Reviews for

Lava Car Rental in Iceland

The car rental overall was a great value and experience. My only concern was the shuttle service. The shuttle was a small van and required several trips before the driver was able to fit us in, so they could use more drivers or a larger van. Also, for an American accustomed to a more central and universal airport rental experience (one shuttle to a car rental area or a single on site car rental area), the pick up point was somewhat confusing. The Iceland airport has a Rental Car Shuttle which Lava does not use. While I applaud Lava for trying to make this a painless experience at the airport (email and video instructions), they could make note that there are three potential airport exits to catch the van, which are not clearly marked at the airport. It would be useful to also note not to follow the "Rental Car Shuttle" area or signage in the airport, as Lava does not use this service. I would suggest updating instructions to note that the pickup point is outside the doors directly in front of the Iceland Air Checkin area.

It was a perfect car, booked via Northbound with Lava Cars. Perfect service from both Northbound and Lava Cars. I would book this again this way next time!

Pick up was a disaster. Wait 37 minutes, had to call , never receive apology for the delay, with 2 little kids of 1 and 3 years old + the fact that they knew our flight number , it’s just unacceptable. The Car rental part was normal service. I choose an Icelandic company on purpose instead of big rental company like sixt etc… That pick up made me regret…

I loved this car! Was perfect for my trip. The communication from the Northbound and Lava Car Rental Teams was amazing! The car had the prefect amenities for camping and was so easy to use and have everything I needed. The location and pick up/drop off from the airport was perfect. The car was clean, well kept and ideal for a lovely short weekend trip!

La furgoneta era muy nueva y tenía todos los detalles para camping: sacos, almohadas, manta, funda de almohada, sillas, mesa, camping-gas con recarga incluida, menaje.. Echamos de menos cierre más opaco de las ventanas y cafetera.

We had a very good car and very good service at LavaCars. We would go back anytime.

Everything was perfect. I received all the info I needed from your company before the trip and the rental was exactly as described

Car was brand new- only had 2,000km on it. Was the perfect size for our family's trip around the Ring Road- comfortable and plenty of space for luggage and groceries.

It was not clear where to meet the Lava shuttle and we wasted probably 30 minutes being in the wrong spot. Then when we finally found the shuttle we had to wait because it only fits 8 people and there is only one shuttle. Same issue on drop off. Had to wait a long time to get to the airport, almost missed our flight as a result.

We upgraded and got a 2024 Duster, this was perfect.

Very good car rental experience with LAVA

The campervan wasn’t ready when we got there, they said a van broke down. So they gave us a regular rental to use in the meantime but could not give us a time frame of when it would be ready. I had to alter my plans and stay around Reykjavík and waited 6 hours to get the van. (At least it was a new van) As a compensation they said I didn’t have to bring the tank back full and bring it back in any condition but of course when I dropped it off they had no record of that and questioned why I didn’t fill it up, in the end she just let it go. This should never be an issue. They also have very limited staff so checking it and checking out took awhile. Would choose another rental company other than lava car.

smooth pick up and drop off, good service

We actually got upgraded to a Mitsubishi Eclipse Cross 4x4. Very capable vehicle for our trip. Very satisfied.

sorry no toyota it whas a kia

Our experience with Northbound and Lava Car Rental was excellent. We were upgraded when we picked up the car and it performed great. As a storm came into the country, we received additional communication both from Northbound and the rental car company. Thanks for helping us have an incredible adventure in Iceland!

Well at first we had a problem because we do not have credit card, but only debit card. But this was our fault because these information are noted several times on the websites and emails. Finally we had to take full insurance on the car which was a little bit more expensive but not horrible (about 120 euro per person). The staff was tell us some basic information about the car and what is inside and where we can find it. Nobody tell us information about the water tank and also the cooker which we found it afterward in some instructions video which we recieved to the email. But this was a little bit complication during first day because we lost some time for found it. Also we had a punch and nobody tell us where we can find tools for change the tyre. This was also a little bit complication for us but in the car there was service manual so hopefully we found these information in that. During the travelling we tried several times calling to the telephone number +354 519 4141. Nobody was answered to us which i rate as horrible because if a cutomer needs help or have some question it is really hard to phone to company Lava car. In the end I evaluate this company good, because as we had a punch nobody wants any extra charge for that. The company is great and I recomended to customers.

It was great. Clean, everything worked properly and did the job with no issues.

Car was in good condition and cleaned. It was perfect size for us as advertised. Once picked up from airport everything was smooth. We had difficulty finding pick up zone from airport. Called back and forth three times for instructions until finally finding pick up zone.

Our experience was good. We had some minor issues but overall, our experience was satisfactory. The camper van came with all amenities listed. We had no issues with the van itself. Even though it was an older model it ran smoothly. I would suggest you check all the supplies before leaving the lot. For example, our electric cooler never worked, so we lost some (expensive) groceries. The plug was registering voltage but the cooler itself never turned on. The zipper of one of our sleeping bags was broken. The stove was also causing some issues in that the flint wouldn't work sometimes, and it would take forever to get the stove to light. Maybe purchasing an emergency lighter would have been useful. Lastly, they have a discount fob you can use at the gas stations, however, upon returning to KEF not a SINGLE gas station would accept the discount fob (we went to three different ones before giving up as we had to catch our return flight). They explained that in order to use the card machine where the fob worked, we needed to have a local bank card/credit card. For some reason they also could not override this from the inside cashiers. They kept saying the cashiers were not connected to the pay stations at the pumps. For some reason there are two pay stations, one for locals and one for foreign payment methods. We did not have this issue when we filled up outside the metro area.