Reviews for Lava Car Rental
Very accomadating staff
generally a good experience. car was excellent . the only negative was the manager at Lava. He needs to be more respectful of his customers. I was not advised when I checked out the car that it has to he returned washed. We returned the car muddy from.our last day travels. If I had known this was a policy I would have washed car. In the US this is not even a question, washing the car by rental car company is a given. This policy was pointed out but in very small print when I returned car but upon check out I didnt read the entire small print. Since this is a different policy than I am used to after 35 years of renting cars It should have been told to us. Heres the main issue I had with the manager., We received the car dirty. We had to stop on our journey to wipe down the windows so we could see. When i pointed this out at check in after we were advised of their clean car policy, they disputed my account...
Practically new car for reasonable price.
In October we were very helpful with 4x4, higher clearance and AUT with manual gear option.
Not to mention the heated steer wheel and seats
The service was excellent from start to finish. I was able to easily amend the booking as my plans changed. We were met at the airport promptly despite our flight being early and taken by minibus to the Lava premises (only about 5 minutes). The staff were all really friendly and helpful. We were provided with a discount key tag for OB/Olis fuel and a car which was in excellent condition - we were pleasantly surprised to find it had heated seats and Sat Nav and it appeared to be a high spec than the other hundreds of Dusters we came across during the week. The car itself performed excellently and I would not hesitate to use them again! Highly recommend.
Excellent service! Flight was 4.5 hours late in arriving and LAVA kept abreast of flight status and contact with us. Pick up went smoothly, paperwork easy, and drop off went without a hitch.
I would highly recommend LAVA.
Renting through Northbound was so easy, and the price was the best I could find anywhere for our trip. Lava Car Rental was fantastic (great service, super convenient, immediate communication, painless return), and we absolutely loved taking our Dacia Duster all around Iceland for five days!
Free Cancellation & Amendments
Lava Car Rental were fantastic. Picking us up from the airport and taking back when we returned.
Staff were very helpful and knowledgeable.
We had a Dacia Duster 4x4 and it was brilliant. We racked the miles up and took it everywhere. Fuel was great in this motor too.
Northbound were also extremely helpful when we emailed them before our trip.
amazing great staff great car! not like the normal rental company trying to bleed you of money! best car rental experience ever!
Simply great rental company :) We've arrived to the airport in Keflavik where one of the guys from Lava Car rental has been waiting for us. The renting didn't take long and we got a coffee from them as well, what a nice touch to the whole experience. The car was nice, clean, so overall experience was great. I highly recommend this company to get a car in Iceland! Thanks again!
Dacia Duster is a perfect car for travel in Iceland
Despite our delay with our flight and luggage, the pick-up at the airport was well taken care off. The check-in was quick. The car was as promised, clean and in a good condition. Because of our early flight, the Lava office was closed, so we could leave the car at the airport parking. Very convenient.
The car was excellent (Dacia Duster incl heated seats and sat nav). Loved it. I minded the car like it was my own. Prompt pick up from airport. Staff were friendly. Some good tips also at collection point (like being aware of doors opening too quickly when it is windy).
The day I collected, the weather was truly awful (sheets of rain and very very windy). The only suggestion I would have for Lava is that when picking up the car (even in weather like that), a member of staff come with you when inspecting the car.
Perfect! Nice and polite people. Great coffee provided while u wait
Free Cancellation & Amendments
Lava car rental provide a great service. Our flight was delayed by a few hours but as we walked through arrivals they were there patiently waiting! We had a fantastic week in a dacia duster exploring Iceland. Sat nav made life lots easier! There was a bit of waiting around when returning the vehicle as there was no staff working! Eventually somebody did turn up. Thanks northbound for making it easy to choose a rental and get a good price too.
Easy communication, great service, and valuable price. 10/10 :)
Excellent, the car was clean and ready to turn around the whole island. I will repeat this service if I have the chance to go back to Iceland
Lava car was a very good choice. We were picked up on time at the airport, everything was fast and easy. The car was great, we were very satisfied.
Great car and company, we hadn’t got any problems with renting or returning it
Great service at a great price.
Great experience! If you're renting a car in Iceland, I would absolutely recommend Lava Car Rental. As I wasn't sure sure how long it would take us to go through customs when we arrived, I had requested a pick up at 6:00 a.m. even though our flight arrived at 4:45 a.m. Customs was quick and by the time we got our luggage, we were ready by 5:15 a.m. I thought we would have to wait 45 minutes, however, Alex, who picked us up, had been monitoring the flight status and was there by 5:20 a.m. He brought us to the office, made us THE BEST coffee ever, went over everything about the rental and we were on our way in no time. The car was exactly what we ordered and in great shape. The drop off was just as easy as the pick up. All in all, we had a fantastic experience and I would recommend this company to anyone.
Everything was as expected, great client service and very competitive price
Hi Runar, Without being prompted, I wouldn't have written to you, as I was mostly satisfied. Since you asked, and your company is new, these comments may be helpful. My husband and I are not complainers, these are merely observations.
The person who picked us up from the airport was friendly, helpful, kind, funny. He loaded the luggage in and out, cant say enough nice about him. What could have been improved upon was a bit of a tutorial on the car. Many north Americans only drive standard, and although my husband and I learned on sticks, we had a hard time finding reverse (pull up), and the trunk (boot) release on the Dacia need to be explained Both of these things caused some stress on the first day, not a big thing, but would have helped up immensely.
Last thing to comment on, the front tires were bald. We ran into some pretty bad weather in Akureyri. I would recommend your company to anyone for the ease and cost...
I was very pleased with the rental car, the service provided and the process of checking out and in with the car. It was easy and I experienced nothing but professional and courteous customer service! I would recommend and use Lava car rental and Northbound again!
Overall very good.
We did have to wait for 20-30 minutes for the meet and greet when we arrived and they claimed they did not know our flight number which was clearly stated on the reservation confirmation form.
When I was selecting this Tucson, the photo of the car on the website is misleading as there is a panoramic sunroof clearly shown on the 2018 model, which did impact my decision to rent the car. The car we received did not have a panoramic sunroof, so I did feel somewhat misled but didn't say anything as it was indeed a 2018 model with all of the other options I was hoping for.
Otherwise, the guys at Lava were good and the transition on both ends of the experience was smooth.
Excelente producto,buen precio
It was a great experience thanks to a really friendly staff.