Star Car Rental Reviews4.77/5 97 Reviews
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We could not be happier with the service, the car and the trip. The camper was comfortable, cozy, and warm. Everything you need for a trip around Iceland is there and theres space for everything you need. If ee are back we would choose the same company and car without a doubt.Ana • 21. Apr 2018 Rented a Dacia Dokker Camper from Star Car Rental in April 2018
Renting a camper van in Iceland is defintely the way to go! Experience the freedom of going your own way, every day. We were worried about the cold at night, but with the built-in heater it was nice and warm inside the car while it was freezing outside. The matress was comfortable, the car was nice and clean and the service level of Star Car Rental just wonderful! You can reach time at any time and they're really very friendly. Also the camping stove, chairs and pots and pans were just what we needed to make it an unforgetable holiday. I highly recommend this rental company to anyone going to Iceland in the near future.Miguel • 12. Apr 2018 Rented a Dacia Dokker Camper from Star Car Rental in April 2018
Dacia Dokker was a very good vehicle. It had a solid ride and was very stable on the open road. The snow tires provided excellent traction on snow packed roads and the camper handled cross winds very well. Webasco heater made for a warm nights sleep. It was quieter than some other campers that also had heaters. A second air duct that would blow warm air directly into the sleeping area would take care of the condensation on the van ceiling after a nights sleep. Would rent from Northbound on my next visit to Iceland. Very happy with my choice.
Very good service. Met at airport and then taken back to airport.
We had a great experience with your car rental service. Our flight got delayed, well, we couldnt get out of the airplane due to the heavy wind, however the guys who picked us up was very kind and patient with us. He did not out any pressure on us and gave us a warm welkome. Afterwards he explained everything very well. Also the return was very nice as you provide the service to pick up the car at the prefered location/hotel. Also a good price/quality rate, and an easy accessible website. Overall just great!Iris • 05. Apr 2018 Rented a Dacia Dokker Camper from Star Car Rental in March 2018
Everything went well. They were waiting for us at the airport and brought us back there as scheduled. We actually got an upgraded car and it worked just fine!Rafael • 04. Apr 2018 Rented a Dacia Duster from Star Car Rental in March 2018
Had the best time i could imagine in Iceland! Excellence service, nice car and definitely not the last trip to Iceland!!Florian • 19. Mar 2018 Rented a Dacia Dokker Camper from Star Car Rental in March 2018
We were very happy with the Dacia Duster that we rented. It was in good condition, perfect for our trip in Iceland. Everything was fine and we had no problem whatsoever with the car. Staff were very friendly. We were given good information about driving in Iceland. Drop off was simple and quick. Since we had our flight early in the morning, we just left the car in parking area at the airport, and one of the staff would pick up the car later that day. We will definitely recommend this company to other people. Booking through Northbound was also very simple and easy. We were able to locate all information that we needed on this website.Clayton • 07. Mar 2018 Rented a Dacia Duster from Star Car Rental in February 2018
Staff were very friendly and the guy gave us good information about driving in Iceland. The van was value for money and was exactly what we expected from your website. We will be recommending this company to any other people traveling your way.
Our experience was very positive. We really had a good time and enjoyed our experience booking with Star car rental. They offer a very good serviceOscar • 16. Nov 2017 Rented a Dacia Dokker Camper from Star Car Rental in November 2017
We were very happy with the Dacia Duster and the service we received from Star Car Rental.
Our flight arrived one hour early, and after a very quick email the representative arrived at the airport with the vehicle.
He was friendly and explained the particularities of driving in Iceland, including an explanation of road signs and a description of the types of roads and their associated speed limits.
The vehicle was very reliable and we were very comfortable using it.
Drop off was simple and quick. They drove us to the airport immediately. The customer service we received from Star Car Rental was excellent and we would recommend anyone to use their services.
This was my first trip to Iceland.
The Star Car Rental web page was really easy to navigate thru.
Car, Toyota Land Cruiser 150, was in excellent condition, didn't loose a bit all around the Iceland, almost 3000km, easy to pick up and drop off, friendly staff.
Nothing to complain, can recommend to everyone.
Thanks to staff who made my holiday unforgettable
If come back this company would be my first choice for renting
Star Car Rental was wonderful! The customer service that Odin provided was outstanding. He was at the airport waiting for us when we landed and drove us to the airport within minutes of us dropping the rental off at the end of our trip. We'd also highly recommend the Dacia Duster, such a fun little car! The Diesel version gets excellent gas mileage! We'd definitely go with Star again!Whitney • 25. Oct 2017 Rented a Dacia Duster from Star Car Rental in October 2017
Everything was great. From price to how the car performed and service also was amazing. I would definitely recommend you guys to any friend.Diego Arturo • 23. Oct 2017 Rented a Dacia Dokker Camper from Star Car Rental in October 2017
Dealing with Star Car Rental was great! Gunnar was very laid back and easy to deal with, both when we picked up the car and when we returned it.Tim • 19. Oct 2017 Rented a Dacia Duster from Star Car Rental in September 2017
It has only been a few days since we have been home but everything went well with Star, the car was clean, full and the model we selected when booking.Nicole • 13. Oct 2017 Rented a Suzuki Vitara from Star Car Rental in October 2017
The Dacia Dokker's heating system was especially appreciated, and the equipment furnished with the van (included) is a camper's paradise : small table, chairs, cooking gear, cutlery, kitchen paper. We had absolutely no problems with the car who functioned really well for a very decent price. Would recommend this car from Star Car Rental in a second!
Great! Everything went really well: car was clean and it worked fine, pick up and drop off was quick and easy and the service was friendly and polite. Highly recommended!Pekka • 27. Sep 2017 Rented a Dacia Dokker Camper from Star Car Rental in September 2017
Excellent experience. Pick up at the airport, all camping supplies provided, and drop off at the airport again. Friendly and quick. Highly recommend.Landen • 25. Sep 2017 Rented a Dacia Dokker Camper from Star Car Rental in September 2017
Pickup was great, on time and as expected, and the ride back to the airport was really fast. I can't see negatives with this customer experience. The Dacia Duster is the perfect Iceland car. 2nd time we rent one there and imho there's no better choice.Kim • 22. Sep 2017 Rented a Dacia Duster from Star Car Rental in September 2017
We were very satisfied with Star Car Rentals. Everything went smoothly and we got exactly what we applied for. The car was almost new and in perfect condition. Staff was friendly and helpful and also gave us some tips at pickup. They've also let us change the pickup address without any complications. I would definitely recommend them to anyone and will chose them again when we're in Iceland.Simon • 18. Sep 2017 Rented a Suzuki Jimny from Star Car Rental in September 2017
We were very pleased with the service offered by star car rental. Our car had a mechanical problem on the third day and Gunnar brought us a new car in just two hours.Enrico • 13. Sep 2017 Rented a Dacia Duster from Star Car Rental in August 2017
My experience with Northbound was very good ! I think it´s a very good thing when you come to the customer´s hotel for the pick up. And the return to the airport was perfect too !
An other thing, you are fast for reply to an e-mail, and I have appreciated this !
Thank you so much for the car and for all, my experience in Iceland was really perfect and it´s a little bit because of you !
Had a great experience. Everything went well and the car was great as well. Pretty new, everything as expected, no damages! I will book again.Julia • 08. Sep 2017 Rented a Suzuki Jimny from Star Car Rental in August 2017
our experience with Star Car Rental was a very good one. Everything was uncomplicated.
The car was even better than we expected. All in all we can say that our choice for STAR was
a good choice.
We rented the Dacia Dokker Camper for several days. The vehicle was delivered to our apartment. Everything was as promised. No problems and great gas mileage. Drop off a breeze. Will use northbound again. Thank you!Joshua • 28. Aug 2017 Rented a Dacia Dokker Camper from Star Car Rental in August 2017
Great communication, easy pick up and drop off. The camper drove great and was really comfortable. Would recommend to others.Tito • 27. Aug 2017 Rented a Dacia Dokker Camper from Star Car Rental in August 2017
Great experience. Campervan gave us all that we expected. Star car rental has been very profesionnal, they were waiting for us in the airport. All has been very good with them.Gema • 26. Aug 2017 Rented a Dacia Dokker Camper from Star Car Rental in August 2017
Staff was friendly and helpful, car pick-up and drop-off was very quick and efficient. The Duster worked like a charm, took us everywhere without problems, even F-roads. It has climbed the side of the Hekla with no effort.Akos • 23. Aug 2017 Rented a Dacia Duster from Star Car Rental in August 2017
I was thoroughly satisfied with my rental experience with Star Car Rental. The pick up and drop off were seamless and the vehicle was clean and well equipped. It also didn't hurt that their price was significantly more affordable than comparable rentals through the larger chains. I would definitely book through them again if I ever make it back to Iceland.Mike • 10. Aug 2017 Rented a Dacia Dokker Camper from Star Car Rental in July 2017
Everything went smoothly with this company. We had an early flight and arrived to Keflavik airport around 6 am. We were picked up directly from somebody from the company, and then carried to pick up the car. The car was just as arranged, we didn't have any problems with it. Finally, we dropped the car and were carried to the airport pretty quickly. I would definitely recommend this company!
We would like to recommend Star Car as a really good company, everything was perfect and correct. The car was in really good condition and worked very well (Camper Car Dacia Dokker). We are so happy to choose that company and we can really recommend it. Thanx a lot!Tomas • 07. Aug 2017 Rented a Dacia Dokker Camper from Star Car Rental in July 2017
Everything was OK. The car was good,almost new,the servis was also very good.We were very satisfied and we will recommend it.And Iceland is fantastic.Robert • 01. Aug 2017 Rented a Dacia Duster from Star Car Rental in July 2017
The car was great, and the pick up/drop off process was easy. It was nice to be able to have wifi in the car as well. Northbound made it very easy to find the best deal. Would definitely consider renting from Northbound/Star again if I'm ever in Iceland.Alexandra • 26. Jul 2017 Rented a Honda CR-V from Star Car Rental in July 2017
The camper was great and perfect for our trip! The camping equipment was very good and handy, the car was easy to drive and even provided an USB-port to charge our phones whilst driving. You only get one stove though, but that wasn't a problem for us since we lent a second one which made cooking much more convenient. Communication with Star Car Rental was very easy and they were super friendly. Would absolutely recommend both Star Car Rental and Northbound!Daniel • 25. Jul 2017 Rented a Dacia Dokker Camper from Star Car Rental in July 2017
Excellent! Great company with great communication. The campervan we hired was very comfortable and was great on petrol! I would definitely recommend Northbound and wouldn't look elsewhere on my next trip to Iceland!Daniel • 14. Jul 2017 Rented a Dacia Dokker Camper from Star Car Rental in July 2017
Friendly and helpful staff. Pick up of van ran smoothly. Van in great condition. Could improve kitchen equipment with can opener and a second set of cups. full gas canister should be provided. More tourist/maps and camping guides would be useful. At time of booking you could offer a discount at your guesthouse. Overall great.Barrie • 09. Jul 2017 Rented a Dacia Dokker Camper from Star Car Rental in June 2017
Perfect, good car, quite New, with spare wheel, not only a repair kit, very kind people and polite, very good service and on time.Esther • 01. Jul 2017 Rented a Dacia Duster from Star Car Rental in June 2017
our experience was excellent- it was easy to organise online- we had some queries early on regarding accomodation and car collection and the responses to these were quick and very helpful. The pickup was great- the van was brand new and well kitted out- we found it very easy to travel in and very practical. All in all a very positive experience and I would highly recommend both Star car rental, and Northbound for their prompt and efficient service.Nuala • 27. Jun 2017 Rented a Dacia Dokker Camper from Star Car Rental in June 2017
The pick-up service and drop off was very good as were your personal. The van is small by North American standards, but was reliable and had good performance. A couple of things: A roof rack would be very helpful. I brought a bike (I was led to believe it would fit under the bed - Not.) and had no place to put it while driving except on the bed. Also, if you are alone (as I was) there are blind spots that make going in reverse perilous, to say the least. I would definitely use your company again and have already passed on your info to another couple wanting to visit this Fall. Take care.Michael • 25. Jun 2017 Rented a Dacia Dokker Camper from Star Car Rental in June 2017
PIck up at the airport was on time. The transfer to Star Car Rental was just minutes away.
Van was new (only 3000 km on the clock) and in perfect condition.
Return was on time from our guesthouse in Reykjavik.
Star was such a great company to go through! They made finding a rental extremely easy! Instructions for pick up and drop off were clearly explained and they even gave a map and suggestions! I would definitely recommend them!Leah • 28. May 2017 Rented a Suzuki Vitara from Star Car Rental in May 2017
I had a great experience renting with Star car rental. We were picked up at the airport shortly after arrival and received our camper van in clean and good condition.
The heater in the camper van works great at night especially during cold weather. Gas mileage was good. Very spacious in the sleeping area. All the cooking utensils were in the box.
One thing to note is the wifi device stopped working after the first day. My iPhone said I was connected but I couldn't browse the Internet.
We loved the campervan! Cozy, warm, reliable. The heater was a big plus. The winter tires helped us navigate some icy roads and gas mileage was decent. Our contact person, Odin, went out of his way to meet us at the airport 6 hours earlier at 6 in the morning! The driver and passenger seats were a bit difficult to maneuver ( cramped) but we're slender folk and made it work. We preferred our own backpacker stove but overall loved everything! We miss our little home on wheels and plan to return. I highly recommend the Davia van and Northbound!Janet • 22. Apr 2017 Rented a Dacia Dokker Camper from Star Car Rental in April 2017
The camper from Star Car Rental was exactly as advertised. The staff were polite and friendly. They were able and glad to answer any questions I had about the camper and about driving in Iceland in general. Pickup and drop off of the camper was punctual and easy. I would certainly rent from them again.Evan • 11. Apr 2017 Rented a Dacia Dokker Camper from Star Car Rental in April 2017
We spent 6 days touring southern Iceland in a Dacia Dokker camper from Northbound.is / Star car rental. There were many options for camper rentals in Iceland and we chose based on very clear information and price. With some of the other comparable options it just wasn't clear what exactly would be included or covered, and we didn't want to spend any of our vacation dealing with logistics. The customer service was top notch and friendly, the only problem we encountered was with our mobile wifi which was sorted promptly.
I would recommend a larger option if you can afford it. The Dokker was sufficient, but a larger van would allow us to cook inside, which would have been great.
Fantastic. We were going to rent a room en Reykavik, but heard about carrental. Thank God we decided to do that. Everything was splendid and the trip in the nature were great. No complaints what so ever.Mikkel Björn • 01. Mar 2017 Rented a Dacia Dokker Camper from Star Car Rental in February 2017
we had a great time with the dacia dokker camper!! it was our home for two weeks and we loved it. it had all the space and storage capacities that we needed, as well as camping equipment, fitted into the car in a very clever and inventive way. we needed less fuel than we had expected, and the car was nice to drive. we were happy to have the heater in the cold and rainy nights (at first, i was a little shocked by the weather coming from european summer with a temperature difference of 15 degrees). paperwork was efficient and the people doing the transfer from and to the airport were very friendly!! thank you ;)Dagmar • 16. Jan 2017 Rented a Dacia Dokker Camper from Star Car Rental in September 2016
We had an excellent experience driving a camper in Iceland in general, and renting from Star in particular. At the ungodly hour we arrived our host at Star took the time to welcome us with good coffee and cover the essentials foreign drivers must know. The camper was exactly what we expected and handled really well. The bed was very comfy and two people with modest luggage will find enough storage room. The curtains made a pleasant difference! Suggestions: If you rent a camper bring a duffel bag instead of a suitcase (it won't fit in the space under the bed) and, be smart, get the gravel insurance... There is a LOT of gravel all over! Daniela M. USDaniela • 31. Oct 2016 Rented a Dacia Dokker Camper from Star Car Rental in October 2016
We had an amazing time in Iceland whilst driving around with the brandnew Dacia Dokker Camper. The equipment of the car was absolutely sufficient and the absolutely best thing was the heating system of the car. The company is family run and they do it with passion and friendliness.Sieber • 24. Oct 2016 Rented a Dacia Dokker Camper from Star Car Rental in May 2016
Star car rental was Top service, i will defenitley recomend it they are helpful and trustworthy. having the insurance covered included in the price was a plus, not many companies do that. and their service is greatFabricia Suely De • 07. Oct 2016 Rented a Dacia Dokker Camper from Star Car Rental in September 2016
We were very happy with our trip around Iceland! The staff from northbound was fast and helpful. Our car from Star car rental was perfect for our trip and we enjoyed travelling through Iceland with "our" small camper, the Dacia Dokker.Sarah • 18. Sep 2016 Rented a Dacia Dokker Camper from Star Car Rental in August 2016
We had a fantástico experiencia in Iceland Thank to the camper van we rent. It was the best offer I seen and everything was as we expected.
Thank you very much!!
We choosed the option to get our Dacia Duster delivered (and returned) to our hotel, it was very convenient. The car was perfect for me and my wife since we aimed to go around Iceland on road 1 with some detours. Since we had a 4WD we werent afraid to meet the steep gravelroads at some of our detours. The only "problem" we got with the car was that we almost went out of diesel where it was longer distances between the gas stations. When we found a gas station (on the fumes we belived) we still had about 5 litres left. If/when we return to Iceland we probably will use northbound again.Roland • 17. Aug 2016 Rented a Dacia Duster from Star Car Rental in July 2016
We went spontaneously for a week on a camping trip to Iceland and as we were super late with booking a rental car we chose northbound. Best decision, everything went perfect. Fast, easy and friendly. Perfect experience!Paola • 16. Aug 2016 Rented a Dacia Dokker Camper from Star Car Rental in July 2016
I had a wonderful rental car experience with Northbound! They gave me a very clean, well-maintained vehicle and I was pleased to not have a single issue during my road trip to West and South Iceland. Owners of Northbound were very communicative and made pick-up and drop-off relatively simple. Can't wait to return to Iceland--I'll be using Northbound again!Danielle • 12. Aug 2016 Rented a Toyota Yaris from Star Car Rental in June 2016
Everything was perfect with Star car rental. They were waiting for us at the airport, the quality of the car was perfect. In a word we are satisfied after 2000 km also in the F-roadsPeter • 09. Aug 2016 Rented a Suzuki Jimny from Star Car Rental in July 2016
Good experience with Star Car Rental. Quick and easy car pick up. Very good price, and every insurance is included which is a real plus. Heater system works really well. Once it died on us, but quick and easy car change even at 11PM. We wondered how it wouldve worked if we weren’t close to Reykjavik tho. The room under the bed is not high enough for a suitcase to fit. It didn’t bother us too much tho. Our plance left at 06:00 AM, and we could leave the car at the airport at whatever time we wanted, which was really convenient.
Plus: Diesel, all insurances included. Decent camping set. Wi-Fi included. Return at any time.
Minus: Suitcase doesn’t fit under the bed.
Excellent car good ride and good nights of sleep. +++++
Cooking gas was more than enough to week. +++++
Warm car on nights +++++ (-8 C and no problems if you have sleeping bags)
Diesel heater was functional and did not broke +++++
Cosy car +++
Safety things: !!
Hopefully next time I found this important equipment
- Shovel ( because you never know do you need to make snow works when you drive in April )
- Towrope ( if you must help somebody or yourself when stuck somehow)
- Jump cables +++++
NIce to upgrade to the car:!
upholsteries inside of the car - Steel is very cold material on nights. When the car is upholstered from the inside diesel heater is more efficient to use. Think green!
Winter tyres on front wear fast - 2300 km and almost wear off ---
Nice car (a Suzuki Vitara 2017 4WD) and friendly staff.
The GPS was not very user-friendly that it did not support searching by telephone number. I was thinking if the GPS devices in the whole northern Europe were like that because it was the same to the one I rented in Finland.
We really liked our dacia and everything went smoothly. For the price we paid we really had the best bang for our buck. We definetly would consider renting a car here for our next tripAlbert • 27. Nov 2017 Rented a Dacia Dokker Camper from Star Car Rental in November 2017
Great! Good price, very responsive and helpful! Would love if they would provide some kind of map of open campsites throughout the year--happy campers does this and we ended up using their information throughout our trip. Northbound offers a helpful Iceland 101 guide with tips and tricks for getting around Iceland safely but a campsite map would make it even better!Max • 18. Oct 2017 Rented a Dacia Dokker Camper from Star Car Rental in October 2017
The check-in process was very smooth, and it was really nice to be picked up at the airport and to drop it off again at the end of our trip. The vehicle was clean when we picked it up and we had no issues, though there was a bit of a squeal from the timing belt every once in a while.Michelle • 04. Sep 2017 Rented a Hyundai Tucson from Star Car Rental in August 2017
Because of an error in the system, my order couldn't be fulfilled and I lost a great discount on a vehicle. But Northbound took upon themselves to find a replacement vehicle on a really short notice. Even if the vehicle wasn't as great a deal as the original one, it was a really satisfying experience. Would recommend!Kevin • 24. Aug 2017 Rented a Dacia Dokker Camper from Star Car Rental in July 2017
Great service to bring us the cars and driving us back to our hotel after the return. Like!Johannes • 06. Aug 2017 Rented a Hyundai Tucson from Star Car Rental in July 2017
I choose you because it was the best price i found.
I was very saticefied with the car. Quite new and did the job to get me around the Island.
But i sure would take a car with heater when it was very cold in morning without. Should be standard on Iceland I think.
The rentalguy was easy and polite, it was smooth and easy to get and leave the car.
I also liked the information you send out of Iceland.
Me and my doughter had an plesent trip around Iceland and your company helpt us with that.
The Dokker was perfect for our Iceland trip (we did the ringroad). It was quite new, the equipment was clean and thoughtful, the matress was good. The only thing I could critize is that it had no insulation at all, the inside is all sheet metal.
The guy from Star Car Rental was great. The airport transfers were smooth (though in the middle of the night), so was the pick up and returning of the Dokker at 22h. After a quick check of the underbody we were cleared and transfered back to the airport (just a 5 min. ride). The Northbound service was really good as well. I had some questions prior to the booking and afterwards and always got a promt reply.
The renting process was nice and uncompilcated, pickup at Airport was also nice. General informations about driving in Iceland were provided. We had to refill the window cleaner, but got paid for it.
The car was ok, it is not very good isolated, e.g. you can feel the wind coming through the window open/close buttons. However, heater at night worked. At all, the car felt a little bit cheap, e.g. the Key. Since we were often leaving camping sites early at the morning it was a little bit disturbing that you have to slam the doors to close them, what was very loud. But I think thats normal for a Dacia and can be expected. However, it did it's job.
We had a really good experience with Star cars. Good price and service, and we had zero problems with the car, depite not getting the car that was advertised. Would definitely use this company again.Michael • 23. Aug 2017 Rented a Hyundai i20 from Star Car Rental in August 2017
Friendly, easy communication, good description of the rental conditions, trustworthyKristina • 06. Aug 2017 Rented a Hyundai Tucson from Star Car Rental in July 2017
We were friendly picked up at the airport.
The rental car was nearly brandnew, nice...
At our first stop, we noticed we didn't have the cooling box in the car. After contact , it was delicered in half an hour, super! Great service.
The car was as expected. Basic material, but on a low budget.
We would do it again.
I have felt disappointed with some aspects of the rental.
First, I asked to pay in euros, in order to avoid my bank commissions. I could not, because of the data phone settings, I was told.
Secondly, I had to return earlier than I had hired, so I sent an e-mail to communicate this, and I asked, if it were possible, for some money refund. I had no answer for this e-mail sent on my second day of rent. I tried again two days later, and I had answer: early returns were always allowed, nevertheless, there will be no money refund.
Finally, when I had dropped off the car, since I was been taken to the airport, I was informed that, because of a damage on the windshield, I will be charged with 100 euros, self risk concept. I told that I had all the insurances hired, and I had paid one day extra. I was informed that, because of this extra day paid, I will not be charged with this 100 euros.
When I was just landing on my country, I received a message from my bank account. I had a charge of 50 euros. I have had no email from STAR RENTAL to communicate this charge. From my point of view, I must been informed with any charge on my credit card. ´
I recognize that some of the issues I mention are, in part, my own mistakes. But I would appreciate some nice gesture.
Apart from this, everything was OK
We had decent experience with Star Car Rental. I booked a new dacia dokker 2016 camper but got a car with 60k. This is not expected. I happy with the performance of car but would to check from a different company as well if I visit Iceland again.Anindya Kumar • 21. Jun 2017 Rented a Dacia Dokker Camper from Star Car Rental in June 2017
I would not recommend using Star Car Rental. From the get go the gentleman who worked there was fairly blunt and impolite to us. When we arrived we went through all of the paperwork without problems and paid the 'hold' amount. However, we were then taken to the vehicle which had a door that was visibly damaged. This was on the driver's side and prevented the driver from opening the window whatsoever. We were told that all of their vehicles were rental and that this was all that was left. We were not offered a discount (mind you he had already got us to pay for it!). We made it clear that we were not happy with the vehicle and even more unhappy that he had taken payment prior to informing us of the problem. When we discussed going to an alternative car rental company he finally offered us a discount but it was only about 5% of the total rental cost. We were unsatisfied with this and said we needed some time to look up alternative rental options. At this point, we were told that he actually did have another car (same make, model and year) but he would have to fetch the keys. He returned ten minutes later and we headed off happy enough with the vehicle but rather unhappy firstly, about being made to pay prior to the disclosure of the damage, and secondly, because it appeared that we were lied to when we were initially told they had no other vehicles.
The rest of the trip ran smoothly, the vehicle was great and we thoroughly enjoyed our trip. On the last day we had to replace a flat tyre. This was simple and all the necessary tools were present. However, on our return home I found a 5000 krona deduction to my bank account. This was apparently due to the cost of the tyre. This was poorly handled. I received no warning or courtesy message about how much my account was to be deducted by or what the reason for it was. I had to contact them to find out why the payment had been taken, and again, was dealt with in an impolite manner.
On the other hand, I would thoroughly recommend using northbound.is, they have been brilliant. Very reliable and super quick response to messages, additionally, they offered us the best deal.