four of us. I gave a low rating just for the condition of the car - everything else was great.
Nous avons été très satisfait de l'expérience avec Lava Car. Tout s'est bien passé et le personnel était très sympathique. Merci à vous.
Painless, quick, great prices.
The employees at Lava Car Rental were extremely helpful and kind with information of the vehicle and of the surrounding area. Vehicle was clean and well equipped for the weeklong journey. I would recommend Northbound for anyone visiting the beautiful landscape of Iceland. Thank you
Excellent! Great value for price paid.
Absolutely amazing. Great people. Very good prices. Will recomend to everyone going to Iceland.
Our experience with Lava Car Rental was excellent. Once we found the Lava representative at the airport we were transported to the Lava rental area and promptly completed paperwork, received our vehicle and were on the road. The only recommendation I have for Lava Car Rental is to include a small map with their paperwork so when travelers are returning their car they know where to go. Lava Car Rental is not in the same area as most car rental companies so it took us a while to figure out where their office was.
Really good, very attentive personnel, got picked up at the airport on time and dropped off on time when returning the car. I had a query before collecting the car and this dealt with quickly. Happy with the car and fuel economy and special thank you to Alex
100% happy with Lava Car Rental! Great car, owner manual included, fast airport pickup/dropoff (5 min drive, easy check in/out), able to extend rental by 2 days and 4 hours and didn't pay a full day for the extra 4 hours. Even with FULL coverage (every option they offered) and GPS, the car was less expensive than any other company out there.
Great car, great service, and I was happy to support the locals:-)
Generally fine. Your team had the very good fortune of having about ten of us waiting to be picked up to be taken to your car rental site at the very same time. Good for you but a bit unnerving for the clients. You see, I had to go get the car and navigate by myself in an unknown place back to the airport to pick up my wife and bags because your rental van could not accommodate all your clients. It wasn’t hard but for a few moments it was a bit disconcerting. Roundabouts, traffic and a car I am not familiar with makes for tentative driving and decisions.
Other than that the experience was fine. The car handled well and got us where we wanted to go.
My experience with Northbound is very positive. Once I chose the SUV, at a very reasonable price, I received a confirmation letter from the company. The SUV was exactly what I was looking for and as described by the company. A well done job. Many thanks. I will use your services again. Cheers. Avi, Canada.
Everything was smooth. Even when I called about check engine sign, they assured me that everything should be ok and let us keep the car for the rest 3 days
We loved it. Perfect for our trip around the island! Had everything we needed. Price was really great for what we got. I would definitely recommend it!